Meet the Florence Court Care Home Team

This carefully selected team are in place to ensure that residents enjoy their time at the home and are supported to live life to the fullest. Meet the General Manager, Jacqueline Hampton, who can tell you more about what life is like at Florence Court:

Jacqueline Hampton

General Manager

I am delighted to be the General Manager  at  beautiful Florence Court. I am so proud to have a strong team here in supporting me to provide the best quality care we can with a fantastic program of activities and an outstanding environment. I am proud to say I have many years of experience covering both luxury private and NHS care homes and use my knowledge and understanding to welcome each resident, friend and family member. Having commissioned the home from the beginning, I am thrilled to still have many of the original team members here with me to support new staff in offering a consistent , friendly, high quality service to all. Please call in and see me where I will be delighted to give you a tour and answer any questions you may have. 

Mrs Sarah lewis

Deputy Manager

My name is Sarah, I have worked in care for well over 18 years now!
I have been working in a Residential Care Home for the last 10 years which involved me progressing into a Deputy Manager role. I then felt I needed to take on a new and exciting challenge so when the position for a new Deputy came up at Florence Court, I knew at this point I wanted to be apart of the team and take on this new exciting challenge.

My home life is just as busy with 5 dogs and 2 children but I love every minute of it and I am looking forward to my future with Barchester.

Rachel Matthews

Care Community Lead

Hello, my name is Rachel and I am the Care Community Lead at Florence Court. I have worked in care for over 25 years and really love meeting new residents and spending time getting to know each and every one of them. When I am not at work, I love the time with my family. 

Sasha Wills

Care Community Lead

Hello, my name is Sasha and I am a Senior Carer. I have worked at Florence Court for 8 months and have worked in care for over 8 years now. Time with our residents is my favourite thing at work and everyone has a different story. Away from work I enjoy driving and am proud to have recently passed my test.

Louise Stockton

Care Community Lead

Hi, my name is Louise and I have worked within the care section for the last 24years. My background is primarily within dementia care so I love working on our Memory Lane Community.  I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.

Jessica Duery

Senior Activities Co-Ordinator

I have been working in the Care Sector for 5 years and started out as a Domestic and Laundry Assistant. I decided that I wanted to progress my career in an Activities capacity so became an activities provider then progressed to an Activities Co-Ordinator which I did for 2 years prior to joining the team at Florence Court . I have a real passion for Activities and get a great deal of pleasure in enriching the residents life's through meaningful activities. I love getting to know the residents and spending time with them finding out what they love to do. Every day is very different and rewarding. 

Stephen Lewis

Head Chef

I have been a chef for over 35 years  I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.

I left college and went straight to London to work in a high end restaurant in Knightsbridge. From London, I worked abroad for a few years, including France, Italy, Switzerland and the Channel Islands.

I took the role with-in Florence court to give myself a better work life balance after working all my years to date

Brad Lewis

Head of Maintenance

Hi my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying. Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends.

Rebecca Derham

Head Housekeeper

My name is Rebecca, I have been working here at Florence Court since October. I have been a Head Housekeeper for 6 years now in other care homes and have worked in all sorts of environments. I enjoy my job as Head Housekeeper as I love to make a difference in peoples lives especially my residents. Florence Court is a beautiful home and I am very proud to be working here and for the Barchester Group. 

Lisa Quale

Administration Assistant

Hello, my name is Lisa Quale and I am the Administration Assistant here at Florence Court. I pride myself on delivering excellent customer care and really enjoy the warm and friendly atmosphere of our home. I have a background in care and love the family feeling that is part of our home. I am a mum to a beautiful daughter and enjoy reading, gaming and listening to music.

Mrs Deborah Osgood

Senior Carer

My name is Deborah, I've been working within the care sector for over 30 years and have developed a wealth of experience and knowledge. In previous roles, I have been a Deputy Manager and a Registered Manager. I've recently joined Florence Court as a Senior Carer and I am enjoying being part of such a wonderful team.

Debbie Reynolds James

Senior Care Assistant & Dementia Champion

Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.

Emma Perry

Hospitality Hostess

Hello, my name is Emma and I have worked at Florence Court since 2021. I love seeing our residents laugh and smile and our amazing food is a great way to make everyone happy. Away from work I really enjoy singing and dancing. In fact I do that with the residents too!

Claire Wearn

Care Assistant & Dementia Champion

My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents trust to break down their barriers to help them feel more safe and at home here at Florence Court.

Karen Davis

Care Assistant & Dementia Champion

My name is Karen and although I am fairly new to the care sector it is something I have always wanted to do. I enjoy the type of care that our Memory Lane residents require and am so proud to be their advocate.

Steph Hayes

Hospitality assistant

Hello , my name is Steph and I am a hospitality assistant. I work both in our kitchens and also with our residents and families. I love finding out just what our residents favourite foods are and making their mealtimes really personal to them. Away from work i enjoy the cinema and going bowling with friends and family.



Hi, I'm Heather and I love my time with residents , they always have so much to chat about and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and have a treatment, residents spend most of their time laughing! I am made to feel so welcome. In my free time , I love to dance and listen to music; I'm getting married in 2025 and I'm being given lots of advice from residents who got married before I was even born.