What our families say: Ashchurch View Care Home
08 January 2020View the report
"Mum appears very happy at Ashchurch View. The arrangments put in place in response to the COVID crisis are well thought through and proportionate to the circumstances."
Mark Bcarehome.co.uk rating: 4.91 out of 5
"We were asked, by the hospital, to visit several care homes and choose one that we thought would be suitable for our elderly friend. He required full care as he could no longer physically look after himself and his home was not suitable for adaption. We chose Barchester Ashchurch View. The first impression was good, friendly, very pleasant atmosphere, open and airy design. Having visited many times during the months before the lockdown we knew we had made the right choice. He is well looked after; all the staff are friendly and get on with him very well. He is not a great eater now but what he has is good and he looks well. Although he prefers not to participate in the activities there is plenty for residents to do; the staff do keep him aware of what is going on in the home. By the way, his brain is as sharp as a pin!"
Jane Gcarehome.co.uk rating: 5 out of 5
"Mum has been at Ashchurch View now for nearly five years. We are very happy with the staff and the care that she has received in this time and would thoroughly recommend the home to anyone."
Glenn Jcarehome.co.uk rating: 4.75 out of 5
"The Activities Coordinator was excellent. The whole process from start to finish was so well controlled and executed. It was so so lovely to see my Grandma, looking well, smiling, blowing kisses to us. You have all done so amazing keeping all the residents safe and well. Thank you so so much for the continued care."
Finn Mcarehome.co.uk rating: 5 out of 5
"Grandma is very well looked after, happy and cared for during the pandemic. She is happy at nearly 99. The Activities Coordinator is so personable and looked after her extremely well."
N Wcarehome.co.uk rating: 5 out of 5
"Very good. Well organised. Room is good. Staff are most helpful."
David Scarehome.co.uk rating: 4.67 out of 5
"The resident is very happy with the home."
F Wcarehome.co.uk rating: 5 out of 5
"I came here two months after hospital and was delighted to have my own room with a view of the garden where I feel safe and well cared for."
J Rcarehome.co.uk rating: 5 out of 5
"From the moment I arrived, I found the home relaxed, friendly and welcoming. The standard of care is excellent, and the staff are very caring."
J Dcarehome.co.uk rating: 5 out of 5
"My Grandmother has received excellent care since she arrived. The facilities and staff are excellent. I couldn't recommend the home enough."
A Jcarehome.co.uk rating: 5 out of 5
"Mum has only been here for two months she has been very well looked after and the care is very caring and good."
L Rcarehome.co.uk rating: 4.42 out of 5
"From the moment my parents and I stepped through the door we felt so welcome. My parents have both settled into the home well and both feel that the home is well run and the staff extremely kind and caring. Very happy to leave my parents in the care of the staff. Thank you."
C Tcarehome.co.uk rating: 4.58 out of 5
"All the staff are polite and helpful."
Ken Hcarehome.co.uk rating: 4.92 out of 5
"Respite period ongoing into 15 weeks. My Dad has improved significantly with patience and care. Staff are very attentive and accommodating and supportive of relatives."
J Ccarehome.co.uk rating: 4.75 out of 5
<p>"The care home is well looked after and the staff are very pleasant and helpful."</p><p><strong>J M</strong><br />carehome.co.uk rating: 4.5 out of 5</p>
"I have visited quite a few care homes over the last few years and can honestly say that Ashchurch is by far the best one. The staff know all the resident's names and treat them with respect. The daily activities are well run and all residents are encouraged to take part. I can give no higher praise that if it came to the crunch I'd be happy to be a resident."
J R carehome.co.uk rating: 4.45 out of 5
"Since our first meeting, the staff have been helpful and welcoming. The care that Mum has been given has always been excellent as has the communication with myself and also the help given to me making difficult decisions has been immensely helpful."
Lucy Bcarehome.co.uk rating: 4.75 out of 5
"My mum was fast-tracked, terminally ill and due to the care and attention that she has received at the home, she is still alive since July 2017. I have always received tremendous support from all the staff. I walk away and know my mum is safe."
D Wcarehome.co.uk rating: 5 out of 5
"Every time I visit, the staff are very welcoming and very friendly. If I have personal dealings I find them very helpful. My aunty speaks very highly of all her carers."
Stewart Bcarehome.co.uk rating: 4.5 out of 5
"The staff friendly and helpful to sister and family. Sister is happy and contented, clean and well dressed in these wonderful peaceful surroundings. It's somewhere I would like to be if necessary one day."
Glenys Pcarehome.co.uk rating: 4.5 out of 5
"My mother has been a resident now for 5 years and during that time has been well cared for. There have been issues at times with staffing and management but these appear to have been addressed in recent months and improving greatly. Likewise the activities on offer have greatly improved thanks to a new team. I was very impressed with the care and thought that went into the planning of my mother's 100th birthday recently. Everyone involved, including management, carers, cooks and cleaners seemed to take pride in making this a very special time for my mother. She feels very much a part of a "family" at the home. We are very fortunate that we are in a position to fund a home of this quality at present - my mother appreciates the attractive surroundings, ensuite room and comfortable communal areas. It is a pleasure to visit. Ultimately, however, the only thing that concerns me is that my mother is happy and comfortable and well supported by staff. I believe this to be the case."
Jean Dcarehome.co.uk rating: 4.58 out of 5
"This is only Dad's second week but care so far is very, very good."
D Mcarehome.co.uk rating: 5 out of 5
"My father has only been in one night. Upon arrival, the assistant manager was very forceful in trying to get my father to eat and drink despite me explaining he hadn't eaten in five days and was clearly exhausted from transport. When I left my father seemed happy but upon returning the next day he was a little upset because the night carers had been responding to his calls with the response 'it's going to be a while until we get to you' and turning his call off, resulting in him wetting the bed."
Sophie Mcarehome.co.uk rating: 2.73 out of 5
"I think it's very good here, but I do get homesick. Food is very good, staff clean my room and look after me, all very friendly."
Gloria Mcarehome.co.uk rating: 3.83 out of 5
"I find things here very good. Staff are always helpful and friendly, Food is pretty good and I am always treated with respect. Cannot fault the staff. Do not get involved with the activities much but they are there if you want them."
Alan Rcarehome.co.uk rating: 4.5 out of 5
"I very much enjoy living here. I am very happy with the care I receive."
Dorothy Pcarehome.co.uk rating: 5 out of 5
"I am very happy here. I have been at Barchester Ashchurch View for respite care."
Christine Wcarehome.co.uk rating: 5 out of 5
"I like living here and am very lucky to be cared for the way I am. I very much like the carers as they are very helpful."
Joan Scarehome.co.uk rating: 4 out of 5
"Can't do any more for me. They are very good to me."
Jean Mcarehome.co.uk rating: 4.73 out of 5
"I've been a resident at Ashchurch View care home since 7th April 2015. I am happy and content here. I feel safe and am well looked after. I enjoy the musical entertainment provided. I've also made some nice friends."
J Dcarehome.co.uk rating: 4.58 out of 5
"I am very happy with the care I receive and the staff are very caring. I think the food that is provided is of a high quality and we get a lot of variety."
A Ccarehome.co.uk rating: 4.17 out of 5
"Staff leaving mum to dress herself in the mornings, which is a good thing while she still can. However, a couple of times visiting her in the afternoon she has been sat with only a jumper on her top half but no bra or vest on underneath. Might be a good idea for someone to put her clothes out ready for her to put on."
S Icarehome.co.uk rating: 4.58 out of 5
"Grandfather is very well cared for and all needs met by great staff. Meals varied and great choices for all diets. Overall it is so reassuring knowing my grandfather is safe and being well looked after in his later years and during the progression of dementia."
C Pcarehome.co.uk rating: 4.92 out of 5
"The staff at the care home are excellent in attitude towards the residents. I have never had any concerns about my mother's safety. Sometimes I feel her room could be cleaner. It is difficult for me to comment on the activities as my mother is not one to join in. She enjoys the music sessions. Overall I think the staff make this a good home."
Sheena Jcarehome.co.uk rating: 4.08 out of 5
"The first month my father has been here and all my worries about putting him in care have been eased. Very good and caring staff and a clean, warm home. Thank you all so much."
Paul Wcarehome.co.uk rating: 5 out of 5
"A good, clean and safe environment. Friendly and helpful staff."
