Reviews for Fordmill Care Home

"My mum went into Fordmill Care Home last May and I can't speak highly enough of every single staff member at the home. They are all wonderful and caring and take pride in their job. Fordmill has recently been decorated and all rooms are beautiful and welcoming. The food is delicious and there is plenty to choose from. I would have no hesitation recommending Fordmill to anyone."

Robert R
carehome.co.uk rating: 5.00 out of 5

"Lovely clean and friendly staff. Lovely room. Dad enjoyed his stay in Fordmill Care Home."

H A
carehome.co.uk rating: 3.45 out of 5

"Mum enjoys participating in the various activities and socialising with her peers. The staff are kind, friendly and helpful. Mum likes the food and enjoys the company of the other residents in the dining room at mealtimes. The GP, hairdresser, dentist and chiropodist visit the home as required by the residents. Visitors are made to feel welcome. Mum is well cared for."

Shona M
carehome.co.uk rating: 5.00 out of 5

"I only saw caring, compassionate and friendly staff who were focused on making my mum's stay as comfortable as possible. They also tried to ensure that they knew her individually, especially her likes/dislikes. When Mum became unwell, they were quick to treat her and involve the family and together do what was right for her. During Mum’s end-of-life care, all the staff were exceptional. They were also very kind to our family, continually checking if we were doing ok and providing us with refreshments."

R B
carehome.co.uk rating: 4.92 out of 5

"Found all the staff helpful and compassionate. My mum was in for 4 months and didn’t have any complaints. The home was in good condition and the food looked as if it was of a good standard with plenty of activities."

C B
carehome.co.uk rating: 4.08 out of 5

"Initially, we (my siblings and I) were apprehensive about the next stage of our mother's care. We wanted her to be in a safe, warm environment with the view of assessing her needs holistically. The homely, warm and welcoming atmosphere as you enter Barchester Fordmill Care Home gave me reassurance. It is lovely to see my mother mixing with not only staff but other clients too. In areas for relaxing, dining, entertainment/activities and areas for socialising with her family as well as her own room which she can retire to at any time. I’ve witnessed the staff reassuring my mother and the laughter together, which is lovely to see as it is a big step in the next chapter of her life. Knowing that she is being looked after by such a caring team and I mean by all members of staff is heartwarming from her family's point of view. Thank you."

Carol H
carehome.co.uk rating: 5.00 out of 5

"I have to say that during the time spent in Barchester Fordmill Care Home, my mother was very well looked after and cared for. All staff are very friendly and polite. All in all, my mother had an excellent experience in the four weeks of respite that she received."

Michael P
carehome.co.uk rating: 4.92 out of 5

"All Fordmill staff at all levels have been unfailingly professional, polite, courteous and helpful. My brother was always treated with respect and dignity, and the overall level of care he received was excellent. The only slight negative was that, in my opinion, my brother's room was somewhat tired and would benefit from a 'freshen up'. Overall, Fordmill Care Home is an excellent facility, and all staff should be complimented."

James T
carehome.co.uk rating: 4.83 out of 5

"My father-in-law was in Fordmill for a week of respite care (for the first time at age 97) and he was very well cared for during his stay. The team were very welcoming and so helpful and friendly putting him at ease. Food was plentiful, good home-style cooking which he enjoyed. We were grateful that time was taken to find out more about his younger days/his likes/dislikes and his routine at home meaning as a family we could relax and recharge for a few days knowing he was in safe hands. The caring staff met all of his needs in a safe homely environment and treated with the dignity and respect that his generation deserves and for this we are truly grateful."

F C
carehome.co.uk rating: 5.00 out of 5

"My sister was in Barchester Fordmill for two weeks for respite care while I was away. The rooms and general areas are spotless and her room was lovely and bright and comfortable. The staff were all very kind and caring, particularly the manager and the head of unit. My sister said the food was delicious and that she also particularly enjoyed sitting out in the gardens, which are beautiful. Thank you to everyone at Barchester Fordmill for making her stay so comfortable and for taking such good care of her."

J K
carehome.co.uk rating: 4.67 out of 5

"What can I say - from the minute we walked out of the lift to Mum's sad passing ten days later, we received nothing but pure kindness, care and compassion. An excellent team of fantastic staff from domestics to managers and everyone in between. Giving us endless reassurance, fun and great banter, just what we all needed. I cannot thank them all."

Pauline B
carehome.co.uk rating: 5.00 out of 5

"I have had relatives in several care homes and none of them come close to being as good as Fordmill. Relatives are well looked after, and always kept clean and tidy. Laundry comes back to the correct person and rooms are kept clean and tidy too. Lots of activities going on and staff interacting with residents. Food and drinks are always available. Well done all at Fordmill."

Aleta C
carehome.co.uk rating: 4.45 out of 5

"Mum was admitted to Fordmill after falling during the night at home resulting in a shattered elbow at the age of almost 92 years old. She was admitted for respite care and found the staff, home environment, daily activities and management to be first-class. The quality of care during her stay made a difficult time much easier for me."

Evelyn W
carehome.co.uk rating: 5.00 out of 5

"Mum was a resident for 16 months until sadly, she passed away. From day one, the care, attention and professionalism shown to Mum, myself and the rest of the family were second to none. From the manager and management team to the nurses, carers, housekeeping and catering staff, with a special mention to the activities coordinator who gave Mum a renewed lease of life in her last year and a half."

Ewan M
carehome.co.uk rating: 5.00 out of 5

"My husband and I were greeted warmly and offered refreshments and personal time to acclimatise to new surroundings. All employees (domestic, catering and exceptional nursing staff-all grades) were respectful and caring of our needs including emotional support. The manager and all staff are a credit to the establishment. During my husband's stay, he received exceptional care, respect and dignity and was comfortable with the care he received. Great concern was shown to me and my son. A simple thank you to all at Fordmill isn't enough."

Carol A
carehome.co.uk rating: 4.58 out of 5

"Unfortunately, my mother was only in Fordmill for 17 days prior to her passing. I am unable to comment further on the home due to the circumstances we found ourselves in. I'm sure my mother would have enjoyed the activities that were on offer. During the time we did have at the home, the staff not only looked after mum so well but us her family. They showed great respect and dignity to my mother during her end of life care."

F S
carehome.co.uk rating: 4.50 out of 5

"I live in the USA and I have great peace knowing my mum resides here. The staff are welcoming and caring. Maintenance was very accommodating with all the needs when I brought in pictures etc. from her home to make her room look like her "wee hoose." The food is second to none! Professional Chef is conscious of all resident's nutritional needs and serves up deliciously healthy fare. My mum had poor nutrition and no appetite before moving to Fordmill, now she eats great and enjoys her food. The dining room is immaculate with lovely linens, china and silverware on the tables. A huge change for my mum is how social she is now. Lots of activities are organized in the week that are fun and hands-on. They helped me set up a Facebook portal so now I get to facetime with my mum all the time. They went out of their way to make sure this was up and running and helped my mum navigate around it when I left. Such a blessed life she has now. Thank you staff for all you do day in and day out."

Lillavine Y
carehome.co.uk rating: 5.00 out of 5

"It is such a joy to see one of your loved ones being cared for by every member of staff. Nothing is to much trouble and the staff go out of their way to help with all my granny's needs. Couldn't be happier and would highly recommend."

Lynne Y
carehome.co.uk rating: 5.00 out of 5

"The initial introduction to Barchester Fordmill Care Home was for respite care which then moved to permanent placement. The staff at all levels have provided my mother with the compassionate care that is so important to her family at this difficult time."

Yvonne V
carehome.co.uk rating: 4.50 out of 5

"Management and staff are all well-motivated and professional and caring in dealing with mum and dad. They were particularly good at communicating when necessary."

G N
carehome.co.uk rating: 4.33 out of 5

"My mother went into care at Barchester Fordmill Care Home in Montrose at the end of September and only spent a few weeks there until she died on the 11th of November. The staff at Fordmill Care Home have been excellent and our family cannot fault the care she received in her last few weeks. The manager, nursing team, care workers, and domestic and catering staff are a fantastic advert for Fordmill Care Home. Their care and compassion extend to families as well as those in their care and we have really appreciated the concern shown for us throughout her stay, particularly in her last days and since, even approaching us in the street in their own time to ask how we were doing after her passing. They are all a credit to the care profession."

Ian T
carehome.co.uk rating: 4.75 out of 5

"Mum was admitted to Fordmill Care Home in September 2022 initially for respite care, and transferred to a permanent resident two weeks later. Everything was sorted out by the Fordmill management team taking a considerable worry away from myself and the wider family. Knowing mum was going to be well cared for in a well-run nursing home that she liked was a great comfort to myself and my family. The staff are exceptional and whilst you would like to specifically mention those who have directly interacted with the family it would be unfair, as all staff encountered were in my mind exceptional, making the home welcoming, friendly and demonstrating an eagerness to provide a first-class level of care. I cannot praise the management, care team and support staff enough. Even visits in the early hours of the morning were greeted with a smile and an offer of tea or coffee."

C T
carehome.co.uk rating: 5.00 out of 5

"My mum was in for respite to give me a break and go on holiday. Mum had never been away from home before apart from in the hospital but she was really happy with the staff and care she received."

Evelyn W
carehome.co.uk rating: 5.00 out of 5

"Our friend was in Fordmill Care Home for five months and passed away while residing there. He was young, so found the food was very bland and uninteresting. The care he received was good and the manager was fabulous with him. Trying to accommodate his food choices. For the money, we thought the rooms were basic with no private shower facilities."

L M
carehome.co.uk rating: 3.33 out of 5

"My wife was a resident of Frodmill for three years. I can honestly say that the care and attention she received from all the staff was excellent. They were also so nice to me."

B V
carehome.co.uk rating: 4.91 out of 5

"Fordmill has exceeded our expectations in the care of our mother. She has settled in well, and it is such a relief to know she is so well cared for since we live in Australia! The staff are wonderful and genuinely care for the elderly people they look after. The facilities are good, and the gardens are magnificent! Well done to everyone at Fordmill!"

Heather S
carehome.co.uk rating: 4.92 out of 5

"My father spent nearly six months in Fordmill Care Home. He was well looked after. If there were any concerns about Dad, they would phone straight away. The staff were very caring and helpful. My father was 97. He was well fed and given first-class care."

Alistair H
carehome.co.uk rating: 4.33 out of 5

"Fordmill Care Home is fantastic. The staff are really friendly and professional. Just returned from celebrating the Queen’s Jubilee in the beautiful Fordmil garden, a fantastic family day spent with loved ones. Thank you to the staff and management for creating a memorable day."

Mark L
carehome.co.uk rating: 5 out of 5

"I wish to convey my gratitude for the excellent care and attention provided by all staff at Barchester Care Home. Matrons are looking after the care needs of my mother. Their hard work, commitment, dedication and professionalism in providing services, care and support, will always be appreciated. Fordmill was always kept in immaculate condition, food excellent and activities provided of a very high standard. Thank you again, and I highly recommend."

K J
carehome.co.uk rating: 4.92 out of 5

"My mother had been a resident at Fordmill for 2 years 8 months prior to her death earlier this month. Whilst I am saddened at the loss of my mother I take great comfort in the knowledge that not only did my mother receive the highest standards of care during her stay, but she was also very happy there. My mother fully immersed herself in all the activities and day trips, and whilst the various lockdowns were a terrible time for the residents, the staff went well beyond what was expected of them with their care, ensuring their physical and mental well being of the residents was maintained. The home employed a variety of means to ensure families were kept up to date with developments. Individually or as a team, all the staff are worthy of mention. The various departments come together to create a synergy and positive flow that radiates throughout the care home. A truly dedicated, compassionate team who delivers genuine care for their residents. I commend Fordmill and its magnificent team to all."

Eric M
carehome.co.uk rating: 5 out of 5

"Mum was very well cared for over the six and a half years she was a resident. The management was excellent and the staff very obliging."

I C
carehome.co.uk rating: 4.25 out of 5

"I found the staff and facilities at the home very supportive and the care dignified at the latter stage of my mother's life. Also, the activities and food were very much enjoyed by my late mother. Both management and staff were careing and kind at the time mum was there."

G H
carehome.co.uk rating: 4.75 out of 5

"The professional and caring approach we have experienced as a family is outstanding from all staff members. Due to geographical distances between our family and the care home, ensuring health and happiness, safety, healthy and proactive support is of primary concern. This is received in abundance at Ford Mill so we need not worry knowing our relative is happy both mentally and physically."

T M
carehome.co.uk rating: 4.92 out of 5

"All the staff at Fordmill facility are very professional and extremely helpful. Mother-in-law is very happy and content at the facility. Lots of interactive activities which she enjoys very much. The rooms are very clean and organised. Very safe place."

M H
carehome.co.uk rating: 5 out of 5

"Very professional. I am made to feel really welcome when I visit. My partner is looked after in a very caring way. I am always kept informed about my partner's needs etc."

A R
carehome.co.uk rating: 4.92 out of 5

"Staff are professional, experienced and kind. They are not only very good at caring for their residents they also support and care for their families, particularly in difficult times. I would strongly recommend this care home to everyone."

E F
carehome.co.uk rating: 4.83 out of 5

"My friend went into Fordmill, was looked after very well. When anything was going on, they always called and informed you, which I found very helpful. Always clean and tidy, and everyone always looked well looked after and happy."

A R
carehome.co.uk rating: 4.83 out of 5

"I had to move my mother into residential care in August 2020 due to her ill health and her worsening dementia. Barchester Fordmill Care Home came highly recommended and I was very pleased when they accepted my mum into their care home in Montrose. At every contact, the admin team and her care team were reassuring and provided details of her care package and also requested that we provide a brief summary of Mum's likes and dislikes to assist them to settle her in. Her room was personalised with items from her home to help with her transition. She has enjoyed her care there for nearly a year now. As I live over 500miles from the care home most updates are carried out over the phone or by email. I receive weekly updates from the care team which is reassuring for me and builds confidence in Mums care. I visited Mum for her 90th birthday on the 12 July and the staff had arranged a fun-filled garden party which Mum thoroughly enjoyed. A fantastic team providing the benchmark in residential care."

Eric M
carehome.co.uk rating: 4.67 out of 5

"My husband goes into Fordmill for respite and the standard of care is excellent - no complaints."

A J
carehome.co.uk rating: 5 out of 5

"I have for the second time in 2 years, had a parent (although this time an 'in-law') die after a short illness, in Fordmill. Both were admitted at a relatively end stage of illness - for care nearing end of life. The care was again excellent. Our family felt confident that she was getting care with dignity and compassion 24 hours a day. From the expert management to nursing, care team, laundry team, cleaning and catering - all were excellent. In the short time, we visited daily for end of life, we did not feel excluded from her care in this difficult COVID time. Thank you Fordmill! (PS. I am a retired RGN)."

