Reviews for Elm Bank Care Home

We score 9.8/10

55 Reviews


13 June 2023

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What our families say on

"What a lovely visit I had this week. The manager and her team were so friendly and approachable. They could not have been more welcoming. Such a happy atmosphere. The time and advice given by members of staff during my visit is very much appreciated."

V M rating: 5.00 out of 5

"The staff are all very friendly and helpful. They keep me well informed of Mum's care, she eats well and enjoys her food."

David B rating: 4.92 out of 5

"My mother has been a resident at Elm Bank for 3 years. She is well cared for and very much likes the staff members. She is treated with care and consideration. She enjoys the food and eats well. She very much enjoyed the chicks that hatched at the home recently."

A E rating: 4.58 out of 5

"We visited my mother on a regular visit. We were able to meet care staff and discuss my mother's needs and any concerns they or we might have. The staff have always been very helpful, caring and concerned. We are grateful for their support and care."

June H rating: 4.58 out of 5

"Happy with all aspects."

Allan W rating: 4.75 out of 5

"Staff are very friendly and caring. Doctor was called recently, following a chest infection. One member of staff took very care of my mother and informed me of meals, etc. Entertainment always excellent."

L T rating: 4.75 out of 5

"Staff all very polite and attentive. Rooms all clean and tidy. Washing done regularly. Food looks wonderful."

Jim B rating: 4.83 out of 5

"Happy with all aspects."

Allan W rating: 4.33 out of 5

"My mother has been a resident of Elm Bank for nearly two years. She suffers with dementia and is physically very frail. Her care has been very good with some important relationships developing between her and the staff caring for her. She has gained some weight during her residency which is very positive. Communication with the Elm Bank team is good."

Alison E rating: 4.67 out of 5

"Our mum has been at Elm Bank for almost 6 years. She has always been cared for with empathy and compassion from all the staff on the second floor. They always keep us updated on any changes and are there when needed. The carers and their clinical lead and carer lead keep residents very happy and content. They go beyond the call of duty. The facilities are good and clean."

G B rating: 4.58 out of 5

"My Mother-in-law (now aged 93) has been a resident at Elm Bank since April 2021. Throughout the whole of this time, my husband and I have always been extremely pleased with our choice of Care Home in the Kettering area. The staff are always very pleasant to both my Mother-in-law, and us, and her needs are consistently and efficiently met. Where there has been an occasional 'emergency' (a fall or illness) we have always been contacted promptly. The rooms at Elm Bank are all attractive and well maintained and my Mother-in-law is regularly encouraged to take part in activities."

J F rating: 4.33 out of 5

"My uncle has settled well and made lots of friends. He thoroughly enjoys the activities, especially carpet bowls and racing. He is well cared for and is looking forward to the spring when he can explore the garden more and take part in the gardening club. Staff are wonderful, very professional and friendly as well as being very helpful."

D R rating: 5.00 out of 5

"Dad had a good Christmas at Elm Bank and settled into the New Year. We have attended family meetings and all heads of departments were in attendance and answered relevant questions satisfactorily. The current home manager is introducing more measures to include residents e.g. residents of the day and we are receiving emails detailing weekly events and activities for residents and their families. We feel more positive about the future of the home and hope the home manager continues in this positive way."

S A rating: 4.83 out of 5

"Very happy with the care provided to my mother, the staff are always very friendly and happy to help if I have any concerns. The building has a very homely feel and my mother is very content here."

S E rating: 5.00 out of 5

"My mother is 104 years old. The staff are wonderful in the way they look after her. Having confidence in their work takes a big weight off my mind and I know that they will contact me if necessary."

J M rating: 5.00 out of 5

"The first review I've been able to attend. Very impressed with the record keeping: the level of detail, the care it indicated, and the attitude of the staff. The staff met were competent and compassionate."

H S rating: 5.00 out of 5

"I was warmly welcomed as always, by the receptionist who was helpful in reminding me to sign in and sign out. The reception area had a welcoming ambience and everyone (staff and residents) were friendly and welcoming. Everywhere was clean and homely and the lift was quiet and comfortable. The accommodation was beautifully maintained and for extra safety there were two alarm mats in case the resident falls. The carer serving drinks went the extra mile in pouring coffee and fresh water for us. Thank you!"

J H rating: 5.00 out of 5

"Dad has thoroughly enjoyed his time at Elm Bank. He has been encouraged to take part in as many activities as possible, which has improved his well-being considerably. The increased social interaction has significantly improved his overall demeanour. Staff have been incredibly supportive and helpful, they couldn't do enough for him. It has meant that I could sleep easily, knowing he was well and truly looked after. Thank you everyone."

Andrew P rating: 5.00 out of 5

"A birthday party was put on, a complete surprise for my friend. Nothing was too much trouble, lovely birthday cake etc. The staff all sang to him. We were so pleased and happy that he really enjoyed his birthday."

S P rating: 4.83 out of 5

"The staff in Barchester Elm Bank Care Home are just the best. The care, love and support they give to my mum are just the best. I would recommend them to anyone who needs love, care and attention for their loved one. They are both caring and brilliant."

David T rating: 5.00 out of 5

"Mum is very happy here at Barchester Elm Bank Care Home, she loves the food and the staff are friendly and helpful. Mum enjoys the fact that all her needs are taken care of and feels more relaxed and less stressed. As a family, we feel happy that Mum is taken care of so well and we are always contacted if there is a problem. Thank you!"

Jackie E rating: 5.00 out of 5

"My mam seems very settled and happy here."

S L rating: 4.67 out of 5

"I am satisfactorily happy with the care that Mum receives, especially with activities and joining in."

Geoffrey R rating: 4.75 out of 5

"It was a short stay but I enjoyed it. Would love to return sometime."

Beryl H rating: 4.83 out of 5

"My Mother was assessed by telephone for respite with a view for permanent residency. She had later stages of Vascular Dementia with some behavioural issues which the home was aware of. We were told they could cater for her needs. Within 5 days we were told by email that they could not meet her needs and she would have to leave without any explanation. We were happy with the care she received from the care assistants but the management and admin team were totally unprofessional and lacking in communication skills. So despite what it says on their website that they specialise in Dementia care, they cannot cater for the later stages as was the case with my mother."

Carol O rating: 2.58 out of 5

"Excellent, welcoming atmosphere made my father relaxed and at ease as soon as he walked through the door. He enjoyed two weeks of respite care and returned home a lot fitter having been well-fed and entertained by the various activities available. Great staff, helpful, caring and very understanding."

Stuart C rating: 4.42 out of 5

"Have enjoyed my stay I will definitely be back."

P M rating: 5.00 out of 5

"My husband and I have been very pleased with the care she has had since staying at Barchester Elm Bank Care Home and they have been excellent in keeping us informed."

Mary T rating: 4.83 out of 5

"We were very happy with our experience of Barchester Elm Bank Care Home. My mother moved into Elm Bank eight weeks prior to her death in August 2023. The staff were very supportive of us, keeping us informed and were welcoming, taking the time to talk with us. They took excellent care of her, taking time to find out her food preferences and hobbies. They encouraged her to participate and hobbies. They encouraged her to participate in planned activities as much as possible. Thank you."

A N rating: 4.92 out of 5

"The team at Barchester Elm Bank Care Home have looked after my mum for six years. She is 100 years old and has dementia. My father who was 102 years old yesterday moved to the care home in 2023. The care they both receive is excellent, both are happy and content which isn't exactly what a son needs for peace of mind."

Peter C rating: 4.67 out of 5

"From the initial enquiry, the staff were friendly and welcoming. My mother-in-law thoroughly enjoyed her stay of two weeks. Her well-being improved, as did her appetite. Would definitely recommend."

B B rating: 4.25 out of 5

"Whatever time of day I have been in, only once was my sister brought a drink. She is not capable of remembering to drink, or indeed get up and get herself a drink, as the jug of water is nearly always out of her reach. Never anyone talking to her in her room. Totally isolated. Windows left open on windy, cold days which she cannot shut. (Told shortage of staff) Well, why be advertising for more residents when you cannot look after the ones you have?"

E F rating: 2.50 out of 5

"I have come to Elm Bank to give my daughter and son-in-law respite from being responsible for me all the time. I am delighted with my experience. Everyone is so friendly and charming. I couldn't ask for better treatment in a first-class hotel. Nothing is too much trouble."

B M rating: 5.00 out of 5

"My auntie required respite care. The staff were all lovely. They treated my aunt with dignity, respect and were professional. My aunt required pureed food and the kitchen staff delivered her food as requested. I wish to thank the kitchen staff for their excellence. Sadly my auntie died after being in Elm Banks's care for 5 days. The staff at the time were professional and compassionate. Thoroughly recommend Elm Banks care delivery and all of the staff."

Fiona L rating: 5.00 out of 5

"I stayed at Elm Bank last year, I found the service was better last year and which I feel you need more staff."

Beryl H rating: 3.00 out of 5

"Dad has been on Blossom Trail for five years plus. He is happy here and well looked after by all staff. He enjoys singing and reading/being read to. I feel confident that all his needs are met by the team, keep up the good work."

Joanna W rating: 4.92 out of 5

"My mother has been here for four to five years. I live in South Africa so can only visit occasionally, especially since Covid. We have been comforted by the fact that Mum has been cared for so exceptionally well. She has dementia but seems very happy and well. My father has now also entered the home at the age of 101 and is also happy here. Mum is 100 years old on the 18th of April and the home has been amazing in celebrating this wonderful event with the family. As they did with Dad's 100th birthday. We have nothing but praise for all the staff. A big thank you!"

Sheila D rating: 5.00 out of 5

"The staff are very good and the food is excellent. A warm welcome from the receptionist every time. 2nd floor, bloom trail team leader is caring."

Vera F rating: 4.58 out of 5

"My mother celebrated her 103rd birthday in November last year. The care staff were concerned for her safety as she was having more falls. The carers put together an action plan which involved her moving to another room closer to the care station so that monitoring levels could be increased. This they took to the manager where it was approved and I was then asked for my approval which was given with thanks."

J M rating: 4.91 out of 5

"Thank you so much for the care, compassion and empathy you gave my relative up until the end of his life. He loved the home and the staff. You were also very supportive of my mum. You went above and beyond your duties. For their 25th wedding anniversary in November, you provided a private area for them to have a meal together with candles on the table and making them a cake. Christmas Day arrangements were made so mum was able to have Christmas dinner with my relative. My mum and I cannot thank you enough."

Donna M rating: 5.00 out of 5

"I enjoyed my stay and will be staying again."

Iris M rating: 5.00 out of 5

"This is a lovely home, with good food and the most wonderful carers. I would not hesitate to bring my mother back to stay."

D C rating: 5.00 out of 5

"I was very satisfied with all the care my husband received, all the help was first-class."

Joan B rating: 5.00 out of 5

"The care home felt high quality as it consistently reaches the goals a care home is required to meet. Staff were hardworking and compassionate. Facilities were at a high standard, and the scenery had a nature-themed feel. The activities were good, and I saw several people in the rooms where the activities were held. I would recommend this place as it achieves the criteria that a care home should and goes beyond."

Alex D rating: 4.33 out of 5

"The team leader, carers and staff on the second floor deliver dedicated person-centred care. They all go above and beyond what would be expected of a care home. Mum is confined to her room, all are wonderful and supportive and keep her entertained. Whenever I visit the team leader always gives me an update. We are very happy with Mum's care and feel peace of mind as we know when is well looked after."

G B rating: 4.50 out of 5

"Floor 2 staff are always very helpful and keep me informed of Mum's health. I have no issues with the home and would recommend it to others."

Albis D rating: 4.17 out of 5

"The staff on floor 2 at Elm Bank Care Home are fantastic. The level of love and care they give to my mum is outstanding for 3 years, now Mum has suffered from vascular dementia. Because of the staff on floor 2 Mum has made friends and is always in good spirits every time I visit. These people are wonderful."

David T rating: 5.00 out of 5

"Enjoyed my stay, very comfortable in every way. Staff are always nearby in case they are needed. Highly recommend."

A C rating: 5.00 out of 5

"Very pleased with everything."

Elizabeth G rating: 5.00 out of 5

"I had little idea what to expect and have been genuinely astounded by all aspect of the operation of this facility. At the end of the day everything turns on members of staff and yours have been exemplary to a result, and I would hope that you recognise how good your team at Elm Bank is and look after them accordingly."

M S rating: 5.00 out of 5

"I contacted Elm Bank in regards to respite (post-op) care and was warmly welcomed by the Customer Liaison Assistant and her team. From the moment I arrived the staff have been overwhelming in terms of care, attention as well as food, drink and basics. I have spent time with many of the residents, and all have nothing but praise for the staff in what is a physically and emotionally challenging role. Thank you so much for getting me back on my feet. I will never forget your kindness and support."

C B rating: 4.67 out of 5

"An excellent stay and would recommend it to anyone. The food and service all excellent."

J D rating: 5.00 out of 5

"A beautiful place. Take very good care of all residents and was able to work with them within the home. The resident I spoke to at Elm Bank Care Home said it's a lovely place and overall enjoyed herself and her stay here."

Coral B rating: 5.00 out of 5

"My mother stayed in respite care for 6 weeks at Elm Bank and from the moment she arrived, she was looked after properly by the whole team. She enjoyed the activities, especially the singing. The two main carers for my mum were very caring and kind and treated my mum with dignity, they were patient and really go to know her. My mum couldn't wish for a better care home and I'm hoping she will return very soon."

W P rating: 5.00 out of 5

"Elm Bank Care Home, you are fantastic. From the reception staff to the Bluebell staff and the maintenance crew. We moved my mother and father-in-law in there and only gave the staff 24-hour notice. The manager and her excellent staff were beyond to ensure this happened. Turning one bedroom into a lovely lounge. This has made their transition into moving into full-time care so much easier. We cannot praise them highly enough. Thank you, Elm Bank."

Caroline W rating: 4.92 out of 5

"Moved my parents in last week to this wonderful care home. The manager and her staff were excellent in getting them moved in within 24 hours' notice. Elm Bank Care Home is a wonderful place, and I'm sure my mum and dad will be very happy there!"

