Reviews for Florence Court Care Home

Florence Court is a quite exceptional 5-Star Care Home with staff that are thoroughly professional, overwhelmingly friendly, courteous and totally caring reacting positively and in a warm genuinely positive way to every request. Completely recommended without reservation. This is care that we all hope to achieve.

What a beautiful care home! It feels like a luxury hotel and all the staff are super friendly too. I run my 'Sweaty Mama Classes' there every Friday morning and all my mamas love it too! - Highly recommend - Thank you Florence Court xx

We visited 2 married Residents whom we had known for over 40 years. We were received by very friendly Staff and our Friends seemed very happy and had established good relations with the other Residents. It is a very comfortable and well furnished care home and the Residents are clearly looked after very well.

We were apprehensive initially to move Mum and Dad into Florence Court as they loved their own home so much but it has been a smooth transition.
Mum and Dad love the activities and the interaction with the very friendly and accommodating staff. They are well cared for and have a lot of fun.
Another highlight for them is the food and the comfortable living areas.

"Enjoyable stay at Florence Court. Lovely accommodation - warm comfortable room. I felt well cared for - attentive staff, some, in my view, outstanding! My only disappointment was the occasional meal. Overall, would recommend if you want to stay somewhere that feels more like a hotel, but with the care and security."

R W
carehome.co.uk rating: 4.50 out of 5

"From our first meeting with the home service advisor which was so professional the process has been extremely smotth. Mum has settled very quickly and views Florence Court as home. She has quickly made friends and will join in some activities. The staff always involved and encourage her and her confidence is growing. We love the feel of the home, all the staff are great and show real interest in the family."

Palmira K
carehome.co.uk rating: 4.75 out of 5

"Mum was made to feel so welcome and all of the staff are extremely friendly & helpful. Mum has settled in so much better than we could have imagined or hoped, which is of great comfort to us all. She has made friends with other residents, and appears to be so much happier than when she was living alone."

Annette P
carehome.co.uk rating: 5.00 out of 5

"A member of my family has been admitted to Beck Lodge. Wonderful accommodation, clean, tasteful and comfortable. Staff are spot on all of the time with their caring and helpful ways. They are the best."

S H
carehome.co.uk rating: 4.92 out of 5

"My 99 year old mother has lived in Florence Court since October 2023, Her background as a WAAF teleprinter during the 2nd WW contributed to her stoical, discrete & very private personality, always striving to be independent, hence the transition from living alone at home to a care home environment was potentially challenging for her. However the staff at Florence Court have been magnificent in catering for her needs having taken the time to get to know her as a person and tailoring their input whether as carers, activity organisers, household & catering; nothing is ever too much trouble, indeed staff pop by her room to have a chat. The facilities are first rate, spotlessly clean & welcoming with plenty of activities. The dining facilities are excellent, home cooked food, a varied menu. There is regular opportunity for comment & feedback. Thankyou."

John B
carehome.co.uk rating: 5.00 out of 5

"Florence Court stepped in at no notice to take my mother in law for 2 weeks respite care following a fall and treat at our local hospital. Thorough proffesional, exceedingly friendly and totally caring from first contact and throughout her stay. The staff were exceptionally welcoming and absolutely nothing was too much trouble. She enjoyed her stay well beyond reasonable expectation and is looking forward to future stays at this 5-star care home. Many, many heartflet thanks."

David M
carehome.co.uk rating: 4.58 out of 5

"Mum has made amazing progress, now walking with assistance, engaging in conversation and putting on weight thanks to the kindness, care and excellent food she has received. She now has quality of life and I have peace of mind knowing that Mum has support whenever she needs it whether night or day. Most importantly my parents are together and I was able to celebrate with them their 59th wedding anniversary and enjoy the most beautiful cake made by the catering team. The whole team are amazing and has made it possible for Mum and Dad to enjoy their twilight years together, safe, secure, loved and well looked after."

R W
carehome.co.uk rating: 4.83 out of 5

"My father spent his last few months before recently passing in Florence Court. All the staff were fantastic, and I know, looked after him very well in his final chapter of life. They made me and other family members very welcome on each and every visit and kept us updated on Dad's well-being. The quality of the home, the staff and the service provided was outstanding."

Pete P
carehome.co.uk rating: 4.58 out of 5

"I cannot fault the care and attention my father received from all the staff at Barchester Florence Court Care Home. Although he was only in the home for such a short time, we were all impressed with the care and beautiful surroundings of the home. We will miss going up for a cup of tea and for our father's final resting place, it was perfect."

Nicola Z
carehome.co.uk rating: 5.00 out of 5

"I have spent the last 10 years living with my daughter, son in law and grandsons but my health and care needs have changed so I moved into Florence Court in October. From day one I felt settled and safe. All my care needs are met by the most amazing carers. I am treated with respect and dignity. The food is delicious and the entertainment team is first class. I can't praise the home enough."

H T
carehome.co.uk rating: 5.00 out of 5

"It was a very difficult decision moving Mum into a care home but after visiting Barchester Florence Court Care Home we knew that it was the right choice. The management team worked so hard to get Mum placed into the home within a couple of days and welcomed her with open arms from day one. She has settled so quickly, made lots of friends and is making full use of all the wonderful activities. The care team are amazing, Mum is treated with respect and dignity. As a family, it's such a relief to see Mum so happy and settled."

Y C
carehome.co.uk rating: 5.00 out of 5

"Excellent and fantastic help and service provided. Short-term respite booked on the 99th hour. The manager was amazing and helped us on a weekend - Mum was very happy with everything provided and will be back soon. Thank you again - very much appreciated."

L C
carehome.co.uk rating: 5.00 out of 5

"My 97-year-old mother made the decision to move into a care home close to my wife and me, having lived in her own home in the Midlands for over 50 years; hence it was a big wrench for her, and it was up to my wife and me to find the best home for her; being a local recently retired GP, I was privileged to have visited many care homes. From her initial welcome at Barchester Florence Court six weeks ago, her care has been outstanding, led by the perceptive, very caring manager and her team of carers, entertainment, housekeeping and catering staff who all go out of their way to make all of the residents feel at home. The layout and decor of this modern-looking home are spectacular, from the delightful bistro behind reception to spacious, well-equipped bedrooms and comfortable lounges, along with amazing extras such as the bathing experience, cinema and rooftop bar. The lead-up to Christmas has been made extra special with the residents enjoying a choir lead carol service. We are so grateful."

John B
carehome.co.uk rating: 5.00 out of 5

"The facilities at Barchester Florence Court Care Home are beautiful and on viewing with my husband, who has dementia, his opinion was "it's like a five-star hotel". I knew then that this would be perfect for his respite care whilst I was recovering from a pending surgery. All the staff were very pleasant and all knew my husband very quickly. The manager was amazing and knew exactly what it felt like for me, being a retired nurse, placing him into other's care. I was very pleased with the whole experience."

Angela S
carehome.co.uk rating: 4.58 out of 5

"My mother has stayed at Florence Court for respite stays over the past 2 years. Florence Court and its staff (all staff from managers to carers and housekeeping) have made her feel very welcome. So much so that she feels it's her home from home. Mum enjoys the varied activities and especially likes to feel useful, however, if she needs some quiet time she is safe and sound in her room with staff popping in from time to time. For me, Florence Court gives me the peace of mind that while I'm away, my mother is safe and happy."

L B
carehome.co.uk rating: 4.92 out of 5

"My mother spent almost 18 months at Florence Court. As a regular visitor, I know that she was very well looked after by caring, compassionate and lovely people throughout the home. The regular events and daily activities are well organised and the social media photos enable family and friends to see what has been happening. Management are approachable, helpful and ensure things run smoothly. Catering is superb, housekeeping of high standard and everywhere is kept clean and tidy. The rooms have a quality bed and chair and the facilities are well maintained. The multiple lounges and dining rooms are not too big which helps give it a family atmosphere. A special care home."

Paul M
carehome.co.uk rating: 5.00 out of 5

"Picked up my wife after two weeks respite. She appeared cheerful, talkative and on good terms with staff - not something she is usually associated with. Appears happy to go back in a few months time when I need another rest."

G S
carehome.co.uk rating: 5.00 out of 5

"I had heard the Barchester Florence Court Care Home was a good care home but my experience proved it was much more than this. I believe that Florence Court is one of the best in the area. The facility was excellent, especially the garden, and the staff were always most helpful."

Graham W
carehome.co.uk rating: 4.50 out of 5

"This is my second stay for two weeks at Barchester Florence Court Care Home. I always enjoy my stay as I am spoilt for attention by all the staff. They are all kind and caring - so helpful. I may be back in November is my health allows. Thank you to everyone. The only fly in the ointment is the eyesore of land next door!"

