Meet the Flowerdown Care Home team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Urmi Valand

General Manager

Hi, my name is Urmi, and I am the General Manager here at Flowerdown. Welcome to our website!

I qualified as Registered Nurse in India in 2002 and I have worked in elderly care since 2005. I have completed a Level 5 Diploma in Leadership in health and Social Care in 2018. I am very proud to have been promoted to Clinical Lead, Deputy Manager and now General Manager.

I am a passionate nurse and leader who is dedicated to delivering excellent care to our residents through my skilled and well-supported staff. I work in a wonderful home with a fantastic team who are always happy to help. I believe it is important to treat our residents as if they were family.

I endeavour to maintain the quality of the service we provide for our residents. I strive to maintain and have a good relationship with staff, families and local health care professionals.

In my free time, I enjoy cooking, reading spiritual books and listening to music.

I hope to welcome you here to meet us all one day soon.

Sue Bull


Sue, our administrator, has been a key member of our team for the past 20 years. Sue is "front of house" and often the first point of contact for Relatives and Friends regarding the administrative and financial systems within the home.

Hazel Hiskett


Hazel has worked in Health and Social Care in various roles since 1979. After retiring as the Registered Manager of a residential home in 2010, joined the team at Flowerdown the following year.

Katie Ford

Activities Coordinator

I have been the Activities Coordinator here at Flowerdown since 2016.

I am responsible for organising the daily activities as well as bigger events in the home. I am holding residents' meetings monthly with General Manager.

I am passionate about enriching the lives of the residents. My aim is to put the smile on residents' faces daily. I have never had a job as rewarding as what I am doing at present.

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Gemma Pitman-McGrath

Clinical Development Nurse

Hi, my name is Gemma and I am Clinical Development Nurse here at the home. My passion is to care for people and I love supporting care and nursing teams across the region to develop high quality standards in practice.

Ian Gregory


I have worked for the care sector in many roles for over 20 years.

My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family friendly garden for my children.

Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.

I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.

I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.

I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy. 

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm


All other calls

01962 881060

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards