Reviews for The Dales Care Home

Father was moved here from Airedale hospital on a 6wks end of life care program. But the dedicated care by the brilliant staff he has made a great recovery and hopefully will be coming home soon. Only one small blip in his medical care that was sorted very quickly.

I have visited residents at the Dales Care home for the past 7 years. It is a beautiful home and the staff are wonderful, very dedicated and professional at all times. They go above and beyond to make sure that the residents get the best care. I have visited many care homes over the years and In my Opinion, It is the best in the area. I would definitely recommend the Dales to my friends and family.

"On arriving at The Dales it felt as though I was walking into my home and family. The staff, without exception, have been so caring, supportive and eager to make my 2 week respite a positive experience. My accommodation and food have been top quality and of an incredibly high standard providing me with any requests I made instantly, nothing was too much trouble - wonderful. My every need has been fulfilled with a smile and friendly banter which was reciprocated and this makes for a happy, comfortable atmosphere and a feeling of total acceptance - fantastic. I cannot find any fault and would recommend The Dales to anyone, whatever their need. Thank you for taking such good care of me."

Mary P
carehome.co.uk rating: 5.00 out of 5

"We could not have asked for a better care home for our dad. From our initial appointment until his passing in April 25 the staff at The Dales have been fantastic. The home is small which we loved. It felt homely.The staff are so friendly & caring. They listened to our concerns when we raised them. They cared for our dad with so much love & care. They cared for our dad since January 2025 until his passing in early April. We can not thank this home enough for the care of our dad."

Natalie T
carehome.co.uk rating: 5.00 out of 5

"My mother arrived last May after a fall at home followed by a week in hospital. She was undernourished and very frail. After only a few weeks at the Dales, she had put on weight and was in a better state generally. Despite wishing she was still at home, she has become used to living in a care home and seems content. The care she receives is excellent."

Ruth R
carehome.co.uk rating: 4.92 out of 5

"The Dales is a very friendly, welcoming & efficiently run home, where my mother has settled in comfortably. Her care needs are met very well, the staff are very kind & caring & the accomodation is superb."

Jane B
carehome.co.uk rating: 4.83 out of 5

"When my mother moved to The Dales from hospital it was a very worrying time, filled with guilt and the thought she needed care. The day she was brought from hospital I was allowed to be there to help her settle, which meant the world to me. She was distressed and anxious and the staff were amazing to her and me. The nurse said she was there for all of us always. Mam settled well due to the care of every staff member I met. I would highly recommend The Dales to anyone in the awful situation looking for care. Mam's health and wellbeing have come on so much that we have mam back."

S L
carehome.co.uk rating: 4.42 out of 5

"Both the domestic staff and the nurses have been most helpful and caring during my stay."

James C
carehome.co.uk rating: 4.58 out of 5

"On admission, I had expected to have a conversation about the resident's individual needs. This did happen and I was told I could leave. I wasn't expected that either. The upshot was that The Dales had to ring me at home twice for clarification and talk to me several times for clarification when I visited. Prior to residency, I had prepared a written list of information - this did not appear to have been looked at. Just a general comment - it is very difficult to hear what is being said over your telephone system."

J J
carehome.co.uk rating: 4.18 out of 5

"The team at The Dales has worked wonders for Mum. When entering the home, Mum was suffering physical and mental issues. Recently we have seen amazing improvement and she is settled at The Dales. The RGN in particular in the last month has taken quick and responsive action to deal with hearing, eyesight, and dental issues now that restrictions are lifting. She has taken proper interest and shown exceptional care."

Malcolm H
carehome.co.uk rating: 4.67 out of 5

"From the first call to enquire to placing my father-in-law into permanent care, the staff were courteous, helpful and professional. The place itself is in a beautiful setting with fabulous views of the countryside and in a quiet cul-de-sac. On entering the home the atmosphere is homely and friendly and every staff member we encountered was smiling and went above and beyond to offer assistance. It was a huge weight off our shoulders on leaving my father-in-law here and knowing that all his needs will be met by capable and caring staff and that he will be happy here, we slept for the first time in weeks."

Sarah F
carehome.co.uk rating: 4.58 out of 5

"Basically everything is excellent. Staff are wonderful and so helpful. Most food is good, occasionally excellent! Scrambled egg - never again! Packet? Management is sometimes difficult to find re queries. Once queries are discussed, a helpful outcome and usually prompt!"

