What our families say
"I could not have asked for a better home for my partner to spend the last 5 months of his life. He was treated with dignity and respect at all times and for that, I thank all staff from the bottom of my heart."
D Ycarehome.co.uk rating: 4.9 out of 5
"Kind, caring, ability to listen and act of family concerns and those of my father. He was admitted to an intermediate care bed as palliative care required. The registered nurse, care nurse and manager were exceptional. A good experience of end of life care. Thank you."
A R carehome.co.uk rating: 4.7 out of 5
"Whenever I visited my mother she was well cared for. She was always beautifully dressed in clothes she would have chosen herself if her sight had been better. As I live overseas staff were always helpful when I phones, making sure my mother could hear and the general manager kept me appraised of her health by email. I have to thank the staff who tried to make my mother's last year more comfortable, a difficult job as her dementia changed her."
I Kcarehome.co.uk rating: 4.75 out of 5
"Our dad was at Fordmill for just a few short days before he passed away but, in those few days, we saw a level of care, kindness and compassion at every turn that was both remarkable and a real comfort to us all, particularly as we really struggled in that final period of his decline. The humanity and tenderness displayed by every member of staff to someone they had so little time to get to know and who could do so little in his final days, speaks so highly of everyone at Fordmill. His room was simple, with a lovely view, and provided all that he needed and he never wanted for anything. But what makes all the real difference were his carers and nurses - these people are five star and we were never anything other than deeply impressed by the heart-warming affection that they universally displayed to both him and us. We cannot thank the team highly enough and are so pleased that he chose to go there to make his final days so comfortable. We can't thank the manager and her team enough."
Teresa Jcarehome.co.uk rating: 4.58 out of 5
"I find this care home to be one of the best. It's clean and all staff give excellent care."
Doreen Ycarehome.co.uk rating: 5 out of 5
"This is a good home which is doing a good job, looking after my parents. Any minor issues, that have cropped up have been promptly and successfully addressed. The nurses and care staff are, in the main, friendly and committed workers. I realise it is a huge challenge but I only wish my parents could be more successfully engaged in stimulating activities."
David Vcarehome.co.uk rating: 3.83 out of 5
"On visits, I've always been impressed by the care and attention provided by staff, overall cleanliness and the comfortable and friendly environment. I am satisfied that my mother is being well looked after."
George Mcarehome.co.uk rating: 4.92 out of 5
"Mum only had a short time at Fordmill as she was very poorly when she was admitted. However, all the staff, from the laundry girls to the manager were so kind and friendly and couldn't do enough to make my Mum and the family feel comfortable and cared for. Mum had a lovely room looking over the garden - I only wish she had been well enough to enjoy it. We can't thank the manager and her team enough for looking after Mum so well in her last few weeks."
Susan Wcarehome.co.uk rating: 4.82 out of 5
"During mums time as a resident in Fordmill, she was treated with the utmost dignity and respect by every member of staff."
B Hcarehome.co.uk rating: 4.83 out of 5
"The care my mum received at Fordmill was excellent (6 years). The palliative care she received and the care we received ourselves at such a time was excellent. Mum passed peacefully with dignity due to the nursing care."
J Acarehome.co.uk rating: 5 out of 5
"Dad was admitted to Fordmill as an emergency on a temporary basis. From the time we arrived at the car park, the staff took over and during his time there, could not have done more to make Dad's stay any better. Dad was there approx 5 weeks when he passed away. The care and dedication the staff gave him made his last weeks comforting. Mum and I were with Dad when he passed and the staff looked after us well."
Eleanor Fcarehome.co.uk rating: 5 out of 5
"My sister has been resident in Fordmill Care Home for almost three years and I visit her on a weekly basis. Throughout that time I have been met with friendliness and pleasantness from staff. I appreciate the care that is given to my sister and the manner in which she is treated by and spoken to by the carers. I am reassured that my sister is in a safe environment and is looked after by a caring staff."
H Ecarehome.co.uk rating: 4.75 out of 5
"My wife was a resident from June 2015 to February 2018. All staff were kind and friendly and very professional at all times. The home was clean and well maintained at all times. Meals excellent and varied. The atmosphere was homely and cheery. Also a mention for the beautifully maintained garden area. I will always be grateful for the care and support shown to us by all at Fordmill Care Home."
Robert Mcarehome.co.uk rating: 5 out of 5
"Have always found that the care is given without any problems. The lady I visit is not always easy to care for as her mind/memory is very limited. Very frustrating for her and all that have to deal with her. She loves her food and thinks that her meals are excellent. I always find the staff very friendly and helpful."
R Rcarehome.co.uk rating: 4.42 out of 5
"Very friendly place. My mum has really settled in. The staff are really good. They listen when you ask them questions and are there to help at any time. I admire the hob that they all do at the home. Everyone plays a huge part in making my mum happy and making her feel as if she is at her own home. Excellent!"
S Hcarehome.co.uk rating: 4.5 out of 5
"My Mum went into Fordmill for respite initially due to her dementia, as my Dad was hospitalised and not able to care for her. They both became permanent residents four years ago. Unfortunately, Dad passed away and Mum has remained in the care of the excellent care staff who show dignity and respect at all times. I cannot thank them enough for the care they provide."
W Ccarehome.co.uk rating: 4.67 out of 5
"Mum is always smiling when I arrive and never gets upset when I leave. Friendly staff, extremely clean and well maintained. Excellent entertainment. Mum is well cared for, kept clean and tidy. The manager very approachable and always willing to help."
Julie Acarehome.co.uk rating: 5 out of 5
"Excellent in every way. Staff welcoming and friendly. Rooms lovely and well maintained. Common areas lovely and well maintained. Activities are varied and plentiful. Information readily available."
Nicola Lcarehome.co.uk rating: 5 out of 5
"I am very happy with my uncle's level of care. I can see he is treated with dignity. His room is always clean and tidy as is he and all the staff are very friendly."
Elizabeth Hcarehome.co.uk rating: 4.75 out of 5
"I have experienced a few care homes and this is the best one by far. Well run and plenty of staff that care about the residents. There is always a member of staff in the day room, which is very reassuring, knowing your loved one is getting looked after at all times."
Aleta Ccarehome.co.uk rating: 4.42 out of 5
"From the minute you arrive at Fordmill, you are treated with such warmth and kindness. The manager and staff are all pretty special. My mother in law who stayed for 2 weeks said she was "in heaven". They could not have been more helpful in helping her on the road to recovery. Her room was bright and cheerful, overlooking the gardens. Food and care to a very high standard. A great team!"
Mandy Wcarehome.co.uk rating: 4.83 out of 5
"My uncle stayed in Fordmill during the latter stages of his life. The staff there were kind and provided him with first class care and attention. The family were made welcome and afforded privacy when needed. The home was well kept, clean and meals were lovely home cooked fare. There were many and varied daily activities which the residents enjoyed. Overall the home had a lovely atmosphere and I would definitely recommend it."
W Acarehome.co.uk rating: 5 out of 5
"Both Dad and I are very impressed with the level and standard of staffing - help always available when needed. Also, the laundry service is excellent."
Scott Dcarehome.co.uk rating: 4.17 out of 5
"I am very pleased the way my husband is treated and looked after."
Margaret Ccarehome.co.uk rating: 4.42 out of 5
"I find the home clean, the staff efficient and cheerful and caring. I notice, however, that at certain times of the day the staff are under pressure particularly in the run up to and immediately after mealtimes. Thus patients can be left in corridors for extended periods before being returned to their rooms. However, in general, the level of care appears to be of a high standard."
David Ocarehome.co.uk rating: 4.33 out of 5
"My brother's nursing care has been exemplary as was transferred from the hospital with some sore skin lesions which have now improved greatly. He is much more comfortable and clean and staff turn him and attend regularly."
Margaret Jcarehome.co.uk rating: 5 out of 5
"My mother was a resident at Fordmill Nursing Home from November 2017 until she died on February 9th, 2018. During that time she was well cared for, treated like a valued person, and the family were always made very welcome on our daily visits and made to feel very relaxed and at home. During her last few days, the care and attention she received were absolutely excellent, she was looked after with love and respect, right up to the moment of death, and the family were also treated with care and sympathy. I have been very impressed with all staff from management to nurses, carers, domestic staff, cleaners, laundry and maintenance."
Avila Mcarehome.co.uk rating: 4.17 out of 5
"My wife, suffering from dementia and Alzheimers with much-reduced sight, was admitted for nursing care on 6th Nov '17 and passed away on 9th Feb '18. Though I have some reservations about the national company's financial conditions, I have none about the overall care my wife received in the final months of her life. It was attentive, warm, humane care for her and for us on our daily visits. The palliative stage in the last days was handled most impressively and helpfully. Any reservations I have will be discussed, up front, with the excellent manager and her senior nursing staff."
Denis Rcarehome.co.uk rating: 4.75 out of 5
"As a family we decided mother needed full-time care, it was a difficult time but Fordmill Care Home was exceptional. Mum settled almost instantly and we recognise much improvement with mum. We as a family truly appreciate all the staff at the care home. We go to know the manager and head nurse who really helped us immensely with mums smooth transition. Would recommend Fordmill."
Mark Lcarehome.co.uk rating: 5 out of 5
"My aunt moved into Fordmill Care Home in Sept 2017 in a very frail confused staff. However, with the care of staff at Fordmill her overall physical and mental condition improved greatly. She did, however, contract a bad chest infection on 2nd Jan 18 and deteriorated very quickly. I cannot express highly enough the high standard of "end of life" care the staff gave her and treated her with dignity and respect."
Susan Dcarehome.co.uk rating: 3.92 out of 5
"They all seem to be quite happy."
John Fcarehome.co.uk rating: 4.08 out of 5
"Fairly new resident but happy so far."
Helen Mcarehome.co.uk rating: 5 out of 5
"All the staff are very friendly and helpful. The home itself has a positive and upbeat atmosphere. Care provided to our mum has been first class."
David Scarehome.co.uk rating: 5 out of 5
"I have found all staff and management very friendly and helpful in making new residents welcome as it is a big change to some of their lives. Admins staff have been very helpful in explaining any queries and have had I am very impressed with the varied amount of activities carried out at the home. I know how difficult it is to please some people, catering staff go out go their way to encourage and please residents who may be a bit fussy. Overall I would certainly recommend Fordmill for good nursing care and cleanliness."
K Ccarehome.co.uk rating: 4.33 out of 5
"Staff are very good and my sister is well tended to. We have no complaints."
William Mcarehome.co.uk rating: 4.67 out of 5
"I find all the staff from cleaners, laundry, carers, kitchen staff, nurses, entertainment staff, management all very approachable and they listen to what you have to say. Friendly and helpful and present themselves in a professional manner."
Peggy Mcarehome.co.uk rating: 5 out of 5
"I find Fordmill Care Home a very comfortable home. The staff are friendly and approachable meals are five star."
Norma Gcarehome.co.uk rating: 4.36 out of 5
"My friend went into care last year, from her initial assessment I have been more than happy with the level of care and consideration given to her. She was treated like a family member in the home, which is down to the management and staff. My friend does not have any immediate family but the home enables me, as her extended family, to help her to the best of our ability. Thank you to all at Fordmill."
Pamela Wcarehome.co.uk rating: 5 out of 5
"I have confidence that my parents are being well cared for at Fordmill Care Home."
D Vcarehome.co.uk rating: 3.92 out of 5
"My father came into Fordmill 3 weeks ago and sadly is now in the final stages of palliative care. We are really pleased with the standard of care provided at this difficult time. The staff have been brilliant - they have treated Dad and the family with warmth, dignity and the utmost professionalism. What has impressed me most about Fordmill is the sense of 'teamwork' among the staff. Many of the staff are long timers. This is a difficult and stressful job and they do it with passion and professionalism - nothing has been too much trouble. Dad's last days will be very comfortable thanks to the efforts of the team at Fordmill. What we observed in terms of activities, meals etc for other residents was also of a very high standard. Thank you so much and well done to all the Fordmill team."
W Wcarehome.co.uk rating: 4.92 out of 5
"The care and respect the nurses, carers and manager showed towards my father-in-law in his last weeks was excellent and made his passing so much easier on the family. I cannot thank them enough."
Sylvia Gcarehome.co.uk rating: 3.9 out of 5
"The home is lovely, clean and homely. Staff are fantastic and go above and beyond to make us feel welcome and most importantly, that all my gran's care/needs are met. Plenty of activities and food menus look appetising. By far one of the best care homes I have seen."
G Bcarehome.co.uk rating: 5 out of 5
"The transition for my granny moving into Fordmill has been a great one, my granny lived independently before this but due to another stroke was unable to do so anymore. The manager and all the staff involved with my granny have been very friendly, helpful and are all very approachable. My granny states she really likes living here and gets on great with all staff, enjoys the food and the activities offered, although does not attend them all she is grateful to be offered. I am so happy that we chose this home for my granny and can not fault anything with it or with staff."
Joanne Bcarehome.co.uk rating: 4.92 out of 5
"My dad has only been in Fordmill Care Home for a short period of time but I am very happy with how quickly he has settled in. This is mainly due to the friendly, helpful staff who are very attentive. The staff keep me informed of any changes to my dad's presentation. He always appears clean, tidy and well presented whatever time of day I visit, the care he receives to a very high standard. My dad is now limited in his ability to communicate and I am very impressed with the full scheduled programme of activities on offer to keep him stimulated. This programme is left in his room so relatives can plan visits around this. The care home is extremely well run, organised, clean and comfortable, with a mainly relaxed atmosphere."
K Dcarehome.co.uk rating: 4.82 out of 5
"My friend has been a resident since October 2016. Initially, I was very sceptical as one had such horrendous reports, but I have nothing to complain about. They keep me informed of any problems healthwise. She has now deteriorated considerably but I always find her clean, fresh and what appears to be very comfortable. The home itself is clean, warm (with no smells) and staff are always very approachable and friendly"
C Rcarehome.co.uk rating: 4 out of 5
"This care home has surpassed all expectations, largely due to the fantastic staff; they are so friendly and helpful, nothing is too much trouble. Family can hardly believe how quickly my Aunty settled and how happy she is. Minor issues have been dealt with extremely promptly and it is clear that this home is striving constantly to improve on the excellent service it already offers. The nursing staff are very diligent and always deal quickly with medical needs. I asked my aunt why she hadn't wanted to move into a home she replied "because I didn't know it would be like this!" Praise indeed!"
J Pcarehome.co.uk rating: 4.83 out of 5
"As I live nearby, I am able to visit almost every day. My father retains his cognitive abilities and so we share meaningful conversations. The atmosphere in Fordmill is excellent. He has been a resident for almost four years and always calls it "home"."
Nicholas Bcarehome.co.uk rating: 5 out of 5
"This home is extremely well run and the nursing and caring staff are very dedicated. My dad likes this home very much and agrees that he is very well looked after (but it's not home). Because he is of sound mind but unfortunately not very mobile, he finds that a normal conversation with any other resident is something he misses very much!!"
L Scarehome.co.uk rating: 4.33 out of 5
"Fordmill has provided exemplary care for my mother and in previous years, my father and also my daughter. All the staff are kind, caring and supportive."
Ellie Dcarehome.co.uk rating: 4.33 out of 5
"The laundry service is first class. Food is 4 star standard. Staff are friendly (lots of smiles). Management keep the residents family fully advised. Comfort in the bedrooms and public areas is good."
Norman Jcarehome.co.uk rating: 4.17 out of 5
"I find that all the staff are very helpful and always there when needed. They are always ready to speak to you and they ask if there is anything I need and inform me of anything I need to know about my husband. From the bottom of staff to the top, I am reassured and can leave happy that he is getting well looked after."
E Mcarehome.co.uk rating: 5 out of 5
"My mother was assessed and quickly moved to Fordmill. The fact that she settled so quickly is evidence of how skilled the staff were in assessing her needs and responding to her personality. She is now limited in her ability to communicate but the staff have noted her enjoyment of music and response to others. A new sheet of weekly activities is attractively presented and refreshments are available to all visitors which adds to the welcoming atmosphere in the home. The hairdresser made a real effort to style my mother's hair in a way which suited her and involved me in this - much appreciated. The whole family is delighted with the home - many thanks."
Eileen Pcarehome.co.uk rating: 5 out of 5
"My mother has been a resident of Fordmill for 5 years. From the beginning she was made very welcome and soon settled into, as she called it, her home. Contact with all staff departments has been easy, both at resident family meetings during visits. Fordmills central location, both in its own gardens and the town has made a variety of outings possible. As time moves on more staff assistance is required which is given in a friendly and caring manner."
Adam Lcarehome.co.uk rating: 4.75 out of 5
"My mother has been a resident since 12/2014 during this time she has been treated with dignity by nursing and care staff. They have notified us promptly of any change to her care. The quality of food is very good. The activities to engage the residents and stimulate them is excellent. The only thing I can say in the negative is the care staff are sometimes over run by requests for the toilet. Perhaps a slight increase in staff numbers would remedy this. But they all provide a kind and caring service."
Colin Rcarehome.co.uk rating: 4.58 out of 5
"Lovely atmosphere. Helpful friendly staff. Excellent care."
J Acarehome.co.uk rating: 4.67 out of 5
"I find that the care and attention given to my mother-in-law are to a very high standard. Most importantly my mother-in-law is very happy and seems to be far less confused since she moved here. My mother-in-law was herself a very good cook and loves the food. That's almost a miracle. There is always a member of staff available to talk, both for my mother-in-law and we the family. The laundry service is very good and obvious knowledge and care given to all laundered fabrics. We have absolute confidence in Fordmills ability to give my mother-in-law the care, comfort and support she requires."
Gerda Mcarehome.co.uk rating: 4.75 out of 5
"My parents are both in Fordmill Care Home after many months of inability to cope at home. My mother needs quite a lot of nursing care and my father has improved immeasurably since going into the home as he is able to take part in conversations and activities with the staff. They have regular showers, a choice of menus at meal times and clean comfortable rooms. I am always consulted if there is any issue about their health. I find the staff very approachable and willing to help."
William Jcarehome.co.uk rating: 4.42 out of 5
"The service is brilliant, staff so friendly. My sister has dementia and I am so happy with the care she receives. No words can say how kind and caring they are."
Jean Ncarehome.co.uk rating: 5 out of 5
"My opinion of Ford Mill is treatment for my friend has always been excellent at all time. I am her main friend and visit her on every occasion at least 5 days a week. I am always very satisfied."
Ann Wcarehome.co.uk rating: 5 out of 5
"I have found this care home to be run with very high standards in every department from the cleaners up toy he matron. Residents are treated with utmost respect by a very good team. Residents also have a super range of good food and are kept occupied with exercises and many other other activities."
Donald Mcarehome.co.uk rating: 5 out of 5
"My mother has been in Fordmill for over 8 years. This last month has been particularly difficult. She has no circulation in her right leg and it is bandaged all the time. The staff have managed to maintain the rest of her body from bed sores by good management, turning and use of a special mattress. Her pain is being managed with morphine patches and I am kept up to date at all times. Food and drink are offered throughout the day and although I know my mother would not like to be like this she is very well cared for."
Ethel Gcarehome.co.uk rating: 4.92 out of 5
"Very pleased with care and support for my father. Fed well, always looks clean and is happy."
Ann Scarehome.co.uk rating: 5 out of 5
"Visit regularly and always enjoy my visit. Staff are friendly and helpful. I know this is the right place for my Mother in Law to be. She is being looked after well and has more company than if she was home alone. There is a good variety of food available and she loves it!"
Fiona Fcarehome.co.uk rating: 4.5 out of 5
"Meeting went very well, and was so pleased with the response given to any questions I asked. They were very helpful and reassuring and I find staff very approachable."
Elizabeth Lcarehome.co.uk rating: 4 out of 5
What happens now?
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