What our families say

We score 9.8/10

21 Reviews

Latest Your Care Rating report
Good

27 April 2016

View the report

"My wife was extremely happy at the care home, we could not have asked for more. In particular all of the staff from nurses to cleaners and handyman showed an exceptional level of caring and relating to ourselves and all of those who visited my wife in her final weeks. Thank you very much."

Alan B
carehome.co.uk rating: 4.9 out of 5

"When we spoke about using this home with the staff, they assured us that the residents got a fresh fruit smoothie every day, got porridge made with cream etc. My mother is quite vocal as a result of her vascular dementia. Because of this, her bedroom door was closed and she was left to her own devices. Once in a while, they opened up to give her her porridge, which looked like grey plaster. On one occasion she had been given a sedative and with some persistence, the nurse admitted that this was the case. A lot of her belongings, such as covers, slippers, underwear went missing. No one seemed bothered. I really don't know what the fuss is about when you mention this care home. It's clean and tidy, but there is an undertow at work, I feel. I don't like it. I like the staff even less."

David R
carehome.co.uk rating: 1.92 out of 5

"My partner was in the final stages of progressive Bulbar Palsy (Motor Neurone Disease). Her condition upon arrival was that she could not communicate vocally and was unable to do anything physically unaided. Although she used a predictable iPad to communicate it was almost unusable since her right hand was non-functioning and her left hand was so weak she could not control the pen. Even with these difficulties the staff cared for her with dignity and had exceptional levels of patience in view of her communications difficulties. Great team and well managed."

John T
carehome.co.uk rating: 5 out of 5

"Apart from residents receiving the care they need, Chester Court is family and dog-friendly. The building is homely and own rooms can be made personal. I do not want my husband to feel isolated because of his lack of communication and spend time every day, from afternoon and throughout the evening with him and bring along our little dog. The 3 of us sit watching tv like at our own home. The staff are efficient, effective and friendly, also respectful. Recently, because of my husband's lost ring which I was meant to be looking after, decided to renew our wedding vows. The staff at Chester Court put themselves out to make sure we had an enjoyable day. Decorating the conservatory, providing a buffet, a carer sang 2 of our favourite songs and there wasn't a 'dry eye in the house'. Our 25 guests all commented on how nice the home was. Good food and lovely staff."

Sylvia K
carehome.co.uk rating: 4.92 out of 5

"My father went into Chester Court following a fall, resulting in a hospital stay and a diagnosis which meant he could not/was not able to remain in his own home. From day 1, I was extremely impressed with the care and attention that he was given, not only to him but to all family members, especially my mother. We could not have asked for a better second home. He settled very well and 'staff' soon became his friends. They cared for him, made him laugh and supported his family to the end."

Joan B
carehome.co.uk rating: 4.92 out of 5

"My sister has had mental health issues for over 5 years but is not demented, therefore to find a home able to meet her needs is difficult. For almost 4 1/2 years this home has done their utmost to accommodate my sister on all levels, nursing, personal care, activities, always with a smile and positive outlook. No mean feat given my sister's demanding, negative paranoia and selfishness. Their tireless positivity I admire greatly, and cannot praise them highly enough for the peace of mind their dedication gives me."

Bill S
carehome.co.uk rating: 4.42 out of 5

"My relative always receives constant care and every effort is made to ensure her comfort. The staff are all very friendly and helpful. The home has just had a family Christmas Lunch party which was very enjoyable and all the staff including unsung heroines the kitchen staff, worked hard to make it an enjoyable event enjoyed by all who attended."

D H
carehome.co.uk rating: 4.83 out of 5

"Had a lovely family Xmas dinner with lovely company and lovely, friendly staff. Well done to everyone at Chester Court."

Marjorie M
carehome.co.uk rating: 5 out of 5

"We have been for our Christmas Lunch today with my Grandad. Once again everything was perfect. The Lunch had a fair choice and they were willing to help my son who is a fussy eater. The Manageress was again serving lunch and taking orders in. Thank you, Ladies."

Angela G
carehome.co.uk rating: 4.17 out of 5

"The home is clean and welcoming. The staff are professional and make time to talk to residents and relatives. The care provided is excellent and I could not wish for more. I wouldn't mind moving in myself."