Anne R
carehome.co.uk rating: 4.92 out of 5

"Dad had been settled in Fordmill for some time and received excellent care, love and understanding during his battle with Alzheimer's, the staff were so patient and made sure his needs were always met. Sadly when the end came that same level of care and love were very present, in these COVID times we obviously could not visit as often as we would have liked but our hearts were overflowing to see and know the depth of compassion, care and love that Dad was receiving. Staff on their knees by his bedside singing to him, just the best! Forever grateful."

Richard W
carehome.co.uk rating: 4.83 out of 5

"Has been difficult since Covid reared its ugly head, but the home has gone above and beyond to keep the residents safe and ensure that loved ones were able to keep in touch via Zoom and phone calls. We could not have expected any more from each and every member of the team and are completely appreciative of all aspects of care received."

Violet K
carehome.co.uk rating: 5 out of 5

"From what I have seen and experienced the home is well maintained and very well managed. The nurses and carers are efficient and respectful whilst being friendly. During her last days, my mother was treated with dignity and compassion. The staff were all courteous and friendly during this most difficult time of the Covid19 lockdown. They gave me time and listened to my questions, nothing was too much trouble."

Jean R
carehome.co.uk rating: 5 out of 5

"The service provided by all staff was superb. Care and attention to detail second to none. My Nanny was a resident for a long time and we had a number of staff change, but the service with a smile never changed. The sense of humour and rapport that Nanny had with the team made me laugh. Always ready to offer a cuppy and cake (ML home makes were amazing). Thank you, everyone."

Mark M
carehome.co.uk rating: 5 out of 5

"Mum has with Fordmill for a number of years now and has always been extremely well looked after. In fact, she has now passed her 97th birthday (July) and I am sure this would not have been possible if it hadn't been for the superb care the staff at Fordmill provide to her. During the COVID issue, the staff have been especially wonderful and have supported both mum and me and made virtual contact an easy process, so that I can see how well she is. Thank you all, especially, the manager - an angel !!"

Maggie B
carehome.co.uk rating: 5 out of 5

"Although Mum and Dad have been settled very happily in Fordmill for some time now, this review is directly related to the past few months during the recent COVID crisis. Absolutely everything has been maintained to a very high standard to ensure the safety of the residents. The staff has worked so hard. Their dedication never failing to support residents in all their needs. Safety, cleanliness, approachability, but most of all care and love. As a family knowing they are well looked after means the world to us. Fordmill is home from home. A lovely friendly, caring place in which I would recommend highly."

Mandy W
carehome.co.uk rating: 4.83 out of 5

"My Dad has been a resident at Fordmill for a few months now and has settled so well there. Fordmill is a lovely, bright, clean, safe and caring environment with wonderful staff providing excellent care at all times. It has been very difficult not seeing my Dad for so long due to the COVID crisis all over the country. But since July, being able to have outdoor garden visits with my Dad has been of great comfort for us and the staff have been fantastic throughout. I would recommend Barchester Fordmill Care Home to anyone who has a relative requiring care for the future. Thank you Fordmill."

Caryn B
carehome.co.uk rating: 4.92 out of 5

"My parents are extremely well looked after in Fordmill Care Home Montrose. The management and staff are approachable and helpful. The staff have done a fantastic job over the months of lockdown and we are extremely happy to be getting outside visits now. I would recommend Fordmill to any family looking for residency."

L C
carehome.co.uk rating: 4.42 out of 5

"I cannot express how grateful we are on how the whole care team to care for my brother. We got to speak to him on the phone which was wonderful in these particularly difficult times. Cannot fault their dedication to the people they are for. Best we could have wished for."

V I
carehome.co.uk rating: 5 out of 5

"I must sincerely thank all the staff and management of Fordmill Care Home, Montrose, for the superb care they all continue to extend to my mother, who has been resident there for over 4 years. I can sincerely say that mum, who is now in her 97th year, would not be with us today if it wasn't for their care and support. Mum is happy, healthy and contented, which is not a position she was in when she first went to Fordmill. They have all taken extra time to care for and support her, even though she doesn't always remember them, due to her dementia. The staff and management also provide as much support and care to me, her daughter, as they do to my mother and that is so comforting, given that I am not always in a position to see her as regularly as I would like. There is no better place for a very special loved one to be cared for - I sincerely thank everyone at Fordmill and especially during the challenging Covid-19 epidemic."

Maggie B
carehome.co.uk rating: 4.92 out of 5

"All the staff at Fordmill were amazing! The manager, nurses and carers were really kind, considerate, helpful and supportive during an extremely difficult situation. The passing of my Dad after fighting motor neuron disease. Thank you all!"

S C
carehome.co.uk rating: 4.3 out of 5

"Fordmill is an excellent example of a friendly, well run care home. My mother has been very well looked after and enjoys the company of old friends and staff alike."

T W
carehome.co.uk rating: 4.92 out of 5

"I could not have asked for a better home for my partner to spend the last 5 months of his life. He was treated with dignity and respect at all times and for that, I thank all staff from the bottom of my heart."

D Y
carehome.co.uk rating: 4.9 out of 5

"Kind, caring, ability to listen and act of family concerns and those of my father. He was admitted to an intermediate care bed as palliative care required. The registered nurse, care nurse and manager were exceptional. A good experience of end of life care. Thank you."

A R
carehome.co.uk rating: 4.7 out of 5

"Whenever I visited my mother she was well cared for. She was always beautifully dressed in clothes she would have chosen herself if her sight had been better. As I live overseas staff were always helpful when I phones, making sure my mother could hear and the general manager kept me appraised of her health by email. I have to thank the staff who tried to make my mother's last year more comfortable, a difficult job as her dementia changed her."

I K
carehome.co.uk rating: 4.75 out of 5

"Our dad was at Fordmill for just a few short days before he passed away but, in those few days, we saw a level of care, kindness and compassion at every turn that was both remarkable and a real comfort to us all, particularly as we really struggled in that final period of his decline. The humanity and tenderness displayed by every member of staff to someone they had so little time to get to know and who could do so little in his final days, speaks so highly of everyone at Fordmill. His room was simple, with a lovely view, and provided all that he needed and he never wanted for anything. But what makes all the real difference were his carers and nurses - these people are five star and we were never anything other than deeply impressed by the heart-warming affection that they universally displayed to both him and us. We cannot thank the team highly enough and are so pleased that he chose to go there to make his final days so comfortable. We can't thank the manager and her team enough."

Teresa J
carehome.co.uk rating: 4.58 out of 5

"I find this care home to be one of the best. It's clean and all staff give excellent care."

Doreen Y
carehome.co.uk rating: 5 out of 5

"This is a good home which is doing a good job, looking after my parents. Any minor issues, that have cropped up have been promptly and successfully addressed. The nurses and care staff are, in the main, friendly and committed workers. I realise it is a huge challenge but I only wish my parents could be more successfully engaged in stimulating activities."

David V
carehome.co.uk rating: 3.83 out of 5

"On visits, I've always been impressed by the care and attention provided by staff, overall cleanliness and the comfortable and friendly environment. I am satisfied that my mother is being well looked after."

George M
carehome.co.uk rating: 4.92 out of 5

"Mum only had a short time at Fordmill as she was very poorly when she was admitted. However, all the staff, from the laundry girls to the manager were so kind and friendly and couldn't do enough to make my Mum and the family feel comfortable and cared for. Mum had a lovely room looking over the garden - I only wish she had been well enough to enjoy it. We can't thank the manager and her team enough for looking after Mum so well in her last few weeks."

Susan W
carehome.co.uk rating: 4.82 out of 5

"During mums time as a resident in Fordmill, she was treated with the utmost dignity and respect by every member of staff."

B H
carehome.co.uk rating: 4.83 out of 5

"The care my mum received at Fordmill was excellent (6 years). The palliative care she received and the care we received ourselves at such a time was excellent. Mum passed peacefully with dignity due to the nursing care."

J A
carehome.co.uk rating: 5 out of 5

"Dad was admitted to Fordmill as an emergency on a temporary basis. From the time we arrived at the car park, the staff took over and during his time there, could not have done more to make Dad's stay any better. Dad was there approx 5 weeks when he passed away. The care and dedication the staff gave him made his last weeks comforting. Mum and I were with Dad when he passed and the staff looked after us well."

Eleanor F
carehome.co.uk rating: 5 out of 5

"My sister has been resident in Fordmill Care Home for almost three years and I visit her on a weekly basis. Throughout that time I have been met with friendliness and pleasantness from staff. I appreciate the care that is given to my sister and the manner in which she is treated by and spoken to by the carers. I am reassured that my sister is in a safe environment and is looked after by a caring staff."

H E
carehome.co.uk rating: 4.75 out of 5

"My wife was a resident from June 2015 to February 2018. All staff were kind and friendly and very professional at all times. The home was clean and well maintained at all times. Meals excellent and varied. The atmosphere was homely and cheery. Also a mention for the beautifully maintained garden area. I will always be grateful for the care and support shown to us by all at Fordmill Care Home."

Robert M
carehome.co.uk rating: 5 out of 5

"Have always found that the care is given without any problems. The lady I visit is not always easy to care for as her mind/memory is very limited. Very frustrating for her and all that have to deal with her. She loves her food and thinks that her meals are excellent. I always find the staff very friendly and helpful."

R R
carehome.co.uk rating: 4.42 out of 5

"Very friendly place. My mum has really settled in. The staff are really good. They listen when you ask them questions and are there to help at any time. I admire the hob that they all do at the home. Everyone plays a huge part in making my mum happy and making her feel as if she is at her own home. Excellent!"

S H
carehome.co.uk rating: 4.5 out of 5

"My Mum went into Fordmill for respite initially due to her dementia, as my Dad was hospitalised and not able to care for her. They both became permanent residents four years ago. Unfortunately, Dad passed away and Mum has remained in the care of the excellent care staff who show dignity and respect at all times. I cannot thank them enough for the care they provide."

