Reviews for Derham House Care Home

My father moved to Derham House in Upminster following a stroke last year. At a time when he was very vulnerable and needed the correct level of care.

From the very beginning, all the staff and managers gave me reassurance and comfort. He was cared for with real dignity, kindness and respect. He genuinely loved his time there and regularly told me he felt safe and well looked after. Despite the dramatic changes to his health, I knew he was happy where he was. I was a regular visitor so I can vouch for how good a job all the staff do.

The staff got to know him and they always treated him with warmth and patience. I truly felt he was in a place where people cared. He was a very quite man but I could see how the staff worked with him and made him feel comfortable and happy.

The home has lovely outdoor spaces and great activities that the staff make a real effort to involve everyone. Even when his mobility were limited, my dad would still be out listening to the live singers having a good time.

As his health declined, the palliative care he received was outstanding. The staff were attentive, gentle, and constantly went the extra mile to ensure he was comfortable. They also supported us as a family, especially in the final days, with great sensitivity and thoughtfulness during a very difficult time.

I’ll always be grateful to everyone at Derham House for the way they looked after my dad, and the way they supported me too.

We attend Derham House on a monthly basis, to conduct therapeutic music sessions.
All of our instructors have experienced the wonderfully welcoming atmosphere that the staff at Derham House provide. From the moment you arrive, it is clear that this is a supportive environment, that conducts a person centred approach, for every resident - and visitor.
Our sessions rely on the knowledge that staff have, of those that they support - and Derham House is an exceptional example, of how paramount this is. Every staff member engages with the residents during the sessions, aids their expression and encourages their confidence.
We highly recommend the services, support and care they provide.

"We put my grandad in here for respite and my family and I have no complaints. We can't thank the staff enough for the care my grandad received."

Lily K
carehome.co.uk rating: 4.92 out of 5

"My father moved to Derham House after a stroke last year. As his sole carer, I was anxious, but the staff quickly put me at ease. They treated him with real dignity, kindness and patience, and got to know him as an individual. He regularly told me he felt safe and well looked after, and it was clear he was genuinely happy there. The home was always clean and calm, with lovely outdoor space and thoughtful activities to keep residents engaged. As Dad's health declined, the palliative care he received was exceptional. Staff were attentive, gentle and supportive to him and to us as a family, especially in the final days. I'm truly grateful to everyone at Derham House for the incredible care they provided my dad and the support they offered me throughout."

James B
carehome.co.uk rating: 4.92 out of 5

"My Nan had to move into full time care approximately 4/5 weeks ago. The staff at Derham House are really welcoming and super friendly and the home itself is kept clean and tidy. The food and drink seems very nice. The location is lovely! Overall, we are all really pleased with the care that my Nan is receiving. Keep up the good work."

A N
carehome.co.uk rating: 4.83 out of 5

"I spent 3 weeks at Derham. Everyone was most helpful and kind as I couldn't ask for more. So thank you Derham House I would certainly recommend you."

Adrienne B
carehome.co.uk rating: 4.92 out of 5

"My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone is friendly and cares."

L R
carehome.co.uk rating: 5.00 out of 5

"My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!"

S B
carehome.co.uk rating: 4.33 out of 5

"I cannot fault the care that my mum receives from the home. Being all on one floor is perfect for safety and access for my mum to walk around. They have access to a garden courtyard as well as the fields surrounding. All the staff are wonderful, always friendly and caring not only to my mum but to myself and all the visitors. They provide plenty of activities and stimulation for the residents. I know that my mum is safe and cared for."

Suzanne H
carehome.co.uk rating: 4.92 out of 5

"I take my dog every week as he is a therapy dog the residents love him and they look forward to his visit. It's lovely to see their faces. The staff are friendly and very professional and nothing is too much trouble for them."

Janice R
carehome.co.uk rating: 5.00 out of 5

"We are really grateful for the continued care, love and assistance that all the staff have provided for our mum. We could not have wished for a place like home than Derham House Care Home. We thank you for all the continued support you have shown."

Mark C
carehome.co.uk rating: 4.92 out of 5

"My mum has been in Derham House Care Home since May 2022. She has thrived since being there. She has gained weight and is much more alert. She has made friends and always says how much she enjoys her meals. The staff are fantastic, very caring and attentive to everyone's needs. I have no hesitation in recommending Derham House."

Yvonne W
carehome.co.uk rating: 4.83 out of 5

"My mother spent nearly two months in Derham House Care Home, initially for respite care. She was treated kindly, efficiently and with respect. I was impressed by the knowledgeable and empathetic approach of the management team. My mother liked going into the garden, but we had to ask for her to be helped there. My mother found the 5 pm time for the evening meal too early."

G D
carehome.co.uk rating: 4.17 out of 5

"My mother lived at Derham House from March 2018 until her recent death in October 2022. She lost her mobility after breaking her hips and more recently experienced dementia related to Parkinson's disease. The staff and management have been wonderful. Living in Canada, it was important that I find a place where I could have complete confidence in the staff to meet my mother complex needs. Not only did they meet her physical needs, they also showed her love and kindness. She would talk fondly of the Pinkie ladies who lead the activities while she was still able to participate in them. She also formed a special bond with several of the carers. Before the pandemic I used to visit my mother every four months and would spend many hours with her each day. I always saw the carers treat my mother and the other residents with kindness and respect. Just before my mother died, the nurse arranged for me to spend time with her via Skype and I got to spend two and a half precious hours with her."

Jackie R
carehome.co.uk rating: 4.33 out of 5

"The staff were simply wonderful! The care... perfection! After an extremely difficult hospital experience, the support from Derham House was outstanding, for both my dad as a respite resident and also for our family. They allowed the transition back to life to be hassle-free, sorting everything out with the doctors and medication. We had a holiday - we never imagined or dreamed was possible. We wouldn't have been more pleased choosing Derham House to get our dad back once again. Thank you; you have all been amazing."

Samantha L
carehome.co.uk rating: 5.00 out of 5

"Mum spent 17 days at Derham House for respite care. This was her first experience of residential care. The interview and assessment process was professionally carried out. Mum was impressed by the standard of care provided by the excellent staff."

J H
carehome.co.uk rating: 4.00 out of 5

"Derham House has been the most amazing place for my aunty's final weeks of life. The staff went above and beyond to give her the best care, love and support - nothing was too much for them. They treated her family so well - so welcoming. I know my auntie was in the best hands. I would totally recommend Derham House!"

Joanne D
carehome.co.uk rating: 4.92 out of 5

"The team at Derham House ensured my husband was well cared for and received the appropriate care for his particular needs. I was kept well informed and involved in any changes to his care plan. The visiting GP demonstrated empathy and compassion as my husband approached the end of his life. Overall, I highly recommend Derham House."

P T
carehome.co.uk rating: 4.92 out of 5

"The staff are very welcoming and very friendly, especially two members in particular. The setting of Barchester Derham House Care Home is beautiful, with horses on arrival. Barchester Derham House Care Home was a lovely place, the residents were very happy and all very friendly. Everyone looked very happy."

Nicola B
carehome.co.uk rating: 5.00 out of 5

"Following Mum's hesitancy to enter a care home for the first time, we found Derham House very relaxing and a calming environment for her three week respite. At the end of this time, she was settled, relaxed and didn't really want to leave. The staff are really helpful and caring, and the manager is very understanding and accommodating. We would recommend their facility for others to use."

A G
carehome.co.uk rating: 4.92 out of 5

"Mum's care has been excellent from the very first day she arrived. The staff have always been very friendly and caring. We've all felt that mum has been very comfortable over the time she has been in here."

J S
carehome.co.uk rating: 4.50 out of 5

"I find the care home very well equipped, clean and well decorated. My wife is well looked after by caring staff and they always are very nice and pleasant to me and my wife. Nothing is too much trouble for any of them. I feel that my wife is getting the best care available and it is much appreciated."

J R
carehome.co.uk rating: 4.42 out of 5

"Loved it! Thanks so much."

C S
carehome.co.uk rating: 5.00 out of 5

"Mum initially came to Derham House for 3 weeks of respite care during which time she settled well and is now a permanent resident. All staff are exceptionally friendly, professional and caring. The Activity Co-ordinators do an amazing job at organising a variety of activities to keep the residents stimulated and socially engaged. The Deputy Manager is very approachable and responsive when dealing with any queries or concerns; always involves Mum to ensure her voice is heard. The home is set in beautiful grounds that are well maintained providing lovely outdoor areas that the residents and family regularly use. Going into a care home is not an easy decision for a family to make but my sister and I are happy in the knowledge that Mum is in a safe and caring environment."

