Reviews for Challoner House Care Home

"I find the home very friendly and homely. Staff are kind, always say 'hello' whenever you meet any staff members. I am very pleased with the way they are caring for my father-in-law."

R F
carehome.co.uk rating: 4.17 out of 5

"The home is very homely. The members of staff are all very friendly and all say hello when they see you and have a laugh and a joke with you and Dad which creates a good atmosphere. The girls all wave when they pass Dad's room and speak to him. The nurses are very helpful and answer any questions about Dad. Also, the lads that bring the drinks trolley round are very friendly and helpful."

S F
carehome.co.uk rating: 4.67 out of 5

"I found all staff including doctors, nurses, carers, cleaners, helpers and even the chef very friendly and helpful at all times. I've felt my dad has been in good hands and have never felt worried for his care. Everybody has been loving and thoughtful."

Dave F
carehome.co.uk rating: 4.92 out of 5

"My husband recently spent two weeks in Barchester Challoner House Care Home for end of life care. Although his stay was short I cannot fault the care he received. All the staff were so kind and helpful, nothing was too much trouble, no problem unsolvable. The care and compassion shown to both my husband and myself were first rate and I shall always be grateful to all concerned. I would wholeheartedly recommend Challoner to anyone seeking a safe, kind and caring environment for a loved one."

Sheila P
carehome.co.uk rating: 4.58 out of 5

"Our father suffered a stroke at 66, stopping him to move or communicate. The manager and the team have been so amazing and compassionate. We can't recommend the whole team enough."

C S
carehome.co.uk rating: 5.00 out of 5

"From the first time we viewed Challoner House, we were so impressed with the staff and facilities. Every single member of staff is friendly and helpful and shows such care and compassion. Dad is showed so much love from all of the team. We would highly recommend it to everyone."

Nicola S
carehome.co.uk rating: 5.00 out of 5

"There still seems to be an issue with the quality of food. Mum often says the meat isn't good quality and the food presentation could be improved. I know it must be difficult to cater for 50+ people but perhaps some discussion is needed!"

L P
carehome.co.uk rating: 4.42 out of 5

"Very happy with the care home for my mum. She is very happy and enjoys all the activities/events. She praises all the staff for their friendliness and helpfulness."

Michael R
carehome.co.uk rating: 4.92 out of 5

"Great home. My grandmother is well looked after. She is happy and has improved in health overall in the home."

Maria O
carehome.co.uk rating: 5.00 out of 5

"Beautiful home. Well-managed and excellent staff. Clean and good food."

Jimmy O
carehome.co.uk rating: 5.00 out of 5

"Can honestly say how amazing the staff have been. Polite, friendly and just amazing. Didn't think my mother-in-law would be the nicest person to go in a home but the staff made her feel really welcome."

Lee O
carehome.co.uk rating: 5.00 out of 5

"Lovely home, with excellent staff, it's like a large family house. My grandmother is well looked after and happy. Good food and clean."

Chris O
carehome.co.uk rating: 5.00 out of 5

"Care home - five star hotel. They treat you as one big family. If you have a problem any of the staff always have time to listen and put your mind at ease. Well done management, what a team."

D F
carehome.co.uk rating: 4.75 out of 5

"Mother was found a place at very short notice in July when her former care home closed without adequate warning. She was 102. When she had settled down, she told me that this was the best thing that I had ever done for her, Finally, her age and frailty caught up with her and an ACP (Anticipatory Care Process) was instigated. The senior nurses at the home were excellent talking me through the inevitable and what to expect with their prime concern to keep Mother comfortable. They had a great liaison with her new GP who seemed to be fully aware of everything that was happening. At 3.20 a.m. on a Sunday, a Senior called to say that she had passed away. The ACP had included instructing an undertaker so there was nothing for me to do. Nobody likes to think about End of Life care. I echo Mother's words. Moving her to Challoner was the best thing we could have done for all of us."

