Reviews for Challoner House Care Home

Mother in law has been here for a few years. We feel that it’s a home from home as her room is similar to her old room. We feel very welcome by all the staff at the home when we go. There is an excellent choice of food for her and very happy we chose this home. The home is very clean and the gardens are very well maintained.

What a fantastic care home! I would happily recommended it to anybody. The staff are all fantastic and my mother is more than well looked after. The food is off restaurant quality and there is so much choice. The accommodation is spotless and the equipment is clean. We are sooooo happy that my mother is at Challoner. A great big thank you to all the staff.

My grandmother has been living here for a few years, and I can’t speak highly enough of the staff. The carers truly treat her like family, and the nursing team are always respectful, kind, and available whenever we have a question. Putting her into a home was something we never wanted to do, but this place has proved to be so different from what we imagined. It doesn’t feel like “just another care home” – it feels welcoming, supportive, and full of heart.
The staff also make us feel incredibly welcome whenever we visit. We’re always greeted warmly, often with a cup of tea and cake, and invited to join in with activities. It really feels like a community, not just for my grandmother but for us as well.
This is a wonderful place with truly wonderful staff, and we’re so grateful for the care and kindness they show every day.

Wonderful team. Very caring and very welcoming. Thank you for all that you do.

Excellent home with very caring and conscientious staff
Very friendly and provide visitors with hot drinks and unbelievably excellent cakes

"Mum has now been in Challoner House 4 months and staff have ensured she has settled in well. All staff in whichever role are friendly & caring."

E F
carehome.co.uk rating: 3.92 out of 5

Having viewed a number of nursing homes for my Dad, this is the best. I have found all the staff to be extremely professional and friendly. My Dad has been with Challoner for over 18 months. The care he receives is second to none, couldn’t be more pleased. All the staff do a fantastic job especially during COVID and kept me informed. Keep up the good work. Thank you

This is a lovely home its a home from home . All staff are so welcoming . This really has made putting my relative in a care home and easy process. We can visit when we want . And staff are always pleasant . I really can't fault it and the constant reassurance from staff members and management is out of this world. They really go over and beyond to make sure everyone including the relatives are looked after.
You guys are amazing I can't thank you enough

Highly recommended!!! Fantastic quality of care given! I could not of asked for a better home for my family member! The staff seem generally sincere in the care given. The food on the menu is lovely and so much variety, my family member is a bit fussy so this was fabulous they are also very Accommodating. So overall good clean facilities, caring staff, the equipment all seems clean and is working order, generally caring and always have my grandads best interests first which sadly was not the case in the last home he was in. And the manager Sarah is lovely and very approachable if there is anything that needs bring up.

I visit Challoner House to deliver a seated sports programme. It is the most amazing setting, the staff are top notch and the level of care, and standard living really makes it feel as though you are at home, or in a 5 star hotel. This is where I’d like to go when I need a little more support to live well.

This is not a nursing/care home - this is in fact a HOME. The level of care provided to my family member was above and beyond my expectations! The nurses are extremely knowledgeable in all aspects of different medical conditions. The care staff did in fact CARE! The documentation was outstanding, very detailed. I was able to see exactly what care, activities, food and fluids were actioned for my family member. HR and Management were supportive in each possible way. As a whole it is difficult to be put in a situation where you do have to get extra support for your loved ones, choosing Challoner House was the best and right decision. Seeing regular staff members shows that their staff turn around is low, must be a great place to work as well. Regular home activities which also include family members and relatives is great!

"My mum is well cared for Good communication re my mum's care Activity programme is really good, variety of different activities."

Nicola B
carehome.co.uk rating: 4.09 out of 5

"Mum has been in Challoner for 4yrs 8months. She is well looked after by friendly and efficient staff."

Andrew S
carehome.co.uk rating: 3.92 out of 5

"Mum has settled in very well. The staff are very attentive to her needs and very patient. The food choices are excellent The accommodation is clean and warm. The gardens are pleasant and well maintained. The activities are varied."

S P
carehome.co.uk rating: 5.00 out of 5

"My mother has been treated in such a kind manner and is very happy at Challoner House. I cannot fault the care that she has received and I would recommend Challoner House to anyone."

S S
carehome.co.uk rating: 5.00 out of 5

"I came to Challoner House for a two week stay following a major operation to replace my left knee. My experiance was very good, I felt cared for and most of the staff were empathetic - I appreciate that shortness of staff is an issue, so it is difficult to get an immediate response (at times). I have one suggestionto make - There is no food or hot drink offered between 5.30 pm and 9 am the next day. Sometimes if you ask you can get a drink. But it is an awfully long time, and less articulate patients will not ask!"

S D
carehome.co.uk rating: 4.17 out of 5

"My brother was admitted to Challoner House Care Home after being in a different care home and hospital. The care he received here was amazing. Such a difference from the previous care home. The staff are all amazing and looked after my brother during his last few weeks before his passing. Thank you so much"

C Z
carehome.co.uk rating: 5.00 out of 5