What our families say
22 November 2017View the report
My father has been living in Forest Hill since October 2016. He has advanced dementia, has had aggressive behaviour, including non-compliance with care and intervention until quite recently. He is 88 years old today, and nearing the end of his life. I have managed 4 care homes with nursing.
We chose Forest Hill when dad's status changed from residential to nursing needs. I visited several 'recommended' care homes in Sheffield; they were appalling, with clear evidence of lack of training and disinterest from the staff.
Forest Hill has earned the very well deserved 'outstanding' status from CQC. The leadership is outstanding! The care given to dad is outstanding and the care and support given to us as a family is outstanding.
Mum still lives at home. We are a very small family; I have 1 brother, and mum has had many episodes of acute ill health, resulting in hospitalisation (in Sheffield) for prolonged periods many times – the staff at Forest Hill always ask how mum is, and understand it is difficult for her to visit frequently.
I supervise geographically a very large area, geographically speaking, making it difficult to visit often. Katie (Nurse in Charge) is exceptionally kind and often rings me just to let me know Dad is okay.
"A strong, consistent care team lead by an inspired manager - creative approach, supportive of family as well. Would recommend in highest terms."
E Acarehome.co.uk rating: 4.92 out of 5
"I think the staff are ace! Always polite and helpful."
Joey Jcarehome.co.uk rating: 5 out of 5
"Forest Hill Care Home is a well-run facility, credit goes to all the people who work there. The staff and management are caring, loving and helpful. They are dedicated to providing residents with the respect they all deserve. The meals provided are of an excellent standard with plenty of choices. Forest Hill is a very clean, welcoming care home. Both my mum and my brother are residents at Forest Hill, they receive love and care from all who work there. I speak for all my family and say that we wouldn't want Mum or our brother to be in any other place."
Jane Mcarehome.co.uk rating: 4.75 out of 5
"Welcoming, approachable, caring, genuinely interested in the residents and their families, nothing is too much trouble, lots of staff, very clean property. Lots of thoughtful touches."
Janette Hcarehome.co.uk rating: 4.75 out of 5
"Care is a priority which is excellent. Staff and management are also excellent. I would have no hesitation in recommending Barchester Forest Hill to family and friends."
John Gcarehome.co.uk rating: 4.33 out of 5
"'Barchester Forest Hill Care Home' has a caring, loving and helpful staff, nurses, carers, and management. They are dedicated to providing residents the respect they all deserve. The resident's rooms are of a very good size and all with en-suite facilities and nice furnishings. The meals provided are of an excellent standard with plenty of choices. 'Barchester Forest Hill Care Home' is a very clean, welcoming care home. I speak for all my family and say that we wouldn't want Mum to be in any other place."
Jane Mcarehome.co.uk rating: 4.73 out of 5
What happens now?
Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.
New care enquiry phone lines are open 8am - 8pm
All other calls