What our families say: Challoner House Care Home

We score 9.5/10

22 Reviews

Requires improvement

17 April 2019

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"She has been very well looked after. Missed her family due to restricted visits because of Covid."

E Hcarehome.co.uk rating: 5 out of 5

"Welcoming and helpful."

J Dcarehome.co.uk rating: 4.08 out of 5

"Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home Covid-19-free. We are very grateful."

Nicola Bcarehome.co.uk rating: 4.17 out of 5

"My friend has settled in so well and is content and happy. I understand she is socialising with other residents and staff. She really doesn't remember me, but as long as she is happy and content this gives me no cause for concern. She did remember me as a friend she sat next to me at church in due course."

Joy Bcarehome.co.uk rating: 5 out of 5

"I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here."

Margaret Scarehome.co.uk rating: 5 out of 5

"Very caring staff giving mum the best care."

S Hcarehome.co.uk rating: 4 out of 5

"Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period."

Abigail Jcarehome.co.uk rating: 5 out of 5

"My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have."

V Lcarehome.co.uk rating: 4.67 out of 5

"My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone."

E Rcarehome.co.uk rating: 4.92 out of 5

"The staff and the place we first visited made us know that when Nan comes to the care home she would be treated the way we wanted and I would like to thank the management from the bottom of my heart. Thank you."

Heidi Jcarehome.co.uk rating: 4.92 out of 5

"When it became clear Mum wasn't looking after herself, I spoke to Challoner on the Tuesday and when I rang on the Thursday in rather a panic, they were able to accommodate her the next day. My experience of all the people who worked at Challoner was always very good. They treated Mum with care, kindness and patience which made a potentially worrying time much easier for us to cope with."

Sally Bcarehome.co.uk rating: 4.25 out of 5

"With eyesight virtually down to zero, hardness of hearing and very reduced mobility, my friend's life was almost shut down. With strong Christian faith, she just wanted to go to be with the Lord. After fracturing her femur she spent a month in hospital and then she moved into Challoner House. Her comments have been 'I didn't know I could do that' (in the dining room for lunch), 'I think I would like to stay here', 'the staff are so kind and patient with these old ladies' (she is only 92!), 'I am going to all the activities I can'. Stimulation has given her a new lease of life!"

J Bcarehome.co.uk rating: 5 out of 5

"My friend is with you at the moment and I have noticed in only one week with you there is a vast improvement."

M Scarehome.co.uk rating: 5 out of 5

"I have really enjoyed my stay here. The staff go beyond the call of duty. Nothing is too much trouble. The only negative comment I do have is there could be more handrails in the bathroom."

M Hcarehome.co.uk rating: 4.82 out of 5

"Helped my Nan settle in very well. Cannot fault the care she has been given and the encouragement she has been given."

G Hcarehome.co.uk rating: 4.58 out of 5

"Caring, friendly and very attentive. My room is very comfortable. The food is very good. All my needs are met. I enjoy having my hair done every week and my nails. I also enjoy the daily activities and interacting with the other residents."

B Scarehome.co.uk rating: 4.5 out of 5

"My Dad has really enjoyed his short stay here. He has been made to feel very welcome as I have. The staff are amazing. Nothing is too much trouble. Very kind and caring. The only negative point would be not enough grab rails in the bathroom."

Marion Mcarehome.co.uk rating: 5 out of 5

"No matter what the weather outside, it always feels warm and sunny in Challoner House. The dedicated staff are so welcoming, friendly and caring. They frequently go beyond the course of duty. Challoner House is a beautiful home in well-maintained grounds. There are plenty of activities and the staff help the residents to share in a good time, whatever the ability of the residents. My mother would love to have stayed in her home but thinks that Challoner House is the next best thing. She is well looked after and enjoys her meals. There are a varied menu and a good choice."

E Rcarehome.co.uk rating: 4.73 out of 5

"Quite happy."

J Ncarehome.co.uk rating: 3.33 out of 5

"Challoner House is a beautiful care home. Lovely staff, meals are good and varied. Activities are mornings and afternoons and enjoyable. Mother in Law well looked after. I would like to stay here myself and I am only 63! Lovely well kept grounds. Staff always have a smile and time to talk."

A S carehome.co.uk rating: 4.17 out of 5

"Challoner House is a very caring home and my mother is well looked after by all the lovely staff. Meals are good and the activities are varied and happen morning and afternoon."

S S carehome.co.uk rating: 4.17 out of 5

"Staff, always pleasant and helpful. Good care with washing and dressing generally. Lovely cup of tea and cake. Food seems to be getting better with more variety and healthy options. The patient does not need nursing care but when there is anything wrong, a doctor is called promptly."

