Reviews for Derham House Care Home

"My mum became a resident in July last year. We were apprehensive at first, but my mum settled so quickly, the front of house/manager were so helpful and kind to us. The nurses and carers in the dementia section were/are amazing. I'm not allowed to name names, unfortunately, but we were so happy with the staff showing Mum kindness and dignity."

A lovely, bright, friendly and welcoming home. My Nan has been there since June 2025 and is very 'at home' there.

Lots of activities for the residents and the staff are so kind and attentive.

Couldn't have asked for a better place or better people to help care for Nan. Thank you! ❤️

"My mum went into this home as we were at crisis point in November 2025, initially as respite but now long term. Fantastic manager, caring staff and plenty of them. We looked at lots of homes and this one by far was the most homely. I feel confident my mum is well cared for."

"My mum was discharged to Derham House from Hospital. She had 2 hospital admissions in 7 weeks from suffering TIA's & was unable to safely return home alone. It was a traumatic time for all of us as so much changed in a short period of time. My anxiety about her going into a full time care home was quickly resolved by the care & compassion shown by all the staff from the minute she arrived there. Everyone is so friendly. I really feel that each & every member of staff have taken the time to get to know mum & they have made her feel safe & welcome. She has settled so well & has said that she wants to stay there. It's a wonderful feeling to see her so happy. The home is spotlessly clean & extremely well run. I would have no hesitation in recommending it to friends & family."

My mum is a new resident at Derham House. Every member of staff have treated with kindness & respect. They have all gone above & beyond to help make the transition to her new home go as smooth as possible. We visit regularly and have always found the staff pleasant & helpful. They have helped us to adjust to mums new living arrangements. She is very happy there & hasn’t asked to return to her house once. So for us that says it all!

"Mum was a resident for 4 weeks from the middle of September 2025. The nursing staff did an excellent job keeping up with the fast progression of Mum's cancer and she was seen weekly by the visiting GP. The care staff were great and ensured Mum met her neighbours, even though she didn't leave her room. Mum liked the food and enjoyed looking out of her window into the gardens. Mum was initially worried about entering a home and the staff at Derham House managed to allay Mum's fears. The pre-assessment was professional and friendly and the thorough check-in process gave us all confidence. In the end Mum agreed to sign up as a full resident, though sadly Mum passed as respite ended. Mum received excellent care. Thanks to everyone at the home who looked after her. The things that set Derham House apart from other places I visited: Attentive staff, separate dementia and nursing wings, well maintained throughout, good food, green views and being on one level."

"My Dad has been in care at Derham House since April 2025. Last night he was suspected to have had a TIA, the home arranged for a paramedic to examine him and they decided to take him to Hospital for a check over. The night staff phoned me and kept me up to date with what was happening. He was escorted by a lovely carer who looks after him every night. She kept in constant contact with me. My friend who was also at the hospital (who doesn't know my Dad) told us the care & compassion showed to my Dad was lovely to see. We joined them in casualty at 1pm where we decided to bring him home as he was starting to get agitated due to his dementia. We took him along with his carer back to Derham House where we were met at the door by another night carer who put her arms around him and welcomed him home. Its very hard leaving a vulnerable family member but I can honestly say all the staff at Derham care & support my dad 100% everyday & night. My family and I are eternally grateful."

As a relation of a fairly new resident of Derham House we have nothing but praise.
Staff are considerate, kind patient and helpful.
Sharon and Nina in particular have been a great help, showing kindness & professionalism toward my wife and I, listening to any concerns and questions I've had.

My father moved to Derham House in Upminster following a stroke last year. At a time when he was very vulnerable and needed the correct level of care.

From the very beginning, all the staff and managers gave me reassurance and comfort. He was cared for with real dignity, kindness and respect. He genuinely loved his time there and regularly told me he felt safe and well looked after. Despite the dramatic changes to his health, I knew he was happy where he was. I was a regular visitor so I can vouch for how good a job all the staff do.

The staff got to know him and they always treated him with warmth and patience. I truly felt he was in a place where people cared. He was a very quite man but I could see how the staff worked with him and made him feel comfortable and happy.

The home has lovely outdoor spaces and great activities that the staff make a real effort to involve everyone. Even when his mobility were limited, my dad would still be out listening to the live singers having a good time.

As his health declined, the palliative care he received was outstanding. The staff were attentive, gentle, and constantly went the extra mile to ensure he was comfortable. They also supported us as a family, especially in the final days, with great sensitivity and thoughtfulness during a very difficult time.

I’ll always be grateful to everyone at Derham House for the way they looked after my dad, and the way they supported me too.

"We put my grandad in here for respite and my family and I have no complaints. We can't thank the staff enough for the care my grandad received."

"My father moved to Derham House after a stroke last year. As his sole carer, I was anxious, but the staff quickly put me at ease. They treated him with real dignity, kindness and patience, and got to know him as an individual. He regularly told me he felt safe and well looked after, and it was clear he was genuinely happy there. The home was always clean and calm, with lovely outdoor space and thoughtful activities to keep residents engaged. As Dad's health declined, the palliative care he received was exceptional. Staff were attentive, gentle and supportive to him and to us as a family, especially in the final days. I'm truly grateful to everyone at Derham House for the incredible care they provided my dad and the support they offered me throughout."

I visit Derham Care Home on a monthly basis with my Therapy Dog Watson. We have been visiting for about 18 months. We always receive a warm welcome by all of the staff. We are escorted around the premises by the Activities Team representatives and visit the Residents' lounges and individual bedrooms of those Residents wishing to see us. The Home always appears clean and tidy and the staff are interactive, helpful and kind. There are lots of planned activities and the Residents seem to be very content within their surroundings. My visits have changed my opinions of Care Homes and I would feel at ease placing a relative with Derham Care Home in Upminster.

"My Nan had to move into full time care approximately 4/5 weeks ago. The staff at Derham House are really welcoming and super friendly and the home itself is kept clean and tidy. The food and drink seems very nice. The location is lovely! Overall, we are all really pleased with the care that my Nan is receiving. Keep up the good work."

"I spent 3 weeks at Derham. Everyone was most helpful and kind as I couldn't ask for more. So thank you Derham House I would certainly recommend you."

"My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone is friendly and cares."

"My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!"

"My father was at Barchester Derham House Care Home, Upminster for eighteen months until he, sadly, passed away recently. The entire staff in every role showed nothing but care, kindness, laughter and fun. The entertainment and activities were exceptional, food, cleaning wonderful. The love and care for Dad in his last hours were amazing. Thank you."