Nigel B
carehome.co.uk rating: 5 out of 5

"Chester Court had a rainbow day on Saturday 30th September. It was a beautiful set up with all different kind of stalls. There were many different raffles with amazing prizes and there were balloons which you could buy and put your name on and they were let loose at the end. 5*"

Angela G
carehome.co.uk rating: 5 out of 5

"From the day my Grandma came into Chester Court her world so improved and so did mine! Everyone from the cleaning staff to everyone else has been exceptional. My whole experience of care homes has changed due to this, taking a loved one into the care of others is a major thing and my prayers were answered when I walked into Chester Court."

Tracy S
carehome.co.uk rating: 5 out of 5

"Just had an amazing lunch organised by the staff - excellent as usual. My father-in-law is a resident and he is very well looked after by the excellent staff. Very clean and pleasant environment for residents."

Karen M
carehome.co.uk rating: 4.83 out of 5

"Excellent, professional staff. Excellent facilities providing comfort and pleasant surroundings. Excellent attention to detail. Organisation of activities is of a very high standard."

Brenda D
carehome.co.uk rating: 5 out of 5

"Italian Day. Great menu, lovely food."

Pauline H
carehome.co.uk rating: 5 out of 5

"Extremely very good care home and staff. This is one of the best we have visited and in-house hospitality. Thoroughly recommended."

Yvonne B
carehome.co.uk rating: 5 out of 5

"The staff at Chester Court really care about their residents and provide an exceptional standard of care tailored to their needs. It is a very welcoming, pleasant and safe home for those needing care towards the end of their lives or through incapacity. Relatives and friends are made welcome and able to participate in their loved one's care. A good range of activities are organised for residents both inside and outside the home, as well as special events to which relatives are invited. This fisteres a sense of common purpose and wider community to all involved."

Ann M B
carehome.co.uk rating: 4.83 out of 5

"Invited to lunch. It was a wonderful day."

Ann C
carehome.co.uk rating: 4.92 out of 5

"The staff are fabulous and very polite and helpful any problems and you can speak to someone. there is also someone about. Just had a family Christmas get together. Meal was brilliant and everyone was helpful and jolly. Can't fault them. Would always recommend."

Caroline E
carehome.co.uk rating: 5 out of 5

"My father was placed in Chester Court in June 2014 at first with dread as I live 400 miles away. I visited him the week after he was admitted there and straight away I was put at ease. The staff are very friendly and caring. I was free to call in anytime of day and stay as long as I wanted. The staff were not only caring to my Dad but also to myself. the home is a fantastic place with excellent staff. Nothing is too much for them. For the last 18 months Chester Court gave my father a new lease of life after being bedridden for years, he was able to get out and about, living again in his last few months. My father made many friendships with people in Chester Court not only with residents, staff also. Chester Court was his home and the staff make it a wonderful place."

Donna
carehome.co.uk rating: 5 out of 5

"Chester Court was highly recommend to me by a good friend who had carried out extensive research into nursing homes in the Northumberland Area. Her own mother is now a resident of the home. My own mother, who is 97 years old, was moved to Chester Court on Christmas eve, from the local hospital. She has cellulitis and cancer and both conditions require daily care and monitoring. having visited the home in the past week to celebrate my mothers 97th Birthday, I noticed a big change in her. She is much calmer and happier and relaxed and this has been an enormous source of relief to the family. The staff are kind, committed and aware. Excellent vibe."

Eileen
carehome.co.uk rating: 4.83 out of 5

"Chester Court has cared for my mum during the last fourteen months until her death at the end of May. My mum suffered from advances stages of dementia and alzheimers. After a fall at home my mum lost her mobility and became bed bound. To improve her quality of life I decided Chester Court could provide the purpose built environment in which mum could have a variety in her surrounding and contact with others. I was not disappointed. She was wheeled around in a recliner chair and able to watch activities although not able to participate. She was kept beautifully clean and treated with kindness and sensitivity until her death. The staff are cheerful and friendly and the open door policy on visiting is an excellent approach to caring for elderly dementia patients."

Patricia M
carehome.co.uk rating: 5 out of 5

"We have Just returned from having our Christmas Lunch on 18th December 2016 at the Chester Court in Bedlington where there were 12 members of my family there. The whole entire place was well decorated and all the tables were beautifully dressed. The whole 3 course meal was cooked beautifully and the staff were very friendly (even the manager helped to serve) and they were very quick. It is nice that places will do things for their residents so they can spend Christmas with their family. They did not charge a lot for this meal."

Angela G
carehome.co.uk rating: 5 out of 5

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