What our families say: Chester Court Care Home
21 December 2018View the report
"My mother moved into Chester Court in December 2019, due to her requiring more help with her daily living due to her dementia and terminal illness. Mum has settled so well into her new home due to the care and support of all the staff. Her mental and physical well-being has improved due to the opportunities and stimulation she has experienced. It is a relief to know she is secure, safe and being well cared for. The garden visits during these strange times have been very comforting."
Julie Gcarehome.co.uk rating: 4 out of 5
"My mother spent the last twelve months of her life at Chester Court where she was well cared for by all the staff who were highly trained, compassionate and thoroughly professional. The building was well maintained and clean; the meals were plentiful, delicious and varied; activities were available every day including weekends, all making for a great environment. During my mother’s final weeks, the compassion and professionalism of the staff were exceptional and much appreciated by the family. Nothing was too much trouble and all the members of staff had time to talk to us and her. We could not have asked for more from them. They not only cared for my mother, they cared for us during her final days too."
Fiona Ncarehome.co.uk rating: 3.92 out of 5
"I have been twice to Barchester Court Care Home in Bedlington and on both visits there to see an old friend, I have been genuinely impressed. The Home is pleasantly situated and the interior feels bright and spacious as soon as you walk in – it has a homely feel - most of this unusually upbeat atmosphere being due to the happy and lively staff who are genuinely interested in the care of their patients. Engaging sympathetically with elderly people who are no longer able to look after themselves and can often be confused and rude (this was very much the case with my mother who spent the last two years of her life in a Home on the Isle of Wight) must be difficult at times but the staff here seem to be able to maintain a collectively bright and positive attitude towards the patients and without a trace of patronising them. I have enjoyed talking to the staff and should like to commend them for the excellent professional service they are providing. Thank you."
Simon H carehome.co.uk rating: 3.83 out of 5
"Put my father into Chester Court Care Home, best thing we ever did, it's like a 5-star hotel. So clean, very well run, and the staff are fantastic and very, very, caring. Wow - a great place for the elderly. Could not fault this home in any way. Keep up the great work. Thank you."
G P carehome.co.uk rating: 4.92 out of 5
"Barchester Chester Court staff looked after my mother for the last 3 weeks of her life. The care she received was exceptional and I have nothing but praise for all the staff. The home was extremely clean and bright and made residents and visitors very welcome. Thanks to the Manager and all the staff. Would highly recommend."
Peter Mcarehome.co.uk rating: 5 out of 5
"My father was resident for a few weeks and spent his last weeks in a wonderful atmosphere. He especially liked the activities and the toddlers coming in. He even began to sing again. On entering staff are very welcoming, which gives a warm tone to the home. My family coming from a distance speak very highly of the help and assistance given to them when visiting dad. On the night he died, staff were extremely supportive to myself."
D Ocarehome.co.uk rating: 4.58 out of 5
"My mother has been in Chester Court for over 5 months. The care could not have been faulted during that time. I always felt confident she was well cared for at all times. The staff at all levels are extremely friendly and helpful. A comment made by all visitors. The extra care during meal times and at her death was comforting and reassuring."
R Rcarehome.co.uk rating: 5 out of 5
"My sister was resident for about a year and I found when I visited, everything was of a good standard and felt confident in the care she was given."
Elizabeth Ccarehome.co.uk rating: 4.33 out of 5
"It was a very sad day when it became apparent that my best friend needed complete nursing care. From the moment she entered the care home, she was treated with care and compassion from all the carers I had contact with. They were gentle and friendly and did their best to make her feel happy and comfortable, right up to her final days."
Lorraine Fcarehome.co.uk rating: 5 out of 5
"The staff at the care home are brilliant and always willing to help and listen, my mam has been in Chester Court for 4 years and has loved every minute of her stay."
Marjorie Mcarehome.co.uk rating: 5 out of 5
"My mother resided here for 5/6 years and we had no complaints about her care, the home or the staff. The home itself was always very clean and tidy and the staff friendly and helpful. Unfortunately, my mother passed away and the staff seemed genuinely upset also, which shows how much they care about their jobs and residents. Mum had always seemed happy here. Thank you."
T Mcarehome.co.uk rating: 4.58 out of 5
"I would not have chosen any other care home for my brother to live in. I have known the manager and deputy in a professional capacity for many years. They ensure high-quality care and support and if any issues are identified they deal with them straight away. If my brother had not had the care and support he had in this home, he would not have been alive as long as he ultimately was."
Maureen Ecarehome.co.uk rating: 4.25 out of 5
"My mother has been in the palliative care unit for 9 days until she sadly passed away. The care she received was excellent from all members of staff from the care manager to people who did the cleaning etc were so professional and kind. Not only were they all supportive of my mother but also excellent support to all members of our family. Barchester Chester Court Care Home is a wonderful place and the staff do a wonderful job."
C Pcarehome.co.uk rating: 4.92 out of 5
"Unfortunately, on the 5th December 2018, we lost our mother following a long battle with dementia. I cannot express enough how much it has meant to our family over the last two years having the help, support and understanding of the whole team in Barchester Chester Court Care Home. They became a second family to mum meaning we never worried when we couldn't be there with her. The care from beginning to end has been exemplary and particularly when mum finally lost the battle. From the bottom of my heart, thank you."
Paula Tcarehome.co.uk rating: 5 out of 5
"My brother has been in the care home for approximately 7 months now. The staff provides excellent care for him. If he had not been so well cared for we don't think he would be alive today. The managers who run the home run it to a very high level and I would not want my brother to live anywhere else. The staff closely monitor his health and needs and have adapted his support to his changing needs. We are very happy with the support he gets and this gives us a great piece of mind."
Maureen Ecarehome.co.uk rating: 4.5 out of 5
"My wife was extremely happy at the care home, we could not have asked for more. In particular all of the staff from nurses to cleaners and handyman showed an exceptional level of caring and relating to ourselves and all of those who visited my wife in her final weeks. Thank you very much."
Alan Bcarehome.co.uk rating: 4.9 out of 5
"When we spoke about using this home with the staff, they assured us that the residents got a fresh fruit smoothie every day, got porridge made with cream etc. My mother is quite vocal as a result of her vascular dementia. Because of this, her bedroom door was closed and she was left to her own devices. Once in a while, they opened up to give her her porridge, which looked like grey plaster. On one occasion she had been given a sedative and with some persistence, the nurse admitted that this was the case. A lot of her belongings, such as covers, slippers, underwear went missing. No one seemed bothered. I really don't know what the fuss is about when you mention this care home. It's clean and tidy, but there is an undertow at work, I feel. I don't like it. I like the staff even less."
David Rcarehome.co.uk rating: 1.92 out of 5
"My partner was in the final stages of progressive Bulbar Palsy (Motor Neurone Disease). Her condition upon arrival was that she could not communicate vocally and was unable to do anything physically unaided. Although she used a predictable iPad to communicate it was almost unusable since her right hand was non-functioning and her left hand was so weak she could not control the pen. Even with these difficulties the staff cared for her with dignity and had exceptional levels of patience in view of her communications difficulties. Great team and well managed."
John Tcarehome.co.uk rating: 5 out of 5
"Apart from residents receiving the care they need, Chester Court is family and dog-friendly. The building is homely and own rooms can be made personal. I do not want my husband to feel isolated because of his lack of communication and spend time every day, from afternoon and throughout the evening with him and bring along our little dog. The 3 of us sit watching tv like at our own home. The staff are efficient, effective and friendly, also respectful. Recently, because of my husband's lost ring which I was meant to be looking after, decided to renew our wedding vows. The staff at Chester Court put themselves out to make sure we had an enjoyable day. Decorating the conservatory, providing a buffet, a carer sang 2 of our favourite songs and there wasn't a 'dry eye in the house'. Our 25 guests all commented on how nice the home was. Good food and lovely staff."
Sylvia Kcarehome.co.uk rating: 4.92 out of 5
"My father went into Chester Court following a fall, resulting in a hospital stay and a diagnosis which meant he could not/was not able to remain in his own home. From day 1, I was extremely impressed with the care and attention that he was given, not only to him but to all family members, especially my mother. We could not have asked for a better second home. He settled very well and 'staff' soon became his friends. They cared for him, made him laugh and supported his family to the end."
Joan Bcarehome.co.uk rating: 4.92 out of 5
"My sister has had mental health issues for over 5 years but is not demented, therefore to find a home able to meet her needs is difficult. For almost 4 1/2 years this home has done their utmost to accommodate my sister on all levels, nursing, personal care, activities, always with a smile and positive outlook. No mean feat given my sister's demanding, negative paranoia and selfishness. Their tireless positivity I admire greatly, and cannot praise them highly enough for the peace of mind their dedication gives me."
Bill Scarehome.co.uk rating: 4.42 out of 5
"My relative always receives constant care and every effort is made to ensure her comfort. The staff are all very friendly and helpful. The home has just had a family Christmas Lunch party which was very enjoyable and all the staff including unsung heroines the kitchen staff, worked hard to make it an enjoyable event enjoyed by all who attended."
D Hcarehome.co.uk rating: 4.83 out of 5
"Had a lovely family Xmas dinner with lovely company and lovely, friendly staff. Well done to everyone at Chester Court."
Marjorie Mcarehome.co.uk rating: 5 out of 5
"We have been for our Christmas Lunch today with my Grandad. Once again everything was perfect. The Lunch had a fair choice and they were willing to help my son who is a fussy eater. The Manageress was again serving lunch and taking orders in. Thank you, Ladies."