Pat C
carehome.co.uk rating: 5.00 out of 5

"My father stayed in Barchester Florence Court Care Home for a few weeks while I was on holiday and he thoroughly enjoyed his stay! I was very impressed with the level of care provided; the staff were very friendly, attentive and helpful. The home is beautiful, with spacious, well-laid-out rooms and communal areas. Dad really enjoyed the D-Day outing to see the Red Arrows and the entertainment at the home during his stay. Dad's health and mental state were significantly improved by his stay there and we would not hesitate to use Florence Court in future."

N I
carehome.co.uk rating: 4.58 out of 5

"The care and support my mother received at Barchester Florence Court Care Home was exemplary. The staff were responsive and attentive to her needs. Nothing was too much trouble. They were also very engaging and appeared happy in their work. The home itself is tastefully decorated and homely. The food was very good, it is well presented to tempt one's appetite. All in all, my mother's experience was such that she would like to live here permanently!"

Clare F
carehome.co.uk rating: 4.92 out of 5

"The staff and especially the management team have made the move to Barchester Florence Court Care Home as stress-free as possible. All staff have gone above and beyond what I ever expected. They have made my father and myself very welcome thus enabling my father to settle in quickly. The staff have been so accommodating allowing my father to have all his home comforts and following all his normal routines. Thank you."

N H
carehome.co.uk rating: 4.92 out of 5

"It was a difficult decision to find the right setting for my mum but we found it. On walking into Florence Court we were met with a very warm welcome from reception, cool music and a bright, clean and inviting environment. Debbie gave us a tour and one of the stand-out aspects was the relationships. Everyone, staff and residents included, met us with bright smiles and wanted to chat. A real home-from-home feel. My mum's room is bright, clean and cheery and she has been able to bring all her favourite things with her, which really helped with the transition. She is loved, safe and has embraced all that is on offer enabling her to become more independent, physically active and mentally stimulated. I cannot express how pleased I am with Florence Court I know that my mum is loved, stimulated both physically and mentally and has lots of opportunities to fill her life. The staff are so friendly, food is good quality and we are always made to feel welcome. Thank you."

Cliff A
carehome.co.uk rating: 5.00 out of 5

"I would like to say a very big thank you to all the staff at Barchester Florence Court Care Home and for all you did for me. You did everything and when I came home, I felt that I had a lovely holiday. Hope to see you all soon."

Olive D
carehome.co.uk rating: 5.00 out of 5

"My mother initially stayed in Barchester Florence Court Care Home on six-week respite after falling and breaking her arm. She decided to stay permanently as she enjoyed the company and various activities. I feel relieved knowing my mother is safe and well cared for. The facilities are five-star and the staff are friendly and professional."

Karen C
carehome.co.uk rating: 4.92 out of 5

"My nan's been a resident at Barchester Florence Court Care Home for two years. The care, respect, dignity and compassion that every member of staff has is exceptional. My nan has experienced the highest level of care from management, care teams, maintenance team, housekeeping, kitchens, admin, activity coordinators and reception staff. All have such warmth and understanding. Time has been taken to identify the care needs of my nan but also time taken to acknowledge and embrace the beautiful person that my nan was prior to her illness. The compassion and kindness that my family has been given also is exceptional. Without the combined effort of all those employed at Florence, a difficult and heartbreaking situation would be simply unbearable but it is the staff who have enabled us to embrace and saviour crucial moments together, preserving my nan. When the time comes, we'll reflect back on this experience and smile knowing that my beautiful nan got the exemplary care that she truly deserved."

A S
carehome.co.uk rating: 5.00 out of 5

"We visited the home before we decided to put my dad in there and found it very welcoming and very professional. All the staff were very friendly as we walked around. The care home was spotless where ever you went. My dad was very well looked after, and the staff treated him very well throughout his respite stay and will be using them again with no hesitation in the future."

J D
carehome.co.uk rating: 5.00 out of 5

"From the moment we walked in, we knew that it was the perfect place for my mother-in-law to spend a few weeks. She has been made very welcome and any reservations she may have had have been dispelled."

Jeffrey C
carehome.co.uk rating: 5.00 out of 5

"Florence Court Care Home is a peaceful, beautiful place to be. Once inside the building, there is no traffic noise, and the atmosphere is calm and welcoming. All the staff I have met are helpful and very competent and empathetic. The food and facilities are second to none. But it is the level of passion and professionalism of the staff that is the most impressive. Highly recommend Florence Court Care Home."

Fiona H
carehome.co.uk rating: 5.00 out of 5

"I had a very pleasant stay for 2 weeks in July. It was comfortable, relaxing with a good standard of care. The staff were very helpful, polite and friendly and do anything asked of them. Homemade soups were excellent as were the cakes! It was nice for visitors to be welcomed."

E W
carehome.co.uk rating: 4.25 out of 5

"Florence Court was a wonderful experience, with beautiful decor and an en-suite shower in a large beautifully presented bedroom with french doors to the garden. The food is restaurant standard served in a lovely dining room. The carers and staff are wonderful, you are treated as family. A wonderful environment for anyone who needs specialised care - can't praise the home enough and the staff."

J R
carehome.co.uk rating: 5.00 out of 5

"It has been a caring and loving environment for me to live in, and nothing is too much trouble for anybody, either the care staff or office staff. The food is good, and I would recommend it to anybody."

Gillian T
carehome.co.uk rating: 4.92 out of 5

"As a first experience of respite care for my parents, this experience couldn't have been better. All the staff were wonderful. They got to know my parents immediately and treated them with dignity, sensitivity and understanding. Mum and Dad loved the food, and the room was just right for them; the access out to the garden meant they could walk about every day, something they have been missing. They have come home stronger, healthier and looking forward to their next stay!"

H S
carehome.co.uk rating: 5.00 out of 5

"Good room. Great staff, look after me well. Foods fine and tasty."

J F
carehome.co.uk rating: 5.00 out of 5

"Dad has been at Florence Court for 3-months and has settled in very well. His happiness and well being is entirely down to the incredible staff, who work tirelessly at keeping him safe, well-nourished, and stimulated. He is always treated with dignity and respect. The home is beautiful, the gardens peaceful, but most important of all is that my dad is happy and content… how do I know? Because he is always singing! We recently held a small surprise birthday party for Dad, a mix of family and friends in the sky lounge. Dad was over the moon with all the effort put in. From the balloons and bunting to the fabulous buffet and cake created by the chef. Creating precious memories for us all. Activities are increasing, as are trips out in the minibus… all enhancing Dad's experience in this wonderful new care home. Thanks to each and every member of staff for all the effort you put in."

L R
carehome.co.uk rating: 4.83 out of 5

"Can't fault anything. My husband and I were very well looked after."

Rosemary C
carehome.co.uk rating: 5.00 out of 5

"The home was beautiful, and the staff were very welcoming and helpful. Always had my granny’s best interest and communicated well how she had been. The food is lovely, and they have a wide menu and accommodate residents' wants and needs. Haven’t got a bad word to say."

Georgina B
carehome.co.uk rating: 4.92 out of 5

"A nice two-week respite break. Bathroom small - difficult to shut the door once transferred from wheelchair to toilet - just a niggle. Would have liked a trip out to the nearby beach but wasn't asked."

M V
carehome.co.uk rating: 4.17 out of 5

"I would like to thank everyone at Florence Court at all levels and competencies, irrespective of your roles and duties of care, your personal caring, sensitive and understanding values shine above everything, it is with that equality within you all that I commend you. You are there for your residents and loved ones too, as you build a trusting relationship, learning, listening and most of all your loving touch."

G F
carehome.co.uk rating: 5.00 out of 5

"My partner came to stay for three weeks of respite care. Overall experience was excellent. The manager and team were only too willing to proved necessary care. Although a raised toilet seat with arms was brought from another are home, it is surprising that not one bathroom or toilet confirms to the industry standard for a disabled toilet! No handles installed unless you count the toilet roll holder!"

N R
carehome.co.uk rating: 4.83 out of 5

"Have always found it a great experience visiting my aunt and Florence Court. The staff have always been friendly, courteous and caring. The home is amazing, clean and wonderfully decorated. A real pleasure to visit."

D S
carehome.co.uk rating: 5.00 out of 5

"My dad moved in less than two weeks ago. The home is absolutely beautiful. The staff are wonderful and the care my dad receives is excellent. Dad had his 90th Birthday and the staff have gone above and beyond in helping us put on a fantastic Birthday Party for all his family in the sky lounge. The chef cooked us a gorgeous meal and dad had a wonderful time. Thank you all so much."

D H
carehome.co.uk rating: 5.00 out of 5

"My grandad had reached the difficult stage where he needed a little more support to live the safest and happiest life he could. Not only has this been provided by Florence Court and its staff but our expectations have been exceeded. In just a few short weeks we have begun to see our grandad's bubbly personality and cheeky sense of humour. They have provided him with the support he needed to relax and come out of his shell. Their Sky Lounge party for his 90th Birthday brought a huge smile to his face and created amazing memories that will last with us forever."

E W
carehome.co.uk rating: 5.00 out of 5