Reviews for Cumberland Grange Care Home

My Mum stayed at Cumberland Grange for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs. My first contact with Cumberland Grange was great - the lady on the phone was very friendly and helpful and I arranged a visit. When I visited I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience. Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she’d been very well looked after. She made a special comment about how great the food was, and she was encouraged to join in the activities that were happening each day if she wanted to. It was a relief to me that Mum was somewhere getting appropriate care in a lovely environment. When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. I'd like to say a huge thank you to everyone there for making Mum so welcome and doing everything they did to accommodate her at what was very short notice. You are all fantastic!

My Dad spent a month here having respite. It's a beautiful home. All the staff are very caring & friendly. Food, care & communication is wonderful. My Father & Stepmother are hoping to move here permanently in the not too distant future.My Step- Mother said it was like "coming home" when we visited the other day.

I have visited Cumberland Grange on a few occasions now and I have to say what an absolutely fabulous place this is. The staff are just simply amazing and cannot do enough to help both residents and visitors, nothing is too much trouble for them. They also have a very comprehensive activities schedule, the residents are certainly not short of things to do, they actually have a busier social schedule than I do!
You only have to see how happy and comfortable the residents to know you won’t go wrong in placing your loved ones here. I for one wouldn’t hesitate in recommending Cumberland Grange.
Well done team ❤️

I have been visiting Cumberland Grange Care Home in the capacity of Story Teller on the Dementia Wing. There is such a lovely calm atmosphere and the residents are generally all content. They can listen to the stories sitting comfortably or they can choose to walk around. Sometimes they even wander off. Often they will chat to me during the stories. The staff are lovely, caring and well trained. It is my favourite morning of the week!

"More of a 5 star hotel than a care home. Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere. Mum certainly doesn't want for activities, trips or hot chocolate! This is the gold standard!"

Matt T
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane for my Mum as recommended by the management team has made a real difference in the last few months with her dementia. We would recommend Cumberland Grange to anyone looking for residential care."

Jonathan B
carehome.co.uk rating: 4.75 out of 5

"My sister and her partner visited several care homes in the Exeter area before settling on Cumberland Grange as the best available for my mother, and all subsequent experience has shown this to be an excellent decision. The home is a modern, purpose-built building with several spacious communal areas. It is kept warm throughout the year. The staff are, without exception, caring, friendly and cheerful. This includes seemingly small gestures which mean a lot - such as a friendly chat or a reassuring touch on the arm. The friendliness and kindness extends not only to residents, but also to their families. As my mother says, the staff aren't kind and helpful only when visitors are around: they are like that all the time. In my view, the Cumberland Grange management have got the culture spot-on. In my mother's words, if you need to be in a care home, you wouldn't find anywhere nicer than here."

Shaun M
carehome.co.uk rating: 4.67 out of 5

"After visiting many care homes for my Mother, we found Cumberland Grange, which stood out from the rest. Mum has been living there for 5 months now and I can't speak more highly of all the staff, who are so friendly and efficient and make Mum feel at home. She enjoys all the great daily activities and lovely food and all the different conversations with both the staff and other residents. After living in her home for over 60 years, it was never going to be an easy move, but Cumberland Grange staff have made the move so much easier. All staff are always at hand to help, listen and have a friendly chat which makes family member visits so lovely. The lounge areas are very welcoming and when visiting my Mum, it is lovely to sit out and enjoy a great coffee and the freshly made cake of the day which is always delicious."

Karen P
carehome.co.uk rating: 4.92 out of 5

"Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed. The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles and seem to have a nice friendship. The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic. The food is excellent and there are always snacks left out for residents to enjoy at their leisure. All in all the home is beautiful and has a lovely atmosphere to it. Unfortunately the cost of a stay is expensive."

Sharon H
carehome.co.uk rating: 4.17 out of 5

"The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care homes. Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader."

Juliet B
carehome.co.uk rating: 4.50 out of 5

"My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs. My first contact with Cumberland Grange was great - the lady on the phone was very friendly and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience. Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to. When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!"

Carolyn J
carehome.co.uk rating: 5.00 out of 5

"My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything."

Jon W
carehome.co.uk rating: 5.00 out of 5

"My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them. All members of the team, including maintenance, administration, laundry, catering and management as well as the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs. They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly. The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters. Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange."

C D
carehome.co.uk rating: 4.58 out of 5

"I first visited Cumberland Grange a year ago when looking for a care home for my sister who suffers from Dementia. The initial visit was very encouraging. The staff were friendly and professional. The facility is well-designed and the personal rooms are large and bright as are the welcoming community areas. Extra facilities such as an on-site visiting hairdresser, dentist and optician are added bonuses. The staff are kind and caring. There are a wide variety of activities on offer and she can be as involved as she wants. The meals are delicious. As I live a long way away weekly phone calls with the staff and my sister are important. We have also provided my sister with a tablet to help keep in contact. I would definitely recommend visiting this care home to see if it will suit your needs."

A P
carehome.co.uk rating: 5.00 out of 5

"My mum has come to Cumberland Grange to live! It is such a vibrant home. There are lots of activities to enjoy. She enjoys her time at the home and the trips out. All staff have training in dementia and it shows. The residents are treated with respect and dignity. Staff are caring, helpful and patient. They are genuinely interested in my mum's well-being. She is loved and is happy and settled."

A L
carehome.co.uk rating: 4.83 out of 5

"After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time."

S H
carehome.co.uk rating: 4.75 out of 5

"Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care, high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!"

H K
carehome.co.uk rating: 5.00 out of 5

"My father stayed at a property for respite care and we could not fault the care and attention he was given. From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for. Whilst it costs more than some, it has a smart hotel feel, which is what we needed for the time he was there."

N H
carehome.co.uk rating: 4.50 out of 5

"Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me."

Elli S
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents, gentle hugs, asking residents questions about their lives before Cumberland, etc). Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly."

A B
carehome.co.uk rating: 4.75 out of 5

"A high-quality facility with excellent friendly staff, with an enclosed garden with several seating areas. There is a choice of menu providing nourishing meals with table service. There is an extensive programme of activities which all residents are encouraged to engage in. Visitors are always given a warm welcome by all members of staff."

Karena M
carehome.co.uk rating: 4.83 out of 5

"Mum was in Cumberland Grange Care Home for 6 weeks for respite care. The care she received during her stay was excellent. The staff were so attentive, very caring and nothing was too much trouble for them. She did very much enjoy her food in the home and there again could request what she liked. We also enjoyed being able to have a meal with her on occasions. The accommodation was first class she had a lovely room overlooking beautiful gardens. My mum was very poorly when she first went into the care home but came out to return home feeling well, it was all down to the care she had received during her stay in Cumberland Grange. We as a family would definitely recommend Cumberland Grange Care Home."

M P
carehome.co.uk rating: 4.83 out of 5

"This is a happy place. The staff are extremely kind and helpful. Difficulties with staff being available can be noticeable. The staff often need to work as the need arises over and above the usual."

I T
carehome.co.uk rating: 4.75 out of 5

"My mother has been in Cumberland Grange for 4 weeks of respite care. She was given a warm reception on arrival - various members of staff popped in to introduce themselves, including the maintenance officer, which was lovely - and, as it was 12:00, she was immediately offered lunch, which was very thoughtful. The standard of the food is excellent, as are the facilities and decor. My father has been made welcome and assisted kindly on his daily visits, and has been able to eat with my mother. There has been an interesting range of activities on offer and the Home Services Advisor has been very warm, efficient and attentive in sending us little updates and photos of what our Mum has been doing. It has been easy to communicate with the Home.The care staff have been friendly and helpful and willing to facilitate video calls. We are grateful for all that has been done to make our mother’s stay a pleasant one - thank you to all at Cumberland Grange."

M M
carehome.co.uk rating: 4.17 out of 5

"This is the second time my husband has spent 3 weeks of respite here. On both occasions, he has received wonderful compassionate and professional care. All the staff are cheerful, thoughtful and quietly competent. The accommodation and food are excellent. Communication with the staff is excellent. We will definitely be back!"

C D
carehome.co.uk rating: 4.83 out of 5

"Well what a really refreshing surprise. Bright and airy, really friendly caring staff, great facilities and activities, superb food i.e. great quality and perfect portions cooked by qualified chefs. (I am enjoying having lunch and a glass of wine with Mum in the private dining area). Mum has settled well in a lovely bright room with great facilities. What we wanted for Mum was somewhere safe, where she would have things to do, enjoy some company and be looked after. This is absolutely 5-star, not the cheapest but nowhere near the most expensive in the area either, value for money? - definitely. I work with another care provider elsewhere in the country and I have been really impressed with this home. Go and take a look, I think you will be impressed."

Ian H
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my 2-week respite stay and everyone was very friendly and kind. I liked the coffee area at reception where we could meet and chat and read the daily papers. Lovely choice of meals and chef was good. All very nicely done to a good standard."

Susan L
carehome.co.uk rating: 4.75 out of 5

"My husband has Alzheimer’s, and my heart is breaking. When I reached the horrendous (there is no other word) decision that he needed help beyond my capabilities I started the search for a care home. My search led me to Cumberland Grange. After talking to the general manager I suddenly had a feeling of optimism and positivity (fingers crossed). My husband has now been at Cumberland Grange for six weeks. He is settled, cared for and, importantly, respected. I would best describe Cumberland Grange as ‘a well-oiled machine wrapped in a duvet’. The management, the carers, the housekeeper and all the staff are amazing. I now sleep at night in the knowledge that my husband is settled, content and being cared for in a lovely way. A big thank you to you all."

S D
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is an excellent care home. The staff are friendly and offer the highest standard of care. Both of my parents are residents here. My mother has dementia, and I am confident in the care she receives; she is benefitting from the special care of Memory Lane upstairs. My dad, who is there to be with my mother, had a great welcome a few weeks ago and is settling in well on the ground floor, receiving care when needed. The home is new and beautifully furnished. My dad keeps saying how excellent the place is. The food is superb with a resident chef. My brother and myself have already joined my parents for a meal in a private dining room, which was a lovely experience. There is a full and varied weekly activities program for all the residents. This home has a lovely happy community atmosphere. My dad is making new friends when previously he was isolated for much of his day. We feel confident that this is the right place for Mum and Dad to be enjoying this season of their lives."

Simon E
carehome.co.uk rating: 4.83 out of 5

"Cumberland Grange is the most beautiful home I have ever been in - it's like a 6-star hotel with my aunt's needs being catered for at every juncture. The food is excellent. The hygiene is excellent. The furniture, fixtures and fittings are fantastic, as is the atmosphere in the home and all of the staff are polite, courteous and attentive to residents and visitors. I would certainly be looking to poach some of these staff if I had a competing carehome in the area."

Mark W
carehome.co.uk rating: 5.00 out of 5

"The Grange is such a lovely building, very impressive, beautiful decor and spacious, reminded me of a five-star hotel. I had a large room with French doors leading out onto a patio, en-suite which was perfect. My care was excellent, I was encouraged, advised and helped with my mobilisation, the staff are professional, caring and kind and helped me so much along the way, can’t thank them all enough! Imaginative food, excellent treats all on hand when desired, great chef and team! Can thoroughly recommend this residential/care home, very happy to have stayed there for a month!"

Margaret G
carehome.co.uk rating: 5.00 out of 5

"We heard about Cumberland Grange through a local ad. As my mother at 92 had just had a brief stay in hospital she felt she was ready to be cared for. We arranged a visit and were delighted with the impressive layout of this new purpose-built home: the careful arrangement of communal rooms as well as individual rooms. Everything was tastefully arranged and there were so many activities and amenities available. From the start, the staff have been very attentive, kind and thoughtful. This is particularly impressive as the Home had only been open for a couple of weeks. Inevitably there have been a couple of hiccups but these have been easily resolved. My mother was very pleased to have her room arranged exactly to suit her, including the hanging of some mini shelves for her ornaments. She feels very settled and comfortable after only a few weeks and is happier now than I have seen her in years. I am reassured that she is getting the care and companionship that she needs."

Alyson H
carehome.co.uk rating: 4.58 out of 5

"We are so grateful to the team at Cumberland Grange for all their kindness, care and hard work. Our parents have been at Cumberland for nearly a year now and it has been a very positive experience. It is a happy, caring and well-run home with many excellent activities and events. We always enjoy our visits to Cumberland Grange and are so pleased that Mum and Dad are in such good hands."

David E
carehome.co.uk rating: 4.75 out of 5

"I was here for two weeks of respite (from 23rd January to 6th February 2023) I found this very restful and enjoyable, particularly after a nasty fall at home back in the summer and then at a stay in the local hospital (in Exeter) followed by a fairly long stay in Sidmouth hospital. I was progressing fairly well, slowly and then a visit to one of my daughters near Cambridge, I developed Flu which put me in Bedford hospital for Christmas! Hence being here for respite."

Pauline B
carehome.co.uk rating: 4.50 out of 5

"Great, stress-free living. Good facilities. Friendly atmosphere."

Nigel C
carehome.co.uk rating: 4.91 out of 5

"I do enjoy living in Cumberland Grange Care Home, it has made a difference in my life because I am nearly 98. An age I never thought I would make. I no longer need to shop for food or cook or clean my room. I have arthritis in my hands and I can no longer sew but a member of staff looks after my clothes. One thing that amuses me is that they regularly check to see if I am still alive. Living here is like one long holiday. I really love living at Cumberland Grange."

Vivienne S
carehome.co.uk rating: 4.25 out of 5

"My 95 year old father had a wonderful 2-week respite care in Exeter. First impressions of Cumberland Grange was that it is a bright airy welcoming place. All the staff were friendly and professional. Dad’s room was clean with a lovely big window overlooking the garden. It all looked so fresh and clean. The main worry as always when putting a loved relative in a home - is will they like it - well Dad loved it he couldn’t stop talking about how everything from his room, the food, the staff were first class he really perked up so much so that I was able to finally get a good night's sleep knowing that he was safe and cared for. Well done to the team."

Susan H
carehome.co.uk rating: 4.58 out of 5

"My dad is a resident at Cumberland Grange. He has been there for seven months and looks so much better than he did when he was living at home. I am so impressed with the staff - all so happy, helpful and loving. They had a party to celebrate two years of being open; it was such a great party - I was very impressed. The food is good, and the building and garden are lovely. I think it's the best care home in Exeter."

R J
carehome.co.uk rating: 5.00 out of 5

"Excellent care. All the staff are very good. Always patient. Many activities are provided and they always make them as varied as possible. The atmosphere is very friendly. The home is spacious and the garden provides ample space for walking and exercise. Individual bedrooms are also spacious. Cleanliness is well maintained."

E B
carehome.co.uk rating: 5.00 out of 5

"It’s such a relief that we know he’s being taken care of in a five-star care home; it’s beautiful and has such lovely staff - 1st class. I had never been to a care home until August this year, and I never imagined that it would be like a hotel when you are inside - such beautiful decor, and the food is amazing. The 2nd year anniversary last week was fantastic; such a lot of effort went into this. I’m looking forward to the Christmas events. My father-in-law is so happy and looks better than he was six months ago; he is 95 - it’s all to do with the care he is getting and the environment; it’s really amazing."

Tanya B
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and put on so much entertainment, so there is something for everyone."

Wendy R
carehome.co.uk rating: 5.00 out of 5

"My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging. We were all apprehensive about the move but all Mum's concerns had soon disappeared. She is on the residential floor at the moment but knowing that when the time comes to move to memory lane she will be known by the staff which will make the transition so much easier. The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books. As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs. How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her. The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too."

Sally F
carehome.co.uk rating: 5.00 out of 5