Meet the Elm Bank Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jessica Pateman

General Manager

Hi. My name is Jess and I am the General Manager at Elm Bank. My main goal is to make sure everyone in our home - residents, staff, family and visitors – feel they are in a welcoming environment and are being supported in every way. I have always had a passion to care for others due to personal experiences in my early life. I make an effort to stay in regular contact with residents’ relatives, to make sure the family also receives support and information from us, and so we can answer any queries as swiftly as possible.

I began my career as a Carer for the Isle of Man Government and then trained to be a Senior Social Care Worker. I completed my NVQ Level 3 in Care and was working towards a care management qualification before moving to the UK.

I joined Brampton View Care Home in Northampton - one of our sister homes - in 2019 as a Senior Care Assistant, with a focus on lifting the atmosphere with positivity and providing the highest quality care within the home. I was soon promoted to Head of the Residential Unit, working alongside the clinical team and managing the care team on the unit. I also managed the Housekeeping Team including cleaning, laundry and infection control. Towards the end of 2019 I became Deputy Manager at Brampton View where I developed my skills further and benefited from a range of learning opportunities. In 2020 I was delighted to be promoted to General Manager at Elm Bank.

When I am not working I enjoy improving my academic and other skills, such as playing the piano, or cooking new recipes, and I also enjoy spending time with loved ones.

Jayne Burgess

Deputy Manager

I began my career in care at the age of 25 as a Carer and progressed to Senior Carer, Head of Care and then Deputy Manager. I joined the Elm Bank team in 2013, then left in 2015 to pursue another opportunity, but returned to Elm Bank in 2017 as I missed the wonderful environment, my colleagues and of course the lovely residents.

I enjoy my role in supporting residents to live a fulfilled and active life, and I like to support our care staff who do a fantastic job. My passion is working with residents living with Dementia, so that I make a difference to their day. Seeing happy faces brings a smile to my face.

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Becky Newton

Deputy Manager

Hello. I am Becky and I joined the Elm Bank team in January 2020 as Deputy Manager. I began my career in the healthcare sector when I was 18, as a Healthcare Assistant, initially caring for older people with complex and challenging mental health support needs. I soon realised that my passion was to support and help people with dementia and I am delighted that 16 years on I am still working within the sector and have been promoted to Deputy Manager. People say I am a kind, patient and caring person with strong work ethics, and I believe this enables me to provide person-centred care to residents and encouragement to team colleagues.

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Cassie and Chloe

Activities Coordinators

Hi! My name is Cassie and I have been part of the Elm Bank team since 2018 as an Activities Coordinator. During my time here I have enjoyed learning new skills and gaining confidence while bringing smiles to residents' faces. I enjoy all the activities and entertainment we put on here at Elm Bank. I particularly love being creative and hosting arts, crafts and sensory activities.

Hi! My name is Chloe and I have worked at Elm Bank since 2015. I joined the team as a dining host and realised how much I loved keeping residents company and listening to their amazing stories. I was delighted to be offered the role of Activities Coordinator so that I can spend time with residents. I encourage everyone to get involved in our group activities, so they can try new things and maintain a positive mind-set.

Activities at Elm Bank are an extremely important part of the care and support we provide to all residents. We aim to keep people entertained and stimulated through our range of daily activities, with something to suit everyone. We arrange one-to-one and group activities, crafts, mental challenges, physical exercise, food-related activities, social occasions and lots of celebrations as there is at least one birthday a week. We encourage staff, families, friends and the local community to get involved too.

We offer in-home church services to meet spritual needs, weekly exercise classes to keep everyone active, a wide range of hired entertainers such as petting zoos, singers, comedy, theatre, outings in our minibus, pub lunches and more!

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Jo Bishop


Hello. I am Jo and I have seven years' experience as an Administrator in care homes. I really enjoy working in a care environment and am delighted to be part of the Elm Bank Team. I like getting to know residents and their families, and helping to make quality of life in their later years the best it can be. I am the person to speak to regarding communications, finances and other administrative matters and I look forward to assisting you.

In my spare time I enjoy travel (I have family in Ibiza), reading and my grandchildren, but my big passion is motorcycling, British Superbikes and Formula 1. I have my own motorbike and attend events to raise money for the Air Ambulance.

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Isabel Carlisle


Hello. I am Isabel and I have been working at Elm Bank Care Home since 2013 as the Customer Liaison colleague. I support families with their enquiries and visits to view the home. I ensure our show rooms are always ready for viewings and I am always proud to welcome visitors. I liaise with members of the local community and community projects to showcase Elm Bank and the wonderful work we do in Kettering.

Elm Bank has lots of activities every day and it’s lovely to see people from our community joining us when they can. I look forward to being able to welcome community groups back to use our shared spaces for their group sessions. Please do not hesitate to ask if there is something I can help you with.


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Maintenance Team

Hello. We are the Maintenance Team at Elm Bank Care Home. I’m Mitch on the left and I am the Head Maintenance Man. I’ve been at Elm Bank since 2013 when I joined as a kitchen Assistant, but I soon moved to the Maintenance Team and in 2015 I was promoted to Head of Maintenance.

Hello. I’m Jade, in the middle. I joined the Elm Bank team as a Senior Carer in 2016 then in 2019 I decided to change career and became part of the Maintenance Team. I enjoy the variety of my work, keeping active and making sure everything works smoothly.

And finally, I’m Tony, on the right. I have been working at Elm Bank since 2014. We are a great little team and all really enjoy our jobs, making sure residents live in a safe and well maintained environment with beautiful surroundings.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01536 439261

All other calls

01536 313520

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards