What our families say: Ashlar House Care Home
13 June 2018View the report
"The staff looking after my mother-in-law are excellent. The facilities are good and there is a pleasant atmosphere when visiting. There are activities that the residents can participate in if they wish or they can sit on comfortable chairs and watch the TV. My mother-in-law has to have 1 to 1 care. The care staff are excellent with her care. There is also tea/coffee making facilities for visitors to have free of charge."
H Pcarehome.co.uk rating: 4.83 out of 5
"The Staff at Ashlar House are fantastic, and the level of service is 10/10. The home is very clean, and the residents are very well catered for. The food is all freshly prepared on-site, and the menu is excellent."
Craig Hcarehome.co.uk rating: 4.75 out of 5
"I would just like to say a huge huge thank you to the home manager and all the staff at Ashlar House, Epping. You all do amazing and us as a family are so grateful for everything you all do. My Mother has Dementia and has been in the home for a couple of years, the support we receive is unreal and we couldn’t ask for better care. Thanks again for being mum's family and communicating with us throughout in this hard time when we are not allowed to visit. Hats off to you all, thank you."
Sonia Hcarehome.co.uk rating: 5 out of 5
"Very friendly staff. Clean and comfortable rooms."
J Wcarehome.co.uk rating: 5 out of 5
"Fantastic care home. Staff have made my father feel very welcome. They are very professional, helpful and inform us each time they have called a doctor or have wanted to talk to us about anything."
B Gcarehome.co.uk rating: 5 out of 5
"I found it very homely and very caring people. Staff very dedicated to their job."
K Ocarehome.co.uk rating: 4.33 out of 5
"Ashlar House, on the whole, is a beautiful home for any relative that stays here. I feel comfortable that the staff deal with and have Mum's needs covered. Staff are always around and meet any requests made as quickly as they can. They are always pleasant and helpful. The home is always clean and tidy and is obvious that a great deal of effort is put into maintaining standards."
E Acarehome.co.uk rating: 4.5 out of 5
"So happy to finally have my Mum in a beautiful clean environment with friendly, attentive and caring staff."
Matt Scarehome.co.uk rating: 5 out of 5
"Mum is being looked after exceptionally well. All the staff are always very friendly and helpful. I would recommend the care home to anyone."
C Wcarehome.co.uk rating: 5 out of 5
"Staff in all departments are friendly and professional. Every effort is made to ensure each client feels at home and has privacy in their own room. Culinary preferences are taken into consideration and used by family or GP. One to one is available for more vulnerable clients with their independence and current abilities sustained as part of their ongoing care ensuring each person reaches his/her own potential. Entertainment is excellent."
J Ccarehome.co.uk rating: 4.75 out of 5
"I found Ashlar House to be very welcoming and the staff really friendly and helpful. They look after the residents to a very high standard and nothing is too much trouble for them. The bedrooms are adequate and everything is very clean. I would highly recommend Ashlar House."
Sharon Ocarehome.co.uk rating: 4.5 out of 5
"The quality of care my father is receiving in Ashlar House is very high. I think this is due to a few exceptionally caring, competent and professional staff some of which fortunately hold senior positions at the home."
David Icarehome.co.uk rating: 3.83 out of 5
"A recent period of hospitalisation following a fall in a previous home, provided a good opportunity to move my Dad to Ashlar House where he is closer to his family. The staff have been attentive and supportive - they have settled Dad in and have got him involved with the numerous activities going on. It is great to see Dad so happy. Ashlar House put in the extra effort to provide a fun and stimulating home for residents in which friends and family are always made welcome."
Michael Icarehome.co.uk rating: 4.58 out of 5
"Overall I have found Ashlar House to be a very good place to have ones loved one taken care of. I have found it to be friendly, caring and the staff always have time to listen if we have any concerns."
F Acarehome.co.uk rating: 4.83 out of 5
"Always found everyone all very friendly and accommodating. Always attentive to all my mother's needs. A very nice place for my mother to live and a very nice place to visit!"
