What our families say

"Both Dad and I are very impressed with the level and standard of staffing - help always available when needed. Also, the laundry service is excellent."

Scott D
carehome.co.uk rating: 4.17 out of 5

"I am very pleased the way my husband is treated and looked after."

Margaret C
carehome.co.uk rating: 4.42 out of 5

"I find the home clean, the staff efficient and cheerful and caring. I notice, however, that at certain times of the day the staff are under pressure particularly in the run up to and immediately after mealtimes. Thus patients can be left in corridors for extended periods before being returned to their rooms. However, in general, the level of care appears to be of a high standard."

David O
carehome.co.uk rating: 4.33 out of 5

"My brother's nursing care has been exemplary as was transferred from the hospital with some sore skin lesions which have now improved greatly. He is much more comfortable and clean and staff turn him and attend regularly."

Margaret J
carehome.co.uk rating: 5 out of 5

"My mother was a resident at Fordmill Nursing Home from November 2017 until she died on February 9th, 2018. During that time she was well cared for, treated like a valued person, and the family were always made very welcome on our daily visits and made to feel very relaxed and at home. During her last few days, the care and attention she received were absolutely excellent, she was looked after with love and respect, right up to the moment of death, and the family were also treated with care and sympathy. I have been very impressed with all staff from management to nurses, carers, domestic staff, cleaners, laundry and maintenance."

Avila M
carehome.co.uk rating: 4.17 out of 5

"My wife, suffering from dementia and Alzheimers with much-reduced sight, was admitted for nursing care on 6th Nov '17 and passed away on 9th Feb '18. Though I have some reservations about the national company's financial conditions, I have none about the overall care my wife received in the final months of her life. It was attentive, warm, humane care for her and for us on our daily visits. The palliative stage in the last days was handled most impressively and helpfully. Any reservations I have will be discussed, up front, with the excellent manager and her senior nursing staff."

Denis R
carehome.co.uk rating: 4.75 out of 5

"As a family we decided mother needed full-time care, it was a difficult time but Fordmill Care Home was exceptional. Mum settled almost instantly and we recognise much improvement with mum. We as a family truly appreciate all the staff at the care home. We go to know the manager and head nurse who really helped us immensely with mums smooth transition. Would recommend Fordmill."

Mark L
carehome.co.uk rating: 5 out of 5

"My aunt moved into Fordmill Care Home in Sept 2017 in a very frail confused staff. However, with the care of staff at Fordmill her overall physical and mental condition improved greatly. She did, however, contract a bad chest infection on 2nd Jan 18 and deteriorated very quickly. I cannot express highly enough the high standard of "end of life" care the staff gave her and treated her with dignity and respect."

Susan D
carehome.co.uk rating: 3.92 out of 5

"They all seem to be quite happy."

John F
carehome.co.uk rating: 4.08 out of 5

"Fairly new resident but happy so far."

Helen M
carehome.co.uk rating: 5 out of 5

"All the staff are very friendly and helpful. The home itself has a positive and upbeat atmosphere. Care provided to our mum has been first class."

David S
carehome.co.uk rating: 5 out of 5

"I have found all staff and management very friendly and helpful in making new residents welcome as it is a big change to some of their lives. Admins staff have been very helpful in explaining any queries and have had I am very impressed with the varied amount of activities carried out at the home. I know how difficult it is to please some people, catering staff go out go their way to encourage and please residents who may be a bit fussy. Overall I would certainly recommend Fordmill for good nursing care and cleanliness."

K C
carehome.co.uk rating: 4.33 out of 5

"Staff are very good and my sister is well tended to. We have no complaints."

William M
carehome.co.uk rating: 4.67 out of 5

"I find all the staff from cleaners, laundry, carers, kitchen staff, nurses, entertainment staff, management all very approachable and they listen to what you have to say. Friendly and helpful and present themselves in a professional manner."

Peggy M
carehome.co.uk rating: 5 out of 5

"I find Fordmill Care Home a very comfortable home. The staff are friendly and approachable meals are five star."

Norma G
carehome.co.uk rating: 4.36 out of 5

"My friend went into care last year, from her initial assessment I have been more than happy with the level of care and consideration given to her. She was treated like a family member in the home, which is down to the management and staff. My friend does not have any immediate family but the home enables me, as her extended family, to help her to the best of our ability. Thank you to all at Fordmill."

Pamela W
carehome.co.uk rating: 5 out of 5

"I have confidence that my parents are being well cared for at Fordmill Care Home."

