What our families say: Castle Care Village - Castle Rise

We score 9.8/10

10 Reviews


02 October 2019

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"I visited my friend in January 2021. This was in the middle of the pandemic but I felt very safe and was pleased to see all the staff adhering to safety measures to keep all patients, staff and visitors safe. The staff I encountered were extremely friendly, helpful and professional. The environment was very clean and looked well cared for. My visits to the care home were as good as they could be, taking into account the restrictions that were in place to comply with government guidelines. Although it was a little difficult to communicate as there were screens in place I was just very relieved to be able to visit at all as I know this was not possible in some places. I would recommend this to anyone looking for a care home for a friend or relative."

Hilary M
carehome.co.uk rating: 4 out of 5

"I have found the staff to be very lovely and friendly and the care given to be efficient. The building is very clean and the environment cheerful. Feel happy knowing my mum is happy too."

Gail L
carehome.co.uk rating: 5 out of 5

"Helpful, Efficient and friendly staff throughout."

Connor P
carehome.co.uk rating: 4.5 out of 5

"My friend has been resident at Castle Rise over the past six months. The staff are professional, caring, patient and conscientious. You can tell that the care home is under good management and leadership, as the staff know their roles well and procedures are in place. My friend speaks highly of the staff, and they were always involved in daily activities to support their rehabilitation. He has made significant progress during his stay at Castle Rise."

carehome.co.uk rating: 4.58 out of 5

"My husband has been in Castle Rise since the 5th of November 2020, and in the time, he has been cared for in a supportive and kind way. Sometimes he has presented challenges, which they have tried to address as best they could. The home has worked co-operatively with the rehabilitation team, who have come into the home to work with him. Overall, he has been kept safe and treated well, which has aided his recovery from his brain injury."

carehome.co.uk rating: 3.83 out of 5

"I would just like to say if anyone is looking for somewhere to leave a loved one Castle Rise has met all my expectations the staff are caring understanding treat my husband and myself with the greatest respect nothing is too much trouble. My husband is sometimes difficult as he has difficulty expressing himself. It's things that are done when no one is watching that really matter when you see someone being extra kind or just doing things to make someone's life happier I've seen a lot of this at Castle Rise with this lockdown it has been very difficult as it's been nearly a year since I've seen my husband. I feel lucky that he is in such a lovely place where are the staff have become more like family members I ring all the time and I've never felt that I am being a nuisance. They always give me time to talk about my husband and they tell me all I need to know, they have worked a miracle keeping everyone safe in lockdown I am so grateful for all their hard work."

Denise W
carehome.co.uk rating: 4.92 out of 5

"This care home is brilliant for my mum and she has been very cheery since coming here in December 2019."

Kerrie B
carehome.co.uk rating: 5 out of 5

"My mother has been in the home for a couple of years, and the staff have been great. I have no complaints with the home what so ever."

Dahl M
carehome.co.uk rating: 4.67 out of 5

"My mother-in-law has her ups and downs but the staff are very good at their jobs and calm her down straight away. The staff are very polite and caring with residents and visitors, they are all lovely and work very hard. They are all an asset to their company. Many thanks."

Gary M
carehome.co.uk rating: 4.92 out of 5

"My mother has been in the care of Barchester for 20 years. Around 6 years ago, her care needs had increased and she was transferred to Castle Rise. The care she receives here is outstanding and I cannot thank all the staff enough. Mum is genuinely loved by everyone at Castle Rise. I had several discussions with the staff and management and they have lots of suggestions on care ideas that make a difference to mum. The home has excellent connections with the local social services as well as the NHS, so mum gets the support easily and quickly when required."

Nigel B
carehome.co.uk rating: 4.67 out of 5

"I think the care home has amazing staff who are very kind. She doesn't get much company and spends most days watching television which she told me is very boring. My mum and I always go round to see her to take her out to different places. The home does have a bit of a bad smell to it. Sometimes the carers won't bring her drink (tea). My granny needs someone to be patient to listen to her and understand what she needs and most carers are in a rush."

Avalon S
carehome.co.uk rating: 3.67 out of 5

"Myself and my family were very impressed with care, help and kindness shown to my sister. She was treated with dignity and understanding. Near the end of her life the staff could not have been more helpful and informative. So I can say once again thank you to the staff and would be happy to spend my days in Castle Rise if the needs ever arose."

carehome.co.uk rating: 4.73 out of 5

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01482 767 415

All other calls

01482 839 115

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

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