Reviews for Forest Hill Care Home

I have been to visit a friend with my son today who is resident at Forest Hill Nursing home.

It was my first visit and as soon as we entered the building you could tell it was a nice home.

It smelt lovely, very clean and the staff who greeted us were very pleasant and friendly.

We found all the staff, that we saw, to be lovely and caring and they seemed very good with the patients,

I would like to say , to have dedicated staff that Forest Hill has, deserves recognition. As looking after some of these patients requires a certain dedication.

I will say well done staff - you're doing a great job.

Having spent 2 weeks in hospital after suffering a fall at home my Mum who was diagnosed with dementia 3 years ago was moved to Forest Hill care home, initially for 2 weeks respite. After living in her own home all her life, we naturally wanted the best for our Mother, a home from home if that was possible. Our first impression of Forest Hill was pleasing, the home was exceptionally clean with a homely feel to it. The staff were very professional without being stuffy, always ready with a smile and warm welcome regardless of how busy they were, they made us feel we were important to them, nothing was too much trouble, ever. Mum settled into the home quickly despite having always been reluctant to go into care, and the decision was made with Mum's agreement that her stay here would be permanent.We visited every day and the staff never failed to impress us with their attitude to all residents and visitors alike, no member of staff ever passed a resident or visitor without stopping for a quick chat. Unfortunately my Mum's health deteriorated after a few short weeks, but staff, qualified, carers, activity staff, domestic, catering and maintenance staff never failed in their delivery of care to her. They endlessly tried to tempt her with a variety of delicious freshly cooked foods, kept her spirits up with cheerful conversation, made sure Mum was clean and comfortable right up to the end. The staff at Forest Hill are a very special team of amazing, caring and compassionate people, who go way beyond what their roles demand of them and are happy to do it. We were looking for a home from home for Mum and that's exactly what we found at Forest Hill. Thank you, each and every one of you, for making our Mum's last few weeks the best we could have wished for. We wouldn't hesitate to recommend Forest Hill.
Andrew, Christine & Pete.

"My grandad is very happy and well cared for."

Polly W
carehome.co.uk rating: 5.00 out of 5

"My husband has been in the home from September 2024, and all the services they provide is excellent. I am completely happy with all the care they provide. They go over and above every day."

P S
carehome.co.uk rating: 5.00 out of 5

"Fab staff, they cant do enough for the residents and family members. The food choices and standards are excellent. The units are always clean to a high standard, if you require anything for the bedrooms they sort it, from heaters to putting up pictures. The grounds are well kept with enclosed garden areas. There is lots of daily activities, BBQ's, Christmas Fayres, live music, hair salon, foot care."

Heidi W
carehome.co.uk rating: 5.00 out of 5

"The carers at Forest Hill range from the very good to the excellent and there are many of these! There is a real family atmosphere here with all staff - domestic, kitchen, maintenance, reception etc. contributing. One-to-one relationships with all residents are both genuine and realistic. Within their busy schedules all staff, find time for residents and family/visitors. My wife loves the food and really enjoys the regular animal visits. Forest Hill is now her home. P.S. Of the many excellent carers some are outstanding."

James C
carehome.co.uk rating: 4.83 out of 5

"I am so happy my mum is being cared for at this home. The staff are lovely, patient and friendly. The food is amazing with lots of variety. The rooms are clean and fresh. They have fun days, activities and entertainment. My mum is content and in excellent care."

L B
carehome.co.uk rating: 5.00 out of 5

"Christmas Day was lovely and the lunch was excellent."

A R
carehome.co.uk rating: 3.75 out of 5

"My mother-in-law, who has Alzheimer's, has been a resident for two years now and we are extremely happy with the care offered. The staff are very professional and will work with you if you have any ideas to help the residents live a comfortable safe life. The nursing home doesn't smell of that usual nursing home smell that normally blows your head off like you would see in different establishments in the Worksop area. We took time looking around different nursing homes but instantly fell in love with Barchester Forest Hill Care Home! We based our decisions on would we live here if we had to and it was a massive yes. We can definitely relax at home knowing our family member is safe and well cared for."

Craig S
carehome.co.uk rating: 4.75 out of 5

"Every time I have visited my great auntie she appears to be well cared for. She's taking part in more activities than she did in her previous care home. It's nice to be able to visit her in a nice environment where we all feel comfortable."

S R
carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident here for quite a while now, she is very well cared for. The staff are lovely, the food is amazing, they seem to have lots of activities for the residents and go on trips out when possible. I don't think we could find a better place for Mum to be cared for."

Linda H
carehome.co.uk rating: 4.50 out of 5

"My mum has Parkinson's and Lewy body dementia. She has been a resident at Barchester Forest Hill Care Home since August 2022. I visit her three-four times a week. The home is very well-run, all the staff, from the management down, are approachable at any time to answer your questions and address any concerns. Meetings are held quarterly for family to attend. Everywhere is constantly cleaned, clothing is washed daily. The meals are cooked on the premises and are tasty and nutritional. The nurses and carers are very good and they interact with the patients in a lovely way. The activities are varied and so, something will appeal to everyone. The two maintenance guys keep everything working and the gardens and interior looking great. The home is decorated beautifully for Christmas. My dad and I looked after my mum at home for as long as we could. Now we can visit and still look after her but all the help we need is on hand immediately and that is such a relief. Thank you to all."

A H
carehome.co.uk rating: 5.00 out of 5

"We moved my father from another care home which wasn't meeting his needs. Barchester Forest Hill Care Home is fabulous, it is clean, the food is amazing, the staff are well-trained and very approachable and happy in their workplace. They had a garden party last Saturday which was great, live music, stalls, food, my dad loved it. His bedroom at Forest Hill is beautiful, he has all his own pictures in there, put up by Forest Hill's handyman who is marvellous. All the residents seem really happy here and the staff are lovely. I can sleep at night knowing our dad is in safe hands and being cared for extremely well. Amazing care home with amazing staff, from the reception staff, manager to ward staff. Five-star."

Heidi W
carehome.co.uk rating: 5.00 out of 5

"The home is always extremely clean, the staff are very helpful and polite."

D R
carehome.co.uk rating: 5.00 out of 5

"Been visiting my mother in the care home weekly for over eight months now, I can't believe how happy she is and so settled. The staff, from top management to cleaner, are all so polite, professional and most of all, caring. I and my siblings would like to say a big thank you."

W R
carehome.co.uk rating: 4.92 out of 5

"Absolutely fantastic, everyone is caring and friendly. Dad seems happy."

Estelle A
carehome.co.uk rating: 5.00 out of 5

"My father spent 4 weeks at Forest Hill Care Home before he died. As a nurse, it is difficult to hand over the care of someone you love to others, but I can honestly say I felt confident and happy with the care and attention he received."

J W
carehome.co.uk rating: 4.08 out of 5

"Excellent care during illness. Care taken to hospital. All staff the full-time staff and management are excellent, very efficient and kind. Complaints were rectified quickly with agency staff. Good atmosphere in the lounge and excellent facilities for Jubilee Day, all the staff took part and it was most enjoyable for residents and families."

K N
carehome.co.uk rating: 4.42 out of 5

"Welcoming, approachable, caring, genuinely interested in the residents and their families, nothing is too much trouble, lots of staff, very clean property. Lots of thoughtful touches."

Janette H
carehome.co.uk rating: 4.75 out of 5

"A strong, consistent care team lead by an inspired manager - creative approach, supportive of family as well. Would recommend in highest terms."

E A
carehome.co.uk rating: 4.92 out of 5

"I think the staff are ace! Always polite and helpful."

Joey J
carehome.co.uk rating: 5.00 out of 5

"Forest Hill Care Home is a well-run facility, credit goes to all the people who work there. The staff and management are caring, loving and helpful. They are dedicated to providing residents with the respect they all deserve. The meals provided are of an excellent standard with plenty of choices. Forest Hill is a very clean, welcoming care home. Both my mum and my brother are residents at Forest Hill, they receive love and care from all who work there. I speak for all my family and say that we wouldn't want Mum or our brother to be in any other place."

Jane M
carehome.co.uk rating: 4.75 out of 5

"The staff are friendly and caring. Clearly knew my dad and his habits. Clean home, meals looked good. The activities are fantastic."

L H
carehome.co.uk rating: 4.42 out of 5

"My husband was admitted to Forest Hill a day before the big lockdown in March 2020. It could not have been a worse time, but the home, made every attempt to keep me and my family informed by telephone and email. Visiting, as soon as it was allowed, was organised and as frequent as possible. I like the fact that a carer accompanied him as he has trouble hearing and two meters. Sadly my husband has recently passed away, and this was very sensitively handled by the staff."

P G
carehome.co.uk rating: 5.00 out of 5

"All the staff have been very helpful and explained the situations to me when I have asked questions. Also, they have been very welcoming too, which makes us very at ease during visiting times. I cannot thank them enough. Cannot comment on the rooms as I have not been in them yet."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"My husband has been here for 13 months now. Due to COVID visiting was not allowed. I have now had a bedroom visit twice now. The staff are very caring and friendly. They made my visit very satisfying. My husband is being very well cared for which makes me very happy and content."

Jackie I
carehome.co.uk rating: 4.92 out of 5

"As you are aware, Mum has been with you for over sixteen years. During this time she has had her ups and downs but I can honestly say you have always been there for her. Thanks to each and every member of staff, you've been absolutely great. We now look forward to having more contact with Mum, especially indoors. Many thanks."

Henryk K
carehome.co.uk rating: 4.00 out of 5

"Care is a priority which is excellent. Staff and management are also excellent. I would have no hesitation in recommending Barchester Forest Hill to family and friends."

John G
carehome.co.uk rating: 4.33 out of 5

"My father has been in Barchester Forest Hill Care Home since 23/12/2020 and I am pleased to say that I am very impressed with the care and support that he receives. From the care staff to the nurses and even the admin staff they are amazing. He has been known to be aggressive in personal care and also very vocal but the patience shown is remarkable. I often apologise for his behaviour but they say there is no need to as it's his illness, not his fault. The contact with us is very good with regard to changes in medication, any falls he has, witnessed or unwitnessed. They always make us feel welcome when we visit Dad. Dad is always clean and respectable and I cannot do anything but sing the praises of the staff at Forest Hill."

L S
carehome.co.uk rating: 5.00 out of 5

"I spent two hours with my mum, yesterday and left really happy. Even though the staff were extremely busy they couldn't have done enough for her, to make sure that she was comfortable and treated with great care. She looked lovely. Mum had all her best clothes on and was sitting in a brilliant all-singing, dancing chair. I supported my mum in eating her Christmas dinner, which looked and smelled fantastic. She ate loads. I just want to let everyone know that Mum is treated with genuine kindness by the staff who engage with her whenever possible even in Polish at times. Thank you from us."

C D
carehome.co.uk rating: 4.42 out of 5

"My grandmother has been a resident at Forest Hill since the middle of 2022. As a family we have found all staff to be very friendly, kind and compassionate, going above and beyond to make sure all residents are well looked after."

T W
carehome.co.uk rating: 4.42 out of 5

"Placement made by the local authority, out of their normal catchment area and their choice could not have been better. It's a real home-from-home offering care which I am unable to do so and I could not have wished for a better placement."

P Y
carehome.co.uk rating: 4.42 out of 5

"Very pleased with the care my father has and is still receiving. After a few weeks in hospital, on his return to Forest Hill Care Home, all the staff have gone above and beyond to make sure his recovery is smooth and stressless for not only him but the family as well. You're always greeted with happy faces from all the staff and they always have time for a chat and an update on Dad's condition. His bedroom and bathroom are always spotless as is the rest of the home. Just waiting for his health to improve so he can make use of the beautiful outside area and the many activities and day trips offered to the residents."

L C
carehome.co.uk rating: 5.00 out of 5

"Forest Hill has a wonderful team of people, they are looking after my husband who has been extremely poorly with the best care he could get. Each day I can see his improvement. Forest Hill is everything a home should be, excellent, in all they are doing for my husband."

Mary C
carehome.co.uk rating: 5.00 out of 5

"My beautiful mum was admitted to this wonderful care home with terminal lung cancer earlier this week. The level of care and kindness from every single member of staff is absolutely amazing. My mum won't be here for much longer but I am finding comfort knowing she is comfortable and in no pain. I recommend this lovely home for anyone who is looking for somewhere to look after themselves or a loved one. Thank you so much."

Beverley F
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Barchester Forest Hill Care Home since 1st November 2023. We had issues with his previous care home. My husband has settled really well and i feel he is being treated with dignity and care. I can see an improvement with his mood. His Parkinson's and dementia are progressing. The staff listen to my concerns regarding weight loss. He has been seen by the doctor within a few days. I feel so much happier knowing he is being cared for and when I phone I am always reassured."

E J
carehome.co.uk rating: 4.58 out of 5

"All staff very friendly and they all say 'hello' which I think is nice. And clean."

S R
carehome.co.uk rating: 4.00 out of 5