"Communication skills from staff to relatives are poor, need improving. Unhappy with appearance when visiting as trousers (which did fit) are too short! Eye problem - no feedback."

K T
carehome.co.uk rating: 2.83 out of 5

"Mum is well presented, clean and tidy on my visits. Her room and bathroom always look clean. Staff are always friendly and welcoming. Mum seems to be comfortable in her surroundings and well cared for."

Sasha F
carehome.co.uk rating: 4 out of 5

"I have been very satisfied with the care and attention dad has received since moving to Ashford House. My only feedback has been around virtual and physical access during the pandemic. I recognise the challenges for the team and that they are only carrying out instructions set by the Government / local PHE and Barchester."

Andrew G
carehome.co.uk rating: 4.25 out of 5

"Ashford House is a fantastic place for my mum with Alzheimer's. She is so well looked after here. She is happy and comfortable. The staff are hard working and friendly."

Annie F
carehome.co.uk rating: 5 out of 5

"I am so happy with the care mum is getting at Ashford House. The staff are amazing, the rooms are lovely and there is such a great atmosphere in the home. The lounge and kitchen have just been refurbished and mum is so settled here. I would recommend Ashford House highly."

Rob P
carehome.co.uk rating: 5 out of 5

"Have found all the staff friendly and feel the home is run very efficiently. Nothing ever seems a problem."

Tina J
carehome.co.uk rating: 4.92 out of 5

"I can't fault anything about this home. Everyone is friendly and helpful. I feel my husband has the best care for his needs."

D C
carehome.co.uk rating: 5 out of 5

"Our family have always been extremely happy with the environment and care at Ashford House. The staff are lovely. They are always polite, friendly, helpful and caring. They keep us well informed and as well as giving dad exceptional care, they are very hospitable towards us when we visit."

M O
carehome.co.uk rating: 5 out of 5

"Dad has been at Ashford House for 10 years, and I'm always confident and happy with his amazing team who look after him. During the last 18 months, he has remained safe and cared for. The team are top class!"

L B
carehome.co.uk rating: 4.17 out of 5

"My mum has improved massively since coming to the care home she is very happy and still improving."

Stephen Y
carehome.co.uk rating: 5 out of 5

"Having met the manager and her relatively new team by Zoom on Friday 30th Oct my reaction was one of reassurance that Ashford House is in good hands! I am fortunate in having been able to (Covid secure) externally visit my partner regularly and have from a safe distance been able to 'interact' with various members of staff. This has been of such value to me; being reassured that best practice is being carried out in these challenging times, for the residents, staff and relatives. To say they all go the extra mile is truly an understatement. Words almost seem inadequate to express the sterling job you are all doing but my "thank you" is heartfelt."

Patsy H
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at the Ashford Care Centre for over 2 years and the care she has received has been excellent. The staff are so patient and caring with all the residents and always go out of their way to spend time listening and supporting the resident's needs. My mother's condition requires the carers to be patient and supportive and I have been so impressed by their dedication and willingness to go the extra mile to meet all of her medical and welfare needs. I have no hesitation recommending the Ashford House Care Centre to anyone who has relatives with dementia, as the care they provide is second to none. Thank you all for your support, especially during the pandemic and the challenges it has brought."

B H
carehome.co.uk rating: 4.42 out of 5

"My dad has been in this home for three years with dementia. Before this home, I struggled to find him the right care. They have all been amazing, he has received the best care and I can't fault them in any way. I'm really happy with everything they do. What an amazing team. Highly recommended."

Lee H
carehome.co.uk rating: 5 out of 5

"My sister and I have been very happy with the way our father has been cared for in the last three years. The staff are very nice and he seems to have a very good relationship with all of them. The home is always clean and tidy and staff are always very helpful. Dad seems quite content now and hopefully will be for much longer."

Graham
carehome.co.uk rating: 4.25 out of 5

"My father took residence at Ashford House in April 2019 when his dementia became too bad for him to remain at home. I was very reluctant to have him placed into care, as I felt I was taking away his independence, but the staff at Ashford House encouraged him to join in with the activities and he was given every opportunity to mingle with the other residents (although, like at home, he generally preferred to stay in his room and watch TV!). Although he was always happy, his health deteriorated through cancer and dementia, and he passed away Christmas Eve. Throughout the bad times, the staff were always compassionate and caring and did everything possible to keep him comfortable. They were a massive support to me as I live in France and continually felt helpless. I cannot recommend the care home and staff enough - bright and cheerful building, and truly amazing staff."