Allen W rating: 5.00 out of 5

"We have supported a family friend to move into Elm Bank Care Home and have had an amazing experience. My friend settled in straight away, support was provided by the maintenance team to get her room looking person-centered with all her own furniture to feel at home. We have enjoyed private dining and lots of events, thank you to everyone especially the ladies on Willow Walk!"

Lisa L rating: 5.00 out of 5

"My wife was very well looked after. The staff were all pleasant and helpful."

Terry N rating: 5.00 out of 5

"Generally, the accommodation is very good and clean. I do feel the reception area is not very welcoming as staff are hidden behind a high-level desk who then have to walk out of sight to open the door to let you in. The care given is also good, however; there are odd times when it can slip when room cleanliness is lacking, and clothes go missing giving the impression that they are understaffed."

John H rating: 3.83 out of 5

"Very happy with Mother's care. Staff on Blossom Trail are friendly, helpful and efficient. They are extremely kind and caring. I am always informed of any change to medication or care, and any incidents are reported to me."

Lesley T rating: 5.00 out of 5

"My mum has been at Elm Bank for about 6-years, and she is very happy there. She Loves the activities and requires that I plan my visits so as to avoid them. She is very fond of the staff and praises them highly. I always know when her particular favourites are away on holiday. She won’t go as far as to say she misses them but the fact that she remarks on their absence is enough to say she does. Her health initially actually improved, and over the years, she had maintained that and is now in her 90s. My thanks to all the staff who care for her and who have been there for both of us for longer than just the past 12-months."

Val C rating: 5 out of 5

"Thank you, Barchester Elm Bank Care Home. You have been brilliant these last few days. My father was seriously ill in hospital, and you welcomed my mother to your home and have supported her and the rest of our family, including Dad, so well. You have been there for us at a difficult time, and it means a lot."

Catherine M rating: 5 out of 5

"My sister has been at Elm Bank for 3-years now, and the team there are excellent. She is now on the Daisy Lane floor, and all the carers are excellent. I would recommend Elm Bank to anyone ."

P S rating: 5 out of 5

"Been satisfied with everything about the home. Mum has not been so happy for a long time which takes some of the pressure on her happiness away. Excellent care home and facilities."

G R rating: 5 out of 5

"Staff are very friendly and accomodating. Very responsive to medical care and emergencies. They treat mum with respect. Mum knows the staff by name and she loves bingo."

A D rating: 4.83 out of 5

"My father was a resident at Elm Bank from December 2019 until his death two years later January 2022. I can honestly say that the care he received from the staff at Elm Bank enriched his life and probably gave him months more than he would have had. His new life in the home was a happy one and as you would have wanted it for your loved one. Once again thank you to Elm Bank for giving my father the best care during his 96,97 and 98 years of his life."

D P rating: 4.92 out of 5

"Thank you to all staff looking after my mum on floor 2. Great reception staff and a special shout out to the carer on floor 2 great care and whenever a problem dealt with professionally. Thanks to all involved"

Sally W rating: 4.17 out of 5

"My mother suffers from dementia and is on the second floor at Elm Bank. The carers are very kind, have a great attitude and are very caring. They understand my mum's needs and are adaptable. Everyone is very nice and compassionate. My mother lives them all and so do we. The clinical lead assists in her medical needs and is helpful and professional. Customer services are excellent and meet our requirements."

G B rating: 4.5 out of 5

"Our review was very reassuring, helpful and informative. My dad's care plan was discussed in detail e.g. his medication, weight, food and drink intake, movement/mobility difficulties, time spent in his room/lounge/restaurant, etc. Any questions/concerns we, (my husband and I) have, were answered and a few missing items from his room were noted. We left the review feeling positive and happy about the care my dad is receiving. Just to explain when I am concerned about the value for money box. Like many unfortunate "old" people who suffer from dementia, we had to sell my dad's home in order to pay for his monthly bill of £4,842.42 (November 2021). We have been informed by Barchester that this could increase by 9%. We understand that costs have increased, but as much as we want my dad to live a long life (he is 94 now), the money will not last forever! I hope you understand our concerns."

Diane D rating: 4.58 out of 5

"My mother has lived at Elm Bank for four years and has always been well looked after. Since new management the increase in quality has been fantastic. I am so pleased about the home and staff. Keep up the great work."

R S rating: 5 out of 5

"I enjoy living here."

B W rating: 5 out of 5

"Looked after well. If needed I would come again."

P W rating: 4.75 out of 5

"Been very well taken care of before and after my operation everything is wonderful."

J W rating: 4.92 out of 5

"The staff have worked hard to help mother, she is a very independent person."

P O rating: 4.92 out of 5

"Having had serious concerns about our mother's care and treatment, and having experienced extremely poor management at her previous local nursing home, my brother and I are delighted to say that her move to Elm Bank has been life-changing for all of us. The flexibility and imagination required to safely accommodate residents and their relatives during the constraints of the pandemic have been amply demonstrated by the Elm Bank management and carers. The care and attention Mum is now receiving has brought about a significant and visible improvement in both her emotional well-being and physical health. We recently celebrated Mum's 95th birthday, and the carers and catering staff created a wonderful party atmosphere for this celebration. We find everyone approachable and accommodating at Elm Bank, and it is lovely to see that there is a clear affection for Mum amongst many of the staff. We would, therefore, recommend Elm Bank as a care home."

Chris K rating: 4.7 out of 5

"My father has been a resident on 2nd floor of this extremely well run home. The staff are A1 and can't wait until we can visit their rooms again without all the Covid procedures. We can visit freely in the lovely centre garden. I think my fathers care is exceptional and I believe because of the regular treatment his dementia is holding. He is happy and we are happy too. Staff at reception are very helpful."

David P rating: 4.92 out of 5

"Mother, being an independent person, found it hard to accept going into care and covid lockdown made things more difficult. Continual changes of carers make building relationships difficult and quality or carers suffered occasionally. Generally food quality has improved (not the fish.) The family had developed a good working relationship with the staff and management helping to make sure that issues do no grow out of proportion."

P O rating: 3.58 out of 5

"After several falls at home and a horrific 8 week stay in hospital, my aunt went into Barchester Elm Bank Care Home a shell of her formal self. She was depressed, in pain and her mobility was greatly reduced. The change in her since March, when she went in, has been amazing and that is all down to the care she receives. Which I can not praise enough. My aunt is always treated with dignity and respect and any concerns or issues I have (all minor) are dealt with immediately. The wonderful team at Elmbank have made the stressful and emotional move into care so much easier for myself and my aunt. I’m so grateful for this and can not thank them enough. My aunt now classes Elmbank as home and her quality of life has improved so much. I would 100% recommend this care home to anyone looking for somewhere for a loved one."

Claire A rating: 5 out of 5

"I was very impressed with your visiting suites during the pandemic. You have always kept me up to date with any problems my aunt has and previously my father chose you for his care in the final 6 months of his life."

