What our families say

Barchester Ashcombe House Care Home Recommended on carehome.co.uk
We score 9.5/10

12 Reviews

Barchester Ashcombe House Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Requires improvement

04 October 2016

View the reportView our response

"Mum was very reluctant to give up her independence and leave her home. However, she very quickly settled in at Barchester Ashcombe House Care Home: the staff are very caring, attentive and made her feel immediately welcome. There are activities to keep her occupied and despite her poor mobility, the staff are able to arrange transport for visits out of the house. To see her happily settled and well cared for has been a worry off our minds."

Phil J
carehome.co.uk rating: 5 out of 5

"My mother-in-law stayed for respite care for four weeks in December 2017. The staff at the care home were excellent. She was well looked after in good facilities and enjoyed the food and all the activities that were offered. She enjoyed so much after two weeks when she was due to go home she didn't want to leave so stayed for an extra two weeks. I cannot praise the staff enough who looked after her especially the manager and the nurse in charge who made sure that her stay was perfect and she left well fed and rested just what she needed!"

Carol A
carehome.co.uk rating: 4.58 out of 5

"Mum was here from March 2017 until her passing in November 2017. We found the care to be of the highest level, always friendly and respectful of mum's condition. The home itself was having to cope with some challenges but this did not distract from the level of care and friendly attitude of all the staff. Mum did not enjoy the last months of her life but that was due to frustration at her condition and the staff always were attentive and caring and she appreciated that."

Roy G
carehome.co.uk rating: 4.5 out of 5

"All the carers and nursing staff were kind, attentive and responded to my mum's needs. She enjoyed the afternoon sessions whereupon activities were organised. I visited virtually every day at various times of the day (I was always made welcome). My mum stayed three weeks at Ashcombe House for respite care and her mental health and well being greatly improved. All the staff remember my mum and her care needs. The catering was exceptional, five star quality. It was lovely that the chef took time to visit the residents to get feedback."

G H
carehome.co.uk rating: 4.33 out of 5

"A little disappointed with the turnover of staff since my brother in law went into the home in April, but it has been explained to me this is not unusual in this industry. They have an excellent manager who has turned the home around in the last 2 months and my brother in law is happy and settled in very well. They arrange to take him out on little trips which is brilliant."

Michael P
carehome.co.uk rating: 4 out of 5

"Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality of life, knowing he was having the very best of care."

Linda H
carehome.co.uk rating: 4.18 out of 5

"Mother came here (her choice). We as a family were very happy about her stay. All staff were very kind to her and the chef went out of his way to provide what she wanted to eat. Mum made a point at a meeting that she was happy there, liked everyone and felt safe. Extremely grateful for all concerned with her that her last months were good for her - just sorry she wasn't here longer. Her room had all she needed and she loved being near the garden to see the cats and the birds visiting."

Barbara C
carehome.co.uk rating: 4 out of 5

"Beautifully decorated for Christmas and all staff were amazing. Father Christmas visiting residents in their rooms, my husband being one of them, his face lit up when Father Christmas came to give him a present. My husband has been a resident since September and everyone has been so kind and helpful to both my husband and I. I feel part of the family of Barchester Ashcombe House Care Home which are all lovely. Such an easy atmosphere and welcoming."

Christine P
carehome.co.uk rating: 4.92 out of 5

"My father came to the home in November 2016. The service he has received so far has been lovely. They are all very caring and can't help us enough. My father has been well cared for and they seem to go the extra mile. They put on loads of social events. The home is always clean and the staff are lovely. Very happy so far."

J B
carehome.co.uk rating: 4.91 out of 5

"I visited my Uncle for the first time on 28/6/16. He was sitting in a friendly, cheerful, colourful environment. He was well dressed and clean. Staff who passed him spoke kindly to him, respected his dignity, helped him by chair lift into wheelchair. They asked his opinions and carried out his wishes. We spoke for 40 minutes, he had lunch and then we picked him up for a wheelchair trip out. Staff were helpful in preparing Uncle for the visit. Everyone smiled and I felt good. I have been in many homes for the elderly and this place rates as one of the best. I know my Uncle is happy and being treated well. Thank you so much."

Dawn S
carehome.co.uk rating: 5 out of 5

"The home is running a lot better than it was and the manager is doing a good job, she listens and the home is a lot better for it, not to say it was bad before but it helps with someone to lead. The nurses and carers are very good. Thank you all at Barchester Ashcombe House Care Home from kitchen, laundry, carers, nurses."

E F
carehome.co.uk rating: 5 out of 5

"This is a very caring and supportive home with devoted staff. They are very busy but find time to give individual attention."

M C
carehome.co.uk rating: 5 out of 5

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65 Worting Road Basingstoke RG21 8YU Get directions
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