R Hcarehome.co.uk rating: 4.83 out of 5
"I cannot recommend Ashlar House enough, I never at any time had cause for concern. My mum was treated with such care and kindness with all staff encouraging all family members to stay for as long as the family wanted and we were all made so welcome. Ashlar House is like a large family home."
Lorraine Pcarehome.co.uk rating: 4.92 out of 5
"The staff were always alert to the needs of the residents and demonstrated a friendly caring approach by running events to stimulate interaction by the Residents. Relatives were always welcomed and staff were always happy to answer any queries or arrange any requirements that were needed. They provide an excellent service."
B Tcarehome.co.uk rating: 5 out of 5
"Since the day my father arrived, he has been treated with the utmost respect by everyone at Ashlar House, just like he was a member of their own family. The nursing home is spotless, the staff are kind and everything is done to make Dad comfortable. They go the extra mile with food alternatives, care and cleanliness. I really could not wish for anywhere better for my dad."
David Acarehome.co.uk rating: 5 out of 5
"It was my Nan's 100th birthday. The home did an amazing job. They made sure she had the best time (a party and a singer) wonderful. She really enjoyed it and so did all the family. Seeing her smiling and signing was so great to see. It was all down to the wonderful staff. Thank you so much, it really made her day and you all worked as you do every day, so hard. You are all such a lovely caring bunch of girls and it makes us, as a family, happy to know she is in good hands."
Clare Wcarehome.co.uk rating: 4.92 out of 5
"Nan is treated with kindness and dignity. Was her 100th birthday and the home put on a lovely party with good entertainment. Thanks again."
Luke Mcarehome.co.uk rating: 4.75 out of 5
"The staff are all lovely. Made my nan's birthday so special for her and our family. Such a lovely atmosphere."
Daisy Mcarehome.co.uk rating: 4.92 out of 5
"Staff are fantastically helpful. The home is kept amazingly clean. The food looks awesome and my Dad assures me it tastes good too (if he likes it, he is fussy). Thank you all so much for giving my Dad the care I can't."
P Acarehome.co.uk rating: 5 out of 5
"We are closing another year 2019 chapter and 2020 is on our doorstep. I just wanted to write a sincere thank you to Ashlar House from management, nurses, activities manager, kitchen staff to cleaning staff and maintenance. My mother has been at Ashlar House since May 2018 and has developed both physically and mentally in this time. The cleanliness and personal hygiene standers are extremely high, as I have visited at many different times of the day, and my mother always looked well turned out. A special aspect of my mother's progression is due to activities done by the activities management, crafts and seasonal well thought out tasks to be done by able residents. At times my mother needed nursing care, and again this has been totally professionally undertaken at all times. I believe a refurbishment will start in January 2020 and look forward to seeing this compleated Thank you all at Ashlar House for your professional and heartfelt care there!"
Melvin Scarehome.co.uk rating: 5 out of 5
"Our friend died recently after about five years in Ashlar House with dementia. Throughout his stay, he has been cared for with great compassion and the atmosphere created by staff has been one of friendliness and good humour. Being unable to communicate he always ate well until the end and the staff were always on hand to help whenever we visited. Would recommend this home to others."
P Hcarehome.co.uk rating: 5 out of 5
"I am the daughter of a resident from Ashlar House Care Home who sadly passed away in the early hours of yesterday morning whilst in your care. I just wanted to express my deepest felt appreciation and massive thanks for everything that the care staff did for my mum during her last few harrowing months/weeks of her life in at Ashlar House. I simply just cannot speak highly enough of the staff’s genuine kindness, concern and ongoing dedication. I honestly feel that they went above and beyond the call of duty in caring for my mum. They all work so tirelessly hard in carrying out a very physically and emotionally demanding job and I never once heard a single one of them moan. They were always so warm, welcoming and friendly and couldn’t do more to go out of their way to help my mum in any way humanly possible given her high level of requirements."
Joanne Gcarehome.co.uk rating: 4.58 out of 5
"All staff are excellent with visitors and patients and nothing is too much trouble for them. Food is well served and restaurant, if used, is well managed. Cleanliness is excellent and well maintained all the time. Problems are quickly dealt with and patients very well looked after and cared about. Can find no problems or faults whatsoever."
C Tcarehome.co.uk rating: 5 out of 5
"we only got to experience this care home for a short period, but I have to say throughout the time we spent visiting here we found all staff amazing. From when we first went to view the home the staff were helpful and most of all approachable. Nothing seemed too much which to us was a major positive. The time my friend spent within the care home improved her quality of life and the staff made sure she was comfortable at all times. They also made an effort to get her out of bed and if she couldn't then they would bring activities to her which made my friends day. I think the thing that stood out to us was that the staff seemed to care and have time for the residents."
Claire W carehome.co.uk rating: 4.5 out of 5
"I found this care home very clean staff were all friendly and even the food looked very nice. I would have to state that the events lady is a credit to the home and does an amazing job"
Ken W carehome.co.uk rating: 4.5 out of 5
"I found Ashlar House residents to be happy and well cared for. The caring staff were very attentive to the residents, also great activity staff. The food was first class and plenty of it. The nursing and management staff were always on hand and very approachable. I am glad we chose Ashlar House for my Mum's final weeks. She was in a safe and happy environment. Everyone was so kind."
J P carehome.co.uk rating: 4.17 out of 5
"Carers are very kind and seem to go out of their way to help, nursing staff are as well. Very friendly."
S K carehome.co.uk rating: 4.17 out of 5
"Very friendly staff. Also extremely helpful. The food looks good although I haven't actually tasted it."
P K carehome.co.uk rating: 4.33 out of 5
"Everyone is welcoming and mum has settled in well."
Julie Wcarehome.co.uk rating: 4.67 out of 5
"On previous experiences find the carers and nurses extremely helpful and you always get a warm welcome."
June Hcarehome.co.uk rating: 4.75 out of 5
"I am always greeted by warm, caring and friendly staff. I am generally very happy, especially with the acting manager."
J Scarehome.co.uk rating: 4 out of 5
"I found the care home to be very friendly, clean and well run. All the staff I met were cheerful and did not seem stressed or unhappy. There was a good atmosphere, relaxed and homely."
Melanie Ccarehome.co.uk rating: 4.58 out of 5
"I have visited Ashlar House often and my mother in law always looks happy and well dressed. Staff are always very friendly and helpful. Everywhere seems clean and well looked after ."
Thomas Dcarehome.co.uk rating: 4.92 out of 5
"I am in constant daily contact with staff at Ashlar House and visit often. I am amazed by how professional and kind they all are, from kitchen staff to nurses. My Mother has become very relaxed at Ashlar House now that she has been there a year on the 15th of May. When I think back to how she was then and now it's such a development healthwise and general wellbeing. Mum smiles daily and chats to staff, I feel Mum couldn't be looked after more anywhere else. A great big thank you to all the management and staff at Ashlar House. I find the stimulation activities done at Ashlar House are beneficial to Mum's condition, ie. seasonal craft making or cooking practice etc. That's an added bonus that has helped my mother develop I believe in functioning ways."
Melvin Scarehome.co.uk rating: 4.83 out of 5
"My mother-in-law has been a resident at Ashlar for more than four years and she appears to be very happy there. I say ‘appears to be’ because sadly she can no longer communicate in this way but I know that the standards are high and the care from the staff is second to none. They are always so kind, considerate and unbelievably patient. The meals are excellent too and, even though her food now has to be puréed for her, it is still presented as attractively and imaginatively as is possible. There are many areas to walk around and there are three gardens, a dining room and two lounges. One further positive factor is the appointment of the Acting Manager and the resulting stability this has brought to the wonderful staff of Nurses and Carers. Ashlar has further strengthened and improved as there is now a focus on valuable in-house knowledge and expertise being constructively shared."
Nigel Tcarehome.co.uk rating: 5 out of 5
"I highly recommend this home. I find all the staff very friendly, I'm always happy to leave my wife in their capable hands."
Frank Acarehome.co.uk rating: 4.58 out of 5
"I never mind coming to visit the care home as always made to feel welcome and everyone is pleasant. Entertainment afternoons are always a fun time and my father-in-law enjoys the musicians and singers. Tea and coffee making facilities are an added bonus and I'm always impressed with how clean the care home is."
Alan Ncarehome.co.uk rating: 4.5 out of 5
"My mother has been at Ashlar House Care Home since 2010. She has always been treated with care and respect. Consideration is given with regards to her likes and dislikes. The staff are friendly and caring and any concerns I may have are soon dealt with. The food is good and plentiful. Being on one floor there is easy access to all the rooms and they are kept pleasant and clean. As near to being at home as possible."
Gillian Bcarehome.co.uk rating: 4.17 out of 5
"My mum has been a resident of Ashlar House for little over two years, in all that time I have had no concerns as to her care there, the staff are always very helpful and caring, they are also very jolly and the home has a kind and friendly atmosphere, there is always someone available to help or answer my concerns, it is very clean and the food is good."
Lorraine Pcarehome.co.uk rating: 4.33 out of 5
"Mum has settled in her new place. The home is clean and tidy. Staff are very friendly. A lot of activities are provided in the home, food seems to be good."
Gary Hcarehome.co.uk rating: 4.08 out of 5
"Mum has been a resident at Ashlar for a year now. During this time I have found the staff extremely helpful when being approached. The food looks appetising and Mum always eats enthusiastically. Ashlar is a clean and homely establishment with several lounges where residents can wander between lounges and choose a seating area of their choice."
Lorraine Mcarehome.co.uk rating: 4.08 out of 5
"My dear Mother has been living at the Ashlar care home now for some time and my visits are often. I couldn't be more happier with my Mothers care. Ashlar is a very happy home to many residents and their families. Family afternoons with song and music take place regularly, these afternoons are very pleasant and I have enjoyed being part of them. My Mother's care is superb and I speak very highly of the home and all the staff there. The food is very tasty, the home is always clean and warm and during the different seasons, the home is decorated accordingly. (Easter/Christmas/Mother's Day, and so on). I have great pleasure in submitting this review and am very happy to share my views of Ashlar. I would highly recommend Ashlar to anyone's relative."
Paula Hcarehome.co.uk rating: 4.33 out of 5
"Everything perfect for when I visit my sister on a weekly basis. Rooms and facilities are excellent."
Kenneth Wcarehome.co.uk rating: 4 out of 5
"My friend and I timed our visit for the afternoon and we joined in a 'music and movement' activity. The resident we were visiting enjoyed this activity very much, smiling, tapping his feet and clapping to the songs. It was a great thing to witness his engagement and very obvious happiness. Staff were attentive and thoughtful, definitely taking pleasure in going the extra mile."
Sue Hcarehome.co.uk rating: 4.58 out of 5
"My dad is always looked after by very caring staff who treat him with respect, dignity and compassion. We always feel they treat him like a member of their own family. They are always friendly and show respect towards the family and listen/act on any concerns. The nursing staff are vigilent to his medical needs and let us know of any changes. The domestic staff work tirelessly to keep the home clean and tidy to a very high standard. A fantastic new activities coordinator has brought a breath of fresh air to the care home and endless smiles, hugs, fun and entertainment which my dad can now be part of. We would definitely recommend this home to others looking for a member of their family."
Suzy Ncarehome.co.uk rating: 4.92 out of 5
"My husband has been in Ashlar House for about 16 months and seems very comfortable in there. The staff are very friendly and helpful and it became a second home for me as well. The home is very clean and never smells like some places do. The residents get fed very well in there as well. All in all, I am very pleased."
Christine Scarehome.co.uk rating: 4.25 out of 5
"This care home is very nice. All the staff are friendly and will talk to the clients in a nice manner. At dinner time, time is spent helping to eat and giving encouragement to the clients."
Kevin Ecarehome.co.uk rating: 4.75 out of 5
"Excellent establishment. All staff members always ready to help always pleasant respectful and ready to advise or help in any way. Great place for lasting memories of loved ones."
