What our families say: Beaufort Grange Care Home
04 January 2018View the report
"Very lovely caring home and staff. Home always spotlessly clean. Relative very clean and well dressed, once or twice not in own clothes but in the main usually is very good procedures during COVID and managed to keep everyone safe. Very welcoming. Very good menu and program."
M Tcarehome.co.uk rating: 5 out of 5
"All the staff at Beaufort Grange have done an amazing job since Covid-19 entered our lives, looking after the residents and keeping them safe and well in such difficult times. I cannot praise them highly enough, as none of them would have ever envisaged having to operate during a pandemic. Not being able to see our relatives face-to-face in their rooms for such a long time has been tough, but Beaufort Grange facilitated garden visits as soon as they were allowed last summer and had a Covid secure visitor pod available as soon as the weather turned cold in the autumn. Video contact with our relatives via Skype provided by the home [or other electronic communication if the resident had their own WiFi in their rooms] has been an absolute lifeline, together with regular Zoom meetings with the manager. The manager even went the extra mile by giving us her mobile number so we could contact her directly if we had any concerns. An excellent care home which I would highly recommend."
Jackiecarehome.co.uk rating: 5 out of 5
"Always compassionate, kind and caring to my mother. We have great confidence in the staff and management. Brilliant and enthusiastic staff - especially senior management and every level - Always professional and helpful."
Roy Acarehome.co.uk rating: 4.83 out of 5
"I cannot recommend this care home highly enough as all the staff are so professional and very caring. I am proud to have them looking after my mum as she could not get any better care, even if she was still living at home. The rapport she has with all the staff is amazing and due to these unprecedented times, I cannot thank them all enough. They have kept me informed on Mum’s health and being able to skype has been a brilliant solution, especially not being able to visit her in this situation. The home is spotless and the food is especially good - compliments to all the chefs - they do really work hard there."
Sonia Mcarehome.co.uk rating: 5 out of 5
"The care home is a light, attractive space. I have always found the staff friendly and helpful. My mother has been well cared for as her Alzheimer's has become much worse. Now that care homes are under so much pressure from Covid, they have managed to keep their residents safe and recent testing has shown that they have no cases at all. I am glad that we chose Beaufort Grange."
D Mcarehome.co.uk rating: 4.17 out of 5
"Professional, compassionate, efficient, well organised, led by the Manager. All staff throughout Beaufort Grange are polite, helpful, caring and the above description applies to all staff. The residents have a brilliant relationship with the staff and a good sense of community amongst the residents is seen."
R Acarehome.co.uk rating: 4.92 out of 5
"COVID-19 - I cannot even try to imagine how difficult it must be for staff working in care homes at the moment, with residents all falling into the highly vulnerable category. Beaufort Grange is pulling out all the stops! My mother continually praises all the staff who care and support her, whether its the nurses and carers themselves, the cleaners, the kitchen staff and others. She also welcomes the time the manager takes to talk to each resident individually, especially when she is juggling so many new/additional challenges. With no visitors allowed for an extended period of time (including those visiting to provide additional activities for the residents), residents have been asked what the home can additionally do to support them for their social and mental well-being. Well done Beaufort Grange staff - this is definitely one resident’s family who appreciates everything you are all doing in these unique times! It is wonderful to know that Mum is in such safe hands."
Jackie Ccarehome.co.uk rating: 4.92 out of 5
"Dad broke his hip and due to other neuro/dementia issues was unable to come home. We looked at a number of care homes and Beaufort Grange really stood out. Modern, friendly, bright and more like a hotel. Staff are excellent but a little overworked. If there were more staff I think residents could be encouraged to become more involved in activities. Other than that, excellent facility and would highly recommend."
Clare Bcarehome.co.uk rating: 4.33 out of 5
"Dad's only been here for 3 weeks but all the staff seem very nice and caring. The surroundings couldn't be better. Rooms are nice and plenty of room. Really beautiful gardens."
J M carehome.co.uk rating: 4.75 out of 5
"Beaufort Grange was selected for my mother-in-law by myself and her two daughters when she was discharged from hospital. We chose the home as it was bright, clean and friendly and had the facilities required. It was very local for me and my wife and only a 10-15 minute journey for my sister-in-law. We couldn't have chosen a better nursing home."
Ian Scarehome.co.uk rating: 5 out of 5
"Beaufort Grange has a very happy atmosphere and is well maintained. The staff are all very caring and work extremely hard to achieve a level of excellence but I do feel that at certain times (ie meal times) the care team are understaffed. The activities team are superb and provide great entertainment for residents and their families. The team leader is great and effective."
Ian Icarehome.co.uk rating: 4.64 out of 5
"Staff are bright, cheerful and encouraging. Frequent activities which my mum (a dementia resident) is encouraged to take part in. She is always greeted affectionately by name and visibly flourishes under the attention."
Deborah Wcarehome.co.uk rating: 4.17 out of 5
"Mum died in February age 97, she had been a resident here for 5 and a half years and really enjoyed it. Her family enjoyed visiting her as the care home was so welcoming. I continue to visit when I can. The change of management appears to be very good - the staff seem to be more content and relaxed. Excellent activities staff."
Angela Hcarehome.co.uk rating: 4.73 out of 5
"Very friendly, caring staff. Able to choose different food is never a problem. Always someone in management, my key worker knows me well and goes out of her way to help me."
Samantha Rcarehome.co.uk rating: 5 out of 5
"Always helpful and professional with an excellent standard of care."
Julie Jcarehome.co.uk rating: 5 out of 5
"I am happy with the care my husband receives. I would not recommend Beaufort Grange I would give my opinion and let them make up their own minds. It's not perfect but nothing is."
G Mcarehome.co.uk rating: 4 out of 5
"My main criteria for picking Beaufort Grange was to ensure that my father was safe and happy in his "new home". I have not been disappointed and I have felt that over the last two months there has been even further improvements in my father's welfare and care at Beaufort Grange. The management and staff have high standards and in my opinion, these have risen over the last two months. This has put my mind at ease as he is enjoying his new surroundings."
P Tcarehome.co.uk rating: 4.67 out of 5
"We are welcome at the home. Very well ran. Staff very good, always ready to answer any concerns you may have."
Patricia Wcarehome.co.uk rating: 4.83 out of 5
"Could not wish for a better home for Mum, who has been here for just over three months. The care and support she is having is second to none. She has a wide choice of activities to join in and she relishes the companionship of both staff and residents. Kitchen staff are aware of her dietary needs and the housekeeping is brilliant. All staff know each resident well and respond to their individual needs."
Jackie Ccarehome.co.uk rating: 5 out of 5
"My father has been very happy here and would have no hesitation as to coming back at any time."
Jeremy Ccarehome.co.uk rating: 5 out of 5
"Relatively new, well maintained with attractive garden area and entrance lobby with bistro (no charge). Professional and thorough pre-assessment meeting with the manager, warm welcoming environment. All Barchester staff are helpful, happy and caring. Food plentiful and varied."
Angela Rcarehome.co.uk rating: 4.5 out of 5
"The standard of care and friendliness was high and cleanliness was maintained to a good standard. Food was bland but plentiful."
Gareth Lcarehome.co.uk rating: 4.33 out of 5
"Left my husband knowing he would be well cared for."
Heather Tcarehome.co.uk rating: 4.58 out of 5
"The room was spacious, well fitted out and quiet. The bathroom needed a small cabinet, free-standing, to hold my toiletries as I am unable to reach a wall cabinet. I also needed a bathroom stool. Both were provided immediately as was a footstool. The staff made sure that I was comfortable before I settled in. The staff were extremely kind and helpful, I cannot fault them. Food - plenty of it and a good choice."
M Ccarehome.co.uk rating: 4.17 out of 5
"The service in Beaufort Grange is extremely good. Staff are always helpful and willing to provide support. The bedrooms are spacious with adjoining bathrooms. Meals are adequate (most residents would have fairly small appetites). Rooms are well furnished and refreshments are easily available. TV in all individual rooms. The whole atmosphere is pleasant and staff are invariably willing to help. Individual needs are met without question."
Alan Jcarehome.co.uk rating: 4.67 out of 5
"I am very satisfied with life here."
John Rcarehome.co.uk rating: 5 out of 5
"Dad has settled well into Beaufort Grange. He has a lovely ground floor room. He is happy and content. Staff are friendly and helpful. Dad joins in some of the activities, the quizzes and songs of praise afternoons. I have been made to feel welcome and can visit Dad at any time. Dad has a very limited diet so I cannot comment on the food but the menus look good."
Gill Gcarehome.co.uk rating: 4.42 out of 5
"Overall I am very satisfied with my stay in Beaufort Grange except for the catering. These meals are a high point in residents' lives and are overhyped on an extravagant and sometimes false menu eg endless suede, parsnips and carrots billet as seasonal vegetables. I also look forward to discussions with management to air our views and believe these are being arranged."
Joan Gcarehome.co.uk rating: 3.67 out of 5
"Everything is as good as I wanted. Thank you all."
Kathleen Jcarehome.co.uk rating: 5 out of 5
"Sorry to leave."