Keith Pcarehome.co.uk rating: 4.58 out of 5
"Warm, friendly environment. Always clean and no smells either in the home or personal hygiene. Kind, caring and very efficient staff who are always happy to talk through problems. Sometimes staff can be a little thin on the ground and the turnover is quite high. They are deserving of much higher rates of pay! Senior management is inconsistent - four managers in the last five years since the home opened."
Nigel Gcarehome.co.uk rating: 4.25 out of 5
"Mum has been at Ashchurch View for four years now and the staff have kept her in excellent health for her age (97 years). The carers and managers relate to her in a caring and fun way despite her having Alzheimer's disease. She has a beautiful room with high-end comfortable furnishings. There are regular entertainments such as singing, parties, animal visits e.g. PAT dogs and trips out. Customised menus and excellent personal care."
Anne Ncarehome.co.uk rating: 5 out of 5
"My friend is very happy here and she is looked after very well. All staff are friendly and kind and always do their best."
P Ccarehome.co.uk rating: 4.83 out of 5
"My mother-in-law is in the nursing wing of Ashchurch View. She is very well cared for and I have peace of mind when I leave after visiting her. I know that the staff are kind and understand her physical difficulties. They treat her with dignity and endeavour to care for her in the best possible way. I am confident that they will contact me if they are in any doubt about her care."
Tracey Rcarehome.co.uk rating: 4.67 out of 5
"I am very comfortable here and have a lovely bedroom with a nice outlook and good bathroom. The carers and nurses are always here for us."
Janet F Dcarehome.co.uk rating: 4.17 out of 5
"Happy with the care I have had. I like the food very much."
Joyce Hcarehome.co.uk rating: 4 out of 5
"After receiving the dreadful news that my mum was terminally ill and she only had a few months to live - I felt that the only choice we had for mum to receive the care that she deserved, would be to receive continuous care and that would be in a nursing home - I have to add that I was very reluctant, especially from all the dreadful stories you hear in the news etc. The hospital applied for fast track and found mum a place at Ashchurch View Tewkesbury. From the moment I walked in there, it felt right. The room that had been allocated to mum - very spacious - over looked a courtyard which she has door access to it, to go out and sit in. It is very clean and modern but very relaxed. The staff are absolutely wonderful - they are so friendly and so caring. They are looking after her so well. All her anxiety has gone, along with her confusion. I cannot believe how she has changed and this is due to the care that she is receiving. Words are not enough to express what an exceptional home this is. They have given me my old mum back - Thank you."
Debbie Wcarehome.co.uk rating: 5 out of 5
"My husband spent some weeks at Ashchurch View last year and we were so pleased with the care we brought him back earlier this year. This time he was much less able to care for himself physically. Gradually he lost his ability to communicate verbally. There continued to be excellent care from all the staff, right up to the time he died. All staff were caring, efficient and sympathetic. The care home was new, well designed, light and clean - very pleasant"
P Hcarehome.co.uk rating: 4.27 out of 5
"From my first look around in seeking the right place for my 95 and a half-year-old dad, I was so impressed by the warm, friendly and lively atmosphere of the care home. Everywhere was clean, attractive, spacious and my dad had a lovely big room with a beautiful outlook that he loved. All the staff were so welcoming, friendly and treated people with genuine care and dignity. Dad was allowed to have so many different things from his home in his room - recliner chair, lamps, computer and computer table, lots of his big photos and wall clock and a lovely big bird station outside his patio doors...Home from home that helped him settle in quickly. He was in safe hands and received wonderful care from everyone. I visited 2 afternoons a week and there were a real atmosphere and good communication system between staff and family visitors. Dad enjoyed the food very much and our visits to the cafe in the home. He also, being an animal lover looked forward to seeing Holly the Collie who visited every week with his owner. When he was unwell, he received excellent, efficient care very speedily. We really valued the wonderful staff."
Jean Rcarehome.co.uk rating: 5 out of 5
"My husband is disabled and needs 24 hour care. I had an operation to remove my gallbladder and he was looked after as a respite patient in Ashchurch View. He was treated with dignity and humour and felt his stay there was a 'home from home' rather than a care home."
