Reviews for Bamfield Lodge Care Home

My mum has been in Bamfield for nearly 3 years. Most of the time she’s happy at Bamfield.
Staff are friendly and helpful. Meals are wonderful and full of goodness for the residents. Chefs are excellent, and Bev is so wonderful with mum and other residents, A big asset to Bamfield on all levels. Also residents can order anything if they don’t fancy the menu. They do seem to be short staffed at times, which puts a strain on good carers. Entertainment is good when it happens but not consistent and weekends need to be covered as it gets boring for residents who don’t have visitors. Staff try to do various things but so busy will care and meds. There are many excellent carers, who go the extra mile for all. Included family. The Manager is aware and assures me she’s working on various improvements. Care books have been put in place, carers do need to read up on each residents needs and care packages as everyone
(residents) are different.
My mum is certainly cared for and has made many friends with other residents and carers. The garden is a real sun trap, but needs looking after to keep it looking nice. Lovely area that the residents enjoy if taken out. I am very lucky as my children do go in regularly so take mum outside into the garden when possible.
The baths need to be sorted as mum loves a bath but only one working and not on mums floor. Bamfield are waiting on a second washing machine which is seriously needed as there seems to be a back up on washing. Has been in order for a while now though.
The staff work very hard to keep residents happy , and I’m sure with more trained staff on board things will be 100 per cent. There is a Friendly and happy atmosphere most days and even better when entertainment takes place .
I personally note the very hard working staff ( cannot name them) but are excellent roll models for others in Bamfield. And are certainly a majority not a minority.

"You took my dad on the day we contacted you which has brilliant as we needed to find emergency care for him."

Paul W
carehome.co.uk rating: 5.00 out of 5

"Please relieve my hearty thanks for the welcome assistance service during my 5 days visit to my sister in your Médicalised care home. I was greeted by the Lodge General Manager a very professional & person of values which instils confidence. All departments of the care home are perfectly effective, kitchen, service, all of the staff are very cooperative & have the residents interested at heart in the endeavours to help them to pass the most comfortable stay. The cleanliness of the rooms is without exception very well looked after. The secluded garden with it colourful fresh plantations is a paradise in the middle of this busy location. It's nearly possible to forget it's outside. Please let me pass this message to all those who are hidden behind the scenes or not " Congratulations on this excellent team work to achieve such a wonderful result & all the Entertainment & leisure events which fill the free time of the residents. This is 1 example of a Lodge used as reference"

Roger L
carehome.co.uk rating: 4.50 out of 5

"Every time I arrive at the home staff members are welcoming, greeting me with a beautiful smile. Coffee/tea is available and tea trolly is out regularly. Food looks delicious and nutritious. Management and admin are approachable and often have seen them chatting with residents and family members. My family member is looked after well. No issues at all. Positive experience overall."

L S
carehome.co.uk rating: 5.00 out of 5

"Mum has only been in Bamfield for 2 months but has settled in well and enjoying her time there. The laid back atmosphere, helpful caring staff, cleanliness and food and drink options a plenty ensures my mind is at ease during her stay"

S G
carehome.co.uk rating: 4.17 out of 5

"The care team always go above and beyond for my nan! The kitchen team are always asking residents to help plan the meals and menus. Activities put in lots of effort to make the activities person-centred. Management is keen to act on any worries brought to her and to put actions in place quickly."

D W
carehome.co.uk rating: 5.00 out of 5

"I find it's very clean, staff are very polite and helpful."

G L
carehome.co.uk rating: 5.00 out of 5

"A lovely home with kind, caring staff who look after the residents so well."

I A
carehome.co.uk rating: 5.00 out of 5

"I immediately felt at ease when I dropped my husband off for respite care. Spotlessly clean. Light and airy. Wonderful kind and friendly staff who listened to me. Huge room with private shower room. Had TV and access to the garden It was like a 5 star hotel When I picked my husband up he said he'd had a lovely week. Great food. Entertainment. Not like any residential home I'd ever been in for sure!"

