Reviews for Elm Bank Care Home

Had a great afternoon Easter egg hunting around the home and grounds. Very friendly people and a choccy egg for a happy son

Elgar Court is a wonderful care home with a fantastic team. The moment you walk in, you're greeted with warm smiles that make you feel right at home.
Huge shoutout to the team you're doing an amazing job, keep it up.

We attended an Easter bunny hunt today, our two daughters had a great time, the staff were lovely and accommodating. Thank you for having us!

we run Care2Recruit recruitment agency in Worcester and work with many elderly homes across the county. we have always found Elgar court, Barchester to be kind, friendly and very responsive.

5 star service!

"The welcome we recieved was amazing from everyone we have met and had dealings with. My dad loves it so far and is getting involved. We cannot thank you enough."

S H
carehome.co.uk rating: 5.00 out of 5

"Welcoming, helped mum to settle in, excellent facilities."

Mike F
carehome.co.uk rating: 4.75 out of 5

"On admission two staff offered to care for my mothers every need. Despite being informed by me 24 hours earlier of her departure no one knew of her leaving and nothing was prepared. The personal care was not there because her cardigan buttons were uncoordinated. There was no one to tell me how she has been and what had she done rather than she had been no trouble! I emptied her drawers and packed her suitcase but there was no washing for the week."

Rhonie L
carehome.co.uk rating: 3.08 out of 5

"There simply isn't enough stars to give this place and the amazing staff. From the minute my mother-in-law arrived the care and support had been beyond what we ever expected, but they also gave us invaluable support during the difficult time. They took time to understand my mother in laws needs and personality and gave her the space and care she needed. They encouraged her but never forced her to join in with activities. She is now a very happy lady who loves who new home. One staff member in particular is always on hand with her lovely buddy, friendly personality to give us updates and advice. Thank you all."

J S
carehome.co.uk rating: 5.00 out of 5

"Staff extremely helpful and welcoming."

K B
carehome.co.uk rating: 4.42 out of 5

"After a nasty fall at home, a spell in hospital and an unfortunate experience of NHS 'step down' care, we found Elm Bank for our father. From the outset everyone has been so professional and caring, moving dad at great speed to the comfort of his new surroundings. As we negotiate his new needs out and about we keep meeting so many people with lovely experiences of Elm Bank to share... We are confident that we have chosen the right place for Dad and that his journey will proceed as successfully as it has begun."

Christine L
carehome.co.uk rating: 5.00 out of 5

"Had an excellent experience when visiting one of your residents. He is always highly complimentary about Elm Bank and says the staff are "marvellous" I was very encouraged to see him so well looked after & look forward to my next visit. Always appreciate the welcoming atmosphere in the reception area."

James H
carehome.co.uk rating: 4.91 out of 5

"Friendly, helpful staff helped my father in law to settle in. Facilities modern but very comfortable for residents and visitors. Good staff to resident ratio. Good feedback from local people on this care home. Reassures us to choose it."

M L
carehome.co.uk rating: 5.00 out of 5

"Having tried other homes. I chose Elm Bank."

J M
carehome.co.uk rating: 4.58 out of 5

"I visit my friend on a regular basis. The staff are very helpful and friendly."

Christine S
carehome.co.uk rating: 4.70 out of 5

"I never thought we'd find a home good enough to look after my grandma. She means the world to us, so as you can imagine, no one could care for her as well as we'd like. Well, I stand corrected. My grandma has been given a new lease of life. I cannot thank the manager enough for supporting and enabling such a rapid move into Barchester Elm Bank Care Home. She immediately put us at ease. One staff member in particular greeted us on arrival with a warm and friendly welcome, displaying a personable, professional introduction to the home. My grandma is now engaging in social activities and has a good friend among the residents. I love the banter I hear between the team and my grandma. It's exactly what she needed. The family are all made to feel welcome when we visit and the kids love the hot chocolate when they visit grandma. Thank you to all the team, I'm sorry I can't list you all, but all contributions to her care mean everything to us."

P W
carehome.co.uk rating: 4.42 out of 5

"We were very happy with our experience of Barchester Elm Bank Care Home. My mother moved into Elm Bank eight weeks prior to her death in August 2023. The staff were very supportive of us, keeping us informed and were welcoming, taking the time to talk with us. They took excellent care of her, taking time to find out her food preferences and hobbies. They encouraged her to participate and hobbies. They encouraged her to participate in planned activities as much as possible. Thank you."

A N
carehome.co.uk rating: 4.92 out of 5

"Having had serious concerns about our mother's care and treatment, and having experienced extremely poor management at her previous local nursing home, my brother and I are delighted to say that her move to Elm Bank has been life-changing for all of us. The flexibility and imagination required to safely accommodate residents and their relatives during the constraints of the pandemic have been amply demonstrated by the Elm Bank management and carers. The care and attention Mum is now receiving has brought about a significant and visible improvement in both her emotional well-being and physical health. We recently celebrated Mum's 95th birthday, and the carers and catering staff created a wonderful party atmosphere for this celebration. We find everyone approachable and accommodating at Elm Bank, and it is lovely to see that there is a clear affection for Mum amongst many of the staff. We would, therefore, recommend Elm Bank as a care home."

Chris K
carehome.co.uk rating: 4.70 out of 5

"The team at Barchester Elm Bank Care Home have looked after my mum for six years. She is 100 years old and has dementia. My father who was 102 years old yesterday moved to the care home in 2023. The care they both receive is excellent, both are happy and content which isn't exactly what a son needs for peace of mind."

Peter C
carehome.co.uk rating: 4.67 out of 5

"From the initial enquiry, the staff were friendly and welcoming. My mother-in-law thoroughly enjoyed her stay of two weeks. Her well-being improved, as did her appetite. Would definitely recommend."

B B
carehome.co.uk rating: 4.25 out of 5

"My auntie required respite care. The staff were all lovely. They treated my aunt with dignity, respect and were professional. My aunt required pureed food and the kitchen staff delivered her food as requested. I wish to thank the kitchen staff for their excellence. Sadly my auntie died after being in Elm Banks's care for 5 days. The staff at the time were professional and compassionate. Thoroughly recommend Elm Banks care delivery and all of the staff."

Fiona L
carehome.co.uk rating: 5.00 out of 5

"Dad has been on Blossom Trail for five years plus. He is happy here and well looked after by all staff. He enjoys singing and reading/being read to. I feel confident that all his needs are met by the team, keep up the good work."

Joanna W
carehome.co.uk rating: 4.92 out of 5

"My mother has been here for four to five years. I live in South Africa so can only visit occasionally, especially since Covid. We have been comforted by the fact that Mum has been cared for so exceptionally well. She has dementia but seems very happy and well. My father has now also entered the home at the age of 101 and is also happy here. Mum is 100 years old on the 18th of April and the home has been amazing in celebrating this wonderful event with the family. As they did with Dad's 100th birthday. We have nothing but praise for all the staff. A big thank you!"

Sheila D
carehome.co.uk rating: 5.00 out of 5

"The staff are very good and the food is excellent. A warm welcome from the receptionist every time. 2nd floor, bloom trail team leader is caring."

Vera F
carehome.co.uk rating: 4.58 out of 5

"Thank you so much for the care, compassion and empathy you gave my relative up until the end of his life. He loved the home and the staff. You were also very supportive of my mum. You went above and beyond your duties. For their 25th wedding anniversary in November, you provided a private area for them to have a meal together with candles on the table and making them a cake. Christmas Day arrangements were made so mum was able to have Christmas dinner with my relative. My mum and I cannot thank you enough."

Donna M
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay and will be staying again."

I M
carehome.co.uk rating: 5.00 out of 5

"This is a lovely home, with good food and the most wonderful carers. I would not hesitate to bring my mother back to stay."

D C
carehome.co.uk rating: 5.00 out of 5

"I was very satisfied with all the care my husband received, all the help was first-class."

Joan B
carehome.co.uk rating: 5.00 out of 5

"The care home felt high quality as it consistently reaches the goals a care home is required to meet. Staff were hardworking and compassionate. Facilities were at a high standard, and the scenery had a nature-themed feel. The activities were good, and I saw several people in the rooms where the activities were held. I would recommend this place as it achieves the criteria that a care home should and goes beyond."

Alex D
carehome.co.uk rating: 4.33 out of 5

"Floor 2 staff are always very helpful and keep me informed of Mum's health. I have no issues with the home and would recommend it to others."

Albis D
carehome.co.uk rating: 4.17 out of 5

"Enjoyed my stay, very comfortable in every way. Staff are always nearby in case they are needed. Highly recommend."

A C
carehome.co.uk rating: 5.00 out of 5

"Very pleased with everything."

Elizabeth G
carehome.co.uk rating: 5.00 out of 5

"I had little idea what to expect and have been genuinely astounded by all aspects of the operation of this facility. At the end of the day everything turns on members of staff and yours have been exemplary to a result, and I would hope that you recognise how good your team at Elm Bank is and look after them accordingly."

M S
carehome.co.uk rating: 5.00 out of 5

"I contacted Elm Bank in regards to respite (post-op) care and was warmly welcomed by the Customer Liaison Assistant and her team. From the moment I arrived the staff have been overwhelming in terms of care, attention as well as food, drink and basics. I have spent time with many of the residents, and all have nothing but praise for the staff in what is a physically and emotionally challenging role. Thank you so much for getting me back on my feet. I will never forget your kindness and support."

C B
carehome.co.uk rating: 4.67 out of 5

"An excellent stay and would recommend it to anyone. The food and service all excellent."

J D
carehome.co.uk rating: 5.00 out of 5

"A beautiful place. Take very good care of all residents and was able to work with them within the home. The resident I spoke to at Elm Bank Care Home said it's a lovely place and overall enjoyed herself and her stay here."

Coral B
carehome.co.uk rating: 5.00 out of 5

"Staff are very friendly and accomodating. Very responsive to medical care and emergencies. They treat mum with respect. Mum knows the staff by name and she loves bingo."

A D
carehome.co.uk rating: 4.83 out of 5

"After several falls at home and a horrific 8 week stay in hospital, my aunt went into Barchester Elm Bank Care Home a shell of her formal self. She was depressed, in pain and her mobility was greatly reduced. The change in her since March, when she went in, has been amazing and that is all down to the care she receives. Which I can not praise enough. My aunt is always treated with dignity and respect and any concerns or issues I have (all minor) are dealt with immediately. The wonderful team at Elmbank have made the stressful and emotional move into care so much easier for myself and my aunt. I’m so grateful for this and can not thank them enough. My aunt now classes Elmbank as home and her quality of life has improved so much. I would 100% recommend this care home to anyone looking for somewhere for a loved one."

Claire A
carehome.co.uk rating: 5.00 out of 5

"The staff have worked hard to help mother, she is a very independent person."

P O
carehome.co.uk rating: 4.92 out of 5

"Been very well taken care of before and after my operation everything is wonderful."

J W
carehome.co.uk rating: 4.92 out of 5

"Looked after well. If needed I would come again."

P W
carehome.co.uk rating: 4.75 out of 5

"I enjoy living here."

B W
carehome.co.uk rating: 5.00 out of 5

"My mother has lived at Elm Bank for four years and has always been well looked after. Since new management the increase in quality has been fantastic. I am so pleased about the home and staff. Keep up the great work."

R S
carehome.co.uk rating: 5.00 out of 5

"Our review was very reassuring, helpful and informative. My dad's care plan was discussed in detail e.g. his medication, weight, food and drink intake, movement/mobility difficulties, time spent in his room/lounge/restaurant, etc. Any questions/concerns we, (my husband and I) have, were answered and a few missing items from his room were noted. We left the review feeling positive and happy about the care my dad is receiving. Just to explain when I am concerned about the value for money box. Like many unfortunate "old" people who suffer from dementia, we had to sell my dad's home in order to pay for his monthly bill of £4,842.42 (November 2021). We have been informed by Barchester that this could increase by 9%. We understand that costs have increased, but as much as we want my dad to live a long life (he is 94 now), the money will not last forever! I hope you understand our concerns."

Diane D
carehome.co.uk rating: 4.58 out of 5

"Thank you to all staff looking after my mum on floor 2. Great reception staff and a special shout out to the carer on floor 2 great care and whenever a problem dealt with professionally. Thanks to all involved"

Sally W
carehome.co.uk rating: 4.17 out of 5

"My father was a resident at Elm Bank from December 2019 until his death two years later January 2022. I can honestly say that the care he received from the staff at Elm Bank enriched his life and probably gave him months more than he would have had. His new life in the home was a happy one and as you would have wanted it for your loved one. Once again thank you to Elm Bank for giving my father the best care during his 96,97 and 98 years of his life."

D P
carehome.co.uk rating: 4.92 out of 5

"My mother stayed in respite care for 6 weeks at Elm Bank, and from the moment she arrived, she was looked after properly by the whole team. She enjoyed the activities, especially the singing. The two main carers for my mum were very caring and kind and treated my mum with dignity; they were patient and really go to know her. My mum couldn't wish for a better care home, and I'm hoping she will return very soon."

W P
carehome.co.uk rating: 5.00 out of 5

"My wife was very well looked after. The staff were all pleasant and helpful."

Terry N
carehome.co.uk rating: 5.00 out of 5