D V
carehome.co.uk rating: 3.92 out of 5

"My father came into Fordmill 3 weeks ago and sadly is now in the final stages of palliative care. We are really pleased with the standard of care provided at this difficult time. The staff have been brilliant - they have treated Dad and the family with warmth, dignity and the utmost professionalism. What has impressed me most about Fordmill is the sense of 'teamwork' among the staff. Many of the staff are long timers. This is a difficult and stressful job and they do it with passion and professionalism - nothing has been too much trouble. Dad's last days will be very comfortable thanks to the efforts of the team at Fordmill. What we observed in terms of activities, meals etc for other residents was also of a very high standard. Thank you so much and well done to all the Fordmill team."

W W
carehome.co.uk rating: 4.92 out of 5

"The care and respect the nurses, carers and manager showed towards my father-in-law in his last weeks was excellent and made his passing so much easier on the family. I cannot thank them enough."

Sylvia G
carehome.co.uk rating: 3.9 out of 5

"The home is lovely, clean and homely. Staff are fantastic and go above and beyond to make us feel welcome and most importantly, that all my gran's care/needs are met. Plenty of activities and food menus look appetising. By far one of the best care homes I have seen."

G B
carehome.co.uk rating: 5 out of 5

"The transition for my granny moving into Fordmill has been a great one, my granny lived independently before this but due to another stroke was unable to do so anymore. The manager and all the staff involved with my granny have been very friendly, helpful and are all very approachable. My granny states she really likes living here and gets on great with all staff, enjoys the food and the activities offered, although does not attend them all she is grateful to be offered. I am so happy that we chose this home for my granny and can not fault anything with it or with staff."

Joanne B
carehome.co.uk rating: 4.92 out of 5

"My dad has only been in Fordmill Care Home for a short period of time but I am very happy with how quickly he has settled in. This is mainly due to the friendly, helpful staff who are very attentive. The staff keep me informed of any changes to my dad's presentation. He always appears clean, tidy and well presented whatever time of day I visit, the care he receives to a very high standard. My dad is now limited in his ability to communicate and I am very impressed with the full scheduled programme of activities on offer to keep him stimulated. This programme is left in his room so relatives can plan visits around this. The care home is extremely well run, organised, clean and comfortable, with a mainly relaxed atmosphere."

K D
carehome.co.uk rating: 4.82 out of 5

"My friend has been a resident since October 2016. Initially, I was very sceptical as one had such horrendous reports, but I have nothing to complain about. They keep me informed of any problems healthwise. She has now deteriorated considerably but I always find her clean, fresh and what appears to be very comfortable. The home itself is clean, warm (with no smells) and staff are always very approachable and friendly"

C R
carehome.co.uk rating: 4 out of 5

"This care home has surpassed all expectations, largely due to the fantastic staff; they are so friendly and helpful, nothing is too much trouble. Family can hardly believe how quickly my Aunty settled and how happy she is. Minor issues have been dealt with extremely promptly and it is clear that this home is striving constantly to improve on the excellent service it already offers. The nursing staff are very diligent and always deal quickly with medical needs. I asked my aunt why she hadn't wanted to move into a home she replied "because I didn't know it would be like this!" Praise indeed!"

J P
carehome.co.uk rating: 4.83 out of 5

"As I live nearby, I am able to visit almost every day. My father retains his cognitive abilities and so we share meaningful conversations. The atmosphere in Fordmill is excellent. He has been a resident for almost four years and always calls it "home"."

Nicholas B
carehome.co.uk rating: 5 out of 5

"This home is extremely well run and the nursing and caring staff are very dedicated. My dad likes this home very much and agrees that he is very well looked after (but it's not home). Because he is of sound mind but unfortunately not very mobile, he finds that a normal conversation with any other resident is something he misses very much!!"

L S
carehome.co.uk rating: 4.33 out of 5

"Fordmill has provided exemplary care for my mother and in previous years, my father and also my daughter. All the staff are kind, caring and supportive."

Ellie D
carehome.co.uk rating: 4.33 out of 5

"The laundry service is first class. Food is 4 star standard. Staff are friendly (lots of smiles). Management keep the residents family fully advised. Comfort in the bedrooms and public areas is good."

Norman J
carehome.co.uk rating: 4.17 out of 5

"I find that all the staff are very helpful and always there when needed. They are always ready to speak to you and they ask if there is anything I need and inform me of anything I need to know about my husband. From the bottom of staff to the top, I am reassured and can leave happy that he is getting well looked after."