W C
carehome.co.uk rating: 4.67 out of 5

"Excellent in every way. Staff welcoming and friendly. Rooms lovely and well maintained. Common areas lovely and well maintained. Activities are varied and plentiful. Information readily available."

Nicola L
carehome.co.uk rating: 5 out of 5

"Mum is always smiling when I arrive and never gets upset when I leave. Friendly staff, extremely clean and well maintained. Excellent entertainment. Mum is well cared for, kept clean and tidy. The manager very approachable and always willing to help."

Julie A
carehome.co.uk rating: 5 out of 5

"I am very happy with my uncle's level of care. I can see he is treated with dignity. His room is always clean and tidy as is he and all the staff are very friendly."

Elizabeth H
carehome.co.uk rating: 4.75 out of 5

"I have experienced a few care homes and this is the best one by far. Well run and plenty of staff that care about the residents. There is always a member of staff in the day room, which is very reassuring, knowing your loved one is getting looked after at all times."

Aleta C
carehome.co.uk rating: 4.42 out of 5

"From the minute you arrive at Fordmill, you are treated with such warmth and kindness. The manager and staff are all pretty special. My mother in law who stayed for 2 weeks said she was "in heaven". They could not have been more helpful in helping her on the road to recovery. Her room was bright and cheerful, overlooking the gardens. Food and care to a very high standard. A great team!"

Mandy W
carehome.co.uk rating: 4.83 out of 5

"My uncle stayed in Fordmill during the latter stages of his life. The staff there were kind and provided him with first class care and attention. The family were made welcome and afforded privacy when needed. The home was well kept, clean and meals were lovely home cooked fare. There were many and varied daily activities which the residents enjoyed. Overall the home had a lovely atmosphere and I would definitely recommend it."

W A
carehome.co.uk rating: 5 out of 5

"Both Dad and I are very impressed with the level and standard of staffing - help always available when needed. Also, the laundry service is excellent."

Scott D
carehome.co.uk rating: 4.17 out of 5

"I am very pleased the way my husband is treated and looked after."

Margaret C
carehome.co.uk rating: 4.42 out of 5

"I find the home clean, the staff efficient and cheerful and caring. I notice, however, that at certain times of the day the staff are under pressure particularly in the run up to and immediately after mealtimes. Thus patients can be left in corridors for extended periods before being returned to their rooms. However, in general, the level of care appears to be of a high standard."

David O
carehome.co.uk rating: 4.33 out of 5

"My brother's nursing care has been exemplary as was transferred from the hospital with some sore skin lesions which have now improved greatly. He is much more comfortable and clean and staff turn him and attend regularly."

Margaret J
carehome.co.uk rating: 5 out of 5

"My mother was a resident at Fordmill Nursing Home from November 2017 until she died on February 9th, 2018. During that time she was well cared for, treated like a valued person, and the family were always made very welcome on our daily visits and made to feel very relaxed and at home. During her last few days, the care and attention she received were absolutely excellent, she was looked after with love and respect, right up to the moment of death, and the family were also treated with care and sympathy. I have been very impressed with all staff from management to nurses, carers, domestic staff, cleaners, laundry and maintenance."

Avila M
carehome.co.uk rating: 4.17 out of 5

"My wife, suffering from dementia and Alzheimers with much-reduced sight, was admitted for nursing care on 6th Nov '17 and passed away on 9th Feb '18. Though I have some reservations about the national company's financial conditions, I have none about the overall care my wife received in the final months of her life. It was attentive, warm, humane care for her and for us on our daily visits. The palliative stage in the last days was handled most impressively and helpfully. Any reservations I have will be discussed, up front, with the excellent manager and her senior nursing staff."

Denis R
carehome.co.uk rating: 4.75 out of 5

"As a family we decided mother needed full-time care, it was a difficult time but Fordmill Care Home was exceptional. Mum settled almost instantly and we recognise much improvement with mum. We as a family truly appreciate all the staff at the care home. We go to know the manager and head nurse who really helped us immensely with mums smooth transition. Would recommend Fordmill."

Mark L
carehome.co.uk rating: 5 out of 5

"My aunt moved into Fordmill Care Home in Sept 2017 in a very frail confused staff. However, with the care of staff at Fordmill her overall physical and mental condition improved greatly. She did, however, contract a bad chest infection on 2nd Jan 18 and deteriorated very quickly. I cannot express highly enough the high standard of "end of life" care the staff gave her and treated her with dignity and respect."

Susan D
carehome.co.uk rating: 3.92 out of 5

"They all seem to be quite happy."

John F
carehome.co.uk rating: 4.08 out of 5

"Fairly new resident but happy so far."

Helen M
carehome.co.uk rating: 5 out of 5

"All the staff are very friendly and helpful. The home itself has a positive and upbeat atmosphere. Care provided to our mum has been first class."

David S
carehome.co.uk rating: 5 out of 5

"I have found all staff and management very friendly and helpful in making new residents welcome as it is a big change to some of their lives. Admins staff have been very helpful in explaining any queries and have had I am very impressed with the varied amount of activities carried out at the home. I know how difficult it is to please some people, catering staff go out go their way to encourage and please residents who may be a bit fussy. Overall I would certainly recommend Fordmill for good nursing care and cleanliness."

K C
carehome.co.uk rating: 4.33 out of 5

"Staff are very good and my sister is well tended to. We have no complaints."

William M
carehome.co.uk rating: 4.67 out of 5

"I find all the staff from cleaners, laundry, carers, kitchen staff, nurses, entertainment staff, management all very approachable and they listen to what you have to say. Friendly and helpful and present themselves in a professional manner."

Peggy M
carehome.co.uk rating: 5 out of 5

"I find Fordmill Care Home a very comfortable home. The staff are friendly and approachable meals are five star."

Norma G
carehome.co.uk rating: 4.36 out of 5

"My friend went into care last year, from her initial assessment I have been more than happy with the level of care and consideration given to her. She was treated like a family member in the home, which is down to the management and staff. My friend does not have any immediate family but the home enables me, as her extended family, to help her to the best of our ability. Thank you to all at Fordmill."

Pamela W
carehome.co.uk rating: 5 out of 5

"I have confidence that my parents are being well cared for at Fordmill Care Home."

D V
carehome.co.uk rating: 3.92 out of 5

"My father came into Fordmill 3 weeks ago and sadly is now in the final stages of palliative care. We are really pleased with the standard of care provided at this difficult time. The staff have been brilliant - they have treated Dad and the family with warmth, dignity and the utmost professionalism. What has impressed me most about Fordmill is the sense of 'teamwork' among the staff. Many of the staff are long timers. This is a difficult and stressful job and they do it with passion and professionalism - nothing has been too much trouble. Dad's last days will be very comfortable thanks to the efforts of the team at Fordmill. What we observed in terms of activities, meals etc for other residents was also of a very high standard. Thank you so much and well done to all the Fordmill team."

W W
carehome.co.uk rating: 4.92 out of 5

"The care and respect the nurses, carers and manager showed towards my father-in-law in his last weeks was excellent and made his passing so much easier on the family. I cannot thank them enough."

Sylvia G
carehome.co.uk rating: 3.9 out of 5

"The home is lovely, clean and homely. Staff are fantastic and go above and beyond to make us feel welcome and most importantly, that all my gran's care/needs are met. Plenty of activities and food menus look appetising. By far one of the best care homes I have seen."

G B
carehome.co.uk rating: 5 out of 5

"The transition for my granny moving into Fordmill has been a great one, my granny lived independently before this but due to another stroke was unable to do so anymore. The manager and all the staff involved with my granny have been very friendly, helpful and are all very approachable. My granny states she really likes living here and gets on great with all staff, enjoys the food and the activities offered, although does not attend them all she is grateful to be offered. I am so happy that we chose this home for my granny and can not fault anything with it or with staff."

Joanne B
carehome.co.uk rating: 4.92 out of 5

"My dad has only been in Fordmill Care Home for a short period of time but I am very happy with how quickly he has settled in. This is mainly due to the friendly, helpful staff who are very attentive. The staff keep me informed of any changes to my dad's presentation. He always appears clean, tidy and well presented whatever time of day I visit, the care he receives to a very high standard. My dad is now limited in his ability to communicate and I am very impressed with the full scheduled programme of activities on offer to keep him stimulated. This programme is left in his room so relatives can plan visits around this. The care home is extremely well run, organised, clean and comfortable, with a mainly relaxed atmosphere."

K D
carehome.co.uk rating: 4.82 out of 5

"My friend has been a resident since October 2016. Initially, I was very sceptical as one had such horrendous reports, but I have nothing to complain about. They keep me informed of any problems healthwise. She has now deteriorated considerably but I always find her clean, fresh and what appears to be very comfortable. The home itself is clean, warm (with no smells) and staff are always very approachable and friendly"

C R
carehome.co.uk rating: 4 out of 5

"This care home has surpassed all expectations, largely due to the fantastic staff; they are so friendly and helpful, nothing is too much trouble. Family can hardly believe how quickly my Aunty settled and how happy she is. Minor issues have been dealt with extremely promptly and it is clear that this home is striving constantly to improve on the excellent service it already offers. The nursing staff are very diligent and always deal quickly with medical needs. I asked my aunt why she hadn't wanted to move into a home she replied "because I didn't know it would be like this!" Praise indeed!"

J P
carehome.co.uk rating: 4.83 out of 5

"As I live nearby, I am able to visit almost every day. My father retains his cognitive abilities and so we share meaningful conversations. The atmosphere in Fordmill is excellent. He has been a resident for almost four years and always calls it "home"."

Nicholas B
carehome.co.uk rating: 5 out of 5

"This home is extremely well run and the nursing and caring staff are very dedicated. My dad likes this home very much and agrees that he is very well looked after (but it's not home). Because he is of sound mind but unfortunately not very mobile, he finds that a normal conversation with any other resident is something he misses very much!!"

L S
carehome.co.uk rating: 4.33 out of 5

"Fordmill has provided exemplary care for my mother and in previous years, my father and also my daughter. All the staff are kind, caring and supportive."

Ellie D
carehome.co.uk rating: 4.33 out of 5

"The laundry service is first class. Food is 4 star standard. Staff are friendly (lots of smiles). Management keep the residents family fully advised. Comfort in the bedrooms and public areas is good."

Norman J
carehome.co.uk rating: 4.17 out of 5

"I find that all the staff are very helpful and always there when needed. They are always ready to speak to you and they ask if there is anything I need and inform me of anything I need to know about my husband. From the bottom of staff to the top, I am reassured and can leave happy that he is getting well looked after."

E M
carehome.co.uk rating: 5 out of 5

"My mother has been a resident of Fordmill for 5 years. From the beginning she was made very welcome and soon settled into, as she called it, her home. Contact with all staff departments has been easy, both at resident family meetings during visits. Fordmills central location, both in its own gardens and the town has made a variety of outings possible. As time moves on more staff assistance is required which is given in a friendly and caring manner."

Adam L
carehome.co.uk rating: 4.75 out of 5

"My mother has been a resident since 12/2014 during this time she has been treated with dignity by nursing and care staff. They have notified us promptly of any change to her care. The quality of food is very good. The activities to engage the residents and stimulate them is excellent. The only thing I can say in the negative is the care staff are sometimes over run by requests for the toilet. Perhaps a slight increase in staff numbers would remedy this. But they all provide a kind and caring service."

Colin R
carehome.co.uk rating: 4.58 out of 5

"Lovely atmosphere. Helpful friendly staff. Excellent care."

J A
carehome.co.uk rating: 4.67 out of 5

"I find that the care and attention given to my mother-in-law are to a very high standard. Most importantly my mother-in-law is very happy and seems to be far less confused since she moved here. My mother-in-law was herself a very good cook and loves the food. That's almost a miracle. There is always a member of staff available to talk, both for my mother-in-law and we the family. The laundry service is very good and obvious knowledge and care given to all laundered fabrics. We have absolute confidence in Fordmills ability to give my mother-in-law the care, comfort and support she requires."

Gerda M
carehome.co.uk rating: 4.75 out of 5

"My parents are both in Fordmill Care Home after many months of inability to cope at home. My mother needs quite a lot of nursing care and my father has improved immeasurably since going into the home as he is able to take part in conversations and activities with the staff. They have regular showers, a choice of menus at meal times and clean comfortable rooms. I am always consulted if there is any issue about their health. I find the staff very approachable and willing to help."

William J
carehome.co.uk rating: 4.42 out of 5

"The service is brilliant, staff so friendly. My sister has dementia and I am so happy with the care she receives. No words can say how kind and caring they are."

Jean N
carehome.co.uk rating: 5 out of 5

"My opinion of Ford Mill is treatment for my friend has always been excellent at all time. I am her main friend and visit her on every occasion at least 5 days a week. I am always very satisfied."

Ann W
carehome.co.uk rating: 5 out of 5

"I have found this care home to be run with very high standards in every department from the cleaners up toy he matron. Residents are treated with utmost respect by a very good team. Residents also have a super range of good food and are kept occupied with exercises and many other other activities."

Donald M
carehome.co.uk rating: 5 out of 5

"My mother has been in Fordmill for over 8 years. This last month has been particularly difficult. She has no circulation in her right leg and it is bandaged all the time. The staff have managed to maintain the rest of her body from bed sores by good management, turning and use of a special mattress. Her pain is being managed with morphine patches and I am kept up to date at all times. Food and drink are offered throughout the day and although I know my mother would not like to be like this she is very well cared for."

Ethel G
carehome.co.uk rating: 4.92 out of 5

"Very pleased with care and support for my father. Fed well, always looks clean and is happy."

Ann S
carehome.co.uk rating: 5 out of 5

"Visit regularly and always enjoy my visit. Staff are friendly and helpful. I know this is the right place for my Mother in Law to be. She is being looked after well and has more company than if she was home alone. There is a good variety of food available and she loves it!"

Fiona F
carehome.co.uk rating: 4.5 out of 5

"Meeting went very well, and was so pleased with the response given to any questions I asked. They were very helpful and reassuring and I find staff very approachable."

Elizabeth L
carehome.co.uk rating: 4 out of 5

"My mother was assessed and quickly moved to Fordmill. The fact that she settled so quickly is evidence of how skilled the staff were in assessing her needs and responding to her personality. She is now limited in her ability to communicate but the staff have noted her enjoyment of music and response to others. A new sheet of weekly activities is attractively presented and refreshments are available to all visitors which adds to the welcoming atmosphere in the home. The hairdresser made a real effort to style my mother's hair in a way which suited her and involved me in this - much appreciated. The whole family is delighted with the home - many thanks."

Eileen P
carehome.co.uk rating: 5 out of 5