A K
carehome.co.uk rating: 4.08 out of 5

"In the few years that Daddy spent at the care home, he became a favourite with some of the carers. He was a bit of a joker in his day and the staff always joined in. All the staff were professional and they took the time to answer queries. Bless you, for your patience and commitment. Thank you."

Julia W
carehome.co.uk rating: 4.58 out of 5

"I have found the home and staff very pleasant. Staff are very helpful to my needs day and night, would be prepared to recommend her to anyone."

M R
carehome.co.uk rating: 4.83 out of 5

"After my brother being in another care home. This home is great, the staff and care home is really caring and friendly."

P B
carehome.co.uk rating: 4.92 out of 5

"Excellent service from booking a place and accepting the patient. Servicing - feeding - attending to her needs. Allowing visiting. Basically faultless. Management listened and understood needs."

Stan H
carehome.co.uk rating: 5.00 out of 5

"Mum has only been at the home for 9-days, and she has had the best attention and care. She is settling in and getting to know the lovely staff."

Lesley F
carehome.co.uk rating: 5 out of 5

"My husband was transferred to Challoner House from Winchester Hospital in January 2022. He had bladder cancer and needed end of life care. He was only here for one week before he died, but the excellent care he received and the kind caring manner of all the staff here have made the world of difference. Just knowing he passed away in such a nice peaceful place, surrounded by caring people has made an awful situation much more bearable to come to terms with. Both myself and his family can't thank everyone enough for the care he received and also for the kindness shown towards us."

Christine C
carehome.co.uk rating: 4.58 out of 5

"Thank you for looking after my mother when she was in your care. Your staff are very caring, and I'm very pleased I chose Challoner House for her care. Thank you again."

A B
carehome.co.uk rating: 4.75 out of 5

"Very happy here. Staff always on hand if needed cannot praise them enough."

W F
carehome.co.uk rating: 4.92 out of 5

"The care home is very nice and welcoming. The staff is very friendly and approachable. All the staff is very nice to the residents and my father-in-law likes them all. The facilities and gardens are very nice and the care home organises nice activities and outings."

Rona F
carehome.co.uk rating: 4.25 out of 5

"It was a very sad day when my husband and I decided he could no longer live at home. We could not wish for a better home from home. The staff go out of their way to please - both resident and relative. Although I miss my husband desperately it is a great comfort to know he is so well cared for."

Diane C
carehome.co.uk rating: 4.82 out of 5

"My parents have been residents at Challoner House for five months. The care they have received has been excellent. The nursing staff and carers are true professionals; they have met my parents needs head-on. My father suffered a stroke and has dementia; he has been given excellent care with all personal needs and treated with respect. My mother has cancer, all her needs have been met with care and humour. The staff have lept their morale up during this difficult Covid time. I have visited when allowed and have been reassured of all the Covid measures in place to keep my parents safe. The staff have been very supportive during what has been a stressful time for all of us. I cannot recommend Challoner House enough - first class. Thank you."

Jan T
carehome.co.uk rating: 5 out of 5

"A short while ago my sister was brought here both legs heavily bandaged leaking water and some blood. Very painful arthritis in her arms. Now she is bandage free in both legs and her legs are 100% better. I would say a magic wand was waved but I know it is due to the care and time spent with her that achieved her situation now. Many thanks to all the staff from her very grateful sister."

M T
carehome.co.uk rating: 5 out of 5

"Although the resident has dementia she is very clear that she wants to stay here and enjoys the food. I am so glad to see how content she is despite her confusion."

Joy B
carehome.co.uk rating: 4.91 out of 5

"Under very difficult circumstances, Challoner has dealt with the covid situation very well. The staff have remained cheerful and caring. My only complaint is weak communication as to the situation of another company taking over payment, and my mother has not been reimbursed."

J D
carehome.co.uk rating: 4.08 out of 5

"The staff appear to be very friendly and helpful. keeping you informed and caring for my Dad's needs 24/7. Keep up the good work and care. Thank you."

