Reviews for Challoner House Care Home

I visit Challoner House to deliver a seated sports programme. It is the most amazing setting, the staff are top notch and the level of care, and standard living really makes it feel as though you are at home, or in a 5 star hotel. This is where I’d like to go when I need a little more support to live well.

This is not a nursing/care home - this is in fact a HOME. The level of care provided to my family member was above and beyond my expectations! The nurses are extremely knowledgeable in all aspects of different medical conditions. The care staff did in fact CARE! The documentation was outstanding, very detailed. I was able to see exactly what care, activities, food and fluids were actioned for my family member. HR and Management were supportive in each possible way. As a whole it is difficult to be put in a situation where you do have to get extra support for your loved ones, choosing Challoner House was the best and right decision. Seeing regular staff members shows that their staff turn around is low, must be a great place to work as well. Regular home activities which also include family members and relatives is great!

"My mum is well cared for Good communication re my mum's care Activity programme is really good, variety of different activities."

Nicola B
carehome.co.uk rating: 4.09 out of 5

"Mum has been in Challoner for 4yrs 8months. She is well looked after by friendly and efficient staff."

Andrew S
carehome.co.uk rating: 3.92 out of 5

"Mum has settled in very well. The staff are very attentive to her needs and very patient. The food choices are excellent The accommodation is clean and warm. The gardens are pleasant and well maintained. The activities are varied."

S P
carehome.co.uk rating: 5.00 out of 5

"My mother has been treated in such a kind manner and is very happy at Challoner House. I cannot fault the care that she has received and I would recommend Challoner House to anyone."

S S
carehome.co.uk rating: 5.00 out of 5

"I came to Challoner House for a two week stay following a major operation to replace my left knee. My experiance was very good, I felt cared for and most of the staff were empathetic - I appreciate that shortness of staff is an issue, so it is difficult to get an immediate response (at times). I have one suggestionto make - There is no food or hot drink offered between 5.30 pm and 9 am the next day. Sometimes if you ask you can get a drink. But it is an awfully long time, and less articulate patients will not ask!"

S D
carehome.co.uk rating: 4.17 out of 5

"My brother was admitted to Challoner House Care Home after being in a different care home and hospital. The care he received here was amazing. Such a difference from the previous care home. The staff are all amazing and looked after my brother during his last few weeks before his passing. Thank you so much"

C Z
carehome.co.uk rating: 5.00 out of 5

"In one word , my experience of the whole care package is "exemplary". Having been a carer of my wife for over 20 years, I am well aware of the tasks facing a carer. Challoner House carehome fully met the requirements I expected. All the staff, from the cleaners to the managers were polite, cheerful and mostly accessible. The food was excellent!"

D H
carehome.co.uk rating: 4.83 out of 5

"I felt safe and secure at a stressful time in my life"

Mike C
carehome.co.uk rating: 4.67 out of 5

"The care that my Mum has received over the last year has been exemplary. Without exception, each of the carers and nurses that have looked after my Mum have treated her with dignity, kindness and compassion. I know it is in the job title, but it is obvious that they really do CARE about everything that they do for her. Mum has also been given the opportunity for social interaction at the huge variety of activities that are put on for the residents and this has been a great benefit to her. My Mum's and my family's experience at Challoner House Care Home has been excellent. We have been made to feel welcome and at home at Challoner and I have no hesitation in recommending it."

C B
carehome.co.uk rating: 4.67 out of 5

"My Dad has really enjoyed his short stay here. He has been made to feel very welcome as I have. The staff are amazing. Nothing is too much trouble. Very kind and caring. The only negative point would be not enough grab rails in the bathroom."

Marion M
carehome.co.uk rating: 5.00 out of 5

"Caring, friendly and very attentive. My room is very comfortable. The food is very good. All my needs are met. I enjoy having my hair done every week and my nails. I also enjoy the daily activities and interacting with the other residents."

B S
carehome.co.uk rating: 4.50 out of 5

"I have really enjoyed my stay here. The staff go beyond the call of duty. Nothing is too much trouble. The only negative comment I do have is there could be more handrails in the bathroom."

M H
carehome.co.uk rating: 4.82 out of 5

"When it became clear Mum wasn't looking after herself, I spoke to Challoner on the Tuesday and when I rang on the Thursday in rather a panic, they were able to accommodate her the next day. My experience of all the people who worked at Challoner was always very good. They treated Mum with care, kindness and patience which made a potentially worrying time much easier for us to cope with."

