Reviews for Florence Court Care Home

"Thank you to all who looked after Ted, he got on well with the staff who treated him kindly and for their cheerful approach. Room very comfortable, food very good and served in delightful dining room. There were lots of interesting nooks where he could sit quietly and not be confined in a large room with lots of other residents. Thank you for making the experience of leaving him with you than I expected and giving me time to recharge my batteries to carry on."

"My mum has been in Florence Court since May and has settled in really well. She was very apprehensive when she first arrived understandably, but soon made friends and joined in with activities and had a couple of trips out for a cuppa or an ice cream. She has since moved up to memory lane and is as happy as ever. She loves the staff and constantly thanks them for all that they do for her. We are so happy that she enjoying her time at Florence Court. It is a beautiful home, spotlessly clean and very modern and welcoming. The staff are always welcoming and very kind."

"Very organised clean and tidy, structured organisation, friendly, approachable staff. Secure building."

"Very welcoming and friendly and accommodating and helpful. Always friendly faces and has a calm atmosphere with quiet efficiency. The decor is very good as is the general upkeep. The staff are always checking if they can help us."

"Whenever I go into Florence Court, I'm always impressed by the plush interiors, calm environment, smiley and welcoming members of staff and that's all staff, from the Office team to the Care team, to the kitchen team. Florence Court is a great place that caters for all residents with respect, dignity and care. There is great attention to detail and interaction amongst both the staff and residents to accommodate individual needs/likes which is what any Daughter would want for her Parent. There are many activities to dip in and out of and all tge team are receptive and open to ideas. Thank you for all that you do."

"Great afternoon visiting with other members of my Men's Shed to play card games, etc with some of the residents. We were well looked after with tea, coffee and cake (mmmm!). Lovely room, friendly staff and comfortable furniture. Great afternoon was had by all."

Florence Court is exceptional from the moment one is warmly welcomed by Debbie. The decor is likened to a 5* hotel and is absolutely beautiful. Our mother Joyce has been staying on respite and the care she has received from all the staff has been phenomenal showing such kindness and empathy and we are so grateful as this has helped Joyce to decide to now stay and become a resident, as her care needs are not conducive to going back home which has been a great concern for us , but the staff have made the transition to becoming a resident so much easier by their wonderful caring ways. We are in no doubt that Joyce will enjoy living at Florence Court and the family atmosphere which is felt by all who enter the doors of this fabulous care home . A big Thankyou to all the staff who are absolute fantastic.🥰 xxxx

My mother came to Florence Court Care Home initially for Respite Care and we have extended the period for another 4 weeks as we are so pleased with the care my mother is receiving. The caring aspect from every member of the Team is exemplary. My mother is settling in slowly and although she misses her home she is aware she needs the 24 hour support she is receiving. The setting is so beautiful. The bright airy room overlooks the garden with its own patio area right outside the door and a good sized en-suite. My mother’s little dog can visit anytime and gets lots of cuddles from my mum, the staff, and the other residents. There are x2 beautiful comfy lounges and activities to enjoy with the other residents led by the staff. My mother has taken to painting again and that brings a lot of comfort to me and her family as there is some guilt surrounding placing mum in a care home but I do feel when I leave that mum is truly getting the care she deserves.

The photo attached is of the Care Home residents, family and visitors today all enjoying the live music in the sunshine.

I can't thank Debbie enough for her support and guidance. I am currently going through the process to keep my Dad who has alzheimers in his current Care home. I was informed by Hampshire county Council that I would need to look for another care home as they wouldn't fund where he currently lives. I was given homes by HCC to look at but they didn't meet his needs and I had lots of concerns about them. I decided to contact care homes myself and spoke to Debbie at Florence Court. She was amazing and gave me lots of advice. She has offered to continue to support us as a family if needed. I would definitely recommend Florence Court to anyone the warmth, support and guidance I have been given was excellent.
Thank you so much Debbie

"Luxury care home with exceptional staff, so happy that my mum was given the best of care before her passing. She loved having fun at the disco, infact that was the last photo we have of her. A big thank you to the general manager and her team."

"Well..what can I say ..this has been beyond my expectations.. mum came to stay for a respite 2weeks while we went on holiday. She loved it so much that she wanted to stay as a resident. She has got company now of her own age..outings and activities all week. Honestly if you could ask for a five star hotel service/accommodation together with very kind and loving staff for your loved one..you couldn't get better. One member of staff, in particular, was amazing..there is nothing she wouldn't do . I'm sorry I am gushing but I'm so impressed and so happy for my mum..she's got her sparkle back ..thank you Beautifully decorated rooms, lounges on each floor, dining on each floor, beautiful dining rooms with a variety of lovely meal choices every day..roof terrace, bar and gorgeous gardens. If you had a wish list of what you wanted for your loved one..well this is it.."

"From our first meeting with the home service advisor which was so professional the process has been extremely smotth. Mum has settled very quickly and views Florence Court as home. She has quickly made friends and will join in some activities. The staff always involved and encourage her and her confidence is growing. We love the feel of the home, all the staff are great and show real interest in the family."

"Mum was made to feel so welcome and all of the staff are extremely friendly & helpful. Mum has settled in so much better than we could have imagined or hoped, which is of great comfort to us all. She has made friends with other residents, and appears to be so much happier than when she was living alone."

"My 99 year old mother has lived in Florence Court since October 2023, Her background as a WAAF teleprinter during the 2nd WW contributed to her stoical, discrete & very private personality, always striving to be independent, hence the transition from living alone at home to a care home environment was potentially challenging for her. However the staff at Florence Court have been magnificent in catering for her needs having taken the time to get to know her as a person and tailoring their input whether as carers, activity organisers, household & catering; nothing is ever too much trouble, indeed staff pop by her room to have a chat. The facilities are first rate, spotlessly clean & welcoming with plenty of activities. The dining facilities are excellent, home cooked food, a varied menu. There is regular opportunity for comment & feedback. Thankyou."

"Florence Court stepped in at no notice to take my mother in law for 2 weeks respite care following a fall and treat at our local hospital. Thorough proffesional, exceedingly friendly and totally caring from first contact and throughout her stay. The staff were exceptionally welcoming and absolutely nothing was too much trouble. She enjoyed her stay well beyond reasonable expectation and is looking forward to future stays at this 5-star care home. Many, many heartflet thanks."

"My nan's been a resident at Barchester Florence Court Care Home for two years. The care, respect, dignity and compassion that every member of staff has is exceptional. My nan has experienced the highest level of care from management, care teams, maintenance team, housekeeping, kitchens, admin, activity coordinators and reception staff. All have such warmth and understanding. Time has been taken to identify the care needs of my nan but also time taken to acknowledge and embrace the beautiful person that my nan was prior to her illness. The compassion and kindness that my family has been given also is exceptional. Without the combined effort of all those employed at Florence, a difficult and heartbreaking situation would be simply unbearable but it is the staff who have enabled us to embrace and saviour crucial moments together, preserving my nan. When the time comes, we'll reflect back on this experience and smile knowing that my beautiful nan got the exemplary care that she truly deserved."

"My mother initially stayed in Barchester Florence Court Care Home on six-week respite after falling and breaking her arm. She decided to stay permanently as she enjoyed the company and various activities. I feel relieved knowing my mother is safe and well cared for. The facilities are five-star and the staff are friendly and professional."