Christopher T
carehome.co.uk rating: 4.17 out of 5

"The home has looked after my father for nearly 2 years. All of the staff are friendly and the care is excellent. There is always a good range of activities for the residents which are tailored well to their needs. The nursing care is first class and the nurses knowledgeable and caring. My father has always been happy at Challoner. The administration has always been efficient and accurate, with any issues quickly sorted. Dad has always been listened to and any suggestions acted upon and sorted. He feels safe and looked after which is important for him and the family."

Gavin N
carehome.co.uk rating: 5 out of 5

"Challoner House is a comfortable, attractive home with lovely gardens. According to my relative, food is a bit hit and miss. The nursing and care team do an excellent job, especially during these trying times. The manager keeps families fully informed of what is happening in the home. Overall a good home."

Chris K
carehome.co.uk rating: 3.42 out of 5

"The past year has been so challenging for everyone, particularly the staff at Barchester Challoner House Care Home. My family and I are so grateful for the care, help, information sharing and organisation that has gone on. Mum is safe and well and I feel very confident she is getting the best of care. Thank you."

Sue H
carehome.co.uk rating: 5 out of 5

"She has been very well looked after. Missed her family due to restricted visits because of Covid."

E H
carehome.co.uk rating: 5 out of 5

"Welcoming and helpful."

J D
carehome.co.uk rating: 4.08 out of 5

"Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home Covid-19-free. We are very grateful."

Nicola B
carehome.co.uk rating: 4.17 out of 5

"My friend has settled in so well and is content and happy. I understand she is socialising with other residents and staff. She really doesn't remember me, but as long as she is happy and content this gives me no cause for concern. She did remember me as a friend she sat next to me at church in due course."

Joy B
carehome.co.uk rating: 5 out of 5

"I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here."

Margaret S
carehome.co.uk rating: 5 out of 5

"Very caring staff giving mum the best care."

S H
carehome.co.uk rating: 4 out of 5

"Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period."

Abigail J
carehome.co.uk rating: 5 out of 5

"My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have."

V L
carehome.co.uk rating: 4.67 out of 5

"My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone."

E R
carehome.co.uk rating: 4.92 out of 5

"The staff and the place we first visited made us know that when Nan comes to the care home she would be treated the way we wanted and I would like to thank the management from the bottom of my heart. Thank you."

Heidi J
carehome.co.uk rating: 4.92 out of 5

"When it became clear Mum wasn't looking after herself, I spoke to Challoner on the Tuesday and when I rang on the Thursday in rather a panic, they were able to accommodate her the next day. My experience of all the people who worked at Challoner was always very good. They treated Mum with care, kindness and patience which made a potentially worrying time much easier for us to cope with."

Sally B
carehome.co.uk rating: 4.25 out of 5

"With eyesight virtually down to zero, hardness of hearing and very reduced mobility, my friend's life was almost shut down. With strong Christian faith, she just wanted to go to be with the Lord. After fracturing her femur she spent a month in hospital and then she moved into Challoner House. Her comments have been 'I didn't know I could do that' (in the dining room for lunch), 'I think I would like to stay here', 'the staff are so kind and patient with these old ladies' (she is only 92!), 'I am going to all the activities I can'. Stimulation has given her a new lease of life!"

J B
carehome.co.uk rating: 5 out of 5

"My friend is with you at the moment and I have noticed in only one week with you there is a vast improvement."

M S
carehome.co.uk rating: 5 out of 5

"I have really enjoyed my stay here. The staff go beyond the call of duty. Nothing is too much trouble. The only negative comment I do have is there could be more handrails in the bathroom."

M H
carehome.co.uk rating: 4.82 out of 5

"Helped my Nan settle in very well. Cannot fault the care she has been given and the encouragement she has been given."

G H
carehome.co.uk rating: 4.58 out of 5

"Caring, friendly and very attentive. My room is very comfortable. The food is very good. All my needs are met. I enjoy having my hair done every week and my nails. I also enjoy the daily activities and interacting with the other residents."

