Reviews for Falmouth Court Care Home

Wow!

What an extremely impressive home. I had a tour recently with Hugh, the homes advisor. What a caring and enchanting tour. I was very worried about going to the home as have no experience of this. Hugh totally made us feel as ease and answered all our questions and concerns in great detail.

The home is beautiful. All the staff were happy and polite and the residents seemed very happy. We also had the chance to meet the homes
Manager, Haley, again what a lovely lady. She too made us feel very comfortable and we are now feeling confident about making this difficult decision.

I had a lovely visit to this care home where I was shown around by a nice team member called Hugh. When we arrived we were greeted with a small concert in the reception where the residents seemed to be having a lovely time! Great facilities and rooms - would be a lovely place for someone who needs additional support. The management team were also very friendly and warm - thanks again!

I had the pleasure of meeting Hugh Dickinson as part of my community engagement role and he was kind enough to give me a tour of the fabulous Falmouth Court Care Home and welcomed me back again for a MacMillan Coffee morning, just one of the amazing activities they run for their residents. All the staff were so welcoming, the rooms are fabulous and the care they have for their residents shows as you tour the home.

My daughter held a Christmas market here and all of the residents are so happy. The place is kept immaculate and the staff are so friendly and kind. This is a care home that I'd happily live in when I become older.

Thank you for the wonderful care you provided for our mother. After her operation, she was very much in need of respite care – and Falmouth Court Care Home was exactly what she was looking for.

She had the peace and the kindness to rest and recover. The care team looked after her very well and everyone was extremely attentive. The food was excellent. We also very much enjoyed the hospitality of the fine dining service.

Thank you also for the way in which you responded to our initial enquiry – and the promptness with which you handled all our questions and issued the contract. It was always incredibly helpful and prompt.

We will certainly use your services again in future if we need further respite care at any stage.

"I visited this care home while on holiday, as my aunty is staying there , and I was genuinely impressed. The moment I walked in, it felt more like a hotel than a care home - everything was spotlessly clean, beautifully decorated, and had a really warm, welcoming atmosphere. The staff were incredibly attentive and friendly. I even had the pleasure of meeting the manager, who made us feel so welcome and kindly offered us hot drinks and delicious cakes. On the way to see my aunty, we passed through a lounge where a singer was performing - the residents were dancing and clearly having a great time. It was so lovely to see! We later sat in the garden to enjoy our coffee, and it was absolutely beautiful - peaceful, well-maintained. My aunty couldn't stop talking about how happy she is there and how well she's looked after. Overall, I left with such peace of mind .This place really goes above and beyond. Well done and thank you"

Zoltan S
carehome.co.uk rating: 5.00 out of 5

"Falmouth Court home is a first class establishment looking after those that require help in their later years. The staff are caring and yet very professional in carrying out their duties. I cannot fault the home and I'm pleased my Mother has a placement there, being safe , looked after, and cared for. The staff management, team are also very professional and have a total understanding of their roll, helping and managing both family members of patients and staff looking after the patients. Well done to all of you. And thanks for looking after me Mum."

Simon M
carehome.co.uk rating: 5.00 out of 5

"The Falmouth Court team were helpful, friendly and absolutely went above and beyond to ensure that my Step-mother's respite care was a positive experience for everyone. All the team were courteous and understanding to our concerns as a family and made sure that regular feedback was given as and when we needed it."

Samantha A
carehome.co.uk rating: 5.00 out of 5

"Thank you for the wonderful care you provided for our mother. After her operation, she was very much in need of respite care - and Falmouth Court Care Home was exactly what she was looking for. She had the peace and the kindness to rest and recover. The care team looked after her very well and everyone was extremely attentive. The food was excellent. We also very much enjoyed the hospitality of the fine dining service. Thank you also for the way in which you responded to our initial enquiry - and the promptness with which you handled all our questions and issued the contract. It was always incredibly helpful and prompt. We will certainly use your services again in future if we need further respite care at any stage."

Diane M
carehome.co.uk rating: 4.58 out of 5

"Falmouth Court is a welcoming friendly elegant place for my mother to return too . The care staff and team are so supportive and genuinely caring, this is mums 3rd visit for respite. She's considering in the future this may become her home . The separate floor dinning rooms so many choices of delicious food, and spacious so clean rooms makes it feel as if it's more like a luxury hotel. The staff support 24 hours if needed is a huge relief to my role as a daughter relax and know she in such safe hands . I would thoroughly recommend this care home in my opinion having personally visited so many, this home stands out as the best one in Cornwall"

Linda B
carehome.co.uk rating: 4.92 out of 5

"My aunt has been resident at Falmouth Court for the past 18 months. She is very happy there. The activities programme is superb and keeps my aunt very busy, stimulated and interested. She absolutely loves the food but most of all she loves all the carers who treat her with care, compassion and respect. As a family member if I ever have any concerns I can talk to any member of staff who are always interested and helpful. The management team of Haley and Catalin are also excellent together with Deborah in the office who is always happy to help and advise. I would not hesitate to recommend Falmouth Court."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"Our Mother has been a resident of Falmouth Court since April and we have been delighted with the facilities but more importantly, the level of care she has received from the staff, which is of the highest quality."

K W
carehome.co.uk rating: 4.91 out of 5

"I have been a permanent resident in this home for over one year and am very happy with the care that I receive. I don't think I would find anywhere better. I would recommend to anyone thinking of making Barchester Falmouth Court Care Home their home that they spend a couple of weeks in respite care first so that they know what to expect. Unfortunately, the advertising gives a somewhat exaggerated impression of the home which can lead to newcomers feeling unnecessarily disappointed and frustrated."

Y K
carehome.co.uk rating: 4.67 out of 5

"I enjoyed my respite, two-week stay at Barchester Falmouth Court Care Home very much. It is a beautiful home, clean and tastefully decorated with lovely garden. The staff were all wonderful, caring, efficient and kind. They create a very happy atmosphere. I hope to return."

Susan W
carehome.co.uk rating: 5.00 out of 5

"This has been a good, positive experience. Food excellent but to eat my last meal of the day at 5pm is difficult. The activities were interesting and varied and well taken up. The worst thing were your pillows. There were three provided, the size of sofa cushions! If everyone used those the NHS would have unlimited neck problems. I asked for alternatives, none were available. The staff were polite and willing."

Sandra B
carehome.co.uk rating: 4.75 out of 5

"This is a well-designed, relatively new care home with lovely, modern décor and which seems to successfully meet the broad requirements of the elderly cohort. It was unfortunate that after two face-to-face meetings with the management team, the requirement for a double bed couldn't be achieved and as this wasn't made apparent until arrival, there was no real option other than to proceed. Nevertheless, the front of house and care staff did all they could to meet Mum's other requirements, including a trip out to her favourite hotel for cream teas. Our mum certainly enjoyed herself and the staff went out of their way to ensure she felt welcome and to smoothly integrate her for the two weeks of respite care. There was a good range of activities that are focused on the broad range of clients and as the residents were consistently very friendly and content, this was definitely a good sign of an outwardly well-run and happy care home."

Ian P
carehome.co.uk rating: 4.67 out of 5

"My respite stay was all that I had hoped it would be - comfortable, efficient with good staff and food. The programme of activities was excellent."

J B
carehome.co.uk rating: 4.33 out of 5

"I visit Falmouth Court Care Home on a regular basis it’s always very clean and beautifully kept. The home services advisor is always very welcoming when he’s there and are other members of the team. Each room is very well-furnished."

S C
carehome.co.uk rating: 5.00 out of 5

"We arranged for respite care for my father-in-law from 20/12/2023 to 12/01/2024. He decided he would like to extend his stay and become permanent. The management and staff have been fantastic with him, his mobility has increased, his appetite and also his nutrition and hydration and his interaction with people."

S E
carehome.co.uk rating: 5.00 out of 5

"My mother's experience at Barchester Falmouth Court Care Home was brilliant. The staff provided warm, genuine care. Nothing was too much trouble. Their personalities and level of care lifted my mum's spirits and fully supported any needs she had. The food was excellent, elegant dining room. Wine always offered. The home felt like a lovely hotel rather than a nursing home. Reflected by happy residents, great atmosphere. Activities on a daily basis. As a relative, I could visit anytime, sometimes eat with Mum, made it feel as if it was her home. Lovely, spacious, clean room. She was there for respite care but would certainly not hesitate to return, maybe permanently."

Linda B
carehome.co.uk rating: 5.00 out of 5

"Had a lovely festive visit and the home was beautiful. Lots of festive activities taking place too. The staff were very friendly and welcoming. We are happy to see everyone is comfortable and well looked after."

Kelly H
carehome.co.uk rating: 5.00 out of 5

"Mum had recently had a hospital stay and I had come over from Spain for 2 weeks to look after her. However, I needed to return for 2 weeks for work. She needed a placement with 24-hour care and support and Falmouth Court was suggested to me as a respite option. From the initial telephone conversation, the show around and the home visit I knew Falmouth Court would be able to offer her and me the exact respite service we required. The home is stunning. Beautifully stylish with large, warm and comfortable rooms. The communal areas were calm, with appropriate music just audible in the background. The managers and staff were polite, kind, caring, efficient and knowledgeable. Mum loved the food which was plentiful and varied and catered for all tastes and dietary needs. She particularly loved the cakes. I am now considering moving back to the U.K. for the longer term to look after Mum and hope she can stay again for a further respite stay to allow me to put this into motion."

S L
carehome.co.uk rating: 4.83 out of 5

"Falmouth Court is a wonderful care facility with excellent, friendly staff. It is fresh, light and well-placed in Falmouth. Mum is delighted to be here and loves all the activities that are available."

John B
carehome.co.uk rating: 5.00 out of 5

"The Falmouth Court team have been outstanding and a huge relief to my mum and her family during the potential stressful transition from independent living in Edinburgh. My mum repeatedly points out how friendly, caring, engaged and fun the carers, cleaners and managerial staff all are without exception. Attempts to personalise connection have been terrific with huge moves to reach out to my mother's (and others') interests in art, but also the willingness of French carers to enable her to practice the language she loves. The medical team response and ability to connect with the full spectrum of external agencies has been impressive. Constant review and adaption to evolving needs are very much appreciated by our family. Thanks so much."

R T
carehome.co.uk rating: 5.00 out of 5

"I visited Barchester Falmouth Court Care Home last week, I am a retired man of eighty years and never been to a care home before. My aunt is a resident and she asked me to visit as she was very happy there. I am very pleased to say that I was so impressed not only with the beautiful home but also the facilities and the staff and management that I met. I honestly thought that I was in a five-star hotel as all the rooms and recreation rooms and the gardens that I saw are simply stunning. In the reception area, they provided a very nice arts and crafts recreation and there were eight residents enjoying the recreation and laughing and talking amongst themselves. All the staff and management I met were very welcoming and really convinced me that I was not alone in thinking that care homes are certainly not of the impression that I had before coming here, I am now considering that in the future I would seriously think of moving into this type of care home. Well done to all the staff and management."

Tony S
carehome.co.uk rating: 5.00 out of 5

"Such a beautifully presented home. Fantastic welcome and initial interview by all staff I met. Everyone was polite and agreeable. The presentation of this new building is five stars and cleanliness likewise. Thank you to everyone involved from management to cleaners. The staff could not be more helpful and cheerful. More staff is required to make it perfect."

R S
carehome.co.uk rating: 5.00 out of 5

"Falmouth Court is a beautiful care home with excellent facilities. Its manager has very high standards and a clear vision for this new home. The staff are very kind and caring and my husband received a very warm welcome. The en-suite bedrooms are very well-appointed, likewise the dining room and adjoining lounge and other seating areas. The dedicated Activities Room in the dementia unit is extremely well thought out and the two members of staff who organise the activities are excellent. The corridors are wide and well lit with pleasing pictures and furnishings appropriate to the unit. Overall there is a very friendly atmosphere and all the staff are always keen to help in whatever way is necessary and very easy to communicate with. I would be happy to recommend Falmouth Court and wish it every success."

H C
carehome.co.uk rating: 4.00 out of 5

"Falmouth Court is a wonderful brand new bespoke built care home. The facilities are outstanding and the staff are friendly, attentive and professional. Not only it is a modern care home but it also clearly has forward-thinking vision. A huge step forward from the traditional perception of a care centre. All areas are very accessible. The rooms are well furnished and the dining rooms and the communal areas definitely give off that restaurant/hotel feel. Overall, I would thoroughly recommend Falmouth Court Care Home."

