What our families say

We score 9.8/10

21 Reviews


13 June 2018

View the report

"Ashlar house is a friendly, cheerful and warm place to be. The staff try their very best to make the residents feel at home and are always willing to help residents mentally and physically in a professional and caring manner. I have been visiting my mother at Ashlar House for over six months and feel my mother is safe and happy there. I couldn't ask for more! I would fully recommend it to anyone looking for a safe and professional environment for their loved ones. I would like to give a big Thank You to all staff at Ashlar House and wish them all a very Happy Christmas and healthy NEW YEAR 2019! Melvin Springham ."

Melvin S
carehome.co.uk rating: 4.75 out of 5

"Three of us visit weekly and have been friends of our resident pal for 60 years. Whilst our friend is unable to talk and is incontinent, the staff treat him with respect and compassion. They encourage him and provide for his needs. They are friendly to visitors, and the home has a good atmosphere, given the difficulties in providing care for patients with memory loss. We have singalongs with visiting musicians and it can be fun."

Paul H
carehome.co.uk rating: 4.27 out of 5

"This care Home is very high standard. The staff are friendly and helpful. They all get to know the client's names and likes. There are many activities and lots of visitors who come in and entertain the clients. I really think they are great. Thank you for the care you show."

Kevin E
carehome.co.uk rating: 4.25 out of 5

"My mother has been a resident for some months now. I have had no cause to complain about her case, all staff are kind and attentive in particular a carer she always seems to be watching everyone and is always available should a resident need help."

carehome.co.uk rating: 4.75 out of 5

"I find Ashlar House a very welcoming atmosphere. The staff are very committed and the food is outstanding, the activities are varied and challenging. I would recommend Ashlar to anyone thinking of coming here."

Pamela K
carehome.co.uk rating: 5 out of 5

"I am thoroughly happy with my mum's level of care that is given at her home (Ashlar House). All the staff at all times are here to answer any queries that I have. Most important of all my mum is always rested and settled. Personal hygiene is very satisfactory."

carehome.co.uk rating: 5 out of 5

"This care home has been caring for my friend for almost three years. He had also been in short time respite on two previous occasions. Along with two other friends, we visit the home almost every week and note continually the hard work, caring attitude and friendly atmosphere despite the challenges of the 'guests'. I commend all the staff on their compassionate care in looking after my lifelong friend and others in the home."

Ronald S
carehome.co.uk rating: 3.67 out of 5

"My grandmother is extremely settled at Ashlar. She has been a resident for over 3 years and although her dementia has worsened, she is always treated with respect and dignity by her carers. Her individual needs are addressed and activities are planned to fit in with her interests. Ashlar has a wonderful feel about it. It is bright, clean and airy and the atmosphere is always positive. I honestly don’t think that my grandmother could be in a better place."

Serena M
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident at Ashlar for more than 3 years and she has generally been very happy there. When she was able to articulate, she would always say that it was a lovely place and would comment on how clean and tidy it was. Sadly my mother cannot communicate in this way anymore but I know that the standards are high and the care from the staff is second to none. They are always so kind and considerate. The food is excellent too and there is always a choice. There are many areas to walk around and there are three gardens, two lounges and a dining room. Activities take place in the lounges frequently or on a one to one basis, but residents can retire to their rooms if they wish. I would not hesitate to recommend Ashlar House."

carehome.co.uk rating: 5 out of 5

"The staff are extremely attentive and friendly. The food is very good, it is very clean and has a bright and friendly atmosphere, I have never had cause for concern over my mother’s welfare there."

Lorraine P
carehome.co.uk rating: 4.67 out of 5

"Care home is very clean and bright, staff are friendly and helpful to residents and their visitors. Residents are all looked after well and all are well dressed and kept clean. All the rooms are kept very clean and tidy and the whole of the home is very nice. The staff are all helpful, kind and do all they can for the residents."

Lesley M
carehome.co.uk rating: 4.17 out of 5

"Caring staff who know all the relatives well and know how to interact with them in an appropriate manner. A well kept, spotless home that is maintained to a high standard. Three lovely courtyard gardens that are accessible to all residents."

Sarah E
carehome.co.uk rating: 4.92 out of 5

"Barchester Ashlar House, Epping, with extremely efficient staff and facilities. My dad had a very happy, active time where every member of staff was very friendly, very professional and Dad felt as though he belonged to another family. The activities kept Dad happy and active. I am very grateful Dad spent time at Ashlar House as his time there was very memorable. The food was excellent too. I can not thank ALL the staff enough for making Dad's time so very special. Definitely a Care Home to be recommended."

Lynn D
carehome.co.uk rating: 5 out of 5

"Having viewed numerous care homes for my mother as soon as we walked into Ashlar House we were impressed. An extremely friendly home amongst staff and other residents families. Excellent care is given to my mother, we have no complaints at all. The home is clean, the food is great. Some really nice activities are put on. We made the right choice for our mother and I would highly recommend Ashlar House."

Ann L
carehome.co.uk rating: 4.58 out of 5

"Ashlar has a very happy and caring atmosphere. Always look forward visiting the place. The three gardens are wonderful and big. The place is fresh. Entertainment provided is very good."

Joy S
carehome.co.uk rating: 3.83 out of 5

"Ashlar House staff, facilities, care etc is absolutely second to none. Cannot praise everyone there highly enough."

carehome.co.uk rating: 5 out of 5

"The home is clean, nicely decorated, made to feel welcome. The carers are nice."

Ruth & Beryl
carehome.co.uk rating: 4.83 out of 5

"When my mother first arrived in Ashlar House from hospital she was able to sit in a wheelchair, have her hair done, eat her meals at a table and do her makeup. She was treated with the greatest respect and care by all staff - the manager, nurses, carers and caregivers. Now sadly she is bedridden and was no will to improve as she wants to join her husband in gods kingdom. The treatment she is receiving is the best you can get in my opinion. All staff are kind and caring at all times. I'm so impressed with the whole set up at Ashlar House and feel we could not better it."

Nigel L
carehome.co.uk rating: 5 out of 5

"My mother has been with Barchester Ashlar House Care Home for 2 and a half years and I have always found the staff to be helpful and the home to be clean. Even though there have been a few changes in management in the last few years, we now have a new, hopefully, permanent manager and it now seems that things are now on a more even footing. Overall, the care/security and helpfulness of the management, nurses, carers and even housekeeping and chefs is always second to none."

Barbara D
carehome.co.uk rating: 4.75 out of 5

"My mother spent 18 months in Ashlar house. The last 10/11 months she was bed-ridden and totally dependant on staff for every need. The staff showed great care and compassion and mum responded well to their efforts. The way mum's passing was handled was very comforting. Ashlar House cares for those with Alzheimer's disease and I have nothing but admiration for the staff there. All facilities were clean and food excellent."

carehome.co.uk rating: 4.58 out of 5

"My Nan came as end of life patient. The care she received was the most amazing any family could ask for. From the general manager to the carers to the cooks all did this home so proud! My family and I couldn't have asked for a more pleasant experience in such a hard and difficult time. Thank you so much."

Emma B
carehome.co.uk rating: 5 out of 5

"My mum was admitted to Ashlar House Care Home for end of life care. The care staff, nurses and management treated her with such kindness, warmth, dignity and respect. You would have thought she was actually a member of their own personal family. Nobody was too busy to give me an update on how my mum had been that day and all the time I was away from mum's bedside I had no worries that she was not being cared for because she was. Mum's bedroom and bed linen was always clean and tidy and mum's personal care was outstanding. Unfortunately, my mum passed away but I would not have wished her to pass anywhere else than Ashlar House Care Home. Thank you, everyone, for taking care of my lovely mum."

Wendy K
carehome.co.uk rating: 5 out of 5

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