What our families say: Forest Hill Care Home

Barchester Forest Hill Care Home Recommended on carehome.co.uk
We score 9/10

10 Reviews

Barchester Forest Hill Care Home Recommended on carehome.co.uk
Requires improvement

12 May 2022

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"I spent two hours with my mum, yesterday and left really happy. Even though the staff were extremely busy they couldn't have done enough for her, to make sure that she was comfortable and treated with great care. She looked lovely. Mum had all her best clothes on and was sitting in a brilliant all-singing, dancing chair. I supported my mum in eating her Christmas dinner, which looked and smelled fantastic. She ate loads. I just want to let everyone know that Mum is treated with genuine kindness by the staff who engage with her whenever possible even in Polish at times. Thank you from us."

C D
carehome.co.uk rating: 4.42 out of 5

"My father has been in Barchester Forest Hill Care Home since 23/12/2020 and I am pleased to say that I am very impressed with the care and support that he receives. From the care staff to the nurses and even the admin staff they are amazing. He has been known to be aggressive in personal care and also very vocal but the patience shown is remarkable. I often apologise for his behaviour but they say there is no need to as it's his illness, not his fault. The contact with us is very good with regard to changes in medication, any falls he has, witnessed or unwitnessed. They always make us feel welcome when we visit Dad. Dad is always clean and respectable and I cannot do anything but sing the praises of the staff at Forest Hill."

L S
carehome.co.uk rating: 5.00 out of 5

"Excellent care during illness. Care taken to hospital. All staff the full-time staff and management are excellent, very efficient and kind. Complaints were rectified quickly with agency staff. Good atmosphere in the lounge and excellent facilities for Jubilee Day, all the staff took part and it was most enjoyable for residents and families."

K N
carehome.co.uk rating: 4.42 out of 5

"Please do not send your loved ones here. My mum is advanced dementia and despite being badged as dementia specialists they have no idea how to treat residents. My mum is a pescatarian and has been for twenty years but has spent the last fourteen months being fed meat by staff at this home. My mum's wedding ring has been removed from her finger and is now missing. My mum is left to her own devices most of the time and has suffered neglect and alleged abuse which is now under investigation. Their idea of activities is leaving the TV on ITV all day. Music around the home tuned to the local current station to suit staff rather than music to suit the average age of residents. Ironically my mum is a self-funder and pays for this neglect and we are powerless to get her out due to Covid causing admission issues elsewhere so she is suffering in silence and can never be heard due to dementia. Avoid avoid avoid"

Paula Y
carehome.co.uk rating: 1 out of 5

"My mum has now been a resident at Barchester Forest Hill for over sixteen years. She has always been treated with compassion by all the staff. She is happy in Forest Hill and considers it "home", everyone makes an effort to communicate with her with a smile and kind words. For myself, I feel secure in the knowledge I can call at any time to get an update on how she is feeling and also get to speak to her over the phone, and by Skype or WhatsApp. I am also very happy that I can now see her again. The home has made an amazing achievement keeping Covid so low."

Christine D
carehome.co.uk rating: 4.83 out of 5

"As you are aware, Mum has been with you for over sixteen years. During this time she has had her ups and downs but I can honestly say you have always been there for her. Thanks to each and every member of staff, you've been absolutely great. We now look forward to having more contact with Mum, especially indoors. Many thanks."

Henryk K
carehome.co.uk rating: 4 out of 5

"My husband has been here for 13 months now. Due to COVID visiting was not allowed. I have now had a bedroom visit twice now. The staff are very caring and friendly. They made my visit very satisfying. My husband is being very well cared for which makes me very happy and content."

Jackie I
carehome.co.uk rating: 4.92 out of 5

"All the staff have been very helpful and explained the situations to me when I have asked questions. Also, they have been very welcoming too, which makes us very at ease during visiting times. I cannot thank them enough. Cannot comment on the rooms as I have not been in them yet."

Patricia B
carehome.co.uk rating: 5 out of 5

"My husband was admitted to Forest Hill a day before the big lockdown in March 2020. It could not have been a worse time, but the home, made every attempt to keep me and my family informed by telephone and email. Visiting, as soon as it was allowed, was organised and as frequent as possible. I like the fact that a carer accompanied him as he has trouble hearing and two meters. Sadly my husband has recently passed away, and this was very sensitively handled by the staff."

P G
carehome.co.uk rating: 5 out of 5

"The staff are friendly and caring. Clearly knew my dad and his habits. Clean home, meals looked good. The activities are fantastic."

L H
carehome.co.uk rating: 4.42 out of 5

"My wife was in several previous homes, but none even came close to the care and attention provided by Forest Hill and its staff. Even with the Covid restrictions, they have overcome adversity and provided a safe environment for their residents."

Peter Y
carehome.co.uk rating: 4.42 out of 5

My father has been living in Forest Hill since October 2016. He has advanced dementia, has had aggressive behaviour, including non-compliance with care and intervention until quite recently. He is 88 years old today, and nearing the end of his life. I have managed 4 care homes with nursing.

We chose Forest Hill when dad's status changed from residential to nursing needs. I visited several 'recommended' care homes in Sheffield; they were appalling, with clear evidence of lack of training and disinterest from the staff. 

Forest Hill has earned the very well deserved 'outstanding' status from CQC. The leadership is outstanding! The care given to dad is outstanding and the care and support given to us as a family is outstanding. 

Mum still lives at home. We are a very small family; I have 1 brother, and mum has had many episodes of acute ill health, resulting in hospitalisation (in Sheffield) for prolonged periods many times – the staff at Forest Hill always ask how mum is, and understand it is difficult for her to visit frequently. 

I supervise geographically a very large area, geographically speaking, making it difficult to visit often. Katie (Nurse in Charge) is exceptionally kind and often rings me just to let me know Dad is okay.

"A strong, consistent care team lead by an inspired manager - creative approach, supportive of family as well. Would recommend in highest terms."

E A
carehome.co.uk rating: 4.92 out of 5

"I think the staff are ace! Always polite and helpful."

Joey J
carehome.co.uk rating: 5 out of 5

"Forest Hill Care Home is a well-run facility, credit goes to all the people who work there. The staff and management are caring, loving and helpful. They are dedicated to providing residents with the respect they all deserve. The meals provided are of an excellent standard with plenty of choices. Forest Hill is a very clean, welcoming care home. Both my mum and my brother are residents at Forest Hill, they receive love and care from all who work there. I speak for all my family and say that we wouldn't want Mum or our brother to be in any other place."

Jane M
carehome.co.uk rating: 4.75 out of 5

"Welcoming, approachable, caring, genuinely interested in the residents and their families, nothing is too much trouble, lots of staff, very clean property. Lots of thoughtful touches."

Janette H
carehome.co.uk rating: 4.75 out of 5

"Care is a priority which is excellent. Staff and management are also excellent. I would have no hesitation in recommending Barchester Forest Hill to family and friends."

John G
carehome.co.uk rating: 4.33 out of 5

"'Barchester Forest Hill Care Home' has a caring, loving and helpful staff, nurses, carers, and management. They are dedicated to providing residents the respect they all deserve. The resident's rooms are of a very good size and all with en-suite facilities and nice furnishings. The meals provided are of an excellent standard with plenty of choices. 'Barchester Forest Hill Care Home' is a very clean, welcoming care home. I speak for all my family and say that we wouldn't want Mum to be in any other place."

Jane M
carehome.co.uk rating: 4.73 out of 5

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Activities

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