Chris W rating: 5 out of 5

"My mother has been a resident at Elm Bank for nearly 6 months and after my initial concerns due to a really bad experience concerning my late mother-in-law in another Care home, I did not want to make a mistake in the selection of a Care home for mum. My experience so far of the facilities and staff at Elm Bank has far exceeded my expectations in both quality and friendliness/caring of all residents. My mother at first found it difficult to adjust but with the support of the staff, she is now totally settled and happy. It was difficult when she first went to Elm Bank from hospital as no family members were allowed to visit due to Covid restrictions. This was hard for everyone but understandable. I recently took her for a routine hospital appointment and when staff asked us to confirm her address she told them she now lives at Elm Bank. She added ‘It is really nice there and they look after me really well.’ I am impressed with every aspect of her care."

Lesley T rating: 5 out of 5

"After a fall and a distressing time in hospital, Mum decided she was unable to cope at home. I rang Barchester Elm Bank Care Home and immediately the manager and her team sprang into action. Within an hour, she had sorted respite care, fabulous accommodation with a view of the gardens, an assessment of Mum to take place in hospital and transport to the care home. During her time at Barchester Elm Bank Care Home, Mum was quite poorly and the manager and her team were amazing. The high level of care that they provided meant she was as comfortable and rested as could be expected and nothing was too much trouble for them. Due to Covid-19 restrictions, they were in regular contact with me with updates. I would not hesitate to recommend Barchester Elm Bank Care Home. The team there are very special people and I thank them wholeheartedly."

Beth C rating: 4.58 out of 5

"Throughout the whole pandemic and since being able to visit in the pods, the staff have been extremely helpful and caring. The visits have assured us of the care and attention that is being given to our sister, both physically and mentally. Also, the newsletters keep us up to date with all the activities bring run to keep all entertained."

Peter S rating: 4.92 out of 5

"My dad has dementia and he needs to be very well looked after which he is at Elm Bank. His mobility has worsened after a fall. His support is very good and all the staff have been very helpful during difficult times but the carers have really done their best to help him to be comfortable and happy in his own way."

D D rating: 4.42 out of 5

"Mum is very happy in Elm Bank. She has a pleasant ensuite room and kind staff that look after her. She has stayed fit and well and enjoys the range of activities offered. The reception staff are lovely and helpful as are the care teams."

J C rating: 4.67 out of 5

"My mother-in-law initially went into Elm Bank from hospital as a temporary placement as she could no longer return to her own home. We quickly realised that Elm Bank was the right place for her and she then became a permanent resident. Throughout my mother-in-law's stay at Elm Bank (3 months), the staff have been wonderful. Treating her with care and compassion - nothing has been too much trouble and they have kept us updated every step of the way with her ongoing situation. The staff especially on Bluebell Walk have been so kind and considerate and really made our family feel like she was loved right to the end. We, as a family thank all the staff from the bottom of our hearts and would definitely recommend Elm Bank to anyone looking for a caring care home for their family member or friend."

Jenny R rating: 4.42 out of 5

"My father-in-law has been a resident since October 2018 and we have seen definite improvements over the last 12 months, despite the Covid restrictions. The management have introduced more opportunities for families to interact with staff, including monthly Zoom family meetings and monthly health updates by telephone. Their dealing with the Covid situation has been excellent with outdoor visits, indoor hub visits and now room visits. Dad is restricted due to lack of speech but seems content."

A A rating: 4.42 out of 5

"A lovely home that I would highly recommend. My friend moved to Barchester Elm Bank in October 20, sadly Covid-19 at the time made personal visits impossible. However, the home has beautiful visiting pods and every week we have been able to spend time to talk, laugh and stay in contact face to face. Nothing has been too much trouble for the staff, from putting a telephone call through or helping connect our friend to Zoom which we do several times a week. The daily activities organised for the residents are so well planned, we get to hear all about them, carpet bowls is a winner! A few weeks ago with the lift in restrictions I was able to go inside the home for the first time, it was lovely to spend some time with my friend in her own room, which is kept beautifully clean and has lovely views of the garden. Our friend is so happy it's lovely to see her smiling and enjoying life. Thank you to all of the staff for your genuine care I am so grateful to you all!"

Debbie K rating: 5 out of 5

"I have just had my first visit with my Dad in his room, since last year. I had my lateral flow test and half an hour later I was clear to visit. It was so lovely and relaxed to be back with him in an environment that was normal to him. We have used the visiting pod and prior to that the garden but this was how it used to be, albeit I was wearing a mask and apron. Thanks to Manager and her staff for all they have done during this difficult time. Dad was relaxed and happy and so was I. Thank you."

Sue A rating: 4.33 out of 5

"Since the change of ownership and the leadership of the new manager, I would now rate the home as excellent. Direct experience from within the home is not possible in current circumstances but communication with relatives has improved greatly with a revised and enhanced monthly newsletter and regular zoom meetings. The visiting pods are excellent, very clean and comfortable. The dedicated staff do a wonderful job looking after, feeding and entertaining the residents."

John rating: 5 out of 5

"I find Elm Bank to be consistent in their care of my mother. The staff are approachable and always willing to contact me with updates etc. It understandably remains strange times with Covid restrictions and so forth. However, When I have contact with my mother, through the pod, she appears well and happy. I rest easy in these strange times, knowing my mother is being well cared for. I would like to offer my thanks to all the team at Elm Bank, especially those on the 2nd Floor where my mother resides, for their ongoing support, care and warmth towards my mother. Thanks again. Also since Barchester have taken over the home, there appears to me, that staff have been retained and I gain the impression staff are valued."

Gary S rating: 4.92 out of 5

"My mother in law arrived at Elm Bank from hospital. She was immobile and struggling to recover from illness and was quite depressed. Staff at Elm Bank treated her like royalty. She was encouraged to get well, to build her strength up and even though this became too difficult for her staff continued to do their very best with encouraging words. Communication was very good. We liked the fact that when we called the phone was answered promptly. Staff contacted us regularly with updates which was much appreciated. The setup and appearance made you feel like you were entering a four-star hotel. It was clean, bright, warm and comfortable. It didn't feel like a home in the traditional way. It's a place you would be happy to stay. The staff here are kind, caring and respectful towards those they cared for and us as a family. Mum died sadly at Elm Bank, had she lived she would have loved the accommodation. Staff cared and she was treated with dignity and respect."

Lisa C rating: 3.75 out of 5

"Mum moved to Elm Bank after being discharged from hospital and unable to look after herself. She had been injured in a fall and her dementia had significantly advanced. When she arrived she was withdrawn and didn’t even speak to me or engage in any of the activities. Over the last few months, I have seen a fantastic improvement. Mum now speaks to me, but what brings me greater joy is that she chats to the staff and joins in the activities. It’s lovely to know she has made friends who she regularly chooses to sit with at both mealtimes and afterwards. The staff have made a miracle happen, I feel the quality of mum’s life has improved so much since she moved to Elm Bank and I really appreciate everything that the staff have done to make this happen. Alongside this, the reception staff have been really helpful in supporting me too. I am truly grateful for the help and support that we have both received and am glad that Mum now lives at Elm Bank."

Karen H rating: 4.17 out of 5

"My Uncle was admitted to Elm Bank, having spent over ten weeks in hospital following a fall. He was not able to go home due to self-neglect. Although I saw him every 2 days and spoke to him daily - the rest of his time was spent alone. He had no television, no radio and was refusing to use his electricity. His life had completely spiralled out of control. Both he and his house were in a terrible state; my uncle was unable to walk properly and too proud to ask for any help. He had completely shut himself off from all society and was unable to engage with the world on any level other than his interaction with me. When he first arrived at Elm Bank he would stay in his room and, once again, refused to engage with other people. In the last month or so, however, he has really started to trust the staff and engage with them; he is like a new man. Being at Elm Bank has transformed him, it has given him back a life. He told me has never been happier, This fills me with such joy! Thank you."

Michele J rating: 4.58 out of 5

"My mum was discharged from hospital to Elm Bank for ongoing care. I have been unable to visit due to Covid restrictions but I was contacted by a member of staff on Floor 2 shortly after she arrived to update me on her welfare. Since then I have been contacted regularly by a member of the Team on Floor 2 in order for them to put together a Care Plan. Every member of the Team has been extremely kind and reassuring. Nothing has been too much trouble and everyone involved with her care has been extremely patient. As I have been unable to visit I have phoned numerous times and they have always been very pleasant and answered all my questions to keep me fully informed. I am grateful for all their kindness and care."

Lesley T rating: 3.67 out of 5

"My mother moved to Elm Bank just over two years ago after a fall at home left her wheelchair-bound. She also has dementia. The high standard of care she has received means she is still fit and well in her 97th year. She enjoys the variety of activities offered and the staff treat her with kindness and respect. It was lovely, pre-lockdown, to be able to take my dog when I visited. The staff managed to organise garden visits for relatives in the summer and have now provided Covid-safe visiting suites. Nothing is too much trouble and a warm welcome is guaranteed."

Jane C rating: 5 out of 5

"Mum has been a resident for just over 2 years and is happy with her overall care and is very fond of the staff and carers who see to her needs. I have been especially impressed in the manner everyone has pulled together during the last 10 months during the ongoing Covid pandemic. Nothing is too much trouble and the affection the staff feel about the residents in their care is evident. I have every confidence in the staff and am happy my mum resides at Elmbank."

Helen F rating: 4.17 out of 5

"My mother has been a resident since 2018. Initially both my parents moved into Elm Bank and settled in together. Sadly, my father died in 2020 and the care he was given towards the end of his life was excellent. All the staff are courteous, professional, approachable and very caring towards both residents and visitors. The home has coped admirably during the Coronavirus Pandemic and has set up dedicated Covid-secure indoor visiting suites. I would highly recommend this care home."

Hadrian M rating: 4.75 out of 5

"I came in January as I couldn't manage on my own at home to await a total hip replacement operation in February I had already had a knee replacement, both right leg. Then the coronavirus occurred and I had to stay here because of the weakened state of my knee, my mobility got worse. I have now had the hip op and I am staying until I feel able to cope on my own at home."

B C rating: 3 out of 5

"Elm Bank have been able to allow garden visits since July and these visits have been very welcome, so that my dad (94) could see us. His stroke has taken his speech, so communication is very difficult for him. Today we had an indoor visit which was excellent. A room was adapted with a transparent 'window' and microphone/speakers which were a great help as Dad wears hearing aids. The staff, especially reception, are very helpful and Dad is as content as he can be, and so are we!"

Sue A rating: 4.33 out of 5

"I stayed for seven weeks. during that time I felt my care was very good. The girls were all very friendly and couldn't do enough for you. The room was lovely and clean, cleaned each day. Clothes were taken for washing when needed, but sometimes things had to be chased to be got back. The food was good, brilliant variety and lovely sweets and cakes too. It was nice to eventually get garden visits. I was very happy during my stay there."

Joyce N rating: 4.58 out of 5

"My mother has been a resident for four years now. She is well cared for and happy. My Mum and Dad recently had their 75th Wedding Anniversary and Elm Bank staff went out of their way to make the day as special as possible. Wonderful! Thank you very much for everything!"

Peter C rating: 5 out of 5

"My grandfather was a resident at Elm Bank for almost four years and he was happy there. He did like a grumble but it was never directed towards the staff or the home. I always found the staff friendly, approachable and very capable. Hats off to everyone there of putting up with him and his grumbles!"

Zoe M rating: 4.5 out of 5

"My mum was a resident for the last 16 months. It is very clean and modern. All the staff are friendly, supportive and very kind to both of us. The care Mum received was excellent, especially in the last few days of her life. I shall always be grateful to all of the staff and would recommend this care home."

Sue rating: 4.92 out of 5

"I feel that this care home and all the carers (especially one lady) are doing a marvellous job in caring for my mother. She has made it possible for our family to see and speak with my mother. This has been very reassuring for myself (I live in Spain) and my family - especially during this pandemic. My mother looked very well when I spoke to her and the carers were friendly and helpful. As a family we try to have frequent contact with my mother and Elm Bank has enabled us to continue doing this. I’d like to take this opportunity to thank all the wonderful dedicated and caring members of staff. I know my mother is lucky to be in such a special place."

Sarah M rating: 4.92 out of 5

"The reception staff are always helpful. We ordered lunch in the small restaurant room as part of a celebration for the birthdays of my sisters. The service by the young waiter was excellent and friendly. Staff at Elm Bank are all very good. Mam appreciates the care she receives and enjoys the activities and food at Elm Bank. We are pleased that mam is happy and safe."

E S rating: 4.25 out of 5

"As she is full time in the care home from this week, cannot give a proper assessment, but so far so good. I will assess again after a month or so."

D M rating: 4.75 out of 5

"My 87 year old mum lived in High Wycombe, some 2 hours away from us in Corby so when the decision was made by mum to go into a care home the search started. We checked many in Corby, then Kettering. We stopped looking when we found Elm Bank, the facility is extremely clean, bright and spacious and we knew we would not be able to find better! The staff are all exceptionally caring people that are highly motivated to provide a safe and secure environment for my mum. Nothing is too much trouble! The manager and assist manager have an extremely high level of compassion, understanding, knowledge and ability and this cascades down thru the staff! The facility is spotlessly clean, smells fresh and is set in beautiful grounds. My mum was in a warden controlled flat, she has been at Elm Bank for 4 days and we are already seeing improvements in her health, I attribute this to the facility, staff and the high quality of food! I would suggest to anyone needing to go thru this process, visit Elm Bank first and talk to the staff - you will not look anywhere else!"

Hugh E rating: 5 out of 5

"My mother (87) has just spent nine days in Elm Bank House for respite. She has been helping look after my elderly father and needed to be looked after herself for a bit. The staff have all been excellent, she soon settled well. Lovely surroundings, and food. She has to have an eye operation and is going to return in a few weeks again."

Carole P rating: 4.92 out of 5

"Everyone seems very happy all the staff are very approachable. Rooms are clean and tidy and the food is excellent."

Eileen P rating: 4.67 out of 5

"A few years ago, my wife and I were looking for a residential care home for her mother, but we were disappointed until we looked at Em Bank. When we went inside, I was able to compare it favourable in a quality hotel, with nice garden and communal lounges and we found that the residents were entertained and encouraged to join in games etc. to help them happily pass the time. This was and still is, by far the best local care home and my mother-in-law has spent three and a half happy years here and has made many friends, not only with the residents but also with the wonderful caring staff."

Rodney D rating: 5 out of 5

"Throughout my stay of 3 and a half weeks I was kept comfortable and secure. Although the food was of good quality and palatable I found that the way it was presented left a lot to be desired. There were long periods of delay at the dining table and no attempt to allow all diners at one table to eat at the same time."

Geoffrey A rating: 3.73 out of 5

"Very happy very nice place to live."

Marjary V rating: 4.92 out of 5

"Overall excellent service."

Manie V rating: 4.83 out of 5

"Happy with everything except activities could be better."

D C rating: 4.83 out of 5

"My mother states staff are friendly and nice to her and she likes the food! From my perspective I find the staff and management very approachable and willing to answer any questions or worries my mother or I may have. My mother appears happy and settled at Elm Bank Care Home I would say her quality of life has improved since moving to Elm Bank Care Home and I do not worry now. She is settled and safe. It's a very good home in my view. It's a friendly place too."

G S rating: 4.67 out of 5

"My mother's recent hospital stay has highlighted the very good care offered by Elm Bank. Level of care on the Connect floor, especially from the seniors, is excellent, plus courtesy and support for relatives....much appreciated! The Manager and her deputy are equally helpful and pleasant, and it is easy to speak to either of them if any difficulty occurs. From receptionists to laundry staff everyone is always keen to help. Most important of all my mother is happy living in Elm Bank."

Peter A rating: 4.58 out of 5

"Mum was very pleased with the treatment she received during her stay. Very comfortable bed meals were very tasty and rooms clean and fresh. Overall she enjoyed her stay very much, many thanks to all the staff."

Ethel E rating: 5 out of 5

"This was an ideal place to recuperate from major surgery. The care was excellent, although there was some staff shortage. The food was so much better than the hospital, and helped my recovery. The staff particularly were very helpful."

Jane B rating: 4.5 out of 5

"I was impressed with the immediate response, given with care and reassurance, to our request for a placement in the home for an elderly lady suffering with the onset of dementia. The home itself is impressive and the facilities are first class. The staff are all well informed and eager to please, and demonstrate a sympathetic and understanding attitude. I feel fortunate that we were able to find this caring care home."

Don J rating: 4.67 out of 5

"Mum is well cared for. My sisters and I appreciate the way all the carers know and value mum. They also know us and we appreciate the way we are kept informed. Mum is respected by staff."

Anne M rating: 4.5 out of 5

"Care for my godfather is good. Happy to leave him knowing he will be looked after."

Philip G rating: 3.92 out of 5

"We visit Elm Bank several times a week. The Manager has been absolutely wonderful at helping us sort a lot of things out for her. The reception girls are lovely. They are so helpful and friendly and always have a smile for us. Mother gets well cared for and her needs are always attended to. All the staff (including kitchen and maintenance) are so friendly. We love coming to visit."

Ian Y rating: 5 out of 5

"My mum has three main carers. Mam hasn't been herself lately and her main carers and their teams have gone above and beyond their duty to make sure my mother has been properly cared for. When mam was in hospital they called to see how she was doing every day! My mam loves them and I can rest assured that she is cared for 100% when I am not there I have no worries. I cannot thank them enough!"

M G rating: 5 out of 5

"After 18 years in one care home and suffering from brain damage, dementia, arthritis and being partially sighted, the enforced move to another care home at the age of 96 was always going to be difficult. Everything about Elm Bank was excellent but the thing that really stood out was the attitude of all the staff. They are both kind and understanding of my mother's problems and we are all working together to make what is a traumatic change for my mother, as easy and comfortable as possible."

John M rating: 5 out of 5

"My great grandma has been at Elm bank for a few months and I wouldn't have her anywhere else. She has early dementia and my grandparents were caring for her, so when it became too much it was a difficult decision as we are a close family. She settled very quickly and the staff made every effort to make her at home, including a beautiful bouquet and card on arrival, and a personalised cake on her birthday. My two young boys call it "grandmas house" and they are always welcome with hugs, snacks and biscuits (from staff AND residents!) and are allowed to play in the beautiful grounds and join in with everything, just like a family. The rooms are lovely, like hotel rooms with en suites, and kept clean. We are always encouraged to make it as homely as possible and the staff ALWAYS go above and beyond. I could write all day about how amazing every person has been and it's made something difficult as easy as possible, it's a really personal service, and everyone is much happier."

Natasha D rating: 5 out of 5

"My sister and I were very touched by the kindness and care given to our mother in the last three years of her life. The team is excellent - the atmosphere in the home is happy and cheerful, and calm and peaceful when needed. The care was everything we hoped for. Family was always made very welcome and we could come and go as necessary. There were lots of activities and things to do and in the summer everyone would be out in the lovely garden in the sunshine for singing and crafts etc. Mum sadly passed away in June, and the staff were fantastic, she was able to stay at the home and was cared for round the clock by people she knew, rather than go into hospital - everyone was so very lovely, popping in to visit her right up til the end. My sister and I also received wonderful care and lots of hugs. The staff went that extra mile to make everything as good as it could be for us all. Looking back now we feel Mum had the best care possible, and had many good times in her final years."

Eleanor B rating: 5 out of 5

"We moved our Step-mum to Elm Bank in October. She is 82, has advanced dementia and can't communicate verbally. She had been at her previous care home for 8 years and we were concerned about her quality of life and the distance from family. The manager at Elm Bank traveled over 100 miles to conduct the pre-admission assessment, which we feel was above and beyond what we would expect. The move went very well and she has settled in really well. In just over a month, she is now engaging with people and is speaking, singing and enjoying life. Her diet has gone from fish fingers and chips at almost every meal to properly cooked fresh food, with vegetables and fresh fruit - fabulous! It's not easy dealing with dementia patients, but in our view, the Manager and staff at Elm Bank cannot be praised enough. We are so glad we moved our Step-mum and are thankful to the Manager and Staff at Elm Bank for making every day a quality day for her."

S I rating: 4.83 out of 5

"Elm Bank Care Home has looked after my mother's needs for over four years. Through every level of care she has needed, they responded with the utmost thought and appropriate package. We as a family could not have hoped or asked for more. The staff were brilliant and she was genuinely loved and looked after in a manner I could not have given her myself. I have nothing but praise to give the staff who so sensitively looked after her every need. We know the staff went above and beyond their duties to sensitively respond to her care and changing needs."

Alison M rating: 4.08 out of 5

"Very helpful and approachable staff making the process of Mum entering the home as painless as possible. Staff are very supportive of Mum and encouraging her to make the most of the arranged activities and staff are happy to make themselves available to discuss Mum and how she is coping."

Karen M rating: 5 out of 5

"Very comfortable dealing with all the senior people from initial home assessment through to admission and follow-up meeting. I have had a limited number of visits so far, due to the distance from the home to where I live, plus my holiday. However, I have been very impressed with the overall feel of the home, how the staff have been responding to other people's needs/requests in addition to my mother, plus the friendliness of the carers."

