Reviews for Ashlar House Care Home

"Ashlar House always gives a Calm Homely Feel, that has staff that understand the importance of caring and apply it to their work on a daily basis. The care home alway's has clean facilities both around the building and within the Bedroom's. The staff make a point of customising each one to the Residents Needs. Inspiring Activities virtually on a daily basis which is attended by Most Residents mean that the staff must be doing something right. I always liken Ashlar House as a Holiday Resort rather than a Care Home for my Mother. Good Work."

After careful consideration we placed my mum at Ashlar in the late summer of 2025.
Having only lived in one home for the past 60 years it was a huge move for her but she is very happy there. She says that the staff are all lovely and it’s so great to see her thriving. It’s incredible really. She was so poorly when she went in but her Parkinson’s has stabilised and she has a life back.
The manager Flavia is incredibly hard working and seems to really care for all her residents and patients. Sam who does the administration is also really nice and friendly. I think Flavia was the head nurse prior to becoming the manager. I understand staff retention is high for this sector I think that’s positive and sadly unusual.
I don’t have huge experience but what I see I like and the key is that my mum is happy. My dad can visit her every day and so their partnership can still continue despite her needing to live in a different home to get the care she needs.
Thanks Flavia and the Ashlar Team. 👏

"My mother has been a resident for almost a year and we are very grateful for the warm attentive care of the numerous staff, the welcoming atmosphere for both new residents and their family, and for the clean, tidy rooms and lounges. The staff put on lovely entertainment every day which is fantastic! There are TVs as well as radios, but they are not disturbingly loud. The food is well prepared and plentiful. The staff also wash and groom residents who need help. A wonderful place."

"Every time I visit my mother, I come away feeling at peace, happy and so very thankful that we found such a wonderful home for her. Throughout her life, my mother has always been very particular and had exceptionally high expectations, so finding a home that she would be comfortable in was a huge challenge. Ashlar ticks every single box for her, and for my sister and I. The amount and variety of activities Ashlar runs, ensures that every resident can engage to whichever level they wish or are able. My mother enjoys sitting outside in the beautifully colourful, sensory courtyard garden, particularly during this sunny weather - it's her happy place! More than just a care home, Ashlar is a real family environment. The staff are so loving and caring to all the residents, you can tell it's more than just a job to them. She's been there now for two and a half years and she is the happiest I've seen her in many, many years. Thank you, Ashlar family!"

"My aunt asked to go to the toilet and had to wait an hour before she was taken. This is not acceptable. While I was there another lady asked to go to the toilet and she had to wait over two hours. It was only when I made a complaint to one member of staff, in particular, was she then taken. The member of staff said she had to wait as other nurses were seeing to other patients, but she was just doing office work and could have taken her. She was very unhelpful and said her work in the office was more important. Surely patient care should be the priority especially as they rely on the staff for everything. It is a basic human right to be able to go to the toilet and not have to wait atleast an hour to be taken."

"Our friend of over 50 years and we visit at least 3 times a year due to the distance. She is so happy and comfortable and joins in every possible activity, despite her mobility problems. Thank you for taking such good care of her."

"Due to the distance involved, we visit our friend (of over 50 years!) about three times a year. Each visit varies in timing - sometimes morning, sometimes afternoon - but we have always found the staff to be engaging with residents in a positive and warm atmosphere. Our friend has certainly benefitted from this experience and has, despite some mobility problems, happily involved herself in all activities. Thank you. Rod Allen"

I teach a weekly exercise class at Ashlar House and I can honestly say it a truly fantastic place.

The building and facilities are stunning, modern and are always spotlessly clean, the staff are professional, so kind, and always very helpful and the residents are always motivated and very happy!

I can’t recommend it highly enough!

"My aunt is very happy with the way in which she is treated by staff and says how loving and caring they are and it is her opinion that for them, it is more than just a job. Throughout my unannounced visits, I have always found her clean, well cared for and happy."

"My husband has been a resident at Barchester Ashlar House Care Home for nearly 2 years. His behaviour has been challenging at times, but the whole team of staff from nurses, carers, admin and household, have worked so hard to get to know him and recognise his behaviours to ensure they make him feel safe, secure and comfortable. I also have a wonderful relationship with the team here, who have been extremely supportive to me and I feel able to speak freely with them concerning my husband's care. He celebrated his 70th birthday last week and everyone made such an effort and made a fuss of him. He seemed to have some understanding of the occasion and certainly enjoyed the music, cake and balloons along with fellow residents who joined in. I personally spend many hours at Ashlar each day and observe how staff care for other residents as well as my husband, and I am confident I made the right decision in placing him in their care."

"The staff at Ashlar House have made what could have been a very stressful, upsetting situation so much more manageable. They are so caring and not only do they look after the residents but also the family members. They are always available to chat and have been a massive support system to me and my whole family. We are so grateful for their kindness and the care they give our dad on a daily basis."

"Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation."

"My mother has been a resident at Ashlar House for a number of years. She is looked after to the highest standards, the staff are friendly and caring and the manager is unflappable and has time to talk and listen to any concerns."

"Mum has been resident at Barchester Ashlar House Care Home since November 2023 and is very happy and comfortable there. The staff are amazing so friendly and very caring. There is a lovely atmosphere when you visit and always a very warm welcome from everyone. Mum is well cared for by caring, professional staff, nothing is too much trouble and she is treated with utmost care and dignity. The facilities are very good and the rooms, bathrooms are clean and well-kept, clothing and bedding get washed every day and the food menus are very good. Ashlar House definitely deserves a five-star rating."

I recently visited Ashlar house and I was impressed by the friendly, family feel within the care home. The staff are incredibly warm, welcoming and accommodating. Ashlar House is very clean with lots of communal areas where the residents clearly enjoy spending time. Parking facilities are great and the location of the home is very convenient. Ashlar House is a great asset to the local community.

"Value - not the payer, cannot evaluate. Needs more staff sometimes. Exercise and fresh air, urgent, when possible. Blankets insufficient on bed. Overall, good."

"In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents."