Reviews for Atfield House Care Home

"My mother, who is living with dementia, has been at Barchester Atfield House Care Home for just over a year after a fall that put her in hospital. She is receiving a good level of care. We had initially selected Atfield because of the atmosphere, that seemed to be less institutional than other homes we had visited. What is a key factor now is that the management and teams seek feedback and respond to improve the service. We have seen the staff develop (at least one of the members of staff has won an external award), there is little churn of staff which is a good indicator. There has been a significant development in the activities program. There were many events around Christmas that engaged the families, these included panto, carols, tea, trip to the local church for a nativity service. There has been similar engagement for Mother's Day and Easter. There is a varied and busy weekly program of activities that includes exercise, visits from schools and pet farms, trips to garden centres and parks."

Richard B
carehome.co.uk rating: 4.67 out of 5

"The staff are very caring and keep me well informed of my mum's progress. Laundry is done very promptly and the home is clean. The food is mostly good, though my mother has difficulties with eating. The staff are very attentive to me too, e.g. offering me tea and biscuits as well when I visit. The home is safe and welcoming."

M C
carehome.co.uk rating: 4.00 out of 5

"Since my brother was admitted to Atfield House Care Home he has received excellent care and is very content."

J W
carehome.co.uk rating: 4.83 out of 5

"Comfortable living area. Good food. Caring staff. Warm environment."

P M
carehome.co.uk rating: 4.00 out of 5

"Mum stayed at Atfiled House, Isleworth at the beginning of March 2024 while my husband and I went on holiday. It was the first time we'd left her since she came to live with us 4 years ago. We were quite apprehensive, but we needn't have been. Mum really enjoyed herself and was well looked after. I will definitely use Atfield House again when we go on holiday. Thank you to all the staff!"

K W
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed and grateful for the excellent, caring and professional care shown to my close friend over the last few weeks as her dementia has progressed. She has presented with challenging behaviour on many occasions. This has been dealt with empathy, love and thoughtfulness until she complied. My friend is able to be the person she is now but ensuring safety for herself and others which is something I value greatly and appreciate. The staff keep me fully updated at all times. The staff are excellent."

M F
carehome.co.uk rating: 4.92 out of 5

"Since my father has been put into this care home we have been very happy with how he has been looked after. My mother and I can not thank you all enough for being there for him."

Shyam M
carehome.co.uk rating: 5.00 out of 5

"Care at Barchester Atfield House Care Home is exemplary. The staff are caring and sympathetic and it is a pleasure to visit."

Elaine S
carehome.co.uk rating: 5.00 out of 5

"My father had a couple of falls at home and his mobility was poor. The local hospital said he was at risk of falls so should go to rest in a respite home. I searched and found Barchester Atfield House Care Home and I can honestly say the care my father received was of the highest standard. The staff and facilities at Atfield are amazing. Thank you to everyone who looked after my father."

Paul C
carehome.co.uk rating: 5.00 out of 5

"In an ideal world, my father would not have been in any home for respite over Christmas and the New Year, but after a number of falls, this is what was needed. The atmosphere within Atfield House made the difficult situation much more bearable. The staff were consistently helpful, friendly and supportive. There were lots of activities to help pass the time and to help him come out much stronger, both physically and mentally, than when he arrived."

C E
carehome.co.uk rating: 5.00 out of 5

"We have been very pleased with the care and attention that our friend has had in Atfield House. She became noticeably happier and more settled than she was before. The staff are the backbone of Atfield House and they have been excellent, all of them."

Ruth H
carehome.co.uk rating: 4.92 out of 5

"Have visited the home several times since our friend was admitted. On all visits, I have been met by courteous staff. The standard of cleanliness is very high. During four of my visits, I have attended events held by the home. Three of these events formed part of the home's activities and were conducted and supported extremely well. Our friend's adjustment to and acceptance of life in Atfield House is down to the fine standards mentioned above."

A P
carehome.co.uk rating: 5.00 out of 5

"A nursing home is only as good as the management. At Atfield House it's extremely good. The staff are hardworking and accommodating. When entering there is no odour of old people and likewise in their rooms which means everything is spotless at all times. The food is as good as you would get at any first-class restaurant. I can't talk any higher about Atfield House. The residents are lucky to be in such a lovely place to spend their final days."

Barbara F
carehome.co.uk rating: 4.82 out of 5

"I needed to find somewhere for my father, who has Parkinson’s and dementia, after he fell and broke his hip. He was being rushed out of hospital and we knew that we couldn’t cope at home with the constant nursing care he now needed. I went to look at Barchester Atfield House Care Home and was given a warm welcome. I was impressed how all the staff (even the cleaners!) knew the residents well and the home is immaculately clean. They were able to arrange a space for my father quickly and he’s now in a lovely room overlooking the park. He has settled well and enjoys the food. There are daily activities to take part in if he wants to. He is always well-groomed. My brother and I have peace of mind that he is well cared for 24 hours a day. We are able to visit whenever suits us. The staff are very responsive to any requests we make. I would highly recommend Atfield House."

Kate C
carehome.co.uk rating: 4.83 out of 5

"Excellent care - very pleased with the amount of attention given by staff. Clean environment. Lovely atmosphere."

L M
carehome.co.uk rating: 4.67 out of 5

"My mum came to Atfield House from hospital on 11.9.23. She has Dementia and Parkinson's. My dad has cared for her with the help of carers for the past 4 years. Sadly he could no longer cope. It has been a very emotional time. The staff at Atfield could not be kinder, they are fantastic. She is so well cared for and we are very happy. The home is more than satisfactory for my mum. I can't speak highly enough of it and the team."

Paula H
carehome.co.uk rating: 4.83 out of 5

"Been to see grandad today, and he always seems happy. Always got clean clothes on and has had a shave done by Atfield. Staff are always available to check on him. Well done, Atfield team."

E S
carehome.co.uk rating: 4.91 out of 5

"The care home is welcoming, and the staff members are so friendly and caring, including all the management and admin staff, the nurses and the carers. My mother's room is great. The additional facilities (restaurant, cafe, living room and hairdressers) enhance the experience of living there. I'm grateful I can take my mum to different areas of the home without having to leave it. I feel the specialised dementia unit serves its purpose well. Mum is well cared for, but at times, I feel she could be stimulated more with activities that are suitable for people with dementia. This is being addressed and hopefully improved further (meetings have been organised to support the relatives of residents with dementia). The food is good. I don't know if this is possible, but the smell in the dementia section isn't good. I understand the challenges of keeping smells at bay, but there's a difference between the main care home and the dementia section."

E F
carehome.co.uk rating: 4.08 out of 5

"Due to a bereavement in our family, Dad is now a resident at Barchester Atfield House Care Home. We have been very well supported as a family and Dad is extremely well cared for. As a family, we are so grateful for the care and security Dad gets. I feel very welcome at the home and have a lovely relationship with staff. Dad seems to be in good health due to the attentive care and routine at Atfield House. The staff at Atfield House are friendly and caring and as a family, we appreciate each and every one of them! We couldn’t have wished for a better care home and a safe place for Dad at this difficult chapter in our lives. Thank you all so much!"

Sally L
carehome.co.uk rating: 5.00 out of 5

"My brother is very well looked after. The staff are extremely nice. They keep me updated on my brother."

Sandra B
carehome.co.uk rating: 5.00 out of 5

"I have no complaints. The place works very well, everybody is very cooperative and takes excellent care of my wife. Long may it continue."

Brian E
carehome.co.uk rating: 5.00 out of 5

"The mother has been in respite care at Barchester Atfield House Care Home and has been very well looked after. The staff have all been lovely and never stop smiling. She has particularly enjoyed lunch in the dining room and walks in the pretty garden afterwards. All in all, her stay has been very successful."

Caroline B
carehome.co.uk rating: 4.42 out of 5

"From being met on arrival in the car park to the group send-off after two weeks of respite care, the staff were always welcoming and professional in their demeanour. I won't hesitate using Atfield House again for my mother's care when I need an extended break from being a 24/7 carer."

I S
carehome.co.uk rating: 3.92 out of 5

"At a time of crisis when we were desperate to find a home for someone to go to after being in the hospital Barchester Atfield House Care Home could not have been more constructive or supportive. At a time of crisis, they were professional and reassuring and I am so grateful. Ongoing care has been personal and attentive which is also hugely appreciated."

R W
carehome.co.uk rating: 4.58 out of 5

"My friend was admitted to Barchester Atfield House Care Home in May 2023. From the time she arrived, she has been treated with great care, respect and dignity. The staff are well trained and lovely, allowing my friend to adjust to her new surroundings in her own time and with no pressure. The communication from the home to me is excellent and I am kept up to date with everything which I really appreciate. The home is kept very clean, safe and secure and the food looks lovely. From reception staff to laundry staff and carers, everyone is wonderful and I cannot fault anything."

M F
carehome.co.uk rating: 5.00 out of 5

"Whenever we visit, we are always made welcome. The rooms and facilities are always in a good, clean order. The activities are making my aunt happy, and when it's time for us to leave, she's always smiling."

Jane B
carehome.co.uk rating: 4.83 out of 5

"I needed post-operative care to learn to live without the use of my right arm. I needed to cope with dressing and undressing and personal care. All staff were excellent, thoughtful and helpful, just what I needed to build my confidence before going home. I enjoyed my interaction with them all. Lovely garden to sit in and read. I would recommend this post-operative experience."

P W
carehome.co.uk rating: 4.82 out of 5

"I made sporadic visits from February 2022 to May 2023 to visit......each time she was spotlessly clean and her hair looked nice. She loved the food but most of all the cheerful and patient care was wonderful. Despite never wanting to go in a home she was very happy there. An example of how homes should be run thanks to the manager and his excellent team."

S W
carehome.co.uk rating: 5.00 out of 5

"My friend was in your care for about 18 months. I was so impressed with all your staff and the quality of the food. The team were so caring, full of kindness and warmth. My friend never wanted to be in a home but with you all at Atfield House led by the manager, she felt safe and surrounded by love. I cannot thank you enough."

Peter F
carehome.co.uk rating: 5.00 out of 5

"My mother was admitted initially for respite but the family hoped for permanent at 101 years of age. In our family, we have one person who has been a volunteer inspector for the Quality Care Commission, a retired Social Services Purchaser of services for the elderly and a matron for acute admissions. All had reservations about using a care home, but we all agreed we have absolutely nothing to criticise in the care provided. Caring and helpful staff across all levels, wonderfully supportive when my mother sadly passed away. Highly recommended with our thanks."

C T
carehome.co.uk rating: 4.58 out of 5

"This was just a short stay for end-of-life care. The organisation of the management and the kindness of carers made the experience as good as it could be."

D R
carehome.co.uk rating: 4.40 out of 5

"We had a very pleasant year with Atfield House Care Home whilst my friend lived in the Memory Lane wing. The staff are professional, caring and approachable for conversation at all times. I appreciated the regular relatives meetings which were hosted quarterly, to give updates on conditions and activities in the home, and allow relatives to raise questions and concerns. Well done and thank you!"

Joan D
carehome.co.uk rating: 4.17 out of 5

"The home and staff are amazing, the best home my brother has lived in. The staff are very friendly and it shows my brother is looked after."

S B
carehome.co.uk rating: 5.00 out of 5

"My father has been at Barchester Atfield House Care Home for the past four months, I live in the United States. Sadly, he passed this past week, though I am thankful that I was able to spend his final days with him. The nurses, carers and reception have been absolutely magnificent. They kept me updated throughout his time there, including using video chat. Towards the end, they made sure he was comfortable and not in any pain. I am very grateful to everyone at Atfield for the care and compassion they showed him, while ensuring we as a family were kept informed."

R C
carehome.co.uk rating: 5.00 out of 5

"A wonderful home, they look after my aunty very well. Staff are very pleasant and caring. The home is very clean and welcoming. Beautiful gardens."

J M
carehome.co.uk rating: 5.00 out of 5

"We found the Atfield House facility atmosphere and ambiance calm and efficient with a very high level of care for the service user and visiting family members. The positive approach of the care staff at Atfield House enabled Mother to progress from being bed bound, on discharge from hospital, to walking with a frame during her few weeks' stay. We had a very positive experience and would be very happy to use Atfield House again."

Kamla J
carehome.co.uk rating: 4.42 out of 5

"The family's experience with Barchester Atfield House Care Home has been a positive one. My mum has been a resident in the Memory Care Unit for almost 5 years. The nursing and care staff are excellent and I trust them completely with my mum in their care. Working day in and day out with residents living with dementia takes an enormous amount of patience and energy. The staff do an excellent job in the face of a very challenging environment. I'm grateful to them all and wouldn't hesitate in recommending them to families requiring specialist care."

N G
carehome.co.uk rating: 4.92 out of 5

"The staff are always lovely and attentive. Very good meals are served in the beautiful dining room with tables for 3 and 4. Enjoyable activities are a regular feature and our aunt has improved greatly since coming to Atfield House Care Home."

Susan D
carehome.co.uk rating: 4.92 out of 5

"Our aunt entered Atfield House in November 2022, bedridden with very little ability to do anything. Through the care and attention she received whilst there, she has left there today a very different person t the one that entered. She is now able to be out of bed all day and manoeuvre herself in a wheelchair around to enable to take part in activities. She can also now stand and get herself to the toilet and in and out of the wheelchair. She has left Atfield House to be with her husband in another care home. As a family, we are very grateful to Atfield House staff for their care and the attention she received whilst in their care."

Angela F
carehome.co.uk rating: 4.17 out of 5

"The resident's son, partner and our two teenage grandchildren (and pet dog) visited this afternoon and we were all looked after like royalty. There were other events happening, which unfortunately we missed, but we were still welcomed and given our own room with coffee, tea and a selection of cakes. Best of all, I had mentioned that two of the family only ate gluten-free food and the home provided a selection of gluten-free cakes for us, as well as regular cakes. Fantastic. I would also like to emphasise how very welcoming and keen to look after you everyone at the home is. Also how lovely the place looks. A really sweet Valentine's vibe indoors and colourful flowers and plants outside and indoors. It's a lovely place to visit and we all had a great time together. Thank you."

Joy R
carehome.co.uk rating: 4.83 out of 5

"The home has a good atmosphere and most importantly, my friend is very happy there."

J D
carehome.co.uk rating: 4.80 out of 5

"We were greeted by the assistant manager and taken to a nice lounge to complete the paperwork and admin. The staff were kind and attentive, everyone tried to make it like a home-from-home. Food was good and everywhere was clean. Nothing seemed to be too much trouble."

T D
carehome.co.uk rating: 4.83 out of 5

"I have been happy and comfortable here for several years and have no qualms about the future."

P S
carehome.co.uk rating: 4.17 out of 5

"Very helpful and friendly staff and environment. I am always made to feel welcome when I visit."

M T
carehome.co.uk rating: 5.00 out of 5

"During my mothers 11 months stay at Atfield House she was extremely well cared for. The staff very quickly learned her likes and dislikes and what was very important to her and the family was always kept informed about her health and welfare. Her personal care was carried out in a very professional, respectful and gentle way and hearing my mother laughing and chatting with the carers was reassuring. When she managed to join in the activities she really enjoyed herself. Her family and friends were always made to feel welcome when we visited and everyone at Atfield contributed to her well-being. When she started to slip away, she received end-of-life care which led to her peaceful end. The management and admin staff are very approachable and always willing to listen and address any problems. The regular meetings with relatives proved to be very useful in answering any questions and giving us details of forthcoming events and works within the home."

C M
carehome.co.uk rating: 4.58 out of 5

"The building inside and out always looks clean and tidy every time we visit my aunt. The staff are always very helpful and polite, always offering tea, coffee and biscuits. The staff are attentive to the needs of my aunt and were very helpful with funding information and procedures. I would definitely recommend this care home."

Michael D
carehome.co.uk rating: 4.50 out of 5

"I have visited and stayed in Atfield House Care Home many times and each time I have always been exceedingly pleased with every visit. The home itself is very clean and the staff are very kind and helpful in every way. The food is very good and enjoyable and so are the various items of entertainment. I have always recommended Atfield House Care Home to many of my colleagues. Extremely well-run care home in every way."

Pauline L
carehome.co.uk rating: 5.00 out of 5

"The admin staff are very welcoming and supportive, Care staff are exceptional. Nothing is ever too much trouble. Communication is much improved over recent months with regard to activities taking place-post Covid. Thank you to the team at Atfield House for making this difficult process easy."

D B
carehome.co.uk rating: 4.92 out of 5

"Each of the staff I have met has been extremely responsive, compassionate and kind. My father has been here a week and is settling in well. The home is very clean and you can feel the positive energy when you walk in. The location is also very peaceful and easily accessible."

R C
carehome.co.uk rating: 5.00 out of 5

"The highest level of service is offered at this care home. The staff are exceptional and a really caring group of people. Highly recommend for your loved ones."

A E
carehome.co.uk rating: 5.00 out of 5

"My husband was looked after very well in Atfield House where he spent the last eight months of his life. The decision to take him to a nursing home was the most difficult decision I had ever had to make. It means a lot to me to know he was in safe hands. The home is run professionally with a high standard of care and excellent food. The atmosphere is friendly and welcoming. I would have no hesitation in recommending this home."

H G
carehome.co.uk rating: 4.50 out of 5

"My mother was placed at Barchester Atfield House in January 2020 for respite after two leg breaks. Throughout her two and a half years and through Covid she received excellent care. Thank you for all of your kindness throughout this difficult time."

Edward A
carehome.co.uk rating: 4.42 out of 5

"Staff are always welcoming. The home is always clean and tidy. My aunt has settled in well and is well looked after. The lounge is available for chats with family and friends and we have always been offered tea/coffee/cake/biscuits."

M D
carehome.co.uk rating: 5.00 out of 5

"I'm hugely grateful to the Atfield House Care Home team. They made mum's last days very comfortable and she was in clean clothes every time I visited she would have appreciated that. Her room was peaceful and calm. The staff were practical and upfront in describing mums condition. I really appreciated that approach so I could be well prepared for the final outcome. One tiny niggle- There was mould on one sippy cup, mum had not eaten or drunk anything so I guess it was just sat there for a while."

R G
carehome.co.uk rating: 4.50 out of 5

"I am very happy with the service that I receive and the conditions I am living in."

S P
carehome.co.uk rating: 4.00 out of 5

"Mother has been at Atfield House Care Home for over five years. She has Dementia but seems very happy. She is well cared for. The food is excellent and plentiful. The staff are welcoming and take great care of all my mother's needs. The home is well-run and holds regular meetings with relatives. It is expensive, but in my opinion, is worth it for peace of mind knowing that my mother is well cared for."

K B
carehome.co.uk rating: 4.67 out of 5

"My wife is a resident and has improved in health and walking abilities in that time, due mainly to the staff. Everything else is as it should be, you would have to knit pick to find any faults."

B E
carehome.co.uk rating: 4.58 out of 5

"We were so pleased with the care given to my husband in his final days. The atmosphere was always cheerful and friendly."

Maureen N
carehome.co.uk rating: 4.42 out of 5

"Thank you to everyone at Atfield House Care Home for looking after my dad so well in his final weeks. We were so delighted that he came to stay with you and experienced the wonderful ethos and calm approach. The home is beautiful and we were very impressed. We wholeheartedly recommend Atfield House Care Home with all our thanks."

Kerry W
carehome.co.uk rating: 4.58 out of 5

"I've been happy staying here. Very pleasant surroundings. Staff very supportive."

M F
carehome.co.uk rating: 4.33 out of 5

"My sincere thanks to the wonderful carers, nurses and management team at Atfield House for ensuring my mum's final year and a half spent in residence was a caring, warm and attentive experience. I feel so comforted to have my dear mum close by and in such caring and capable hands. I recommend Atfield House considering residential nursing care."

Lynne W
carehome.co.uk rating: 4.92 out of 5

"I was very happy with the care provided. The care staff were approachable, caring and efficient taking into account staffing difficulties during Covid and this is reflected in the Good as opposed to Excellent in some of the categories. She was a very picky eater but I believe the management tried hard to accommodate her which at the time she didn't quite appreciate. I couldn't have found a more suitable local environment for her. Thank you."

J S
carehome.co.uk rating: 4.75 out of 5

"A great place for your loved ones to live, where they are treated well and with respect. The food looks great and it's very clean with great views. The shining stars are the amazing team, with great attitudes from the management and the team."

A E
carehome.co.uk rating: 5.00 out of 5

"The staff are all so kind and caring to my dad. They are also helpful and polite when I visit, offering us refreshments. For my dad's 97th Birthday they arranged for us to have time with him as a family in the lounge and provided drinks and refreshments. They are all amazing and do a wonderful job. Thank you for all you do for my dad and the care you give him."

P W
carehome.co.uk rating: 5 out of 5

"It was my Dads 97th birthday and the family visited the home. We were treated by the lovely staff at Barchester Atfield House Care Home and were allowed to use their comfortable and pleasant lounge area. We were presented with a delicious buffet and cake. My family and Dad had a fabulous day and I would like to thank, we all did, want to thank Atfield House for their time, consideration and welcome. We are happy that our father lives there."

Cheryl P
carehome.co.uk rating: 4 out of 5

"My father is a resident at the home. Yesterday was his 97th birthday, and some of my family made a celebratory visit. The staff allowed us the personal use of the lounge and laid on sandwiches and a lovely cake. We had a very pleasant visit, made possible by the wonderful staff at Atfield. Thank you very much."

Christine D
carehome.co.uk rating: 4.92 out of 5

"We are very happy with the care our mum receives. I wish we were aware of this care home sooner. Lovely staff and exceptionally clean. Mum just seems so content and actually sits with other residents rather than staying in her room alone. Keep up the good work."

Fiona C
carehome.co.uk rating: 4.92 out of 5

"I have been very satisfied with the care my father has received at Atfield. The staff are kind, caring and helpful. The home is kept very clean, and the meals are exceptional. The garden is lovely to sit in now the weather is improving. Highly recommended."

Christine D
carehome.co.uk rating: 4.08 out of 5

"My father was admitted to Atfield House back in January with mobility issues and dementia. Since being at Atfield House, both I and my mum have found the staff to be very caring, compassionate and accommodating. The lady on reception has always been very welcoming, and informative and has gone above and beyond during these difficult times. The accommodation itself is very clean and the foods on offer to the residents throughout the day are very nutritional and well presented. My mum has also been offered food whilst visiting, which I felt was very nice and not something which we expected. My dad is treated with dignity and the girls that care for him on a daily basis always try and put a smile on his face and treat him as though he were family, this is something which means a lot to me and my mum whilst we are not with him. A big thank you to all the staff for making this transition so much easier."

Helen Q
carehome.co.uk rating: 5 out of 5

"The manager and staff are very friendly and welcoming, they provide excellent care to the residents. They always go the extra mile with care and attention to residents. The home is beautifully decorated and presented and always immaculately clean. There is nothing the staff won't do to ensure the resident is cared for to the highest standard. The meals are fresh and are very good."

Eileen P
carehome.co.uk rating: 5 out of 5

"My partner is very well looked after at Ashfield House he eats well and enjoys his meals even though he has to have a special diet. He always looks clean and smart and I know the laundry works hard to achieve this. Most importantly he is relaxed and comfortable and if he is then I am happy and relaxed too. The staff are great with I'm trying to keep him engaged and amused, (Not easy). The nursing staff always listen to me if I have any questions and takes great care of him too. Thank you"

J R
carehome.co.uk rating: 4.73 out of 5

"My cousin was a resident at Atfield House for three years. During that time she was looked after extremely well. The facilities in the home are excellent, the staff are welcoming. The decor in the communal rooms are second to none. The coffee lounge was a delightful place to sit and read a newspaper. When joining my cousin for lunch I particularly enjoyed having a sherry and meeting other residents beforehand. At the end of her life, my cousin was treated with care and dignity. I cannot thank the staff enough for their help and support during this difficult time."

J T
carehome.co.uk rating: 5 out of 5

"Variety and quality of food is particularly good."

P R
carehome.co.uk rating: 4.92 out of 5

"I enjoy living here. Staff are great. I enjoy the garden. Good room and food."

M D
carehome.co.uk rating: 5 out of 5

"I have been described as 'clinically extremely vulnerable' because of a previous lung infection. I was transferred from hospital just after Christmas (2020). I have had excellent care at Atfield House and found the staff very kind and attentive. At the end of April, I am feeling well and I expect to return home quite soon. I thank all the nurses and assistants for their kindness."

J K
carehome.co.uk rating: 4.92 out of 5

"Even though my father was only in your company for a week, there was frequent contact updating us on his condition. All staff were amazing. Unfortunately he passed away but I believe this care home was the best option as they looked after him really well."

Alfio A
carehome.co.uk rating: 4.17 out of 5

"When visiting, the staff are very friendly. I felt that my mother was being well looked after."

G H
carehome.co.uk rating: 4 out of 5

"The experience of communication prior to selecting the home was very efficient, patient and flexible. I chose this home based on their CQC rating. The staff were compassionate, yet rigorous in adhering to government guidelines. The visitor's suite was a great provision alongside the efficient booking method and reminders. I was impressed with the professionalism of the nurses and their ability to communicate challenging messages and indeed with enabling last days face to face visits with all that entailed."

G Y
carehome.co.uk rating: 4.75 out of 5

"Mum has been at Atfield since August as her dementia became too bad for her to live alone and care for herself. The team at Atfield have been excellent. They are always polite and helpful. They have kept us updated on Mum's health every step of the way. On visiting Mum in the new, Covid secure visiting suite, we could see just how much her health, weight and appearance had improved. She also appeared to be very well settled, despite her initial resistance."