Sally C
carehome.co.uk rating: 5.00 out of 5

"The staff were brilliant and very friendly and seen to all my needs."

Paul M
carehome.co.uk rating: 5.00 out of 5

"My mum is settling in slowly but surely. Carers have been wonderful and patient with Mum (and the family)."

S M
carehome.co.uk rating: 5.00 out of 5

"I cannot fault the care and attention given to my brother in law when he was admitted into Barchester Bamfield Lodge Care Home in June 2022. He wouldn't walk, he didn't want to eat or drink - he was on end of life care. The carers really looked after him, spent time feeding him and getting him to drink. They talked to him and gradually he became confident with them. I would recommend this nursing home to anyone, absolutely superb."

Margaret W
carehome.co.uk rating: 4.33 out of 5

"My mum has recently gone to Bamfield, I was nervous to put her in care but Bamfield has taken my nerves away, it is comfy and cosy with good staff who really care. I like her room and she has settled in nicely and made friends with the other ladies. I highly recommend it here. We watched the singers together here yesterday and she loved singing along with fantastic entertainment."

L D
carehome.co.uk rating: 5.00 out of 5

"My grandma could want for nothing being here, she is comfortable, looks tidy and the staff are always there. I like the food, it always looks nice and lots of activities she goes to like singers and days out. The home is clean and smells nice. The staff are really friendly and a good manager is there."

A C
carehome.co.uk rating: 5.00 out of 5

"On initial encounter, I felt some issues needed addressing, as I witnessed some rather alarming aspects to Mother's care. After informing the management, it was quickly nipped in the bud. After this everything ran smoothly with exceptional care/work from four carers in particular (x2 night, x2 day). I felt that my mum was treated with dignity and would like to thank the staff, especially 'the 4', for their assistance in Mum's final days. Thank you."

Nick H
carehome.co.uk rating: 3.83 out of 5

"This was a temporary placement for our son until a nursing home in the local area could be found. He was well looked after in the short time he was at Bamfield Lodge Care Home."

Carolyn F
carehome.co.uk rating: 4.08 out of 5

"I have not seen my mother as happy as she is now. The staff are always there ready to assist and help her whenever she needs them. She really enjoys all the activities. As a family, the pressure has been lifted from us because we know she is being well cared for."

K P
carehome.co.uk rating: 4.50 out of 5

"I cannot praise or recommend this home highly enough. Mum has been at the home for over 12 months and is happy and contented this is due to the facilities, all the staff and the activities provided which mum so enjoys. The staff are excellent, polite, friendly and nothing is too much trouble for them and mum herself sings their praises. As a family, we are so happy that Mum is being so well cared for at this home."

Gary W
carehome.co.uk rating: 4.75 out of 5

"I am a friend of one of the service users and have experienced very friendly and caring staff, nothing is ever too much trouble. Overall an extremely relaxed and caring home. Would definitely recommend this home to family and friends."

Melissa B
carehome.co.uk rating: 3.75 out of 5

"The staff and especially the nursing staff are excellent. They are caring and extremely compassionate. The father recently passed and the care he received was excellent. We were informed of any changes they always answered our questions. The compassion they showed was outstanding. There is nothing negative about Bamfield Lodge I would strongly recommend it, it is high class. My mother is also a resident there and the staff have been so caring towards her. They are all so calm, the way they talk to her is with the utmost dignity. They are caring towards family members and nothing is too much trouble. I know my mum is having the best care. Thank you to each one of you."

Helen G
carehome.co.uk rating: 5.00 out of 5

"Mum has just arrived today and is settling in for some respite after a long period of time in hospital. We are so reassured from all your support and attention so far that we have made the right choice. Sorry, we can't comment on the food or activities but they sound great. Thank you again to everybody."

M R
carehome.co.uk rating: 5.00 out of 5

"Thank you for the continued excellent care of my father. I am especially pleased that there is now a Covid-secure heated pod, where visiting can continue to take place despite the current Covid-19 situation. I am very happy with all aspects of my father's care and am lucky that it is not far from where I live, again making visiting easy."

Davina B
carehome.co.uk rating: 5.00 out of 5

"Very friendly staff. Always treated with respect. Always happy to answer our questions. We are happy that Mum has settled in well in this lovely home."

Rosina N
carehome.co.uk rating: 5.00 out of 5

"Perfect environment for residents. Fabulous food. Staff are like family. Outstanding care home."

Ange G
carehome.co.uk rating: 5.00 out of 5

"I have to say the staff on reception, to all the girls upstairs, are extremely helpful and look after my auntie very well. Would totally recommend this care home, if you need anyone looking after you. My aunt is happier than she's been in years."

L T
carehome.co.uk rating: 5.00 out of 5

"The staff were all very good and kind and helpful."

Mary B
carehome.co.uk rating: 4.90 out of 5

"Each time I enter the home, there is a lovely atmosphere. All the staff are very caring and friendly and always happy to help. The management team are always happy to help and always very welcoming. I can not fault the home or the staff at Barchester Bamfield Lodge Care Home."

A J
carehome.co.uk rating: 5.00 out of 5

"Since I chose Barchester Bamfield Lodge Care Home for my sister 6 months ago, although it is expensive, everything is as I expected it to be, good."

R G
carehome.co.uk rating: 3.83 out of 5

"Amazing. The staff are fantastic and so understanding. So happy my wife is staying here."

Steven S
carehome.co.uk rating: 5.00 out of 5

"Very good staff, nice room, clean rooms."

D L
carehome.co.uk rating: 4.92 out of 5

"Perfect home in every way. My father-in-law is cared for exceptionally. Good menu - homecooked food."

Andrew G
carehome.co.uk rating: 5.00 out of 5

"From induction to pre-visit to site and during the two-week respite, the room was adjusted to suit Mum and Dad in the same room. The staff assistants could not do enough to encourage them to join in the daily activities. Food was 10/10. A very relaxing and friendly place and will be retuning in the near future for further respite."

Tony S
carehome.co.uk rating: 5.00 out of 5

"I find the staff friendly and always willing to help with any concerns I have. Mum is happy most of the time but thinks the staff are sometimes too busy, and they need more help. Overall we are happy with the current support to come up the only thing that is of concern is that car parking is very limited, and we find it difficult to park some days."

J G
carehome.co.uk rating: 4.50 out of 5

"Overall, very good standard of care but room for improvement. Pleased that relatives are invited to a meeting to express our views and concerns."

Carol B
carehome.co.uk rating: 4.17 out of 5

"Most of the carers are very caring and look after residents' needs. There are still some ongoing issues but hoping these will get resolved."

J C
carehome.co.uk rating: 4.08 out of 5

"The care home has been so understanding and patient, their ability to aid and comfort in times of dementia and anxiety has been a lifesaver. They are like family supporting family, they go the extra mile to make sure you are ok in the process as well as their resident. The food is lovely and there is always an option to stay and eat with your loved one if you wish. It helps to know Mum can have friends over to eat with her."

Angela F
carehome.co.uk rating: 4.83 out of 5

"I like Barchester Bamfield Lodge Care Home because staff are wonderful, all look after me beautifully. The food is delicious and have made good friends here and have lots of fun. Staff are friendly and the staff are excellent. I would like to go on trips out now the weather is better. I enjoyed the trip to the farm."

Janet W
carehome.co.uk rating: 4.42 out of 5

"As soon as you walk into Bamfield, you feel at ease. It is very welcoming, bright and airy. It is like a hotel but with professional care included. The manager is a very caring lady who listens to how the family are feeling. That is so important when very heart-breaking, stressful decisions are being made about your loved ones. Thank you for caring and being there for me when I needed a shoulder to weep on. The team are jolly, supportive and caring. I would recommend this care lodge for respite or full-time care."

Lesley t
carehome.co.uk rating: 4.17 out of 5

"Mum has been there since August 2023, she settled in very well and made friends quickly. The staff is very good and if I have a question or query about Mum they are always helpful and reassuring. I am very happy with Mum there and the level of care given to her."

D S
carehome.co.uk rating: 4.00 out of 5

"My father has had 2 weeks of respite care in your care home at Bamfield Lodge, it's wonderful like a 4-star hotel. Clean, fresh and a positive supportive atmosphere. The care staff are very professional, caring and attentive. I would recommend any family if in need of this kind of home full-time or for repsite. My father was taken care of very well, he loved the food and all the staff."

Anne D
carehome.co.uk rating: 5.00 out of 5

"The care team always answer questions and are very caring. Activities are varied and my mother is encouraged to participate. Always a friendly face and the carers know the residents and their families."

Valerie G
carehome.co.uk rating: 4.83 out of 5

"Everyone is very caring and helpful."

Florence Y
carehome.co.uk rating: 4.00 out of 5

"Whilst the care offered to my mother-in-law is acceptable and she is happy with her room and care. I really must highlight the issue of upfront "administration fees" that are charged by Bamfield Lodge / Brighterkind. These fees represent one week's care and in our case was £980. In spite of writing directly to the CEO of Brighterkind, we are still awaiting a breakdown of what said fees represent. The terms of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009 state, that care providers should be transparent in the information they provide. This includes detailing any fees, contracts and terms and conditions for people who are paying either in full or in part for the cost of their care, treatment and support and ensuring that service users know what their fees are and what they cover. I would advise prospective residents to be aware!"

Richard C
carehome.co.uk rating: 3.42 out of 5

"I would like to commend Bamfield on the care and support they gave my grandmother particularly in the last days and weeks of her life. I witnessed compassionate and caring staff who treated my grandmother as if she was their own. Bamfield were also accommodating toward family and friends visiting in the last days. Overall I highly recommend Bamfield."

Neil A
carehome.co.uk rating: 4.33 out of 5

"I feel I need to let you know my mum has been in Bamfield over four years and my family and I are so pleased with the way my mum is looked after. The staff are so hardworking and care very much for the service users. The home is always spotless and smells lovely. I am always proud to bring anyone in to visit Mum."

Lorraine S
carehome.co.uk rating: 4.42 out of 5

"I visit Bamfield Lodge Care Home most months to help take a church service. I play the guitar to accompany the hymns we sing. I also sing solos, read from the bible, speak and pray alongside a retired minister. I have found that the residents are always well dressed and very clean. They are clearly very well cared for. The home has recently been re-decorated and the lounge where we hold our services has plenty of light and is very smart with excellent furnishings. There is also a lovely garden which the lounge and restaurant overlook. The staff are extremely caring, friendly and very accommodating. Although neither I nor any of my friends or family have received any care at this care home, I have seen and experienced enough for me to conclude that this is a very well run home and I would, therefore, have no hesitation in recommending it to anyone looking for a suitable care home in which to place a loved one. I haven't eaten the food or seen the rooms and thus cannot comment on them."

David
carehome.co.uk rating: 4.00 out of 5

"My mum has been here for 1 year and all the carers are very caring, take time to be with her and very friendly. The home is beautiful, lovely atmosphere, clean and tidy. The rooms are beautiful and very spacious, lovely big windows, large ensuite bathroom lovely furniture. I'd be happy to live here myself especially once the buzzer system is sorted out by the new manager. The activities are very good an the ladies who run it are perfect for the job. I'm especially pleased that members of a church come once a month to give such an uplifting service and chaplaincy available in the week."

V A
carehome.co.uk rating: 5.00 out of 5