What our families say

Barchester Chalfont Lodge Care Centre Recommended on carehome.co.uk
We score 9.5/10

41 Reviews

Barchester Chalfont Lodge Care Centre Recommended on carehome.co.uk
Requires improvement

09 June 2017

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"My wife was admitted at the end of December 2017 and remained there until her death on 10th February 2018. She was totally dependent on 24-hour help as she could not use her limbs, talk or feed herself. Throughout this time she was dealt with in a most sensitive and friendly manner. The staff were also alert to her medical needs and responded with immediate and professional support. Knowing she was in such a reliable Home gave me the massive support I needed during this tragic and final part of her life. The way they dealt with her death was exemplary. Thanks to all the staff and their support during this saddest of times."

Keith A
carehome.co.uk rating: 4.33 out of 5

"He seems to be happy and feels at home. Clothes in the wardrobe have been a problem, but this is improving. Please keep it up! We're not sure he gets enough outdoor exercise. We were promised a short daily walk. He does have suitable outdoor clothing. You seem to be looking after his general health well."

Janet P
carehome.co.uk rating: 3.92 out of 5

"I am satisfied that the care and nursing staff at Chalfont Lodge look after the residents' best interests, treat them with compassion and dignity, keep adequate records and engage with me when I have questions or requests and seek outside professional help, such as from a GP, when that is appropriate."

Peter C
carehome.co.uk rating: 4.25 out of 5

"Residents of Chalfont Lodge Care Centre are generally facing extremely difficult personal circumstances. Despite this, the facility manages to maintain an air of "quite a nice hotel" which helps greatly with the resident's dignity. I hope I never need this kind of support, but if I do I hope I end up in Chalfont Lodge Care Centre."

James B
carehome.co.uk rating: 4.33 out of 5

"As the family of a resident of Chalfont Lodge we booked to have Christmas dinner in the restaurant. We were warmly welcomed with festive drinks in the lounge/conservatory which had been decorated beautifully and we were able to invite extended family in for a while to ensure we could all see each other that day. Six of our party had booked for dinner. The tables were set nicely and the service was excellent - friendly, attentive staff. There were a couple of good choices for each course and the meal was served promptly and came out hot. We all had a very enjoyable Christmas lunch. Without this service/facility we would not have been able to spend some of Christmas together so we are extremely grateful. We would like to thank all the staff for their hard work - Reception staff for overseeing bookings, Activities staff for the wonderful welcome, Care/Nursing staff for looking after residents, Cleaners/Maintenance/Groundsmen for keeping the place looking good, the Chef/Kitchen staff for working so hard to feed everyone well and of course, management for pulling all this together. Thank you."

Jackie S
carehome.co.uk rating: 4.5 out of 5

"My wife who has dementia was formerly in a highly rated care home that really couldn't cope when my wife showed signs of aggression due to the care homes GP withdrawing an important medication which the care home didn't inform me of. Now she is in Chalfont Lodge Care Centre and in addition to being able to care they are also very able to cope."

Arnold H
carehome.co.uk rating: 4.42 out of 5

"I have been visiting Chalfont Lodge Care Centre since early October. From the first time, the atmosphere was of calm and warmth. The staff are unobtrusive quick to respond with concern and care if needed. This was shown especially shown last weekend to my friend. Today a special buffet lunch was enjoyed to celebrate a very special birthday. It really made a memorable day for us. Then the care shown to all the residents coming to hear a group of children sing just exceptional. So thank you for the wonderful care knowing she is so well there and happy."

Jean B
carehome.co.uk rating: 4.4 out of 5

"My father is a resident at Chalfont Lodge. It was his birthday just before Christmas and we wanted to arrange a celebratory family party for 13 people. The staff at Chalfont Lodge were totally accommodating of our wishes and made the arrangements at this busy time of year. On the day, the staff had prepared a lovely table for the family in the dining room. The staff could have done nothing more to make the day a truly memorable celebration - just what we wanted."

Mike I
carehome.co.uk rating: 4 out of 5

"My good friend has been in the home for 6 months now. She is 100% happy with everything concerning the care home. (She had a poor experience in another local care home). The staff are brilliant. The rooms are very nice. The home is set in a most beautiful, quiet countryside area. The food is excellent and plentiful. Activities are arranged, twice a day, most days. I highly recommend Chalfont Lodge for anyone considering caring accommodation for family or friends. Ten out of ten!"

Ron S
carehome.co.uk rating: 4.58 out of 5

"My father spent the last 4 months of his life in palliative care at Chalfort Lodge. He settled very well and remained happy throughout his stay, save for a couple of incidents with other residents that could not have been avoided. His key carer was amazing going above and beyond in every aspect of his welfare and we also felt supported by the team at all stages but especially when the end came and we needed it most. We are grateful for the true care dad received."

Jayne D
carehome.co.uk rating: 4.42 out of 5

"Some of the carers need to be told what needs to be done when they come to help."

Phyllis G
carehome.co.uk rating: 3.5 out of 5

"I can not fault the home, the staff, or the care my dad is receiving. However, the thing that has disturbed me immensely, was my son picked my mother up from visiting my dad one afternoon, and there was a funeral directors van parked in front of the main entrance. As my mum was waiting at the lift to take my dad back to his room, the lift opened and two funeral directors had a deceased resident in a bag, and transferred her through the main entrance, in front of visitors sat with residents, very distressing for all, including my son. Need to address this."

Lynn B
carehome.co.uk rating: 5 out of 5

"This was my first residency in a care home. I had however visited a number of others in the South East to see friends. In comparison, Chalfont Lodge exceeded my expectations. The staff are wonderful. Nothing is too much trouble. Today I return home and I shall miss them - they have become friends as well as carers. The Lodge itself is delightful, very comfortable, spotlessly clean, with attractive lounges and a charming restaurant. The food is very varied and delicious. Should I need care of this kind again I shall definitely return to Chalfont Lodge - and my friends will as well!"

Pamela H
carehome.co.uk rating: 4.83 out of 5

"Mum has settled so well at Chalfont Lodge and is so happy there. The staff are amazing, especially the activity staff team, who are ingenious when it comes to designing both group activities and engaging residents in one to ones. They are excellent at arranging special theme days - a pamper day was a huge success this month, and Mum has enjoyed an outing to a local large supermarket with them as well."

Pauline H
carehome.co.uk rating: 4.75 out of 5

"The activity group took us out (four residents) to the local supermarket for shopping and then for coffee. We all had a very happy afternoon and the care was excellent."

carehome.co.uk rating: 3.92 out of 5

"On 14th of September, there was a boat trip up the river at Henley. It was well thought out and carried out. Much enjoyed by all. On 23rd of October, four residents were taken to a supermarket in Amersham and afterwards for coffee and cake. A very happy afternoon again. Well done to the activity ladies."

carehome.co.uk rating: 3.92 out of 5

"My wife has been wheelchair bound for a year. The team have looked after my wife to the extent that she is happy and contented. Smile predominate."

carehome.co.uk rating: 4.33 out of 5

"My dear mum has been at Chalfont Lodge Care Centre for about 10 months, the change we have seen in her since her arrival has been nothing short of amazing. She is happier, more aware, more engaged and improved in every aspect, physical and emotional. The staff and their commitment to my mum's comfort and well-being are extraordinary. Living so far away (Australia) it is a huge comfort to know that she is in the best place possible"

John G
carehome.co.uk rating: 4.92 out of 5

"Chalfont Lodge Care Centre has such good care that I've seen my grandma improve in leaps and bounds. The atmosphere is stimulating and she is always clean, dressed and tidy. Chalfont Lodge has brilliant facilities and activities, so our family knows when we're not visiting our grandma/mum/sister is enjoying herself and staying active."

Jeanie P
carehome.co.uk rating: 4.82 out of 5

"The home is welcoming and generally well run by happy staff. Residents have a variety of problems but are all treated as individuals. When any difficulties arise, they are immediately addressed which is reassuring to residents and families alike. No home is perfect but in my experience, Chalfont Lodge is up there with the best."

carehome.co.uk rating: 4.33 out of 5

"Since our mum has been in Chalfont Lodge her quality of life has improved no end. The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy."

Pauline H
carehome.co.uk rating: 4.75 out of 5

"My mother has a strong personality which her illness transforms into so-called 'challenging behaviour'. For this reason other care facilities have previously turned their backs on her, sometimes quite cruelly. From the time of her assessment for Chalfont Lodge (personally by the manager) she has been treated as an individual, with kindness and understanding and enabled to regain her dignity. Best is the feeling that staff in all roles see through the problems arising from age and infirmity to the lovely lady that my mother still is - and can sometimes helpfully remind me of that. After previous tribulations it is a great relief to know that she is now valued and well cared for in a happy environment that also offers high standards of cleanliness and catering. All this despite issues with staff retention and recruitment, which afflict the care system (as currently organised) as a whole."

carehome.co.uk rating: 4.42 out of 5

"My late husband was a resident from the end of July to the day he died (28th of August 2016). He was very happy in his room and could see me arriving by car. The staff were based outside his room so could see when help was needed. Nursing care good. Had to be tube fed. I came to two activities during his stay which I enjoyed. All staff very friendly."

Valerie F
carehome.co.uk rating: 5 out of 5

"I spent seven weeks at the above care home. Only had a problem with one of the staff. My experience was one of being looked after in a hotel. Excellent staff, food and being treated as a human and not just sat in a chair in front of a TV. The team that ran the activities were excellent as were most of the staff."

carehome.co.uk rating: 4.83 out of 5

"Staff very good. They can't do enough for you. The resident staff and reception staff are also very helpful."

Lynda W
carehome.co.uk rating: 4.17 out of 5

"Staff very friendly, approachable and attentive. Very clean throughout. Food excellent. Able to have lunch with the resident, very good idea."

carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident at Chalfont Lodge for approximately 12 years. She has Alzheimer's disease. The care she has received during this time has been consistently outstanding. She is cared for and loved by the nurses. I am kept informed of her care, she is warm, clean and well fed. Her medical needs are all looked after so we have nothing to worry about. She is stimulated through regular activities and although she has advanced Alzheimer's, she is always included. My family and I have been devastated with the prognosis of her Alzheimer's and the home has supported us throughout the years. Thank you to all the wonderful staff."

Maria M
carehome.co.uk rating: 5 out of 5

"My Dad has been Chalfont Lodge Care Centre for 18 years, he is their longest serving resident having received a brain injury at the age of 57. The quality of the care and accommodation at Chalfont is exceptional which is extremely important to us as a family given that this has been dad's home for nearly 20 years. I'm always impressed by the friendliness and patience of the staff when I visit and the quality of the environment is beautiful, unlike many care homes. The staff understand my dad's needs and always communicate with us is there are any health issues or decisions to be made, I wouldn't hesitate to recommend Chalfont as a safe, caring and dignified home for those in need of care."

Maria G
carehome.co.uk rating: 5 out of 5

"I have been a resident here for four months and have been very pleasantly surprised by the care and attention shown to me. The entire care home is managed to a very high standard."

Muriel S
carehome.co.uk rating: 4.5 out of 5

"My wife has been extremely well looked after in every way by all the staff here at Barchester Chalfont Lodge Care Centre."

Terence M
carehome.co.uk rating: 4.6 out of 5

"During 2016 the Sunningdale unit at Chalfont Lodge has been transformed. It has become a model which delivers consistently effective and compassionate care to its residents. In nearly 7 years of association with the Sunningdale unit, the standard of care has never been so high. It's finally become a joy to visit our son, who is in long-term care. Whilst the management of the home can take credit for the recruitment and development of such a highly competent team of people, they must also acknowledge their responsibility to maintain the motivation and morale of the staff involved."

David J
carehome.co.uk rating: 3.92 out of 5

"Always very welcoming, open, clean and caring."

carehome.co.uk rating: 4.27 out of 5

"I am being extremely well looked after and appreciate all the many acts of kindness staff have shown me."

Lys M
carehome.co.uk rating: 4 out of 5

"I have always heard from my friend about how well she is being looked after - kind carer, delicious food. I would only say that sometimes her room is rather untidy and cluttered (but that is probably her fault) As a visitor, I feel known and welcomed by the staff - rather like a 4-star hotel."

Anne D
carehome.co.uk rating: 4.09 out of 5

"My wife is looked after extremely well by carers, nurses and all the staff. She is treated with respect and everyone here has always got a smile and a greeting when they see her in her wheelchair. She can be quite aggressive when being washed and in the shower, but the staff just smile and say "we understand". It is a great relief to me that she is here, in a well-managed house."

carehome.co.uk rating: 4.67 out of 5

"The care of my father over the last 2 years as we have got to grips with him needing help has been second to none. We are always made to feel welcome and dad is very well cared for. The staff very much care for the residents and the unit on memory lane is run well."

carehome.co.uk rating: 3.92 out of 5

"Very happy with care given and wonderful grounds at this home. The activities team work very hard to give a stimulating and fulfilled environment. My only criticism would be that communication to relatives could sometimes be improved."

Peter B
carehome.co.uk rating: 4.83 out of 5

"Overall, very happy with Chalfont Lodge. However, my father has been waiting for months now to have his room refurbished. I find the carers very caring and my father is treated with utmost dignity and respect. The management and staff are very pleasant and very approachable at all times."

carehome.co.uk rating: 3.83 out of 5

"My wife has dementia and is very inactive but retains her sense of humour. Initially I was concerned that in a big home with so many residents she would be forgotten. In practice she was well looked after and attended some activities though not able to take part. The staff were very kind and when we returned from the classic car show at the home several weeks later the staff greeted her in a kind and charming manner."

Alan C
carehome.co.uk rating: 3.83 out of 5

"The home/staff are very caring and understanding. There is a good atmosphere in the home and there is a good relationship generally among the staff. On occasions, I feel there are not enough staff. The telephone on reception is not always staffed. Not able to leave a message. The activities staff are particularly good."

Keith R
carehome.co.uk rating: 4.27 out of 5

"My stepmother has lived at Chalfont Lodge since April 2012. She is confined to bed and has dementia. She eats very little and her low weight is a concern. I am satisfied that the nursery and care personnel are aware of her needs, do a good job in meeting those needs, often in trying circumstances in a professional, friendly and patient way. The staff work long hours and are a credit to Chalfont Lodge."

Peter C
carehome.co.uk rating: 3.83 out of 5

"My husband has been in this home for 2 years. I have been very happy with the care he receives and have recommended this home to several people. The staff are very friendly and caring to all residents on Memory Lane. Whatever their position they work as a team and the unit is run very well. I visit most days so I see what's going on."

carehome.co.uk rating: 5 out of 5

"My friend has been in this home in Memory Lane for almost 2 years bow. All staff from the head nurse to the carers and activity staff are the most kind and caring people. My friend is always clean and tidy and very well cared for. I would have no hesitation in recommending Memory Lane to any other person. Well done to all the staff in this home."

carehome.co.uk rating: 4.83 out of 5

"My mother has been at Barchester Chalfont Lodge for 3 years almost. Before she was in an awful home elsewhere. I cannot specify how pleased I am with my mother's care. She is so happy at Barchester Chalfont Lodge and the staff are amazing, always acknowledging my mother and myself whenever I visit, Chalfont Lodge is a wonderful home."

carehome.co.uk rating: 4.58 out of 5

"My wife has been a resident since January 2016, I had been looking after her for 6yeasrs on my own. (She has advanced dementia) she is 90, I am 91. It became impossible for me to continue so the NHS found this care home for her. I was very worried about her going into a home but the Lodge proved to be superb. The management has a team who treat their residents with "respect" from the general manager to the cleaners, whenever they see a resident or visitor there's always a smile and a greeting to my wife. My wife is very happy there and feels "at home". Well done the staff."

Bill C
carehome.co.uk rating: 4.67 out of 5

"My wife has been a resident for + 3 years and before that a day care patient for about a year. In all that time I cannot fault the care provided her which has been quite exceptional. The care home has a real family atmosphere and the rapport between staff and families is brilliant. The meals are exquisite. Altogether a most caring establishment."

George D
carehome.co.uk rating: 4.58 out of 5

"My wife has been in Barchester Chalfont Lodge Care Centre since January 11th, 2016. She suffers from severe dementia. She has a very nice room and bathroom and the staff who are very professional look after her extremely well and always with a pleasant approach, even though at times she can be very aggressive. She is always treated with dignity. Because of this, I do not have to worry. I visit her every morning and the staff are always pleasant to me."

William C
carehome.co.uk rating: 4.33 out of 5

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