Meet the Elm Bank Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jessica Pateman

General Manager

Hi. My name is Jess and I am the General Manager at Elm Bank. My main goal is to make sure everyone in our home - residents, staff, family and visitors – feel they are in a welcoming environment and are being supported in every way. I have always had a passion to care for others due to personal experiences in my early life. I make an effort to stay in regular contact with residents’ relatives, to make sure the family also receives support and information from us, and so we can answer any queries as swiftly as possible.

I began my career as a Carer for the Isle of Man Government and then trained to be a Senior Social Care Worker. I completed my NVQ Level 3 in Care and was working towards a care management qualification before moving to the UK.

I joined Brampton View Care Home in Northampton - one of our sister homes - in 2019 as a Senior Care Assistant, with a focus on lifting the atmosphere with positivity and providing the highest quality care within the home. I was soon promoted to Head of the Residential Unit, working alongside the clinical team and managing the care team on the unit. I also managed the Housekeeping Team including cleaning, laundry and infection control. Towards the end of 2019 I became Deputy Manager at Brampton View where I developed my skills further and benefited from a range of learning opportunities. In 2020 I was delighted to be promoted to General Manager at Elm Bank.

When I am not working I enjoy improving my academic and other skills, such as playing the piano, or cooking new recipes, and I also enjoy spending time with loved ones.

Cassie and Chloe

Activities Coordinators

Hi! My name is Cassie and I have been part of the Elm Bank team since 2018 as an Activities Coordinator. During my time here I have enjoyed learning new skills and gaining confidence while bringing smiles to residents' faces. I enjoy all the activities and entertainment we put on here at Elm Bank. I particularly love being creative and hosting arts, crafts and sensory activities.

Hi! My name is Chloe and I have worked at Elm Bank since 2015. I joined the team as a dining host and realised how much I loved keeping residents company and listening to their amazing stories. I was delighted to be offered the role of Activities Coordinator so that I can spend time with residents. I encourage everyone to get involved in our group activities, so they can try new things and maintain a positive mind-set.

Activities at Elm Bank are an extremely important part of the care and support we provide to all residents. We aim to keep people entertained and stimulated through our range of daily activities, with something to suit everyone. We arrange one-to-one and group activities, crafts, mental challenges, physical exercise, food-related activities, social occasions and lots of celebrations as there is at least one birthday a week. We encourage staff, families, friends and the local community to get involved too.

We offer in-home church services to meet spritual needs, weekly exercise classes to keep everyone active, a wide range of hired entertainers such as petting zoos, singers, comedy, theatre, outings in our minibus, pub lunches and more!

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Isabel Carlisle


Hello. I am Isabel and I have been working at Elm Bank Care Home since 2013 as the Customer Liaison colleague. I support families with their enquiries and visits to view the home. I ensure our show rooms are always ready for viewings and I am always proud to welcome visitors. I liaise with members of the local community and community projects to showcase Elm Bank and the wonderful work we do in Kettering.

Elm Bank has lots of activities every day and it’s lovely to see people from our community joining us when they can. I look forward to being able to welcome community groups back to use our shared spaces for their group sessions. Please do not hesitate to ask if there is something I can help you with.


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Maintenance Team

Hello. We are the Maintenance Team at Elm Bank Care Home. I’m Mitch on the left and I am the Head Maintenance Man. I’ve been at Elm Bank since 2013 when I joined as a kitchen Assistant, but I soon moved to the Maintenance Team and in 2015 I was promoted to Head of Maintenance.

Hello. I’m Jade, in the middle. I joined the Elm Bank team as a Senior Carer in 2016 then in 2019 I decided to change career and became part of the Maintenance Team. I enjoy the variety of my work, keeping active and making sure everything works smoothly.

And finally, I’m Tony, on the right. I have been working at Elm Bank since 2014. We are a great little team and all really enjoy our jobs, making sure residents live in a safe and well maintained environment with beautiful surroundings.

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Tina Bezzina

Head of Housekeeping

Hello. I am Tina and I joined the Elm Bank team in 2020 as Head of Housekeeping. I ensure every member of the Housekeeping Team is confident in keeping Elm Bank safe, clean and comfortable for all residents, staff and visitors. Infection control is an important part of our role and I make sure we have all the equipment, materials and training we need to do this. I love it when residents help with daily tasks as it makes life more natural. We have several residents who like to help with the washing up or folding clothes, which helps maintain their independence. I like chatting to residents and finding out about their families, careers and hobbies. I also like to understand their likes and dislikes so that we can support their preferred routines and make sure their rooms are exactly how they like them.

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Stacey Hopkinson


Hello. I am Stacey and I joined the Elm Bank team in 2020 as Administrator. I applied to work at Elm Bank after hearing very positive feedback about the home. I make sure all the office procedures are completed correctly, including finance, ordering supplies, staff rotas, liaising with families and much more. I make sure the other members of the administration team have the training they need to welcome visitors, process correspondence, answer the telephones and respond to queries. I am delighted to be part of the Elm Bank team and look forward to meeting you.

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Kathryn Jackson

Administration Assistant

Hello. I am Kathryn and I have been working at Elm Bank since 2012 as the Administration Assistant. I support our Administrator with a variety of tasks including responding to new enquiries and showing people around, family visits to residents, reception duties, payroll reports and much more. I enjoy greeting people and helping with queries. I like to make sure that our reception area is welcoming, clean and tidy for everyone who enters our beautiful home. Elm Bank welcomes members of the community to participate in our many activities and events. Residents like to get to know new people and see knew faces, so please get in touch to find out how you can become part of the Elm Bank community – I’m here to help you.

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Maxine Kwiecien

Team Leader

Hello. I am Maxine and I have been a team member at Elm Bank since 2014 when I joined as a Senior Carer. I support residents every day and make sure their health needs are provided for, including issuing prescribed medication and carrying regular health checks. I enjoy the company of residents and take pride in making sure they are comfortable and have everything they need. I love seeing residents every day, listening to their life stories and reminiscing over photos. I like helping with Elm Bank’s activities and meal times too, making sure the whole team encourages residents to participate and socialise.

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Courtney Cook

Team Leader

Hi! My name is Courtney and I have worked at Elm Bank since 2016. I love being Head of Care and making sure all residents receive the correct care for their needs and wishes. I have worked on all the communities at Elm Bank, getting to know each resident and their personality. I believe it is very important that the whole care team is aware of residents’ likes and preferences so we can provide the daily routine they feel comfortable with and make sure life at Elm Bank is an easy, calm experience. I enjoy interacting with residents, getting to know the many different characters and hearing about their lives and families.

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Tina Coveney

Team Leader

Hello. My name is Tina and I have been a team member at Elm Bank since 2011. I make sure all the staff in my team are supported to deliver the correct care to residents at all times, with dignity. I enjoy seeing residents socialise with each other in our friendly community, sharing their life stories and getting to know each other better all the time. I supporting the Activities Team by encouraging residents to participate in the wide range of options available every day, helping them to try new things to promote physical, emotional and cognitive wellbeing. I issue prescribed medication at set times through the day and make sure all support needs are being met by the team. I like meeting new residents and their families so that I can help make their move to Elm Bank as smooth and relaxed as possible.

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Harry Bagshaw

Hello. I am Harry and I joined Elm Bank as Head Chef in 2020. I support all members of the kitchen team to ensure they are confident in their roles, familiar with our menus and ready to deliver high quality, appetising meals and snacks on time every day. Our menus change every week and offer several options every meal time, including traditional meals and food styles from different cultures. Elm Bank holds a monthly residents’ meeting where we ask for feedback and ideas for future menus. I enjoying celebrating special occasions too so we bake a lot of birthday cakes. It is important that the kitchen team provides a balanced diet for all residents, to meet their nutritional needs and dietary requirements. We hold lots of food-themed activities to offer residents’ new food knowledge and encourage them to try something different. We have held cultural food events, cheese and wine tasting, cupcake making and much more. Food-related activities are very popular with residents.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01536 439261

All other calls

01536 313520

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards