What our families say

Barchester Ashby House Care Home Recommended on carehome.co.uk
We score 9.3/10

13 Reviews

Barchester Ashby House Care Home Recommended on carehome.co.uk

10 July 2018

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"This is the third time my wife, who has Alzheimer's Dementia, has stayed at Ashby House and each time the standard of care has been excellent. The staff care so well for the residents and in a relaxing and friendly way. It is comforting to be able to go away and relax knowing that my wife will be so well looked after. Once again I can say a very big thank you to the manager and her team."

Richard M
carehome.co.uk rating: 4.92 out of 5

"Staff are amazing, working hard, activities have improved lots, residents have stimulations daily. Anytime I've asked for anything I had an immediate and positive response. Staff nurses very very competent and admiral and helpful. People will need to see Ashby House, it's so much changed. The lounge could benefit of new furniture, its memory lane. Staff are smiling, says good evening every time I call in."

carehome.co.uk rating: 4.08 out of 5

"We are so grateful for the support that our mum and we were given during her short stay at Ashby House and the kindness we were shown. All the staff were very friendly, courteous and professional. Our mum was treated with dignity and her wishes respected by all the staff at Ashby House. The nurses were very caring, reassuring and proactive. They brought in the correct medical professionals to support our mother's well being, kept on top of all medical needs, sorted out a special mattress and chased up on medical appointments. They kept us fully informed on our mother's condition in a very compassionate way. The carers were very cheerful and caring. They took time to sit with our mum and nothing was too much trouble. Both the manager and deputy manager fully understood our mum's special needs and circumstances which eased our worries considerably. They were very approachable and made all the appropriate arrangements. We cannot recommend Ashby House highly enough and we will be forever grateful."

carehome.co.uk rating: 4.55 out of 5

"The staff here are absolutely wonderful. We really commend them for their compassion and care in regards to my father's wellbeing."

carehome.co.uk rating: 4 out of 5

"We had to find a care home on very short notice for my ailing grandmother. We were shown around by the very welcoming manager. The care home was beautifully presented, clean and friendly. The residents all looked content and happy. As soon as my grandmother arrived she was given the best care possible. The nurse was very good at explaining what would happen with my grandmother’s health and we were immediately put at ease. The care my grandmother received was nothing short of compassionate and excellent. Our only wish was that we would have loved to have got her to Ashby Care Home sooner."

Angela T
carehome.co.uk rating: 4.58 out of 5

"Since my mum sadly passed at Ashby House last August they have given the home a most beautiful makeover. I have to say it is like walking into a 1st class hotel. The rooms are beautifully and tastefully done. The reception, lounges and dining room are also beautiful. I was glad to see that most of the staff still worked there and they are helping to create a warm and inviting environment for the Residents and their families. A very beautiful caring home. I would recommend it to anyone. Now 5 star."

John V
carehome.co.uk rating: 5 out of 5

"Generally, poor care homes receive justifiably bad press but rarely do excellent homes receive the praise they deserve. Ashby House deserves all the accolades you can muster. It is fresh, clean and tidy and their facilities are exemplary. The staff are genuinely caring and experienced. My mother was admitted for palliative/end of life care recently after spending some 5 weeks in the hospital. If she had been admitted earlier, she wouldn't have lived any longer but her last days would have been more comfortable and dignified."

Colin H
carehome.co.uk rating: 4.58 out of 5

"This lovely, caring care home cannot do enough to please, either my aunt or myself. They bend over backwards for us. I have visited this care home at all hours, either early in the day before work or in the evening after work, weekends anytime and I have always been welcomed, 'put in the picture' re my aunt and her health. The Carers are just that, so much care and kindness. My aunt has improved in health and response 10 fold. I cannot praise these people enough. My aunt has told her Care Worker that she will 'happily spend the rest of her days', I cannot say more than that. They are wonderful."

Dianna B
carehome.co.uk rating: 4.67 out of 5

"A friendly welcoming care home. Clean and patient staff. Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer."

Joan W
carehome.co.uk rating: 5 out of 5

"My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit. I believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit."

carehome.co.uk rating: 3.08 out of 5

"My wife has been at Ashby House since August 17th 2015 and has been looked after quite well during this time. My main concern is the level of caring staff which fluctuates both in numbers, quality and presence day by day. I recognise most of this is probably caused by the availability of suitable carers but also their continuity of employment. No doubt other care homes may have similar problems. Home manager and other staff changes do not help over the last 2 years since the previous manager left in 2016."

carehome.co.uk rating: 3.67 out of 5

"Staff are very attentive to my mum and she seems to have settled very well into Ashby House. Did have a problem with an allergy (strawberries), this has been resolved by the home who have been very thorough."

John V
carehome.co.uk rating: 4.83 out of 5

"Very impressed so far (my husband has only been at Ashby House for one week)."

carehome.co.uk rating: 4.58 out of 5

"A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff."

carehome.co.uk rating: 5 out of 5

"A wonderful caring service. The staff are very kind and caring."

carehome.co.uk rating: 5 out of 5

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