Reviews for Braeburn Lodge Care Home

"Dad really enjoyed his time in Braeburn. The staff were always cheerful, helpful and available. Even on his most 'demanding' days. There were many activities on offer and although he didn't fully involve himself in a lot of these, he was often taken out for rides in his wheelchair, as he liked to know what was happening around him. He enjoyed the food, and always had second helpings of dessert. His room was well maintained and always clean. In his final days, the staff were very attentive, not just the care team but hospitality, maintainence and kitchen staff were always popping in. They were all very supportive. The Management team were fantastic at helping us navigate next steps following his passing. They were all very respectful and treated Dad with dignity at every step."

"Our mother was a resident of Braeburn Lodge for nearly ten years, and we cannot fault the care she received. In the downstairs residential wing she thrived, enjoying the wide range of activities both within the home and on trips and excursions, which gave her a new lease of life. For the first few years she was even able to keep her beloved cat with her, which really helped her settle in. As her health declined and dementia became more challenging, she moved upstairs to the nursing wing, where the standard of one-to-one care was exceptional. Sadly, she passed away at the beginning of September, but the staff managed her end-of-life care with dignity, love, and kindness. An outstanding example of what the "care" in "care home" truly means. Every one of the team - nurses, care assistants, reception staff, activities coordinators, volunteers and maintenance staff, showed her kindness and engagement every single day. My sisters and I are deeply grateful. Thank you all, you are amazing!"

My friend Glenis decided to go into respite while i was away on holiday. When i collected her she looked so well and happy and even put on a little bit of weight. She has been telling me how hard the staff work and every time she pressed her call bell a cup of tea appeared. This is definitely a 5* home, and a definite recommendation from us.

I want to say a huge thank you to the manager Jane and her team, who have gone above and beyond to help us as a family, my mum was suddenly taken very poorly and we needed urgent care for my Dad, within 24hrs he had a wonderful cosy room, we will always be grateful for the care and understanding of our situation, Braeburn lodge is a beautiful family orientated place, who make you feel very welcome.

"My cousin came here in August 2024. I am his next of kin and power of attorney. My cousin is well looked after and has made this his home. He is very happy and enjoys the activities. The staff are very friendly and caring. I am extremely pleased with Braeburn Lodge Care Home."

"Generally good care home and overall I am satisfied with care provided. Staffing levels could possibly be higher and engagement with residents a little greater. Residents on dementia ward have high level of needs and difficult for staff to meet those needs and be around to engage with residents on more personal level, though many staff clearly try to do all they are able."

"My brother was a resident at Barchester Braeburn Lodge Care Home for five and a half years. Throughout the entire time, he received exemplary care from the whole team. Everyone was caring and professional, they took time with him and became his second family. They also looked after Mum for some weeks and she spoke highly of the care too. My brother has passed away lately - he received tender and loving care right to the end. I cannot praise the team highly enough."

"Both my dad and mum were residents at Barchester Braeburn Lodge Care Home until they both passed away. The staff are very friendly and the care and attention is wonderful. We have made friends with both staff and residents over time and we will definitely continue to visit them. Food was very good and varied. The chefs and domestic staff were also very friendly when delivering the food. Nursing staff were superb. They kept us informed regularly of Mum and Dad's condition during their final days and they were always available to talk to. I would certainly recommend this care home to anyone."

"My gran was only there for six weeks before she passed, but the home was excellent. Great staff, clean environment, activities, and good food. Can only recommend 100% Good communications from my initial enquiry to the home manager doing a home visit."

My dear Grandma has recently become a resident at Braeburn. She had managed to live at home until the ripe old age of 105!
My mum and I her main caregivers/ support.

Over Christmas she became quite poorly and after much thought, moving forward, she agreed that going into a care home would be the best option.
From the initial phone conversation with the manager, her respite care and now her full time care we have nothing but praise for the wonderful individual care and support.
Jane the manager could sense what a difficult, heartbreaking situation we were faced with and her compassion and reassurance during the move was outstanding.
We had a few tears but I have to say , from the first night we all felt a huge sense of relief. We have absolutely no worries about Mama, she’s cared for and so well looked after. Her room is so lovely and slowly she’s adding more of her personality to it.
We can pop and see mama whenever we want, all the staff are very welcoming and approachable.
More often than not one of the carers is sat with mama when we turn up, she’s usually telling them one of her lovely stories,.

There is always something happening in the lodge, visits from school children, yoga, dancing, singing, baking, visits from the therapy pony etc
Mama is a keen scrabble player and was delighted to hear there was a scrabble club!

May I take this opportunity, on behalf of our family, to say a huge thank you to everyone at Braeburn lodge for taking such good care of our most valuable human. You’re all so loving and caring and we are very grateful to each and every one of you.

Keep up the good work x 🫶🏻💕

"Both parents were residents at Barchester Braeburn Lodge Care Home over a period of several years. When Dad moved into Memory Lane, the care given to him by the dementia care team was exceptional and he was very happy. Mum was able to visit him whenever she wanted to and also maintain an independent and busy life downstairs with fellow residents. The activities offered were plentiful and varied. Mum always said that Braeburn was her "other home" and the staff and residents were her "other family" and after Dad died, Braeburn became her world. As we all lived a distance away, it was comforting to know that she had 24-hour care and was protected and loved. Every time we visited, we were reassured that she was safe and happy. It was obvious that she was respected by a caring staff and we were happy that all her needs, medical, physical and emotional were covered. When Mum died recently, the comfort offered to us, as a family, from the staff made a sad time more bearable. We shall always be grateful to the Braeburn family."

"My mother has been in Braeburn for ten months. Choosing the latest month is a strange question. I am happy that my mother is being taken care of. There have been issues, but these have been dealt with swiftly and efficiently. By the very nature of the job, no care home, be it private or otherwise, is ever going to achieve perfection. However, Braeburn was my first choice for my mother's care, and I would not want her to be anywhere else."

"My parents moved to Braeburn in November 21; they had a very happy life together there and always respected as a couple. Sadly, my dad died in March, and my mum fell and broke her hip, so quite a lot of trauma, but with those wonderful Braeburn carers, my mum has come through it and lives a happy life feeling cared for and safe. As for me, I adore, respect and am in total awe of all the wonderful Braeburn staff."

"My mum stayed for respite as an urgent admission. I cannot find any faults with the home staff are wonderful, so caring and kind and mum even put weight on during her stay. Highly recommended, more homes need to be like this one."

"Compassion and care from the start. The friendliness of staff is exceptional. We could not have asked for more."

"Very good care and excellent food. The facilities are amazing and the carers are excellent. The activities are good, and very welcoming and good choice of food. Very efficient with communication with relatives residents and all staff involved. And I feel very welcome and looked after when I come in."

"I visited an old friend whilst she was in the care home on a respite stay. It was clean, and the layout was very well thought out. On my visit, I saw a baking activity, which the residents were really enjoying. My friend is in the process of thinking about permanent care. I stayed and viewed my friend's lunchtime meal which was chicken casserole and profiteroles for pudding. It looked very nice, and I was offered the chance to have a meal but declined; however, it really did look nice. The home has lots planned over Christmas, which I intend on coming back for."