R Dcarehome.co.uk rating: 4.25 out of 5
"My Mum is a longer term resident of Barchester homes (14 years), and she has been at Ashchurch since it opened a few years ago. We moved to this home from another Barchester home because we knew we could depend on the best professional care and this new home has lovely big bedrooms, excellent communal areas, wide hallways for passing wheelchairs and beautifully designed courtyard garden. My Mum has her own patch of garden to tend and the carers help her do this. Think on the design of this home there has been no stinting on the facilities. The staff are very friendly, discreet and caring; I have no doubt that Mum is well looked after. She moved from a 'young unit' to this home with a mainly elderly population and although she is only 70, she has made some lovely friends amongst other residents and carers."
Frances Lcarehome.co.uk rating: 4.25 out of 5
"An excellent care home, with caring and well-motivated staff. The staff understand that relatives of dementia sufferers also need care and support. Usually staffing levels are good, but occasionally there seems to be a shortfall. You can never have too many staff, especially on a dementia unit."
Martin Lcarehome.co.uk rating: 4.5 out of 5
"The staff at Barchester Ashchurch View are always friendly and folly and care so well for the residents. They know the residents so well and treat them like family, caring for their individual needs and looking after them in everyway."
Helencarehome.co.uk rating: 4.67 out of 5
"My mother had end of life care at this home (she had M.N.D) and my husband (Parkinson's disease and Lewey Body Dementia) - I cant praise this home enough. They are all dedicated staff committed to provide the best environment possible. They have provided the utmost support to myself, mum's family and my husbands. I consider them all as part of my extended family. Why aren't homes like this featured in the news? I am sure all the homes in the Barchester group are the same."
Janice Ocarehome.co.uk rating: 5 out of 5
"My mother was admitted into the dementia unit in July 2015. She has settled in well and we have such peace of mind that she is safe. All the permanent members of staff who work there are absolutely wonderful. They look after mum with such love and dignity and they have got to know her and respond well to her needs. They also care for us too - nothing is too much for them. They are very loving and dedicated team of amazing staff. Thank you all. Also, the management team, reception staff and office staff have always been very welcoming, and approachable, and we feel able to come to them with any concerns we might have. Thank you again - all of you!"
Mary Lcarehome.co.uk rating: 4.42 out of 5
"Both my parents were residents of Ashchurch View until my mother's death last year; my father continues to be a resident at this wonderful care home. When they both moved in, they had very different needs (my mother had dementia, my father had poor mobility), but the staff went out of their way to accommodate them and we were lucky that they were able to keep them together for as long as possible. The staff are always professional and caring; they respect the dignity of the residents and get to know them individually, so that they can respond to their individual needs (this applies not only to the carers, but also to the housekeeping and kitchen staff). As a relative, the staff have also offered me reassurance and support, particularly during the last few weeks of my mother's life. My father never wanted to lose his independence, but it is testament to the wonderful care he receives that he is content and consistently complementary about the home and its staff."
Gillian Fcarehome.co.uk rating: 4.83 out of 5
"Mom has been a resident here since February 2016 and in May the decision was taken to move her upstairs into nursing care, where she has flourished - in part due to the higher ratio of staff who care for her with kindness and where possible, engaging her in activities. Many of them go the extra mile to help enrich the lives of residents within the boundaries of their complex needs. All the staff I have met have been very friendly, polite and approachable and will listen to any concerns I may have, as best as it can be with Mom no longer able to live independently. She has settled here."
Jane Wcarehome.co.uk rating: 4.75 out of 5
"Ashchurch View has been a home from home for my mother, who has Alzheimer's disease. The staff are very patient with her and afford her every opportunity to choose the activity she will do, what she will wear, what she will eat, and who will tend to her personal needs such as washing and toilet. Her room is always warm in the colder months and her bed and furniture are extremely comfortable and smart. Her surroundings are always clean and presentable, and she has a lovely view from her window. Even the non-care staff, such as housekeeping staff, enjoy chatting with her and when they have time they sit and read a magazine or book with her. The Dining Room and TV Lounges are beautifully decorated, as is her bedroom. There is access to TV, radio, film and music, both live and recorded. All in all, she could not really be more comfortable."
Anne Ncarehome.co.uk rating: 4.83 out of 5
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