Reviews for Elm Bank Care Home

kirsty and naomi was amazing had a lovely conversation with them and they offered me and my friends some cake. lovely and caring people.

I was truly impressed with Elgar Court Care Home. It was easy to find and easy to park. From the minute I stepped into the reception I was really impressed. We received a very warm welcome each time we visited. The staff were so kind and helpful and took time to show us round everywhere and answer all our questions. The facilities and the décor were first class and it was clear that everything was designed to fit round the needs of the residents and their preferences. They have a team of caring and dedicated permanent staff which I found very reassuring. There was a range of activities throughout the week to keep residents engaged and entertained including trips out into the community. The staff took time to chat to my mum over coffee and cake and really get to know her which was lovely. The surrounding area and views were very pleasing to with the Malvern Hills on one side and the countryside stretching out to Bredon Hill on the other. I would definitely recommend Elgar Court with confidence.

"The overall approach to the building was pleasant, well presented, clean and with parking. The reception was wellcoming and nicely decorated and had a lovely feel. The residents rooms were clean and of a good size and nicely appointed. The communal area was wellcoming and comfortable."

"First impression of building, and contents 10/10 Staff, efficienty and very friendly"

"Brilliant service. Everyone very pleasant and friendly. Arrived unable to walk and am now leaving able to walk Really good rest Showering services really good and am cleanest for years plus beard trimmed Food could be better but I understand that this is in hand"

I visit a resident in Elgar twice a week. The staff are always very welcoming and friendly. It’s always very clean. The meals always smell delicious and there’s always tea and cake on the go between meals.

"The welcome we recieved was amazing from everyone we have met and had dealings with. My dad loves it so far and is getting involved. We cannot thank you enough."

"Welcoming, helped mum to settle in, excellent facilities."

"On admission two staff offered to care for my mothers every need. Despite being informed by me 24 hours earlier of her departure no one knew of her leaving and nothing was prepared. The personal care was not there because her cardigan buttons were uncoordinated. There was no one to tell me how she has been and what had she done rather than she had been no trouble! I emptied her drawers and packed her suitcase but there was no washing for the week."

"There simply isn't enough stars to give this place and the amazing staff. From the minute my mother-in-law arrived the care and support had been beyond what we ever expected, but they also gave us invaluable support during the difficult time. They took time to understand my mother in laws needs and personality and gave her the space and care she needed. They encouraged her but never forced her to join in with activities. She is now a very happy lady who loves who new home. One staff member in particular is always on hand with her lovely buddy, friendly personality to give us updates and advice. Thank you all."

We attended an Easter bunny hunt today, our two daughters had a great time, the staff were lovely and accommodating. Thank you for having us!

"Staff extremely helpful and welcoming."

"After a nasty fall at home, a spell in hospital and an unfortunate experience of NHS 'step down' care, we found Elm Bank for our father. From the outset everyone has been so professional and caring, moving dad at great speed to the comfort of his new surroundings. As we negotiate his new needs out and about we keep meeting so many people with lovely experiences of Elm Bank to share... We are confident that we have chosen the right place for Dad and that his journey will proceed as successfully as it has begun."

"Had an excellent experience when visiting one of your residents. He is always highly complimentary about Elm Bank and says the staff are "marvellous" I was very encouraged to see him so well looked after & look forward to my next visit. Always appreciate the welcoming atmosphere in the reception area."

"Friendly, helpful staff helped my father in law to settle in. Facilities modern but very comfortable for residents and visitors. Good staff to resident ratio. Good feedback from local people on this care home. Reassures us to choose it."

"I visit my friend on a regular basis. The staff are very helpful and friendly."

"All the staff are very friendly, the place is so clean and lots of activities going on."