Reviews for Cubbington Mill Care Home

We score 9.7/10

40 Reviews


08 February 2020

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What our families say on

"Staff are great, looked after my husband well. Said he would stay again."

J A rating: 4.67 out of 5

"I love visiting the home, you are always made welcome, cuppa tea and lunch when you require it and ordered from the receptionist. I visit my friend. I have recommended another person that I look after to visit the home for respite which at present, she is here. The staff are always helpful. The resident loves it here, might stay again. Plenty of activities for the residents to take part in and trips out on the minibus. I recommend Barchester Cubbington Mill Care Home."

Debbie M rating: 5.00 out of 5

"Very happy with my husband's care in all areas. Staff friendly and caring on all visits."

S B rating: 5.00 out of 5

"My sister has received excellent care in this care home and would recommend it for anyone who's relative need 24-hour care."

S H rating: 4.83 out of 5

"Since my sister-in-law came to Cubbington Mill there has been a real change in her (for the better). She is eating more regularly, although she has had a couple of falls, none of which was the fault of the home or the staff, we have also noticed how well she's doing since she came here."

H R rating: 4.75 out of 5

"Your staff were very kind to my mother whilst she was staying at Barchester Cubbington Mill Care Home. All were keen to provide for Mum's needs and deserve appreciation for the dignity and respect they gave. Thank you."

Charles E rating: 4.67 out of 5

"The staff are nice."

J J rating: 4.83 out of 5

"I normally visit on Wednesdays and go to the restaurant for lunch. I always enjoy the meal, and I am very pleased with the welcome and attention from the friendly staff. I also note that the patients are treated with thorough care and kindness."

Sidney P rating: 4.33 out of 5

"Mum was at Barchester Cubbington Mill Care Home for ten months. From our initial contact with the staff to organise Mum moving in until we brought her home last week, we, as a family, have been so delighted with their levels of care. Mum has been looked after so well and with kindness and patience, and she has felt safe and well taken care of. The activities the coordinator organises are brilliant, the manager is so proactive about new ideas for the residents and staff and local community and the member of staff at reception is one of a kind, what a wonderful lady she is and the happiest person I’ve ever met! The nursing team are professional but also compassionate, every single member of the Cubbington Mill team is an absolute angel, and I mean every single member of the team! If Mum ever needed care again, we would have no hesitation to take her back, every family member of a resident becomes a member of the Cubbington Mill family. We were so lucky to have found Cubbington Mill."

Vivien G rating: 4.83 out of 5

"My aunt moved in recently with her sister who sadly died a few days later. The care and support she is receiving is superb. The manager and finance person are going out of their way to help me navigate the changes brought due to probate. I can't thank them enough - they are making a difficult time more bearable."

R S rating: 5.00 out of 5

"My wife is in the more advanced stages of Parkinson's disease and originally she entered Barchester Cubbington Mill Care Home for two weeks of respite care. Her Parkinson's symptoms caused her period of respite to be extended and is now to become a permanent resident. I could not have wished for my wife to be in a better place. I am confident that she will be well cared for and in a very safe place where she will be well looked after by a dedicated and committed staff. Her fellow residents have already accepted her into the 'communal family'."

Colin S rating: 4.83 out of 5

"Beautiful environment, very comfortable and clean accommodation. Well staffed. The staff are very helpful, kind and caring. Excellent food."

K M rating: 5.00 out of 5

"I enjoy trips out on the minibus with a particular member of staff. The care and food we receive is excellent."

Sylvia B rating: 5.00 out of 5

"My friends visited and were very impressed. Dreaded coming but felt all at ease by the staff."

Cheryl S rating: 5.00 out of 5

"When the activities coordinator comes, it's always good news. The food etc at least 5*."

Liz A rating: 5.00 out of 5

"A huge thank you to the manager and all the staff at Cubbington Mill Care Home for looking after my dad for a respite care stay. Without you, Dad would not have been able to attend our wedding and he has not stopped talking about how friendly and caring all the staff were. We really appreciate the clear communications leading up to the day which meant we did not have to worry about whether Dad would be ok. Knowing that Dad was being looked after so well meant that all of the family could also enjoy the weekend without worrying. We genuinely can’t thank you enough and could not rate you all more highly. Thank you all, from all of the family."

Dec G rating: 4.58 out of 5

"I stayed for one week of respite care. I have never been to a home before so I was a little uncertain. All the staff welcomed and gave great kindness. The carers coped well with my stroke condition. Overall I was delighted with my stay."

Geraldine B rating: 4.67 out of 5

"Excellent staff for my 98-year-old mother. The team are excellent."

V B rating: 4.25 out of 5

"The overall care at Cubbington Mill Care Home has been very good. In general, the staff are excellent and my grandma has been treated with dignity and kindness."

Michelle F rating: 4.33 out of 5

"Most pleasant, courteous people you could ever wish to meet. Splendid, delightful and beautiful home from home."

Peter N rating: 5.00 out of 5

"Very, very good! Very caring staff! Homely environment! and a good location!"

Irene R rating: 4.00 out of 5

"His initial assessment at home, the transport provided by the home and his first day and night have been extremely positive. The home has a genuinely warm and caring feel. This is combined with professional staff who are always on hand. As a family, we have experienced some very different care so for him to be here is comforting and reassuring for us."

Malrilyn P rating: 5.00 out of 5

"Very caring, kind, cheerful and so patient. The food is a well-balanced diet and good activities."

A L rating: 5.00 out of 5

"My mum came here in November for respite care and has been very well cared for here. The staff are lovely and her room is beautiful. The meals in the restaurant are lovely and the care and attention to detail are exceptional. Thank you for the care of my mum."

C M rating: 5.00 out of 5

"The staff and the services are brilliant. The decor is like your own home."

Mary K rating: 5.00 out of 5

"Very good."

Stephen K rating: 5.00 out of 5

"Cubbington care home is one of the best I have visited, being exceptional in its care of the residents and friendly atmosphere. Our friend is very lucky to be here."

P C rating: 4.22 out of 5

"Cubbington Mill Care Home is a friendly caring home, a pleasure to visit. We only see our friend in a nice atmosphere. We can share morning coffee/cake and have a good chat."

S C rating: 4.00 out of 5

"A lovely place to visit, very homely and the residents are well cared for and catered for."

S M rating: 5.00 out of 5

"The main negative-not enough staff. Staff too busy to respond to call bells. Bathrooms-more grab rails needed. The floor-difficult to manoeuvre around, very dangerous, very jerky and uneven."

L K rating: 3.18 out of 5

"Very kind, helpful and friendly."

D H rating: 4.00 out of 5


J W rating: 5.00 out of 5

"I came here in an emergency when part of my home was flooded due to a burst water pipe, I have been welcomed very warmly by all of the staff and residents also. I have every help that I need but enough freedom and facilities that I feel I am staying in a very special hotel. I will always be grateful for the comfort and friendliness that I have had in this difficult time, especially as I was living on my own having been widowed earlier this year."

Elizabeth C rating: 5.00 out of 5

"First time visiting the home, first impression was, wow. Beautiful atmosphere and very friendly staff. Residents were happy and staff interacted lovely with them. Everyone was happy and had a lovely time."

Wendy B rating: 4.58 out of 5

"We were able to be with Nan on her final days without any stress or worry. Thank you for everything."

K C rating: 4.91 out of 5

"We cannot speak highly enough of Cubbington Mill and the wonderful team. My mother has been there for the last two weeks on respite care and is really happy. So much so, that we have just extended her stay by another two weeks to complete her recovery. The staff are utterly wonderful, so kind and caring, and nothing is too much trouble. The quality of food is excellent, offering a good choice of nutritious and very tasty homemade dishes - all beautifully presented. My mother is also making the most of their activities programme and is never lost for company or something to do. The whole atmosphere at the Mill is so warm and welcoming, making you feel at home the minute you walk through the door. The only minor criticism we have is her room is a little small, but even so, we all agree that Cubbington Mill is undoubtedly the best care home our family has ever used. Congratulations and a big thank you."

Amanda W rating: 4.83 out of 5

"My mum has recently been staying on respite at Cubbington Mill. In her time there, she has received excellent care in all respects. She has thoroughly enjoyed the experience. The staff have been so lovely and welcoming to us all. They have encouraged her to take part in lots of great activities, making many new friends along the way. I'm sure she will return very soon for another respite stay. Thank you."

Annette F rating: 5.00 out of 5

"Cubbington Mill Care Home has a welcoming approach with well-maintained front of the home gardens. The Interior reception room together with the residents' lounge and dining room tastefully decorated. No fault with reception staff and a warm welcome when visiting. Management and care staff always appear approachable and professional. We have no complaints with this care home."

J D rating: 4.08 out of 5

"The staff are very caring, and there is always a friendly greeting to visitors. The activities coordinators do a fantastic job of encouraging residents to be involved physically and with their minds. Personal tastes in food are taken care of, and the menus always look delicious. The rooms and general areas are kept clean and fresh. Having nurses on site gives peace of mind that residents’ health is under constant review. The buildings and grounds are well maintained and cared for. The rooms are a reasonable size, but it would be nice if they had a little more space. Contrary to expectations, my mother is very content to be being looked after there."

C V rating: 4.92 out of 5

"I visited to attend to the garden outside my deceased husband's room, which I promised to maintain after his death. I was made very welcome by all the staff who knew me and by those new to the home since my husband died. I was warmly treated and offered coffee, and was pleased to chat with the staff. The atmosphere was very friendly and welcoming."

J B rating: 5.00 out of 5

"My stepdad has been living at Cubbington Mill for 15-months. He has always been well looked after, and my impression is of a caring team who are cheerful and have the right approach, even with sometimes difficult residents."

John T rating: 4.33 out of 5

"After a poor experience of respite for mum, we were obviously concerned about her going anywhere, but we were unable to continue caring for mum at home, so after a show around decided on Cubbington Mill. We are very pleased with all aspects of care, cleanliness, activities and catering. The staff are very good with mum and she is getting to know them and becoming familiar with her new surroundings. It was initially difficult but we are coming into our 4th week and couldn't be more pleased. Thank you, Cubbington Mill."

S T rating: 4.42 out of 5

"Cubbington Mill has been fantastic for my dad. The entire staff heave ensured he settled in very quickly and it now really feels like home to dad. They were also good at supporting the rest of the family with the adjustment, especially during such a hard time with the pandemic. Overall a brilliant place."

S W rating: 5 out of 5

"My dad was admitted to Cubbington Mill at the end of March, having been assessed elsewhere following a stroke. From the second my dad arrived he has been treated so well. The staff from the lovely lady on reception to the management team have gone out of their way to help my dad and his family adjust to what is obviously traumatic for us all. I was concerned as the home where he was staying prior was not nice at all. I needn’t have been, Cubbington Mill is top notch. Compassion and empathy ouse from every member of staff who have given me a shoulder to cry on when things have got on top of me and helped us with the difficult transition to what is now our new way of life. The rooms and garden are beautiful, clean and welcoming. I have been fortunate to spend time with some of the other guests who echo what I have seen. It’s like being amongst a loving family. I would highly recommend this care home above any others that I have visited in Warwickshire."

Nick S rating: 5 out of 5

"I am so happy to give a review to Cubbington Mill. My aunt enjoyed her time with you and her meals were always to her liking. All the care staff, admin people and the management were always courteous and helpful. Wishing you all a Happy Easter and God bless you all."

W O rating: 4.82 out of 5

"I am so relieved that my husband is being looked after in this care home. Without exception, the staff are kind, caring and efficient. I cannot speak more highly of this excellent establishment."

Margaret S rating: 4.9 out of 5

"Cubbington care home is a lovely establishment that really goes beyond its way to look after their residents. My uncle has been here for a few months now and has been treated with excellent care from the management team, care, nurses, and activities team leader. I’m very happy that my uncle is here and would definitely recommend it to other people who are looking for a place for their loved ones."

Thiago L rating: 5 out of 5

"The home is always so clean and the staff so friendly. I'm glad my friend chose this home as he has received nothing but excellent care since arriving for respite. I am excited to see more of the things he gets up to now he has decided to remain at Cubbington Mill where he is safe and looked after. I'm also looking forward to the activities which I can join in with!"

K S rating: 5 out of 5

"I am so impressed by the team at Cubbington Mill and all that they have done for my dear friend, the whole process from enquiry to getting him settled into a Barchester home has been 5 star. They have put me at complete ease and it has been such a smooth process. I look forward to seeing how he gets on throughout the remainder of his respite period."

Richard P rating: 5 out of 5

"I have worked in or been associated with care homes all my working life as a nurse and I can honestly say that Cubbington Mill Care Homee is the loveliest, most professional, well run, caring, organised, friendly, empathetic, cleanest care home I have ever been in. The entire team look after my dad so well and also looked after my mum so expertly until her death. I cannot fault a thing and highly recommend Cubbington Mill Care Home."

L A rating: 4.83 out of 5

"My mother suffered a stroke and was transferred to Cubbington Mill for the last few weeks of her life. I had checked all the homes in the area and was most impressed by the standard of the property, which is excellent, and the way that I could relate to the staff. Her care was excellent. Despite being in end of life, every time we visited she had been dressed and had her hair combed, the room was spotless and if you check the charts and documentation absolutely everything was recorded in terms of her care. They allowed us to visit whenever we wanted. They kept us fully informed on her condition and we had plenty of notice of the end so that my father was able to be by her side. I have nothing but praise for this home. We didn't get the opportunity to use many of the facilities, but they looked excellent. I often saw staff playing and spending time with residents. Whenever we were there, we were offered food and refreshment - nothing was too much trouble. Excellent all around."

Ryan S rating: 4.17 out of 5

"Mum is well cared for and looked after at Cubbington Mill. She was struggling at home on her own, and moving to Cubbington has given her a better standard of living and dignity. She enjoys all the activities she takes part in, and especially enjoyed a recent 90th Birthday party held for her. Lots of singing! Her family are also comforted and reassured that she is being well looked after and with the best of facilities, nursing and care staff."

Alison S rating: 4.83 out of 5

"I have been very impressed with the level of care at Cubbington Mill. Also, I have found almost all staff unfailing helpful, cheerful and friendly. Communication is good and I am always able to speak to a nurse about anything concerning my husbands' condition and needs. The only two issues I had were at a time when I was not informed of the results of some hospital visits (over a year ago), this is not the case now. Items being put out of reach when my husband could not walk. I feel welcome when I visit and the staff are like an extension of my family. Thank you"

J B rating: 4.5 out of 5

"I was recently a volunteer at Barchester Cubbington Mill Care Home and really enjoyed my time there talking and helping residents as well as the amazing staff. I would highly recommend this as a place of care for anyone who wants to be in a caring and wonderful environment where you can be assisted and well looked after."

Harry M rating: 4.5 out of 5

"On the whole, I would say the care I received over my two weeks stay was good. The staff were kinds, caring and considerate, and the activities arranged were enjoyable for all who wanted to take part, but towards the end of my visit, I sensed some disquiet. Staff had been working very long hours I think, not disclosing anything to me, I felt some action should be taken. On my last two days, meals were very much delayed and outside staff brought in to serve in the dining room. I felt must have been some dispute between staff and management which to me was very sad because I had really enjoyed my stay. If the difficulty could be resolved amicably I would certainly cross the "likely" box."

Audrey A rating: 3.75 out of 5

"I was very pleased with the overall care that my aunty received during her time spent at Cubbington Mill."

J L rating: 4.92 out of 5

"My stay at Cubbington Mill has been a home from home experience. The staff go above and beyond. Treated with the highest regard. I will miss each and every one of them. My thanks to them all for my speedy recovery."

P P rating: 5 out of 5

"The staff were helpful, caring and attentive."

R H rating: 5 out of 5

"I had no hesitation in choosing Cubbington Mill for my mum having been so pleased when my Dad was a resident 8 years ago. It has such a lovely atmosphere and we are always met by a friendly face when we arrive. nothing is too much trouble, particularly considering the added pressure of COVID-19. I feel that mum is treated like family, someone special, and I really look forward to my visits."

Anne L rating: 4.82 out of 5

"An exceptional home in all respects, staff, care and food. Has always been our first choice of a care home. Never nay hesitation in recommending Cubbington Mill and have already done so to several people."

M H rating: 5 out of 5

"It was my mum's birthday and due to COVID-19, we knew visits would be unlikely. We had a call to say we could visit through the window. On the day it was raining, the staff were wonderful allowing us to stand undercover and visit through an open door with mum 3 metres away. It was only 20 minutes but this made a huge difference being able to see mum open her presents. Mum has made great improvements and the staff are fabulous."

Lisa M rating: 4.82 out of 5

"My friend has lived at Cubbington Mill Care Home for just over a year. Cubbington Mill were excellent prior to Covid but seem to have excelled even more since. Hats off to the staff who look after my friend like she is their grandma. Thank you all."

Jennifer K rating: 4.58 out of 5

"I am a regular visitor to the Barchester Cubbington Mill Care Home in my role as the Parish Vicar. I meet with residents at least twice a month, once for a service of Holy Communion and once for a simple Bible Study that involves lots of photos of the Holy Land. In December the church holds a Carol Service in Chubbington Mill for residents and on Christmas Eve I organise carol singing around the tree. On all of my visits, I am met with happy well cared for residents who enjoy life at Chubbington Mill. Several of the residents I have been meeting for many years. The facilities are spotless and the staff are always very friendly and caring."

Graham C rating: 4.33 out of 5

"I spent seven days in their facility, the first time ever in such an environment. I found it excellent in every respect. In particular, I found the staff, without exception, to be efficient, friendly, and caring. There was no more involvement than necessary and when required, provided willingly. Overall this was an excellent relaxing experience."

R B rating: 4.78 out of 5

"I have always been extremely impressed with Cubbington Mill in all respects. It has always been our first choice of care homes for both respite and now permanent care. I personally have complete peace of mind about my sister, as I know she is well looked after, extremely well-fed and happy. I have recommended Cubbington Mill to several people along the way. Interestingly, my sister's visitors always are very complimentary about Cubbington Mill."

M H rating: 5 out of 5

"Very friendly, caring staff, like family. During this awful time, they have made it a little easier by doing video calls. Bless them all, take care, I cant wait to see you all."

Glenda C rating: 4.83 out of 5

"My dear husband has been living at Cubbington Mill 2 1/2years. Oh so glad we were able to get him there. Near to me so I was able to see him every day. Unfortunately, due to Covid I can only see him on video call, better than nothing. It is like being with extended family. All staff loving and caring. Thank you so much, love all of you."

G C rating: 4.92 out of 5

"The atmosphere is always very welcoming and friendly, and always seem to be a lot of people about, both staff and visitors. The garden is lovely, but the car park could be a little larger. I would recommend this home to anyone looking for a home for a loved one."

Helen S rating: 3.58 out of 5

"When my mother was admitted to the home, the staff were very welcoming and helpful; even though they were locked down for the coronavirus. Although I could not see my mother, one of the nurses took a photo of her, printed it off and gave it to us to take away."

Anne L rating: 5 out of 5

"Extremely helpful and caring staff, my aunt and her room were kept immaculately clean at all times. She was treated with the utmost dignity until she died. Thank you."

Sue H rating: 5 out of 5

"The care my mother received throughout her stay was absolutely exceptional. Outstanding. Attention to detail was thoughtful (hair brushed, nails cut, clothing frequently washed and changed). From the Manager to the handyman/maintenance man, we were helped every step of the way. The nursing staff were caring, professional and always available. The cheerfulness and friendliness of each member of the care team shone. Even on death, the care and helpful continued. Huge thank you."

L C rating: 5 out of 5

"My father is receiving excellent care form staff at Cubbington Mill, who no matter how busy they are, always stop for a chat. The atmosphere is caring and friendly."

Jan G rating: 4.58 out of 5

"Staff were very welcoming and hospitable, very knowledgable about resident and their condition. Residents room and building, in general, was very clean and well maintained."

M C rating: 4 out of 5

"The care and compassion and respect we have been shown and our parents given, has been second to none. All of the members of staff have done all they can to help us through this difficult time. As a family, we can sleep at night in the knowledge that our loved ones are safe and cared for. Thank you to all the Mill team."

A G rating: 4.92 out of 5

"All staff including management were not only great looking after my Gran but also the family during her stay. They always went above and beyond for us when we would visit. My Gran was always treated with respect and dignity. The rooms were beautiful with everything you could ever need. It does not feel like a care home. Definitely recommend!"

M G rating: 5 out of 5

"In September my mother moved into Cubbington Mill, followed by my father in October. Management was able to organise a double room so they could both be together. Sadly my mother passed away on 14th November. During this process the family were looked after particularly well, helping to ease the pain. We were fed well and checked upon regularly. Over and beyond what we would have expected. Thank you to the Manager."

Jenny G rating: 5 out of 5

"A lot of care homes are scary, dark, smelly places - sorry but that's just how it can be from what I have seen. Cubbington Hill has a warm, welcoming atmosphere with bright, fresh reception and lounge area, coffee on tap and biscuits whenever wanted. More important than this however is the warmth and welcoming attitude of the staff here - all of whom work relentlessly to serve others, sometimes under very difficult circumstances. Real people who really care and a place that really can feel like home."

J B rating: 4.83 out of 5

"My mother stayed here for nine months. The home is cozy, clean and the staff were very caring. I always felt she was in good hands. My mother, at first accepting of needing full-time care, became increasingly difficult. The staff tried hard to make this arrangement work but eventually had to refer her to a more secure facility. Cubbington's facilities are excellent - the furnishings, the dining room and food and the beautiful garden so well maintained. My mother enjoyed many hours sitting on the garden seats and noticing the birds and flowers. She often did not want to eat in the dining room and they always accommodated her by bringing food to her room as well as making something that wasn't officially on the menu. Visitors were always welcomed. Living overseas, communication by email was critical for me and for the most part, Cubbington was good about keeping me informed. I would recommend Cubbington to anyone looking for a home where walled-in facilities are not required."

K R rating: 4.42 out of 5

"Have visited a couple of times and the staff I have met have been friendly, helpful and approachable."

K H rating: 4.78 out of 5

"I have been treated with care, consideration and courtesy throughout my week's residence. The rooms are comfortable and the garden is delightful, even though it is November. The food is excellent."

Lesley D rating: 4.7 out of 5

<p>"Mum received palliative and subsequently end of life care over a brief period of time. Within that time she was treated at all times with care and dignity. The staff were supportive and showed through their efforts an admirable spirit of caring."</p><p><strong>P P</strong><br /> rating: 4.92 out of 5</p>

"Extremely professional care - friendly with a sense of humour, someone always available 24 hours a day and most importantly in the dark hours when a hug or a reassuring hand (or a cup of tea) makes a huge contribution. Relatives can easily see that their loved ones are getting the best of care and that they can continue with their lives with confidence - however, friends and relatives are made very welcome to see for themselves and share a meal if so desired."

Gerald W rating: 5 out of 5

"Cubbington Mill has a relaxed homely atmosphere. All of the staff are caring and professional. I am pleased that my Auntie is relaxed and happy living here."

J L rating: 5 out of 5

"Cubbington Mill is a beautiful place to visit. The care is second to none and the staff are so very pleasant. I would myself come and be admitted to Cubbington Mill to finish my days in such a wonderful place."

H B rating: 4.92 out of 5

"Mum's room was comfortable and bright. The food was good and she was kept safe. Being someone who likes regularity she found the unpredictability of events difficult - often her bed remained unmade until late morning. She felt there were not enough staff. However, she was delighted with all the care and warmth which she was given. Perhaps the phone system could do with an update. It was difficult to speak to her using the home's phones. She does not use one of her own."

T B rating: 4.08 out of 5

"Great staff - very professional and welcoming. Looked after my dad with respect, warmth and made him very comfortable in his last days. Would highly recommend."

R D rating: 5 out of 5

"My genuine opinion on Cubbington Mill; Excellent in all ways. Cleanliness, staff and management. All so, so, excellent."

E A T rating: 5 out of 5

"Lovely garden to sit in. Staff always helpful. Room is a decent size with facilities."

G S rating: 5 out of 5

"My sister is very happy and comfortable here and the staff are wonderful."

Daphne D rating: 5 out of 5

"Good looking building - pleasing to the eye. Lovely garden especially to sit out in. A welcoming lounge. Rooms are a good size. Staff were really lovely - friendly and helpful. Would highly recommend."

L L rating: 5 out of 5

"The welcome was lovely and friendly as I walked into the care home, lovely staff and the manager very professional and friendly. My husband is very happy there and will use the care home as and when needed. The gardens are beautiful and I could not have chosen a nicer place."

Anna G rating: 4.92 out of 5

"Our Mum was brought to the care home because she could no longer manager at her own home. Unfortunately, she went downhill fast due to serious medical conditions. that we were not aware of at the time. We found everyone who looked after Mum caring and treated Mum with dignity."

Moya G rating: 4.91 out of 5

"Wonderful care and so dignified. The nurses and staff were all excellent. Thank you for making a difficult time bearable."

Helena G rating: 5 out of 5

"Dad has had a good stay at Cubbington Mill. He arrived in a very poor physical state from hospital and soon was nursed back to a good standard of health. He is cared for with respect. My only criticism is that his pain management could have been better for his end of life care."

Inger S rating: 4.83 out of 5

"My first impression of Cubbington Mill Care Home was very warm. Caring not only for the patients but also for family members. My brother was very well cared for by both the nursing staff and all members of the general staff. He died with dignity and I was very very happy with his care. I would certainly recommend the home."

Sandra H rating: 4.58 out of 5

"Very satisfied with the care my grandad gets from the staff at The Mill. Great facilities and food. He is loving it."

James F rating: 5 out of 5

"I am extremely happy with everything that is offered with the stay at Barchester Cubbington Mill Care Home. I am looking forward to my further stay here."

David P rating: 5 out of 5

"After an initial week in respite at Cubbington Mill, we decided to continue his respite as the level of care and attention to detail was exemplary. The friendliness of the carers and management has been instrumental in the positive changes in my father. The willingness to cater to my Dad's menu choices has also been extremely impressive. It has certainly surpassed any expectations I had and I would definitely recommend The Mill."

Rob P rating: 4.92 out of 5

"Friendly staff, professional and relaxed atmosphere. Polite and respectful interactions. Regular and dignified cared. Pain relief in the last days of my father's life was taken care of correctly but could have been increased more effectively at the end with less insisting on our behalf."

Peter C rating: 4.92 out of 5

"Mum really enjoys staying at Cubbington Mill for short breaks or respite. The care she receives is second to none. The staff are incredibly kind, caring and professional. They go the extra mile to help mum feel at home. The chef created a special menu for her, the facilities are fabulous and the planned activities are wonderful. It is really reassuring to know that she is so well cared for. The residents receive the best care and attention whatever their healthcare needs. When the time comes for mum to leave home, this is where she wants to be. In the meantime, thank you for all that you do."

Helen H rating: 4.92 out of 5

"My friend was treated very well he was happy here and he said it felt like home. All the staff were extremely friendly. Food was great. It was like home from home. I could not fault."

P R rating: 5 out of 5

"Very nice staff, food is very good and I was treated with dignity. Lovely gardens but wasted as when there is good weather, many residents smoke so non-smokers cannot use it."

Danny O rating: 3.83 out of 5

"Mum and Dad both benefitted greatly from two weeks of respite care in the home. They particularly enjoyed the option of a double room and were delighted by the quality and variety of meals served to them throughout their stay. Thank you for giving them the opportunity to enjoy a welcome 'holiday' - hopefully they will be able to visit again in the future."

J M rating: 4.42 out of 5

"The staff are very attentive and the care is very good. The atmosphere is friendly and there are always things to do."

A T rating: 4.73 out of 5

"Very good friendly staff."

S G rating: 4.92 out of 5

"Excellent service and very pleasant atmosphere. Furnishings and décor, very good as always. Management and reception staff are always around the home, very friendly and helpful to visitors and ready to help."

M H rating: 5 out of 5

"Excellent and very well presented. Very good activities. Staff always very helpful and visible and friendly. Been in here 3 times and always our first choice of care home. Management and reception always around, very friendly and willing to listen and help. Nurses very kind and patient and helpful Most impressed - much better I think that other care homes I've visited friends in. I have already recommended it to other people."

Mary H rating: 5 out of 5

"Very impressed by the care shown to my sister, particularly in relation to her need for fresh air and to go outside. Also impressed with the way her need for certain food is catered for when she deviates from the menu."

Anne M rating: 4.67 out of 5

"Mum, aged 91 years, spent 7 weeks in hospital following a fall at home and a fractured hip. We expected her health to continue to deteriorate but on transfer to Cubbington Mill Mum's health stabilised and she regained weight. As a result, Mum could access and participate in a range of activities and social events. Mum's end-of-life care was very good; her last weeks were peaceful and comfortable. The nursing staff were sensitive to Mum's needs and liaised closely with the GP to ensure that Mum was receiving the best care and treatment to meet all her needs."

M H rating: 4.33 out of 5

"Friendly and efficient service. Personalised attention and care. Great food."

Wendy N rating: 5 out of 5

"Very friendly and warm staff. Both professional and caring. A very nice sense of community, a great relief for us who have relations living abroad."

Edward N rating: 5 out of 5

"We find the care second to none. We are more than happy to recommend to anyone thinking of considering using a care home."

Michael H rating: 4.67 out of 5

"My grandad enjoyed all the entertainment and the staff are so friendly and helpful. It's like a home from home for our family."

Luke D rating: 5 out of 5

"A lovely warm, friendly atmosphere is enjoyed by residents and visitors. Any questions or concerns are dealt with promptly and never too much trouble."

L R rating: 4.58 out of 5

"The staff are always willing to help and friendly and competent. There is a warm, pleasant atmosphere. I have recommended Cubbington Mill to many friends already."

M M rating: 4.08 out of 5

"My husband has been here 16 months, he has settled very well and loves his carers. Unfortunately, he won't join in activities. I'm at the home every day and they make me very welcome, carers are friends. When he's poorly they really look after him. Thank you."

Glenda C rating: 4.92 out of 5

"Cubbington Mill is a homely residential home with very caring staff and nurses. The Manager is very friendly too. I am lucky to have been able to get my mother taken care of there for the last 9 months. It is lovely to be able to take residents to the reception area for coffee."

Anthony D rating: 5 out of 5

"My mother has been here since Feb 2018, we fast-tracked her from the hospital and she's put on weight since she has been here. She gets great care here. We have seen a great improvement in her."

K B rating: 5 out of 5

"The care home is all that we could hope for to take care of the lady in question in her latter years. Thanks to all once again. "Angels"."

Patrick W rating: 5 out of 5

"My mum was fast-tracked here in February 2018. She was on her last legs and now she has just had her 92nd birthday. The food, care and cleanliness have been exceptional."

C W rating: 5 out of 5

"Fabulous care home. Couldn't ask for a better one. Staff are fantastic."

Danielle B rating: 5 out of 5

"The service provided is always first rate."

W N rating: 5 out of 5

"Excellent attention to detail. Nothing is too much trouble."

A N rating: 5 out of 5

"Kind, caring, professional. Support for all the family, not just the residents. Gorgeous gardens."

N H rating: 4.75 out of 5

"From the first moments of my mother becoming a resident at Cubbington Mill Nursing/Care Home, I was very impressed. The level of care, medical knowledge, kindness and compassion is exceptional. It took such a huge weight off my mind to know she was so well cared for. The variety of activities on offer and the beautiful gardens and furnishings provide an environment which works at all levels to nurture each individual through such a sensitive period of life. THANK YOU from my heart."

M D rating: 5 out of 5

"I cannot fault the care and support my mother and her family received from all the staff, past and present at Cubbington Mill, she was treated with respect and dignity throughout the 4yrs she lived there. To be given the space to laugh and cry and to visit as a daughter was incredibly important to me and I received it in spades. I consider every member of staff to be part of my extended family and I shall miss them all."

G D rating: 5 out of 5

"The staff at Cubbington Mill are all very kind and caring. Not only to residents but also to family members."

Marilyn H rating: 5 out of 5

"A fantastically warm and caring environment for my nan to live out her last days! We were welcomed from day 1 with a very personal and loving team. We cannot thank them enough for the care they have provided. A clean and always professional home with an unending supply of love and support."

Donna H rating: 5 out of 5

"My mother was at death's door when she arrived from the Hospital, the change in her is fantastic since she's been here. I never thought I would hear her ask for food and drink, or see her playing bingo. She is treated with love and affection and it's nice knowing if we're on holiday or away, she is being looked after. Thanks again to everyone."

Carmel W rating: 5 out of 5

"After viewing lots of care homes I'm very happy to say we made the correct choice. It truly is a home from home where residents and visitors alike feel like part of the family. Thanks to all concerned."

Patrick W rating: 5 out of 5

"Cubbington Mill is a lovely home. Mum was there for two and half years and the care and staff were excellent. The food was very good too and I would recommend to anyone thinking of putting a loved one in a care home."

J L rating: 5 out of 5

"Mum had excellent care at Cubbington Mill and I would recommend the care home. The staff are very friendly and it is a clean and welcoming home."

J C rating: 5 out of 5

"Very welcoming home. I would have no hesitation in staying here myself when the time comes."

A S rating: 5 out of 5

"Have enjoyed respite stay. Staff were wonderful to me."

Cyril W rating: 5 out of 5

"Having spent 2 weeks here, I have found the experience enjoyable and worthwhile. The only disadvantage at Cubbington mill is the lack of an en-suite shower. Otherwise, my stay was fine."

Peter J rating: 4.5 out of 5

"My dad was looked after by the staff to an extremely high standard. I could not fault how he was treated, everything from his personal care, nursing treatment to cleanliness of his room and clothes, exceptional!! Cubbington Mill was described to me as a "family" home and this is true. My dad was only there for around 6 weeks; this didn't matter, it could have been 6 years, they loved him in his final days. Thank you."

Alison B rating: 5 out of 5

"Mum was not at Cubbington Mill for very long following a fall when she broke her hip, but she was always treated with the utmost care and compassion which was extended to my brother ab myself during the difficult time as mums life ended and what to do next. I was told if I needed to go in for a chat I was welcome after mum had died. During that time I spent at Cubbington Mill I was able to observe the activities taking place and chatted with some of the residents and staff. I was happy mum spent her days at peace in such a lovely environment."

S M rating: 5 out of 5

"We have been delighted with the level of care for Mum since she came to Cubbington Mill in April. Also, the cleanliness and general appearance of the home is lovely, althogh the recent refurbishment was somewhat protracted and the overall feeling is a little less homely and more corporate - not really conducive to feeling comfortable. Overall the staff are exemplary. Thank you."

Roslynn G rating: 4.75 out of 5

"Staff and food, caring and so nice and clean. Odour free, only good smells, very pleasant home."

P H rating: 4.83 out of 5

"Treated with respect and courtesy at all times. The nurses were professional at all times, rest of staff were always friendly and helpful at all times. Professional visitors, with connections to the medical side, were equally impressed. Thanks everyone!"

Eurwen C rating: 4.92 out of 5

"You have been great. You took Mum in for two weeks convalescence on very short notice. Despite the fact she didn't want to come she stayed and has loved the spoiling and the company. Many thanks."

Judith C rating: 4.83 out of 5

"My mother had been in a care home in Essex for 8 years but when my father died, she moved to Barchester Cubbington Mill Care Home to be closer to the family. There was no comparison to the previous care home. There is a wonderful feeling about Barchester Cubbington Mill Care Home, from the approach through the beautiful gardens to the warm welcome and the clean bright interior. The staff are friendly and professional and could not have done more in their caring treatment of my mother, especially as her health deteriorated and she needed more attention. My family cannot thank everyone enough for giving my mother a very happy home."

L B rating: 4.58 out of 5

"Mum was a resident at Cubbington Mill for two and half years and was well cared for by all the wonderful staff. It's a lovely clean home with fantastic gardens too. Mum was happy there and I would recommend it to any family."

Laura R rating: 5 out of 5

"My mother-in-law arrived at Cubbington Mill requiring palliative care. She spent 3 weeks here and the staff have been very helpful and kind. There is a relaxed and happy atmosphere. Nothing has been too much trouble and we are very grateful for the care shown at the end of her life."

Deborah M rating: 5 out of 5

"Cubbington Mill provided palliative care for my mother during the last three weeks of her life after she left the hospice. She had felt very secure and had blossomed at the hospice and faced leaving for a nursing home with trepidation. The staff at Cubbington Mill were very caring and efficient, dealing swiftly with any hiccoughs on her day of admission and providing a calm and beautiful room for her. I soon felt confident in the care she was receiving and I know she particularly enjoyed the food and ate everything almost until the end. The Cubbington Mill staff were particularly kind and caring right at the end and to me after she had died."

Nick M rating: 4.8 out of 5

"My grandma is 101 yrs and can be quite a difficult patient. The staff and manager assessed this very quickly and dealt with it perfectly. The care they offer is truly amazing. My children are very small and came to visit and the experience was not scary or intimidating as it can be for little ones. Amazing staff, accommodation and management!"

J R rating: 5 out of 5

"More like a hotel than a care home. Very pleasant and peaceful. Father in law is well looked after and staff pay attention to detail."

Mark D rating: 4.67 out of 5

"The facilities that are provided for the residents s exceptional and the staff are helpful and friendly. Everything from the food to the activities is well planned."

J W rating: 5 out of 5

"Clean, friendly, very caring, very welcoming. They go that extra mile to give a 110% service."

Irene M rating: 4 out of 5

"My auntie came to Cubbington Mill for a couple of weeks respite while family members were on holiday. She loved it and was fortunate to be able to stay on. I particularly remember coming to the open day when the staff dressed up and there was lots of very appropriate entertainment. I hadn't seen my auntie laugh so much for years - she thoroughly enjoyed every minute. Nothing was too much trouble for the nurses/carers ever."

Pam R rating: 5 out of 5

"My sister was a resident of the home for 2 years and at that time she was very happy. Her care at all times couldn't have been better. I was always made very welcome whenever I want to visit her and she always enjoyed the activities that were organised for the residents."

Betty V rating: 5 out of 5

"Excellent overall! 100%. Cannot put into words the most wonderful care my dear mum received at Cubbington Mill Care Home. I will be writing personally to the Barchester group to let them know the quality of care all the residents receive, day and night."

S W rating: 5 out of 5

"The management and staff have been first class in the care and attention provided to my mother during her TLC and subsequent passing. I thank them all from the bottom of my heart."

Jon B rating: 4.92 out of 5

"Fantastic service. 'A' Star. Staff go above and beyond."

Joanne W rating: 5 out of 5

"I am glad that I don't have to carry our the many tasks. There are people here that I trust to look after my wife properly."

A W F rating: 4.75 out of 5

"My granddad has had nothing but excellent care from all staff at Cubbington Mill. His health has improved and this in itself has meant family members have had some stress and worry lifted. We as a family, cannot thank the staff enough for all their hard work."

H G rating: 5 out of 5

"I am very impressed with Cubbington Mill Care Home. It doesn't smell like a lot of care homes that I have visited. The staff seem very caring. The grounds are kept in a beautiful condition and the flowers are lovely for the residents to see. A hard job well done. The only criticism I have is that the food could be a bit more appetising and if more could be done to cater for diabetic residents, it would be appreciated."

Mary A rating: 4.17 out of 5

"A very caring environment where all staff are very attentive. Excellent housekeeping with first-class meals."

R E rating: 4.5 out of 5

"Cubbington Mill Care Home is a very friendly and welcoming nursing home. Always very efficiently run with plenty of stimulating activity session for the residents to take part in. The staff are warm and friendly and caring. My mum is extremely content and therefore as her daughter, this gives me great peace of mind."

D J rating: 4.75 out of 5

"My staff has been very nice. Well looked after."

Winifred S rating: 3.5 out of 5

"I feel very sorry for the residents at the large turnover of staff. They just get used to a carer or nurse then they leave and have to get used to someone else, it is very upsetting for them. I don't know if anything can be done about this. Another thing is the food could be better and more could be done for diabetic patients as they are refused most of the sweets. I think the chef ought to take this into consideration."

Mary A rating: 3.83 out of 5

"Mostly very good but lacking enough staff."

E S rating: 3.67 out of 5

"Dad is in Cubbington Mill on respite a the moment. Although he has been there two weeks. He has only spent 6 nights in the home. He fell after 5 nights and was admitted to hospital for 8 nights. I was asked by his doctor in hospital where I wanted dad to be. I had no reservations on saying return to the care home. His care and appearance is so much better than in hospital. We are asking are asking as of next week for permanent stay at Cubbington Mill."

Janet F rating: 4.83 out of 5

"A beautiful home in a lovely location. The staff are extremely friendly, the nursing is worth the grading of a hotel. It is spotless - I even asked if they did holiday home lets! A nursing home you should be very proud of."

A A rating: 5 out of 5

"Mum was with Cubbington Mill for end of life care, you have a great team in place. Management and all levels of staff have been lovely, will miss them all. Thank you for looking after my mum."

Sheila J rating: 5 out of 5

"I am extremely pleased with the care my mother receives at Cubbington Mill. Without the support, integrity and thoughtfulness of all the staff my mother would not be leading such a full life. The food is excellent with a varied menu everyday. A range of activities are offered each week with mum joining in on many occasions, she say she will try anything including the new Thai Chai lessons"

Ghislaine D rating: 4.58 out of 5

"My mum was transferred here for nursing care following a hospital admission from a previous residential home that could no longer care for her needs. From the very first day my mums care here was exceptional from the managers, nursing staff, domestic staff and kitchens. Whats more with the care that I received kindness, sympathy and support given to mum throughout her short stay to her death was outstanding. I was made to feel like one of the family and it made a very difficult time so much easier. I cannot recommend then highly enough."

Ali M rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Cubbington Mill Care Home offer?

    Cubbington Mill Care Home offers Nursing care, Residential care, Respite / Short stay.