Meet the team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Care homes and elderly care from Barchester Healthcare

Suzanne Owen

General Manager

Welcome to Iddenshall Hall; my name is Suzanne and I am the General Manager here.

I qualified as a Mental Health Nurse in 1989 and have worked for both the NHS and in private sectors. I have specialised in care of the elderly within the private sector since 1996 and have worked for small, family run businesses, as well as for large corporate providers.

I am looking forward to working within a new team and with assisting with the development of the team, in addition to developing excellent relationships with residents/relatives/stakeholders/regulators and with the multidisciplinary teams. 

As a team, we have achieved accreditation within both homes due to delivering person-centred care to levels that deemed the homes as centres of excellence.

Care homes and elderly care from Barchester Healthcare

Angela Bourke

Deputy Manager

Angela has been qualified as a RGN and a RMN for over 20 years. She has vast experience in the public and private sectors in a variety of roles. Angela supports the General Manager in the daily running of the homes, also working along side the training team keeping everyone up to date with mandatory training as well as inducting new staff members. Angela ensures that all staff members receive the highest level of in house and external training to equip them to care for a diverse group of residents.

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Care homes and elderly care from Barchester Healthcare

Julie Hallam

Senior Administrator

My name is Julie, I have worked for Barchester for a number of years, gaining my NVQ in Business Administration level 2 and 3. I have 12 years previous experience as a care assistant and gaining a NVQ level 2, 3 and A1 Assessors award in care. I am is able to support and advise all those families who face the daunting task of trying to find a suitable care home for their loved ones. I work closely with the General Manager to ensure the efficient and smooth running of the administrative Team and financial systems within the home.

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Care homes and elderly care from Barchester Healthcare

Carole Zinn

Administrative Assistant

I have worked in Administration for over 35 years in various different roles, including as a receptionist, secretary, sales executive and purchasing administrator. Most recently, I worked alongside a team of district nurses.

After this, I heard of the opportunity to come and work at Iddenshall Hall & Beeston View as an Admin Assistant. The position sounded just what I was looking for. Since starting here, everybody has been very welcoming and friendly, and I really feel like a valued member of the team.

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Care homes and elderly care from Barchester Healthcare

Jeff Blythin

Head of Maintenance

Jeff is responsible for all the maintenance and upkeep of our home and the extensive grounds. His day varies from changing bulbs to repairing the boiler to putting up shelves. He is also a talented musician and enjoys entertaining our residents every now and again with his guitar!

Care homes and elderly care from Barchester Healthcare

Sally Stead

Head of Housekeeping

My name is Sally, I have a dedicated team that work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff. Our residents are clearly the focus for this team who ensure that all laundry and housekeeping is delivered to a high standard.

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Care homes and elderly care from Barchester Healthcare

John Pomfret

Head Chef

John leads the catering team, creating and developing seasonal home cooked menus that are nutritious and varied. John ensures he knows each resident and their preferences, keeping them satisfied with a diverse and delicious range of meals. The team also try to ‘out cook’ each other, especially on the cake and biscuit front!

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Care homes and elderly care from Barchester Healthcare

Lynne Loughlin

Senior Activities Co-ordinator

I started my career with Barchester as a carer with in the memory lane community with 5 years experience in the care industry previous also achieving an NVQ in Hospitality and in April of 2014 I resumed the role of Senior Activities Co-ordinator.

We all know that keeping active is important and me and my team are here to ensure that residents experience an environment that is both stimulating and socially active. The home has its own mini bus for our numerous trips out to various local places of interest.

My aim is to make sure there is something for everyone here at Iddenshall Hall, I try to create a monthly schedule that is packed with many different types of activities from musical entertainment to sensory stimulation, animal visits, exercises, pampering, memory games, art and crafts, food based activities and more...

I am focused on building up our Volunteer base, including family members and sixth formers from the local school. Each volunteer will receive a warm welcome to our Barchester family. We are building relationships with our local communities and integrating them in to our home too, we are trying to educate people about Dementia by raising awareness within the community. We already have relationships with the local Beaver Scout Group and Primary Schools as well as other organisations.

I am proud to work for Barchester and to be apart of a very important service.

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Care homes and elderly care from Barchester Healthcare


Head Gardener

Chris is our Head Gardener, he has been with us since August 2010.

Chris worked in a Bank for 15 yrs, ending up as Bank Manager in Commercial Underwriting. He always had a passion for Gardening and Landscape design, entering local charity fundraising garden events in Malpas with his own garden. When Chris took early retirement from the bank he used his time to fulfil his passion at home. When this position became available here he sent in photos of his own garden and this helped to get him his current role. He has found his niche in life. He sees his role as being able to create a suitable and fulfilling environment for the residents to enjoy in their later years of their lives.

Chris won Winter Barchester in Bloom in 2010 and was presented his award by Charlie Dimmock. He was also a finalist in 2013

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Care homes and elderly care from Barchester Healthcare

Erica Clark

Unit Manager

I joined Barchester in 2011 as a Senior Carer and 12 months later was promoted to my current position of Unit Manager on the Residential Dementia Care Unit at Beeston View.

Prior to joining Barchester Healthcare I worked in a unit for children with learning difficulties, before joining a team working as a carer in the community for 5 years.

What I enjoy most about working here is the different challenges that you face each day, no two days are ever the same! Working in the field of dementia is a challenge, but helping residents to settle into their new home and helping to meet their ever changing needs makes it all worth while.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01829 289 781

All other calls 01829 732 454

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