Carole S
carehome.co.uk rating: 4.67 out of 5

"My father has dementia and moved into Ashford House in October 2019 so this was his first Christmas away from his own home. I and my husband joined him Christmas Day, we had a lovely day, the home had a great atmosphere, and several other families did the same. The Christmas dinner was very good, we had starter tomato soup, Christmas dinner with all the trimmings, Christmas pudding to finish. Several family members have visited Dad and have been very impressed with the home, and found the staff very caring and patient. It’s great that you can visit at any time, always greeted with a smile everyone management and staff are very approachable and always willing to give help and support."

Lizz C
carehome.co.uk rating: 4.92 out of 5

"Still more staff needed. However, the staff employed at Ashford House are truly first class. I visit 6 days every week and daily see them go "above and beyond" what is expected of them to make my partner's life comfortable. My frequent interaction with all departments from management (excellent open door policy) nursing, carers, kitchen, housekeeping, activities and admin always has a satisfactory conclusion. I thank them all. The longer my partner is there the more I am convinced that I made the right decision in choosing Ashford House."

Patsy H
carehome.co.uk rating: 4.83 out of 5

"Ashford House has a bright and friendly and clean environment. Management and staff always welcoming even when no appointment to visit. My husband stayed for two weeks respite care and I would have no problem in taking him there again. Thank you."

D D
carehome.co.uk rating: 5 out of 5

"Started visiting many years ago when an elderly man from the church became a resident. I was then asked by the activities co-ordinator to join the C of E and RC folk on Friday mornings - many opportunities to pray, sing and encourage them. A lady in our Alzheimer's group went into a care home in Staines but her husband was upset by her lack of care and I recommended Ashford House and she has been here for many years since. All staff are kind, caring and helpful and provide different activities for them - I would be very happy to recommend it again."

Sylvia F
carehome.co.uk rating: 4.8 out of 5

"This is my first experience of a care home. My wife has dementia and is very well cared for at Ashford House. The home is bright and airy and the individual rooms are of good quality. Most important of all is the staff are very caring and look after the residents with a cheerful disposition even when conditions become challenging. It is a comfort to me that my wife of 56 years of marriage is happy in Ashford House."

Colin T
carehome.co.uk rating: 4.92 out of 5

"Dad has now been in the home for two years. It is not an easy decision placing a loved one in a home but from the first time we entered Ashford House, there was a warm welcoming feeling. The main issue is a shortage of staff, especially the carers. Having said that I cannot fault the staff. I am always greeted with smiling faces and dad generally seems very settled. The nursing staff keep us well informed and are always happy to discuss any issues. The cleaners do an excellent job and the food is of a good standard. The activities team do their best but it is a shame that they don't have the time for one to one chatter. In short, a well-run home that would benefit from more carers."

Carol H
carehome.co.uk rating: 4 out of 5

"My mum was needing a home and I was told about this care home. From the first time I stepped into the home it made me, my mum and brother very welcome, comfortable and just like home from home - it's fantastic staff and everything about it."

Anthony N
carehome.co.uk rating: 4.5 out of 5

"My dad has been in Ashford House for about 8/9 months now and I can honestly say, there has been so much improvement in him and his health. He tells me he is happy and well looked after. The staff here do an amazing job and look after Dad and others very well. You can see that residents are happy in their home and are being well cared for. The level of care, cleanliness, laundry, cooking and activities is well run and could only be improved if there were more staff to make that happen. I would recommend this care home to all families who have a family member who has Dementia as the care they supply is much better than what you can do at home, as it is 24 hours and you know your family member is being looked after at the highest level."

Wendy C
carehome.co.uk rating: 4.83 out of 5

"At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum. As for value for money, that's an issue the government should be looking at. It's a very unfair society. Working hard all of your life and then not being supported is a major issue."

J H
carehome.co.uk rating: 4.73 out of 5

"The sole problem is shortage of staff, from care assistants, kitchen staff, cleaners and maintenance. The staff there do the best job they can but, inevitable, often the quality of care is compromised! Again, I emphasise, the staff and management) do an excellent job within the constraints of their staff shortages. So well done Ashford House!"

Patsy H
carehome.co.uk rating: 4.08 out of 5

"Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and happy. This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for."

M M
carehome.co.uk rating: 5 out of 5

"Since my 97-year-old Mother-in-Law had been under the care of Barchester Ashford house since October 2017 we as a family are extremely pleased with the standard of her care. Therefore, despite her ways and mannerisms and difficulties, we have observed, on our visits, how the carers have gone the extra mile to see her needs and to care for her in a meaningful way. We could not be happier."

R D
carehome.co.uk rating: 4.83 out of 5

"On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean. The lady who does the events was extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family. The food was always hot and looked well presented and tasted lovely even though dad had to leave."

Noelle G
carehome.co.uk rating: 4.92 out of 5

"My Mother is receiving excellent care, all staff and facilities are of a high standard. Housekeeping is also excellent along with the meals provided. My Mother has health issues but with the care she receives she is happy and her health is maintained."

Annette B
carehome.co.uk rating: 5 out of 5

"Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution of the other home. Excellent care!"

Richard W
carehome.co.uk rating: 4.67 out of 5

"Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health."

S D
carehome.co.uk rating: 4.17 out of 5

"Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it."

S C
carehome.co.uk rating: 4.92 out of 5

"It is a wonderful care home, the staff make the residents feel happy and visitors like they are visiting residents at home. I could not ask for a better place for my mum to be. Thank you, they are the best staff."

Anthony N
carehome.co.uk rating: 4.92 out of 5

"A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden more in the summer months. Overall, really happy with this lovely home."

L W
carehome.co.uk rating: 4.08 out of 5

"Fantastic care."

Simon Q
carehome.co.uk rating: 5 out of 5

"The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management is supportive to me. The home manager is outstanding, she is very good."

Erika H
carehome.co.uk rating: 4.17 out of 5

"Excellent care. Excellent staff. My mother is looked after extremely well."

L W
carehome.co.uk rating: 5 out of 5

"One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable."

M D
carehome.co.uk rating: 3.92 out of 5

"Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford House."

Marion O
carehome.co.uk rating: 4.42 out of 5

""Totally satisfied with the care my Mum receives. All staff very friendly and excellent care is given to all the residents. My Mum is treated with respect and dignity at all times. My Mum is very happy, looks very well and has now put on weight The home is always kept so nice and clean, a big thank you to the Nursing and Staff of Ashford House Care Centre."

Annette B
carehome.co.uk rating: 5 out of 5

"We have noticed a big change in my nanny since she has been at this home, she is happier, more content, well looked after and fed, she has always got food on her table and as a grazer this is fantastic, she always smells clean along with the room, she is even managing to put weight on. Staff and the nurses are fantastic and patient with her when it is time for her medication."

Nicola B
carehome.co.uk rating: 5 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean, whenever I walked in."

G M
carehome.co.uk rating: 5 out of 5

"Always greeted by friendly and helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities, which he appears to enjoy. Overall we are very happy with Ashford House."

Marion O
carehome.co.uk rating: 4.42 out of 5

"I visited Ashford House on their most recent open day. As I came through the doors of the first floor I was greeted by laughter music and happiness. All the residents were gathered together in the main lounge all having a wonderful time. What really struck me was in amongst the dancing and laughing residents was the activities staff having a good time too! From an outsider's point of view, I feel they couldn't create the compassion and love they demonstrated for the residents in that moment and it gave me an enormous sense of relief to know people that genuinely care were here supporting someone I loved, with love. I was welcomed immediately to join in the party by a wonderful smiley lady called who followed on to ask if there was anything she could do to help me on my visit and directed me to my loved one's room. As a first impression of the home, it couldn't have been better! I very much look forward to coming to the next party at Ashford House."

Jo R
carehome.co.uk rating: 5 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean whenever I walked in."

Gillian M
carehome.co.uk rating: 5 out of 5

"Staff are very caring and helpful. Sometimes can be short staffed and all the staff work very hard. I feel that entertainment should be more often in the afternoon as it is currently only on Wednesday afternoon, therefore that leaves six days without entertainment. They all need different activities as it can be a very long day for the staff and residents."

Lisa W
carehome.co.uk rating: 4.09 out of 5

"The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay."

Anne A
carehome.co.uk rating: 4.92 out of 5

"I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs."

David B
carehome.co.uk rating: 4.42 out of 5