Reviews for Ashcombe House Care Home

Mum has been a resident at Ashcombe House since October 2020. I can honestly say that the staff have looked after Mum as if she were family. They are always helpful and never fail to greet you with a smile - and this in what can only have been such a terribly difficult time for them all. The manager Louise is so lovely and approachable and I trust her implicitly with Mum’s care. I have already recommended Ashcombe highly to several friends who are in a similar situation with elderly parents.

I recently started looking for a nursing home for Mum, and although circumstances prevented us from choosing Ashcombe House in the end (the NHS were paying, and another establishment had a bed sooner), the welcome we received from Gozel, Louise and the staff in general really made a lasting impression.

What a lovely group of people, so warm and professional. There was homemade cake with the coffee, and loads of advice on how to navigate the difficult terrain of means testing and finances. The facility itself is clean, modern and extremely well run. The relationship between carers and residents puts one in mind of a large family. From what I've seen over several visits and guided tours, Ashcombe House deserves all of the five stars I've given it. These people genuinely care and love what they do.

Always a pleasure to play at Ashcombe House Care Home, one of the beautiful Barchester collection. The team are extremely friendly and tend to residents affectionately. We all have a giggle at show time!

As soon as I walked into Ashcombe House, I knew it was the perfect place for my mum to reside. I was greeted by Louise, the General Manager, and she showed me around the beautiful lounge and cafe area downstairs and the lovely dining room and bedrooms upstairs. Louise is a very upbeat person who makes you feel at home and answered all my questions and nothing was too much trouble. Since my mum has moved in we have both been very impressed by all the staff. They are so caring and have made my mum really welcome and comfortable. There is always plenty going on if you want to join in. Equally you can spend time in your room or the garden, whatever makes you happy. My mum settled into Ashcombe House very easily after living a very independent life only weeks before. I put that down to the family feel of the home and the dedication of all the staff. I would recommend Ashcombe House to anyone that was looking for a safe friendly and well run home for a loved one.

"From the moment we first visited Ashcombe House-exhausted and overwhelmed-every single member of staff wrapped their arms not only around mum, but around our whole family. Their kindness, patience, and compassion were nothing short of angelic. Nothing was ever too much trouble, and it brought us such comfort to know mum was so well looked after. Plus the food was fantastic. All of mum's friends completely agreed with us that Ashcombe House was like a home from home Everyone has worked at Ashcombe for a very long time - and it shows."

Johanna B
carehome.co.uk rating: 5.00 out of 5

"Friendly caring staff everybody is treated like family. We still visit even though father has sadly passed away."

Angie W
carehome.co.uk rating: 5.00 out of 5

"The last three months my wife has been in the care of Barchester Ashcombe House Care Home. A lovely home and I wouldn't want to put anybody somewhere I wouldn't want to be myself. Thank you."

F R
carehome.co.uk rating: 4.17 out of 5

"We visited Ashcombe House, to see a friend who had recently become a resident there. We were immediately welcomed by staff- being given coffee and cake. We waited in a comfortable lounge area because the residents were enjoying entertainment in the main lounge. Our friend was brought to join us- we were offered more coffee! Our friend was obviously happy and settled in her new home- she was full of praise for how she was being cared for her every need was met with gentleness and concern. She really felt "at home"."

Jenny M
carehome.co.uk rating: 5.00 out of 5

"Sadly our mum didn't much time at Ashcombe Care Home before she died. But from the moment the general manager met her in hospital, to the day she died the care and attention given to mum was second to none. Every carer and nurse could not do enough to support her, and even in the end of life they cared for her and us with kindness and dignity. Only wish she had more time at Ashcombe."

Louise S
carehome.co.uk rating: 4.90 out of 5

"When my aunt passed away in March. The management and staff went above and beyond to make sure that we were informed of what had happened to her. A member of staff was with her at all times during her time in hospital before she passed away. When we visited the home staff were very attentive to us. All the staff and management showed kindness to my aunt when we asked questions, they answered them with care, and genuinely, we could see they really cared and was loved by them. The home is immaculate and well maintained. My aunt was well looked after and I couldn't ask for any more."

John F
carehome.co.uk rating: 5.00 out of 5

"My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care."

Jane L
carehome.co.uk rating: 4.83 out of 5

"Very friendly home, where my wife felt at ease as soon as she arrived. The staff all got to know her immediately, and provided all her needs. The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay."

Alan S
carehome.co.uk rating: 4.83 out of 5

"Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,"

Christine S
carehome.co.uk rating: 5.00 out of 5

"Day staff caring and efficient. When called, attended promptly. Night staff rather noisy. Good selection and plentiful food of good quality. Had only room available, which was small and gloomy and no ensuite. Generally rather noisy environment particularly in evenings with loud TV's disturbing rest. Didn't leave room, so cannot comment on activities or facilities."

H P
carehome.co.uk rating: 4.00 out of 5

"The service I have had at Ashcombe House has been excellent. Also, the staff are very friendly and I have been made to feel very welcome. They have also been very kind in meeting my care needs. There is also a very nice atmosphere and lots of activities to occupy the residents."

Jonathan C
carehome.co.uk rating: 4.92 out of 5

"The place and the staff are all fabulous. They took care of my dad, who was there on a short term basis. He was there for six weeks, and they all took wonderful care of him and were all respectful, kind and actually really cared about him. I cannot praise them highly enough."

Gina B
carehome.co.uk rating: 4.50 out of 5

"When dad moved into Ashcombe House we were nervous due to a poor experience in a previous care home. We needn't have worried. As soon as we arrived the welcome was warm, both from the staff and residents. Nothing is too much trouble and we finally have peace of mind that dad is being cared for to a really high standard."

L V
carehome.co.uk rating: 4.25 out of 5

"A friend stayed at Ashcombe house. They had a great experience, the staff are really friendly and attentive and the home was Beautiful nothing was too much bother for the team there! I would highly recomend!"

S O
carehome.co.uk rating: 5.00 out of 5

"Unfortunately both my parents have been so poorly that they had brief stays at Ashcombe House. On both occasions, they were looked after with care and dignity and I would have wanted either of them to have gone anywhere else. The manager has been superb in helping us fight for what we were entitled to. One nurse, in particular, stood out. Both my parents passed away here and we were so looked after and would recommend to anyone in this position."

C R
carehome.co.uk rating: 4.64 out of 5

"My mother-in-law has been in Ashcombe House Care Home for two years now. She is a 94-year-old lady. I'm very happy with the way she is looked after, she is receiving excellent care. It's a beautiful environment and the staff are fantastic."

Dorothy G
carehome.co.uk rating: 5.00 out of 5

"Unfortunately, it was a short stay at Barchester Ashcombe House Care Home, Basingstoke due to being end of life but the care given was exceptional, nothing was too much trouble to ensure her last weeks were comfortable and we cannot thank the staff enough for their kindness and support throughout. If your looking for care for a family member then look no further than Ashcombe House."

J F
carehome.co.uk rating: 4.17 out of 5

"From the moment we went to view Ashcombe House Care Home Basingstoke for our adopted relative. We found a very pleasant care home. The atmosphere of the 33-bedroom care home was excellent and was well decorated and looked after. The staff as we were taken around the home were kind and courteous to us and all took the time to say hello. A few days later our adoptive relative was admitted. Throughout the short time our relative was there we cannot praise the staff highly enough. They looked after our adopted relative with true kindness, nothing was too much trouble for them. This home is excellent and if you want your family member cared for with the utmost care and dignity then look no further than Ashcombe House Care Home Basingstoke. Top care home, top staff and top facilities. Thank you Ashcombe House for all your help advice and above all care for our adoptive relative."

Stephen F
carehome.co.uk rating: 5.00 out of 5

"My nan has been really happy since moving into the care home, she receives great care and support from the staff. The staff are all very friendly and welcoming, nothing is too much trouble. There are lots of fun activities organised throughout the week so always something to look forward to. The home is nicely decorated and always clean."

Joanne S
carehome.co.uk rating: 4.58 out of 5

"My mother had been a resident at Ashcombe House Care Home for nearly 5 years. She has not been the easiest of patients at times but the staff have looked after her with loving care. She was nearly 100 years old but her skin was in an immaculate condition. I recommend this home without hesitation from all levels of staff."

Elaine C
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Ashcombe House for a number of years. She has always been treated with respect and care and we are confident she is well looked after. The staff went above and beyond recently on my mother's birthday, ensuring that the day was really memorable."

D W
carehome.co.uk rating: 4.50 out of 5

"Ashcombe House is welcoming, friendly and helpful, and has a weekly timetable of entertainment and activities. The nursing care is very good and gives us peace of mind our mother is being well looked after. Ashcombe House was our mother's choice after it was recommended by a friend who lived here."

M C
carehome.co.uk rating: 4.33 out of 5

"I was greeted by a staff member and each member of staff I encountered was helpful and cheerful. My friend, who is a resident, always speaks of how well she is cared for."

Susan G
carehome.co.uk rating: 4.92 out of 5

"Ashcombe House Care Home is an excellent care home. Management and staff are like family."

Anthony L
carehome.co.uk rating: 5.00 out of 5

"I moved my aunt here 7 months ago from a different care home. The manager is fantastic- a brilliant manager and leader. The home has a 'family' feel and has made my aunt and my family feel so welcome. The care is outstanding and the activities are excellent. Thank you all, best decision I have made!"

Jacqui A
carehome.co.uk rating: 4.67 out of 5

"The care that Mum received at Ashcombe for the year she was in there was first-class. She loved her room and her hair and nails being done on a regular basis. The trips out, the bingo and the entertainment were so much better than being at home for her. All the staff became great friends with all of us. I am so happy that the last year was spent at Ashcombe House and she had the care that we could not give her. If you need your loved one to go into a care home you could not do better than Ashcombe House. Thank you for everything."

Maureen A
carehome.co.uk rating: 5.00 out of 5

"So glad we managed to get my grandad here! Couldn't ask for better. My grandad moved into Ashcombe House in Febraury 2023. The manager went out of her way to support me in getting him out of the hospital and into a better care setting. Since then, he has been looked after so amazingly well by everyone involved. A great family atmosphere, always welcoming, especially to my mum and myself. I cannot fault them in their support of my grandad's transition from his independence to the nursing elements he requires (difficult at times) whilst making him feel wanted, part of a family and still lots to look forward to. The admin and nursing team have been fantastic with me to help advice with the complexity of the NHS and care generally."

M P
carehome.co.uk rating: 4.67 out of 5

"I cannot speak more highly of the staff and management at Ashcombe House. My nan had a short 3 weeks at the home and received outstanding care throughout, both from the carers and nursing team. There was a relentless approach to ensure my nan was comfortable and staff went above and beyond to help her to settle in and feel part of their 'family'. This welcome was also extended to myself and my family when we came to visit. There is a real team approach from all the staff, regardless of role, all working to achieving the highest of standards; an ethos clearly driven by the manager. All staff are professional, whilst being warm, kind, positive and supportive towards all the residents. I honestly cannot recommend Ashcombe House Care Home highly enough."

Clare L
carehome.co.uk rating: 5.00 out of 5

"I have been visiting two or three friends for the past three years and have been very impressed with the staff here and their attitude and dealing with the residents."

Peggy W
carehome.co.uk rating: 4.42 out of 5

"An excellent place for families to put loved ones into. Very welcoming from management to care workers. Good social activities in the home and outside visits. Nice outdoor space for summer sitting. Cosy bedrooms and cosy day room where all activities take place."

T F
carehome.co.uk rating: 4.58 out of 5

"My mum moved into Barchester Ashcombe House Care Home, she settled straight away, the staff and management are so friendly and accommodating. It's so clean, food is excellent, they are spoken to like people and not old people. The care for each individual is so in-depth and caring. The place is spotless and fresh. They are fully entertained and taken out frequently. All Christmas decorations are beautiful, it is so cosy and warm. Furniture is top-class. Excellent."

Christine S
carehome.co.uk rating: 5.00 out of 5

"The staff are the loveliest caring people. It puts our minds at rest knowing he is being so well cared for. A suggestion of satellite TV in the living room so residents could watch more variety of old programs instead of just (currently) game shows of which only 2 residents watch and have control over the remote."

Chloe W
carehome.co.uk rating: 4.75 out of 5

"Barchester Ashcombe House Care Home is a very happy care home, very friendly, nicely furnished but noisy. The staff were always happy and willing to do whatever was needed. It was so good to be taken out of the garden centre. I would recommend to friends."

J M
carehome.co.uk rating: 4.50 out of 5

"Barchester Ashcombe House Care Home offers a fantastic and engaging environment with dedicated staff who take the time to connect with residents and understand their unique needs. There are daily activities for everyone, complimented by top-quality restaurant food with plenty of variety. The facility warmly welcomes families to participate and engage. If I had to describe Ashcombe, it's a place that caters to personal and individual needs, fosters family involvement and promotes happiness, smiles, laughter and fun. For my family and me, this home is truly exceptional. 10/10."

