What our families say
11 April 2017View the report
"Braeburn Lodge and the staff are truly amazing. My mother moved here after 5 years in another care home. I knew straight away this was a good place for her to reside. I wish she had moved sooner. The nursing care is professional and compassionate and outstanding. I am really impressed by the communication between the staff and myself. The home is clean and well maintained. I cannot comment on the activities as mum is not really involved as yet but the programme looks entertaining."
Paula Scarehome.co.uk rating: 4.5 out of 5
"You now have an amazing team of staff who give a high standard of care to each resident, treating everyone with compassion and dignity. We would highly recommend this care home. The staff go out of their way to provide the personal care that is needed and also to their families. We couldn’t wish for better care for my mum in her final stages of life. We will be coming back to see you all."
Christine G carehome.co.uk rating: 4.83 out of 5
"I honestly cannot fault the staff, they truly do an amazing job. The home is caring, clean and welcoming to both residents and family visiting. My nanny was well looked after and happy which was a huge reassurance for the family. It’s not just a job for the staff working there, they care and do such a fab job at making the residents feel loved and happy. Even at the end, the staff were sensitive and respectful, looking after Nanny and us, something I truly appreciate and won’t ever forget. I’m just pleased this is where Nanny got to stay, thank you for making it such a positive experience for her."
Helen E carehome.co.uk rating: 5 out of 5
"There appears to be a relaxed, calm atmosphere. The staff are friendly, helpful and very welcoming. My friend is on good terms with the carers. I visited on a Saturday and there were not any activities whilst I was there."
J Ncarehome.co.uk rating: 4.64 out of 5
"The care is excellent. The staff show professionalism throughout and are warm and engaging, they all make eye contact and say hello. So simple and basic but important. Both my brother and my mum (1wks respite) speak very highly of the home and the staff."
D Scarehome.co.uk rating: 5 out of 5
"My brother moved here only a few weeks ago, yet he has settled in and been made to feel so very welcome. All the staff are professional, caring and respectful. The manager is a gem - great energy and a very cheerful guy with a lovely sense of humour. My mother, who is 88 visits my brother and she too is treated like royalty."
D Scarehome.co.uk rating: 5 out of 5
"I felt welcomed. All the staff were very friendly and helpful. The meal I was given was of a high standard and I enjoyed it."
Christine Hcarehome.co.uk rating: 5 out of 5
"Staff friendly. It is very clean. Make you feel at ease. All the staff are helpful. They go out of their way to help."
Allen Hcarehome.co.uk rating: 4.67 out of 5
"On entering Braeburn Lodge there is a feeling of brightness and activity (and a welcome from the receptionist). My fortnightly visits over 2 1/2 years have included speaking with residents in their rooms. I have been able to notice staff dealing with residents politely and appropriately and observed various ways in which residents interests may be gained (celebration of special days, outings etc). Only occasionally have I heard any complaint about the resident having to wait for attention and this has not been in the recent past."
L Ocarehome.co.uk rating: 4 out of 5
"Since moving our mother into Braeburn Lodge we have seen a vast improvement in both her health and state of mind. She had had two very difficult years trying to cope with my father who had Dementia and the loss of her eldest along with her own problems. She now smiles again. She has made friends with residents and has several BFFs and has a bond with some of the carers that is unbreakable. There have been a few minor problems but they have been easily rectified."
Teresa Mcarehome.co.uk rating: 4.58 out of 5
"My experience here has been very good. I find the staff (carers, nursing staff, household and kitchen staff), committed in their work and willing to go beyond their duty to help. The manager is approachable and we are treated with sensitivity to our needs."
Joyce Scarehome.co.uk rating: 4.67 out of 5
"Clean, very friendly, helpful and knowledgeable."
A Rcarehome.co.uk rating: 5 out of 5
"The care has been excellent and my sister-in-law would not be here if she had not come into this home."
David Gcarehome.co.uk rating: 4.42 out of 5
"All of the staff at Braeburn Lodge are friendly and caring, the majority of them go the extra mile in their care to make sure my Mother-in-law and other residents have well looked after. This includes the Home Manager, Reception and Office staff, Kitchen Staff, Activity Staff, the Unit Manager, Senior Carers, Carers, Cleaners, Gardener and Maintenance staff. I hope I have not left anyone out. The staff appear happier in their work since the arrival of the new Manager and when we visit it feels like one happy and loving family which is great. I know that if my Mother-in-law feels poorly or has a fall that she is in good hands and that the staff on duty will contact us and call for any medical services required. The meals are very varied and the food of good quality and well cooked. My Mother-in-law continues to put on weight with the three good meals a day plus snacks in between and thoroughly enjoys the food. The fixtures and fittings are of good quality and well maintained."
Barbaracarehome.co.uk rating: 4.58 out of 5
"My father always appears comfortable and happy. My only frustration is that communication between all staff is very lapse. There is no proper handover and I keep having to address the same queries with individual staff."
Luke Scarehome.co.uk rating: 3.92 out of 5
"My mum has been at Braeburn since it opened in 2015 and I have been totally happy with her care. The staff are lovely and have looked after my mum in every possible way. I find it great to know my mum is so well cared for."
Angela Gcarehome.co.uk rating: 4.92 out of 5
"Very supportive and friendly."
Sidney Hcarehome.co.uk rating: 4.18 out of 5
"The care team are all very welcoming and outstanding in their positive attitude to provide the best care for the residents."
Fraser Rcarehome.co.uk rating: 4.5 out of 5
"Having visited residents in many care homes in the area, I was really impressed by Braeburn Lodge. All of my mothers' visitors are saying that they would like to book a place here! Mum has been here for nearly two weeks and says that she has already become very fond of some of her carers and that all of them are very kind to her. The manager has been extremely supportive and helpful. The home offers all sorts of activities (which may not be applicable to mum) and lovely seating areas - not just one lounge with a television on all the time. The home is very clean and attractive, the rooms are light and spacious with many having a door to a patio area. This has been simply wonderful for mum as she loves being able to look out into the attractive garden and watch the birds and squirrels. She says that the food is excellent as well."
Claire Hcarehome.co.uk rating: 4.5 out of 5
"Very clean home with extremely friendly staff."
Philip Mcarehome.co.uk rating: 4.75 out of 5
"Have experienced other care homes with my mother. She spent the last 5 years of her life in care, so from a personal perspective I can measure how Braeburn equates against other homes. Overall, it fairs well against competitors. It is not the absolute best, but, believe me, there are far worse homes in operation. Braeburn is a well equipped new home that strives to give residents a comfortable life. The staff and carers work hard to provide help and assistance. There are little areas where improvement would be useful but on the whole, a good care home."
Stuart Pcarehome.co.uk rating: 3.92 out of 5
"Staff at Barchester Braeburn Lodge are always receptive to any requests in connection with my father's care. They frequently drop what they are doing when requested to attend to his needs and are flexible at all times with a smile. The facilities and surroundings are homely, do not smell and there are a variety of pleasant rooms. Food too is excellent and activity staff do their best to provide active stimulation and outings."
G Ccarehome.co.uk rating: 4.45 out of 5
"Braeburn Lodge has exceeded my expectations. The level of care for my mother has been excellent. The staff are proactive in supporting all aspects of my mum's life from activities provided to medical needs. The care home itself has a community feel and is a positive environment. The home is clean, well designed and beautifully decorated and furnished. The staff are respectful and the management approachable responding quickly to any questions or concerns."
Z Fcarehome.co.uk rating: 5 out of 5
"Excellent! Staff caring, pleasant, patient. The manager couldn't be more helpful. Food fantastic. My 9-year-old granddaughter asked if she could book her place for when she is the age of her great-grandma - 95!"
C Fcarehome.co.uk rating: 5 out of 5
"In January 2018 my husband who already had advancing Alzheimer's dementia suffered a stroke which robbed him of most of his other faculties. It was necessary to find him a nursing place for his discharge from hospital. The staff at Braeburn Lodge responded swiftly and efficiently and he is well settled. He is cared for at all times with professional and kindly care and I am very happy for him to be there. He has a lovely room and the home is always clean and tidy and comfortable."
S Lcarehome.co.uk rating: 4.83 out of 5
"The staff in this care home always show the appropriate level of respect which is very important for vulnerable residents. Care has been excellent both at a residential and a nursing level."
R Ccarehome.co.uk rating: 4.17 out of 5
"My sister has been a resident since January 2016 and we have (my wife and I) always been happy with the care and support provided at Braeburn Lodge. In the past, we always felt the care and facilities were good. However, since the new manager, she has taken the home upwards, to another level of care, compassion and support. My sister's condition has deteriorated considerabley but the care and support provided is exemplary and we can only say "Thank You Braeburn"."
Geoffrey Scarehome.co.uk rating: 5 out of 5
"I cannot fault the care that Mum has been given since moving into the dementia unit at Braeburn Lodge. Our first visit convinced us that she would be safe, comfortable and well looked after. Mum is treated as an individual but also encouraged to interact with the staff and other residents. She has been out in the mini-bus on several trips and has been promised she can do activities she used to enjoy ie. gardening when the weather improves. Life has not stopped because Mum has dementia and is in a care home. The rooms are clean, the food is good and the staff really do care. I would recommend Braeburn Lodge to anybody."
C Mcarehome.co.uk rating: 4.75 out of 5
"I have now been a resident for 10 months and am very happy with the standard of care I have received. The care assistants work very hard and should receive greater acknowledgement financially. There is wastage of food which could be rectified be serving smaller portions to those who regularly waste food. Sometimes, there seem to be fewer carers on the premises than are needed by the number of residents, particularly at night."
Joyce Scarehome.co.uk rating: 4.5 out of 5
"Very good at looking after my mum."
Bryan Bcarehome.co.uk rating: 4.5 out of 5
"Care in the home is very good and all the carers work very hard. All the carers are patient and kind, but there is a shortage. The home provides different activities each day and residents can choose whether or not to join in. A lot of people come in to entertain residents, including children. There are nice gardens to walk around in - when it is fine."
M Hcarehome.co.uk rating: 4.08 out of 5
"The initial meeting with the manager was very positive and put us as a family at ease knowing Mum would be very well looked after. Her first 6 weeks here we are very happy at the care she is receiving. The staff are very friendly and has given us peace of mind that Mum will be well looked after."
Jan Vcarehome.co.uk rating: 5 out of 5
"One often dreams of living in paradise and that is what it was for my stay at Braeburn Lodge. One is cared for by angels who show kindness, tenderness and caring while still having a lovely sense of humour. The camaraderie between the angels was brilliant. I enjoyed the various types of entertainments and activities. The food was great. Needless to say, I will be visiting again."
Kenneth Mcarehome.co.uk rating: 5 out of 5
"Throughout her stay my mother received very special care. Staff treated her as a friend or relative and knew what was required to keep her happy and comfortable. Her end-of-life care was handled sensitively with compassion and dignity. Thank you."
Chris Ycarehome.co.uk rating: 4.42 out of 5
"On behalf of myself and my family, I would like to thank all the Staff at Braeburn Lodge for the kindness, compassion and care they gave my father over the past 6 months. Their dedication and compassion ensured my fathers last few months were happy and comfortable. The whole package from accommodation, care, empathy, food and social activities were outstanding. I can never thank you all enough."
Denise Acarehome.co.uk rating: 5 out of 5
"Lovely, clean home. Good selection of food, friendly carers who get to know individual residents' needs. Well organised and fun activities that residents are encouraged to join in with, whatever their ability."
Marie Dcarehome.co.uk rating: 5 out of 5
"My father recently died at the age of 94 and stayed at Braeburn Lodge for three years. The care he received was excellent and for the last two months of his life, he was cared for with compassion and affection."
Peter Jcarehome.co.uk rating: 4.67 out of 5
"Very pleasant outlook. Staff are lovely - really lovely manageress. Very happy with the level of care provided for my dad."
Cherry Bcarehome.co.uk rating: 4.67 out of 5
"My mother was very apprehensive about moving into a care home. Braeburn Lodge care home, with its friendly and caring staff, soon put her mind at rest. Whilst looking for a care home we looked at several homes but Braeburn Lodge stood out head and shoulders above the rest."
Melvyn Gcarehome.co.uk rating: 5 out of 5
"Since my Mum has been a resident here she has found a new lease of life. She has participated in the entertainment and other social outings where she had very little to do in her own flat. She looks a lot healthier and happier and has begun to put weight on, due to the very good and healthy fresh food they receive daily. The staff are very friendly and professional and caring to every single resident. Their care is constant and nothing is too much trouble, for which we are very grateful. This is far and away the best care home in our opinion."
Gillian Dcarehome.co.uk rating: 5 out of 5
"Very professional and caring. Excellent facilities, caring staff. Honestly one of the best care homes I have been to."
Paul Mcarehome.co.uk rating: 5 out of 5
"How memory lane has improved since the new team leader has been apart of the team."
M Ccarehome.co.uk rating: 5 out of 5
"Its early days into my dad's care but if things continue as well as they have so far I might move into Braeburn Lodge myself. Professional and friendly, a great combination."
Wendy Mcarehome.co.uk rating: 5 out of 5
"The staff are always happy and chatty. They treat my mother with respect and as a human being. She is well looked after but still encouraged to be as independent as possible."
C Dcarehome.co.uk rating: 4 out of 5
"I visit Barchester Braeburn Lodge Care Home regularly to visit my Grandma. Management has improved with the new manager who is very personable. There is always a lovely feeling in the home now."
K Ocarehome.co.uk rating: 5 out of 5
"My sister, whose health has deteriorated (vascular dementia), has received exemplary help and support from the staff at Braeburn Lodge. They have reviewed and revised their regime with regards to her needs and even though her condition has worsened she is clearly more comfortable and peaceful. This has also made my visits a lot less stressful. I would like to thank all the staff but the manager and her senior carer and in particular."
Geoffrey Scarehome.co.uk rating: 4.92 out of 5
"I am very happy here. Staff are very kind. Home is beautiful and all the staff are great."
D Hcarehome.co.uk rating: 5 out of 5
"Barchester Braeburn Lodge Care Home is an excellent care home. Care and facilities are amazing. It is fantastic to know that elderly people could live in an environment like Barchester Braeburn Lodge Care Home. Since the new manager came into post, Barchester Braeburn Lodge Care Home standard of care is really high."
J Ccarehome.co.uk rating: 5 out of 5
"I have just been admitted here from the hospital, what a lovely home. The manager was very kind when she came to visit me in the hospital. My room is very large and clean. Staff are very kind and helpful."
Patricia Fcarehome.co.uk rating: 5 out of 5
"My dad stayed at Braeburn Lodge in a transitional bed before coming home. All the staff were absolutely brilliant with him and I would recommend this nursing/care home to anyone needing this type of home for future care needs. My dad loved the food and put on a bit of weight in the 2 weeks that he stayed there."
Clare Ccarehome.co.uk rating: 5 out of 5
"Staff are respectful of residents and do not seem patronising. Food is very good quality and rooms are always clean."
C Dcarehome.co.uk rating: 3.92 out of 5
"Staff are kind and caring with the residents. They always try and brighten their day. It is good to know that my mother is being well cared for and she is happy in the residence."
Deborah Wcarehome.co.uk rating: 4.25 out of 5
"One year ago I wrote an extremely unfavourable review relating to the care of a dear friend. I am happy to report that 9 months on - thanks to an excellent new manager and her permanent successor - a very different experience pertains. The home is now well-led, staff are energised and caring and although there is still some way to go, the daily experience for my elderly friend is now extremely positive and I am once again happy to recommend Barchester dementia/nursing care to anyone with a demanding service user."
Sandra Dcarehome.co.uk rating: 4.5 out of 5
"My husband has been here since November 2015. It deteriorated from a lovely place for a person with dementia to live in, to a very mediocre and unsatisfactory home. After an interim manager brought it around in the last five months, I no longer worry about out him. The new manager has a great track record of managing local care homes so it has become a lovely place to visit a resident. I am so glad my husband is still there and I love visiting him daily."
Daphne Lcarehome.co.uk rating: 4.67 out of 5
"I have lived here now for six weeks and feel very comfortable and secure here. The staff are all caring and the atmosphere is pleasant and welcoming. There is the opportunity to take part in activities and outings are arranged. The food is varied and well prepared and is served in attractive surroundings. The best alternative to living at home."
Joyce Scarehome.co.uk rating: 4.75 out of 5
"My Mother in law was accepted into the Home at short notice for a period of respite following an accident at home. The Manager has been available at short notice if there have been concerns/updates to discuss. It is not always possible to find the nurse on duty when I visit but generally, the care staff will go out of their way to locate the nurse and inform her that I would like to speak with her when she is available. Nearly all of the staff I have encountered in the home have been respectful, caring, friendly and helpful towards my Mother-in-law and indeed ourselves. My Mother-in-law is happy with her respite stay in the home and would be quite happy to stay there permanently if the need arose."
Barbara Bcarehome.co.uk rating: 4.5 out of 5
"I broke my right hip on Easter Sunday 16.04.2017 and via treatment at various hospitals, I arrived eventually at Braeburn Lodge for a recuperative holiday April - June 2017. During my stay at Braeburn Lodge, I luxuriated in comfort and care. Sadly, like all things pleasant, it must come to an end. I would certainly recommend Braeburn Lodge for comfort and caring - if their needs were similar to my needs."
Joan Pcarehome.co.uk rating: 4.33 out of 5
"The support and care that we receive from the staff during my father's last days were excellent. We were totally overwhelmed by the depth of feeling that they had for him. Their care and compassion made his passing dignified and relaxed. We could not have asked for better or nicer people to support us and Dad during this time."
Janet Scarehome.co.uk rating: 4.33 out of 5
"My first impression of Braeburn were warm and welcoming. I could see immediately that no expense had been spared regarding furnishing. The whole atmosphere for me spoke of relaxing, don't worry about anything. That feeling has never gone away and I can go home knowing that my dear husband is in good hands and nothing is too much trouble. The carers are all hard working and will do pretty much everything you could want. I admire them all. Yes it is expensive and in my view worth every penny. I can go home after visiting knowing that my husband is in good hands. Thank you all for everything you do."
Margaret Rcarehome.co.uk rating: 4 out of 5
"Some staff were not attentive to mums needs (her words). Some of the clients were frightening, sometimes felt frightened."
Philip Vcarehome.co.uk rating: 3.67 out of 5
"Mother was generally well looked after, whilst we were on holiday. The staff welcomed her and made her feel at home and safe. She had been unwell prior to our holiday hence the need for her to stay at Braeburn. She slept well, better than at home and from what we hear joined in with most activities on offer. As discussed with a member of staff minor issues were a choice of food (not always what she liked) and little access to the phone when friends and relatives rang."
Anne Ccarehome.co.uk rating: 4.08 out of 5
"Mum spent two weeks in respite care and thoroughly enjoyed her "holiday". She will be very happy to go again and said she couldn't fault anything or anybody. Everyone was kind, friendly and caring from the nurses and carers, the chef and the cleaners. She enjoyed the food, the company and the high quality. For me it was peace of mind to know that mum was in safe hands and happy whilst I was on holiday."
Marje Acarehome.co.uk rating: 4.92 out of 5
"We found the atmosphere welcoming to both of us, home and gardens presented well both inside and out. My husband, who can be very critical, said he enjoyed his stay at Braeburn Lodge. He found the staff friendly, food and comfort good and would be happy to go again. He is already booked in for his next respite stay. It gives me some comfort to know this because of his Alzheimer's dementia makes it impossible for me to carry on caring for him. I could approach Braeburn Lodge with confidence."
Suzanne Lcarehome.co.uk rating: 5 out of 5
"I came over the Christmas period, the care was excellent. Lots of activities and very good food. I would come again."
H Mcarehome.co.uk rating: 5 out of 5
"My sister has now been in Braeburn for just over 6 weeks she is much better in herself and has a more relaxed and happy demeanour. The care and attention she is receiving is excellent/exemplary. All the staff, nurses and carers have a great attitude and commitment. The food and diet is also very good."
Geoff Scarehome.co.uk rating: 5 out of 5
"i was greeted warmly and shown to a well equipped and beautifully furnished room. Menus were varied and plentiful - soup being a particular favourite. Despite being very busy the staff were helpful and readily available at all times."
Ann Scarehome.co.uk rating: 4.17 out of 5
"My mum went into Braeburn Lodge for respite while I was on holiday for three weeks. She had never been in a home before and I was dreading it as I thought she would not settle. The first couple of days she struggled and they re-assessed the situation and moved her. She then settled in fine and thought she worked there! She was allowed to do her own thing, pottering around and helping the carers in their jobs. She was well cared for and that's all we could ask for."
Anne Hcarehome.co.uk rating: 4.58 out of 5
"This was mums second respite visit and from walking in mum was made to feel welcomed back. Staff remembered her from her previous visit, making mum feel at home straight away. Unfortunately mum caught the sickness bug that was in the home at the time but was looked after properly and with the dignity needed with the "bugs" affect on her. Thank you Braeburn Deeping St James. Mum is looking forward to seeing you all again soon."
C Ccarehome.co.uk rating: 4.5 out of 5
"Very pleasant stay with excellent care. I miss all the friendly staff."
Eileen Hcarehome.co.uk rating: 5 out of 5
"All the staff make everyone feel welcome, residents and visitors alike. The carers are considerate and work very hard to make a happy and relaxed atmosphere for the residents. The meals are appetising and there is a good choice of menu. Friends and relatives are welcome to join residents for meals."
Margaret Hcarehome.co.uk rating: 4.67 out of 5
"From the initial look around to collecting my mother after her respite care, the whole experience was extremely positive. The attention to detail, the quality of the staff and the whole atmosphere of the Braeburn Lodge left me and my mother feeling that she was in a place of real care and safety. This had not always been the case with previous respite homes. The fact that my mother has been recommending Braeburn Lodge to all her friends is probably the highest praise!"
S Bcarehome.co.uk rating: 5 out of 5
"The two weeks I stayed here were very enjoyable. I was made to feel welcome by staff and the other residents. The meals were excellent, my room was comfortable with a lovely garden outlook. The bed was very comfortable. At the beginning of my stay I had a couple of falls and the care I received was excellent, I had banged my head and there was always someone checking in on me for 24 hours to make sure I had not hurt myself (eg. concussion). The entertainment programme was good and I enjoyed the trips out and about. I am looking forward to returning."
Doris Scarehome.co.uk rating: 4.92 out of 5
"A very appealing and modern environment, easy access round the home and garden. Overall very pleased with my dad's respite stay. Maybe communication between the staff could be improved, for example; information given to one shift was not always passed on the the next shift or management. Also there were times when I was visiting - that my dad was left for up to 20 minutes after asking to use the toilet before assistance came."
Jane Tcarehome.co.uk rating: 4 out of 5
"We are three daughters who have recently taken difficult decision to move our mother from independent living into care at Braeburn Lodge. Her room is light, with patio doors to the garden and lovely en-suite facilities. The management have facilitated bringing bits of furniture, hanging pictures, photos and making the room personal and familiar. Crucially they welcomed her small, much loved elderly cat as well. She is really enjoying the food. Most important of all, the staff are without exception superb; caring, thorough, reliable and cheerful. She has settled much better than we feared. We visited a number of homes, and chose with great care. The home is expensive but we believe it offers excellent care, and we have peace of mind knowing that mother is content, safe and enjoying high quality care."
Mary Acarehome.co.uk rating: 4.92 out of 5
"My husband said it was a good experience, staff excellent and couldn't do enough to make his stay comfortable. The rooms were comfortable and clean and the food was well cooked, good choices and tasty."
Margaretcarehome.co.uk rating: 5 out of 5
"Mom was reluctant to go into respite but once there she settled ok. Unfortunately she did have a couple of falls whilst there but they called medics and it was due to an infection."
Suzanne Hcarehome.co.uk rating: 5 out of 5
"Everything from the first enquiry was totally professional but in a caring way. Mum was welcomed and made to feel part of the home immediately. All staff were a credit to the home. Mum said the food was excellent!"
Christinecarehome.co.uk rating: 4.92 out of 5
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