Elaine Acarehome.co.uk rating: 5 out of 5
"I found the home very welcoming and with a lovely relaxing atmosphere. The staff are both professional and naturally caring. Great attention is paid to both the physical and emotional needs of the residents whilst maintaining a relaxed at home feel. It was a really pleasurable visit full of optimism and happy interactions with staff and residents. Nothing felt institutionalization just felt like a pleasant and safe place to be."
Melanie Ccarehome.co.uk rating: 4.67 out of 5
"Ashlar house is a friendly, cheerful and warm place to be. The staff try their very best to make the residents feel at home and are always willing to help residents mentally and physically in a professional and caring manner. I have been visiting my mother at Ashlar House for over six months and feel my mother is safe and happy there. I couldn't ask for more! I would fully recommend it to anyone looking for a safe and professional environment for their loved ones. I would like to give a big Thank You to all staff at Ashlar House and wish them all a very Happy Christmas and healthy NEW YEAR 2019! Melvin Springham ."
Melvin Scarehome.co.uk rating: 4.75 out of 5
"Three of us visit weekly and have been friends of our resident pal for 60 years. Whilst our friend is unable to talk and is incontinent, the staff treat him with respect and compassion. They encourage him and provide for his needs. They are friendly to visitors, and the home has a good atmosphere, given the difficulties in providing care for patients with memory loss. We have singalongs with visiting musicians and it can be fun."
Paul Hcarehome.co.uk rating: 4.27 out of 5
"This care Home is very high standard. The staff are friendly and helpful. They all get to know the client's names and likes. There are many activities and lots of visitors who come in and entertain the clients. I really think they are great. Thank you for the care you show."
Kevin Ecarehome.co.uk rating: 4.25 out of 5
"My mother has been a resident for some months now. I have had no cause to complain about her case, all staff are kind and attentive in particular a carer she always seems to be watching everyone and is always available should a resident need help."
L Pcarehome.co.uk rating: 4.75 out of 5
"I find Ashlar House a very welcoming atmosphere. The staff are very committed and the food is outstanding, the activities are varied and challenging. I would recommend Ashlar to anyone thinking of coming here."
Pamela Kcarehome.co.uk rating: 5 out of 5
"I am thoroughly happy with my mum's level of care that is given at her home (Ashlar House). All the staff at all times are here to answer any queries that I have. Most important of all my mum is always rested and settled. Personal hygiene is very satisfactory."
P Hcarehome.co.uk rating: 5 out of 5
"This care home has been caring for my friend for almost three years. He had also been in short time respite on two previous occasions. Along with two other friends, we visit the home almost every week and note continually the hard work, caring attitude and friendly atmosphere despite the challenges of the 'guests'. I commend all the staff on their compassionate care in looking after my lifelong friend and others in the home."
Ronald Scarehome.co.uk rating: 3.67 out of 5
"My grandmother is extremely settled at Ashlar. She has been a resident for over 3 years and although her dementia has worsened, she is always treated with respect and dignity by her carers. Her individual needs are addressed and activities are planned to fit in with her interests. Ashlar has a wonderful feel about it. It is bright, clean and airy and the atmosphere is always positive. I honestly don’t think that my grandmother could be in a better place."
Serena Mcarehome.co.uk rating: 4.58 out of 5
"My mother has been a resident at Ashlar for more than 3 years and she has generally been very happy there. When she was able to articulate, she would always say that it was a lovely place and would comment on how clean and tidy it was. Sadly my mother cannot communicate in this way anymore but I know that the standards are high and the care from the staff is second to none. They are always so kind and considerate. The food is excellent too and there is always a choice. There are many areas to walk around and there are three gardens, two lounges and a dining room. Activities take place in the lounges frequently or on a one to one basis, but residents can retire to their rooms if they wish. I would not hesitate to recommend Ashlar House."
V Tcarehome.co.uk rating: 5 out of 5
"The staff are extremely attentive and friendly. The food is very good, it is very clean and has a bright and friendly atmosphere, I have never had cause for concern over my mother’s welfare there."
Lorraine Pcarehome.co.uk rating: 4.67 out of 5
"Care home is very clean and bright, staff are friendly and helpful to residents and their visitors. Residents are all looked after well and all are well dressed and kept clean. All the rooms are kept very clean and tidy and the whole of the home is very nice. The staff are all helpful, kind and do all they can for the residents."
Lesley Mcarehome.co.uk rating: 4.17 out of 5
"Caring staff who know all the relatives well and know how to interact with them in an appropriate manner. A well kept, spotless home that is maintained to a high standard. Three lovely courtyard gardens that are accessible to all residents."
Sarah Ecarehome.co.uk rating: 4.92 out of 5
"Barchester Ashlar House, Epping, with extremely efficient staff and facilities. My dad had a very happy, active time where every member of staff was very friendly, very professional and Dad felt as though he belonged to another family. The activities kept Dad happy and active. I am very grateful Dad spent time at Ashlar House as his time there was very memorable. The food was excellent too. I can not thank ALL the staff enough for making Dad's time so very special. Definitely a Care Home to be recommended."
Lynn Dcarehome.co.uk rating: 5 out of 5
"Having viewed numerous care homes for my mother as soon as we walked into Ashlar House we were impressed. An extremely friendly home amongst staff and other residents families. Excellent care is given to my mother, we have no complaints at all. The home is clean, the food is great. Some really nice activities are put on. We made the right choice for our mother and I would highly recommend Ashlar House."
Ann Lcarehome.co.uk rating: 4.58 out of 5
"Ashlar has a very happy and caring atmosphere. Always look forward visiting the place. The three gardens are wonderful and big. The place is fresh. Entertainment provided is very good."
Joy Scarehome.co.uk rating: 3.83 out of 5
"Ashlar House staff, facilities, care etc is absolutely second to none. Cannot praise everyone there highly enough."
Jamescarehome.co.uk rating: 5 out of 5
"The home is clean, nicely decorated, made to feel welcome. The carers are nice."
Ruth & Berylcarehome.co.uk rating: 4.83 out of 5
"When my mother first arrived in Ashlar House from hospital she was able to sit in a wheelchair, have her hair done, eat her meals at a table and do her makeup. She was treated with the greatest respect and care by all staff - the manager, nurses, carers and caregivers. Now sadly she is bedridden and was no will to improve as she wants to join her husband in gods kingdom. The treatment she is receiving is the best you can get in my opinion. All staff are kind and caring at all times. I'm so impressed with the whole set up at Ashlar House and feel we could not better it."
Nigel Lcarehome.co.uk rating: 5 out of 5
"My mother has been with Barchester Ashlar House Care Home for 2 and a half years and I have always found the staff to be helpful and the home to be clean. Even though there have been a few changes in management in the last few years, we now have a new, hopefully, permanent manager and it now seems that things are now on a more even footing. Overall, the care/security and helpfulness of the management, nurses, carers and even housekeeping and chefs is always second to none."
Barbara Dcarehome.co.uk rating: 4.75 out of 5
"My mother spent 18 months in Ashlar house. The last 10/11 months she was bed-ridden and totally dependant on staff for every need. The staff showed great care and compassion and mum responded well to their efforts. The way mum's passing was handled was very comforting. Ashlar House cares for those with Alzheimer's disease and I have nothing but admiration for the staff there. All facilities were clean and food excellent."
Grahamcarehome.co.uk rating: 4.58 out of 5
"My Nan came as end of life patient. The care she received was the most amazing any family could ask for. From the general manager to the carers to the cooks all did this home so proud! My family and I couldn't have asked for a more pleasant experience in such a hard and difficult time. Thank you so much."
Emma Bcarehome.co.uk rating: 5 out of 5
"My mum was admitted to Ashlar House Care Home for end of life care. The care staff, nurses and management treated her with such kindness, warmth, dignity and respect. You would have thought she was actually a member of their own personal family. Nobody was too busy to give me an update on how my mum had been that day and all the time I was away from mum's bedside I had no worries that she was not being cared for because she was. Mum's bedroom and bed linen was always clean and tidy and mum's personal care was outstanding. Unfortunately, my mum passed away but I would not have wished her to pass anywhere else than Ashlar House Care Home. Thank you, everyone, for taking care of my lovely mum."
Wendy Kcarehome.co.uk rating: 5 out of 5
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