Ian F
carehome.co.uk rating: 5 out of 5

"I found the care and professionalism of the staff at Atfield Care Home exceptional and would rate it highly in every aspect. During these surreal times and during total lockdown my telephone enquiries were always dealt with promptly and backed up with further calls from the home providing me with detailed updates. Overall I was always given the reassurance I required. Many thanks to all."

S T
carehome.co.uk rating: 5 out of 5

"I cannot find anything wrong."

A C
carehome.co.uk rating: 5 out of 5

"Although my mum wasn't at Atfield House for long, the staff were extremely kind, professional and always put my mum's needs first. They explained everything to us in a way we were able to understand at this very difficult time, nothing was too much trouble. As a family, we feel that they made my mum's last few weeks comfortable, and they treated my mum like their own. Thank you."

C L
carehome.co.uk rating: 5 out of 5

"I like everything. The care is superb. The food is fantastic. The bedrooms are nice and bright. Nothing is too much trouble."

Ian N
carehome.co.uk rating: 5 out of 5

"The room is very comfortable also the lounge. All the staff are caring and friendly and the food is very good."

I G
carehome.co.uk rating: 4.75 out of 5

"A good visit, felt safe and well looked after."

Paul R
carehome.co.uk rating: 4 out of 5

"Lovely caring staff. Granny is very happy here. Staff make us feel welcome and appear happy and cheerful. I love the fact I can speak to Granny when I ring the home. One thing to recommend would be online meetings/zoom/facetime? if possible. We looked at many care homes and are very satisfied that this one is the best for granny."

Stuart H
carehome.co.uk rating: 5 out of 5

"I am constantly overwhelmed by the love and care shown to my mum. She has been a resident for six years, and it is a testament to the people at Atfield that she continues to thrive. Thank you."

T M
carehome.co.uk rating: 5 out of 5

"I would tell anybody about the nursing team as it is very nice. I would like to go there myself. Staff very good and nice. It is run very well."

L M
carehome.co.uk rating: 4.75 out of 5

"Very nice view. Good food. Very pleasant staff. I can't fault anything."

Lois H
carehome.co.uk rating: 5 out of 5

"I like living here. The staff are very nice. happy with the food."

Jean C
carehome.co.uk rating: 5 out of 5

"Our cousin was admitted to Atfield House, initially for respite care, followed, after two months, by full-time care. From the very first day of admission, Atfield House has provided respectful and safe primary care and support for our cousin, whilst also ensuring that our family were warmly welcomed by all staff, and kept informed of her condition on a regular basis. Additionally, we were encouraged to communicate with the care home as often as we wished. At all times our calls have been dealt with promptly and with a friendly approach. The team at Atfield House have always informed the family of any changes to our cousin's condition and provided reassurance at all times. As we live some distance away from London, this approach has always been very reassuring for the family. Our cousin is supported 24/7 by the care home staff and has all her medical and social needs met. We have no hesitation in recommending Atfield House to any family in a similar situation."

G M
carehome.co.uk rating: 4.75 out of 5

"I cannot speak highly enough of the quality of care and facilities afforded by the staff and facilities at Atfield House. Four years ago they cared for my father who was suffering from dementia for a period of over a year. He couldn't have been better looked after. My mother, too, has been an Atfield resident since February 2018 and has received a similar quality of care. Since the start of the lockdown, with the widespread anxiety of COVID-19 in care homes nationally, I and my family have been reassured by the knowledge that she is in the best possible hands. The professionalism and dedication of the staff during this fraught period has been heartwarming and awe-inspiring. We are hugely appreciative of them."

Chris B
carehome.co.uk rating: 4.58 out of 5

"Mum became unable to look after herself a couple of years ago and so the difficult task of considering where she should live began. Fortunately, we discovered Atfield House locally to where I live and after an initial trial period, Mum has lived there ever since. She lived alone for over 20 years but the home has been exceptional in including her with staff and other residents. She loves the staff without exception, she loves the food she is provided with and has made several very good friends. During the current COVID-19 lockdown period the home has continued to care in every possible way. We were allowed our first visit in 3 months this week, and the home's organisation of this is further proof of the exceptional skills and care the staff and management provide. I am so grateful to have found, in my opinion, the perfect home for Mum, thank you Atfield House!"

Neil H
carehome.co.uk rating: 4.92 out of 5

"My aunt spent the last month of her life here, having been transferred from Clayponds Hospital. Because of Covid-19 it was not possible to visit her but I phoned regularly and every time I was greeted very helpfully and spoke to someone who was fully informed about my aunt’s health. On her last day I was allowed to visit and spend my aunt’s last moments with her. That was the first time I saw inside the home and was so impressed! Beautiful rooms, immaculately clean and, most importantly, every member of staff I met was so very caring. Very happy that my aunt ended her life here and very grateful to all the staff."

Noreen C
carehome.co.uk rating: 4.08 out of 5

"My Mum had two happy years at Atfield House and passed away peacefully in June 2019. Staff are hardworking, caring, kind, friendly and professional. They treated Mum with dignity, respect and politeness, always sensitive to her individual needs. Her room was comfortable with an ensuite. Mum felt safe and I had peace of mind. I was consulted on changing health issues and care plan, contacted immediately if necessary. Nurses and carers were supportive, helpful and understanding. GP visits, physiotherapist twice weekly, podiatrist regularly. The Manager is helpful and approachable with an open door policy, concerns and problems dealt with promptly. Facilities are clean, tidy and well kept, dining room with good menus, looking out onto a lovely garden. Hairdressing salon on site. Daily activities, musical and seasonal events during the year. Atfield House offers a welcoming happy 'home from home' with excellent quality care, the only place I trusted to care for my dear Mum. I am so grateful for all they did."