Andrea Q
carehome.co.uk rating: 4.58 out of 5

"I have been coming to the home to sing to the residents for many years. I can honestly say it is the best home! The staff, activity ladies are amazing and work so hard. They can’t do enough for you and the residents, and you can tell this by the happiness and smiles on the residents faces. Derham House your the best."

Carly C
carehome.co.uk rating: 5.00 out of 5

"Situated away from cosmopolitan busy areas of Upminster, with great landscapes and countryside view, very close to nature, is this home - Derham House, Barchester. The management and staff of this beautiful home are so lovely, kind and supportive, no dull moment, always engaging, interesting and too many activities to participate. their hospitality cannot be faulted. The meals are top of the range and very consistent."

Rita L
carehome.co.uk rating: 4.67 out of 5

"Lovely staff. Very friendly, warm and welcoming."

Rebecca L
carehome.co.uk rating: 5.00 out of 5

"My father was at Barchester Derham House Care Home, Upminster for eighteen months until he, sadly, passed away recently. The entire staff in every role showed nothing but care, kindness, laughter and fun. The entertainment and activities were exceptional, food, cleaning wonderful. The love and care for Dad in his last hours were amazing. Thank you."

Mandy C
carehome.co.uk rating: 5.00 out of 5

"Sadly, our father passed in November 2024. Prior to this date, he stayed in the dementia unit of Barchester Derham House Care Home for almost three years. I really cannot rate this care home highly enough. From the minute Dad stepped onto the unit, he was treated with kindness, respect and dignity. They kept him safe through COVID and beyond. From the reception desk to the staff on the unit, Dad was fondly regarded and when it came time for him to leave us they didn't miss a beat. I was kept constantly updated of his condition and his passing and the processes required from that point onwards were dealt with kindly and with great sensitivity. The daily activities suited our dad so well as he was such an animal lover and also loved to sing out loud - every day! We will miss visiting him at Derham, these last years have been such a pleasure; we feel very blessed to have had this experience and could not be more grateful."

C B
carehome.co.uk rating: 5.00 out of 5

"My father came to Derham House for a 4 week respite stay and became a permanent resident at the end of that as the family thought he was in the right place and was being cared for extremely well, which he was - all the staff were caring, considerate and friendly. Unfortunately, my father passed away just a few weeks later. We were paid up until the end of the month and we cleared his room on the day of his passing, which left 5 days of his paid for contract left. We have now received the 2 weeks deposit refunded, but Barchester/Derham House have deducted 2 days fee (£534) as their contract says you have 7 days to clear all possessions (and will charge even more if it goes beyond those 7 days). As we cleared his room on day 1, we feel that 5 days fee is more than enough to cover their 'costs'. We as a family feel that this care home company only 'care' about their bottom line and not the residents or their families. This has left a very bitter taste in our mouths."

G G
carehome.co.uk rating: 3.92 out of 5

"My father is currently in Barchester Derham House Care Home for respite care following issues with his right leg as he's unable to take care of himself and the situation was impossible for him to remain at home. The manager and receptionist have gone over and above to help both my father and myself for which I am very grateful. Nothing is too much trouble."

Stephanie S
carehome.co.uk rating: 4.58 out of 5

"I am pleased to say that I feel very confident in knowing that my husband, who is suffering from dementia, is being taken care of in a way I could never achieve at home on my own. There is generally a happy atmosphere at Barchester Derham House Care Home and plenty of smiles. Thank you."

Kay S
carehome.co.uk rating: 4.83 out of 5

"What a beautiful home this is. Was very anxious and apprehensive but was pleasantly surprised. Such a homely feel, rooms and decor are welcoming and modern, staff of all levels are friendly and helpful, like on big family. Would highly recommend it to anyone."

C N
carehome.co.uk rating: 5.00 out of 5

"My Mum has recently joined the residents at Derham House and the staff have gone to great lengths to ensure she has settled in well. She appears very happy when I visit and has engaged in a variety of activities including a D-Day afternoon tea, a visit to the local garden centre, a visiting entertainer, and a visiting pet. She enjoys chatting with other residents and speaks enthusiastically about the care she is given. When I visit I always feel very welcome and am told I can drop in at any time. Mealtimes are lovely and the food is of high quality. Residents sit on tables of four with plenty of interaction over the dinner table! My mum always looks well-presented and tidy and the daily routines in place are having a positive impact on her well-being. I am extremely grateful to all staff for their kindness and care over the past few weeks."