Sally A
carehome.co.uk rating: 4.92 out of 5

"Last month we had to make the heartbreaking decision to have Mum admitted to Ashcombe House. At 91 with cancer and mobility issues, Dad could no longer safely care for Mum. Up to this point in our dear mum's life, we had always said we would never move mum into a care home. Sadly we had to face facts, we had to think of Dad becoming so exhausted from caring for Mum. We did lots of research and arranged a visit. As soon as we walked through the door we felt an instant warmth, we felt relaxed and felt our pre-conceived worries melt away. Mum has been a resident for 3 weeks and is settling well. The relief of knowing she is safe is such a wonderful feeling. Every member of staff has treated Mum with the utmost dignity and respect, nothing has been too much trouble. They really do go the extra mile. On my parent's 61st anniversary, they set a table with flowers, a glass of wine and even baked and iced a beautiful cake. Wonderful enrichment activities and a family feel to the home."

Lorraine E
carehome.co.uk rating: 4.50 out of 5

"Husband has been here for seven years. The staff are so caring and helpful and is only 5 minutes away from where I live, so if there was an emergency, I could be here very quickly."

Gail B
carehome.co.uk rating: 4.92 out of 5

"From show round to Mum moving into Barchester Ashcombe House Care Home, I can not fault any part of it. It was an easy choice as this was the best home out of the many I visited. I was made to feel valued and all details explained on an easy-to-understand basis. On the visit to Mum, she was put at ease and treated like a real person, not just a number. Day of arrival was handled very professionally, from pick up to room preparation. I could not fault the lunch either. Having just visited Mum after one week of her being there, I could not be more pleased. She has joined in with activities, made friends and looks so well. My sister and I cannot thank you enough."

Karen L
carehome.co.uk rating: 4.67 out of 5

"I have been LPOA for an elderly lady for many years and she went into Barchester Ashcombe House Care Home in 2018. The staff have always been excellent and have cared for this lady like she was family. Originally, she went into the home with her husband whose health was failing. He became a paraplegic and sadly died in 2019. The staff looked after him and were very professional in meeting his complex needs. Over the intervening years, the management and staff have looked after this lady with kindness and gentleness and it has made it a pleasant home. In April, she suffered what we think was a mild stroke and also succumbed to a chest infection. As a result, she passed away at the grand age of 95. The nurses and staff have been excellent throughout this difficult period and together with the local GP practice, provided all the care that one could have hoped for. This care home may not be the largest care home but it was perfect for this lady."

Robin M
carehome.co.uk rating: 4.83 out of 5

"Lovely staff and my friend and I thoroughly enjoy all activities as a visitor they are kind and helpful."

Christine C
carehome.co.uk rating: 4.67 out of 5

"From the management to all the staff attention to my mother's needs has been outstanding. Settling in of new residents couldn't have gone smoother."

C M
carehome.co.uk rating: 4.75 out of 5

"My friend is really enjoying life at the home. The staff are fantastic and there's lots of activities. There is an entire program every week and something for everyone. The manager's office is always open and she is very friendly. I've put my name down to move in."

R W
carehome.co.uk rating: 4.50 out of 5

"When my relative went into her care home, she was sad, confused and anxious. She is visually impaired and found it confusing. Within a month we could see an improvement. It was amazing. She has her quirks which will not change but everyone has been so caring and patient, it is wonderful. From all her family, thank you."

Jean E
carehome.co.uk rating: 4.75 out of 5

"Our father has only been at Ashcombe nursing home for almost 2 weeks after being in hospital for almost 3 months and being told he needs end-of-life care. When Dad left hospital he could not swallow or speak and was very agitated most of the time, now however, he is swallowing, beginning to speak, less agitated and the person we know is coming back. This is all due to the amazing staff, they are genuinely caring and do as much as they can to make residents’ lives happier showing them respect and giving them dignity. Visitors are always welcomed and also looked after and listened to and involved in all decisions of care. This is such a lovely happy and welcoming place we can’t say anything negative at all. Keep up the good work we as a family appreciate everything that you do."

Angela W
carehome.co.uk rating: 5.00 out of 5