Reviews for Cumberland Grange Care Home

Cumberland Grange home is such a vibrant place to live.
There are lots of activities for the residents to enjoy.
It is a happy place. The receptionists always greet me with a smile when I visit. I feel welcome .All the staff have training in dementia and they treat residents with respect and dignity.
There is such a caring friendly atmosphere. My Mum is happy and settled.
I enjoy visiting and have quality time with my Mum. When I leave I know she is being loved and well looked after. ( So I won’t feel sad about her dementia anymore!) She is in a good place.

I have visited Cumberland Grange on a number of occasions over the last 12 moths or so in my professional capacity, and each time have been impressed by the level of care given to residents, and the overall level of professionalism of staff - not to mention the beautiful property and interiors. Having personal experience of care homes in the past with family members, I would not hesitate to have a family member become resident should the need arise. Well done to all at Barchester Cumberland Grange on the work you do.

My Mum stayed at Cumberland Grange for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs. My first contact with Cumberland Grange was great - the lady on the phone was very friendly and helpful and I arranged a visit. When I visited I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience. Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she’d been very well looked after. She made a special comment about how great the food was, and she was encouraged to join in the activities that were happening each day if she wanted to. It was a relief to me that Mum was somewhere getting appropriate care in a lovely environment. When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. I'd like to say a huge thank you to everyone there for making Mum so welcome and doing everything they did to accommodate her at what was very short notice. You are all fantastic!

My Dad spent a month here having respite. It's a beautiful home. All the staff are very caring & friendly. Food, care & communication is wonderful. My Father & Stepmother are hoping to move here permanently in the not too distant future.My Step- Mother said it was like "coming home" when we visited the other day.

I have visited Cumberland Grange on a few occasions now and I have to say what an absolutely fabulous place this is. The staff are just simply amazing and cannot do enough to help both residents and visitors, nothing is too much trouble for them. They also have a very comprehensive activities schedule, the residents are certainly not short of things to do, they actually have a busier social schedule than I do!
You only have to see how happy and comfortable the residents to know you won’t go wrong in placing your loved ones here. I for one wouldn’t hesitate in recommending Cumberland Grange.
Well done team ❤️

I have been visiting Cumberland Grange Care Home in the capacity of Story Teller on the Dementia Wing. There is such a lovely calm atmosphere and the residents are generally all content. They can listen to the stories sitting comfortably or they can choose to walk around. Sometimes they even wander off. Often they will chat to me during the stories. The staff are lovely, caring and well trained. It is my favourite morning of the week!

"More of a 5 star hotel than a care home. Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere. Mum certainly doesn't want for activities, trips or hot chocolate! This is the gold standard!"

Matt T
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane for my Mum as recommended by the management team has made a real difference in the last few months with her dementia. We would recommend Cumberland Grange to anyone looking for residential care."

Jonathan B
carehome.co.uk rating: 4.75 out of 5

"My sister and her partner visited several care homes in the Exeter area before settling on Cumberland Grange as the best available for my mother, and all subsequent experience has shown this to be an excellent decision. The home is a modern, purpose-built building with several spacious communal areas. It is kept warm throughout the year. The staff are, without exception, caring, friendly and cheerful. This includes seemingly small gestures which mean a lot - such as a friendly chat or a reassuring touch on the arm. The friendliness and kindness extends not only to residents, but also to their families. As my mother says, the staff aren't kind and helpful only when visitors are around: they are like that all the time. In my view, the Cumberland Grange management have got the culture spot-on. In my mother's words, if you need to be in a care home, you wouldn't find anywhere nicer than here."

Shaun M
carehome.co.uk rating: 4.67 out of 5

"After visiting many care homes for my Mother, we found Cumberland Grange, which stood out from the rest. Mum has been living there for 5 months now and I can't speak more highly of all the staff, who are so friendly and efficient and make Mum feel at home. She enjoys all the great daily activities and lovely food and all the different conversations with both the staff and other residents. After living in her home for over 60 years, it was never going to be an easy move, but Cumberland Grange staff have made the move so much easier. All staff are always at hand to help, listen and have a friendly chat which makes family member visits so lovely. The lounge areas are very welcoming and when visiting my Mum, it is lovely to sit out and enjoy a great coffee and the freshly made cake of the day which is always delicious."

Karen P
carehome.co.uk rating: 4.92 out of 5

"Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed. The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles and seem to have a nice friendship. The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic. The food is excellent and there are always snacks left out for residents to enjoy at their leisure. All in all the home is beautiful and has a lovely atmosphere to it. Unfortunately the cost of a stay is expensive."

Sharon H
carehome.co.uk rating: 4.17 out of 5

"Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me."

Elli S
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents, gentle hugs, asking residents questions about their lives before Cumberland, etc). Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly."

A B
carehome.co.uk rating: 4.75 out of 5

"My father stayed at a property for respite care and we could not fault the care and attention he was given. From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for. Whilst it costs more than some, it has a smart hotel feel, which is what we needed for the time he was there."

N H
carehome.co.uk rating: 4.50 out of 5

"Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care, high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!"

H K
carehome.co.uk rating: 5.00 out of 5

"After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time."

S H
carehome.co.uk rating: 4.75 out of 5

"My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them. All members of the team, including maintenance, administration, laundry, catering and management as well as the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs. They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly. The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters. Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange."

C D
carehome.co.uk rating: 4.58 out of 5