Reviews for Cumberland Grange Care Home

"Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents, gentle hugs, asking residents questions about their lives before Cumberland, etc). Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly."

A B
carehome.co.uk rating: 4.75 out of 5

"The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care homes. Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader."

Juliet B
carehome.co.uk rating: 4.50 out of 5

"My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging. We were all apprehensive about the move but all Mum's concerns had soon disappeared. She is on the residential floor at the moment but knowing that when the time comes to move to memory lane she will be known by the staff which will make the transition so much easier. The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books. As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs. How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her. The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too."

Sally F
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and put on so much entertainment, so there is something for everyone."

Wendy R
carehome.co.uk rating: 5.00 out of 5

"It’s such a relief that we know he’s being taken care of in a five-star care home; it’s beautiful and has such lovely staff - 1st class. I had never been to a care home until August this year, and I never imagined that it would be like a hotel when you are inside - such beautiful decor, and the food is amazing. The 2nd year anniversary last week was fantastic; such a lot of effort went into this. I’m looking forward to the Christmas events. My father-in-law is so happy and looks better than he was six months ago; he is 95 - it’s all to do with the care he is getting and the environment; it’s really amazing."

Tanya B
carehome.co.uk rating: 5.00 out of 5

"My dad is a resident at Cumberland Grange. He has been there for seven months and looks so much better than he did when he was living at home. I am so impressed with the staff - all so happy, helpful and loving. They had a party to celebrate two years of being open; it was such a great party - I was very impressed. The food is good, and the building and garden are lovely. I think it's the best care home in Exeter."

R J
carehome.co.uk rating: 5.00 out of 5

"Excellent care. All the staff are very good. Always patient. Many activities are provided and they always make them as varied as possible. The atmosphere is very friendly. The home is spacious and the garden provides ample space for walking and exercise. Individual bedrooms are also spacious. Cleanliness is well maintained."

E B
carehome.co.uk rating: 5.00 out of 5

"My 95 year old father had a wonderful 2-week respite care in Exeter. First impressions of Cumberland Grange was that it is a bright airy welcoming place. All the staff were friendly and professional. Dad’s room was clean with a lovely big window overlooking the garden. It all looked so fresh and clean. The main worry as always when putting a loved relative in a home - is will they like it - well Dad loved it he couldn’t stop talking about how everything from his room, the food, the staff were first class he really perked up so much so that I was able to finally get a good night's sleep knowing that he was safe and cared for. Well done to the team."

Susan H
carehome.co.uk rating: 4.58 out of 5

"I do enjoy living in Cumberland Grange Care Home, it has made a difference in my life because I am nearly 98. An age I never thought I would make. I no longer need to shop for food or cook or clean my room. I have arthritis in my hands and I can no longer sew but a member of staff looks after my clothes. One thing that amuses me is that they regularly check to see if I am still alive. Living here is like one long holiday. I really love living at Cumberland Grange."

Vivienne S
carehome.co.uk rating: 4.25 out of 5

"Great, stress-free living. Good facilities. Friendly atmosphere."

Nigel C
carehome.co.uk rating: 4.91 out of 5

"I was here for two weeks of respite (from 23rd January to 6th February 2023) I found this very restful and enjoyable, particularly after a nasty fall at home back in the summer and then at a stay in the local hospital (in Exeter) followed by a fairly long stay in Sidmouth hospital. I was progressing fairly well, slowly and then a visit to one of my daughters near Cambridge, I developed Flu which put me in Bedford hospital for Christmas! Hence being here for respite."

Pauline B
carehome.co.uk rating: 4.50 out of 5

"We are so grateful to the team at Cumberland Grange for all their kindness, care and hard work. Our parents have been at Cumberland for nearly a year now and it has been a very positive experience. It is a happy, caring and well-run home with many excellent activities and events. We always enjoy our visits to Cumberland Grange and are so pleased that Mum and Dad are in such good hands."

David E
carehome.co.uk rating: 4.75 out of 5

"The level of care is exemplary. The staff need the utmost praise for their constant care and attention given to all residents. They are kind, patient and effective. The environment is extremely comfortable and happy, enabling the residents to intermingle in a friendly and happy way. Activities are imaginative and wide-ranging all on a daily basis. A quick responsive relationship exists between the home and the medical centre nearby. The management is also very sympathetic, and efficient. I cannot imagine that my wife should ever wish to seek care elsewhere."

Edward B
carehome.co.uk rating: 5.00 out of 5

"I have found the level of care exemplary. First and foremost the staff need the utmost praise for their constant care and attention to all the residents without exception. Over the past 10 months, I have visited my wife on a daily basis and have observed the staff to be kind, patient and effective. The environment in Cumberland Grange Care Home is extremely comfortable and happy, enabling the residents to intermingle in a friendly and relaxed manner. Activities are wide-ranging and are made available on a daily basis. These are published in a timetable every week. They are varied, and interesting and cater to the interests of all the residents. Particular praise must be given to the member of staff who works unstintingly to provide this programme for everyone. I would also like to point out that a quick and responsive relationship exists between the home and the medical centre nearby. You must also know that the manager has been a most thoughtful and effective manager throughout her stay."

Edward B
carehome.co.uk rating: 5.00 out of 5

"A high-quality facility with excellent friendly staff, with an enclosed garden with several seating areas. There is a choice of menu providing nourishing meals with table service. There is an extensive programme of activities which all residents are encouraged to engage in. Visitors are always given a warm welcome by all members of staff."

Karena M
carehome.co.uk rating: 4.83 out of 5

"The Grange is such a lovely building, very impressive, beautiful decor and spacious, reminded me of a five-star hotel. I had a large room with French doors leading out onto a patio, en-suite which was perfect. My care was excellent, I was encouraged, advised and helped with my mobilisation, the staff are professional, caring and kind and helped me so much along the way, can’t thank them all enough! Imaginative food, excellent treats all on hand when desired, great chef and team! Can thoroughly recommend this residential/care home, very happy to have stayed there for a month!"

Margaret G
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is the most beautiful home I have ever been in - it's like a 6-star hotel with my aunt's needs being catered for at every juncture. The food is excellent. The hygiene is excellent. The furniture, fixtures and fittings are fantastic, as is the atmosphere in the home and all of the staff are polite, courteous and attentive to residents and visitors. I would certainly be looking to poach some of these staff if I had a competing carehome in the area."

Mark W
carehome.co.uk rating: 5.00 out of 5

"Cumberland Grange is an excellent care home. The staff are friendly and offer the highest standard of care. Both of my parents are residents here. My mother has dementia, and I am confident in the care she receives; she is benefitting from the special care of Memory Lane upstairs. My dad, who is there to be with my mother, had a great welcome a few weeks ago and is settling in well on the ground floor, receiving care when needed. The home is new and beautifully furnished. My dad keeps saying how excellent the place is. The food is superb with a resident chef. My brother and myself have already joined my parents for a meal in a private dining room, which was a lovely experience. There is a full and varied weekly activities program for all the residents. This home has a lovely happy community atmosphere. My dad is making new friends when previously he was isolated for much of his day. We feel confident that this is the right place for Mum and Dad to be enjoying this season of their lives."

Simon E
carehome.co.uk rating: 4.83 out of 5

"My husband has Alzheimer’s, and my heart is breaking. When I reached the horrendous (there is no other word) decision that he needed help beyond my capabilities I started the search for a care home. My search led me to Cumberland Grange. After talking to the general manager I suddenly had a feeling of optimism and positivity (fingers crossed). My husband has now been at Cumberland Grange for six weeks. He is settled, cared for and, importantly, respected. I would best describe Cumberland Grange as ‘a well-oiled machine wrapped in a duvet’. The management, the carers, the housekeeper and all the staff are amazing. I now sleep at night in the knowledge that my husband is settled, content and being cared for in a lovely way. A big thank you to you all."

S D
carehome.co.uk rating: 5 out of 5

"I enjoyed my 2-week respite stay and everyone was very friendly and kind. I liked the coffee area at reception where we could meet and chat and read the daily papers. Lovely choice of meals and chef was good. All very nicely done to a good standard."

Susan L
carehome.co.uk rating: 4.75 out of 5

"Well what a really refreshing surprise. Bright and airy, really friendly caring staff, great facilities and activities, superb food i.e. great quality and perfect portions cooked by qualified chefs. (I am enjoying having lunch and a glass of wine with Mum in the private dining area). Mum has settled well in a lovely bright room with great facilities. What we wanted for Mum was somewhere safe, where she would have things to do, enjoy some company and be looked after. This is absolutely 5-star, not the cheapest but nowhere near the most expensive in the area either, value for money? - definitely. I work with another care provider elsewhere in the country and I have been really impressed with this home. Go and take a look, I think you will be impressed."

Ian H
carehome.co.uk rating: 5 out of 5

"This is the second time my husband has spent 3 weeks of respite here. On both occasions, he has received wonderful compassionate and professional care. All the staff are cheerful, thoughtful and quietly competent. The accommodation and food are excellent. Communication with the staff is excellent. We will definitely be back!"

C D
carehome.co.uk rating: 4.83 out of 5

"My mother has been in Cumberland Grange for 4 weeks of respite care. She was given a warm reception on arrival - various members of staff popped in to introduce themselves, including the maintenance officer, which was lovely - and, as it was 12:00, she was immediately offered lunch, which was very thoughtful. The standard of the food is excellent, as are the facilities and decor. My father has been made welcome and assisted kindly on his daily visits, and has been able to eat with my mother. There has been an interesting range of activities on offer and the Home Services Advisor has been very warm, efficient and attentive in sending us little updates and photos of what our Mum has been doing. It has been easy to communicate with the Home.The care staff have been friendly and helpful and willing to facilitate video calls. We are grateful for all that has been done to make our mother’s stay a pleasant one - thank you to all at Cumberland Grange."

M M
carehome.co.uk rating: 4.17 out of 5

"This is a happy place. The staff are extremely kind and helpful. Difficulties with staff being available can be noticeable. The staff often need to work as the need arises over and above the usual."

I T
carehome.co.uk rating: 4.75 out of 5

"We heard about Cumberland Grange through a local ad. As my mother at 92 had just had a brief stay in hospital she felt she was ready to be cared for. We arranged a visit and were delighted with the impressive layout of this new purpose-built home: the careful arrangement of communal rooms as well as individual rooms. Everything was tastefully arranged and there were so many activities and amenities available. From the start, the staff have been very attentive, kind and thoughtful. This is particularly impressive as the Home had only been open for a couple of weeks. Inevitably there have been a couple of hiccups but these have been easily resolved. My mother was very pleased to have her room arranged exactly to suit her, including the hanging of some mini shelves for her ornaments. She feels very settled and comfortable after only a few weeks and is happier now than I have seen her in years. I am reassured that she is getting the care and companionship that she needs."

Alyson H
carehome.co.uk rating: 4.58 out of 5

"Mum was in Cumberland Grange Care Home for 6 weeks for respite care. The care she received during her stay was excellent. The staff were so attentive, very caring and nothing was too much trouble for them. She did very much enjoy her food in the home and there again could request what she liked. We also enjoyed being able to have a meal with her on occasions. The accommodation was first class she had a lovely room overlooking beautiful gardens. My mum was very poorly when she first went into the care home but came out to return home feeling well, it was all down to the care she had received during her stay in Cumberland Grange. We as a family would definitely recommend Cumberland Grange Care Home."

M P
carehome.co.uk rating: 4.83 out of 5