Reviews for Ashcombe House Care Home

"So happy with the care dad gets at Barchester Ashcombe House, he feels happy and safe and secure. He loves the staff and has a good relationship with them all. As a family we are happy with the staff and care given to our dad. He is attending more of the activities now and really enjoys everything. Gillian is brilliant with him, encouraging him to attend. The nurses and staff are amazing with him and Louise runs an amazing home. He is enjoying his food and eats well. Thank you."

My father has been at Ashcombe House for 2-3 years now and we couldn’t have made a better decision moving him into this caring, friendly home. Not only are the staff and management kind and caring to their residents, they go above and beyond to make sure relatives and visitors are made welcome and involved. Such a fantastic variety of entertainment as well including music and dancing , so many different animals visiting including penguins and squirrel monkeys!
Needless to say Ashcombe House comes highly recommended by myself and my family.
JP

"As good as it gets . Everybody is so kind and helpful. I love my new home."

"The staff are kind and helpful often pushed for time which is limited my partner would often wish to engage in a conversation and seems disopointed when not able to happen. Food could be varied more with more green veg and chewing ability of my partner taken into account as his false teeth can prove difficult."

Being a harpist who plays for health and well-being, this was my first visit to Ashcombe House ...and what a happy home it is. Wonderful staff and a great audience. We took the harp upstairs to a couple of residents who are bedbound. This is always so special . Back down in in the lift and a an hour of music and laughter.....the best medicine. Manager Louise and Activities Coordinator Gillian so obviously love what they do.....they are gems. Thank you for inviting me to such a caring home.
Margaret

"All the staff at Ashcombe House are amazing. Managerial, nursing, carers, kitchen staff and cleaners were all amazing and treated my Dad with so much respect, he retained his dignity and regained his independence. Dad entered Ashcombe house, extremely frail, dehydrated and suffering delirium after a stay in hospital. The wonderful staff at Ashcombe House have nursed him back to health, helping him to gain strength and allowing him to build his confidence so that he has returned to living independently. I can't thank them enough and I am so grateful to the Manager, for seeing my Dad in hospital and getting him the care he needed. Thank you."

I’m so happy I found Ashcombe House! It has such a warm, family feel and a lovely, lively atmosphere. The home is smaller, which makes it feel more personal and welcoming. The manager is incredibly hands-on, you can tell she truly loves what she does. All the staff are so kind and caring, nothing is ever too much trouble for them. I feel confident knowing my loved one is in such good hands.

"From the moment we first visited Ashcombe House-exhausted and overwhelmed-every single member of staff wrapped their arms not only around mum, but around our whole family. Their kindness, patience, and compassion were nothing short of angelic. Nothing was ever too much trouble, and it brought us such comfort to know mum was so well looked after. Plus the food was fantastic. All of mum's friends completely agreed with us that Ashcombe House was like a home from home Everyone has worked at Ashcombe for a very long time - and it shows."

"Friendly caring staff everybody is treated like family. We still visit even though father has sadly passed away."

As soon as I walked into Ashcombe House, I knew it was the perfect place for my mum to reside. I was greeted by Louise, the General Manager, and she showed me around the beautiful lounge and cafe area downstairs and the lovely dining room and bedrooms upstairs. Louise is a very upbeat person who makes you feel at home and answered all my questions and nothing was too much trouble. Since my mum has moved in we have both been very impressed by all the staff. They are so caring and have made my mum really welcome and comfortable. There is always plenty going on if you want to join in. Equally you can spend time in your room or the garden, whatever makes you happy. My mum settled into Ashcombe House very easily after living a very independent life only weeks before. I put that down to the family feel of the home and the dedication of all the staff. I would recommend Ashcombe House to anyone that was looking for a safe friendly and well run home for a loved one.

"The last three months my wife has been in the care of Barchester Ashcombe House Care Home. A lovely home and I wouldn't want to put anybody somewhere I wouldn't want to be myself. Thank you."

"We visited Ashcombe House, to see a friend who had recently become a resident there. We were immediately welcomed by staff- being given coffee and cake. We waited in a comfortable lounge area because the residents were enjoying entertainment in the main lounge. Our friend was brought to join us- we were offered more coffee! Our friend was obviously happy and settled in her new home- she was full of praise for how she was being cared for her every need was met with gentleness and concern. She really felt "at home"."

"Sadly our mum didn't much time at Ashcombe Care Home before she died. But from the moment the general manager met her in hospital, to the day she died the care and attention given to mum was second to none. Every carer and nurse could not do enough to support her, and even in the end of life they cared for her and us with kindness and dignity. Only wish she had more time at Ashcombe."

"When my aunt passed away in March. The management and staff went above and beyond to make sure that we were informed of what had happened to her. A member of staff was with her at all times during her time in hospital before she passed away. When we visited the home staff were very attentive to us. All the staff and management showed kindness to my aunt when we asked questions, they answered them with care, and genuinely, we could see they really cared and was loved by them. The home is immaculate and well maintained. My aunt was well looked after and I couldn't ask for any more."

"My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care."

"Very friendly home, where my wife felt at ease as soon as she arrived. The staff all got to know her immediately, and provided all her needs. The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay."

"Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,"