Sally B
carehome.co.uk rating: 4.25 out of 5

"The staff and the place we first visited made us know that when Nan comes to the care home she would be treated the way we wanted and I would like to thank the management from the bottom of my heart. Thank you."

Heidi J
carehome.co.uk rating: 4.92 out of 5

"My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone."

E R
carehome.co.uk rating: 4.92 out of 5

"My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have."

V L
carehome.co.uk rating: 4.67 out of 5

"Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period."

Abigail J
carehome.co.uk rating: 5.00 out of 5

"I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here."

Margaret S
carehome.co.uk rating: 5.00 out of 5

"Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home COVID-19-free. We are very grateful."

Nicola B
carehome.co.uk rating: 4.17 out of 5

"She has been very well looked after. Missed her family due to restricted visits because of Covid."

E H
carehome.co.uk rating: 5.00 out of 5

"The past year has been so challenging for everyone, particularly the staff at Barchester Challoner House Care Home. My family and I are so grateful for the care, help, information sharing and organisation that has gone on. Mum is safe and well and I feel very confident she is getting the best of care. Thank you."

Sue H
carehome.co.uk rating: 5.00 out of 5

"Challoner House is a comfortable, attractive home with lovely gardens. According to my relative, food is a bit hit and miss. The nursing and care team do an excellent job, especially during these trying times. The manager keeps families fully informed of what is happening in the home. Overall a good home."

Chris K
carehome.co.uk rating: 3.42 out of 5

"The staff appear to be very friendly and helpful. keeping you informed and caring for my Dad's needs 24/7. Keep up the good work and care. Thank you."

Christopher T
carehome.co.uk rating: 4.17 out of 5

"The home has looked after my father for nearly 2 years. All of the staff are friendly and the care is excellent. There is always a good range of activities for the residents which are tailored well to their needs. The nursing care is first class and the nurses knowledgeable and caring. My father has always been happy at Challoner. The administration has always been efficient and accurate, with any issues quickly sorted. Dad has always been listened to and any suggestions acted upon and sorted. He feels safe and looked after which is important for him and the family."

Gavin N
carehome.co.uk rating: 5.00 out of 5

"Although the resident has dementia she is very clear that she wants to stay here and enjoys the food. I am so glad to see how content she is despite her confusion."

Joy B
carehome.co.uk rating: 4.92 out of 5

"Under very difficult circumstances, Challoner has dealt with the covid situation very well. The staff have remained cheerful and caring. My only complaint is weak communication as to the situation of another company taking over payment, and my mother has not been reimbursed."

J D
carehome.co.uk rating: 4.08 out of 5

"A short while ago my sister was brought here both legs heavily bandaged leaking water and some blood. Very painful arthritis in her arms. Now she is bandage free in both legs and her legs are 100% better. I would say a magic wand was waved but I know it is due to the care and time spent with her that achieved her situation now. Many thanks to all the staff from her very grateful sister."

M T
carehome.co.uk rating: 5.00 out of 5

"My parents have been residents at Challoner House for five months. The care they have received has been excellent. The nursing staff and carers are true professionals; they have met my parents needs head-on. My father suffered a stroke and has dementia; he has been given excellent care with all personal needs and treated with respect. My mother has cancer, all her needs have been met with care and humour. The staff have lept their morale up during this difficult Covid time. I have visited when allowed and have been reassured of all the Covid measures in place to keep my parents safe. The staff have been very supportive during what has been a stressful time for all of us. I cannot recommend Challoner House enough - first class. Thank you."

Jan T
carehome.co.uk rating: 5.00 out of 5

"The care home is very nice and welcoming. The staff is very friendly and approachable. All the staff is very nice to the residents and my father-in-law likes them all. The facilities and gardens are very nice and the care home organises nice activities and outings."

Rona F
carehome.co.uk rating: 4.25 out of 5

"It was a very sad day when my husband and I decided he could no longer live at home. We could not wish for a better home from home. The staff go out of their way to please - both resident and relative. Although I miss my husband desperately it is a great comfort to know he is so well cared for."

Diane C
carehome.co.uk rating: 4.82 out of 5

"My mum recently stayed at Challoner House for a 2-week respite stay. All the staff we met were really kind and friendly and went the extra mile to reassure mum and help her settle in. She really enjoyed the activities, food and lovely garden. Mum often told me how kind and patient the staff were."

Sarah B
carehome.co.uk rating: 4.33 out of 5

"Very happy here. Staff always on hand if needed cannot praise them enough."

W F
carehome.co.uk rating: 4.92 out of 5

"Thank you for looking after my mother when she was in your care. Your staff are very caring, and I'm very pleased I chose Challoner House for her care. Thank you again."

A B
carehome.co.uk rating: 4.75 out of 5

"My husband was transferred to Challoner House from Winchester Hospital in January 2022. He had bladder cancer and needed end of life care. He was only here for one week before he died, but the excellent care he received and the kind caring manner of all the staff here have made the world of difference. Just knowing he passed away in such a nice peaceful place, surrounded by caring people has made an awful situation much more bearable to come to terms with. Both myself and his family can't thank everyone enough for the care he received and also for the kindness shown towards us."

Christine C
carehome.co.uk rating: 4.58 out of 5

"Mum has only been at the home for 9-days, and she has had the best attention and care. She is settling in and getting to know the lovely staff."

Lesley F
carehome.co.uk rating: 5.00 out of 5

"Excellent service from booking a place and accepting the patient. Servicing - feeding - attending to her needs. Allowing visiting. Basically faultless. Management listened and understood needs."

Stan H
carehome.co.uk rating: 5.00 out of 5

"After my brother being in another care home. This home is great, the staff and care home is really caring and friendly."

P B
carehome.co.uk rating: 4.92 out of 5

"My mum spent fourteen months at Barchester Challoner House Care Home between August 2023 and October 2024. Unfortunately, she was 90% paralysed after two strokes and needed a high level of nursing care. All of the staff were fabulous throughout, caring and attentive. When she was well enough, they got her up into a wheelchair so she could join the other residents for activities and meals. They even managed to get her out on their bus for trips, including to the New Forest for ice cream on one occasion and on another stopping in a pub garden for a half of bitter. She particularly enjoyed the visits from entertainers and the singalongs. The home kept us informed of her medical situation and were absolutely marvellous with her when it was time to go which she eventually did peacefully in her sleep. We couldn't have asked for more."

Phil C
carehome.co.uk rating: 4.83 out of 5

"The home is very homely. The members of staff are all very friendly and all say hello when they see you and have a laugh and a joke with you and Dad which creates a good atmosphere. The girls all wave when they pass Dad's room and speak to him. The nurses are very helpful and answer any questions about Dad. Also, the lads that bring the drinks trolley round are very friendly and helpful."

S F
carehome.co.uk rating: 4.67 out of 5

"I find the home very friendly and homely. Staff are kind, always say 'hello' whenever you meet any staff members. I am very pleased with the way they are caring for my father-in-law."

R F
carehome.co.uk rating: 4.17 out of 5

"The whole staff go beyond their duties which played out for all to see when the resident recently had her 100th birthday event. It really was superb everyone involved just could not do more not only for this event. Everyone is so friendly, like a family which means so much to those who have no family."

Lyn R
carehome.co.uk rating: 5.00 out of 5

"A good home, well-run, the staff are kind, caring and efficient. There are no nasty smells, it's clean and food is healthy and traditional. There are regular activities so residents don't get bored. As a registered nurse, I was fussy where my husband went, nowhere is perfect. But Barchester Challoner House Care Home is about as good as it gets."

S M
carehome.co.uk rating: 4.75 out of 5

"My father was admitted to Challoner House in July 223. He was very poorly and not expected to live for long. However, he improved and received care at Challoner until he passed away peacefully there in May 24. The staff have been so kind, caring and supportive throughout this difficult time."

J G
carehome.co.uk rating: 4.42 out of 5

"Dad came into Barchester Challoner House Care Home as respite following his primary carer having to go to hospital. He was made very welcome and all staff have made him welcome. All staff have been happy, cheerful and respectful. Thank you."

Helen S
carehome.co.uk rating: 4.42 out of 5

"This very attractive care home is an absolute pleasure to visit. On arrival you're met by very happy and welcoming staff with refreshments available if required. The rooms - leisure, dining and bedrooms are all of a very high standard, and there's a full programme of entertainment and activities each week for the residents - plus sometimes the opportunity for a trip out. The gardens and grounds, kept immaculate, are an added bonus in the summer. My aunt is so happy there, and is always very complimentary about the food. So all in all an absolute gem - somewhere I'd have no hesitation to book for myself."

S W
carehome.co.uk rating: 4.58 out of 5