M B
carehome.co.uk rating: 5 out of 5

"I went to see Atfield House on an open day; purely by chance. I was very pleased I went and impressed by the appearance and decor throughout. The management has been very helpful and supportive throughout. My mother is a resident there, and I believe they have looked after her well."

M R
carehome.co.uk rating: 4.67 out of 5

"Lovely facility, bright, clean and welcoming. The staff were lovely - friendly, patient and caring. Meals were very nice with multiple choice. Really liked the choice of the formal dining room which overlooked beautiful gardens. The drop-in cafe was a great place to sit and read the paper in quiet, tasteful surroundings - a lovely space to entertain visitors."

D M
carehome.co.uk rating: 4.75 out of 5

"I have visited Atfield House Care Home in Isleworth many times and have always been greeted with smiles, enthusiasm and care from all the staff. This care home is extremely well organised and beautifully furnished and cared for. My son recently played the piano for the residents who were delighted to singalong. We made no charge for this particular performance, as both he and I are so impressed with the work they do. I thoroughly recommend this care home to anyone and maybe one day I will be a resident."

Pauline L
carehome.co.uk rating: 5 out of 5

"My mother was admitted in November 2018 and throughout her four months there until her death. I have nothing but praise for this care home. The staff and management are so caring and made this very difficult time a lot easier to bear."

Terrie G
carehome.co.uk rating: 4.67 out of 5

"Excellent. My mother has been in 8 different homes for respite and 1 permanent care. She is very happy here and I have peace of mind, especially when I am away knowing that she is happy, well fed and cared for. The staff are well trained, loving and encouraging. Everyone works as a team including management. Residents have access to a TV room, a lounge/dining area with weekly entertainment and a quiet room. The meals are freshly cooked, varied quality menus with options. The Manager has an open door policy and encourages relatives/residents to approach her as soon as they have an issue so that she can investigate and action immediately rather than wait until problems escalate resulting in disgruntled residents and relatives which sadly has a negative effect on others. Our friends are very impressed with the high quality of staff and meals and comment that the residents look happy and well cared for in this Home. They have also noticed a positive change in my mother in this Home."

Yvonne D
carehome.co.uk rating: 5 out of 5

"My Mum enjoys many activities at Atfield House. She has a comfortable ensuite bedroom and is looked after by attentive and dedicated carers - all of whom have an amazing work ethic. Full-time nurses and an on-demand doctor, keeps my Mum safe and healthy. Delicious food, hot and cold drinks - friendly cooks and waiting staff in the immaculate dining room. There is a free laundry service, manicure, pedicure, massage and hairdressing is available at a cost. My Mum is happy - I am happy."

K H
carehome.co.uk rating: 4.08 out of 5

"My husband was in the care of Atfield House staff during the last 7 months of his life. Throughout this time he received gentle, professional attention, in immaculately clean and pleasant surroundings. The staff seemed well trained and blessed with a sense of humour appropriate to the occasion."

M E
carehome.co.uk rating: 4.58 out of 5

"As an older (89 year old) I am treated with love and respect by the whole team. When I needed a shower, the member of staff showed care and consideration (I have a catheter) in washing and drying head to toes. She showed sensitivity and care in dealing with private parts, and left me feeling totally refreshed. I look forward to the next treatment. This attitude also shows with medication, meals and snacks. Not cheap, but excellent value."

Arthur S
carehome.co.uk rating: 4.92 out of 5

"This is my true statement about Atfield House. I have not been in any other care home and I hope I never have to."

E W
carehome.co.uk rating: 4.75 out of 5

"My father has settled quite well, having lived with me for 4 years. This was a very big step. Four spells in hospital left him frailer and in need of 24/7 care. He has had to realise that it cannot be home from home. The staff have been very kind and friendly, not only to dad but to all visitors as well."

E D
carehome.co.uk rating: 4.17 out of 5

"My husband has settled in very well at Atfield House. He is well cared for by a dedicated team of staff who are caring, attentive and cheerful. He is well fed, comfortable, safe and contented."

C C
carehome.co.uk rating: 4.67 out of 5

"My mother spent the final three and a half months of her life at Atfield House when she was bedridden and in need of constant care. Staff took extremely good care of her, unfailingly kind, caring, and concerned to ensure she was comfortable and not in any distress. Nurses, carers, support staff, and management were of the highest standard and nothing was too much trouble. I cannot praise Atfield highly enough for their care of my mother, and their kind and welcoming attitude to family members. The home itself is well-staffed and well-maintained, welcoming, calm and caring."