E M
carehome.co.uk rating: 5 out of 5

"My mother has been in Fordmill for over 8 years. This last month has been particularly difficult. She has no circulation in her right leg and it is bandaged all the time. The staff have managed to maintain the rest of her body from bed sores by good management, turning and use of a special mattress. Her pain is being managed with morphine patches and I am kept up to date at all times. Food and drink are offered throughout the day and although I know my mother would not like to be like this she is very well cared for."

Ethel G
carehome.co.uk rating: 4.92 out of 5

"Very pleased with care and support for my father. Fed well, always looks clean and is happy."

Ann S
carehome.co.uk rating: 5 out of 5

"Visit regularly and always enjoy my visit. Staff are friendly and helpful. I know this is the right place for my Mother in Law to be. She is being looked after well and has more company than if she was home alone. There is a good variety of food available and she loves it!"

Fiona F
carehome.co.uk rating: 4.5 out of 5

"Meeting went very well, and was so pleased with the response given to any questions I asked. They were very helpful and reassuring and I find staff very approachable."

Elizabeth L
carehome.co.uk rating: 4 out of 5

"My mother was assessed and quickly moved to Fordmill. The fact that she settled so quickly is evidence of how skilled the staff were in assessing her needs and responding to her personality. She is now limited in her ability to communicate but the staff have noted her enjoyment of music and response to others. A new sheet of weekly activities is attractively presented and refreshments are available to all visitors which adds to the welcoming atmosphere in the home. The hairdresser made a real effort to style my mother's hair in a way which suited her and involved me in this - much appreciated. The whole family is delighted with the home - many thanks."

Eileen P
carehome.co.uk rating: 5 out of 5

"My mother has been a resident of Fordmill for 5 years. From the beginning she was made very welcome and soon settled into, as she called it, her home. Contact with all staff departments has been easy, both at resident family meetings during visits. Fordmills central location, both in its own gardens and the town has made a variety of outings possible. As time moves on more staff assistance is required which is given in a friendly and caring manner."

Adam L
carehome.co.uk rating: 4.75 out of 5

"My mother has been a resident since 12/2014 during this time she has been treated with dignity by nursing and care staff. They have notified us promptly of any change to her care. The quality of food is very good. The activities to engage the residents and stimulate them is excellent. The only thing I can say in the negative is the care staff are sometimes over run by requests for the toilet. Perhaps a slight increase in staff numbers would remedy this. But they all provide a kind and caring service."

Colin R
carehome.co.uk rating: 4.58 out of 5

"Lovely atmosphere. Helpful friendly staff. Excellent care."

J A
carehome.co.uk rating: 4.67 out of 5

"I find that the care and attention given to my mother-in-law are to a very high standard. Most importantly my mother-in-law is very happy and seems to be far less confused since she moved here. My mother-in-law was herself a very good cook and loves the food. That's almost a miracle. There is always a member of staff available to talk, both for my mother-in-law and we the family. The laundry service is very good and obvious knowledge and care given to all laundered fabrics. We have absolute confidence in Fordmills ability to give my mother-in-law the care, comfort and support she requires."

Gerda M
carehome.co.uk rating: 4.75 out of 5

"My parents are both in Fordmill Care Home after many months of inability to cope at home. My mother needs quite a lot of nursing care and my father has improved immeasurably since going into the home as he is able to take part in conversations and activities with the staff. They have regular showers, a choice of menus at meal times and clean comfortable rooms. I am always consulted if there is any issue about their health. I find the staff very approachable and willing to help."

William J
carehome.co.uk rating: 4.42 out of 5

"The service is brilliant, staff so friendly. My sister has dementia and I am so happy with the care she receives. No words can say how kind and caring they are."

Jean N
carehome.co.uk rating: 5 out of 5

"My opinion of Ford Mill is treatment for my friend has always been excellent at all time. I am her main friend and visit her on every occasion at least 5 days a week. I am always very satisfied."

Ann W
carehome.co.uk rating: 5 out of 5

"I have found this care home to be run with very high standards in every department from the cleaners up toy he matron. Residents are treated with utmost respect by a very good team. Residents also have a super range of good food and are kept occupied with exercises and many other other activities."

Donald M
carehome.co.uk rating: 5 out of 5

What happens now?

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New care enquiries 01674 425 585

New care enquiry phone lines are open 8am-8pm

All other calls 01674 677 398

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