Reviews for Braeburn Lodge Care Home

This is an amazing nursing home. My brother was resident there for five years and we never had any qualms or concerns about the level of care and attention he received .
He had severe MS and multiple needs - he was always treated with respect and care. His dignity was maintained at all times and the staff were all professional , caring and dedicated - with some lovely touches of humour too.
They took time to know my brother not just as a resident but as a person, an individual with a personality and past.
I cannot thank the staff - all of them - enough for the support they gave to our elderly Mum when she visited my brother and when she had some stays there herself.
My dear brother sadly passed away on the 11th June this year. I cannot praise or thank the team enough for the exemplary care that they showed not only to my brother but also to myself and my wife during the final weeks of my brothers life.
They made him safe, pain free and calm so that he had a good death. They looked after us with tenderness and kindness.
Have no fear about being a resident or a relative - this is a well run , professionally managed caring home.
I thank everyone there for the care they gave.
Di Smith .

As a visitor to Braeburn always find the residents happy and comfortable. Activities and Carers friendly and attentive. Great place to be.

I want to say a huge thank you to the manager Jane and her team, who have gone above and beyond to help us as a family, my mum was suddenly taken very poorly and we needed urgent care for my Dad, within 24hrs he had a wonderful cosy room, we will always be grateful for the care and understanding of our situation, Braeburn lodge is a beautiful family orientated place, who make you feel very welcome.

"My cousin came here in August 2024. I am his next of kin and power of attorney. My cousin is well looked after and has made this his home. He is very happy and enjoys the activities. The staff are very friendly and caring. I am extremely pleased with Braeburn Lodge Care Home."

J F
carehome.co.uk rating: 5.00 out of 5

"My father always appears comfortable and happy. My only frustration is that communication between all staff is very lapse. There is no proper handover and I keep having to address the same queries with individual staff."

Luke S
carehome.co.uk rating: 3.92 out of 5

"Very supportive and friendly."

Sidney H
carehome.co.uk rating: 4.18 out of 5

"My mum has been at Braeburn since it opened in 2015 and I have been totally happy with her care. The staff are lovely and have looked after my mum in every possible way. I find it great to know my mum is so well cared for."

Angela G
carehome.co.uk rating: 4.92 out of 5

"All of the staff at Braeburn Lodge are friendly and caring, the majority of them go the extra mile in their care to make sure my Mother-in-law and other residents have well looked after. This includes the Home Manager, Reception and Office staff, Kitchen Staff, Activity Staff, the Unit Manager, Senior Carers, Carers, Cleaners, Gardener and Maintenance staff. I hope I have not left anyone out. The staff appear happier in their work since the arrival of the new Manager and when we visit it feels like one happy and loving family which is great. I know that if my Mother-in-law feels poorly or has a fall that she is in good hands and that the staff on duty will contact us and call for any medical services required. The meals are very varied and the food of good quality and well cooked. My Mother-in-law continues to put on weight with the three good meals a day plus snacks in between and thoroughly enjoys the food. The fixtures and fittings are of good quality and well maintained."

Barbara
carehome.co.uk rating: 4.58 out of 5

"The care has been excellent and my sister-in-law would not be here if she had not come into this home."

David G
carehome.co.uk rating: 4.42 out of 5

"My experience here has been very good. I find the staff (carers, nursing staff, household and kitchen staff), committed in their work and willing to go beyond their duty to help. The manager is approachable and we are treated with sensitivity to our needs."

Joyce S
carehome.co.uk rating: 4.67 out of 5

"Clean, very friendly, helpful and knowledgeable."

A R
carehome.co.uk rating: 5.00 out of 5

"Since moving our mother into Braeburn Lodge we have seen a vast improvement in both her health and state of mind. She had had two very difficult years trying to cope with my father who had Dementia and the loss of her eldest along with her own problems. She now smiles again. She has made friends with residents and has several BFFs and has a bond with some of the carers that is unbreakable. There have been a few minor problems but they have been easily rectified."

Teresa M
carehome.co.uk rating: 4.58 out of 5

"On entering Braeburn Lodge there is a feeling of brightness and activity (and a welcome from the receptionist). My fortnightly visits over 2 1/2 years have included speaking with residents in their rooms. I have been able to notice staff dealing with residents politely and appropriately and observed various ways in which residents interests may be gained (celebration of special days, outings etc). Only occasionally have I heard any complaint about the resident having to wait for attention and this has not been in the recent past."

L O
carehome.co.uk rating: 4.00 out of 5

"I felt welcomed. All the staff were very friendly and helpful. The meal I was given was of a high standard and I enjoyed it."

Christine H
carehome.co.uk rating: 5.00 out of 5

"Staff friendly. It is very clean. Make you feel at ease. All the staff are helpful. They go out of their way to help."

Allen H
carehome.co.uk rating: 4.67 out of 5

"There appears to be a relaxed, calm atmosphere. The staff are friendly, helpful and very welcoming. My friend is on good terms with the carers. I visited on a Saturday and there were not any activities whilst I was there."

J N
carehome.co.uk rating: 4.64 out of 5

"You now have an amazing team of staff who give a high standard of care to each resident, treating everyone with compassion and dignity. We would highly recommend this care home. The staff go out of their way to provide the personal care that is needed and also to their families. We couldn’t wish for better care for my mum in her final stages of life. We will be coming back to see you all."

Christine G
carehome.co.uk rating: 4.83 out of 5

"I honestly cannot fault the staff, they truly do an amazing job. The home is caring, clean and welcoming to both residents and family visiting. My Nanny was well looked after and happy which was a huge reassurance for the family. It’s not just a job for the staff working there, they care and do such a fab job at making the residents feel loved and happy. Even at the end, the staff were sensitive and respectful, looking after Nanny and us, something I truly appreciate and won’t ever forget. I’m just pleased this is where Nanny got to stay, thank you for making it such a positive experience for her."

Helen E
carehome.co.uk rating: 5.00 out of 5

"Braeburn Lodge and the staff are truly amazing. My mother moved here after 5 years in another care home. I knew straight away this was a good place for her to reside. I wish she had moved sooner. The nursing care is professional and compassionate and outstanding. I am really impressed by the communication between the staff and myself. The home is clean and well maintained. I cannot comment on the activities as mum is not really involved as yet but the programme looks entertaining."

Paula S
carehome.co.uk rating: 4.50 out of 5

"Braeburn Lodge is very friendly and the staff is good. Nothing is too much trouble for them. I always enjoy my stay with them."

Doris S
carehome.co.uk rating: 5.00 out of 5

"Since my mother has lived at Braeburn Lodge Care Home, she has begun to live again. The daily activities programme has provided fun and stimulation. The food is outstanding and proves t be a daily highlight. However the kindness, support, generosity and willingness of all staff to 'go the extra mile' is what makes Mum's new care home a safe and supportive environment. A unique place; a gem of a care home."

J W
carehome.co.uk rating: 5.00 out of 5

"Absolutely wonderful, I came in trepidation. Given warm welcome and have been amazed at the wonderful way in which the carers cared for me, so kind, nothing was too much trouble for them. Food was satisfactory but not the best. 1) As a diabetic, I found desserts could have been more varied. 2) Vegetables often undercooked. But chef made me a delicious Birthday cake, I was so grateful. I am looking forward to returning."

S E
carehome.co.uk rating: 4.67 out of 5

"A good care home, general manager and staff. All needs are dealt with as soon as possible, along with complaints, etc."

Godfrey S
carehome.co.uk rating: 4.25 out of 5

"My dad had a catastrophic stroke and unable to return home so we made the difficult decision for him to go into a nursing home as he needs 24/7 care. This home is great and dad is cared for in the best possible way, he is treated with the most utmost respect and dignity anyone could wish for. All the nursing staff are great and very knowledgeable. The home itself is very modern, spacious and clean, the stigma of an old care home does not apply here. During Covid, we have still managed to visit dad following strict measures and we are very happy that the home is taking all the best precautions whilst still enabling visitors. I would have no hesitation in recommending this home to anyone who needs a lot of nursing care. 10/10."

L L
carehome.co.uk rating: 4.17 out of 5

"Very kind and caring staff who were supportive to my Dad and us as a family."

R H
carehome.co.uk rating: 5.00 out of 5

"My husband was a resident in Braeburn Lodge. During his brief stay, he became ill and was moved to the nursing wing. Sadly he died at the beginning of January 2021, but while he was in Braeburn Lodge he received excellent nursing care. The staff were kind and carried out all nursing procedures with professional care and gentleness. He was kept comfortable at all times. The staff were always kind and considerate to me and always supportive."

J J
carehome.co.uk rating: 5.00 out of 5

"Compassion and care from the start. The friendliness of staff is exceptional. We could not have asked for more."

V H
carehome.co.uk rating: 4.92 out of 5

"Generally good care home and overall I am satisfied with care provided. Staffing levels could possibly be higher and engagement with residents a little greater. Residents on dementia ward have high level of needs and difficult for staff to meet those needs and be around to engage with residents on more personal level, though many staff clearly try to do all they are able."