B S
carehome.co.uk rating: 4.5 out of 5

"My Dad has really enjoyed his short stay here. He has been made to feel very welcome as I have. The staff are amazing. Nothing is too much trouble. Very kind and caring. The only negative point would be not enough grab rails in the bathroom."

Marion M
carehome.co.uk rating: 5 out of 5

"No matter what the weather outside, it always feels warm and sunny in Challoner House. The dedicated staff are so welcoming, friendly and caring. They frequently go beyond the course of duty. Challoner House is a beautiful home in well-maintained grounds. There are plenty of activities and the staff help the residents to share in a good time, whatever the ability of the residents. My mother would love to have stayed in her home but thinks that Challoner House is the next best thing. She is well looked after and enjoys her meals. There are a varied menu and a good choice."

E R
carehome.co.uk rating: 4.73 out of 5

"Quite happy."

J N
carehome.co.uk rating: 3.33 out of 5

"Challoner House is a beautiful care home. Lovely staff, meals are good and varied. Activities are mornings and afternoons and enjoyable. Mother in Law well looked after. I would like to stay here myself and I am only 63! Lovely well kept grounds. Staff always have a smile and time to talk."

A S
carehome.co.uk rating: 4.17 out of 5

"Challoner House is a very caring home and my mother is well looked after by all the lovely staff. Meals are good and the activities are varied and happen morning and afternoon."

S S
carehome.co.uk rating: 4.17 out of 5

"Good care with daily washing and dressing. Staff always pleasant and helpful. A doctor is always called if mum not well and needs extra examination. Food seems better with more variety and healthy options."

S S
carehome.co.uk rating: 3.92 out of 5

"Staff, always pleasant and helpful. Good care with washing and dressing generally. Lovely cup of tea and cake. Food seems to be getting better with more variety and healthy options. The patient does not need nursing care but when there is anything wrong, a doctor is called promptly."

A S
carehome.co.uk rating: 4 out of 5

"Since my mother-in-law came for respite 2 weeks ago, we have noticed a great improvement in her. She is really happy and loves the place and staff. She looks better and says she feels well. The home appears to be really well managed and is spotlessly clean. When we visit all the staff are very friendly. We are hoping mum can stay here."

Jan F
carehome.co.uk rating: 5 out of 5

"Coffee and cakes were always available on arrival as a visitor and were much appreciated. The staff were always friendly and helpful. We moved Dad on the 9th August 2019 mainly because mum was being discharged from the hospital and they wanted to be together. The cost of Challoner House was not possible. Although the nursing home is very good we felt that they could manage to live in a care/residential house which saved them 50% of the cost at Challoner. Our aim is for mum and dad to return home soon and live out their remaining years with care at their home they have shared for 53 years."

Ray P
carehome.co.uk rating: 4.75 out of 5

"We are very happy with the care and facilities in this home and the activities which we sometimes join in with are well organised and well supported."

I H
carehome.co.uk rating: 4 out of 5

"Mum has been in Challoner House 3 and a half years. Her health has improved and she seems happy and content. She has also made friends with several residents and joins in most of the activities."

Susan L
carehome.co.uk rating: 4.42 out of 5

"Very pleasant atmosphere with excellent facilities and set in well looked after gardens. Top quality nursing care, and very attentive carers. Very busy activities programme with multiple activities each day. All staff are very friendly. Highly recommended."

Andy W
carehome.co.uk rating: 4.75 out of 5

"Whilst I have only one week's experience I have found everything satisfactory so far. Staff are very pleasant and helpful. My relative is settling well."

Phyllis L
carehome.co.uk rating: 4.58 out of 5

"Challoner House is one of the nicest care homes that we have ever seen, having a lovely setting and generally pleasing environment. All nursing staff, care staff and volunteers were very kind, professional and efficient. Cleanliness and food were outstanding. Residents were treated with great respect and understanding of individual needs."

