What our families say
12 January 2018View the report
"I cannot praise the members of staff highly enough from office staff to nurses to the cleaners. They are always friendly and helpful and will do anything they can to make you feel happy and reassured. I can rest easy knowing Mum is in such good hands. She couldn't be in a better place. The staff have been such a help from the start, helping me in all areas, including finances. They are always there to talk if I have any problems."
K B carehome.co.uk rating: 4.5 out of 5
"'Home from home'."
Sylvia Hcarehome.co.uk rating: 4.17 out of 5
"I’m very pleased with how my uncle is being cared for, all staff are very dedicated looking after residents in the home, and there is always plenty of activities throughout the week to keep their minds body simulated. This week they have just in installed magic table, it's a fun way to help stimulate people with dementia, a projector mounted to the ceiling projects images or games on to dining room table which responds to hand and arm movements when touched, the residents will have a lot of fun playing games, which in return will help them exercise and stimulate their minds. Well done Chacombe Park."
Robert Bcarehome.co.uk rating: 5 out of 5
"My mother is in the nursing wing. She has recently returned from a two week stay in hospital with very reduced mobility. I was assured staff would respond quickly to the call bell. I accidentally set the call bell off (via the alarm mat they have placed in front of my mother's chair) the day after she left hospital. Staff eventually arrived after just under 20 minutes. Not a quick response and just to point out staff had no idea I was there. Mother also needs soft food at the moment and assistance in being fed. Last night she was brought mashed potato and cheese, not exactly an appetising meal. Due to the normal staff levels, she had to wait 40 minutes before someone was available to help feed her, so she was given cold mashed potato and cheese. She obviously refused this and was eventually bought 2 yoghurts. She is currently a stone underweight and anaemic. This appalling level of care is not helping her recovery in any way."
Anna Rcarehome.co.uk rating: 2.67 out of 5
"I find the beautiful home and gardens at Chacombe Park extremely well cared for and the atmosphere friendly and welcoming. The nursing care and personal care to my husband is extremely good. There is a serious lack of social care for the residents. Those with advanced dementia are often left alone and very little if any, social stimulation. The 'homely' atmosphere the severe dementia unit (Memory Lane) once had is no longer there."
M Hcarehome.co.uk rating: 4 out of 5
"My mother has spent a month respite care after major surgery. Everyone has been extremely kind, friendly and totally professional in the care of my 92-year-old mother. The food, all meals, have been excellent! Family often joined my mother in the lovely restaurant for lunch. No visiting restriction time meant Mum had lots of callers at different times of the day. Mum especially liked having such a good hairdresser!"
Gail Scarehome.co.uk rating: 5 out of 5
"My husband was well cared for. I was pleased with the attention he was given and the respect owing to his illness. I thank you all for the TLZ and for his needs. Everyone I spoke to was very polite and helpful. I thank you all for caring for him."
H Bcarehome.co.uk rating: 4 out of 5
"My sister was a resident at Chacombe Park for 18 months or so until she sadly passed away with cancer. We thought the Home was terrific and gave my sister great care whatever her varying needs were at any time. My sister absolutely loved it there and got to know all the lovely staff at all levels."
James Wcarehome.co.uk rating: 5 out of 5
"Very organised as we were taken in at short notice, great welcome and care. Nursing staff very helpful and all carers were very good. Very accommodating for my mum who visited every day. Thank you very much for helping my dad feel settled and return to good health."
K Jcarehome.co.uk rating: 4.67 out of 5
"We were made to feel very welcomed by all staff. Care and support was excellent, a very relaxing environment. Room and cleanliness very good. Food - good choices on all courses. Staff provided very good care and support through the day and night time, very beneficial to my husband's recovery."
J Bcarehome.co.uk rating: 4.92 out of 5
"Delightful staff. Always helpful and a very nice location."
J Scarehome.co.uk rating: 4.67 out of 5
"We have thoroughly enjoyed our stay. If we came again, we would prefer to occupy a warmer room but we understand the weather has turned quite cold. We are very impressed by the level of care and attention by all of the staff."
T S Lcarehome.co.uk rating: 4.42 out of 5
"Most of the staff are excellent on Memory Lane (dementia unit). However, they are regularly stretched and there have been issued when there is not enough staff available. Our recent complaint was responded to quickly and improvements made. Whilst the need for more staff is disputed, particularly Memory Lane needs more attention when there are incidents to support the other residents and to engage all, including the less able, in meaningful activities. Despite these issues, the home is always clean and the food prepared is of excellent quality."
