What our families say

We score 9.7/10

47 Reviews

Latest Your Care Rating report
Good

11 April 2017

View the report

"My sister has been a resident since January 2016 and we have (my wife and I) always been happy with the care and support provided at Braeburn Lodge. In the past, we always felt the care and facilities were good. However, since the new manager, she has taken the home upwards, to another level of care, compassion and support. My sister's condition has deteriorated considerabley but the care and support provided is exemplary and we can only say "Thank You Braeburn"."

Geoffrey S
carehome.co.uk rating: 5 out of 5

"I cannot fault the care that Mum has been given since moving into the dementia unit at Braeburn Lodge. Our first visit convinced us that she would be safe, comfortable and well looked after. Mum is treated as an individual but also encouraged to interact with the staff and other residents. She has been out in the mini-bus on several trips and has been promised she can do activities she used to enjoy ie. gardening when the weather improves. Life has not stopped because Mum has dementia and is in a care home. The rooms are clean, the food is good and the staff really do care. I would recommend Braeburn Lodge to anybody."

C M
carehome.co.uk rating: 4.75 out of 5

"I have now been a resident for 10 months and am very happy with the standard of care I have received. The care assistants work very hard and should receive greater acknowledgement financially. There is wastage of food which could be rectified be serving smaller portions to those who regularly waste food. Sometimes, there seem to be fewer carers on the premises than are needed by the number of residents, particularly at night."

Joyce S
carehome.co.uk rating: 4.5 out of 5

"Very good at looking after my mum."

Bryan B
carehome.co.uk rating: 4.5 out of 5

"Care in the home is very good and all the carers work very hard. All the carers are patient and kind, but there is a shortage. The home provides different activities each day and residents can choose whether or not to join in. A lot of people come in to entertain residents, including children. There are nice gardens to walk around in - when it is fine."

M H
carehome.co.uk rating: 4.08 out of 5

"The initial meeting with the manager was very positive and put us as a family at ease knowing Mum would be very well looked after. Her first 6 weeks here we are very happy at the care she is receiving. The staff are very friendly and has given us peace of mind that Mum will be well looked after."

Jan V
carehome.co.uk rating: 5 out of 5

"One often dreams of living in paradise and that is what it was for my stay at Braeburn Lodge. One is cared for by angels who show kindness, tenderness and caring while still having a lovely sense of humour. The camaraderie between the angels was brilliant. I enjoyed the various types of entertainments and activities. The food was great. Needless to say, I will be visiting again."

Kenneth M
carehome.co.uk rating: 5 out of 5

"Throughout her stay my mother received very special care. Staff treated her as a friend or relative and knew what was required to keep her happy and comfortable. Her end-of-life care was handled sensitively with compassion and dignity. Thank you."

Chris Y
carehome.co.uk rating: 4.42 out of 5

"On behalf of myself and my family, I would like to thank all the Staff at Braeburn Lodge for the kindness, compassion and care they gave my father over the past 6 months. Their dedication and compassion ensured my fathers last few months were happy and comfortable. The whole package from accommodation, care, empathy, food and social activities were outstanding. I can never thank you all enough."

Denise A
carehome.co.uk rating: 5 out of 5

"My mother was very apprehensive about moving into a care home. Braeburn Lodge care home, with its friendly and caring staff, soon put her mind at rest. Whilst looking for a care home we looked at several homes but Braeburn Lodge stood out head and shoulders above the rest."

Melvyn G
carehome.co.uk rating: 5 out of 5

"Lovely, clean home. Good selection of food, friendly carers who get to know individual residents' needs. Well organised and fun activities that residents are encouraged to join in with, whatever their ability."

Marie D
carehome.co.uk rating: 5 out of 5

"My father recently died at the age of 94 and stayed at Braeburn Lodge for three years. The care he received was excellent and for the last two months of his life, he was cared for with compassion and affection."

Peter J
carehome.co.uk rating: 4.67 out of 5

"Very pleasant outlook. Staff are lovely - really lovely manageress. Very happy with the level of care provided for my dad."

Cherry B
carehome.co.uk rating: 4.67 out of 5

"Since my Mum has been a resident here she has found a new lease of life. She has participated in the entertainment and other social outings where she had very little to do in her own flat. She looks a lot healthier and happier and has begun to put weight on, due to the very good and healthy fresh food they receive daily. The staff are very friendly and professional and caring to every single resident. Their care is constant and nothing is too much trouble, for which we are very grateful. This is far and away the best care home in our opinion."

Gillian D
carehome.co.uk rating: 5 out of 5

"Very professional and caring. Excellent facilities, caring staff. Honestly one of the best care homes I have been to."

Paul M
carehome.co.uk rating: 5 out of 5

"How memory lane has improved since the new team leader has been apart of the team."

M C
carehome.co.uk rating: 5 out of 5

"Its early days into my dad's care but if things continue as well as they have so far I might move into Braeburn Lodge myself. Professional and friendly, a great combination."

Wendy M
carehome.co.uk rating: 5 out of 5

"The staff are always happy and chatty. They treat my mother with respect and as a human being. She is well looked after but still encouraged to be as independent as possible."

C D
carehome.co.uk rating: 4 out of 5

"I visit Barchester Braeburn Lodge Care Home regularly to visit my Grandma. Management has improved with the new manager who is very personable. There is always a lovely feeling in the home now."

K O
carehome.co.uk rating: 5 out of 5

"My sister, whose health has deteriorated (vascular dementia), has received exemplary help and support from the staff at Braeburn Lodge. They have reviewed and revised their regime with regards to her needs and even though her condition has worsened she is clearly more comfortable and peaceful. This has also made my visits a lot less stressful. I would like to thank all the staff but the manager and her senior carer and in particular."

Geoffrey S
carehome.co.uk rating: 4.92 out of 5

"I am very happy here. Staff are very kind. Home is beautiful and all the staff are great."

D H
carehome.co.uk rating: 5 out of 5

"Barchester Braeburn Lodge Care Home is an excellent care home. Care and facilities are amazing. It is fantastic to know that elderly people could live in an environment like Barchester Braeburn Lodge Care Home. Since the new manager came into post, Barchester Braeburn Lodge Care Home standard of care is really high."

J C
carehome.co.uk rating: 5 out of 5

"I have just been admitted here from the hospital, what a lovely home. The manager was very kind when she came to visit me in the hospital. My room is very large and clean. Staff are very kind and helpful."

Patricia F
carehome.co.uk rating: 5 out of 5

"My dad stayed at Braeburn Lodge in a transitional bed before coming home. All the staff were absolutely brilliant with him and I would recommend this nursing/care home to anyone needing this type of home for future care needs. My dad loved the food and put on a bit of weight in the 2 weeks that he stayed there."

Clare C
carehome.co.uk rating: 5 out of 5

"Staff are respectful of residents and do not seem patronising. Food is very good quality and rooms are always clean."

C D
carehome.co.uk rating: 3.92 out of 5

"Staff are kind and caring with the residents. They always try and brighten their day. It is good to know that my mother is being well cared for and she is happy in the residence."

Deborah W
carehome.co.uk rating: 4.25 out of 5

"One year ago I wrote an extremely unfavourable review relating to the care of a dear friend. I am happy to report that 9 months on - thanks to an excellent new manager and her permanent successor - a very different experience pertains. The home is now well-led, staff are energised and caring and although there is still some way to go, the daily experience for my elderly friend is now extremely positive and I am once again happy to recommend Barchester dementia/nursing care to anyone with a demanding service user."

Sandra D
carehome.co.uk rating: 4.5 out of 5

"My husband has been here since November 2015. It deteriorated from a lovely place for a person with dementia to live in, to a very mediocre and unsatisfactory home. After an interim manager brought it around in the last five months, I no longer worry about out him. The new manager has a great track record of managing local care homes so it has become a lovely place to visit a resident. I am so glad my husband is still there and I love visiting him daily."

Daphne L
carehome.co.uk rating: 4.67 out of 5

"I have lived here now for six weeks and feel very comfortable and secure here. The staff are all caring and the atmosphere is pleasant and welcoming. There is the opportunity to take part in activities and outings are arranged. The food is varied and well prepared and is served in attractive surroundings. The best alternative to living at home."

Joyce S
carehome.co.uk rating: 4.75 out of 5

"My Mother in law was accepted into the Home at short notice for a period of respite following an accident at home. The Manager has been available at short notice if there have been concerns/updates to discuss. It is not always possible to find the nurse on duty when I visit but generally, the care staff will go out of their way to locate the nurse and inform her that I would like to speak with her when she is available. Nearly all of the staff I have encountered in the home have been respectful, caring, friendly and helpful towards my Mother-in-law and indeed ourselves. My Mother-in-law is happy with her respite stay in the home and would be quite happy to stay there permanently if the need arose."

Barbara B
carehome.co.uk rating: 4.5 out of 5

"I broke my right hip on Easter Sunday 16.04.2017 and via treatment at various hospitals, I arrived eventually at Braeburn Lodge for a recuperative holiday April - June 2017. During my stay at Braeburn Lodge, I luxuriated in comfort and care. Sadly, like all things pleasant, it must come to an end. I would certainly recommend Braeburn Lodge for comfort and caring - if their needs were similar to my needs."

Joan P
carehome.co.uk rating: 4.33 out of 5

"The support and care that we receive from the staff during my father's last days were excellent. We were totally overwhelmed by the depth of feeling that they had for him. Their care and compassion made his passing dignified and relaxed. We could not have asked for better or nicer people to support us and Dad during this time."

Janet S
carehome.co.uk rating: 4.33 out of 5

"My first impression of Braeburn were warm and welcoming. I could see immediately that no expense had been spared regarding furnishing. The whole atmosphere for me spoke of relaxing, don't worry about anything. That feeling has never gone away and I can go home knowing that my dear husband is in good hands and nothing is too much trouble. The carers are all hard working and will do pretty much everything you could want. I admire them all. Yes it is expensive and in my view worth every penny. I can go home after visiting knowing that my husband is in good hands. Thank you all for everything you do."

Margaret R
carehome.co.uk rating: 4 out of 5

"Some staff were not attentive to mums needs (her words). Some of the clients were frightening, sometimes felt frightened."

Philip V
carehome.co.uk rating: 3.67 out of 5

"Mother was generally well looked after, whilst we were on holiday. The staff welcomed her and made her feel at home and safe. She had been unwell prior to our holiday hence the need for her to stay at Braeburn. She slept well, better than at home and from what we hear joined in with most activities on offer. As discussed with a member of staff minor issues were a choice of food (not always what she liked) and little access to the phone when friends and relatives rang."

Anne C
carehome.co.uk rating: 4.08 out of 5

"Mum spent two weeks in respite care and thoroughly enjoyed her "holiday". She will be very happy to go again and said she couldn't fault anything or anybody. Everyone was kind, friendly and caring from the nurses and carers, the chef and the cleaners. She enjoyed the food, the company and the high quality. For me it was peace of mind to know that mum was in safe hands and happy whilst I was on holiday."

Marje A
carehome.co.uk rating: 4.92 out of 5

"We found the atmosphere welcoming to both of us, home and gardens presented well both inside and out. My husband, who can be very critical, said he enjoyed his stay at Braeburn Lodge. He found the staff friendly, food and comfort good and would be happy to go again. He is already booked in for his next respite stay. It gives me some comfort to know this because of his Alzheimer's dementia makes it impossible for me to carry on caring for him. I could approach Braeburn Lodge with confidence."

Suzanne L
carehome.co.uk rating: 5 out of 5

"I came over the Christmas period, the care was excellent. Lots of activities and very good food. I would come again."

H M
carehome.co.uk rating: 5 out of 5

"My sister has now been in Braeburn for just over 6 weeks she is much better in herself and has a more relaxed and happy demeanour. The care and attention she is receiving is excellent/exemplary. All the staff, nurses and carers have a great attitude and commitment. The food and diet is also very good."

Geoff S
carehome.co.uk rating: 5 out of 5

"i was greeted warmly and shown to a well equipped and beautifully furnished room. Menus were varied and plentiful - soup being a particular favourite. Despite being very busy the staff were helpful and readily available at all times."

Ann S
carehome.co.uk rating: 4.17 out of 5

"My mum went into Braeburn Lodge for respite while I was on holiday for three weeks. She had never been in a home before and I was dreading it as I thought she would not settle. The first couple of days she struggled and they re-assessed the situation and moved her. She then settled in fine and thought she worked there! She was allowed to do her own thing, pottering around and helping the carers in their jobs. She was well cared for and that's all we could ask for."

Anne H
carehome.co.uk rating: 4.58 out of 5

"This was mums second respite visit and from walking in mum was made to feel welcomed back. Staff remembered her from her previous visit, making mum feel at home straight away. Unfortunately mum caught the sickness bug that was in the home at the time but was looked after properly and with the dignity needed with the "bugs" affect on her. Thank you Braeburn Deeping St James. Mum is looking forward to seeing you all again soon."

C C
carehome.co.uk rating: 4.5 out of 5

"All the staff make everyone feel welcome, residents and visitors alike. The carers are considerate and work very hard to make a happy and relaxed atmosphere for the residents. The meals are appetising and there is a good choice of menu. Friends and relatives are welcome to join residents for meals."

Margaret H
carehome.co.uk rating: 4.67 out of 5

"From the initial look around to collecting my mother after her respite care, the whole experience was extremely positive. The attention to detail, the quality of the staff and the whole atmosphere of the Braeburn Lodge left me and my mother feeling that she was in a place of real care and safety. This had not always been the case with previous respite homes. The fact that my mother has been recommending Braeburn Lodge to all her friends is probably the highest praise!"

S B
carehome.co.uk rating: 5 out of 5

"Very pleasant stay with excellent care. I miss all the friendly staff."

Eileen H
carehome.co.uk rating: 5 out of 5

"The two weeks I stayed here were very enjoyable. I was made to feel welcome by staff and the other residents. The meals were excellent, my room was comfortable with a lovely garden outlook. The bed was very comfortable. At the beginning of my stay I had a couple of falls and the care I received was excellent, I had banged my head and there was always someone checking in on me for 24 hours to make sure I had not hurt myself (eg. concussion). The entertainment programme was good and I enjoyed the trips out and about. I am looking forward to returning."

Doris S
carehome.co.uk rating: 4.92 out of 5

"A very appealing and modern environment, easy access round the home and garden. Overall very pleased with my dad's respite stay. Maybe communication between the staff could be improved, for example; information given to one shift was not always passed on the the next shift or management. Also there were times when I was visiting - that my dad was left for up to 20 minutes after asking to use the toilet before assistance came."

Jane T
carehome.co.uk rating: 4 out of 5

"We are three daughters who have recently taken difficult decision to move our mother from independent living into care at Braeburn Lodge. Her room is light, with patio doors to the garden and lovely en-suite facilities. The management have facilitated bringing bits of furniture, hanging pictures, photos and making the room personal and familiar. Crucially they welcomed her small, much loved elderly cat as well. She is really enjoying the food. Most important of all, the staff are without exception superb; caring, thorough, reliable and cheerful. She has settled much better than we feared. We visited a number of homes, and chose with great care. The home is expensive but we believe it offers excellent care, and we have peace of mind knowing that mother is content, safe and enjoying high quality care."

Mary A
carehome.co.uk rating: 4.92 out of 5

"My husband said it was a good experience, staff excellent and couldn't do enough to make his stay comfortable. The rooms were comfortable and clean and the food was well cooked, good choices and tasty."

Margaret
carehome.co.uk rating: 5 out of 5

"Mom was reluctant to go into respite but once there she settled ok. Unfortunately she did have a couple of falls whilst there but they called medics and it was due to an infection."

Suzanne H
carehome.co.uk rating: 5 out of 5

"Everything from the first enquiry was totally professional but in a caring way. Mum was welcomed and made to feel part of the home immediately. All staff were a credit to the home. Mum said the food was excellent!"

Christine
carehome.co.uk rating: 4.92 out of 5

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Braeburn Road Deeping St James PE6 8GP Get directions
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