A A
carehome.co.uk rating: 4.25 out of 5

"The care at Challoner House was very good. My father was well cared for, the staff are very friendly and attentive. He enjoyed the food and mixing with the other residents and was encouraged to join in the activities."

Lesley H
carehome.co.uk rating: 3.92 out of 5

"First class service. Very kind and caring."

Patricia N
carehome.co.uk rating: 5 out of 5

"The garden and facilities are lovely and the staff friendly and very kind, but I have been very disappointed with some aspects of management, particularly on the nursing side and in respect of lost items. No inventory is taken nor any note made of items that have disappeared. It is often difficult to get things done - for example, it has taken weeks for my mother to have ear drops administered."

Jenny S
carehome.co.uk rating: 3.33 out of 5

"My review is based on the care and support my family have had over the past three weeks whilst our mother has been in respite care. During this time the family have had to deal with many emotions in trying to get "our mum" to accept she is no longer safe to return home even with a care package in place. Throughout, mum has had first-class care and support as have we, her family. We know mum will be well looked after and safe in Barchester Challoner House Care Home. Thank you all."

Julie Y
carehome.co.uk rating: 5 out of 5

"Grandma is happy living here, she is well looked after here. She enjoys the food and the staff are lovely."

Vicky D
carehome.co.uk rating: 3.33 out of 5

"The care my mother received in the short time she was there was absolutely outstanding."

J S
carehome.co.uk rating: 5 out of 5

"The care received was fantastic and can't be faulted. The team were extremely supportive throughout and informed us quickly and efficiently if any changes were seen. Fabulous care provided! Thank you so much."

Lauren C
carehome.co.uk rating: 5 out of 5

"The care given to my sister by all of the Challoner staff was second to none. They cared for her with dignity and skill, thoughtfulness and compassion. Always respectful, they also supported us as a family. We were reassured that my sister was in safe and caring hands."

D T
carehome.co.uk rating: 5 out of 5

"Father has enjoyed his stay at Barchester Challoner House Care Home again. The staff are very friendly and make a fuss of him. Since the redecoration, the public rooms have a much lighter look and feel. Very nice."

Anthony L
carehome.co.uk rating: 4.25 out of 5

"I found everything very satisfactory. Staff are very welcoming and helpful, friendly and positive. We would certainly go back there again."

J K
carehome.co.uk rating: 4.92 out of 5

"Pleasant, clean facility with very helpful and attentive staff. The menu could be more exciting."

P D
carehome.co.uk rating: 3.83 out of 5

"Most of the time things run well, but recently they seem to have been short staffed - and that has meant a lower standard of service. In recent months I have raised concerns about the standard of care my mother has been receiving, but no response has been forthcoming. I'm hopeful that recent changes will lead to an improvement in the service."

B S
carehome.co.uk rating: 3.25 out of 5

"Lovely surroundings and nursing staff. Felt a little more communication from management once mum was admitted would have been helpful in order to smooth the settling in process. Food and housekeeping excellent and safe, warm and comfortable environment."

L F
carehome.co.uk rating: 4.42 out of 5

"I think Challoner House is a good car home with plenty of entertainment. The only criticism I have is that my friend has been left with food uneaten as she cannot do it herself. Cold cups of tea etc."

E S
carehome.co.uk rating: 3.58 out of 5

"My PAT dog, Honey and I visit weekly. I am impressed by the warm welcome we receive from the staff and residents. Staff are always on hand if any questions need to be asked, I find them very helpful. The home is very neat and tidy and the daily programme board shows interesting activities."

Mary M
carehome.co.uk rating: 4.3 out of 5

"My friend has been a resident for about three weeks and I have visited on four occasions so far. I have been impressed by the friendliness of all the staff and by the caring way that they are looking after my friend who needs a lot of care."

Christopher B
carehome.co.uk rating: 5 out of 5

"My mother always speaks highly of the staff, but I have found communication difficult - finding out my mother's weight or blood sugar levels for example."

L M
carehome.co.uk rating: 3.83 out of 5

"My father was admitted to Challoner in a very poor state, having suffered a fractured pelvis which left him unable to cope at home suffering a series of falls. Due to the excellent care from all the staff, he has made a remarkable recovery. All his sores have disappeared (due to his hospital stay), he is eating well and he has put on 10lbs in weight. I would highly recommend the home as there are plenty of staff who are very friendly and helpful. The quality and quantity of food is excellent and the activities and facilities are very good. More importantly, my father is happy there."

Bernice A
carehome.co.uk rating: 4.92 out of 5

"I go in as a volunteer most weeks. I spend time with the resident, painting nails when they have had their hair done by the hairdresser. Staff are always welcoming to me - even though it's only once a week. Always a pleasant atmosphere."

Katherine E
carehome.co.uk rating: 4 out of 5

"There is a calm and friendly atmosphere. Carers are kind and helpful. It is easy to relax."

Marjorie D
carehome.co.uk rating: 4.75 out of 5

"I have only had a two week respite stay but have been made very welcome and looked after well. Everyone is very friendly."

J P
carehome.co.uk rating: 4.25 out of 5

"Since I have been here, I have found staff very helpful and caring and very patient, even when extremely busy and short staffed, but it does vary with different members of staff. Basically, I think they all work extremely hard and have been very caring when anyone becomes emotional."

Ethel S
carehome.co.uk rating: 4.17 out of 5

"Very pleasing. Good quality care from all staff. Very clean, comfortable and excellent food, nicely served. My mother is very happy here."

Roger P
carehome.co.uk rating: 4.42 out of 5

"Great attention is paid to me every need both mental and physical. Regular opportunities occur for residents to discuss with staff any complaints of any kind with regard to care, food or any difficulty."

P E
carehome.co.uk rating: 5 out of 5

"My mother has been here for a year now and I have been very pleased that I chose this place. The staff are very friendly and kind and approachable. The food is good and the catering staff obliging. The building is clean and pleasant and the gardens are lovely. As in any institution, communication can be a problem but the staff have provided me with a notebook so that information, observations, requests or questions can be logged and not lost. Similarly, it would be nice if residents have a "named carer" who would pay particular attention to them and their situation."

Jenny S
carehome.co.uk rating: 4.2 out of 5

"I am well looked after."

Eileen W
carehome.co.uk rating: 4.5 out of 5

"My experience is that the home is very well run. The staff are looking after my mother very well. Some days my mother finds that food could be improved, she seems to have too much fish which she does not eat."

A W
carehome.co.uk rating: 4.58 out of 5

"The activities coordinator is always happy and enthusiastic about her job. She really cares for the residents and likes to make sure they join in. She is always organising events to fund the residents having various activities eg. visiting entertainers, petting zoo etc."

B D
carehome.co.uk rating: 4.25 out of 5

"Mum seems happy whenever we visit."

Brian W
carehome.co.uk rating: 4.44 out of 5

"Amazingly kind staff. Grandma is happy and staff have a good rapport with residents and visitors. Very approachable staff, always around and prepared. Activities are good and consistent."

Patrick H
carehome.co.uk rating: 4.75 out of 5

"From the first time I visited Challoner House to visit a resident (now deceased), I have found the home to be a very good unit compared to hospital units! I visited as Chaplain. The care is up with some of the best, and better than many. I have found the staff helpful and supportive of my ministry, and very caring towards residents. I frequently recommend Challoner House to people who are looking for residential care for relatives."

Paul A
carehome.co.uk rating: 4.42 out of 5

"I appreciate the care provided. I appreciate the friendliness and helpfulness of staff for visitors. I appreciate the facilities for residents eg activities."

Rosemary E M
carehome.co.uk rating: 4 out of 5

"Lovely to see my mum content and comfortable. Always a pleasure visiting. Staff are always pleased and hardworking."

Helen H
carehome.co.uk rating: 4.42 out of 5

"Very clean and friendly. Welcoming atmosphere. Our friend is well cared for and comfortable. Food choice is good."

L L
carehome.co.uk rating: 4.44 out of 5

"Mum has been in the nursing home for just over 7 years. We are very pleased with the care Mum receives. They keep us updated on the health and care Mum receives."

N D
carehome.co.uk rating: 5 out of 5

"A very caring environment for my aunt. Lovely staff, a very clean, pleasant room and pretty gardens to look out on. I feel my aunt is being given very good care and her dignity is well maintained in her twilight years."

J D
carehome.co.uk rating: 4.36 out of 5

"As a team, they are all very caring. My Uncle was very happy there."

J T
carehome.co.uk rating: 4.33 out of 5

"We have been very impressed with Challoner House. The staff are very friendly and seem genuinely concerned for the residents' welfare. Meals are good and I would recommend the home (as I have already done so!)."

Elizabeth R
carehome.co.uk rating: 4.45 out of 5

"My mother has lived at Challoner House for a little over two years. The care that she receives is of a high standard. She is treated with respect, affection and admiration due to her great age of 101. My mother is a very private and independent lady which is respected by staff. Recently my mother-in-law also stayed at Challoner House for end of life care. My husband felt that he was well cared for as well as his mother. In the end, he felt that he was enveloped in a huge hug by management and staff."

C M
carehome.co.uk rating: 4.5 out of 5

"From when I first came to the home I have found all the staff have taken the time to bother about all needs no matter what and have gone our of their way no matter day or night. I personally have found everyone has understood when I have needed someone to talk to, all in all everything about this care home is ideal."

Ethel S
carehome.co.uk rating: 4.5 out of 5

"Very nice - all the staff are nice."

Nellie
carehome.co.uk rating: 3.92 out of 5

"I went into Challoner House after my husband's death, feeling very frail and unable to walk without help. I felt sick at the mention of food and had lost over a stone in a couple of weeks. I found the staff most sympathetic and helpful, day and night, so that after five weeks more or less I felt able to come to this place (extra care scheme), which is for people with some kind of disability, but basically able to look after themselves. However, if my condition (or either when my condition) deteriorates, I have asked my children to take me back to Challoner House."

Carmen M
carehome.co.uk rating: 4 out of 5

"Very Good"

Michael S
carehome.co.uk rating: 3.92 out of 5

"We knew Challoner House was the right nursing home for dad straight away after visiting. Dad has complex needs and Challoner House have done their upmost to care and look after him. All aspects of his care are excellent. Staff at Challoner House love their jobs and this shows through the excellent service. My dad would be the first to complain about anything if it wasn't right and I haven't heard a thing."

Debbie H
carehome.co.uk rating: 4.92 out of 5

"I have spent periods of respite at Challoner House and have enjoyed these times. I found the staff very willing and keen to help. I look forward to the activities and enjoyed the team work from all of the departments of Challoner House."

June B
carehome.co.uk rating: 4.92 out of 5

"Shortly after my review in September, my darling husband had a chest infection and died peacefully on the 1st of October. The care he received was brilliant, at the end I was holding him, the manager was monitoring his pulse and keeping me informed. The after care I have received has amazed me, when my time comes I hope I get the same love, care and attention that my darling husband received at Challoner House. I would like to thank ALL the staff, and a special thanks to the deputy manager who delivered a lovely tribute at my husbands funeral."

Thelma P
carehome.co.uk rating: 4.42 out of 5

"The staff made my mum's last days comfortable. She was looked after with care and dignity, which is all one could wish for. A real home from home. Relatives were treated well and informed of care every step of the way."

Elizabeth P
carehome.co.uk rating: 4.92 out of 5

"I had to find respite facility for my 92 year old mother for 12 months as the apartment she has just purchased wasn't ready. I have to confess I'd heard mixed reviews, however I kept an open mind as I knew there was a new manager on board. The care and consideration given to mum exceeded my expectations. We had an extremely warm welcome and because we were not sure how long mum would have to stay it was made clear from the outset that she was welcome to stay as long as she liked or was necessary. Thank you to all the staff you go that extra mile. Well done."

A J
carehome.co.uk rating: 5 out of 5

"Excellent all the way through. Well done Challoner."

R C
carehome.co.uk rating: 5 out of 5

"My mother was diagnosed as terminal with a brain tumour but was not 'ill' enough to go to the local hospice. She required 24 hour personal care however, which I was not able to do on my own so I chose Challoner House, as it had all the personal and nursing care that would be needed as she deteriorated as well as a lively and cheerful atmosphere. From first to last (approx 10 weeks) every member of staff was fantastic. Mum was always comfortable, clean and entertained and I was also looked after on my mostly daily visits. When mum was still 'with it' she always said how lovely everyone was. What I was most grateful for was that I was called at night when her condition changed for the worse so I was able to be with her for her last few hours. I was treated with such respect and compassion. I can't thank all at Challoner House enough!"

B M
carehome.co.uk rating: 5 out of 5

"I am very happy with the care my mother is receiving. She always looks clean and well cared for. There is plenty of things for residents to do to keep their minds and bodies active."

Kathleen W
carehome.co.uk rating: 5 out of 5

"I am very happy here, everyone is so kind and helpful. Plenty of things to do and all needs are catered for."

Kathleen O
carehome.co.uk rating: 5 out of 5

"My mother is happy, safe and well cared for. She is encouraged to take part in activities and to walk in the beautiful gardens, which she does despite being 100+. I feel very lucky to have found Challoner house a year ago, also very grateful to all the staff."

Christine
carehome.co.uk rating: 4.75 out of 5

"Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in."

P P
carehome.co.uk rating: 5 out of 5

"My mother has been a resident for only six weeks. Every time my brother and myself visit we always receive an extremely warm welcome from all of the staff no matter what designation, from carers to managers. We are always offered tea and cake (their speciality!) nothing is too much trouble for the staff. My mothers care is incredible every little thing is attended to especially by carers and night carer a particular favourite with my mother who always bring her a cup of tea in the early hours before she even asks for it!! The only minor detail is that breakfast is sometimes quite a late, but my mother does get up early, staff already think about that in providing a "goody box" for her to have with her early cup of tea. Beautiful new refurb like a five star hotel."

Anne A
carehome.co.uk rating: 5 out of 5

"Very good home, the staff are friendly and helpful. Feels like the closest thing to home."

Sheila H
carehome.co.uk rating: 4.92 out of 5

"Very comfortable here at Challoner, I am well looked after and cared for by the whole team."

Ken G
carehome.co.uk rating: 5 out of 5

"Brilliant care from all at the home. We were astonished by the level of care and time provided. Great care was taken to treat dad well and with respect. Also, we as his family were cared for too. We were always kept in the picture regarding dad's situation. Can't praise Challoner House enough."

Malcolm G
carehome.co.uk rating: 5 out of 5

"My aunt was struggling to look after herself at home and since coming to Challoner House we are delighted that her health and well-being is so much improved. She needs a lot of care and the staff are doing a fantastic job and she seems happy and content."

Suzanne S
carehome.co.uk rating: 4.83 out of 5

"My two weeks spent at Barchester Challoner House Care Home were lovely. The staff were most attentive to my special menu requirements (I am an insulin type 1 diabetic) It was a good holiday! Just what I needed after a month in the hospital."

Deirdre T
carehome.co.uk rating: 4.75 out of 5

"Spent many months in and out of hospital, nice to come to a home that feels like home not hospital. Wonderful kind staff, friendly, helpful and residents are treated with respect and dignity. Would highly recommend the home to anyone. It's in a lovely discreet location and very calm and quiet."

S M
carehome.co.uk rating: 5 out of 5