Sue K
carehome.co.uk rating: 4.17 out of 5

"We urgently had to find a new home for my 94-year-old mother as the hospital were discharging her after her op on her femur bone. Following our visit, the Home Manager, Deputy Manager and Receptionist acted promptly and professionally in liaising with the hospital staff and ambulance transport which resulted in a smooth transition on the day. Amazingly, my mother settled into the home immediately and feels secure and happy here. There is a welcoming and cheerful atmosphere and everyone works as one team! Nothing is too much trouble and I was impressed with the honest and thorough assessment that was done prior to my mother being admitted which meant she went into the appropriate unit. Staff handle her sundown syndromes with such reassurance, patience and love. Action is taken immediately if there is any concern and the GP is called. Overall, we are so relieved and pleased to see Mum so settled and happy. This is a top class home with no unpleasant smells and excellently managed."

Yvonne D
carehome.co.uk rating: 5 out of 5

"Thanks to management and every member of staff and the beautiful way the building is kept, it is such a lovely place to be. The standard of food is exceptional and covers such a variety. Staff make you feel as important as the residents to whom they give such wonderful care and time. They say 'there's no place like home', certainly Atfield is the next best thing."

J A
carehome.co.uk rating: 4.92 out of 5

"We found the home very accommodating staff couldn't do enough for us. My mum well cared for. A very clean homely environment. If I needed to go into a home it would be Atfield House hopefully."

Ann J
carehome.co.uk rating: 5 out of 5

"Barchester Atfield House Care Home has provided superb care for my elderly friend over these last two and a half years. She was very happy to move to Barchester Atfield House Care Home once her husband passed away and felt loved and cared for. I was hugely impressed with the high standards of cleanliness, décor, food, general provision and access to nurses and carers. Clearly Barchester Atfield House Care Home is a well-run and well-managed facility with a great team of staff."

Anne-Louise D
carehome.co.uk rating: 5 out of 5

"I find Atfield House provides a clean, pleasant, safe and welcoming environment. All staff I have dealings with are engaging and helpful. Atfield House is fortunate to have many exceptional members of staff. Those I have regular dealings with have consistently proven themselves to be professional, competent and compassionate. There is a clear management structure and I find the manager open, friendly and welcoming. They invite feedback and deal with queries promptly. The food is very good quality and I know my father, who has cognitive impairment and other serious issues, is well cared for."

Alan M
carehome.co.uk rating: 4.42 out of 5

"I couldn't have asked for a more understanding, compassionate and appropriate care home for my mother who had Alzheimer's and dementia. The staff were very well trained and brought companionship as well as very high standards of care to my mum whose behaviour and state of mind became calmer within a couple of weeks and her individual needs we very well met."

Gillian W
carehome.co.uk rating: 4.67 out of 5

"The care home is welcoming, offering a safe and clean environment with staff available to help with any concerns I have. My father has a very good level of personal care. His care needs are high, but the staff are always there to help. My father's health problems are dealt with promptly and I am informed of any problems. It is reassuring to know my father is being looked after and helped in all aspects of his daily life with dignity and respect."

L E
carehome.co.uk rating: 4.17 out of 5

"We needed a nursing home for my mother and residential for my father, somewhere they could be together. Atfield House Care Home provided rooms opposite each other and with the facilities we required. The management and staff were extremely friendly and helpful in getting my parents installed, comfortable and looked after them brilliantly throughout their time there. They had a pragmatic, relaxed but attentive style which was a breath of fresh air after my mother's terrible four months in the hospital. The staff ensured the transition was made as smooth as possible which was vital for my father who was very uncomfortable about being "stuck away in a home" but who came round very quickly to enjoy himself once he realised that all his entrenched routines would be able to be continued at the home, including newspapers in the morning, a beer with the 6 o'clock news and wine with his dinner. My mother's sudden death was handled with extreme sensitivity and kindness. We are extremely grateful."

Jacky R
carehome.co.uk rating: 4 out of 5

"When I reflect on the past 16 months that my dear mum was a resident of Atfield House, I struggle to find fault with her care. There is no such thing as the perfect care home, but Atfield House is about as close as you will find. The home is well run with exceptionally good staff, I went there frequently and always made to feel welcome. It was mum;s home and I was therefore encouraged to treat it as my own too, My mum's complex needs were extremely well met, she was lovingly nursed and cared for, clean, well nourished, happy and contented. Staff were attentive to any changed in her condition and acted accordingly. I was not only impressed by the standard of care given to my mother, but also by how other residents were cared for with dignity and respect. If you are considering Atfield House for your loved one, I cannot recommend it highly enough."

Julie R
carehome.co.uk rating: 4.83 out of 5

"Atfield House has provided a caring, friendly and safe environment for my mother over the last eleven months. The staff are attentive and compassionate. Always helpful and willing to assist. I would recommend this particular care home."

Gill M
carehome.co.uk rating: 4.75 out of 5

"My uncle was a resident in Atfield House’s Memory Lane wing for just under two years as he suffered from Dementia. During his active life he had relished his independence and he would have considered a care home in old age only as a last resort. Atfield House, however, proved to be a successful move for him. The staff got to know him as an individual and treated him as such, and at all times with great respect and courtesy. He enjoyed his food and loved the variety of meals available in the restaurant. He was safe, cared for and had access, if he wanted it, to various forms of stimulation in the form of activities some of which were designed specifically to meet his interests. Staff were always welcoming, sensitive and helpful to me and always seemed to know who I was. I am grateful for the care they provided for my uncle and I would not hesitate to recommend Atfield House to anyone looking for a home where they can feel sure their relative is well looked after."

Eleanor P
carehome.co.uk rating: 4.5 out of 5