Reviews for The Cedars Care Home

We score 9.7/10

15 Reviews


07 July 2021

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What our families say on

"Caring, compassionate and always positive is how I would describe every member of staff who looks after my mum at the Cedars Care Home. Altzheimers can make her difficult and demanding but she is treated with dignity and respect at all times. Clean and comfortable, beautiful surroundings, a huge range of activities and welcoming staff - I would highly recommend!"

Jane S rating: 4.83 out of 5

"Cedars is a wonderful, caring home with great staff. My Mum has been a resident for nearly 3 months and I’ve been impressed with the standard of care. Communication with residents and family is also excellent. I visit most days and have got to know most of the staff and all are wonderful. The coffee and cake are great too!"

Robin B rating: 5.00 out of 5

"My mum has been in Barchester The Cedars Nursing Home for five weeks. All the staff are great, patient, kind and thoughtful. They are all working hard to learn my mum's likes and dislikes. Mum's small suite is very comfortable and all the communal areas are very well presented. Having nursing care on site is really a huge plus too. I'm extremely pleased to have found The Cedars for Mum."

J D rating: 4.83 out of 5

"My mother-in-law has been a resident at Cedars for a number of years. The care is outstanding. All the staff are efficient and very approachable. Nothing is too much trouble, their resident's care is always first priority. The activities team are amazing, they really do go the extra mile for every resident, nothing is too much trouble and special activities are arranged to make them feel special. Would highly recommend this special place."

Linda S rating: 5.00 out of 5

"My aunt has been here for several months and the staff have gone above and beyond to make her feel settled. Everyone is so friendly, especially the girls on reception. The entertainment provided by the “pink ladies” is fantastic. There is always something for everyone."

Jade P rating: 4.92 out of 5

"My mum has been at Barchester The Cedars Nursing Home since June. It was a very rocky start to begin with as Mum wouldn’t settle but wow, how things have changed. My mum is now so happy at Cedars. The staff have been brilliant, not only with settling Mum but also towards us. All the staff are very friendly and genuinely want to do the best for my mum. Mum loves to chat and living at Cedars gives her the ability to be social and take part in many activities. The home has a welcoming feel as soon as you enter. I would highly recommend Cedars to anyone and allowing dogs to visit is a great bonus!"

Emma E rating: 5.00 out of 5

"The staff are all very caring and do a wonderful job of looking after my dad. The place is always clean and tidy and the food is very good. The girls on reception are so friendly and helpful and the entertainment team are always thinking of lovely things to do."

Julie S rating: 4.83 out of 5

"We very much appreciated the care and patience the team at Barchester The Cedars Nursing Home provided to my father. He was there nearly six months, transitioning from quite independent to very dependent. Cedars adapted their care as his needs changed and we felt they always had his best interests at heart. The staff were lovely and this made a real difference to my father, who wanted to maintain involvement in his care and to have a degree of companionship. We also found the broader team to be responsive to our needs as a family. Thank you."

R J rating: 4.08 out of 5

"The Cedars Nursing Home was the second attempt at finding the right for Mum and I am so happy we found them. You are always greeted with a smile from every staff member you pass. They always make you feel welcome and care about the relative's welfare just as much as the residents. The most important thing for me was to have somewhere with calm energy as Mum has been through so much and The Cedars finally provides this. On Memory Lane, people are always treated with respect in a calm and friendly manner. Keep up the amazing work!"

Gemma P rating: 5.00 out of 5

"Our mother passed away recently after more than three years at the Cedars. The staff are all friendly, smiling and happy and Mum was really happy there. The buildings and surrounding gardens are lovely, there is a really wonderful variety of activities and events and the staff really do care for the residents. I knew my mum was popular there but I was genuinely touched by the number in tears and offering their condolences when she passed. I would not hesitate to recommend the Cedars to anyone looking for a home for their loved ones."

Rachel R rating: 5.00 out of 5

"A wonderful caring residential home. The staff are so friendly and the care they give is outstanding, not only to the residents but to their families. The home sits on the most beautiful grounds and is immaculate inside. My mother has only been there a short time but we are hoping she can stay as she feels safe and not alone, mum has made some friends and is very happy."

Kim M rating: 4.58 out of 5

"The staff at Cedars Nursing Home always demonstrate a good knowledge of my mother, for example, will use my mother's unusual terminology when giving feedback. They use good skills to encourage her to engage in activities. The home's activities are central to the varied needs and interests of the residents and it is lovely to see much staff involved in the activities."

L B rating: 5.00 out of 5

"A wonderful, caring residential home. The staff are outstanding with their care and understanding of each resident. The food is always fresh and a good choice. The activities are well thought out and encourage residents to take part. The grounds are beautiful to sit out in the summer, and visitors are always welcome. Highly recommend."

Linda S rating: 5.00 out of 5

"I visited my aunty and was greeted by incredibly friendly staff, the home looked exceptionally clean. I stayed for approximately 1 hour and during this time there was a Pilates session going on which was run by the activities staff. Really happy with what I saw."

Victoria S rating: 4.92 out of 5

"Friendly staff, always available to meet the resident's needs. The grounds are a lovely place to sit and chat over a cup of tea and relax, and often activities are going on for anyone to engage in. Lovely, clean home, very welcoming. Highly recommend the home."

C W rating: 4.83 out of 5

"I am overwhelmed at the standard of care my Mum receives at the Cedars. I moved her from another care home locally where I was very disappointed. The staff at the Cedars are fantastic. They CARE. They engage with the residents all the time. They genuinely want to make sure every resident is an individual and every need is met. The activities are geared to individuals and there is always something going on. The staff are very open to feedback and encourage regular meetings for families to hear about where they can improve. The food looks delicious and they create individual menus for residents. The new refurbishment is outstanding in quality and design - it's like a plush hotel! I am always greeted with a warm welcome from reception through to nursing care, housekeeping and laundry - everyone refers to me by name and I feel the staff are happy in their jobs and proud of where they work. Well done to the Barchester Team - you are amazing!"

Helen V rating: 5.00 out of 5

"The staff are the key to The Cedars, they are kind, friendly and helpful. They look after both my parents."

J V rating: 3.83 out of 5

"We visited my aunt on her Birthday, we were warmly welcomed. The chef made her a lovely Birthday cake. Many staff, admin, carers and her nurse wished her a Happy Birthday. She was made feel special and so were we. Thank you so much."

S Y rating: 4.09 out of 5

"Friendly staff and attentive. Great Covid restrictions in place."

R A rating: 4 out of 5

"I always find the staff busy and occupied, but invariably very willing to assist and help with anything that will help residents feel happier or guests feel more welcome. Staff always looking for opportunities to learn more about resident's backgrounds, too, as this can help in all interactions. I find this highly reassuring and an indicator of an attitude of genuine care."

Carl N rating: 4.33 out of 5

"Staff warm and welcoming."

D P rating: 5 out of 5

"Home from home."

Terri T rating: 5 out of 5

"First-class care. With love and care to all."

David G rating: 4.83 out of 5

"Cedars cared for my mother superbly so when my husband needed help, I could no longer provide (he has Lewy body dementia) I knew where to contact. He has been there for 16 months now. He is settled, extremely well cared for and genuinely loved by the carers who say he is a perfect gentleman. I can sleep soundly."

Ann B rating: 4.5 out of 5

"The Cedars staff are all very caring and welcome visitors. This is the nicest nursing home in the area."

R F rating: 4.92 out of 5

"Always friendly and caring."

Lisa F rating: 5 out of 5

"We are very happy with the arrangements and care given."

A S rating: 5 out of 5

"Very satisfied."

Alfred R rating: 5 out of 5

"Impressions based on 1/2 hour visit in the garden, once per week are necessarily limited."

Barry N rating: 5 out of 5

"The Cedars seemed to have coped extremely well with all that's been thrown at them in this difficult time. No problems at all, everyone is very friendly and easy to talk to."

R F rating: 4 out of 5

"I have visited The Cedars quite a few times and cannot find any fault with the nursing home and staff."

Jon H rating: 5 out of 5

"The first thing to say is that the staff are amazing and giving it 110%. However, I do feel that since my mother became resident in February this year the care home has been grappling with severe staff shortages, now exacerbated by the Covid-19 Pandemic. The only thing I can say is that the staff are doing an amazing job in very difficult circumstances but hopefully once better times arrive, they will be able to achieve the staffing levels they need. However, I am increasingly alarmed at there being no long term strategy that I am aware of to reinstate family visits safely and get the residents out of their rooms, even in small groups, to speak to other residents. Mum's mental health is being badly affected by her isolation."

S B rating: 4.25 out of 5

"The staff and general atmosphere within the home are warm and welcoming. There has been more evidence of room cleaning this year and the domestic help appears to have increased. Unfortunately, there still appears to be issues regarding washing and tumble drying clothes that appear to sometimes shrink or contain a residue? due to washing powder. The food is sadly often cold and lacks seasoning although the difficulty of meeting the needs of everyone is acknowledged. The activities arranged for residents are stimulating and provide a friendly and interesting environment. Unfortunately due to COVID-19, this was ended but the staff has made every effort to maintain health, safety, and wellbeing. Thank you."

Sue B rating: 4 out of 5

"My parent has been a home resident for 18 months. They have been treated with the utmost care, dignity, and support. The staff offer exemplary personalised care and show such thoughtful kindness at every step. My parent is happy, settled, and feels at home. We could not ask for more and have no concerns for their happiness and wellbeing. We unreservedly recommend the home to anyone needing or considering care."

L H rating: 5 out of 5

"I am glad that I chose The Cedars as I am comfortable and relaxed here. The staff are all friendly and caring and I appreciate the rural surroundings."

R H rating: 4.92 out of 5

"My mother stayed at The Cedars twice on respite and is now a resident, that says it all! The surroundings are fabulous. It's like one big family. Even me, as a visitor, feels part of it. As a son, I want the best I can get for my mum and I don't think I could find anywhere better. I have marked everything as excellent because that is how I feel."

David W rating: 5 out of 5

"It is not the fabric of a care home that makes it a good placement for a loved one, it is the engagement with dedicated staff who are always welcoming and so kind. The Cedars Nursing Home has cared both for my late father and my mother who died this week with dignity and respect. I cannot speak highly enough of the dedication the staff show towards residents and visiting family and friends. Their approach is always sincere and nothing was too much trouble for them despite how busy they always are. I visited nearly every other day and at different times so I gained a real feeling about the care given. The manager has always been more than accommodating and at all times, so approachable. A real asset to the home, well done to all."

S S rating: 4.83 out of 5

"I would like to commend the staff for their care of my mother. They were always willing to help and pleasant to talk to."

R U rating: 4.25 out of 5

"Mum settled in very quickly on her first day at The Cedars. The staff were brilliant and really made her feel at home. The signing in process was very simple and painless. Loved the clothes making service. Mum's room was freshly decorated and spotlessly clean. I'm confident mum will be happy here. The activities lady has been fantastic and gets mum dancing and singing."

A C rating: 4.83 out of 5

"When I was told mum needed to go to a nursing home, I was worried and nervous because of bad press. Cedars was recommended by a friend. The care she received there was excellent in every detail."

T Y rating: 5 out of 5

"My first impression of The Cedars was excellent and a pleasant relief because of bad press. We had looked online for care homes and were worried. We viewed another care home because it is local to us. We were nowhere near impressed as The Cedars. The care and attention to Mum was excellent, we couldn't have asked for more."

B Y rating: 5 out of 5

"Home from home."

T T rating: 4.92 out of 5

"The staff are excellent. Always happy to help and hard working. They keep everyone in good spirits."

John B rating: 4.25 out of 5

"The Cedars Nursing Home has improved tremendously since my Mum has been a resident. The staff are like one happy family, put themselves out even with activities making sure everyone is ok. Management staff very approachable and friendly, they told me the door is always open. Nursing staff great too any concerns they contact the doctor also inform me. Mum's room is charming kept clean and tidy with a lovely view. I have asked my mum if she’s happy there on many occasions with a reply “Yes”. Thank you all at the Cedars."

Barbara F rating: 4.42 out of 5

"Our decision to place my wife into The Cedars was the best one we've made. The entire experience for her and family members was amazing. All the staff went the extra mile in their care duties. They could change their role from nurse/carer etc straight into a mothering figure when it was needed. They all worked as a 'well-oiled machine' and treated my wife with dignity and respect and we became friends. It was a delight to come to visit The Cedars. The decor was so relaxing to everyone. It was comparable to a high-class hotel."

David H rating: 5 out of 5

"Could be a very good home but staff turnover of the more worthwhile employees is so very high. It lets the home down and standards drop every time this happens, especially as the staff leaving tend to be key personnel. It makes one think that there must be an underlying problem, either wages or upper management for this to keep happening. For this to happen is a great shame as the home has high potential."

