Meet the Elm Bank Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jessica Pateman

General Manager

Hi. My name is Jess and I am the General Manager at Elm Bank. My main goal is to make sure everyone in our home - residents, staff, families and visitors – feels they are in a welcoming environment and are being supported in every way. I have always had a passion to care for others due to personal experiences in my early life. I make an effort to stay in regular contact with residents’ relatives, to make sure the family also receives support and information from us, and so we can answer any queries as swiftly as possible. 
I began my career as a Carer for the Isle of Man Government and then trained as a Senior Social Care Worker. I completed my NVQ Level 3 in Care and was working towards a care management qualification before moving to the UK.
I joined Brampton View Care Home in Northampton - one of our sister homes - in 2019 as a Senior Care Assistant, with a focus on creating a positive community and providing the highest quality care within the home. I was soon promoted to Head of the Residential Community, working alongside the clinical team and managing the care team on the in that part of the home. I also managed the Housekeeping Team including cleaning, laundry and infection prevention. In 2019 I became Deputy Manager where I developed my skills further and benefited from a range of learning opportunities. In 2020 I was delighted to be promoted to General Manager at Elm Bank.
When I am not working I enjoy improving my academic and other skills, such as playing the piano, or cooking new recipes, and I also enjoy spending time with loved ones.

Arnel Berido

Deputy Manager

Hello. I am Arnel and I became Deputy Manager of Elm Bank in 2021. I joined the home in 2018 and have been working in the UK elderly care sector since 2004. Prior to that I did nursing training in The Philippines. Since joining the Elm Bank Team I have completed an NVQ Level 3 in Adult Social Care and an NVQ Level 3 in Supervisory skills. I joined as a Care Assistant, then became a Senior Carer before becoming Deputy Manager. I am passionate about supporting people in their later years, especially people affected by dementia. If have undertaken additional training in caring for people with dementia and I am the Dementia Champion at Elm Bank where I guide my colleagues in providing the best care we can. When I am not at work I enjoy cooking, listening to music, dancing and arts/crafts - all activities that our residents enjoy too. People always describe me as a happy, smiley person.

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Courtney Cook

Head of Care

Hi! My name is Courtney and I have worked at Elm Bank since 2016. I love being Head of Care and making sure every resident receives the correct care for their needs and wishes. I have worked on all the communities at Elm Bank, getting to know each resident and their personality. I believe it is very important that the whole care team is aware of residents’ likes and preferences so we can provide the daily routine they feel comfortable with, and make sure life at Elm Bank is an easy, calm experience. I enjoy interacting with residents, getting to know them and hearing about their lives and families.

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Maxine Kwiecien

Team Leader

Hello. I am Maxine and I have been a team member at Elm Bank since 2014 when I joined as a Senior Carer. I support residents to make sure their everyday health needs are provided for, including issuing prescribed medication and carrying out regular health checks. I enjoy the company of residents and I take pride in making sure they are comfortable and have everything they need. I enjoy listening to their life stories and reminiscing over photos. I like helping with Elm Bank’s activities and meal times, too, making sure the whole team encourages residents to participate and socialise.

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Tina Coveney

Team Leader

Hello. My name is Tina and I have been a team member at Elm Bank since 2011. I make sure all the staff in my team are supported to deliver the correct care to residents, with dignity at all times. I enjoy seeing residents socialise with each other in our friendly community, sharing their life stories and getting to know each other better. I support the Activities Team by encouraging residents to participate in the wide range of options available every day, helping them to try new things to promote physical, emotional and cognitive well-being. I issue prescribed medication at set times throughout the day and make sure all support needs are being met by the team. I like meeting new residents and their families so that I can help make their move to Elm Bank as smooth and relaxed as possible.

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Jessica Wildman

Team Leader

Hello. I am Jessica and I am the Team Leader in our Bluebell residential community. I enjoy making sure each day starts as well as possible for every resident. The Bluebell team delivers care and support with dignity, and helps people with whatever they need throughout the day, including great food, interesting activities, companionship or peace and quiet. I love my work and always guide my team in treating every resident as an individual.

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Stacey Bailey

Activities Coordinator

Hi, I'm Stacy. People say I am bubbly, happy and cheerful, which I hope comes through in my role as Activities Coordinator which I started in 2021. I have worked here previously as a care assistant so I know the home well. I particularly enjoy leading activities for dementia residents, ensuring they are happy, supported and prompted to explore their inner creativity.

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Toni Leigh-Philips

Activities Coordinator

Hi, I'm Toni. I love to see residents singing and dancing with joy. I focus on ensuring our activities are varied, providing something for everyone to enjoy, whether that is a craft, some exercise, a quiz, a social event, something sensory or some one-to-one time with a team member. We also aim to support cultural preferences and make sure our activities are person-centred. I particularly like to help people to look and feel their best with hair and beauty treatments.

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Mark Roughton

Activities Coordinator

Hello. I am Mark and I joined the Elm Bank team in 2015. I love spending time with residents and learning their life stories. I encourage them to socialise with each other and build new friendships in our home, especially during our wide range of daily activities. My favourite session is our weekly carpet bowls competition when residents compete for a trophy. It is an activity anyone can participate in, regardless of fitness or physical ability, and it brings everyone together. Activities at Elm Bank are a key part of the care and support we provide. We aim to keep everyone entertained and stimulated with something they enjoy, including one-to-one and group activities. We provide crafts, mental challenges, physical exercise, food-related activities and social occasions as there is at least one birthday a week to celebrate. We encourage staff, families, friends and the local community to get involved with our activities and events, too.

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Nina Roberts


Hello. I'm Nina. I joined Elm Bank as the Administrator in 2021 and I help residents and families with finances and paperwork, so please do speak to me if you have any questions about these. I have worked in administration roles for over 20 years and absolutely love working as part of a team. I aim to make moving to our home as smooth as possible for residents and I like making our support procedures as efficient as possible.

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Isabel Carlisle


Hello. My name is Isabel and I have been working at Elm Bank Care Home for nearly 10 years. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, show rooms and welcoming visitors the home. I also liaise with the local community and community projects which showcase Elm Bank and the wonderful work we do.  We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm bank. Every day is different here!

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Kathryn Jackson

Administration Assistant

Hello. I am Kathryn and I have been working at Elm Bank since 2012 as an Administration Assistant and Receptionist. I support our Administrator with a variety of tasks including responding to new enquiries, showing people around our lovely home, welcoming families when they visit, reception duties and helping with queries. I like to make sure our reception area is welcoming, clean and tidy for everyone who enters our beautiful home. We welcome members of the community to participate in our activities and events as residents like to see new faces, so please get in touch to find out how you can become part of the Elm Bank community – I’m here to help you.

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Cath Spooner


Hello. I am Cath and I joined the Elm Bank team in 2021 to cover maternity leave. I previously worked at KGH in an administration role and have mainly worked in administration throughout my working life. I have also worked in a pharmacy as a dispenser. I am new to the Elm Bank team and am pleased to have found a role in a friendly environment. I am a sociable person and am looking forward to getting know residents and colleagues. When I am not at work I enjoy cooking, gardening and spending time with my little dog.

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Martin Allen

Head Chef

Hi. I'm Martin. I joined Elm Bank in 2021 as Head Chef and manage a great team of kitchen assistants and dining hosts who make sure all residents receive a meal of their choice from our menu which changes every day. We accommodate people's food preferences, allergies and dietary needs, and we can provide food and drinks that are soften or thickened to support swallowing. We love provide treats too for all the lovely birthdays we celebrate here.

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Sharntelle Hall

Sous Chef

Hi. My name is Sharntelle and I am the Sous Chef at Elm Bank. I support our Head Chef to ensure we offer a choice of delicious meals, three times a day, to meet residents' food preferences and dietary needs. I love cooking and I take the time to speak to residents about what food they enjoyed or weren't so keen on. We include special requests and residents' favourites in our menus, and we provide cakes and biscuits to go with morning and afternoon refreshments. We also cater for special events, food-related activities and all the birthdays and other celebrations here at Elm Bank.

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Jade Pateman

Head of Maintenance

Hello. I’m Jade. I joined the Elm Bank team as a Senior Carer in 2016 then, in 2019, I decided to change career and I became part of the Maintenance Team. I enjoy the variety of my work and like to keep active. I am now Head of Maintenance and like to make sure everything is checked regularly, and repaired or replaced if necessary, so that Elm Bank is safe, comfortable and attractive for residents, visitors and staff.

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Tony Booth


Hi. I'm Tony and I joined the Elm Bank team in 2014. I enjoy making sure everything works smoothly so Elm Bank is safe, comfortable and attractive for residents, visitors and staff. I like getting to know residents and making sure everything works well for them and keeping their rooms well decorated. I really like working in such a friendly home with beautiful surroundings.

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Tina Bezzina

Head of Housekeeping

Hello. I am Tina and I joined the Elm Bank team in 2020 as Head of Housekeeping. I ensure every member of the Housekeeping Team is confident in keeping Elm Bank safe, clean and comfortable for all residents, staff and visitors. Infection prevention is an important part of our role and I make sure we have all the equipment, materials and training we need to do this.  We have several residents who like to help with the washing up or folding clothes, which helps maintain their independence. I like chatting to residents and finding out about their families, careers and hobbies. I also like to know their likes and dislikes so we can support their preferred routines and make sure their rooms are exactly how they like them.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01536 439261

All other calls

01536 313520

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards