Reviews for Elm Bank Care Home

Age UK Worcester, Malvern Hills, Hereford Localities has a great working relationship with Elgar Court. They host our Dementia Music Group on alternate Friday mornings and their residents enjoy joining in too. All the staff are very welcoming and caring towards our members living with dementia and their carers. We look forward to future collaborations and community engagement events.

We visited Elgar Court as a family to review the facilities. The reception we received was so warm and welcoming and the facilities were outstanding. As it happened we didn’t have to use the place we were offered for our mom but had circumstances been different we would have had no hesitation choosing this wonderful facility as our mom’s new home.

We such a lovely visit here the other week and was shown around by Naomi, who was very helpful and understanding. The staff and environment were lovely thank you so much!

I visit a resident in Elgar twice a week. The staff are always very welcoming and friendly. It’s always very clean. The meals always smell delicious and there’s always tea and cake on the go between meals.

Elgar Court is a wonderful care home with a fantastic team. The moment you walk in, you're greeted with warm smiles that make you feel right at home.
Huge shoutout to the team you're doing an amazing job, keep it up.

we run Care2Recruit recruitment agency in Worcester and work with many elderly homes across the county. we have always found Elgar court, Barchester to be kind, friendly and very responsive.

5 star service!

We attended an Easter bunny hunt today, our two daughters had a great time, the staff were lovely and accommodating. Thank you for having us!

Had a great afternoon Easter egg hunting around the home and grounds. Very friendly people and a choccy egg for a happy son

We’ve recently returned from a visit to Elgar Court, and we were absolutely blown away by the entire experience. Moving a loved one into a residential home is one of life’s tougher challenges—there’s so much uncertainty about where to start, what questions to ask, and who to turn to for guidance. But from the moment we connected with the team at Elgar Court (and Barchester), we felt nothing but reassurance. Everyone we’ve interacted with has been nothing short of incredible - patient, understanding, knowledgeable, and most importantly, genuinely caring.

The facilities are absolutely first class with a real attention to detail but in the big scheme of things, that’s probably the easy bit. The tricky bit is assembling a group of individuals who have a passion for caring and it felt from our visit that they have accomplished this at Elgar Court. From Naomi, who patiently answered my emails and phone calls, to Sarah, the General Manager, who took time to sit down with us, to the person in charge of activities, the head chef and the head of maintenance — everyone we met seemed wholeheartedly committed to making life as fulfilling as possible for the residents.

Even looking through a critical lens, we couldn’t find a single fault in our experience. Elgar Court is filled with compassion, professionalism, and a clear dedication to its residents’ well-being.

A huge thank you to everyone we’ve met and interacted with so far on this journey. Your care and dedication mean the world.

"The welcome we recieved was amazing from everyone we have met and had dealings with. My dad loves it so far and is getting involved. We cannot thank you enough."

S H
carehome.co.uk rating: 5.00 out of 5

"On admission two staff offered to care for my mothers every need. Despite being informed by me 24 hours earlier of her departure no one knew of her leaving and nothing was prepared. The personal care was not there because her cardigan buttons were uncoordinated. There was no one to tell me how she has been and what had she done rather than she had been no trouble! I emptied her drawers and packed her suitcase but there was no washing for the week."

Rhonie L
carehome.co.uk rating: 3.08 out of 5

"Welcoming, helped mum to settle in, excellent facilities."

Mike F
carehome.co.uk rating: 4.75 out of 5

"There simply isn't enough stars to give this place and the amazing staff. From the minute my mother-in-law arrived the care and support had been beyond what we ever expected, but they also gave us invaluable support during the difficult time. They took time to understand my mother in laws needs and personality and gave her the space and care she needed. They encouraged her but never forced her to join in with activities. She is now a very happy lady who loves who new home. One staff member in particular is always on hand with her lovely buddy, friendly personality to give us updates and advice. Thank you all."

J S
carehome.co.uk rating: 5.00 out of 5

"Staff extremely helpful and welcoming."

K B
carehome.co.uk rating: 4.42 out of 5

"Friendly, helpful staff helped my father in law to settle in. Facilities modern but very comfortable for residents and visitors. Good staff to resident ratio. Good feedback from local people on this care home. Reassures us to choose it."

M L
carehome.co.uk rating: 5.00 out of 5

"Had an excellent experience when visiting one of your residents. He is always highly complimentary about Elm Bank and says the staff are "marvellous" I was very encouraged to see him so well looked after & look forward to my next visit. Always appreciate the welcoming atmosphere in the reception area."

James H
carehome.co.uk rating: 4.91 out of 5

"After a nasty fall at home, a spell in hospital and an unfortunate experience of NHS 'step down' care, we found Elm Bank for our father. From the outset everyone has been so professional and caring, moving dad at great speed to the comfort of his new surroundings. As we negotiate his new needs out and about we keep meeting so many people with lovely experiences of Elm Bank to share... We are confident that we have chosen the right place for Dad and that his journey will proceed as successfully as it has begun."

Christine L
carehome.co.uk rating: 5.00 out of 5