Meet the Elm Bank Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jessica Pateman

General Manager

Hi, my name is Jess and I am the General Manager at Elm Bank. Welcome to our website!

My main goal is to make sure everyone in our home - residents, staff, family and visitors – feel they are in a welcoming environment and are being supported in every way. I have always had a passion to care for others due to personal experiences in my early life. I make an effort to stay in regular contact with residents’ relatives, to make sure the family also receives support and information from us, and so we can answer any queries as swiftly as possible.

I began my career as a Carer for the Isle of Man Government and then trained to be a Senior Social Care Worker. I completed my NVQ Level 3 in Care and was working towards a care management qualification before moving to the UK.

I joined Brampton View Care Home in Northampton - one of our sister homes - in 2019 as a Senior Care Assistant, with a focus on lifting the atmosphere with positivity and providing the highest quality care within the home. I was soon promoted to Head of the Residential Unit, working alongside the clinical team and managing the care team on the unit. I also managed the Housekeeping Team including cleaning, laundry and infection control. Towards the end of 2019 I became Deputy Manager at Brampton View where I developed my skills further and benefited from a range of learning opportunities. In 2020 I was delighted to be promoted to General Manager at Elm Bank.

When I am not working I enjoy improving my academic and other skills, such as playing the piano, or cooking new recipes, and I also enjoy spending time with loved ones.

Courtney Cook

Team Leader

Hi! My name is Courtney and I have worked at Elm Bank since 2016. I love being Head of Care and making sure all residents receive the correct care for their needs and wishes. I have worked on all the communities at Elm Bank, getting to know each resident and their personality. I believe it is very important that the whole care team is aware of residents’ likes and preferences so we can provide the daily routine they feel comfortable with and make sure life at Elm Bank is an easy, calm experience. I enjoy interacting with residents, getting to know the many different characters and hearing about their lives and families.

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Carl Granfield

Activities Lead

Carl ensures fantastic leadership within the activities team and that the residents enjoy their time at the home. Carl makes sure that every resident has a story and activities are created around residents' person-centred preferences.

Nina Roberts


I have been in an administration role for over 20 years and absolutely love working as part of a team. Not only do I enjoy my role as the Home Administrator, but being able to deliver a great service to happy residents is the success of our home.

Maxine Kwiecien

Team Leader

Hello. I am Maxine and I have been a team member at Elm Bank since 2014 when I joined as a Senior Carer. I support residents every day and make sure their health needs are provided for, including issuing prescribed medication and carrying regular health checks. I enjoy the company of residents and take pride in making sure they are comfortable and have everything they need. I love seeing residents every day, listening to their life stories and reminiscing over photos. I like helping with Elm Bank’s activities and meal times too, making sure the whole team encourages residents to participate and socialise.

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Stacey Bailey

Activities Coordinator

Stacey is a bubbly, happy and cheerful activities coordinator who has worked at Elm Bank previously as a care assistant and found that supporting residents through activities was her passion. Stacey enjoys activities in our dementia communities, ensuring residents are happy, supported and prompted to explore their inner creativity.

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Toni Leigh-Philips

Activities Coordinator

Toni enjoys seeing residents singing and dancing with joy. Toni has focused on ensuring our activities are diverse, support cultural preferences and are person-centred. Toni specialises in beauty, therapy and hair.

Tina Coveney

Team Leader

Hello. My name is Tina and I have been a team member at Elm Bank since 2011. I make sure all the staff in my team are supported to deliver the correct care to residents at all times, with dignity. I enjoy seeing residents socialise with each other in our friendly community, sharing their life stories and getting to know each other better all the time. I supporting the Activities Team by encouraging residents to participate in the wide range of options available every day, helping them to try new things to promote physical, emotional and cognitive wellbeing. I issue prescribed medication at set times through the day and make sure all support needs are being met by the team. I like meeting new residents and their families so that I can help make their move to Elm Bank as smooth and relaxed as possible.

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Jessica Wildman

Team Leader

Hello. I am Jessica and I am a Team Leader of our Bluebell residential community. I enjoy making sure each day starts as well as possible for every resident. The Bluebell team delivers care and support with dignity, and helps people with whatever they need throughout the day including great food, interesting activities, companionship or peace and quiet. I love my work and always guide my team in treating every resident as an individual.

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Chantelle Hall

Sous Chef

Hi, my name is Chantelle, and I am the Sous Chef here at Elm Bank.

Darren Rathbone


Hi, my name is Darren, and I work in the maintenance team here at Elm Bank.

Tony Booth


I joined the Elm Bank team in 2014. I enjoy making sure everything works smoothly so that Elm Bank is safe, comfortable and attractive for residents, visitors and staff. Jade and I are a great team and really like working in such a friendly home with beautiful surroundings.

Jade Pateman


I joined the Elm Bank team as a Senior Carer in 2016 then in 2019 I decided to change career and I became part of the Maintenance Team. I enjoy the variety of my work and like to keep active. I make sure everything works smoothly so that Elm Bank is safe, comfortable and attractive for residents, visitors and staff.

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Isabel Carlisle


Hello. I am Isabel and I have been working at Elm Bank Care Home since 2013 as the Customer Liaison colleague. I support families with their enquiries and visits to view the home. I ensure our show rooms are always ready for viewings and I am always proud to welcome visitors. I liaise with members of the local community and community projects to showcase Elm Bank and the wonderful work we do in Kettering.

Elm Bank has lots of activities every day and it’s lovely to see people from our community joining us when they can. I look forward to being able to welcome community groups back to use our shared spaces for their group sessions.

Please do not hesitate to ask if there is something I can help you with.

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Mark Roughton

Activities Coordinator

Hello. I am Mark and I have worked at Elm Bank since 2015. I love connecting with residents and learning their life stories. I encourage residents to socialise with each another and create friendships in our home, especially during our wide range of daily activities. My favourite session is our weekly carpet bowls competition where all our residents compete for a trophy. This is an activity that anyone can participate in, regardless of their fitness or physical ability, and it brings everyone together. Activities at Elm Bank are an important part of the care and support we provide. We aim to keep people entertained and stimulated with something to suit everyone, including one-to-one and group activities. We provide crafts, mental challenges, physical exercise, food-related activities, social occasions and lots of celebrations as there is at least one birthday a week. We encourage staff, families, friends and the local community to get involved too.

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Kathryn Jackson

Administration Assistant

Hello. I am Kathryn and I have been working at Elm Bank since 2012 as the Administration Assistant. I support our Administrator with a variety of tasks including responding to new enquiries and showing people around, family visits to residents, reception duties, payroll reports and much more. I enjoy greeting people and helping with queries. I like to make sure that our reception area is welcoming, clean and tidy for everyone who enters our beautiful home. Elm Bank welcomes members of the community to participate in our many activities and events. Residents like to get to know new people and see knew faces, so please get in touch to find out how you can become part of the Elm Bank community – I’m here to help you.

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Tina Bezzina

Head of Housekeeping

Hello. I am Tina and I joined the Elm Bank team in 2020 as Head of Housekeeping. I ensure every member of the Housekeeping Team is confident in keeping Elm Bank safe, clean and comfortable for all residents, staff and visitors. Infection control is an important part of our role and I make sure we have all the equipment, materials and training we need to do this. I love it when residents help with daily tasks as it makes life more natural. We have several residents who like to help with the washing up or folding clothes, which helps maintain their independence. I like chatting to residents and finding out about their families, careers and hobbies. I also like to understand their likes and dislikes so that we can support their preferred routines and make sure their rooms are exactly how they like them.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01536 439261

All other calls

01536 313520

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards