What our families say

We score 9.1/10

11 Reviews

Good

15 February 2017

View the report

"We urgently had to find a new home for my 94-year-old mother as the hospital were discharging her after her op on her femur bone. Following our visit, the Home Manager, Deputy Manager and Receptionist acted promptly and professionally in liaising with the hospital staff and ambulance transport which resulted in a smooth transition on the day. Amazingly, my mother settled into the home immediately and feels secure and happy here. There is a welcoming and cheerful atmosphere and everyone works as one team! Nothing is too much trouble and I was impressed with the honest and thorough assessment that was done prior to my mother being admitted which meant she went into the appropriate unit. Staff handle her sundown syndromes with such reassurance, patience and love. Action is taken immediately if there is any concern and the GP is called. Overall, we are so relieved and pleased to see Mum so settled and happy. This is a top class home with no unpleasant smells and excellently managed."

Yvonne D
carehome.co.uk rating: 5 out of 5

"Thanks to management and every member of staff and the beautiful way the building is kept, it is such a lovely place to be. The standard of food is exceptional and covers such a variety. Staff make you feel as important as the residents to whom they give such wonderful care and time. They say 'there's no place like home', certainly Atfield is the next best thing."

J A
carehome.co.uk rating: 4.92 out of 5

"We found the home very accommodating staff couldn't do enough for us. My mum well cared for. A very clean homely environment. If I needed to go into a home it would be Atfield House hopefully."

Ann J
carehome.co.uk rating: 5 out of 5

"Barchester Atfield House Care Home has provided superb care for my elderly friend over these last two and a half years. She was very happy to move to Barchester Atfield House Care Home once her husband passed away and felt loved and cared for. I was hugely impressed with the high standards of cleanliness, décor, food, general provision and access to nurses and carers. Clearly Barchester Atfield House Care Home is a well-run and well-managed facility with a great team of staff."

Anne-Louise D
carehome.co.uk rating: 5 out of 5

"I find Atfield House provides a clean, pleasant, safe and welcoming environment. All staff I have dealings with are engaging and helpful. Atfield House is fortunate to have many exceptional members of staff. Those I have regular dealings with have consistently proven themselves to be professional, competent and compassionate. There is a clear management structure and I find the manager open, friendly and welcoming. They invite feedback and deal with queries promptly. The food is very good quality and I know my father, who has cognitive impairment and other serious issues, is well cared for."

Alan M
carehome.co.uk rating: 4.42 out of 5

"I couldn't have asked for a more understanding, compassionate and appropriate care home for my mother who had Alzheimer's and dementia. The staff were very well trained and brought companionship as well as very high standards of care to my mum whose behaviour and state of mind became calmer within a couple of weeks and her individual needs we very well met."

Gillian W
carehome.co.uk rating: 4.67 out of 5

"The care home is welcoming, offering a safe and clean environment with staff available to help with any concerns I have. My father has a very good level of personal care. His care needs are high, but the staff are always there to help. My father's health problems are dealt with promptly and I am informed of any problems. It is reassuring to know my father is being looked after and helped in all aspects of his daily life with dignity and respect."

L E
carehome.co.uk rating: 4.17 out of 5

"We needed a nursing home for my mother and residential for my father, somewhere they could be together. Atfield House Care Home provided rooms opposite each other and with the facilities we required. The management and staff were extremely friendly and helpful in getting my parents installed, comfortable and looked after them brilliantly throughout their time there. They had a pragmatic, relaxed but attentive style which was a breath of fresh air after my mother's terrible four months in the hospital. The staff ensured the transition was made as smooth as possible which was vital for my father who was very uncomfortable about being "stuck away in a home" but who came round very quickly to enjoy himself once he realised that all his entrenched routines would be able to be continued at the home, including newspapers in the morning, a beer with the 6 o'clock news and wine with his dinner. My mother's sudden death was handled with extreme sensitivity and kindness. We are extremely grateful."

Jacky R
carehome.co.uk rating: 4 out of 5

"When I reflect on the past 16 months that my dear mum was a resident of Atfield House, I struggle to find fault with her care. There is no such thing as the perfect care home, but Atfield House is about as close as you will find. The home is well run with exceptionally good staff, I went there frequently and always made to feel welcome. It was mum;s home and I was therefore encouraged to treat it as my own too, My mum's complex needs were extremely well met, she was lovingly nursed and cared for, clean, well nourished, happy and contented. Staff were attentive to any changed in her condition and acted accordingly. I was not only impressed by the standard of care given to my mother, but also by how other residents were cared for with dignity and respect. If you are considering Atfield House for your loved one, I cannot recommend it highly enough."

Julie R
carehome.co.uk rating: 4.83 out of 5

"Atfield House has provided a caring, friendly and safe environment for my mother over the last eleven months. The staff are attentive and compassionate. Always helpful and willing to assist. I would recommend this particular care home."

Gill M
carehome.co.uk rating: 4.75 out of 5

"My uncle was a resident in Atfield House’s Memory Lane wing for just under two years as he suffered from Dementia. During his active life he had relished his independence and he would have considered a care home in old age only as a last resort. Atfield House, however, proved to be a successful move for him. The staff got to know him as an individual and treated him as such, and at all times with great respect and courtesy. He enjoyed his food and loved the variety of meals available in the restaurant. He was safe, cared for and had access, if he wanted it, to various forms of stimulation in the form of activities some of which were designed specifically to meet his interests. Staff were always welcoming, sensitive and helpful to me and always seemed to know who I was. I am grateful for the care they provided for my uncle and I would not hesitate to recommend Atfield House to anyone looking for a home where they can feel sure their relative is well looked after."

Eleanor P
carehome.co.uk rating: 4.5 out of 5

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61