What our families say

We score 9.5/10

27 Reviews


18 December 2018

View the report

"Staff are happy in their work, always greet with a smile. Mum well settled from the beginning of her stay in June. Lots of activities going on. All staff are valued from domestic, housekeeping to nurses. Well led by the Manager who is always ready to listen and chat."

Diane Y
carehome.co.uk rating: 4.83 out of 5

"My husband always appears well cared for and comfortable. I and my family are happy with the way the care home is run."

carehome.co.uk rating: 3.83 out of 5

"My husband is at home here. He has progressed in all aspects of his daily life fantastically. All his needs are met to the highest standard. Everything in The Dales is done for the residents."

Pauline J
carehome.co.uk rating: 4.92 out of 5

"My mother entered The Dales care home just over a week ago. The kindness and warmth shown to her and all the family has been exceptional. Each and every member of staff have made sure that the difficult transition has been as gentle and seamless as possible. The feel and ambience of The Dales is one of calm, cheerfulness and dignity. Time is given to get to know each individual and it is obvious the staff really are concerned with the residents well being. A very big plus is that my mother feels safe."

carehome.co.uk rating: 4.2 out of 5

"I think Barchester The Dales Care Home is outstanding. My wife is content and cared for extremely well and that has given me peace of mind."

Philip B
carehome.co.uk rating: 4.92 out of 5

"I find the staff very loving and caring could not wish for a better place for my poor wife."

Ian B
carehome.co.uk rating: 5 out of 5

"He always looks really well cared for and he is very happy. Nothing too much for the staff. Everyone is very welcoming."

carehome.co.uk rating: 5 out of 5

"I rate this home good because the staff are helpful and friendly. The resident concerned (my sister) seems very satisfied and never complains to me about any aspect of the home. I speak with authority, having been a care home owner years ago."

Michael D
carehome.co.uk rating: 3.92 out of 5

"Generally very satisfied living at The Dales but would prefer to be at home."

Victor J
carehome.co.uk rating: 3.92 out of 5

"Mum spent the last three months of her life at The Dales Care Home. She settled in very quickly and we knew that she was comfortable and happy there. There was a calm, peaceful but cheerful ambience which suited our mum. During her final illness, mum was treated with such care and with every dignity. All the staff were so very kind and supportive to mum and also to us her family. I can't thank them enough for the way they helped us through mum's final days."

Maggie W
carehome.co.uk rating: 5 out of 5

"Welcoming place - lots of carers and the food is nice."

carehome.co.uk rating: 4.08 out of 5

"My friend has vascular dementia and lewy body dementia. He is completely unable to do anything without assistance. I have found during his time at The Dales (2 years) he has always received professional care to an excellent level and I have never had any concern about the way he has been looked after."

Anne H
carehome.co.uk rating: 4.83 out of 5

"Experience of Dales staff: nurses, care, kitchen, laundry and maintenance staff form an excellent team, reliable and trustworthy. Have issues with experience of agency staff which have at times been unable to meet expected standards. Home requires upgrades such as decoration rather than 'touch up' and superficial fixes/painting. Location fantastic, therefore, more time should be scheduled to enjoy outdoor grounds, pretty gardens. More effort required to create residents activities of interest."

carehome.co.uk rating: 3.67 out of 5

"All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful."

carehome.co.uk rating: 4.33 out of 5

"My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!"

Helen M
carehome.co.uk rating: 4.3 out of 5

"We were very happy with the standard of care given to my great aunt, as was she. Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff. I would also like to say a bit thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff."

carehome.co.uk rating: 5 out of 5

"The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager."

Catherine W
carehome.co.uk rating: 4.92 out of 5

"My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity. My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you."

Sue B
carehome.co.uk rating: 4.73 out of 5

It is impossible to express my thanks to the staff at The Dales who looked after him for the past two years of his life. It would be unfair to name any individual but they all lifted our spirits and allowed me to leave him at The Dales with confidence that he was safe and cared for and that I would be told immediately if there was a problem. Although he repeatedly asked why he could not come home, he told me many times what a great bunch they were and, when he was able, loved the humour and teasing they shared.

Neither of us knew such skilled and kind people existed in our previous active world and I will always remember them with heartfelt gratitude.  

I was touched to see you all at the funeral and the ones missing were obviously holding the fort at The Dales. Thank for you sharing in his send off.

"Good welcome from the person on the desk, very helpful. Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring. We took the resident to the sitting room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone. All the staff we saw were excellent. Not able to comment on food etc."

Norrie E
carehome.co.uk rating: 4.86 out of 5

"My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place."

carehome.co.uk rating: 4.67 out of 5

"It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated! Well done to each and every one."

Corinne D
carehome.co.uk rating: 4.83 out of 5

"Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health"

carehome.co.uk rating: 4 out of 5

"My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her to respond to them which was so important as she was suffering from severe dementia. As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing. I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly."

Paula W
carehome.co.uk rating: 4.25 out of 5

"Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than made welcome on our visits."

David M
carehome.co.uk rating: 4.58 out of 5

"Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family. Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone."

carehome.co.uk rating: 4.83 out of 5

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