John Lcarehome.co.uk rating: 5 out of 5
"Beaufort Grange always appears to be a friendly safe environment for my mother who has been a resident for over four years. She is very happy and comfortable and at ease with her surroundings."
T Bcarehome.co.uk rating: 4.27 out of 5
"My husband has been in Beaufort Grange for four years. My main concerns when he arrived was all about his care. I have found his care on the dementia unit to be excellent. The staff are kind and have a great understanding of dementia."
Valerie Gcarehome.co.uk rating: 4.67 out of 5
"The quality of care that my father receives is first class, The carers are amazing and fully understand dementia care. They provide a home environment with dignity for my father. Within the dementia unit, there are 6 senior carers who help and guide any new carers that arrive as well as set a great example. At Christmas made a big effort to create a wonderful festive atmosphere for the whole unit well done."
Sean Gcarehome.co.uk rating: 4.83 out of 5
"My father receives excellent care, kindness and treated with dignity. Always washed, showered and clean clothes every day."
Anna Dcarehome.co.uk rating: 4.83 out of 5
"The girl's/carers are dedicated to the patient and I have every faith in them."
Trevor Ocarehome.co.uk rating: 4.17 out of 5
"I have found the level of care at Beaufort Grange to be second to none."
Dermot Rcarehome.co.uk rating: 5 out of 5
"All the staff are excellent they are very polite and caring and professional. They have a knack of making people feel very welcome and at home. They are lovely."
B Ocarehome.co.uk rating: 5 out of 5
"How my husband is looked after is second to none. The care and attention he gets is outstanding. I call it my second home, my family and I am thrilled that he is here."
Mary Bcarehome.co.uk rating: 5 out of 5
"I am on a restricted diet and liquid limit! Three and a half years after my arrival, and many changes of management, I am at last having interest shown in the preparation of the nutritional value I require in all my meals. It is due to the appointment of a new general manager in September 2017 and this week a new chef. Residents and staff are hopeful, especially as standards all round are being raised."
Beryl Wcarehome.co.uk rating: 3.83 out of 5
"The building is only 4 years old and purpose built, it is excellent. When I first came here I did not realise how many people here suffer from dementia, so it's not just a care home. This year there has been a high turnover of top admin staff. It is unsettling. It is very dear here! The activities team is unsatisfactory. One person is trying to do the work of three. Staff and assistants do their best, some are exceptionally good."
I Wcarehome.co.uk rating: 3.83 out of 5
"I am happy that my wife is being looked after, and is being given any medication prescribed as and when required. A nurse is always on hand to supervise this."
T Ocarehome.co.uk rating: 3.75 out of 5
"My experiences here have been positive I am more confident in myself and the things I can achieve with the love and understanding of all those around me. The permanent staff are very good. Some of the agency staff not so confident in how to treat residents because of lack of continuity the same applies to nursing staff. Overall a good place to be."
Samantha Rcarehome.co.uk rating: 4 out of 5
"Food soft sometimes, asked for puree menu - still waiting. No sweet most days, cake or fruit. I bring in sweets."
Barry Bcarehome.co.uk rating: 4.25 out of 5
"I have been a resident since May 2015 following an emergency operation. This newly built care home was one year old then and appeared to be running smoothly, although being on a restricted food diet myself, I was not happy with the food! Since that time there have been losses in staff and management necessitating greater use of agency. January 2017, however, many changes were made and things are gradually returning to normal due to the recruitment of good staff and management. Hopefully, the food will improve too and it will be more appetising and less repetitive."
Beryl Wcarehome.co.uk rating: 4.5 out of 5
"Find the use of too many agency nurses not suitable when they come on a one-off basis. On the whole food good but needs to be warmer and more vegetables per portion. Although activities good need more for the residents."
L Scarehome.co.uk rating: 3.75 out of 5
"My husband who has now passed away stayed at Barchester Beaufort Grange for a period of respite. I must say I was very impressed with everything. The staff are lovely."
Margaret Wcarehome.co.uk rating: 5 out of 5
"I visited the care home today, (06.04.16) and as always the residents were having a great time but the staff member who really sticks out for me every time I visit is the lady on Activities, she is simply one of the best activity coordinators I have ever seen, not only does she create a great program for the residents and encourage them all to join her but her utter natural enthusiasm and personality shines through and reflects on all of the residents in Beaufort Grange and simply brings out the best in every single one of them, my friend said today she is the only one that speaks to him normally and they get on like a house on fire. More people like her should be assigned in these positions and she is the best role model I have seen for a while. I hope this recognition finds her well as she deserves it. Well done, you cheered me up too! What a great woman!"
Daisy Ecarehome.co.uk rating: 4.75 out of 5
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