John J rating: 5 out of 5

"My father has thrived in this home. His health has improved compared to the lengthy time he was in the hospital. The staff are caring and have a positive attitude towards the residents."

M H rating: 5 out of 5

"Dad first came to Elm Bank House for respite after a lengthy and traumatic hospital stay. The staff have been wonderful with him, the facilities are excellent (rooms quality of a really good hotel) and food is freshly prepared, delicious and plentiful. Because of these things (but mainly the wonderful carers) he has made an excellent recovery, and is happier now than I have seen him for a long time - to the extent that he has now decided that he would like to become a resident (contracts being signed as I speak!) Thanks to all at Elm Bank, I now have my beloved Dad back and am looking forward to spending lots of quality time with him. Especially summertime out on the lovely patio!"

Sue L rating: 4.92 out of 5

"Following an incident involving a fall and hospitalisation and return to Elm Bank Care Home, a comprehensive review of the circumstances of the incident was carried out and explained to me by a senior member of staff. My mother's recovery continues at Elm Bank Care Home and care plans reflect her circumstances."

Nigel B rating: 5 out of 5

"Wonderful care home. All the staff are so friendly and kind. You have made my father feel so at home and comfortable. Thank you to everyone involved."

Nick W rating: 4.83 out of 5

"Staff are very kind and attentive."

Marilyn C rating: 5 out of 5

"I am pleased by the very great care that is given to my mum's welfare, health and happiness. Keep up the excellent work. Many thanks."

P C rating: 4.75 out of 5

"Really dedicated staff. Nothing too much trouble. My wife is a difficult person to nurse but I have nothing but admiration for the professional, although sometimes firm way she is treated."

Arthur C rating: 5 out of 5

"This is a brilliant care home with great staff and facilities. My relative has vascular dementia and is well cared for the staff are great as she can be aggressive some times I would recommend this home to anyone. The other main thing is that the staff and manager are approachable and available any time."

Sue C rating: 5 out of 5

"My husband is being cared for by lovely staff, all very professional and caring. The activities team are wonderful and provide stimulating and enjoyable activities for all residents, no matter their abilities. Elm Bank is a caring, friendly and safe place for the residents. Visitors are welcomed and treated with great respect."

Angela J rating: 4.83 out of 5

"My mother went to Elm Bank in 2014 after a fall for an initial 4-6 weeks stay but liked it so much she decided to stay immediately. The staff are helpful and attentive and there are many activities as well as pleasant areas to sit and enjoy the outlook onto beautifully kept gardens. Visitors are always made welcome and the reception staff are unfailingly pleasant."

H M rating: 4.92 out of 5

"I have had a lovely time at Elm Bank. Everyone is very friendly. The staff and the carers are excellent. My only concern is how some days, they are short of carers, and when reading the welcome pack, you can order whatever you want from the kitchen. I find this area needs to be reviewed because at times I've asked for something and they don't have it or do it. Apart from that, my stay here has been very pleasant."

Isobel H rating: 4.08 out of 5

"My mother has been a resident at Elm Bank for almost 4 years now. The loving care that she has received throughout this time has been wonderful. The management and staff always have her best interests at heart and nothing ever seems to be too much trouble. Everyone in this caring environment is friendly, welcoming and supportive."

Jennifer B rating: 5 out of 5

"I have complained to various staff. Regarding the shopping trolley. It used to come every week.But as become more infrequent. The last time it came was about 5 weeks ago. Some residents have no way of getting things they require any outer way. So something should be done."

Victor Lee rating: 3.42 out of 5

"Safety and security when fire alarm went off nobody came to check we were alright? On one occasion my Granddaughter and Great-Grandson were able to get as far as my room without seeing a member of staff!"

Margaret C rating: 3.75 out of 5

"I have been here for respite (after major surgery) for 3 1/2 weeks and I have found it ideal for recuperation between hospital and home."

P C rating: 3.5 out of 5

"Carers can be very good on a one to one basis but general management is poor, ie laundry is very badly managed and never put away properly, room is often less than clean but common areas are spotless. Activities are good and important. Out of office hours security and telephone answering sometimes poor."

Frances P rating: 2.92 out of 5

"My mother has been a resident in Elm Bank for almost two years and during that time, her care has been very up and down, sometimes amazing! It all depends on the carer who is responsible at the time. Staff shortages seem to be the main problem. This unfortunately means an inconsistency in care on a day to day basis. I also feel this puts a massive strain on the staff which ultimately affects the residents. On her floor, there is a senior who works one shift pattern who is excellent (although she often gets called away to cover meds etc in other places) but there is no permanent carer on the opposite shift. This means every day the carers can be different - often they have no knowledge of my mum's needs etc. My mum is happy and settled, and I wouldn't want to move her anywhere else but it would be good to know staffing issues are being addressed."

Amanda rating: 3.5 out of 5

"Dad joined mum at Elmbank for some respite care. He was very well looked after and the staff were lovely even though he was a 'tricky' and 'reluctant' resident. Staff were great at a very difficult time."

V R rating: 3.83 out of 5

"The staff are very kind and help us when we need it. Unfortunately, when members of staff are on holiday or off sick we don't do quite so well. I don't think we can grumble, I think Elmbank House is possibly the best in Kettering."

Hilda C rating: 3.64 out of 5

"My stay at Elm Bank Care Home is very happy. May it last for many years to come. The care, food and the help of the care staff are excellent."

Michael G rating: 5 out of 5

"Extremely Good."

J M rating: 5 out of 5

"Elm Bank Care Home provides the different levels of care required by both wife and myself in separate facilities."

John B rating: 4.25 out of 5

"Been cared for very well. Staff very helpful and very friendly. Good choice of meals, meals were adequate. This has been my second respite period in 3 months and I have made a lot of good friends. Would recommend to any of my friends to come to Elmbank if they needed care, full time or respite."

M P rating: 4.42 out of 5

"We are delighted with the care and professionalism shown by all the staff at Elm Bank Care Home. My mother has been treated with friendliness and respect by the staff and they have gone out of their way to nurture her. She has made friends with other residents and has had a lovely nine day 'holiday'. Thank you so much on behalf of my mother and myself."

Penelope B rating: 5 out of 5

"Nice friendly staff. Plenty of space in the room. Good activities daily. In good decorative order."

Sandra B rating: 4.33 out of 5

"My relative enjoys the activities, staff are always friendly and approachable at any time. My relative would like more days out from the care home as it breaks up the day and gives them something different. The new wallpaper is lovely and cheerful."

E B rating: 5 out of 5

"Clean, nice friendly staff. Clean building, very well done."

S B rating: 5 out of 5

"I think the care home is fantastic, but I think it is very expensive. But, I can't fault the care that they give. When a resident works hard and saves for their retirement and unfortunately has to go into care and all their money is going that quick. That is my opinion. I was in a lot of care homes for my mother when she was alive and this is the best one."