Miriam Mcarehome.co.uk rating: 3.75 out of 5
"Having had a dreadful year with Dad moving from one illness to another, he is now able to enjoy life again, which would not be possible without good care in a setting such as this. Staff are very friendly, and in this, I include laundry ladies, cleaners, maintenance and garden staff, activities and reception teams, as well as carers, nurses and the manager. Over recent years the home has suffered far too many short term managers, so even if good in themselves, lack of continuity has led to problems. We hope for a period of stability now; retention of good quality staff is SO important. Dad particularly appreciates the sense of space, with lovely grounds to enjoy in the warmer weather, but also a large room and wide corridors, suitable for electric wheelchairs."
M Wcarehome.co.uk rating: 4.42 out of 5
"The high standard of care is manifest in the friendly, engaged staff as well as in the beautifully maintained home and its grounds. I walked around the grounds this morning with a light sprinkling of snow making it look magical and I thought how lovely for any resident able to look out at this or even take a stroll around the grounds. Well done!"
Jane Scarehome.co.uk rating: 4.08 out of 5
Jean Scarehome.co.uk rating: 5 out of 5
"I have been in this care home since 31 March 2017 after a time spent in hospital. From the first moment, I was well treated by carers and was placed in a room which had just been redecorated throughout with a lovely view outside. The grounds outside are excellent and it is a pleasure to walk round in them, peaceful and quiet. The staff are very good and are always anxious to be helpful in any way and really friendly. I would greatly recommend this care home to anyone who wishes to settle down and enjoyably spend a life here."
Robert Ccarehome.co.uk rating: 4.45 out of 5
"Comfortable and happy."
C Hcarehome.co.uk rating: 3.58 out of 5
"Our family is so pleased with the care you give to my mother. They cope with her tendency for challenging behaviour and particularly her distress when she is left alone. The staff are so friendly to her (and us). They anticipate her needs so well. We really feel that she couldn't be in a better place."
Richard Hcarehome.co.uk rating: 4.83 out of 5
"I am very happy here. The care workers do care and we are very lucky to have two good organisers. Cleaners are very good. Also the front desk staff are always pleasant and happy to help. One complaint - it would be much appreciated to receive what is on the menu, such as croutons, garlic bread and sauces for meats."
Heather Bcarehome.co.uk rating: 4.82 out of 5
"We definitely feel that Mummy is in the right place at Chacombe Park and it's a great relief to know that she is safe and well cared for by staff who really understand the condition of dementia. Knowing how to handle mummy and cope with her challenging behaviour at times means that we all have peace of mind. Thanks to all the staff."
Anne Pcarehome.co.uk rating: 5 out of 5
"My sister was admitted to Barchester Chacombe Park Beaumont for end of life palliative care. My expectations for her care were high but the care given was of such high quality that it exceeded my highest expectation. The staff from senior management through all functions were especially caring and efficient. All services were of a high standard and the general ambience of the home and the beautiful grounds were perfect. This was an ideal place for my sister to be cared for in her final weeks. Thank you to everyone in Barchester Chacombe Park Beaumont."
Michael Gcarehome.co.uk rating: 5 out of 5
"Each week I volunteer as a driver, visit this wonderful care home with the husband of one resident lady and I do meet quite a few staff all of which behave so professionally I think the residents are very lucky to be there. I am welcomed each visit by the most friendly ladies in reception which makes my lengthy visit a real pleasure. Well done and thank you for everything."
Peter Rcarehome.co.uk rating: 4 out of 5
"It has been a very happy experience to have resided here in Chacombe Park. I have nothing but good things to say about this facility. Your staff work extremely hard under difficult and exacting conditions, yet they go above their work with a smile on their face. I am particularly impressed with your senior management who, in spite of the fact they are under immense pressure, have treated me with respect and help."
J Dcarehome.co.uk rating: 5 out of 5
"Chacombe has had a difficult time of late; many staff leaving and a new manager in situ. The manager promised to turn things around and, indeed, she has stuck to her word with an efficient professionalism. I have noticed a huge difference in staff morale and Chacombe is, once again, a happy ship with a prime motive, to give my father and all the residents the best possible care. There is a buzz about the place and a new momentum to help in achieving what the new manager wishes. She is an inspiration to her staff."
S Bcarehome.co.uk rating: 4.5 out of 5
"After a rocky start to the year with staff departures, a new manager has arrived and with a magic wand has flown in and brushed all the cobwebs away to restore Chacombe Park to a care home of excellence in all respects. The well-being of residents is the prime aim and concern. My father is cared for with such warmth and dignity in the most wonderful environment. All staff are amazing with the residents. Chacombe Park is a home of outstanding care - long may it continues."
Susan Fcarehome.co.uk rating: 4.75 out of 5
"The setting of Chacombe Park Beaumont is extremely tranquil and creates a lovely ambience. Staff care on a daily basis is very good with individual attention from carers and nursing staff who quickly grow to understand the know the residents and their needs very well. The rooms and environment are spacious, clean and calming."
K Ccarehome.co.uk rating: 4 out of 5
"The level of service, care and assistance has been consistently exemplary."
H Pcarehome.co.uk rating: 5 out of 5
"I am very pleased to see improvements in the home under the influence of the new manager. Staff seem happier and the atmosphere in the home is good. Mum is very happy here and has made some good friends. She is also well cared for."
J Mcarehome.co.uk rating: 4 out of 5
"The care received by my Mother is generally very good, the staff are friendly, polite and treat the residents with respect. Very nice location with lovely grounds, large en suite rooms and nice visitors areas. I would have given a higher rating in the review but since my Mother has been a resident (seven years) the same issues keep reoccurring. Staffing levels have always been kept to a minimum, which does result in staff shortages and residents waiting for up to half an hour for attention, which can cause problems for those who require carers to assist with basic needs! The food is inconsistent at best its average at its worst it is returned to the kitchen! Overall the care home does not represent good value for money, the fees increase but the areas of concern do not improve."
Duncan Rcarehome.co.uk rating: 3.17 out of 5
"Very friendly staff. Enjoys the many activities, feels very safe. Happy environment."
Mike Gcarehome.co.uk rating: 4.58 out of 5
"My mother has been a resident since October 2017. In this time, the staff have got to know her and ensure that she is cared for well. She has Alzheimer's and although previously very independent, she now requires help with washing and dressing. The staff are always kind and thoughtful and they have persuaded her or join in activities that she would not have done if she were still in her own home. My mother is very happy at Chacombe Park."
S Ncarehome.co.uk rating: 5 out of 5
"Excellent services from all members of staff"
Brian Bcarehome.co.uk rating: 4.25 out of 5
"Very friendly and welcoming staff. Good environment and nice rooms."
J Scarehome.co.uk rating: 5 out of 5
"In the short time that my uncle has been here, he has received good care but feels that staff are under a lot of pressure. The room was really nice to move in to with a pleasant view from the windows. He feels that the food is sometimes a little tough and the choice is a little limited."
M Bcarehome.co.uk rating: 3.92 out of 5
"From the receptionists to nurses, everybody we met were so friendly and helpful. Carers are so caring which is not always the case in some care homes. Supporting the family as well as the resident."
Karen Mcarehome.co.uk rating: 4.83 out of 5
"When I arrived I was unable to walk and was very exhausted. The staff really looked after me and enabled me to get back my strength and my legs."
Richard Ccarehome.co.uk rating: 4.33 out of 5
"Arrived in a very distressed state mentally and physically and the whole staff looked after me beautifully and took the care of my husband off my hands until I had a chance to recharge my batteries. The kindness I was shown was overwhelming. Thank you. Thank you also for taking us in at such short notice."
Patricia Ccarehome.co.uk rating: 4.36 out of 5
"My husband has been in Chacombe Park for eighteen months, during which time he has been treated with dignity, the nursing care has been excellent. The staff treat me and my family in a friendly way and keep me informed of changes. Keep it up."
Joan Bcarehome.co.uk rating: 4.83 out of 5
"The staff have been so helpful and have given me so much care and love in helping me in the passing of my mother."
Sandra Tcarehome.co.uk rating: 5 out of 5
"My husband needed palliative care until it was necessary for end of life care. My husband was well cared for, kept clean, showered and shaved. The nurse was excellent. Healthcare Assistants were kind, cheerful and helpful. The whole team were quickly responsive to any requests. The home is well kept and maintained. It's very clean and has genuine care by genuine people. Thank you for supporting us through such a difficult time."
M Ecarehome.co.uk rating: 4.64 out of 5
"A beautiful home in lovely surroundings. Good facilities and a range of activities. The lack of continuity of staff has a serious effect on the standard of care. There are many good carers but the home manager has changed too often. Too many agency staff are used to keep the numbers safe but this is unsettling for both residents and regular staff alike. Food can be unsuitable for old people eg chewy, tough, undercooked but is generally satisfactory."
Jeanie Ecarehome.co.uk rating: 3.83 out of 5
"Lovely location, grounds and building. Good choice of food for all tastes. Inconsistent in the delivery of care plans. Struggle to get my mother's name correct. First priority is ensuring monthly fee is paid. Some lovely individuals in the staff/tea, who really care but overall, very average care with many flaws."
M Wcarehome.co.uk rating: 3 out of 5
"Receptionist, housekeeping and laundry all carry out excellent work and are polite and friendly and probably not recognised enough as they just get on with jobs in the background. Care staff are very kind, helpful and caring but often they are short staffed which puts extra pressure on them when they are already working very hard. The majority of the nursing staff are very very good and go above and beyond. The supply nurses can sometimes not be so easy to understand and not know the residents so well. I feel I have to sometimes chase things as they don't always happen after I am told they will."
D Fcarehome.co.uk rating: 4.64 out of 5
"My father-in-law has been a resident at Chacombe for many years. The care he has received has been amazing. The staff at Chacombe are their biggest asset, always ready with a friendly smile and time for a chat. We are very happy that dad got to spend his final years at such a lovely home."
Amanda Hcarehome.co.uk rating: 5 out of 5
"My husband has been in Chacombe Park for just over a year. We have found the staff and facilities excellent. Nothing is too much trouble. The food is to be recommended - excellent."
Joan Bcarehome.co.uk rating: 4.83 out of 5
"Charcombe Park Beaumont comprises a large, stone faced property with a roofing of clay tiles up to three storeys in height, set back from both the village of Charcombe and Banbury Road, nestling within a country park setting of well-established dense growth of a variety of tall mature trees amongst thick ground bearing shrubs, which in certain areas open out into well maintained and significant areas of grasslands offering sweeping views. This environment supports a network of footpaths affording a variety of country walks for residents, some of which are suitable for wheelchairs. The care home property is surrounded with a broad walkway of concrete paving slabs which gain access to planted garden areas around the property many of which are maintained by the residents gardening club. On the whole, it can be stated that living at Charcombe Park is comfortable, warm, friendly and stress-free. The surroundings, the décor in both the public and private rooms have recently been upgraded and well furnished. A program of activities is scheduled each week covering both mental and physical subjects with occasional visits in the care home mini bus to sites of interest such as Blenheim Palace and Upton House with other visits to restaurants, tea houses and pubs."
I Mcarehome.co.uk rating: 4.5 out of 5
"Chacombe Park is a haven nestling in a rural location close to the Cotswolds. The home is welcoming with its display of flowers and immaculate lawns which continues into the Reception area. Staff are friendly, helpful, courteous and totally competent. My father receives first class care and has told me on numerous occasions how lucky he is. It is such a relief to me to know my father is so content and well cared for at Chacombe Park."
Susan Fcarehome.co.uk rating: 4.92 out of 5
"Very well run, caring and friendly. I would recommend it to anyone."
B Jcarehome.co.uk rating: 5 out of 5
"We are part of the independent living here at Chacombe Mews and want to express our delight with the appointment of the new General Manager, a breath of fresh air which has flourished within the Park's community. Long may she remain with us to fulfil the great plans she has discussed with us all to make our living here such a wonderful experience. Thank you from all the Mews residents."
Roland Scarehome.co.uk rating: 4.25 out of 5
"My mother has been on the nursing wing in Chacombe since March 2017. The staff are all highly professional, caring and very welcoming to residents and visitors. There are daily activities, usually twice a day which all residents are encouraged to attend. The setting is beautiful with all rooms overlooking the large grounds that surround the home. Any small problems I have had been dealt with quickly with follow-up by managers to check that all is OK. My mother's behaviour can, at times, be a little challenging and staff deal with her in a calm and caring manner. I am kept very well informed of any health issues, falls or any other problems my mother has due to her illness. Residents are encouraged to maintain their independence and their separate needs and personalities are all taken into account when making any decisions."
Anna Rcarehome.co.uk rating: 4.92 out of 5
"I have been at this care home at Chacombe near Banbury for just over a fortnight. My single room (including toileting with hot shower) is well arranged with all necessities. The grounds of the large property are very extensive, including a lake and are therefore good to walk in, and I go for at least 2 long walks every day. It is well staffed. The staff are efficient and helpful; if you ask one of them if they can do a particular task for you, you can be sure that they will if they can. Food at all meals is the best quality and varied. Altogether, I would recommend this location and I have come to regard it as my REAL HOME."
Robert Ccarehome.co.uk rating: 3.75 out of 5
The gratitude we have for each of you, who cared for Mum with such kindness and tenderness is immense. You understood and forgave her difficult behaviour and kept focused on her sweet and gentle nature-as well as her sparkling wit and humour. After a life dogged by the torment of medical procedures and years of constant pain, that her last few days were entirely free from pain and medication is remarkable. We thank each of you for being a part of Mum’s life since she came to Chacombe. You’ve made a difference and helped in ways too numerous to mention. With our loving thanks
Thank you to everyone for all the help and care and the many small kindnesses you showed to my mother. She loved everyone at Chacombe and it was the loving care of the staff at Chacombe that made her life so comfortable and secure. She lived at Chacombe for 6½ years and because of your care, her final years were greatly enriched and, in fact, you all extended her lifespan. More than anything, you were all so kind and friendly towards her and I know she appreciated this so much.Bless you all, I am so very grateful of all you did for Yvette and my family when we visited her.
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