Julie S
carehome.co.uk rating: 5.00 out of 5

"My dad stayed for two weeks of respite care and although we were anxious as it was his first time we need not have worried. The staff were lovely and kept us fully informed even giving him a packed lunch when he attended hospital in case he missed lunch. The food was excellent, just like a hotel with white cloths on the table. There was always a staff member in the lounge and plenty of activities going on. Christmas entertainment was put on and there were several craft activities going on. My dad was allowed to be as independent as he wanted to be and encouraged to join in. The home had a lovely atmosphere and the other residents were friendly and welcoming to my dad. We were very happy with the whole experience. Many thanks to the staff."

Tracy S
carehome.co.uk rating: 4.92 out of 5

"Excellent care home, all staff are extremely nice, polite and more importantly, they are very caring with the residents. The manager is absolutely amazing, second to none. The home is clean and well-attended in all areas. My sister can't be in a better place. Thanks to everyone for looking after my sister so well."

V A
carehome.co.uk rating: 4.83 out of 5

"Very good. Staff are wonderful every time we come here. Welcomed with a smile. Tea and coffered offer with care. All patients look happy. Care staff were amazing."

Jasbir S
carehome.co.uk rating: 5.00 out of 5

"Comparing this home to one my mum was in this is first-rate. A happy place to be. I might even put my name down to live here."

David L
carehome.co.uk rating: 5.00 out of 5

"My wife came from hospital and was end of life care and in the short time she was in the home I found all the staff and the manageress really helpful and caring and showed dignity with my wife. The home was very clean and relaxing. I would recommend this care home to everyone."

T H
carehome.co.uk rating: 5.00 out of 5

"I am happy living here and enjoy talking to the carers when they have time. I like being taken for walks and sitting in the gardens. I feel everyone works hard and does their best. I want you to know I appreciate all your efforts and care."

Joan F
carehome.co.uk rating: 3.92 out of 5

"My father was always taken of with kindness by friendly staff with whom he built a great rapport. They would take time to talk to him, making him feel like a part of Derham House and able to join in on activities stimulating and engaging him with other residents myself and our families have nothing but praise for the home and its staff."

Sean J
carehome.co.uk rating: 4.75 out of 5

"My aunt is a resident of Barchester Derham House Care Home. On every occasion I have visited, all the staff are friendly and approachable. The care given to the residents is second to none. There are lots of stimulating activities and outside entertainers brought in to entertain them. The home is spotlessly clean and the staff go out of their way to accommodate the needs of the residents. My aunt has always expressed her happiness in being at the home and the staff demonstrate a genuine affection and care for everyone. The food is very nutritious and again, the staff are very accommodating in meeting my aunt's dietary requirements and will go out of their way to make her something special if she requests it. The grounds are lovely, well kept and maintained."

Margaret R
carehome.co.uk rating: 4.58 out of 5

"Mostly we are happy with the care just occasionally a few small issues."

M B
carehome.co.uk rating: 4.67 out of 5

"Very helpful."

D D
carehome.co.uk rating: 4.50 out of 5

"Since my mother arrived here in July her care has been excellent. Very kind, caring and treated with dignity."

Janet Joyce D
carehome.co.uk rating: 5.00 out of 5

"My brother came to the home with late stage cancer. The team were so friendly and on hand. A warm, kind, dedicated team. I visited the home at various hours of the day and it was consistent with its care. A special mention to the Deputy Manager who was there from 7 am on Monday 7th January and was wonderful. She managed my brother's condition and made his last few hours as comfortable as possible. Even after my brother passed, the staff were incredible, giving relatives tea, offering food. I stayed with my brother all night and they offered to make me drinks and gave me breakfast. Thank you as well to The Manager for her help and making sure we were all ok and running us through what we needed to do next after my brother passed. The two carers who worked the night shift of Sunday 6th until Monday 7th Jan (they finished at 7 am) whilst I stayed with my brother overnight, a big thank you. Professional, caring with dignity and beautifully maintained home."

M W
carehome.co.uk rating: 4.42 out of 5

"My mum was in Derham House for 18 months. In that time, I can't thank all the staff, management enough for all their love and care they gave to my mum. Mum sadly passed away 13th Oct 2018. Staff have said come back and have a cup of tea, don't stay away. I have found this very comforting after my loss. One carer said it was a pleasure to know my mum and to care for her, that's nice."

Janet A
carehome.co.uk rating: 4.75 out of 5