A Scarehome.co.uk rating: 4 out of 5

"Since my mother-in-law came for respite 2 weeks ago, we have noticed a great improvement in her. She is really happy and loves the place and staff. She looks better and says she feels well. The home appears to be really well managed and is spotlessly clean. When we visit all the staff are very friendly. We are hoping mum can stay here."

Jan Fcarehome.co.uk rating: 5 out of 5

"Coffee and cakes were always available on arrival as a visitor and were much appreciated. The staff were always friendly and helpful. We moved Dad on the 9th August 2019 mainly because mum was being discharged from the hospital and they wanted to be together. The cost of Challoner House was not possible. Although the nursing home is very good we felt that they could manage to live in a care/residential house which saved them 50% of the cost at Challoner. Our aim is for mum and dad to return home soon and live out their remaining years with care at their home they have shared for 53 years."

Ray Pcarehome.co.uk rating: 4.75 out of 5

"Good care with daily washing and dressing. Staff always pleasant and helpful. A doctor is always called if mum not well and needs extra examination. Food seems better with more variety and healthy options."

S Scarehome.co.uk rating: 3.92 out of 5

"We are very happy with the care and facilities in this home and the activities which we sometimes join in with are well organised and well supported."

I Hcarehome.co.uk rating: 4 out of 5

"Mum has been in Challoner House 3 and a half years. Her health has improved and she seems happy and content. She has also made friends with several residents and joins in most of the activities."

Susan Lcarehome.co.uk rating: 4.42 out of 5

"Very pleasant atmosphere with excellent facilities and set in well looked after gardens. Top quality nursing care, and very attentive carers. Very busy activities programme with multiple activities each day. All staff are very friendly. Highly recommended."

Andy Wcarehome.co.uk rating: 4.75 out of 5

"Whilst I have only one week's experience I have found everything satisfactory so far. Staff are very pleasant and helpful. My relative is settling well."

Phyllis Lcarehome.co.uk rating: 4.58 out of 5

"Challoner House is one of the nicest care homes that we have ever seen, having a lovely setting and generally pleasing environment. All nursing staff, care staff and volunteers were very kind, professional and efficient. Cleanliness and food were outstanding. Residents were treated with great respect and understanding of individual needs."

A Acarehome.co.uk rating: 4.25 out of 5

"The care at Challoner House was very good. My father was well cared for, the staff are very friendly and attentive. He enjoyed the food and mixing with the other residents and was encouraged to join in the activities."

Lesley Hcarehome.co.uk rating: 3.92 out of 5

"First class service. Very kind and caring."

Patricia Ncarehome.co.uk rating: 5 out of 5

"The garden and facilities are lovely and the staff friendly and very kind, but I have been very disappointed with some aspects of management, particularly on the nursing side and in respect of lost items. No inventory is taken nor any note made of items that have disappeared. It is often difficult to get things done - for example, it has taken weeks for my mother to have ear drops administered."

Jenny Scarehome.co.uk rating: 3.33 out of 5

"My review is based on the care and support my family have had over the past three weeks whilst our mother has been in respite care. During this time the family have had to deal with many emotions in trying to get "our mum" to accept she is no longer safe to return home even with a care package in place. Throughout, mum has had first-class care and support as have we, her family. We know mum will be well looked after and safe in Barchester Challoner House Care Home. Thank you all."

Julie Ycarehome.co.uk rating: 5 out of 5

"Grandma is happy living here, she is well looked after here. She enjoys the food and the staff are lovely."

Vicky Dcarehome.co.uk rating: 3.33 out of 5

"The care my mother received in the short time she was there was absolutely outstanding."

J Scarehome.co.uk rating: 5 out of 5

"The care received was fantastic and can't be faulted. The team were extremely supportive throughout and informed us quickly and efficiently if any changes were seen. Fabulous care provided! Thank you so much."

Lauren Ccarehome.co.uk rating: 5 out of 5

"The care given to my sister by all of the Challoner staff was second to none. They cared for her with dignity and skill, thoughtfulness and compassion. Always respectful, they also supported us as a family. We were reassured that my sister was in safe and caring hands."

D Tcarehome.co.uk rating: 5 out of 5

"Father has enjoyed his stay at Barchester Challoner House Care Home again. The staff are very friendly and make a fuss of him. Since the redecoration, the public rooms have a much lighter look and feel. Very nice."

Anthony Lcarehome.co.uk rating: 4.25 out of 5

"I found everything very satisfactory. Staff are very welcoming and helpful, friendly and positive. We would certainly go back there again."

J Kcarehome.co.uk rating: 4.92 out of 5

"Pleasant, clean facility with very helpful and attentive staff. The menu could be more exciting."

P Dcarehome.co.uk rating: 3.83 out of 5

"Most of the time things run well, but recently they seem to have been short staffed - and that has meant a lower standard of service. In recent months I have raised concerns about the standard of care my mother has been receiving, but no response has been forthcoming. I'm hopeful that recent changes will lead to an improvement in the service."

B Scarehome.co.uk rating: 3.25 out of 5

"Lovely surroundings and nursing staff. Felt a little more communication from management once mum was admitted would have been helpful in order to smooth the settling in process. Food and housekeeping excellent and safe, warm and comfortable environment."

L Fcarehome.co.uk rating: 4.42 out of 5

"I think Challoner House is a good car home with plenty of entertainment. The only criticism I have is that my friend has been left with food uneaten as she cannot do it herself. Cold cups of tea etc."

E Scarehome.co.uk rating: 3.58 out of 5

"My PAT dog, Honey and I visit weekly. I am impressed by the warm welcome we receive from the staff and residents. Staff are always on hand if any questions need to be asked, I find them very helpful. The home is very neat and tidy and the daily programme board shows interesting activities."

Mary Mcarehome.co.uk rating: 4.3 out of 5

"My friend has been a resident for about three weeks and I have visited on four occasions so far. I have been impressed by the friendliness of all the staff and by the caring way that they are looking after my friend who needs a lot of care."

Christopher Bcarehome.co.uk rating: 5 out of 5

"My mother always speaks highly of the staff, but I have found communication difficult - finding out my mother's weight or blood sugar levels for example."

L Mcarehome.co.uk rating: 3.83 out of 5

"My father was admitted to Challoner in a very poor state, having suffered a fractured pelvis which left him unable to cope at home suffering a series of falls. Due to the excellent care from all the staff, he has made a remarkable recovery. All his sores have disappeared (due to his hospital stay), he is eating well and he has put on 10lbs in weight. I would highly recommend the home as there are plenty of staff who are very friendly and helpful. The quality and quantity of food is excellent and the activities and facilities are very good. More importantly, my father is happy there."

Bernice Acarehome.co.uk rating: 4.92 out of 5

"I go in as a volunteer most weeks. I spend time with the resident, painting nails when they have had their hair done by the hairdresser. Staff are always welcoming to me - even though it's only once a week. Always a pleasant atmosphere."

Katherine Ecarehome.co.uk rating: 4 out of 5

"Very pleasing. Good quality care from all staff. Very clean, comfortable and excellent food, nicely served. My mother is very happy here."

Roger Pcarehome.co.uk rating: 4.42 out of 5

"There is a calm and friendly atmosphere. Carers are kind and helpful. It is easy to relax."

Marjorie Dcarehome.co.uk rating: 4.75 out of 5

"Great attention is paid to me every need both mental and physical. Regular opportunities occur for residents to discuss with staff any complaints of any kind with regard to care, food or any difficulty."

P Ecarehome.co.uk rating: 5 out of 5

"My mother has been here for a year now and I have been very pleased that I chose this place. The staff are very friendly and kind and approachable. The food is good and the catering staff obliging. The building is clean and pleasant and the gardens are lovely. As in any institution, communication can be a problem but the staff have provided me with a notebook so that information, observations, requests or questions can be logged and not lost. Similarly, it would be nice if residents have a "named carer" who would pay particular attention to them and their situation."

Jenny Scarehome.co.uk rating: 4.2 out of 5

"I have only had a two week respite stay but have been made very welcome and looked after well. Everyone is very friendly."

J Pcarehome.co.uk rating: 4.25 out of 5

"Since I have been here, I have found staff very helpful and caring and very patient, even when extremely busy and short staffed, but it does vary with different members of staff. Basically, I think they all work extremely hard and have been very caring when anyone becomes emotional."

Ethel Scarehome.co.uk rating: 4.17 out of 5

"I appreciate the care provided. I appreciate the friendliness and helpfulness of staff for visitors. I appreciate the facilities for residents eg activities."

Rosemary E Mcarehome.co.uk rating: 4 out of 5

"Lovely to see my mum content and comfortable. Always a pleasure visiting. Staff are always pleased and hardworking."

Helen Hcarehome.co.uk rating: 4.42 out of 5

"Very clean and friendly. Welcoming atmosphere. Our friend is well cared for and comfortable. Food choice is good."

L Lcarehome.co.uk rating: 4.44 out of 5

"Mum has been in the nursing home for just over 7 years. We are very pleased with the care Mum receives. They keep us updated on the health and care Mum receives."

N Dcarehome.co.uk rating: 5 out of 5

"I am well looked after."

Eileen Wcarehome.co.uk rating: 4.5 out of 5

"My experience is that the home is very well run. The staff are looking after my mother very well. Some days my mother finds that food could be improved, she seems to have too much fish which she does not eat."

A Wcarehome.co.uk rating: 4.58 out of 5

"The activities coordinator is always happy and enthusiastic about her job. She really cares for the residents and likes to make sure they join in. She is always organising events to fund the residents having various activities eg. visiting entertainers, petting zoo etc."

B Dcarehome.co.uk rating: 4.25 out of 5

"Mum seems happy whenever we visit."

Brian Wcarehome.co.uk rating: 4.44 out of 5

"Amazingly kind staff. Grandma is happy and staff have a good rapport with residents and visitors. Very approachable staff, always around and prepared. Activities are good and consistent."

Patrick Hcarehome.co.uk rating: 4.75 out of 5

"From the first time I visited Challoner House to visit a resident (now deceased), I have found the home to be a very good unit compared to hospital units! I visited as Chaplain. The care is up with some of the best, and better than many. I have found the staff helpful and supportive of my ministry, and very caring towards residents. I frequently recommend Challoner House to people who are looking for residential care for relatives."

Paul Acarehome.co.uk rating: 4.42 out of 5

"A very caring environment for my aunt. Lovely staff, a very clean, pleasant room and pretty gardens to look out on. I feel my aunt is being given very good care and her dignity is well maintained in her twilight years."

J Dcarehome.co.uk rating: 4.36 out of 5

"As a team, they are all very caring. My Uncle was very happy there."

J Tcarehome.co.uk rating: 4.33 out of 5

"We have been very impressed with Challoner House. The staff are very friendly and seem genuinely concerned for the residents' welfare. Meals are good and I would recommend the home (as I have already done so!)."

Elizabeth Rcarehome.co.uk rating: 4.45 out of 5

"My mother has lived at Challoner House for a little over two years. The care that she receives is of a high standard. She is treated with respect, affection and admiration due to her great age of 101. My mother is a very private and independent lady which is respected by staff. Recently my mother-in-law also stayed at Challoner House for end of life care. My husband felt that he was well cared for as well as his mother. In the end, he felt that he was enveloped in a huge hug by management and staff."

C Mcarehome.co.uk rating: 4.5 out of 5

"From when I first came to the home I have found all the staff have taken the time to bother about all needs no matter what and have gone our of their way no matter day or night. I personally have found everyone has understood when I have needed someone to talk to, all in all everything about this care home is ideal."

Ethel Scarehome.co.uk rating: 4.5 out of 5

"Very nice - all the staff are nice."

Nelliecarehome.co.uk rating: 3.92 out of 5

"Very Good"

Michael Scarehome.co.uk rating: 3.92 out of 5

"I went into Challoner House after my husband's death, feeling very frail and unable to walk without help. I felt sick at the mention of food and had lost over a stone in a couple of weeks. I found the staff most sympathetic and helpful, day and night, so that after five weeks more or less I felt able to come to this place (extra care scheme), which is for people with some kind of disability, but basically able to look after themselves. However, if my condition (or either when my condition) deteriorates, I have asked my children to take me back to Challoner House."

Carmen Mcarehome.co.uk rating: 4 out of 5

"The staff made my mum's last days comfortable. She was looked after with care and dignity, which is all one could wish for. A real home from home. Relatives were treated well and informed of care every step of the way."

Elizabeth Pcarehome.co.uk rating: 4.92 out of 5

"My two weeks spent at Barchester Challoner House Care Home were lovely. The staff were most attentive to my special menu requirements (I am an insulin type 1 diabetic) It was a good holiday! Just what I needed after a month in the hospital."

Deirdre Tcarehome.co.uk rating: 4.75 out of 5

"I had to find respite facility for my 92 year old mother for 12 months as the apartment she has just purchased wasn't ready. I have to confess I'd heard mixed reviews, however I kept an open mind as I knew there was a new manager on board. The care and consideration given to mum exceeded my expectations. We had an extremely warm welcome and because we were not sure how long mum would have to stay it was made clear from the outset that she was welcome to stay as long as she liked or was necessary. Thank you to all the staff you go that extra mile. Well done."

A Jcarehome.co.uk rating: 5 out of 5

"Excellent all the way through. Well done Challoner."

R Ccarehome.co.uk rating: 5 out of 5

"My mother was diagnosed as terminal with a brain tumour but was not 'ill' enough to go to the local hospice. She required 24 hour personal care however, which I was not able to do on my own so I chose Challoner House, as it had all the personal and nursing care that would be needed as she deteriorated as well as a lively and cheerful atmosphere. From first to last (approx 10 weeks) every member of staff was fantastic. Mum was always comfortable, clean and entertained and I was also looked after on my mostly daily visits. When mum was still 'with it' she always said how lovely everyone was. What I was most grateful for was that I was called at night when her condition changed for the worse so I was able to be with her for her last few hours. I was treated with such respect and compassion. I can't thank all at Challoner House enough!"

B Mcarehome.co.uk rating: 5 out of 5

"I am very happy with the care my mother is receiving. She always looks clean and well cared for. There is plenty of things for residents to do to keep their minds and bodies active."

Kathleen Wcarehome.co.uk rating: 5 out of 5

"I am very happy here, everyone is so kind and helpful. Plenty of things to do and all needs are catered for."

Kathleen Ocarehome.co.uk rating: 5 out of 5

"My mother is happy, safe and well cared for. She is encouraged to take part in activities and to walk in the beautiful gardens, which she does despite being 100+. I feel very lucky to have found Challoner house a year ago, also very grateful to all the staff."

Christinecarehome.co.uk rating: 4.75 out of 5

"Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in."

P Pcarehome.co.uk rating: 5 out of 5

"My mother has been a resident for only six weeks. Every time my brother and myself visit we always receive an extremely warm welcome from all of the staff no matter what designation, from carers to managers. We are always offered tea and cake (their speciality!) nothing is too much trouble for the staff. My mothers care is incredible every little thing is attended to especially by carers and night carer a particular favourite with my mother who always bring her a cup of tea in the early hours before she even asks for it!! The only minor detail is that breakfast is sometimes quite a late, but my mother does get up early, staff already think about that in providing a "goody box" for her to have with her early cup of tea. Beautiful new refurb like a five star hotel."

Anne Acarehome.co.uk rating: 5 out of 5

"Very good home, the staff are friendly and helpful. Feels like the closest thing to home."

Sheila Hcarehome.co.uk rating: 4.92 out of 5

"We knew Challoner House was the right nursing home for dad straight away after visiting. Dad has complex needs and Challoner House have done their upmost to care and look after him. All aspects of his care are excellent. Staff at Challoner House love their jobs and this shows through the excellent service. My dad would be the first to complain about anything if it wasn't right and I haven't heard a thing."

Debbie Hcarehome.co.uk rating: 4.92 out of 5

"Very comfortable here at Challoner, I am well looked after and cared for by the whole team."

Ken Gcarehome.co.uk rating: 5 out of 5

"I have spent periods of respite at Challoner House and have enjoyed these times. I found the staff very willing and keen to help. I look forward to the activities and enjoyed the team work from all of the departments of Challoner House."

June Bcarehome.co.uk rating: 4.92 out of 5

"Brilliant care from all at the home. We were astonished by the level of care and time provided. Great care was taken to treat dad well and with respect. Also, we as his family were cared for too. We were always kept in the picture regarding dad's situation. Can't praise Challoner House enough."

Malcolm Gcarehome.co.uk rating: 5 out of 5

"Shortly after my review in September, my darling husband had a chest infection and died peacefully on the 1st of October. The care he received was brilliant, at the end I was holding him, the manager was monitoring his pulse and keeping me informed. The after care I have received has amazed me, when my time comes I hope I get the same love, care and attention that my darling husband received at Challoner House. I would like to thank ALL the staff, and a special thanks to the deputy manager who delivered a lovely tribute at my husbands funeral."

Thelma Pcarehome.co.uk rating: 4.42 out of 5

"My aunt was struggling to look after herself at home and since coming to Challoner House we are delighted that her health and well-being is so much improved. She needs a lot of care and the staff are doing a fantastic job and she seems happy and content."

Suzanne Scarehome.co.uk rating: 4.83 out of 5

"Spent many months in and out of hospital, nice to come to a home that feels like home not hospital. Wonderful kind staff, friendly, helpful and residents are treated with respect and dignity. Would highly recommend the home to anyone. It's in a lovely discreet location and very calm and quiet."

S Mcarehome.co.uk rating: 5 out of 5

What happens now?

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