What our families say

We score 9.8/10

37 Reviews

Good

12 August 2016

View the report

"My mother was at death's door when she arrived from the Hospital, the change in her is fantastic since she's been here. I never thought I would hear her ask for food and drink, or see her playing bingo. She is treated with love and affection and it's nice knowing if we're on holiday or away, she is being looked after. Thanks again to everyone."

Carmel W
carehome.co.uk rating: 5 out of 5

"After viewing lots of care homes I'm very happy to say we made the correct choice. It truly is a home from home where residents and visitors alike feel like part of the family. Thanks to all concerned."

Patrick W
carehome.co.uk rating: 5 out of 5

"Cubbington Mill is a lovely home. Mum was there for two and half years and the care and staff were excellent. The food was very good too and I would recommend to anyone thinking of putting a loved one in a care home."

J L
carehome.co.uk rating: 5 out of 5

"Mum had excellent care at Cubbington Mill and I would recommend the care home. The staff are very friendly and it is a clean and welcoming home."

J C
carehome.co.uk rating: 5 out of 5

"Very welcoming home. I would have no hesitation in staying here myself when the time comes."

A S
carehome.co.uk rating: 5 out of 5

"Have enjoyed respite stay. Staff were wonderful to me."

Cyril W
carehome.co.uk rating: 5 out of 5

"Having spent 2 weeks here, I have found the experience enjoyable and worthwhile. The only disadvantage at Cubbington mill is the lack of an en-suite shower. Otherwise, my stay was fine."

Peter J
carehome.co.uk rating: 4.5 out of 5

"My dad was looked after by the staff to an extremely high standard. I could not fault how he was treated, everything from his personal care, nursing treatment to cleanliness of his room and clothes, exceptional!! Cubbington Mill was described to me as a "family" home and this is true. My dad was only there for around 6 weeks; this didn't matter, it could have been 6 years, they loved him in his final days. Thank you."

Alison B
carehome.co.uk rating: 5 out of 5

"Mum was not at Cubbington Mill for very long following a fall when she broke her hip, but she was always treated with the utmost care and compassion which was extended to my brother ab myself during the difficult time as mums life ended and what to do next. I was told if I needed to go in for a chat I was welcome after mum had died. During that time I spent at Cubbington Mill I was able to observe the activities taking place and chatted with some of the residents and staff. I was happy mum spent her days at peace in such a lovely environment."

S M
carehome.co.uk rating: 5 out of 5

"We have been delighted with the level of care for Mum since she came to Cubbington Mill in April. Also, the cleanliness and general appearance of the home is lovely, althogh the recent refurbishment was somewhat protracted and the overall feeling is a little less homely and more corporate - not really conducive to feeling comfortable. Overall the staff are exemplary. Thank you."

Roslynn G
carehome.co.uk rating: 4.75 out of 5

"Staff and food, caring and so nice and clean. Odour free, only good smells, very pleasant home."

P H
carehome.co.uk rating: 4.83 out of 5

"Treated with respect and courtesy at all times. The nurses were professional at all times, rest of staff were always friendly and helpful at all times. Professional visitors, with connections to the medical side, were equally impressed. Thanks everyone!"

Eurwen C
carehome.co.uk rating: 4.92 out of 5

"You have been great. You took Mum in for two weeks convalescence on very short notice. Despite the fact she didn't want to come she stayed and has loved the spoiling and the company. Many thanks."

Judith C
carehome.co.uk rating: 4.83 out of 5

"My mother had been in a care home in Essex for 8 years but when my father died, she moved to Barchester Cubbington Mill Care Home to be closer to the family. There was no comparison to the previous care home. There is a wonderful feeling about Barchester Cubbington Mill Care Home, from the approach through the beautiful gardens to the warm welcome and the clean bright interior. The staff are friendly and professional and could not have done more in their caring treatment of my mother, especially as her health deteriorated and she needed more attention. My family cannot thank everyone enough for giving my mother a very happy home."

L B
carehome.co.uk rating: 4.58 out of 5

"Mum was a resident at Cubbington Mill for two and half years and was well cared for by all the wonderful staff. It's a lovely clean home with fantastic gardens too. Mum was happy there and I would recommend it to any family."

Laura R
carehome.co.uk rating: 5 out of 5

"My mother-in-law arrived at Cubbington Mill requiring palliative care. She spent 3 weeks here and the staff have been very helpful and kind. There is a relaxed and happy atmosphere. Nothing has been too much trouble and we are very grateful for the care shown at the end of her life."

Deborah M
carehome.co.uk rating: 5 out of 5

"Cubbington Mill provided palliative care for my mother during the last three weeks of her life after she left the hospice. She had felt very secure and had blossomed at the hospice and faced leaving for a nursing home with trepidation. The staff at Cubbington Mill were very caring and efficient, dealing swiftly with any hiccoughs on her day of admission and providing a calm and beautiful room for her. I soon felt confident in the care she was receiving and I know she particularly enjoyed the food and ate everything almost until the end. The Cubbington Mill staff were particularly kind and caring right at the end and to me after she had died."

Nick M
carehome.co.uk rating: 4.8 out of 5

"My grandma is 101 yrs and can be quite a difficult patient. The staff and manager assessed this very quickly and dealt with it perfectly. The care they offer is truly amazing. My children are very small and came to visit and the experience was not scary or intimidating as it can be for little ones. Amazing staff, accommodation and management!"

J R
carehome.co.uk rating: 5 out of 5

"More like a hotel than a care home. Very pleasant and peaceful. Father in law is well looked after and staff pay attention to detail."

Mark D
carehome.co.uk rating: 4.67 out of 5

"The facilities that are provided for the residents s exceptional and the staff are helpful and friendly. Everything from the food to the activities is well planned."

J W
carehome.co.uk rating: 5 out of 5

"Clean, friendly, very caring, very welcoming. They go that extra mile to give a 110% service."

Irene M
carehome.co.uk rating: 4 out of 5

"My auntie came to Cubbington Mill for a couple of weeks respite while family members were on holiday. She loved it and was fortunate to be able to stay on. I particularly remember coming to the open day when the staff dressed up and there was lots of very appropriate entertainment. I hadn't seen my auntie laugh so much for years - she thoroughly enjoyed every minute. Nothing was too much trouble for the nurses/carers ever."

Pam R
carehome.co.uk rating: 5 out of 5

"My sister was a resident of the home for 2 years and at that time she was very happy. Her care at all times couldn't have been better. I was always made very welcome whenever I want to visit her and she always enjoyed the activities that were organised for the residents."

Betty V
carehome.co.uk rating: 5 out of 5

"Excellent overall! 100%. Cannot put into words the most wonderful care my dear mum received at Cubbington Mill Care Home. I will be writing personally to the Barchester group to let them know the quality of care all the residents receive, day and night."

S W
carehome.co.uk rating: 5 out of 5

"The management and staff have been first class in the care and attention provided to my mother during her TLC and subsequent passing. I thank them all from the bottom of my heart."

Jon B
carehome.co.uk rating: 4.92 out of 5

"Fantastic service. 'A' Star. Staff go above and beyond."

Joanne W
carehome.co.uk rating: 5 out of 5

"I am glad that I don't have to carry our the many tasks. There are people here that I trust to look after my wife properly."

A W F
carehome.co.uk rating: 4.75 out of 5

"My granddad has had nothing but excellent care from all staff at Cubbington Mill. His health has improved and this in itself has meant family members have had some stress and worry lifted. We as a family, cannot thank the staff enough for all their hard work."

H G
carehome.co.uk rating: 5 out of 5

"I am very impressed with Cubbington Mill Care Home. It doesn't smell like a lot of care homes that I have visited. The staff seem very caring. The grounds are kept in a beautiful condition and the flowers are lovely for the residents to see. A hard job well done. The only criticism I have is that the food could be a bit more appetising and if more could be done to cater for diabetic residents, it would be appreciated."

Mary A
carehome.co.uk rating: 4.17 out of 5

"A very caring environment where all staff are very attentive. Excellent housekeeping with first-class meals."

R E
carehome.co.uk rating: 4.5 out of 5

"Cubbington Mill Care Home is a very friendly and welcoming nursing home. Always very efficiently run with plenty of stimulating activity session for the residents to take part in. The staff are warm and friendly and caring. My mum is extremely content and therefore as her daughter, this gives me great peace of mind."

D J
carehome.co.uk rating: 4.75 out of 5

"My staff has been very nice. Well looked after."

Winifred S
carehome.co.uk rating: 3.5 out of 5

"I feel very sorry for the residents at the large turnover of staff. They just get used to a carer or nurse then they leave and have to get used to someone else, it is very upsetting for them. I don't know if anything can be done about this. Another thing is the food could be better and more could be done for diabetic patients as they are refused most of the sweets. I think the chef ought to take this into consideration."

Mary A
carehome.co.uk rating: 3.83 out of 5

"Mostly very good but lacking enough staff."

E S
carehome.co.uk rating: 3.67 out of 5

"Dad is in Cubbington Mill on respite a the moment. Although he has been there two weeks. He has only spent 6 nights in the home. He fell after 5 nights and was admitted to hospital for 8 nights. I was asked by his doctor in hospital where I wanted dad to be. I had no reservations on saying return to the care home. His care and appearance is so much better than in hospital. We are asking are asking as of next week for permanent stay at Cubbington Mill."

Janet F
carehome.co.uk rating: 4.83 out of 5

"A beautiful home in a lovely location. The staff are extremely friendly, the nursing is worth the grading of a hotel. It is spotless - I even asked if they did holiday home lets! A nursing home you should be very proud of."

A A
carehome.co.uk rating: 5 out of 5

"Mum was with Cubbington Mill for end of life care, you have a great team in place. Management and all levels of staff have been lovely, will miss them all. Thank you for looking after my mum."

Sheila J
carehome.co.uk rating: 5 out of 5

"I am extremely pleased with the care my mother receives at Cubbington Mill. Without the support, integrity and thoughtfulness of all the staff my mother would not be leading such a full life. The food is excellent with a varied menu everyday. A range of activities are offered each week with mum joining in on many occasions, she say she will try anything including the new Thai Chai lessons"

Ghislaine D
carehome.co.uk rating: 4.58 out of 5

"My mum was transferred here for nursing care following a hospital admission from a previous residential home that could no longer care for her needs. From the very first day my mums care here was exceptional from the managers, nursing staff, domestic staff and kitchens. Whats more with the care that I received kindness, sympathy and support given to mum throughout her short stay to her death was outstanding. I was made to feel like one of the family and it made a very difficult time so much easier. I cannot recommend then highly enough."

Ali M
carehome.co.uk rating: 5 out of 5

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