Kenneth C rating: 3.67 out of 5

"Overall this is a very good care home. A few things need to be attended to, to make it excellent. The new manager seems to be aware of all the points discussed at the meeting today and things are in place already to address these issues."

Heather B rating: 3.42 out of 5

"My mother has been in The Cedars for 3 months and in that time I have found the carers to be very helpful and friendly towards us. The care has been very good and nothing is too much trouble."

Cheryl C rating: 3.92 out of 5

"I have only visited the home three times, the last being yesterday on the occasion of my friend's 96th birthday. I found her looking very smart and well cared for and the staff had set aside a beautiful sitting room to accommodate the 18 visitors she had. They provided a lovely afternoon tea complete with birthday cake, and we had a very pleasant afternoon. I have always found the staff welcoming and caring and so far have been very impressed with The Cedars."

J G rating: 4.75 out of 5

"My mother has been at The Cedars Nursing Home for four years and died on the 30-1-17, during her time at The Cedars she received the utmost care and had a great relationship with the staff."

P H rating: 3.7 out of 5

"Mum has only been at the home for two weeks but she seems to be settling well. The staff are very friendly and attentive also very tolerant when mum is being difficult."

Nicola H rating: 4.33 out of 5

"Cedars is a home from home. My mother is treated as the individual she is. The staff adapt to her personality and quickly learn how to get the best from her. The care is diligent and caring. I am confident my mother is well looked after."

Christine H rating: 4.67 out of 5

"Although I have marked most of the categories good, I believe them to be very good. My mother has only been in the care home for a month but here there has been a marked improvement in her general condition. The staff have been friendly and cooperative and professional and made what was a difficult time for my mother (and her family) a less stressful process. I would not hesitate to recommend this care provider."

Adrian F rating: 4.17 out of 5

"When I visit, the staff are always welcoming. Each resident is treated as an individual and there is a strong sense of community. There is a good variety of activities and always a happy atmosphere. In the recent hot weather, good use has been made of the well-kept gardens. It is friendly, relaxed and well organised and I enjoy spending time there with my friend and seeing her valued and well cared for."

S B rating: 4.92 out of 5

"Good atmosphere for residents and visitors due in part to good staffing. Activities are varied and interesting. As far as we can tell, medical needs are dealt with efficiently. Overall very satisfactory facility with good visiting hours."

Alan E rating: 4 out of 5

"The staff have worked hard to give the residents a lovely Christmas, including a meal out, invitations to the family to join them for lunch on Christmas Day with many activities."

L L rating: 4.08 out of 5

"My Mum has been well looked after and I think she enjoys being here. She likes the activities, but as she gets older we have noticed how more vacant she has become and cannot join in so much."

MM rating: 4.92 out of 5

"Very friendly, caring staff. Happy atmosphere."

H H rating: 4.75 out of 5

"My husband arrived at The Cedars in July after a spell in hospital. We are very pleased with our choice of care home. He is very happy and well looked after by all staff. We would recommend The Cedars to everyone, (we meaning our family)."

Julie H rating: 4.91 out of 5

"Dad was made very welcome as were us as a family. Sometimes I feel the residents are left unattended for long periods. However, I feel the staff are doing their best. The staff are very friendly and caring. Dad seems to have settled in well and responds well to the staff. He loves attention and interaction with them."

T B rating: 4.58 out of 5

"Staff are excellent, very kind and caring. Home is beautifully furnished."

C G rating: 4.08 out of 5

"Mum sadly was not able to return to her residential care home due to a rapid deterioration in her health. We were offered the Cedars as a place where mum could be well looked after and where we as a family could spend quality time as she was for palliative care. The care that mum received and support we received as a family were amazing. The staff went out of their way to make us feel welcome at such a difficult time. Mum was only at the Cedars for a very short time but would have loved it if she had been more aware."

Jon L rating: 3.83 out of 5

"Prior to Brighterkind, it was common for bells to ring almost continuously. This changed, however on 3/9/16, once more bells are ringing and ringing. It seems that some bells are being ignored?"

R C rating: 3.17 out of 5

"My mother 1st stayed at Cedars for respite in December 2018. At the end of this, it was decided that she really needed 24-hour care. We are so grateful that she is in such a lovely place, we know she is totally safe and well looked after by the dedicated team. Nothing is too much trouble. The way the team speak to and look after mum is exemplary. She has a lovely, airy room and the new décor throughout Cedars is beautiful. A huge thank you to all the team, for caring for my beautiful mum."

Sarah A rating: 5 out of 5

"The Cedars is a first-class home and I am entirely satisfied with the care my sister-in-law receives. I cannot think of any aspect of The Cedars that I have any complaints about."

J D rating: 4.17 out of 5

"My overall view of The Cedars is good. The staff are excellent, competent, caring and friendly. They treat the residents with care and dignity. They are also open and friendly to relatives and willing to take the time to chat and answer any queries or concerns. The activities are varied and interesting and care is taken to encourage residents and family alike to take part. The Cedars is definitely one of the better homes and I wouldn't hesitate to recommend them."

S D rating: 4.42 out of 5

"A very friendly home. All try to keep complaints low and us happy."

M S rating: 3.83 out of 5

"The care provided to my mother during her stay at The Cedars was second to none. The dedication, love and affection shown towards her by all the staff was amazing and ensured her comfort and safety throughout her stay. The relaxed, happy atmosphere created by the staff was a pleasure to experience and certainly was enjoyed by my mother. Thank you to the Manager and all the staff for what they did for my mother."

David B rating: 4.92 out of 5

"Lovely home, very caring and very kind."

Sandra C rating: 4.75 out of 5

"When we arrived, we were greeted very friendly. The care my husband has received is very good. The food has a good variety. He is only here for respite."

Shirley S rating: 4.5 out of 5

"My husband has now been here for a month. He has Lewy body dementia. I knew about the home from a few years ago when my mother was here. I cannot praise The Cedars enough. My husband is really treated superbly here. The staff are so supportive and we both enjoy and participate in the afternoon activities. So well done to The Cedars. He could be here a long time."

Ann B rating: 5 out of 5

"I am very happy with the support my Mum has received since moving in. The staff are very helpful. The only comment is Mum arrived with her wheelchair which has now gone missing since the decorations. If it could be found that would be nice."

P F rating: 4.67 out of 5

"My Mum who is 99 and recently broke her hip, needs constant nursing care. I am very pleased with the care given to my Mum by The Cedars."

Robert G rating: 4.92 out of 5

"It is very friendly and helpful. The food is excellent (with choice of menu daily) - home from home!"

Brenda E rating: 5 out of 5

"Good service, excellent staff, lovely gardens and pleasant surroundings, very friendly atmosphere."

Sandra L rating: 4.25 out of 5

"My sister has been a resident since December 2018. The care she has received has been fantastic, nothing is too much trouble for the staff. When I visit my sister and meet a member of staff, there is always a bright and sunny greeting. The facilities are so homely and comfortable and the food smells delicious and displayed on the plate with care. I could not wish for more for my sister."

Elizabeth d rating: 5 out of 5

"The staff are very caring to residents. Nothing is ever too much trouble. The quality of care is exemplary. The activities are varied and stimulating. The quality of the food is very good."

Linda S rating: 5 out of 5

"Friendly, relaxed atmosphere, clean and tidy. Looks to be well-managed."

A L rating: 4.11 out of 5

"I visited my stepmother after her move from a previous home. She was so much happier! Her room was clean and both her and the room were obviously well cared for a huge improvement over the previous home. The staff obviously went the extra mile for the residents and my mum was getting real care. She was healthier and happier than she has been for a long time."

Rebecca W rating: 4.6 out of 5

"I visited today. My step mum has been at The Cedars for a few weeks. She is so much happier than before. The staff are kind and want to care for her. It seems to be a friendly place, where residents needs are well met. My step mum feels she has 'come home'."

A P rating: 5 out of 5

"We would like to thank The Cedars for providing the lounge, decorations and refreshments so we could come and celebrate mum's birthday with her as a family. You always do us proud and care for mum and dad so well. Thank you all."

Elizabeth rating: 5 out of 5

"Choosing a home for my mother was very difficult; after looking at other homes we immediately felt on visiting a warmth in the staff who went out of the way to explain everything at this difficult time. My family and I found Cedars Nursing Home exemplary in the caring way they looked after my mother in the last few months of her life. We visited the home and all times of day, not once doubted the professionalism and care. We cannot thank them all enough."

David P rating: 5 out of 5

"Very friendly, caring place. Pleasant surroundings good caring staff."

Wendy Q rating: 4.36 out of 5

"Everybody is so friendly, cheerful and just do what they can for you. The activities are extremely good and fun."

Hazel E rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

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Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does The Cedars Care Home offer?

    The Cedars Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay.