What our families say: Florence Court Care Home

We are welcoming new residents and patients into our homes and hospitals to ensure that we are there for those that need care and support.  In order to do this with the safety of our residents, patients and staff at the forefront of our thinking, we have a very clear admission policy and have infection control protocols that must be met. 

We are here to ensure that for those that need care, we are doing all we can to keep them safe and protected, and all of our staff are trained in infection control and use of Personal Protection Equipment, and we are proud to be the only care home provider to win the RoPSA Health and Safety Award in 2019 and 2020.  We are proud to offer life enrichment activities, and a choice of nutritious home cooked meals, and we provide personalised care dependent on your needs.  Please get in touch with your local Barchester care home for more information, or to arrange a virtual show round of a home in the first instance. We appreciate that if you are looking to move in, you will want to see the home in person, and we are open to show rounds in person if needed, but please note that there is a strict meet and greet protocol that all visitors must follow.

Please be assured that we are working hard to ensure that where possible, visiting can continue throughout the winter. We already have a number of homes with designated visiting rooms that are designed with both comfort and safety in mind.  The visiting room is similar to a living room with comfortable furnishings, and internal heating to create a welcoming and warm environment for you.  It is also hygienic and sealed to prevent transference of the virus, and has an intercom system fitted so you will be able to hear your loved one clearly, and engage in conversation.

We know how important communication between residents, patients, friends and family is and all of our homes and hospitals are set up for video calling to enable you to keep in touch. We are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.

For further information regarding Barchester Healthcare and coronavirus, please visit www.barchester.com/coronavirus

If you have any questions please do not hesitate to contact us on feedback@barchester.com and please call the home or hospital if you would like to speak to a loved one.

Thank you in advance for your patience and co-operation.

Best Wishes