What our families say

We score 7.5/10

3 Reviews

Latest Your Care Rating report

11 March 2017

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"My mother has been in the care of Barchester for 20 years. Around 6 years ago, her care needs had increased and she was transferred to Castle Rise. The care she receives here is outstanding and I cannot thank all the staff enough. Mum is genuinely loved by everyone at Castle Rise. I had several discussions with the staff and management and they have lots of suggestions on care ideas that make a difference to mum. The home has excellent connections with the local social services as well as the NHS, so mum gets the support easily and quickly when required."

Nigel B
carehome.co.uk rating: 4.67 out of 5

"I think the care home has amazing staff who are very kind. She doesn't get much company and spends most days watching television which she told me is very boring. My mum and I always go round to see her to take her out to different places. The home does have a bit of a bad smell to it. Sometimes the carers won't bring her drink (tea). My granny needs someone to be patient to listen to her and understand what she needs and most carers are in a rush."

Avalon S
carehome.co.uk rating: 3.67 out of 5

"Myself and my family were very impressed with care, help and kindness shown to my sister. She was treated with dignity and understanding. Near the end of her life the staff could not have been more helpful and informative. So I can say once again thank you to the staff and would be happy to spend my days in Castle Rise if the needs ever arose."

carehome.co.uk rating: 4.73 out of 5

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