Meet the Elm Bank Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Jayne Burgess

Acting General Manager

Hello my name is Jayne and I am the Deputy Manager acting as General Manager here at Elm Bank. Welcome to our website!

I started my career in care at the age of 25 starting as a Carer and progressed to Senior Carer, Head of Care and then as Deputy Manager. I first worked at Elm Bank in 2013 and left in 2015 to pursue another opportunity but returned back to Elm Bank in 2017 as I really missed the wonderful environment, my colleagues and of course our lovely residents.

I really enjoy working on the units supporting our residents to live a fulfilled life and also supporting our care staff who do a fantastic job. Working with residents living with Dementia is my passion and I really enjoying making a difference to their day and seeing happy faces brings a smile to my face.

Becky Newton

Deputy Manager

Hello my name is Becky, I am a kind, patient and caring woman who has very strong work ethics. I started working in the healthcare sector when I was 18 years old as a Healthcare Assistant caring for older people with very complex and challenging mental health.

I soon realised very quickly that my passion was to support, help and care for people with dementia. 16 year later I have progress in my career and now work as a Deputy Manager at Elm Bank Care Home which I recently joined the team in January 2020.

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Jo Bishop


I have been working as an administrator in care homes for 7 years and really enjoy the environment, getting to know the residents and helping to make their quality of life in their later years the best it can be.

In my spare time I enjoy travel (I have family in Ibiza), reading and my grandchildren but my biggest passion is motorcycling and motorsport. I have my own motorbike and ride with a group of friends who attend events and raise money for the Air Ambulance. I love watching Formula 1 and British Superbikes and attend race meetings when funds allow.

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Isabel Carlisle


My name is Isabel Carlisle, I have been working at Elm Bank Care Home for nearly 9 years, I am the Customer Liaison for Elm Bank supporting with enquiries, show rounds, show rooms and dealing with any visitors that come in to the home. I also liaise with the local community and community projects to showcase Elm Bank and the wonderful work we do.

Elm Bank does lots of activities every day and it’s always lovely seeing people from our community joining us whenever they can, our door is always open. I can also organise for you to use our space for group sessions if you need to. Feel free to pop in and have a chat with a friendly face as I enjoy meeting people and am always proud to show anybody around Elm bank, every day is different.


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Sonia Connelly

Head Chef

Hello, I’m Sonia and I am the Head Chef at Elm Bank. I gained my level 1 & 2 Catering and Hospitality Diploma in 2014 and started working at Elm bank as a Kitchen Assistant. In 2015 I progressed to Assistant Chef then Chef in 2016 and Head Chef in 2018.

I really enjoy spending time with our residents to discuss what their favourite foods are and then providing excellent standards of high quality fresh food. I love making cakes, especially for their birthdays, and our residents always look forward to our afternoon tea with freshly made home made cakes.

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Maintenance Team

We are the fantastic maintenance team at Elm Bank Care Home, I’m Mitch on the left and I am the Head Maintenance Man I’ve been at Elm Bank since 2013, I first started as a kitchen Assistant then moved to the maintenance team and in 2015 I was promoted to Head Maintenance.

Hello I’m Jade the one in the middle, I started as a Senior Carer in 2016 then in January 2019 I decided to change career and started working with the maintenance team.

And finally, I’m Tony and I have been working at Elm Bank since 2014. We all really enjoy our job and making sure our residents live in a safe and well maintained environment.

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Anne Brown

Head of Housekeeping

I first worked at Elm Bank in 2013 as a night care worker and left in 2016, I re-joined Elm Bank in 2019 as Head Housekeeper. I enjoy being back and see this as an extension of my family. I work on all of the units supporting my team and supporting our lovely residents to ensure they have their rooms personalised and cleaned to a very high standards.

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Cassie and Chloe

Activities Coordinators

Hi! My name is Cassie and I have been part of the Elm Bank team for 2 years now as an activities coordinator. During my time here I have enjoyed learning new skills and gaining confidence whilst bringing smiles to the residents faces. I enjoy all activities and entertainment we hold here at Elm Bank and I love being creative and hosting activities such as arts and crafts and sensory stimulation.

Hi! My name is Chloe and I have worked here at Elm Bank for 5 years. I started here as a host and realised how much I loved keeping residents company and listening to their amazing stories, so I took on the role of activities coordinator! I love being around the residents and getting all involved in group activities. I enjoy encouraging residents to try new things and keep a positive mind-set.

Here at Elm Bank we view activities as an extremely important subject – to keep all residents entertained and stimulated. We range from 3 to 8 activities each day to include a variety of choices to suit all our residents. We offer 1-2-1, group and independent activities for all personality traits. We love to encourage residents, team members, family and friends every day to participate in our entertainment to get everyone involved and to leave our activity with a positive mind-set.

We provide in home church services to meet religious needs, weekly exercise classes to keep all active, a wide range of hired entertainers such as petting zoos, singers, comedians and theatre plays, outings around the UK in our own mini bus for pub lunches, and trips to the zoo, plus much more!

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01536 439261

All other calls

01536 313520

Send us an email

Use our online form

Useful downloads

Here to help you make the right decision about your care requirements.

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