A H
carehome.co.uk rating: 3.58 out of 5

"My brother was a resident at Barchester Braeburn Lodge Care Home for five and a half years. Throughout the entire time, he received exemplary care from the whole team. Everyone was caring and professional, they took time with him and became his second family. They also looked after Mum for some weeks and she spoke highly of the care too. My brother has passed away lately - he received tender and loving care right to the end. I cannot praise the team highly enough."

Diane S
carehome.co.uk rating: 5.00 out of 5

"Both my dad and mum were residents at Barchester Braeburn Lodge Care Home until they both passed away. The staff are very friendly and the care and attention is wonderful. We have made friends with both staff and residents over time and we will definitely continue to visit them. Food was very good and varied. The chefs and domestic staff were also very friendly when delivering the food. Nursing staff were superb. They kept us informed regularly of Mum and Dad's condition during their final days and they were always available to talk to. I would certainly recommend this care home to anyone."

Andrew B
carehome.co.uk rating: 5.00 out of 5

"My great-grandma was at this beautiful home until she passed. She loved her time at Braeburn Lodge and would often tell all the family how caring and attentive the staff were. She quickly made friends with other residents and said everyone was so friendly. When she passed, the manager was very compassionate and really helped me and my family. Nothing was too much for them at the home, and I'm happy she was able to enjoy her final days there."

J H
carehome.co.uk rating: 5.00 out of 5

"My gran was only there for six weeks before she passed, but the home was excellent. Great staff, clean environment, activities, and good food. Can only recommend 100% Good communications from my initial enquiry to the home manager doing a home visit."

Adam F
carehome.co.uk rating: 4.83 out of 5

"Both parents were residents at Barchester Braeburn Lodge Care Home over a period of several years. When Dad moved into Memory Lane, the care given to him by the dementia care team was exceptional and he was very happy. Mum was able to visit him whenever she wanted to and also maintain an independent and busy life downstairs with fellow residents. The activities offered were plentiful and varied. Mum always said that Braeburn was her "other home" and the staff and residents were her "other family" and after Dad died, Braeburn became her world. As we all lived a distance away, it was comforting to know that she had 24-hour care and was protected and loved. Every time we visited, we were reassured that she was safe and happy. It was obvious that she was respected by a caring staff and we were happy that all her needs, medical, physical and emotional were covered. When Mum died recently, the comfort offered to us, as a family, from the staff made a sad time more bearable. We shall always be grateful to the Braeburn family."

Susan H
carehome.co.uk rating: 4.75 out of 5

"My mother has been in Braeburn for ten months. Choosing the latest month is a strange question. I am happy that my mother is being taken care of. There have been issues, but these have been dealt with swiftly and efficiently. By the very nature of the job, no care home, be it private or otherwise, is ever going to achieve perfection. However, Braeburn was my first choice for my mother's care, and I would not want her to be anywhere else."

W K
carehome.co.uk rating: 4.00 out of 5

"My parents moved to Braeburn in November 21; they had a very happy life together there and always respected as a couple. Sadly, my dad died in March, and my mum fell and broke her hip, so quite a lot of trauma, but with those wonderful Braeburn carers, my mum has come through it and lives a happy life feeling cared for and safe. As for me, I adore, respect and am in total awe of all the wonderful Braeburn staff."

Jane B
carehome.co.uk rating: 4.83 out of 5

"I visited my mother today. Despite her advanced Alzheimer's, she was in good spirits and kept saying how happy she was and that she was warm and well-fed. It was lovely to see her so alert, and I am sure that this is a consequence of the attention and care of all the staff. She was clean, smelt lovely, and her room was bright and fresh. The staff are so kind, friendly and caring and the standard of cleanliness is first class. It is also a joy to see the pictures of activities and excursions that are posted on the Braeburn Facebook pages. Thank you to the whole team."

Carrie A
carehome.co.uk rating: 5.00 out of 5

"My mum stayed for respite as an urgent admission. I cannot find any faults with the home staff are wonderful, so caring and kind and mum even put weight on during her stay. Highly recommended, more homes need to be like this one."

G L
carehome.co.uk rating: 5.00 out of 5

"I was always hesitant about having to place my mother in a care home, but circumstances dictated that we had reached a point when it became necessary for her safety and well being. We have been delighted by the standard of service and facilities at Braeburn Lodge. The staff are very friendly/helpful and attentive, and nothing is too much trouble. Mum has settled in extremely well and has said that she doesn't want to move away from Braeburn as the staff are so kind to her. We would not hesitate to recommend this care home if you are thinking of placing a loved one into full-time care."

Michael G
carehome.co.uk rating: 4.75 out of 5

"The home was very welcoming and bright, with nice communal areas. The room was of a good size with a well laid out bathroom and nice patio area. The staff at Braeburn Lodge were fantastic very helpful, friendly and caring. Nothing seemed too much trouble. They were all amazing during the Covid-19 Pandemic. Huge thank you to all at Braeburn Lodge."

K B
carehome.co.uk rating: 4.17 out of 5

"Very high standards of hygiene throughout. Very well organised and seems to run seamlessly. Staff are always friendly, accommodating and helpful which gives the home a lovely atmosphere. Would highly recommend."

Tony R
carehome.co.uk rating: 4.33 out of 5

"I am so happy that I chose Braeburn Lodge for my mum’s residential care. The care staff and the admin staff have been fabulous in every way and they understand the anxiety of the relatives! I feel that I am welcome to call anytime with worries or questions. My mum is on the dementia floor and is able to join in many activities with the other residents, visit the cafe, go out in the mini-bus and relax in the lovely garden. Her room is fabulous, she feels well cared for and regards the carers as her friends!"

Victoria M
carehome.co.uk rating: 4.92 out of 5

"All staff at Braeburn Lodge, Managers, Administration staff, nurses, carers, cleaners, chefs, laundry and maintenance extended the most wonderful care to our Mum. Their professionalism, their care and the dignity, friendship and love they showed to her were exceptional. Staff were very supportive to us as a family and their sensitivity and thoughtfulness was particularly valued by us in the last days of her life, which made a sad and difficult time both meaningful and a privilege to be part of. There is a resident-focused ethos at Braeburn Lodge and the team is led with great skill. It feels like a very happy place to work and this has a very positive impact on residents and their family and friends. We cannot thank them all enough for the kindness and care shown to our Mum."

Gillian D
carehome.co.uk rating: 5.00 out of 5

"I was delighted to be able to finally visit my friend of many years recently, whom I had not been able to see in the Care Home for the past 18 months due to the Covid-19 lockdowns and restrictions. The staff on duty, including the Acting Manager and Deputy Manager, were really helpful in facilitating the visit on the day, showing a genuine sensitivity and understanding of the importance of the visit to me and to my friend, and the need for some flexibility in the times of the visit to accommodate the distance I have to travel to the Care Home. I had initially encountered some difficulties with negotiating the current 'booking' system for arranging the visit, but was able to discuss these openly with the staff, and am absolutely confident that the issues raised will be/are being addressed."

N G
carehome.co.uk rating: 3.83 out of 5

"My mum has just had a week's respite. She lives with family at the moment, so we are looking to the future. When myself and my brother first visited, we both felt there was a lovely atmosphere, and the layout and rooms are all lovely. What speaks volumes is that the staff we met have been there a long time and really care and were so lovely to Mum. The activities are great, and with the right encouragement, Mum did join in and enjoyed what she did. The food is all home cooked and delicious. Nothing is too much trouble. I also met some lovely residents who were all happy, and many have been there a few years. I would thoroughly recommend the manager and her team, and we will definitely be looking to take Mum back for respite and maybe permanent in the future."

Penny T
carehome.co.uk rating: 5.00 out of 5

"Very good care and excellent food. The facilities are amazing and the carers are excellent. The activities are good, and very welcoming and good choice of food. Very efficient with communication with relatives residents and all staff involved. And I feel very welcome and looked after when I come in."

Peter C
carehome.co.uk rating: 5.00 out of 5

"I visited an old friend whilst she was in the care home on a respite stay. It was clean, and the layout was very well thought out. On my visit, I saw a baking activity, which the residents were really enjoying. My friend is in the process of thinking about permanent care. I stayed and viewed my friend's lunchtime meal which was chicken casserole and profiteroles for pudding. It looked very nice, and I was offered the chance to have a meal but declined; however, it really did look nice. The home has lots planned over Christmas, which I intend on coming back for."

A J
carehome.co.uk rating: 5.00 out of 5

"The staff at Braeburn Lodge are fantastic. They are helpful, friendly and polite. The home itself is welcoming and bright. It has lovely communal areas with well-organised entertainment. All the ground floor rooms have access to beautiful well-maintained garden space. We really cannot thank the staff enough for everything they have done during the Coronavirus Pandemic."

N W
carehome.co.uk rating: 4.25 out of 5