Meet the Flowerdown Care Home team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Urmi Valand

General Manager

Hi, my name is Urmi, and I am the General Manager here at Flowerdown. Welcome to our website!

I qualified as a nurse in 2002 and have worked at Flowerdown since 2008. In 2018 I completed my course in 'Leadership and Development', also achieving my Level 5 Diploma in 'Leadership for Health and Social Care' in the same year.

I believe it is important to treat our residents as if they were family. I want us to provide the highest standard of care and support to them. I also believe that it is vital that they maintain as much independence and personal choice as possible so that they are happy and can make the most of every day with us.

Sue Bull


Sue, our administrator, has been a key member of our team for the past 20 years. Sue is "front of house" and often the first point of contact for Relatives and Friends regarding the administrative and financial systems within the home.

Hazel Hiskett


Hazel has worked in Health and Social Care in various roles since 1979. After retiring as the Registered Manager of a residential home in 2010, joined the team at Flowerdown the following year.

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm


All other calls

01962 881060

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards