Reviews for The Dales Care Home

"We could not have asked for a better care home for our dad. From our initial appointment until his passing in April 25 the staff at The Dales have been fantastic. The home is small which we loved. It felt homely.The staff are so friendly & caring. They listened to our concerns when we raised them. They cared for our dad with so much love & care. They cared for our dad since January 2025 until his passing in early April. We can not thank this home enough for the care of our dad."

"The Dales is a very friendly, welcoming & efficiently run home, where my mother has settled in comfortably. Her care needs are met very well, the staff are very kind & caring & the accomodation is superb."

"My mother arrived last May after a fall at home followed by a week in hospital. She was undernourished and very frail. After only a few weeks at the Dales, she had put on weight and was in a better state generally. Despite wishing she was still at home, she has become used to living in a care home and seems content. The care she receives is excellent."

"Lovely nursing home in beautiful surroundings. The home is always kept clean and the décor is really nice. Staff are kind and friendly and they put on some great events for residents, including trips out in the minibus. Relatives are free to come and go as they wish and this often includes their animals! There is a nice homely atmosphere. Nursing staff always let you know about any health concerns and the food is good!"

"Care and attention good from all staff, sometimes just a small reminder required re. showering or bathing more often. Food and menus are very good and varied. Activities are excellent and varied. I know my husband is safe and secure and well looked after when away from the home. Only criticism, the corridor in the dementia area could be improved to replicate a more homely environment. Perhaps a new colour scheme, pictures and even carpeting could help."

"Feel Mum is being very kindly looked after, she's comfortable. Staff are also very kind and welcoming whenever I visit and when my father visits with his carer (or with me). Activities are fun and cheerful, even if just to watch."

"I am a regular visitor to the care home. I find the staff pleasant and personable. The care home is clean and tidy and my sister is well cared for and well attended to. In difficult circumstances she seems relaxed. My sister requires the highest level of care and I can see a lot of consideration has gone into her placement in her room so she can look out of the window and has a lovely view. Thank you for looking after her."

"My sister-in-law seems relaxed and happy. Dementia apparent and mood swings determine my visits - sometimes clarity, often asleep. Confident that she is as happy as can be in her health circumstances."

"Lovely staff who are great people and put up with a lot."

"Carers, nurses, management and associated staff were all courteous, kind and professional from day one. There was definitely a team spirit in evidence with consistently high standards of care shown. Liason with the external health team was good and information shared appropriately. My mum's dignity was maintained at all times."

"The Dales Care Home provides excellent care for my mum. The staff are extremely diligent, friendly and attentive to all my mum's needs. The food is amazing and the dining room gives residents the restaurant atmosphere. Activities are outstanding and the activities coordinator is a 'breath of fresh air' with lots of ideas making my mum's life in the home full of fun. I would highly recommend The Dales."

"On the inside the care home is very well looked after and on the outside the gardens are first class. The comfort provided for the residents and visitors is very good. The care and consideration that the staff show to my relative, a resident, is outstanding. All the staff are very friendly to visitors and will help in any way they can. With regards to The Dales Care Home communicating with residents' families, they are very effective at doing this, which is appreciated."

"We are very happy with the care that is provided to our mother. She is clearly very comfortable in her surroundings. The care home offers excellent accommodation and care. We have always been kept up to date on matters relating to Mum's health and well-being."

"Mum has settled Thee Dales Care Home very well. She is safe, warm, loved and well-fed. We know that we will be informed if she is not well or unhappy. The staff are very welcoming and genuinely care for Mum. The atmosphere is calm and quiet, relaxed and tranquil. The activities coordinator is a gem, she has brilliant ideas, knows the residents really well and encourages them to do all sorts of fun and entertaining things. We have been very happy."

I'm a health care professional visiting for resident visits. Truly the most respectful team, with high quality environment. I would happily encourage a relative to move here in their twilight years.

"I am pleased with the care my mum receives at The Dales. She is kept clean and her requirements are met. The staff are very pleasant and diligent and I am always informed of my mother's health and wellbeing."

"Lovely friendly staff, professional and courteous. Never had any issues with communication which is excellent. We are always advised of any issues with my mum. Thank you to everyone at The Dales."