"At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum. As for value for money, that's an issue the government should be looking at. It's a very unfair society. Working hard all of your life and then not being supported is a major issue."

J H
carehome.co.uk rating: 4.73 out of 5

"Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and happy. This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for."

M M
carehome.co.uk rating: 5 out of 5

"On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean. The lady who does the events was extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family. The food was always hot and looked well presented and tasted lovely even though dad had to leave."

Noelle G
carehome.co.uk rating: 4.92 out of 5

"Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution of the other home. Excellent care!"

Richard W
carehome.co.uk rating: 4.67 out of 5

"Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it."

S C
carehome.co.uk rating: 4.92 out of 5

"A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden more in the summer months. Overall, really happy with this lovely home."

L W
carehome.co.uk rating: 4.08 out of 5

"The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management is supportive to me. The home manager is outstanding, she is very good."

Erika H
carehome.co.uk rating: 4.17 out of 5

"One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable."

M D
carehome.co.uk rating: 3.92 out of 5

""Totally satisfied with the care my Mum receives. All staff very friendly and excellent care is given to all the residents. My Mum is treated with respect and dignity at all times. My Mum is very happy, looks very well and has now put on weight The home is always kept so nice and clean, a big thank you to the Nursing and Staff of Ashford House Care Centre."

Annette B
carehome.co.uk rating: 5 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean, whenever I walked in."

G M
carehome.co.uk rating: 5 out of 5

"I visited Ashford House on their most recent open day. As I came through the doors of the first floor I was greeted by laughter music and happiness. All the residents were gathered together in the main lounge all having a wonderful time. What really struck me was in amongst the dancing and laughing residents was the activities staff having a good time too! From an outsider's point of view, I feel they couldn't create the compassion and love they demonstrated for the residents in that moment and it gave me an enormous sense of relief to know people that genuinely care were here supporting someone I loved, with love. I was welcomed immediately to join in the party by a wonderful smiley lady called who followed on to ask if there was anything she could do to help me on my visit and directed me to my loved one's room. As a first impression of the home, it couldn't have been better! I very much look forward to coming to the next party at Ashford House."

Jo R
carehome.co.uk rating: 5 out of 5

"Staff are very caring and helpful. Sometimes can be short staffed and all the staff work very hard. I feel that entertainment should be more often in the afternoon as it is currently only on Wednesday afternoon, therefore that leaves six days without entertainment. They all need different activities as it can be a very long day for the staff and residents."

Lisa W
carehome.co.uk rating: 4.09 out of 5