What our families say: Fairview House Care Home

"Caring staff, pleasant surroundings. Kept up to date regarding care, changes and medications. My uncle seems happy within himself, he feels safe. The activities staff are brilliant and my uncle has become quite attached to a couple of them. All in all we as a family are pleased with his ongoing care."

Fiona Pcarehome.co.uk rating: 3.92 out of 5

"Both of my parents who are in their nineties have been residents at Fairview for over a year now. I have always found staff to be most helpful, but particularly throughout 2020 and into 2021, when we have all faced major challenges to our lives due to the C19 pandemic. I cannot thank all staff enough - leaders, administrators, nurses, carers, activities staff, as well as those behind the scenes cooking, laundering, and cleaning etc. I can only imagine how difficult it has been caring for all residents amidst some of the anxieties and sorrows, as well as the pressures of maintaining government instructions. Each member of staff with whom I have communicated has been so helpful when I have needed them. Those visits which were allowed outside, and latterly inside, were appreciated by us as a family, and the video calls by activities staff have been delightful. This is a nursing home which seems to do all it can to support families and I would recommend it."

Phyllis Rcarehome.co.uk rating: 4.25 out of 5

"Not only in my capacity as a Son but also as a Registered Nurse I cannot praise all the staff enough for what they have done for my Mother. Staff at all levels from the reception staff, admin staff, healthcare assistants, nurses, the events team, chefs and handyman have all demonstrated professional and sincere care. I personally believe this stems from the excellent management structure implemented by the management team at Fairview House. I would not even consider having my mother cared for at any other care home than Fairview House. The staff in all positions are always polite, cheerful and gone out of their way to go that extra mile to ensure my Mother's transition is as comfortable and pleasing to her as possible, especially in these testing times. It's a great weight off my shoulders knowing she is getting the best care available especially as I work away frequently."

Gary Hcarehome.co.uk rating: 4.5 out of 5

"I am very happy with Mum's care. She is always kept clean and well presented, sometimes a challenge as she is not always co-operative. The staff in memory lane and throughout are lovely, smiling and cheerful. Mum has dementia but seems happy and settled owing to the work put in by carers and activities teams. Very satisfied by COVID precautions and how visits have been handled."

Eleanor Mcarehome.co.uk rating: 4.67 out of 5

"We are totally satisfied and happy with our aunt's care. She has been in Farview for three years now and is very settled. Due to her condition, she can be critical and aggressive, but on the other hand, she can be appreciative and good fun. We always find the staff welcoming and pleasant."

A Acarehome.co.uk rating: 4.17 out of 5

"Since Mum went into the home 4 years ago I have nothing but praise for every member of staff. Everyone has been brilliant. Also, all staff keeps you updated with phone calls or meetings. Now we are getting to see our loved one they have been brilliant. Everything is spotless. They all work hard to make sure you're safe visiting. Very happy I chose this home."

Margaret Mcarehome.co.uk rating: 5 out of 5

"More activities and stimulation would be welcomed. Hopefully when the virus is over the bus will be put into use and residents can enjoy the outdoors. Staff have coped well during a difficult time."

F Bcarehome.co.uk rating: 3.58 out of 5

"Friendly approachable carers, management, all staff. My father's room is very spacious and airy, could not fault the upkeep of the room. He is very happy in the home and loves all his regular carers and nurses. Recently have got to know the activities team who have "bent over backwards" to make the garden visits a hassle-free and enjoyable time. Very well organised. Nothing but praises to your team and management."

H Tcarehome.co.uk rating: 4.33 out of 5

"My wife has been a resident in Memory Lane for two-and-a-half years. The rooms are well maintained and the care staff are very friendly and supportive of the residents and relatives. Every effort is made to keep the family informed of any changes in the residents’ health conditions."

Keith Scarehome.co.uk rating: 4.08 out of 5

"My mum has been in Fairveiw House for over three years and I can honestly say that she is treated very well, with the COVID 19 which has given everyone new strengths. I would like to say a really big thank you to all staff cleaning, catering, carers, nurses, admin and anyone we have forgotten. The fulltime activity has been fabulous FaceTime and visits so well organised she is a treasure and to the staff for all the phone calls keeping us up to date keep up the good work."

Marian Mcarehome.co.uk rating: 4.08 out of 5

"We cannot thank Fairview House enough for all they did for my mum for the last two years of her life. We felt the nurses, carers and staff became her sons and daughters as I know she felt loved by them all. It was so hard for us not to get in to see her due to COVID in the months before she passed, but every day we knew she was safe, warm, and in the loving care of Fairview. Each and every member of staff went over and above their duties every step of the way. The cards we received from my mum, with the help provided by the staff during the COVID lockdown, will be cherished forever. The kindness and friendship shown to myself and my family was fantastic too, and they all became an extended family. When we are COVID-free, I will be going in for a coffee to again meet up with the staff. The entertainment and offerings provided put a constant smile on my mum’s face, and mine too. Can, and will, highly recommend."

Carole Ccarehome.co.uk rating: 5 out of 5

"The staff at Fairview Nursing Home are simply marvellous. My uncle is a resident, and the care he receives is second to none. During this difficult time especially, the staff have kept in regular contact, keeping myself, and the family informed regarding his health and well-being. They sent letters every couple of weeks, to keep us updated on Covid and the steps they had, and are taking to protect all residents, staff and visitors. This has been extremely reassuring during these stressful times. The staff even arranged video calls, so I could see my uncle, and he could see me, which was so thoughtful and kind. The staff always find the time to talk to relatives regarding their kin, despite having very busy schedules, for which I’m extremely grateful. Thank you to all staff at Fairview - you are outstanding, and a credit to the group."

Sheila Rcarehome.co.uk rating: 5 out of 5

"Sadly my grandfather spent his last 5 days of his life here. However, the staff on the day of his death and the days prior were outstanding. On the day of my grandfather's death, the nursing staff were excellent and kept him comfortable and made sure the members of my family were taken care of. We were given refreshments and even lunch. The staff, including the manager, came into visit us and made sure we were all ok. Most importantly the staff treated my grandfather with dignity, even up to his last 30 minutes - by applying cream to his skin, re-positioning him in his bed and making him comfortable, it made his passing that bit easier for all of my family. I cannot comment on the care outwith what I saw, but going in and out of the building for a few days, I saw plenty of smiling faces from the residents and staff. Thank you to all the staff."

Paul Ccarehome.co.uk rating: 3.75 out of 5

"I was fortunate to have my Aunt spend her last five months at Fairview House Care Home where she experienced loving care and attention from all of the staff and management, and her stay switched from a lonely existence to one of constant companionship that she developed with both staff and management. I found the staff competent, pleasant and cheery in nature and very attentive both day and night, and very importantly the food was excellent and I was able to judge this personally as visitors were generously given meals and snacks if they were present at the appropriate meal times. In summing up I would thoroughly recommend Fairview House Care Home to anyone who wishes their loved ones to be safe, happy and very well looked after and to participate in the many activities that are organised by the home for residents."

George Gcarehome.co.uk rating: 4.83 out of 5

"My father received excellent care during this time at Fairview and particularly during his final days."

H Gcarehome.co.uk rating: 4.17 out of 5

"I have to bring to your attention the care given by one of the male care staff at Barchester Fairview House Aberdeen. He is such a very caring, compassionate carer who has made it clear that he cares for all the residents in Memory Lane and treats them all with respect. He has the most gentle nature which seems to be quite soothing. So I shall also make a report to the home with the same information but I know that not all information suggested is acknowledged, not passed on to the appropriate staff but felt I had to inform of this very lovely person."

J Fcarehome.co.uk rating: 2.92 out of 5

"My sister has health issues that make her reliant on the staff for her every-day-care. It is important to us as a family that her medical needs are met. I am extremely impressed with how the staff are with her, she is always saying how beautiful and kind they are and so attentive to her needs. The food she says is very good. There were some issues with her oxygen that the nursing staff went out of their way to rectify with external sources. I personally have felt very welcome on my frequent visits and all the management are very open and available to talk to. The manager has been extremely helpful and made me feel comfortable to come forward if I have any concerns of any kind. The suggestions I would make is to have some air fresheners, as I’m aware it can be very difficult to keep on top of odours with so many elderly people. Also, the garden area could be really nice for the non-smoking residents if it was made more accessible from the dining room."

Sandra Gcarehome.co.uk rating: 4 out of 5

"The level of attention and care Dad received while living at Fairview was second to none. The staff were friendly, approachable and nothing was ever a problem. In my opinion, they treated Dad like he was one of their own family, the level of dignity and respect was just amazing. I remember the first day Dad arrived and how friendly the staff were making him feel really welcome. It always stuck in my mind how they all knew his name and he was barely through the door again reflecting how good the staff were. Dad was always clean, shaved and smartly dressed and the rooms were always cleaned to a high standard. Thank you all for looking after Dad, I will always appreciate it."

Susan Gcarehome.co.uk rating: 4.5 out of 5

"I was unable to continue to live independently at home. I needed 24 hours support to enable me to leave hospital. I have a good relationship with the nurses and carers who look after me, I enjoy the interactions and discussions we have. I cannot praise Fairview enough."

Stephen Mcarehome.co.uk rating: 4.42 out of 5

"I am an 82-year-old male, having had a double above knee amputation. My personal, physical problems are self-evident but all very satisfactorily dealt with by excellent staff, all of whom have a natural 'bedside manner'. Fairview is now my home and I could not wish for better."

James Dcarehome.co.uk rating: 4.17 out of 5

"In the last 12 months, the care within Fairview has improved even more than previous years (if that was possible). This is due to an extremely low turnover of staff and management and a noticeable higher degree of training and implementation of memory lane improvement which has been done to a very high standard. Well done to all the staff for the last 12 months."

Raymond Bcarehome.co.uk rating: 5 out of 5

"The quality of care was excellent. The staff were very professional, accommodating and looked after us all at a very sensitive time. I got to know many of them well. They made us feel very welcome. I will never forget the kindness they showed to me and my mum during her final days. The home is in a nice location. I would recommend it. Thank you."

Briony Mcarehome.co.uk rating: 4.17 out of 5

"My mother was provided with excellent care. The staff and management were of the highest quality of professionalism and efficiency. My mother loved them all."

Alice Lcarehome.co.uk rating: 4.42 out of 5

"Very much a home away from home from the Management down. You have an impression of a happy ship which allows the staff and residents to relate to one another and feel secure in the knowledge that your relative is being looked after to the staff's maximum ability. The management's policy of involving the relatives at each step of the resident's well-being makes for a very supportive regime and it's very much appreciated."

Raymond Bcarehome.co.uk rating: 5 out of 5

"Superb care and very attentive staff."

Richard Tcarehome.co.uk rating: 4.42 out of 5

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