J T rating: 4.58 out of 5

"My every need was catered for. I came for a rest and got it in abundance. All staff were caring and very kind. Food was delicious and was readily available. I came for 2 weeks to recover from a fracture. This was certainly achieved. Not sure I want to go home."

Ruth C rating: 5 out of 5

"My mother is a resident on the third floor at Elm Bank Care Home. She has progressive dementia. All staff that come into contact with floor three ie, most staff are very understanding, compassionate towards mum. Thanks to all at Elm Bank Care Home for your support and your respects to my mum and family. Nothing is too much trouble. Thank you."

Lynn L rating: 4.83 out of 5

"This is an excellent care home. The staff are all dedicated and professional at all times. Nothing is too much trouble and the wishes of both residents and relatives are always considered. Elm Bank Care home is probably the finest care home in the area. I have also found the staff to be kind and considerate during what can often be a stressful time for residents."

Hadrian M rating: 4.92 out of 5

"All staff are caring and courteous to both visitors and clients. Nothing is too much trouble. Always having time to discuss any problems/issues that may have arisen. Respect and dignity is always evident, even with the more difficult clients. Having done lots of research we know this was the correct place for our parents, a real home from home."

H M rating: 4.75 out of 5

"More attention to detail is required!"

Angela C rating: 4.17 out of 5

"Friendly and attentive staff, great activities, clean room and common areas. I have been informed that the food is good but not always cooked 'as it should be'!"

Z M rating: 4.83 out of 5

"Pleasant environment, caring staff. Happy residents. Food good. Clean."

Lorraine G rating: 5 out of 5

"Since her arrival mum (and all the family) have felt welcomed. The staff, although very busy, always make time to ensure she is comfortable and happy. They have always shown the utmost care and professionalism. Food is varied for all palates and appetites. Activities are run every day to ensure everyone has the opportunity to keep occupied. Overall, we are extremely satisfied with the home and would recommend it."

Sue L rating: 4.58 out of 5

"Elm Bank could be seen as expensive but when compared with other care homes charging slightly less the overall quality is worth the extra. It is hard to adjust to a life in a care home after being independent all your life but Elm Bank try very hard to make residents overcome this issue. Food is important as it has to suit all tastes sometimes can be bland. Only real issue which can be readily seen is the often staffing levels are low - overall good care."

B H rating: 3.92 out of 5

"Care/Support depends on individual staff members. Some excellent, others not so."

O S rating: 3.64 out of 5

"We pleased mum here for emergency respite care following a short illness. The staff and management were friendly and helpful. They adjusted quickly to meet mum's needs and requests. After speaking to the assistant manager an issue with drain in the bathroom was resolved. As the daughter, I felt mum was well looked after and cared for."

Deborah N rating: 4 out of 5

"Considering the cost of care, there should be more staff."

C B rating: 3.25 out of 5

"No complaints."

John H rating: 3.83 out of 5

"Room for improvement in all areas, especially Activities."

Sheila B rating: 2.83 out of 5

"My Aunt has been a resident at Elm Bank since August 2018 having moved from Dunstable to be nearer to me. I have found the home to be excellent and have been extremely impressed by the care and attention given to my Aunt. In particular, the senior carer on floor 2 has been professional, caring and friendly."

Chris M rating: 4.92 out of 5

"Just wanted to say what wonderful care and attention my father received at Elm Bank. When he first went into Elm Bank he thoroughly enjoyed the activities and the food. But sadly, as he got poorly, the love, care and attention he got were second to none. Thank you, everyone, for looking after my wonderful, precious father. I will also miss the girls on my daily visits."

Susan C rating: 4.92 out of 5

"I am a regular visitor to mum as I live nearby and have always been satisfied with the welcome and the way staff interact with residents etc. My mum has dementia and is limited in the number of activities she wants to take part in but she has never complained to me about the way she has been treated. Overall, I am content she is being well looked after which has taken away the worries I had when she lived with dad who passed away a year ago."

James K rating: 4 out of 5

"Comfortable in Elm Bank."

H G rating: 3.83 out of 5

"I credit Elm Bank care home in giving my life back."

Jayne S rating: 4.17 out of 5

"Staff approachable and welcoming. I feel comfortable while on the unit."

Colin B rating: 4 out of 5

"I am extremely pleased with all aspects of my Mum's care. Everyone is so helpful, caring and friendly. I couldn't have wished for a better care home for my Mum."

Sue B rating: 5 out of 5

"When my time comes to be a resident, I would feel very comfortable and welcome at Elm Bank!"

Tim R rating: 4.75 out of 5

"Throughout my father's stay at Elm Bank, I have found the staff to be most attentive. I had no hesitation in extending his respite care as the weeks went on. The staff quickly got to know his preferences and were very accommodating in his continuing care."

M M rating: 4.1 out of 5

"Peaceful, comfortable, clean. Good food, helpful staff."

George J rating: 5 out of 5

"I've enjoyed my rest on respite care."

Marlene L rating: 5 out of 5

"Very good at meals but not guests, very private."

Stella P rating: 5 out of 5

"I have thoroughly enjoyed my stay here and the company (other residents) and the day and night staff have been wonderful. Thank you."

Cynthia A rating: 4.25 out of 5

"We could not praise Elm Bank highly enough. The care that my mum has received has been excellent. The staff are so warm, caring and loving with the residents. Nothing is too much trouble and I would highly recommend it. Altogether a fantastic experience."

Catherine B rating: 4.75 out of 5

"Excellent care and support from friendly staff. Attractive and clean rooms."

M M rating: 4.82 out of 5

"I saw an improvement in Mam's overall wellbeing after a week of residence in Elm Bank. Thanks to all for your help and support."

Keith M rating: 3.92 out of 5

"I always seem to be ringing up these days. My dad is happy there but he is not attended to when the emergency bell rung. I witnessed this first hand when I visited, he seemed very unwell I rang the emergency buzzer waited 10 minutes, no one came, went out to find someone. Found two staff just down the hall chatting. I think they are understaffed. He was taken to hospital same night where he stayed for three weeks, the room is very grubby I think they were told to do a deep clean before he returned from the hospital after a second time of being admitted, shortly after the first one."

David rating: 2.5 out of 5

"The care and attention given to Mum has been excellent considering the mess she was in when she was discharged from the hospital. Thanks to the care of the staff, she is 100% better now. The surroundings have also helped with her rehabilitation."

G M rating: 4.92 out of 5

"The staff at Elm Bank are always friendly and reception always happy to greet and help. I have just started to use the app - staff were exceptionally patient and helpful. Mum loves to see pictures of herself and family. Thank you Elm Bank for your care of my mum. It is very appreciated."

Ella S rating: 4.08 out of 5

"Each area of the home I have experienced I have been extremely impressed by. All the staff are very friendly and always happy to help when possible. Overall I have enjoyed my stay."

P C rating: 4.25 out of 5

"I have no complaints."

Elizabeth L rating: 3.83 out of 5

"My mum's care is first class, the team are incredible. Having spent time in another care home, where it was like a prison, the staff in Elm Bank are outstanding. Thank you so much. I am so relieved."

David T rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Elm Bank Care Home offer?

    Elm Bank Care Home offers Residential care, Dementia care, Respite / Short stay.