What our families say

We score 9/10

12 Reviews


10 January 2017

View the report

"We were very happy with the standard of care given to my great aunt, as was she. Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff. I would also like to say a bit thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff."

carehome.co.uk rating: 5 out of 5

"The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager."

Catherine W
carehome.co.uk rating: 4.92 out of 5

"My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity. My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you."

Sue B
carehome.co.uk rating: 4.73 out of 5

It is impossible to express my thanks to the staff at The Dales who looked after him for the past two years of his life. It would be unfair to name any individual but they all lifted our spirits and allowed me to leave him at The Dales with confidence that he was safe and cared for and that I would be told immediately if there was a problem. Although he repeatedly asked why he could not come home, he told me many times what a great bunch they were and, when he was able, loved the humour and teasing they shared.

Neither of us knew such skilled and kind people existed in our previous active world and I will always remember them with heartfelt gratitude.  

I was touched to see you all at the funeral and the ones missing were obviously holding the fort at The Dales. Thank for you sharing in his send off.

"Good welcome from the person on the desk, very helpful. Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring. We took the resident to the sitting room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone. All the staff we saw were excellent. Not able to comment on food etc."

Norrie E
carehome.co.uk rating: 4.86 out of 5

"My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place."

carehome.co.uk rating: 4.67 out of 5

"It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated! Well done to each and every one."

Corinne D
carehome.co.uk rating: 4.83 out of 5

"Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health"

carehome.co.uk rating: 4 out of 5

"My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her to respond to them which was so important as she was suffering from severe dementia. As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing. I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly."

Paula W
carehome.co.uk rating: 4.25 out of 5

"Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than made welcome on our visits."

David M
carehome.co.uk rating: 4.58 out of 5

"Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family. Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone."

carehome.co.uk rating: 4.83 out of 5

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