Peter W
carehome.co.uk rating: 4.08 out of 5

"A wonderful care home with cheerful, friendly, kind and very helpful staff. Nothing seems to be too much trouble for them. The care home benefits from a lovely rural location but the thing that makes it really special is the people who work there."

John M
carehome.co.uk rating: 4.92 out of 5

"I am very happy with the care my mother gets at The Dales Care Home, but I have to say I am very unhappy with how nothing is yet in place for the comfort of residents and guests visiting relatives outside the home. I do not understand why it is taking so long to have maybe a small marquee with heaters like other homes in the area and public houses. It could be done in a matter of days."

C H
carehome.co.uk rating: 4.55 out of 5

"Well managed home with good facilities and a friendly atmosphere. The staff are very professional and caring."

S H
carehome.co.uk rating: 4.00 out of 5

"Difficult to comment as we have not been able to visit inside, but mum seems settled and well cared for. Outside visits are well organised and we are able to communicate with the care staff by phone as we wish which is good."

R L
carehome.co.uk rating: 4.57 out of 5

"Unfortunately, the care home went into Lockdown shortly after my mum came to The Dales so I only visited her a couple of times inside. It's lovely to visit albeit only for a short time, hopefully in the future we will be able to have visits inside."

Barbara H
carehome.co.uk rating: 3.92 out of 5

"The staff are brilliant, so patient with my aunt."

Vicky J
carehome.co.uk rating: 3.83 out of 5

"We cannot thank sufficiently all the wonderful staff in every department of the Dales Nursing Home for the work that they have done throughout these difficult months. They have worked tirelessly, with dedication and meticulous attention to detail for all those in their care, retaining always a bright spirit. We salute them and want them to know how much we value them! They are our Heroes!"

S R
carehome.co.uk rating: 5.00 out of 5

"The best thing about The Dales is the staff. They always treat Mum with the utmost care and dignity. It feels like a family and I like the way that staff and residents chat, eat, laugh and live side-by-side."

Catherine C
carehome.co.uk rating: 4.25 out of 5

"Lovely friendly staff, professional and courteous. Never had any issues with communication which is excellent. We are always advised of any issues with my mum. Thank you to everyone at The Dales."

Lee A
carehome.co.uk rating: 5.00 out of 5

"I am pleased with the care my mum receives at The Dales. She is kept clean and her requirements are met. The staff are very pleasant and diligent and I am always informed of my mother's health and wellbeing."

Jenny I
carehome.co.uk rating: 4.58 out of 5

"Mum has settled Thee Dales Care Home very well. She is safe, warm, loved and well-fed. We know that we will be informed if she is not well or unhappy. The staff are very welcoming and genuinely care for Mum. The atmosphere is calm and quiet, relaxed and tranquil. The activities coordinator is a gem, she has brilliant ideas, knows the residents really well and encourages them to do all sorts of fun and entertaining things. We have been very happy."

C S
carehome.co.uk rating: 4.33 out of 5

"We are very happy with the care that is provided to our mother. She is clearly very comfortable in her surroundings. The care home offers excellent accommodation and care. We have always been kept up to date on matters relating to Mum's health and well-being."

Richard B
carehome.co.uk rating: 4.83 out of 5

"On the inside the care home is very well looked after and on the outside the gardens are first class. The comfort provided for the residents and visitors is very good. The care and consideration that the staff show to my relative, a resident, is outstanding. All the staff are very friendly to visitors and will help in any way they can. With regards to The Dales Care Home communicating with residents' families, they are very effective at doing this, which is appreciated."

T B
carehome.co.uk rating: 4.75 out of 5

"The Dales Care Home provides excellent care for my mum. The staff are extremely diligent, friendly and attentive to all my mum's needs. The food is amazing and the dining room gives residents the restaurant atmosphere. Activities are outstanding and the activities coordinator is a 'breath of fresh air' with lots of ideas making my mum's life in the home full of fun. I would highly recommend The Dales."

Sharon D
carehome.co.uk rating: 4.75 out of 5

"Carers, nurses, management and associated staff were all courteous, kind and professional from day one. There was definitely a team spirit in evidence with consistently high standards of care shown. Liason with the external health team was good and information shared appropriately. My mum's dignity was maintained at all times."

R H
carehome.co.uk rating: 4.50 out of 5

"Lovely staff who are great people and put up with a lot."

Patrick W
carehome.co.uk rating: 3.82 out of 5

"My sister-in-law seems relaxed and happy. Dementia apparent and mood swings determine my visits - sometimes clarity, often asleep. Confident that she is as happy as can be in her health circumstances."

H H
carehome.co.uk rating: 4.36 out of 5

"I am a regular visitor to the care home. I find the staff pleasant and personable. The care home is clean and tidy and my sister is well cared for and well attended to. In difficult circumstances she seems relaxed. My sister requires the highest level of care and I can see a lot of consideration has gone into her placement in her room so she can look out of the window and has a lovely view. Thank you for looking after her."

P C
carehome.co.uk rating: 4.50 out of 5

"Feel Mum is being very kindly looked after, she's comfortable. Staff are also very kind and welcoming whenever I visit and when my father visits with his carer (or with me). Activities are fun and cheerful, even if just to watch."

Clare T
carehome.co.uk rating: 4.00 out of 5

"Care and attention good from all staff, sometimes just a small reminder required re. showering or bathing more often. Food and menus are very good and varied. Activities are excellent and varied. I know my husband is safe and secure and well looked after when away from the home. Only criticism, the corridor in the dementia area could be improved to replicate a more homely environment. Perhaps a new colour scheme, pictures and even carpeting could help."

M D
carehome.co.uk rating: 4.08 out of 5

"Lovely nursing home in beautiful surroundings. The home is always kept clean and the décor is really nice. Staff are kind and friendly and they put on some great events for residents, including trips out in the minibus. Relatives are free to come and go as they wish and this often includes their animals! There is a nice homely atmosphere. Nursing staff always let you know about any health concerns and the food is good!"

Suzanne K
carehome.co.uk rating: 4.50 out of 5

"My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity. My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you."

Sue B
carehome.co.uk rating: 4.73 out of 5

"Welcoming place - lots of carers and the food is nice."

F Y
carehome.co.uk rating: 4.08 out of 5

"Mum spent the last three months of her life at The Dales Care Home. She settled in very quickly and we knew that she was comfortable and happy there. There was a calm, peaceful but cheerful ambience which suited our mum. During her final illness, mum was treated with such care and with every dignity. All the staff were so very kind and supportive to mum and also to us her family. I can't thank them enough for the way they helped us through mum's final days."

Maggie W
carehome.co.uk rating: 5.00 out of 5

"Experience of Dales staff: nurses, care, kitchen, laundry and maintenance staff form an excellent team, reliable and trustworthy. Have issues with experience of agency staff which have at times been unable to meet expected standards. Home requires upgrades such as decoration rather than 'touch up' and superficial fixes/painting. Location fantastic, therefore, more time should be scheduled to enjoy outdoor grounds, pretty gardens. More effort required to create residents activities of interest."

J S
carehome.co.uk rating: 3.67 out of 5

"My friend has vascular dementia and lewy body dementia. He is completely unable to do anything without assistance. I have found during his time at The Dales (2 years) he has always received professional care to an excellent level and I have never had any concern about the way he has been looked after."

Anne H
carehome.co.uk rating: 4.83 out of 5

"My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!"

Helen M
carehome.co.uk rating: 4.30 out of 5

"All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful."

C C
carehome.co.uk rating: 4.33 out of 5

"We were very happy with the standard of care given to my great aunt, as was she. Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff. I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff."

H A
carehome.co.uk rating: 5.00 out of 5

"My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below)."

F B
carehome.co.uk rating: 4.73 out of 5

"Generally very satisfied living at The Dales but would prefer to be at home."

Victor J
carehome.co.uk rating: 3.92 out of 5

"The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager."

Catherine W
carehome.co.uk rating: 4.92 out of 5

"Good welcome from the person on the desk, very helpful. Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring. We took the resident to the sitting room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone. All the staff we saw were excellent. Not able to comment on food etc."

Norrie E
carehome.co.uk rating: 4.86 out of 5

"It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated! Well done to each and every one."

Corinne D
carehome.co.uk rating: 4.83 out of 5

"My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place."

Craig
carehome.co.uk rating: 4.67 out of 5