Hi! My name is Courtney and I have worked at Elm Bank since 2016. I love being Head of Care and making sure all residents receive the correct care for their needs and wishes. I have worked on all the communities at Elm Bank, getting to know each resident and their personality. I believe it is very important that the whole care team is aware of residents’ likes and preferences so we can provide the daily routine they feel comfortable with and make sure life at Elm Bank is an easy, calm experience. I enjoy interacting with residents, getting to know the many different characters and hearing about their lives and families.

Hello. I am Maxine and I have been a team member at Elm Bank since 2014 when I joined as a Senior Carer. I support residents every day and make sure their health needs are provided for, including issuing prescribed medication and carrying regular health checks. I enjoy the company of residents and take pride in making sure they are comfortable and have everything they need. I love seeing residents every day, listening to their life stories and reminiscing over photos. I like helping with Elm Bank’s activities and meal times too, making sure the whole team encourages residents to participate and socialise.

Stacey is a bubbly, happy and cheerful activities coordinator who has worked at Elm Bank previously as a care assistant and found that supporting residents through activities was her passion. Stacey enjoys activities in our dementia communities, ensuring residents are happy, supported and prompted to explore their inner creativity.

Hello. My name is Tina and I have been a team member at Elm Bank since 2011. I make sure all the staff in my team are supported to deliver the correct care to residents at all times, with dignity. I enjoy seeing residents socialise with each other in our friendly community, sharing their life stories and getting to know each other better all the time. I supporting the Activities Team by encouraging residents to participate in the wide range of options available every day, helping them to try new things to promote physical, emotional and cognitive wellbeing. I issue prescribed medication at set times through the day and make sure all support needs are being met by the team. I like meeting new residents and their families so that I can help make their move to Elm Bank as smooth and relaxed as possible.

Hello. I am Jessica and I am a Team Leader of our Bluebell residential community. I enjoy making sure each day starts as well as possible for every resident. The Bluebell team delivers care and support with dignity, and helps people with whatever they need throughout the day including great food, interesting activities, companionship or peace and quiet. I love my work and always guide my team in treating every resident as an individual.

I joined the Elm Bank team as a Senior Carer in 2016 then in 2019 I decided to change career and I became part of the Maintenance Team. I enjoy the variety of my work and like to keep active. I make sure everything works smoothly so that Elm Bank is safe, comfortable and attractive for residents, visitors and staff.

Hello. I am Isabel and I have been working at Elm Bank Care Home since 2013 as the Customer Liaison colleague. I support families with their enquiries and visits to view the home. I ensure our show rooms are always ready for viewings and I am always proud to welcome visitors. I liaise with members of the local community and community projects to showcase Elm Bank and the wonderful work we do in Kettering.

Elm Bank has lots of activities every day and it’s lovely to see people from our community joining us when they can. I look forward to being able to welcome community groups back to use our shared spaces for their group sessions.

Please do not hesitate to ask if there is something I can help you with.

Hello. I am Mark and I have worked at Elm Bank since 2015. I love connecting with residents and learning their life stories. I encourage residents to socialise with each another and create friendships in our home, especially during our wide range of daily activities. My favourite session is our weekly carpet bowls competition where all our residents compete for a trophy. This is an activity that anyone can participate in, regardless of their fitness or physical ability, and it brings everyone together. Activities at Elm Bank are an important part of the care and support we provide. We aim to keep people entertained and stimulated with something to suit everyone, including one-to-one and group activities. We provide crafts, mental challenges, physical exercise, food-related activities, social occasions and lots of celebrations as there is at least one birthday a week. We encourage staff, families, friends and the local community to get involved too.

Hello. I am Kathryn and I have been working at Elm Bank since 2012 as the Administration Assistant. I support our Administrator with a variety of tasks including responding to new enquiries and showing people around, family visits to residents, reception duties, payroll reports and much more. I enjoy greeting people and helping with queries. I like to make sure that our reception area is welcoming, clean and tidy for everyone who enters our beautiful home. Elm Bank welcomes members of the community to participate in our many activities and events. Residents like to get to know new people and see knew faces, so please get in touch to find out how you can become part of the Elm Bank community – I’m here to help you.

Hello. I am Tina and I joined the Elm Bank team in 2020 as Head of Housekeeping. I ensure every member of the Housekeeping Team is confident in keeping Elm Bank safe, clean and comfortable for all residents, staff and visitors. Infection control is an important part of our role and I make sure we have all the equipment, materials and training we need to do this. I love it when residents help with daily tasks as it makes life more natural. We have several residents who like to help with the washing up or folding clothes, which helps maintain their independence. I like chatting to residents and finding out about their families, careers and hobbies. I also like to understand their likes and dislikes so that we can support their preferred routines and make sure their rooms are exactly how they like them.