What our families say

We score 9.8/10

60 Reviews

Requires improvement

22 January 2019

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"Staff were very welcoming and hospitable, very knowledgable about resident and their condition. Residents room and building, in general, was very clean and well maintained."

M Ccarehome.co.uk rating: 4 out of 5

"The care and compassion and respect we have been shown and our parents given, has been second to none. All of the members of staff have done all they can to help us through this difficult time. As a family, we can sleep at night in the knowledge that our loved ones are safe and cared for. Thank you to all the Mill team."

A Gcarehome.co.uk rating: 4.92 out of 5

"All staff including management were not only great looking after my Gran but also the family during her stay. They always went above and beyond for us when we would visit. My Gran was always treated with respect and dignity. The rooms were beautiful with everything you could ever need. It does not feel like a care home. Definitely recommend!"

M Gcarehome.co.uk rating: 5 out of 5

"In September my mother moved into Cubbington Mill, followed by my father in October. Management was able to organise a double room so they could both be together. Sadly my mother passed away on 14th November. During this process the family were looked after particularly well, helping to ease the pain. We were fed well and checked upon regularly. Over and beyond what we would have expected. Thank you to the Manager."

Jenny Gcarehome.co.uk rating: 5 out of 5

"A lot of care homes are scary, dark, smelly places - sorry but that's just how it can be from what I have seen. Cubbington Hill has a warm, welcoming atmosphere with bright, fresh reception and lounge area, coffee on tap and biscuits whenever wanted. More important than this however is the warmth and welcoming attitude of the staff here - all of whom work relentlessly to serve others, sometimes under very difficult circumstances. Real people who really care and a place that really can feel like home."

J Bcarehome.co.uk rating: 4.83 out of 5

"My mother stayed here for nine months. The home is cozy, clean and the staff were very caring. I always felt she was in good hands. My mother, at first accepting of needing full-time care, became increasingly difficult. The staff tried hard to make this arrangement work but eventually had to refer her to a more secure facility. Cubbington's facilities are excellent - the furnishings, the dining room and food and the beautiful garden so well maintained. My mother enjoyed many hours sitting on the garden seats and noticing the birds and flowers. She often did not want to eat in the dining room and they always accommodated her by bringing food to her room as well as making something that wasn't officially on the menu. Visitors were always welcomed. Living overseas, communication by email was critical for me and for the most part, Cubbington was good about keeping me informed. I would recommend Cubbington to anyone looking for a home where walled-in facilities are not required."

K Rcarehome.co.uk rating: 4.42 out of 5

"Have visited a couple of times and the staff I have met have been friendly, helpful and approachable."

K Hcarehome.co.uk rating: 4.78 out of 5

"I have been treated with care, consideration and courtesy throughout my week's residence. The rooms are comfortable and the garden is delightful, even though it is November. The food is excellent."

Lesley Dcarehome.co.uk rating: 4.7 out of 5

<p>"Mum received palliative and subsequently end of life care over a brief period of time. Within that time she was treated at all times with care and dignity. The staff were supportive and showed through their efforts an admirable spirit of caring."</p><p><strong>P P</strong><br />carehome.co.uk rating: 4.92 out of 5</p>

"Extremely professional care - friendly with a sense of humour, someone always available 24 hours a day and most importantly in the dark hours when a hug or a reassuring hand (or a cup of tea) makes a huge contribution. Relatives can easily see that their loved ones are getting the best of care and that they can continue with their lives with confidence - however, friends and relatives are made very welcome to see for themselves and share a meal if so desired."

Gerald W carehome.co.uk rating: 5 out of 5

"Cubbington Mill has a relaxed homely atmosphere. All of the staff are caring and professional. I am pleased that my Auntie is relaxed and happy living here."

J L carehome.co.uk rating: 5 out of 5

"Cubbington Mill is a beautiful place to visit. The care is second to none and the staff are so very pleasant. I would myself come and be admitted to Cubbington Mill to finish my days in such a wonderful place."

H B carehome.co.uk rating: 4.92 out of 5

"Mum's room was comfortable and bright. The food was good and she was kept safe. Being someone who likes regularity she found the unpredictability of events difficult - often her bed remained unmade until late morning. She felt there were not enough staff. However, she was delighted with all the care and warmth which she was given. Perhaps the phone system could do with an update. It was difficult to speak to her using the home's phones. She does not use one of her own."

T B carehome.co.uk rating: 4.08 out of 5

"Great staff - very professional and welcoming. Looked after my dad with respect, warmth and made him very comfortable in his last days. Would highly recommend."

R D carehome.co.uk rating: 5 out of 5

"I am extremely happy with everything that is offered with the stay at Barchester Cubbington Mill Care Home. I am looking forward to my further stay here."

David Pcarehome.co.uk rating: 5 out of 5

"After an initial week in respite at Cubbington Mill, we decided to continue his respite as the level of care and attention to detail was exemplary. The friendliness of the carers and management has been instrumental in the positive changes in my father. The willingness to cater to my Dad's menu choices has also been extremely impressive. It has certainly surpassed any expectations I had and I would definitely recommend The Mill."

Rob Pcarehome.co.uk rating: 4.92 out of 5

"My genuine opinion on Cubbington Mill; Excellent in all ways. Cleanliness, staff and management. All so, so, excellent."

E A Tcarehome.co.uk rating: 5 out of 5

"Lovely garden to sit in. Staff always helpful. Room is a decent size with facilities."

G Scarehome.co.uk rating: 5 out of 5

"My sister is very happy and comfortable here and the staff are wonderful."

Daphne Dcarehome.co.uk rating: 5 out of 5

"Good looking building - pleasing to the eye. Lovely garden especially to sit out in. A welcoming lounge. Rooms are a good size. Staff were really lovely - friendly and helpful. Would highly recommend."

L Lcarehome.co.uk rating: 5 out of 5

"The welcome was lovely and friendly as I walked into the care home, lovely staff and the manager very professional and friendly. My husband is very happy there and will use the care home as and when needed. The gardens are beautiful and I could not have chosen a nicer place."

Anna Gcarehome.co.uk rating: 4.92 out of 5

"Our Mum was brought to the care home because she could no longer manager at her own home. Unfortunately, she went downhill fast due to serious medical conditions. that we were not aware of at the time. We found everyone who looked after Mum caring and treated Mum with dignity."

Moya Gcarehome.co.uk rating: 4.91 out of 5

"Wonderful care and so dignified. The nurses and staff were all excellent. Thank you for making a difficult time bearable."

Helena Gcarehome.co.uk rating: 5 out of 5

"Dad has had a good stay at Cubbington Mill. He arrived in a very poor physical state from hospital and soon was nursed back to a good standard of health. He is cared for with respect. My only criticism is that his pain management could have been better for his end of life care."

Inger Scarehome.co.uk rating: 4.83 out of 5

"My first impression of Cubbington Mill Care Home was very warm. Caring not only for the patients but also for family members. My brother was very well cared for by both the nursing staff and all members of the general staff. He died with dignity and I was very very happy with his care. I would certainly recommend the home."

Sandra Hcarehome.co.uk rating: 4.58 out of 5

"Very satisfied with the care my grandad gets from the staff at The Mill. Great facilities and food. He is loving it."

James Fcarehome.co.uk rating: 5 out of 5

"Friendly staff, professional and relaxed atmosphere. Polite and respectful interactions. Regular and dignified cared. Pain relief in the last days of my father's life was taken care of correctly but could have been increased more effectively at the end with less insisting on our behalf."

Peter Ccarehome.co.uk rating: 4.92 out of 5

"Mum really enjoys staying at Cubbington Mill for short breaks or respite. The care she receives is second to none. The staff are incredibly kind, caring and professional. They go the extra mile to help mum feel at home. The chef created a special menu for her, the facilities are fabulous and the planned activities are wonderful. It is really reassuring to know that she is so well cared for. The residents receive the best care and attention whatever their healthcare needs. When the time comes for mum to leave home, this is where she wants to be. In the meantime, thank you for all that you do."

Helen Hcarehome.co.uk rating: 4.92 out of 5

"My friend was treated very well he was happy here and he said it felt like home. All the staff were extremely friendly. Food was great. It was like home from home. I could not fault."

P Rcarehome.co.uk rating: 5 out of 5

"Very nice staff, food is very good and I was treated with dignity. Lovely gardens but wasted as when there is good weather, many residents smoke so non-smokers cannot use it."

Danny Ocarehome.co.uk rating: 3.83 out of 5

"Mum and Dad both benefitted greatly from two weeks of respite care in the home. They particularly enjoyed the option of a double room and were delighted by the quality and variety of meals served to them throughout their stay. Thank you for giving them the opportunity to enjoy a welcome 'holiday' - hopefully they will be able to visit again in the future."

J Mcarehome.co.uk rating: 4.42 out of 5

"The staff are very attentive and the care is very good. The atmosphere is friendly and there are always things to do."

A Tcarehome.co.uk rating: 4.73 out of 5

"Very good friendly staff."

S Gcarehome.co.uk rating: 4.92 out of 5

"Excellent service and very pleasant atmosphere. Furnishings and décor, very good as always. Management and reception staff are always around the home, very friendly and helpful to visitors and ready to help."

M Hcarehome.co.uk rating: 5 out of 5

"Excellent and very well presented. Very good activities. Staff always very helpful and visible and friendly. Been in here 3 times and always our first choice of care home. Management and reception always around, very friendly and willing to listen and help. Nurses very kind and patient and helpful Most impressed - much better I think that other care homes I've visited friends in. I have already recommended it to other people."

Mary Hcarehome.co.uk rating: 5 out of 5

"Very impressed by the care shown to my sister, particularly in relation to her need for fresh air and to go outside. Also impressed with the way her need for certain food is catered for when she deviates from the menu."

Anne Mcarehome.co.uk rating: 4.67 out of 5

"Mum, aged 91 years, spent 7 weeks in hospital following a fall at home and a fractured hip. We expected her health to continue to deteriorate but on transfer to Cubbington Mill Mum's health stabilised and she regained weight. As a result, Mum could access and participate in a range of activities and social events. Mum's end-of-life care was very good; her last weeks were peaceful and comfortable. The nursing staff were sensitive to Mum's needs and liaised closely with the GP to ensure that Mum was receiving the best care and treatment to meet all her needs."

M Hcarehome.co.uk rating: 4.33 out of 5

"Friendly and efficient service. Personalised attention and care. Great food."

Wendy Ncarehome.co.uk rating: 5 out of 5

"Very friendly and warm staff. Both professional and caring. A very nice sense of community, a great relief for us who have relations living abroad."

Edward Ncarehome.co.uk rating: 5 out of 5

"We find the care second to none. We are more than happy to recommend to anyone thinking of considering using a care home."

Michael Hcarehome.co.uk rating: 4.67 out of 5

"My grandad enjoyed all the entertainment and the staff are so friendly and helpful. It's like a home from home for our family."

Luke Dcarehome.co.uk rating: 5 out of 5

"A lovely warm, friendly atmosphere is enjoyed by residents and visitors. Any questions or concerns are dealt with promptly and never too much trouble."

L Rcarehome.co.uk rating: 4.58 out of 5

"The staff are always willing to help and friendly and competent. There is a warm, pleasant atmosphere. I have recommended Cubbington Mill to many friends already."

M Mcarehome.co.uk rating: 4.08 out of 5

"My husband has been here 16 months, he has settled very well and loves his carers. Unfortunately, he won't join in activities. I'm at the home every day and they make me very welcome, carers are friends. When he's poorly they really look after him. Thank you."

Glenda Ccarehome.co.uk rating: 4.92 out of 5

"Cubbington Mill is a homely residential home with very caring staff and nurses. The Manager is very friendly too. I am lucky to have been able to get my mother taken care of there for the last 9 months. It is lovely to be able to take residents to the reception area for coffee."

Anthony Dcarehome.co.uk rating: 5 out of 5

"My mother has been here since Feb 2018, we fast-tracked her from the hospital and she's put on weight since she has been here. She gets great care here. We have seen a great improvement in her."

K Bcarehome.co.uk rating: 5 out of 5

"My mum was fast-tracked here in February 2018. She was on her last legs and now she has just had her 92nd birthday. The food, care and cleanliness have been exceptional."

C Wcarehome.co.uk rating: 5 out of 5

"Fabulous care home. Couldn't ask for a better one. Staff are fantastic."

Danielle Bcarehome.co.uk rating: 5 out of 5

"The care home is all that we could hope for to take care of the lady in question in her latter years. Thanks to all once again. "Angels"."

Patrick Wcarehome.co.uk rating: 5 out of 5

"The service provided is always first rate."

W Ncarehome.co.uk rating: 5 out of 5

"Excellent attention to detail. Nothing is too much trouble."

A Ncarehome.co.uk rating: 5 out of 5

"Kind, caring, professional. Support for all the family, not just the residents. Gorgeous gardens."

N Hcarehome.co.uk rating: 4.75 out of 5

"From the first moments of my mother becoming a resident at Cubbington Mill Nursing/Care Home, I was very impressed. The level of care, medical knowledge, kindness and compassion is exceptional. It took such a huge weight off my mind to know she was so well cared for. The variety of activities on offer and the beautiful gardens and furnishings provide an environment which works at all levels to nurture each individual through such a sensitive period of life. THANK YOU from my heart."

M Dcarehome.co.uk rating: 5 out of 5

"I cannot fault the care and support my mother and her family received from all the staff, past and present at Cubbington Mill, she was treated with respect and dignity throughout the 4yrs she lived there. To be given the space to laugh and cry and to visit as a daughter was incredibly important to me and I received it in spades. I consider every member of staff to be part of my extended family and I shall miss them all."

G Dcarehome.co.uk rating: 5 out of 5

"The staff at Cubbington Mill are all very kind and caring. Not only to residents but also to family members."

Marilyn Hcarehome.co.uk rating: 5 out of 5

"A fantastically warm and caring environment for my nan to live out her last days! We were welcomed from day 1 with a very personal and loving team. We cannot thank them enough for the care they have provided. A clean and always professional home with an unending supply of love and support."

Donna Hcarehome.co.uk rating: 5 out of 5

"My mother was at death's door when she arrived from the Hospital, the change in her is fantastic since she's been here. I never thought I would hear her ask for food and drink, or see her playing bingo. She is treated with love and affection and it's nice knowing if we're on holiday or away, she is being looked after. Thanks again to everyone."

Carmel Wcarehome.co.uk rating: 5 out of 5

"After viewing lots of care homes I'm very happy to say we made the correct choice. It truly is a home from home where residents and visitors alike feel like part of the family. Thanks to all concerned."

Patrick Wcarehome.co.uk rating: 5 out of 5

"Cubbington Mill is a lovely home. Mum was there for two and half years and the care and staff were excellent. The food was very good too and I would recommend to anyone thinking of putting a loved one in a care home."

J Lcarehome.co.uk rating: 5 out of 5

"Mum had excellent care at Cubbington Mill and I would recommend the care home. The staff are very friendly and it is a clean and welcoming home."

J Ccarehome.co.uk rating: 5 out of 5

"Very welcoming home. I would have no hesitation in staying here myself when the time comes."

A Scarehome.co.uk rating: 5 out of 5

"Have enjoyed respite stay. Staff were wonderful to me."

Cyril Wcarehome.co.uk rating: 5 out of 5

"Having spent 2 weeks here, I have found the experience enjoyable and worthwhile. The only disadvantage at Cubbington mill is the lack of an en-suite shower. Otherwise, my stay was fine."

Peter Jcarehome.co.uk rating: 4.5 out of 5

"My dad was looked after by the staff to an extremely high standard. I could not fault how he was treated, everything from his personal care, nursing treatment to cleanliness of his room and clothes, exceptional!! Cubbington Mill was described to me as a "family" home and this is true. My dad was only there for around 6 weeks; this didn't matter, it could have been 6 years, they loved him in his final days. Thank you."

Alison Bcarehome.co.uk rating: 5 out of 5

"Mum was not at Cubbington Mill for very long following a fall when she broke her hip, but she was always treated with the utmost care and compassion which was extended to my brother ab myself during the difficult time as mums life ended and what to do next. I was told if I needed to go in for a chat I was welcome after mum had died. During that time I spent at Cubbington Mill I was able to observe the activities taking place and chatted with some of the residents and staff. I was happy mum spent her days at peace in such a lovely environment."

S Mcarehome.co.uk rating: 5 out of 5

"We have been delighted with the level of care for Mum since she came to Cubbington Mill in April. Also, the cleanliness and general appearance of the home is lovely, althogh the recent refurbishment was somewhat protracted and the overall feeling is a little less homely and more corporate - not really conducive to feeling comfortable. Overall the staff are exemplary. Thank you."

Roslynn Gcarehome.co.uk rating: 4.75 out of 5

"Staff and food, caring and so nice and clean. Odour free, only good smells, very pleasant home."

P Hcarehome.co.uk rating: 4.83 out of 5

"Treated with respect and courtesy at all times. The nurses were professional at all times, rest of staff were always friendly and helpful at all times. Professional visitors, with connections to the medical side, were equally impressed. Thanks everyone!"

Eurwen Ccarehome.co.uk rating: 4.92 out of 5

"You have been great. You took Mum in for two weeks convalescence on very short notice. Despite the fact she didn't want to come she stayed and has loved the spoiling and the company. Many thanks."

Judith Ccarehome.co.uk rating: 4.83 out of 5

"My mother had been in a care home in Essex for 8 years but when my father died, she moved to Barchester Cubbington Mill Care Home to be closer to the family. There was no comparison to the previous care home. There is a wonderful feeling about Barchester Cubbington Mill Care Home, from the approach through the beautiful gardens to the warm welcome and the clean bright interior. The staff are friendly and professional and could not have done more in their caring treatment of my mother, especially as her health deteriorated and she needed more attention. My family cannot thank everyone enough for giving my mother a very happy home."

L Bcarehome.co.uk rating: 4.58 out of 5

"Mum was a resident at Cubbington Mill for two and half years and was well cared for by all the wonderful staff. It's a lovely clean home with fantastic gardens too. Mum was happy there and I would recommend it to any family."

Laura Rcarehome.co.uk rating: 5 out of 5

"My mother-in-law arrived at Cubbington Mill requiring palliative care. She spent 3 weeks here and the staff have been very helpful and kind. There is a relaxed and happy atmosphere. Nothing has been too much trouble and we are very grateful for the care shown at the end of her life."

Deborah Mcarehome.co.uk rating: 5 out of 5

"Cubbington Mill provided palliative care for my mother during the last three weeks of her life after she left the hospice. She had felt very secure and had blossomed at the hospice and faced leaving for a nursing home with trepidation. The staff at Cubbington Mill were very caring and efficient, dealing swiftly with any hiccoughs on her day of admission and providing a calm and beautiful room for her. I soon felt confident in the care she was receiving and I know she particularly enjoyed the food and ate everything almost until the end. The Cubbington Mill staff were particularly kind and caring right at the end and to me after she had died."

Nick Mcarehome.co.uk rating: 4.8 out of 5

"My grandma is 101 yrs and can be quite a difficult patient. The staff and manager assessed this very quickly and dealt with it perfectly. The care they offer is truly amazing. My children are very small and came to visit and the experience was not scary or intimidating as it can be for little ones. Amazing staff, accommodation and management!"

J Rcarehome.co.uk rating: 5 out of 5

"More like a hotel than a care home. Very pleasant and peaceful. Father in law is well looked after and staff pay attention to detail."

Mark Dcarehome.co.uk rating: 4.67 out of 5

"The facilities that are provided for the residents s exceptional and the staff are helpful and friendly. Everything from the food to the activities is well planned."

J Wcarehome.co.uk rating: 5 out of 5

"Clean, friendly, very caring, very welcoming. They go that extra mile to give a 110% service."

Irene Mcarehome.co.uk rating: 4 out of 5

"My auntie came to Cubbington Mill for a couple of weeks respite while family members were on holiday. She loved it and was fortunate to be able to stay on. I particularly remember coming to the open day when the staff dressed up and there was lots of very appropriate entertainment. I hadn't seen my auntie laugh so much for years - she thoroughly enjoyed every minute. Nothing was too much trouble for the nurses/carers ever."

Pam Rcarehome.co.uk rating: 5 out of 5

"My sister was a resident of the home for 2 years and at that time she was very happy. Her care at all times couldn't have been better. I was always made very welcome whenever I want to visit her and she always enjoyed the activities that were organised for the residents."

Betty Vcarehome.co.uk rating: 5 out of 5

"Excellent overall! 100%. Cannot put into words the most wonderful care my dear mum received at Cubbington Mill Care Home. I will be writing personally to the Barchester group to let them know the quality of care all the residents receive, day and night."

S Wcarehome.co.uk rating: 5 out of 5

"The management and staff have been first class in the care and attention provided to my mother during her TLC and subsequent passing. I thank them all from the bottom of my heart."

Jon Bcarehome.co.uk rating: 4.92 out of 5

"Fantastic service. 'A' Star. Staff go above and beyond."

Joanne Wcarehome.co.uk rating: 5 out of 5

"I am glad that I don't have to carry our the many tasks. There are people here that I trust to look after my wife properly."

A W Fcarehome.co.uk rating: 4.75 out of 5

"My granddad has had nothing but excellent care from all staff at Cubbington Mill. His health has improved and this in itself has meant family members have had some stress and worry lifted. We as a family, cannot thank the staff enough for all their hard work."

H Gcarehome.co.uk rating: 5 out of 5

"I am very impressed with Cubbington Mill Care Home. It doesn't smell like a lot of care homes that I have visited. The staff seem very caring. The grounds are kept in a beautiful condition and the flowers are lovely for the residents to see. A hard job well done. The only criticism I have is that the food could be a bit more appetising and if more could be done to cater for diabetic residents, it would be appreciated."

Mary Acarehome.co.uk rating: 4.17 out of 5

"A very caring environment where all staff are very attentive. Excellent housekeeping with first-class meals."

R Ecarehome.co.uk rating: 4.5 out of 5

"Cubbington Mill Care Home is a very friendly and welcoming nursing home. Always very efficiently run with plenty of stimulating activity session for the residents to take part in. The staff are warm and friendly and caring. My mum is extremely content and therefore as her daughter, this gives me great peace of mind."

D Jcarehome.co.uk rating: 4.75 out of 5

"My staff has been very nice. Well looked after."

Winifred Scarehome.co.uk rating: 3.5 out of 5

"I feel very sorry for the residents at the large turnover of staff. They just get used to a carer or nurse then they leave and have to get used to someone else, it is very upsetting for them. I don't know if anything can be done about this. Another thing is the food could be better and more could be done for diabetic patients as they are refused most of the sweets. I think the chef ought to take this into consideration."

Mary Acarehome.co.uk rating: 3.83 out of 5

"Mostly very good but lacking enough staff."

E Scarehome.co.uk rating: 3.67 out of 5

"Dad is in Cubbington Mill on respite a the moment. Although he has been there two weeks. He has only spent 6 nights in the home. He fell after 5 nights and was admitted to hospital for 8 nights. I was asked by his doctor in hospital where I wanted dad to be. I had no reservations on saying return to the care home. His care and appearance is so much better than in hospital. We are asking are asking as of next week for permanent stay at Cubbington Mill."

Janet Fcarehome.co.uk rating: 4.83 out of 5

"A beautiful home in a lovely location. The staff are extremely friendly, the nursing is worth the grading of a hotel. It is spotless - I even asked if they did holiday home lets! A nursing home you should be very proud of."

A Acarehome.co.uk rating: 5 out of 5

"Mum was with Cubbington Mill for end of life care, you have a great team in place. Management and all levels of staff have been lovely, will miss them all. Thank you for looking after my mum."

Sheila Jcarehome.co.uk rating: 5 out of 5

"I am extremely pleased with the care my mother receives at Cubbington Mill. Without the support, integrity and thoughtfulness of all the staff my mother would not be leading such a full life. The food is excellent with a varied menu everyday. A range of activities are offered each week with mum joining in on many occasions, she say she will try anything including the new Thai Chai lessons"

Ghislaine Dcarehome.co.uk rating: 4.58 out of 5

"My mum was transferred here for nursing care following a hospital admission from a previous residential home that could no longer care for her needs. From the very first day my mums care here was exceptional from the managers, nursing staff, domestic staff and kitchens. Whats more with the care that I received kindness, sympathy and support given to mum throughout her short stay to her death was outstanding. I was made to feel like one of the family and it made a very difficult time so much easier. I cannot recommend then highly enough."

Ali Mcarehome.co.uk rating: 5 out of 5

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