What our families say

We score 9.6/10

10 Reviews

Requires improvement

27 April 2017

View the reportView our response

"Barchester Ashlar House, Epping, with extremely efficient staff and facilities. My dad had a very happy, active time where every member of staff was very friendly, very professional and Dad felt as though he belonged to another family. The activities kept Dad happy and active. I am very grateful Dad spent time at Ashlar House as his time there was very memorable. The food was excellent too. I can not thank ALL the staff enough for making Dad's time so very special. Definitely a Care Home to be recommended."

Lynn D
carehome.co.uk rating: 5 out of 5

"Having viewed numerous care homes for my mother as soon as we walked into Ashlar House we were impressed. An extremely friendly home amongst staff and other residents families. Excellent care is given to my mother, we have no complaints at all. The home is clean, the food is great. Some really nice activities are put on. We made the right choice for our mother and I would highly recommend Ashlar House."

Ann L
carehome.co.uk rating: 4.58 out of 5

"Ashlar has a very happy and caring atmosphere. Always look forward visiting the place. The three gardens are wonderful and big. The place is fresh. Entertainment provided is very good."

Joy S
carehome.co.uk rating: 3.83 out of 5

"Ashlar House staff, facilities, care etc is absolutely second to none. Cannot praise everyone there highly enough."

carehome.co.uk rating: 5 out of 5

"The home is clean, nicely decorated, made to feel welcome. The carers are nice."

Ruth & Beryl
carehome.co.uk rating: 4.83 out of 5

"When my mother first arrived in Ashlar House from hospital she was able to sit in a wheelchair, have her hair done, eat her meals at a table and do her makeup. She was treated with the greatest respect and care by all staff - the manager, nurses, carers and caregivers. Now sadly she is bedridden and was no will to improve as she wants to join her husband in gods kingdom. The treatment she is receiving is the best you can get in my opinion. All staff are kind and caring at all times. I'm so impressed with the whole set up at Ashlar House and feel we could not better it."

Nigel L
carehome.co.uk rating: 5 out of 5

"My mother has been with Barchester Ashlar House Care Home for 2 and a half years and I have always found the staff to be helpful and the home to be clean. Even though there have been a few changes in management in the last few years, we now have a new, hopefully, permanent manager and it now seems that things are now on a more even footing. Overall, the care/security and helpfulness of the management, nurses, carers and even housekeeping and chefs is always second to none."

Barbara D
carehome.co.uk rating: 4.75 out of 5

"My Nan came as end of life patient. The care she received was the most amazing any family could ask for. From the general manager to the carers to the cooks all did this home so proud! My family and I couldn't have asked for a more pleasant experience in such a hard and difficult time. Thank you so much."

Emma B
carehome.co.uk rating: 5 out of 5

"My mum was admitted to Ashlar House Care Home for end of life care. The care staff, nurses and management treated her with such kindness, warmth, dignity and respect. You would have thought she was actually a member of their own personal family. Nobody was too busy to give me an update on how my mum had been that day and all the time I was away from mum's bedside I had no worries that she was not being cared for because she was. Mum's bedroom and bed linen was always clean and tidy and mum's personal care was outstanding. Unfortunately, my mum passed away but I would not have wished her to pass anywhere else than Ashlar House Care Home. Thank you, everyone, for taking care of my lovely mum."

Wendy K
carehome.co.uk rating: 5 out of 5

"My mother spent 18 months in Ashlar house. The last 10/11 months she was bed-ridden and totally dependant on staff for every need. The staff showed great care and compassion and mum responded well to their efforts. The way mum's passing was handled was very comforting. Ashlar House cares for those with Alzheimer's disease and I have nothing but admiration for the staff there. All facilities were clean and food excellent."

carehome.co.uk rating: 4.58 out of 5

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Near St Margaret's Hospital The Plain Epping CM16 6TY Get directions