What our families say

Barchester Ashford House Care Centre Recommended on carehome.co.uk
We score 9.6/10

16 Reviews

Barchester Ashford House Care Centre Recommended on carehome.co.uk
Good

12 May 2017

View the report

"My Mother is receiving excellent care, all staff and facilities are of a high standard. Housekeeping is also excellent along with the meals provided. My Mother has health issues but with the care she receives she is happy and her health is maintained."

Annette B
carehome.co.uk rating: 5 out of 5

"Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution of the other home. Excellent care!"

Richard W
carehome.co.uk rating: 4.67 out of 5

"Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health."

S D
carehome.co.uk rating: 4.17 out of 5

"Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it."

S C
carehome.co.uk rating: 4.92 out of 5

"It is a wonderful care home, the staff make the residents feel happy and visitors like they are visiting residents at home. I could not ask for a better place for my mum to be. Thank you, they are the best staff."

Anthony N
carehome.co.uk rating: 4.92 out of 5

"A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden more in the summer months. Overall, really happy with this lovely home."

L W
carehome.co.uk rating: 4.08 out of 5

"Fantastic care."

Simon Q
carehome.co.uk rating: 5 out of 5

"The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management is supportive to me. The home manager is outstanding, she is very good."

Erika H
carehome.co.uk rating: 4.17 out of 5

"Excellent care. Excellent staff. My mother is looked after extremely well."

L W
carehome.co.uk rating: 5 out of 5

"One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable."

M D
carehome.co.uk rating: 3.92 out of 5

"Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford House."

Marion O
carehome.co.uk rating: 4.42 out of 5

""Totally satisfied with the care my Mum receives. All staff very friendly and excellent care is given to all the residents. My Mum is treated with respect and dignity at all times. My Mum is very happy, looks very well and has now put on weight The home is always kept so nice and clean, a big thank you to the Nursing and Staff of Ashford House Care Centre."

Annette B
carehome.co.uk rating: 5 out of 5

"We have noticed a big change in my nanny since she has been at this home, she is happier, more content, well looked after and fed, she has always got food on her table and as a grazer this is fantastic, she always smells clean along with the room, she is even managing to put weight on. Staff and the nurses are fantastic and patient with her when it is time for her medication."

Nicola B
carehome.co.uk rating: 5 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean, whenever I walked in."

G M
carehome.co.uk rating: 5 out of 5

"Always greeted by friendly and helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities, which he appears to enjoy. Overall we are very happy with Ashford House."

Marion O
carehome.co.uk rating: 4.42 out of 5

"I visited Ashford House on their most recent open day. As I came through the doors of the first floor I was greeted by laughter music and happiness. All the residents were gathered together in the main lounge all having a wonderful time. What really struck me was in amongst the dancing and laughing residents was the activities staff having a good time too! From an outsider's point of view, I feel they couldn't create the compassion and love they demonstrated for the residents in that moment and it gave me an enormous sense of relief to know people that genuinely care were here supporting someone I loved, with love. I was welcomed immediately to join in the party by a wonderful smiley lady called who followed on to ask if there was anything she could do to help me on my visit and directed me to my loved one's room. As a first impression of the home, it couldn't have been better! I very much look forward to coming to the next party at Ashford House."

Jo R
carehome.co.uk rating: 5 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean whenever I walked in."

Gillian M
carehome.co.uk rating: 5 out of 5

"Staff are very caring and helpful. Sometimes can be short staffed and all the staff work very hard. I feel that entertainment should be more often in the afternoon as it is currently only on Wednesday afternoon, therefore that leaves six days without entertainment. They all need different activities as it can be a very long day for the staff and residents."

Lisa W
carehome.co.uk rating: 4.09 out of 5

"The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay."

Anne A
carehome.co.uk rating: 4.92 out of 5

"I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs."

David B
carehome.co.uk rating: 4.42 out of 5

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