What our families say

Barchester Derham House Care Home Recommended on carehome.co.uk
We score 9.4/10

23 Reviews

Barchester Derham House Care Home Recommended on carehome.co.uk
Requires improvement

03 October 2017

View the reportView our response

"Have been coming in here for several years on and off. The care towards my darling friend has been fantastic. Sometimes they are short staffed but still provide a professional and caring service. Sometimes residents can be quite hard towards the staff but most of the staff know if can be frustrating for them. Overall, I love visiting my friend. It's like being in a hotel."

S M
carehome.co.uk rating: 5 out of 5

"I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful."

John W
carehome.co.uk rating: 5 out of 5

"My mum has settled in very well now at Derham House, she has been there for 6 months. Mum always appears well cared for and seems to be happy living there."

Susan B
carehome.co.uk rating: 4.25 out of 5

"I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private."

Jean M
carehome.co.uk rating: 4.83 out of 5

"The staff are wonderful and very helpful. The home is very clean. I like the activities. The food is very good. A very nice place to be."

S M
carehome.co.uk rating: 5 out of 5

"I would recommend Derham House to everyone! The staff there are so friendly hardworking and welcoming."

Amanda H
carehome.co.uk rating: 5 out of 5

"The pureed food my wife has to eat is extremely tasteless. It could be improved!"

Jands L
carehome.co.uk rating: 3.83 out of 5

"One of my good friends are staying here, and I have visited many times. What a beautiful home, wonderful atmosphere, and very pleasant overall. The staff are so friendly that I could not fault them for all their hard work that they do. The 25th Anniversary party was a great success, we all had a fantastic time!"

Dorothea May C
carehome.co.uk rating: 5 out of 5

"Since my mother arrived here in July her care has been excellent. Very kind, caring and treated with dignity."

Janet Joyce D
carehome.co.uk rating: 5 out of 5

"We are thoroughly satisfied with the care and compassion shown to my mother. The staff are excellent and support us (the family) through difficult times. We are so grateful to have found Derham House and know that mum is now safe and well cared for."

H M
carehome.co.uk rating: 4.5 out of 5

"Today I visited my much loved auntie. I came once before on her birthday last year. I am very happy to see her so smiley and very well cared for. What a lovely home to live in! It is peaceful, fresh smelling and friendly. My auntie is obviously happy and content, and so am I having seen her today. Thank you."

Susan H
carehome.co.uk rating: 5 out of 5

"Visited my friend who had a stroke last year, she is very happy and looks very well."

E B
carehome.co.uk rating: 5 out of 5

"Since my mum (aged 95) arrived at Derham House in June 2017, I have been very pleased with the care and compassion with which she is treated in this difficult period of transition into life at Derham House. In my experience, the staff, carers and nurses are always cheerful and friendly to both residents and visitors. Every time we visit the home is clean and fresh and my mum always looks smart and well looked after."

S B
carehome.co.uk rating: 4.5 out of 5

"My step-father has been in Derham House since May. He was extremely anxious about going into Derham House but his care needs were more than we could give him. He's been treated with such dignity, care and attention that after the first day, his whole appearance changed where he was so relaxed and at ease. The home has an open door policy and you can visit whenever you like. The staff are very friendly, caring and have always got time for not only the residents but also the families. Can't fault the quality of care they give the residents. Genuine commitment to give good care. Would be nice to give praise to some members of staff but can't single out anyone as all the staff are fantastic. It's a pleasure to write this review."

Tracy R
carehome.co.uk rating: 4.83 out of 5

"When my wife's needs reached the point where she needed residential care and support I was a little anxious about placing her in the hands of strangers, especially in light of some of the negative press coverage about the care home industry. I was pleased to have my faith in human nature restored however by my experiences at Derham House. From the manager down, all the staff I encountered were motivated and efficient with endless patience and compassion. They were all friendly and I could always approach the management, nurses and carers on any topic and they would provide cordial advice and help. In a nutshell, all the staff work as a team and I would be happy to recommend this home to anybody looking for residential care."

Steve H
carehome.co.uk rating: 4.33 out of 5

"My mum as been in Derham House for 2 and a half years which came highly recommended. I have seen change over that time, but I must say my mum's care has been excellent! I visit at different times and the care she has, I cannot fault. The manager is excellent, an open door policy, things are acted on and with the resident's interests at heart! I couldn't wish for my mum to be better cared for, which to me, is all a daughter could wish for!"

Colette D
carehome.co.uk rating: 4.5 out of 5

"I am very happy with Derham House. My relative has settled in very well. Nothing is too much for all the staff, they are so caring and friendly. I can't praise them enough."

Janet A
carehome.co.uk rating: 5 out of 5

"I fell in love with Derham House, as soon as my relative went in there. The staff are all friendly and caring, I feel like I have known them years. I am made very welcome. I have even got to know some of the other residents, which is nice because, at the end of the day, none of us know how we are going to end up, or where. Thank you Derham House for looking after my relative."

Janet A
carehome.co.uk rating: 5 out of 5

"The care my mum has received here for nearly four years has been absolutely fantastic. I visit every day at various times and have only ever seen loving care and concern from all the staff. My mother in law lived here for almost five years and there was no question of my mum going anywhere else! All of them - manager, nurses, carers, cleaners, caterers etc. are a credit to their professions and I can't speak highly enough of all of them. They're stars!"

Sonia G
carehome.co.uk rating: 5 out of 5

"We are so grateful for the care Grandma receives at Derham House and for the genuine love and affection the staff have for her. She continues to do well after nearly 4 years here despite some setbacks with her health. My paternal Grandmother was also here for 5 years and we couldn't fault any aspect of her care. All the staff are genuine and approachable and we are grateful that they have always worked with us to ensure the best for my Grandma. There is nowhere that compares to Derham House in the area, this is the best."

Liz L
carehome.co.uk rating: 5 out of 5

"My experience has been good compared to another home I stayed in."

Mary P
carehome.co.uk rating: 4 out of 5

"I cannot fault this home in any way. The staff are very friendly and polite."

Janet A
carehome.co.uk rating: 5 out of 5

"Not happy with the night staff. Happy with the day carers who are conscientious."

M P
carehome.co.uk rating: 3.17 out of 5

"As shown below my experience of this care home is excellent."

J M
carehome.co.uk rating: 4.67 out of 5

"Took my mum in to Derham House in November following a period of significant health problems. She really didn't want to go and it was distressing for me. The staff were amazing- can't praise then enough. Their teamwork was seamless and they were wonderfully focussed on mums needs. On a day to day basis, the staff are great always with a cheerful word or more with my mum and she has settled in well. They've responded quickly when she has been ill and communication with me is always excellent. Very happy with her care."

Lynne H
carehome.co.uk rating: 4.67 out of 5

"Since my aunt has moved into Derham House I have found she is always happy, she enjoys her meals and always appears clean and tidy. There is regular entertainment which she thoroughly enjoys and other things to do. I have found that due to this activity she seems to want to communicate more and has more stimulation."

Irene S
carehome.co.uk rating: 4.92 out of 5

"2 years ago I left a glowing report on this site for this home. Sadly, after some major staff changes things have gone downhill. Mum needed a daily battery change for her cochlear implant. When it wasn't working she was in a "black hole" of silence, which added to her confusion and depression. We were always noticing that her batteries were dead when we visited her, making communication very difficult. Our many efforts to get staff to address this problem didn't work, they wouldn't even keep a record to show that it was done. The really good activities lady became long term sick, and wasn't replaced for about 6 months. The chart in the hallway showing the daily activities became a joke, showing activities that were not actually happening. The changes must be sad for the many good staff we met during Mum's stay, because things just don't seem the same anymore, and the once happy atmosphere, can feel tense."

Julie C
carehome.co.uk rating: 3.33 out of 5

Dear staff at Derham House,
I am writing on behalf of my family to express our sincere thanks for the high level of care that my wife received in the last 9 months of her life from November 2012 to August 2013. We will be forever grateful for the excellent level of love, compassion & care that we witnessed during her time with you.
We would like to thank each & every member of staff that cared for her during her time with you.
Many thanks for all your help & support through this difficult time.

3 cheers for Derham House nursing home Upminister! Our mum has been a resident there for 2 years she is 102 years old and has settled in better than we could have hoped.
We often hear of bad homes but this Home is lovely. All the team is doing a great job which at times can be difficult so “Let’s hear it for Derham House!”

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