Angela Gcarehome.co.uk rating: 4.17 out of 5
"The home is clean and welcoming. The staff are professional and make time to talk to residents and relatives. The care provided is excellent and I could not wish for more. I wouldn't mind moving in myself."
Nigel Bcarehome.co.uk rating: 5 out of 5
"Chester Court had a rainbow day on Saturday 30th September. It was a beautiful set up with all different kind of stalls. There were many different raffles with amazing prizes and there were balloons which you could buy and put your name on and they were let loose at the end. 5*"
Angela Gcarehome.co.uk rating: 5 out of 5
"From the day my Grandma came into Chester Court her world so improved and so did mine! Everyone from the cleaning staff to everyone else has been exceptional. My whole experience of care homes has changed due to this, taking a loved one into the care of others is a major thing and my prayers were answered when I walked into Chester Court."
Tracy Scarehome.co.uk rating: 5 out of 5
"Just had an amazing lunch organised by the staff - excellent as usual. My father-in-law is a resident and he is very well looked after by the excellent staff. Very clean and pleasant environment for residents."
Karen Mcarehome.co.uk rating: 4.83 out of 5
"Excellent, professional staff. Excellent facilities providing comfort and pleasant surroundings. Excellent attention to detail. Organisation of activities is of a very high standard."
Brenda Dcarehome.co.uk rating: 5 out of 5
"Italian Day. Great menu, lovely food."
Pauline Hcarehome.co.uk rating: 5 out of 5
"Extremely very good care home and staff. This is one of the best we have visited and in-house hospitality. Thoroughly recommended."
Yvonne Bcarehome.co.uk rating: 5 out of 5
"The staff at Chester Court really care about their residents and provide an exceptional standard of care tailored to their needs. It is a very welcoming, pleasant and safe home for those needing care towards the end of their lives or through incapacity. Relatives and friends are made welcome and able to participate in their loved one's care. A good range of activities are organised for residents both inside and outside the home, as well as special events to which relatives are invited. This fisteres a sense of common purpose and wider community to all involved."
Ann M Bcarehome.co.uk rating: 4.83 out of 5
"Invited to lunch. It was a wonderful day."
Ann Ccarehome.co.uk rating: 4.92 out of 5
"The staff are fabulous and very polite and helpful any problems and you can speak to someone. there is also someone about. Just had a family Christmas get together. Meal was brilliant and everyone was helpful and jolly. Can't fault them. Would always recommend."
Caroline Ecarehome.co.uk rating: 5 out of 5
"My father was placed in Chester Court in June 2014 at first with dread as I live 400 miles away. I visited him the week after he was admitted there and straight away I was put at ease. The staff are very friendly and caring. I was free to call in anytime of day and stay as long as I wanted. The staff were not only caring to my Dad but also to myself. the home is a fantastic place with excellent staff. Nothing is too much for them. For the last 18 months Chester Court gave my father a new lease of life after being bedridden for years, he was able to get out and about, living again in his last few months. My father made many friendships with people in Chester Court not only with residents, staff also. Chester Court was his home and the staff make it a wonderful place."
Donnacarehome.co.uk rating: 5 out of 5
"Chester Court was highly recommend to me by a good friend who had carried out extensive research into nursing homes in the Northumberland Area. Her own mother is now a resident of the home. My own mother, who is 97 years old, was moved to Chester Court on Christmas eve, from the local hospital. She has cellulitis and cancer and both conditions require daily care and monitoring. having visited the home in the past week to celebrate my mothers 97th Birthday, I noticed a big change in her. She is much calmer and happier and relaxed and this has been an enormous source of relief to the family. The staff are kind, committed and aware. Excellent vibe."
Eileencarehome.co.uk rating: 4.83 out of 5
"Chester Court has cared for my mum during the last fourteen months until her death at the end of May. My mum suffered from advances stages of dementia and alzheimers. After a fall at home my mum lost her mobility and became bed bound. To improve her quality of life I decided Chester Court could provide the purpose built environment in which mum could have a variety in her surrounding and contact with others. I was not disappointed. She was wheeled around in a recliner chair and able to watch activities although not able to participate. She was kept beautifully clean and treated with kindness and sensitivity until her death. The staff are cheerful and friendly and the open door policy on visiting is an excellent approach to caring for elderly dementia patients."
Patricia Mcarehome.co.uk rating: 5 out of 5
"We have Just returned from having our Christmas Lunch on 18th December 2016 at the Chester Court in Bedlington where there were 12 members of my family there. The whole entire place was well decorated and all the tables were beautifully dressed. The whole 3 course meal was cooked beautifully and the staff were very friendly (even the manager helped to serve) and they were very quick. It is nice that places will do things for their residents so they can spend Christmas with their family. They did not charge a lot for this meal."
Angela Gcarehome.co.uk rating: 5 out of 5
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