P R
carehome.co.uk rating: 4.92 out of 5

"In February I went to have a look round, I was so impressed with the facilities and all the staff that I met were very friendly. The fact you can pre-book respite care was the decider for me, I could plan a trip knowing my husband who has Vascular Dementia and other health issues was going to be safe and well looked after. The en-suite room was spacious and bright, the food was varied and delicious and the staff were very caring. He joined in the activities and he regards it as a holiday. I have no hesitation in recommending this care home and will be rebooking in the future."

Dawn A
carehome.co.uk rating: 4.92 out of 5

"I am a full-time carer for my mother, who has dementia. I was concerned about booking her in for a 2-week period of respite care, as I thought she might be very confused and upset, but my fears were unfounded. This is a brand new, purpose-built care home, and the standard of decor and furnishings is that of a quality hotel. Prior to going into the home, I was asked very detailed questions about her preferences, routines etc, even down to how many pillows she likes, so I felt that they were keen to provide an individually tailored care plan that fitted into her routine, rather than the other way around. When I came to collect my mother after 2-weeks, she was almost sad to leave. She has told me that she had a "wonderful holiday", all the food was lovely, there were lots to do, and all the staff were kind and helpful people. I highly recommend this home and have already booked her next stay."

Denise C
carehome.co.uk rating: 5.00 out of 5

"My mother had 2 weeks respite care and had a great time. She was quite happy there and enjoyed the excursions and activities. The staff were very friendly and kept me informed of how she was doing as this was the first time she had been anywhere for respite. She says the food was excellent and that is praise indeed."

K A
carehome.co.uk rating: 5.00 out of 5

"I visit my mother in Falmouth Court regularly, and it's always a pleasure. The staff are all helpful and friendly, and I always leave with a smile on my face. The rooms are lovely, and there's a great outside space. The food is very good and always a good choice is offered, with wine! I also enjoy chatting to the other residents now that Covid restrictions have been lifted - thank goodness!"

Lynne R
carehome.co.uk rating: 4.91 out of 5

"Mum came in for respite care and we have been really pleased with how welcoming everybody has been. Mum has joined in far more than we were expecting and the staff have been really supportive both with mum and ourselves over meeting mum's needs both during respite and for the future."

J S
carehome.co.uk rating: 5.00 out of 5

"The manager and her team were extremely helpful in making it possible for my mother-in-law to be cared for at short notice. We were particularly pleased with the way they got her involved in activities which she has enjoyed in the past. The standard of accommodation is very high and the staff very caring."

J M
carehome.co.uk rating: 4.92 out of 5

"Mum has had two weeks of respite care with you. Her care has been excellent, her room is beautiful, as are the facilities. She has eaten really well. Mum has joined in with the activities and really enjoyed herself. It was lovely to see her looking so happy. The staff are fantastic, and nothing is too much trouble."

S M
carehome.co.uk rating: 5.00 out of 5

"Very professional and friendly staff. Mums' needs are well looked after in every respect. The home a new building ensured an extremely comfortable stay. Wonderful food, mental stimulation very high. We have no hesitation in placing mum in long-term care if the need arises."

C D
carehome.co.uk rating: 5.00 out of 5

"Having had a couple of very positive experiences of respite care (his first) at Falmouth Court earlier in the year, my father made the decision to move there permanently a couple of months ago. This has been a great success and a huge relief to us, knowing he is cared for so well 24/7. Not being the most sociable of people, he is very happy to have a lovely en suite room as his own space, but does enjoy those activities which interest him, particularly the outings and the food is just to his liking, especially the cooked breakfasts! Every member of staff is helpful and welcoming. An added bonus is it being nearby, so we can visit regularly and the parking and access are very simple. Well done and thank you Falmouth Court."

Clare M
carehome.co.uk rating: 4.92 out of 5

"From not wanting to go into the home in the first place, I was surprised at how friendly and caring everyone was and would be delighted to go for respite care again. I particularly liked the buddy system and we became good friends. The activities were varied and interesting and helped to pass the time in a fun way."

Barbara L
carehome.co.uk rating: 4.92 out of 5

"Dad had two weeks of respite, his first experience with this. We had a very warm welcome. Dad was shown around the home and given lots of reassurance that staff would make sure he didn't get lost. We were given time to settle dad in and unpack his bag etc. Dad was happy for us to leave him, and we were kept updated on changes that were made during his stay. On returning to pick Dad up, he looked fit, well and happy. He had enjoyed his two-week holiday and told us that everyone was very caring and helpful. He hadn't realised he had been there for two weeks."

Sue P
carehome.co.uk rating: 5.00 out of 5

"From the minute I saw this place I felt that homely feeling and a lovely atmosphere. Everyone was absolutely amazing from the initial meetings with the Home Service Manager to the meetings with the lovely Home Manager. I’ve been to visit several times since to see my lovely person whom I cared for, for nearly two years and all staff are willing to please and their main priority is the care of this person. Nothing is too much trouble. The receptionist has always got a warm welcome for anyone and is very accommodating. I would have no misgivings of recommending this beautiful and friendly home to anyone."

Jackie W
carehome.co.uk rating: 4.92 out of 5

"The perfect place to recover after a hospital stay. I was there for two weeks and emerged a different man, having made a brilliant recovery due to the diligence of the staff. I cannot praise them enough and that applies to all of them. The room was very comfortable and I was free to make a cup of tea whenever I liked, although the staff were always offering to do this but I preferred to do it myself. Would thoroughly recommend Falmouth Court."

Allan H
carehome.co.uk rating: 4.92 out of 5

"My dad went to Falmouth Court at the end of December for a 2-week respite stay. He had a wonderful time. Every single member of staff was welcoming, happy and positive and made every effort, every day, to make his stay a good one. The environment is fantastic, and the food offered is great. Each time we visited he was happy, relaxed, and had plenty to talk about. His stay was a very good experience, and was respite in every sense of the word, both physically and mentally - he had none of the daily worries/stresses that he has at home. He is already booked in for another stay in the summer when he is looking forward to getting involved in trips out and more activities. He enjoyed the daily exercises with a certain member of staff, who worked hard to keep the residents entertained. The timing of Dad's visit weather-wise, and seasonal staffing meant, I think, that trips out were difficult while he was there. Many thanks to all the staff and management team for giving him such a great time."

S W
carehome.co.uk rating: 4.92 out of 5

"The care Mum has received has been exceptional at all levels. I am so happy she is here and being looked after so well."

Susan N
carehome.co.uk rating: 5.00 out of 5

"From start to finish our experience with Falmouth Court was nothing less than exceptional, all the staff were completely focused on providing the best care and the best experience for my mother-in-law. Attention to detail and a real genuine passion for getting it just right for her was such a comfort to us as this was the first time we had left her in a home so that we could have a much-needed break. The management team were so patient with us and helped us through all the paperwork required and was always on hand to answer any questions we had with enthusiasm and a real desire to put our minds at rest. I cannot praise Falmouth Court enough for making our experience as stress-free as possible and would not hesitate to recommend them to anyone searching for the best care possible for their loved one. Thank you, Falmouth Court with all our love and best wishes."

Caroline C
carehome.co.uk rating: 5.00 out of 5

"My husband and I have just spent 2 weeks of respite at Falmouth Court Care Home. My husband has Alzheimer's and as one of his carers, I needed complete rest. We had a marvellous welcome to the beautiful care home. Every member of staff was happy to do anything we needed. The caring staff were wonderful. I feel more care staff are needed. They had to work so hard. The food was 5*. Thank you all for making our stay a very happy one. We are looking forward to our next visit!"

R B
carehome.co.uk rating: 5.00 out of 5

"Absolutely delighted to have this care home on our doorstep! My mum stayed for 2 weeks respite and has made lots of new friends. She is vegan and the chefs worked very hard to cater to her needs. Every staff member offers something really special and the atmosphere is lovely and warm, quite an achievement for such a new home. Would not hesitate to recommend it and will certainly be using it again. Lovely for both Mum and me to know that Falmouth Court is there for us."

Tam C
carehome.co.uk rating: 4.83 out of 5

"My aunt was so well cared for at Falmouth Court during a stay of one month for respite. She thoroughly enjoyed her stay. She thought the food was excellent and was so impressed with all the arranged activities, the afternoon quiz and gardening were her favourites! She said everyone is professional, friendly and helpful. She returned home feeling so much better. As her niece my dealings with the staff and management were excellent. Well done Falmouth Court!"

Sarah B
carehome.co.uk rating: 5.00 out of 5