Reviews for Ashby House Care Home

Barchester Ashby House Care Home Recommended on
We score 9.6/10

21 Reviews

Barchester Ashby House Care Home Recommended on

30 July 2022

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What our families say on

"My wife was agitated and distressed prior to admission and the staff turned that around incredibly quickly. By the time of my first visit, she was calmer than she had been in months, content and actually eating again. I have nothing but praise for the staff, they are patient and kind and seem very fond of my wife. She feels safe and mostly calm again. My only criticism so far is that recently when I picked her up to take her for a hospital appointment she didn't have the right incontinence pads on so an accident in the car proved to be very messy."

D C rating: 4.42 out of 5

"When we visited her she was so happy and talkative. It was so good to see her, when she was at home was not as happy as here. She asked me about my family."

D D rating: 4.83 out of 5

"The manager and another particular member of staff are brilliant."

Sharon L rating: 5.00 out of 5

"My friend has been in the house for more than a month. Is great to see she is happy and in good spirits. She is much calmer than before she came to this home. So glad she remembered me and called my name when she saw me."

Joan L rating: 5.00 out of 5

"Very helpful team and they are looking after my mum very well. Happy with the service being given."

Alessandro M rating: 5.00 out of 5

"On bringing some of my husband's long-standing friends from Norfolk. They were very impressed with the home. I am also more than pleased with the home. The entrance is really lovely."

Patricia J rating: 4.50 out of 5

"Dad transferred her from another care home last November. I was initially very concerned about him leaving his other care home. I needn't have worried, Dad is treated with such kindness, respect and dignity here at Barchester Ashby House Care Home. He is extremely settled and happy here and the staff cannot do enough for him. He enjoys the food choices, activities and likes his room (when he can find it!) It is such peace of mind for me to see him contented and making new connections with staff and other residents."

A M rating: 4.75 out of 5

"My mum's stay at Ashby House for respite care has been a welcomed and needed time for recovery and rest. The staff have been efficient, helpful, well organised and friendly. Thank you for all you have done for my mum. She did enjoy her stay."

Anna M rating: 4.92 out of 5

"My husband has been in Barchester Ashby House Care Home for a year now. He has been very well looked after by the lovely staff who are always extremely helpful and pleasant, this includes carers, cleaners, reception, office and activities organisers, also nurses and management. I feel this was the best care home in my area and we did visit a few before making a decision."

D J rating: 4.50 out of 5

"My husband came into Barchester Ashby House Care Home end of October 2018, he was transferred from another home. He came on six weeks end of life care, he is still with us. He is well looked after always kept clean and he is well fed. The staff are always there if needed and very helpful. My husband spends time asleep very rarely out of bed. Overall he is well looked after I could not ask for more."

S W rating: 4.92 out of 5

"Staff are very friendly and obliging. Nothing is too much trouble. A very pleasant place to be."

Sandra C rating: 4.50 out of 5

"Barchester Ashby House Care Home is a lovely, safe and caring environment for my wife's long term care. The staff are so kind and patient and treat the residents with dignity and respect at all times."

M C rating: 4.67 out of 5

"The staff interaction and support was excellent. My husband was very well cared for."

M B rating: 4.58 out of 5

"I would like to thank all the staff at Barchester Ashby House Care Home for the fantastic care and support they gave to my nan and my family when she stayed with you following her operation. My nan was very poorly, but she kept saying how kind and lovely all the staff were and they looked after her until she felt strong enough to come home. We chose Ashby House because my mother-in-law stayed there a couple of years ago, and my nan is so happy they had space when we needed them in an emergency. Nan will definitely choose to stay again. The homemade cakes and biscuits are unmatched!"

K O rating: 5.00 out of 5

"Our sincere thanks to the wonderful staff at Ashby House. I am so pleased that we were able to get Mum into this home. Whilst the care staff are exceptionally busy, Mum was treated with kindness, care and dignity. The nursing staff worked collaboratively with our family to keep Mum pain-free and gave us clear information and advice. In Mum's final days, they gave Mum and our family exceptional care. They kept us fully informed on what was happening and the likely outcomes. Yesterday, when Mum passed away, they made sure our family had the time needed to say goodbye to Mum and handled the official duties of death efficiently and with the deepest compassion. The home is very clean. The service user's rooms are well cared for. Food is plentiful. The lounge areas are beautifully decorated. There are activities for those who can participate. Mum enjoyed the coronation meal. Thank you seems inadequate somehow, but it is genuinely and sincerely given."

Karen M rating: 4.50 out of 5

"Ashby House is a lovely place. All the staff are so kind and caring. My wife could not be better looked after. I have every confidence in them."

M C rating: 4.75 out of 5

"All staff are very approachable and the level of care is excellent. Staff are caring, kind and obliging. I am always made to feel welcome. Activities well thought out. Food-great choice and standard."

Denise D rating: 5.00 out of 5

"The home feels warm and welcoming. The care provided by the kind and helpful nurses and carers is high quality and caring."

G M rating: 3.90 out of 5

"I find the home very clean and pleasant to come to. The staff are very friendly and helpful and also very pleasant. My husband is very settled and knows the staff."

Patricia J rating: 4.08 out of 5

"Staff are always willing to help and really care about the residents."

T A rating: 4.50 out of 5

"Ashby House Care Home, our experience with having our mum here was excellent. The staff is very friendly and caring, this was her home away from home and it was a pleasure having her here. We could always come in and see that she was cared for and happy to be here. She always said she was well fed, she was well looked after until the very end. The staff and manager have been very supportive, we feel like we are a part of the Barchester family. Well done, thanks a lot. Excellent."

Dolsie M rating: 4.50 out of 5

"My parents were welcome into the home, and the staff were wonderful. The rooms need updating, but my parents are both happy in the home."

L S rating: 4.50 out of 5

"Ashby House Care Home continue to provide all I could ask for in their care of my wife, who has dementia. The staff, from management, to nurses and carers, are professional, highly capable, and always so kind. The care home has a warm, welcoming atmosphere, and my wife is treated with love and dignity."

M C rating: 4.75 out of 5

"My husband has been a resident for 2 years, in nursing care. In that time his health has deteriorated, suffering a stroke in the early part of this summer. The care he receives is more than I could hope for, and the support I personally have received has also been very much appreciated. I would recommend this care home, as my experiences have always been positive. The whole team work together very well, and I think the activities organised are far more than I ever expected."

Denise D rating: 5.00 out of 5

"Always made to feel welcome. Staff always helpful. My husband's dementia and mobility problems are dealt with in a way I am happy with."

Denise D rating: 5 out of 5

"My mother has been a resident at Ashby House Care Home for over a year now, and has always been so very well cared for and loved by all of the staff. Her wishes have always been taken into account. I am regularly contacted about everything that happens in the home and they keep me informed about her wellbeing. Although I cannot visit often staff help me to maintain contacts with mum via skype, which I am so grateful for. Every time I was able to speak to her she was happy and spoke positively about the staff and the activities she'd taken part in, never forgetting to mention delicious cakes which the kitchen bakes. Thank you very much for everything you do."

Sarah J rating: 5 out of 5

"Mum was admitted to Ashby House after being diagnosed with a terminal illness and we were no longer able to care for her at home. I can honestly say this care home is outstanding. She receives excellent care. The staff work as a team and do everything they can to support my mum. Management is excellent, very approachable and communicates all the important information on the day. I spoke to my sister who confirmed that we as a family could not find a better place for our mum. Thank you so much!"

Martin Y rating: 5 out of 5

"I am extremely happy with the care that my mother is receiving at Ashby House. The care staff and managers are all so wonderful, caring and compassionate. Whenever I contact Ashby House, staff have always time for me and always assist as best they can, but most importantly mum feels very happy at Ashby House and is so grateful for all the support she receives. I can't thank all the staff enough for what they do for my mum. Thank you so much for everything."

Joan H rating: 5 out of 5

"I am very grateful and delighted with the loving care my mother received from all the staff at Ashby House. I am very appreciative of your thoughtfulness in providing me with regular updates by phone/post/email, especially in these difficult times. You are wonderful. The level of care received is outstanding. Thank you very much Ashby House."

Martin K rating: 4.58 out of 5

"My aunt has been at Ashby House for more than a year now. I couldn’t have chosen a better home. The nursing staff keep me informed of my aunts well-being by phone, so important in this Covid year. She is very well cared for. I have been particularly impressed with the activity organisers and the amazing variety of activities and events organised for the residents. We see what they have been up to with a regular newsletter that always includes lovely photos. I cannot thank the staff enough for the way the team as a whole cared for their residents."

Rosemarie J rating: 4.92 out of 5

"My mother-in-law stayed at Ashby House Care Home for a short stay following surgery and I can say with full confidence that she had the best possible care. She told everyone she was in a 5-star hotel. The staff are fantastic and attentive, and we as a family were especially impressed with the visiting room. My mother-in-law is planning her next visit."

Katie O rating: 5 out of 5

"My brother stayed in Ashby House for several months. It was a temporary placement so his home could be adapted. All I could say about the home is praise everyone for being so caring and thoughtful. Excellent staff and management."

J W rating: 5 out of 5

"When my mother convalesced at Ashby House, following an operation just before Christmas, I was most impressed with the level of care and respect she received during her time there (just over 3 weeks). The Manager, nurses and care staff bent over backwards to ensure all Mum's needs were met. As a consequence, she made a very good recovery, gained strength and her mobility also improved as a result. The Manager and the nursing staff kept me very well informed with regards to Mum's care and progress. My mother was also very impressed with the level of care she received and remembers the staff fondly. I would definitely recommend."

Amanda K rating: 4.08 out of 5

"I have been to visit my husband today and was able to use the new Pod for visiting. I found it very nice and comfortable, there were chairs and an intercom in place, so no need for phones anymore. It's accessed from outside and a glass partition between residents and visitors, so full marks, Ashby. It's lovely."

Sandra W rating: 5 out of 5

"It is difficult enough having your mum in care, without the added stress of not being able to see her properly or explain why. What makes things slightly easier is knowing how much love and care for my mum all the staff have. I really can't thank all the team at Ashby House enough. They are always trying to do their best for mum, they know what she likes and try to arrange things that she will enjoy and make her time there as best as it can be. Mum has been there for 18 months and it very quickly became her home and the staff are like her family. I would highly recommend Ashby House and the whole team."

Kirsteen W rating: 4.92 out of 5

"The staff gave my husband a lovely day on his 90th birthday, we all went out for dinner at a local restaurant then, after a sleep back at Ashby House, he was brought his birthday cake which he enjoyed. So thank you for his special day."

Sandra W rating: 5 out of 5

"My mother spent over 10 years in Ashby House. I was deeply moved by the genuine affection and respect she had from all those in the home and thank everyone for the care and support you showed her, both through normal and difficult times. And also for the foresight that allowed me to be there towards and at the end. I will always hold the Ashby House team in great respect, both for what you did for my mother and also in managing so admirably in our present circumstances."

Mark rating: 4.5 out of 5

"Thank you for caring for my dad. Although he was with you for only a short while, I was reassured that you were looking after him well, and it was lovely to have the video calls with him during this very difficult time. I'm really grateful for all that you did for him."

Kath H rating: 4.58 out of 5

"Thank you Ashby House staff for doing an outstanding job at this very difficult time. Being able to chat online with my father and chat to him is wonderful. A big thank you to the activities staff for organising this."

Sandra S rating: 4.33 out of 5

"Just wanted to say how lovely everyone at Ashby House was. My dad ( who has Parkinsons) came in for respite whilst we sorted out the sale of his house. The manager and his team made Dad feel very at home and dealt with all the aspects of his illness with great care."

Kerry F rating: 4.83 out of 5

"I’d like to thank all the staff at Ashby House Care Home for their care and attention over the last 12 months, and in particular, to their warmth and kindness shown to my father in his 96th birthday celebrations. A fun day was spent with residents, their families and staff."

Sandra S rating: 4.33 out of 5

"Whilst I have always been happy with Ashby House (and my aunt is extremely happy - calls the carer's family and loves them) since the new manager has been in place things have even improved no end! Everyone seems happier, staff are definitely happier - I am told because "He gets involved and sorts things!" The place is happier, big improvement all round! I visit 3 times a week and go in and out at all times but Ashby House is always the same. Cool, calm, settled and happy. The carers and nursing staff are second to none - an excellent care home!"

Dianna C rating: 4.58 out of 5

"My darling wife (married 63 years now) has only been in your care for 4 days, however, I wish to express my sincere thanks to all the nurses who are taking so much care of her. Please look after her, especially at night."

John G rating: 5 out of 5

"I felt that the residents were always treated with kindness and patience. The staff worked hard to provide a very caring and calming environment sometimes in quite challenging situations. There always seemed to be a lot of activities happening. It was good to see a full timetable displayed each week. As visitors, we were always made to feel very welcome and during the night we spent at my nan's bedside, the staff could not have done more to help us (despite being very busy with their usual duties). The home was always spotlessly clean and tidy."

A C rating: 4.83 out of 5

"Very well presented, friendly, receiving and helpful to all visitors. Felt like being at home. I would recommend to friends and family."

Jaswant B rating: 4.42 out of 5

"Everything was 5 star."

Richard B rating: 4.58 out of 5

"Like most children when faced with having to place a parent in a care home you're worried is this the right place, will they be treated with dignity and respect. Will they have all their needs met. Ashby House is wonderful. The nurses and carers go above and beyond to mee my dd's needs. They tall to him as a person and give him choices of what he wants i.e up what to eat going outings, eating in the dining room to socialise. Dad loves his new home just after we moved him there they had a BBQ out in the garden. All the family members were invited. There was a DJ playing a variety of music. A great way to meet new friends and other families. There are daily activities that encourage the residents to try something new. There are weekly outings for anyone who wishes to go out. The nurses have been a tremendous help with my dad's illness and the empathy they show is wonderful. They help with any worries or concerns. The carers are wonderful. If they are busy they strive to make sure our loved ones are cared for. The time spent talking to all the people who reside here learning about their lives, interests, history of work and more. The kitchen staff make wonderful home-cooked meals. They try to make sure there is a variety of choices daily and follow any special restrictions. The laundry and housekeeping were diligent to ensure the home is clean every day all day. Your laundry is done daily without you having to worry. There is tea, coffee and water always available to everyone in the lobby. You will always find cake there too. We are very pleased that we chose Ashby House as my/our dads new home."

Janice M rating: 5 out of 5

"Visited for the first time yesterday and what a wonderful surprise. Happy staff, nothing was too much trouble. BBQ out in the garden with memory lane music being played. Residents were so well cared for, only had to ask for help and it was given with a smile. Very impressed. Thanks to you all."

Rosemary B rating: 5 out of 5

"Ashby House staff are very helpful and friendly. Mum and Dad have been very well looked after and are feeling sad to go home. Will not hesitate to recommend Ashby House to other people or bringing Dad here again for some more respite."

Angela P rating: 5 out of 5

"This is the third time my wife, who has Alzheimer's Dementia, has stayed at Ashby House and each time the standard of care has been excellent. The staff care so well for the residents and in a relaxing and friendly way. It is comforting to be able to go away and relax knowing that my wife will be so well looked after. Once again I can say a very big thank you to the manager and her team."

Richard M rating: 4.92 out of 5

"We are so grateful for the support that our mum and we were given during her short stay at Ashby House and the kindness we were shown. All the staff were very friendly, courteous and professional. Our mum was treated with dignity and her wishes respected by all the staff at Ashby House. The nurses were very caring, reassuring and proactive. They brought in the correct medical professionals to support our mother's well being, kept on top of all medical needs, sorted out a special mattress and chased up on medical appointments. They kept us fully informed on our mother's condition in a very compassionate way. The carers were very cheerful and caring. They took time to sit with our mum and nothing was too much trouble. Both the manager and deputy manager fully understood our mum's special needs and circumstances which eased our worries considerably. They were very approachable and made all the appropriate arrangements. We cannot recommend Ashby House highly enough and we will be forever grateful."

S M rating: 4.55 out of 5

"Staff are amazing, working hard, activities have improved lots, residents have stimulations daily. Anytime I've asked for anything I had an immediate and positive response. Staff nurses very very competent and admiral and helpful. People will need to see Ashby House, it's so much changed. The lounge could benefit of new furniture, its memory lane. Staff are smiling, says good evening every time I call in."

A S rating: 4.08 out of 5

"Generally, poor care homes receive justifiably bad press but rarely do excellent homes receive the praise they deserve. Ashby House deserves all the accolades you can muster. It is fresh, clean and tidy and their facilities are exemplary. The staff are genuinely caring and experienced. My mother was admitted for palliative/end of life care recently after spending some 5 weeks in the hospital. If she had been admitted earlier, she wouldn't have lived any longer but her last days would have been more comfortable and dignified."

Colin H rating: 4.58 out of 5

"Since my mum sadly passed at Ashby House last August they have given the home a most beautiful makeover. I have to say it is like walking into a 1st class hotel. The rooms are beautifully and tastefully done. The reception, lounges and dining room are also beautiful. I was glad to see that most of the staff still worked there and they are helping to create a warm and inviting environment for the Residents and their families. A very beautiful caring home. I would recommend it to anyone. Now 5 star."

John V rating: 5 out of 5

"We had to find a care home on very short notice for my ailing grandmother. We were shown around by the very welcoming manager. The care home was beautifully presented, clean and friendly. The residents all looked content and happy. As soon as my grandmother arrived she was given the best care possible. The nurse was very good at explaining what would happen with my grandmother’s health and we were immediately put at ease. The care my grandmother received was nothing short of compassionate and excellent. Our only wish was that we would have loved to have got her to Ashby Care Home sooner."

Angela T rating: 4.58 out of 5

"The staff here are absolutely wonderful. We really commend them for their compassion and care in regards to my father's wellbeing."

M O rating: 4 out of 5

"This lovely, caring care home cannot do enough to please, either my aunt or myself. They bend over backwards for us. I have visited this care home at all hours, either early in the day before work or in the evening after work, weekends anytime and I have always been welcomed, 'put in the picture' re my aunt and her health. The Carers are just that, so much care and kindness. My aunt has improved in health and response 10 fold. I cannot praise these people enough. My aunt has told her Care Worker that she will 'happily spend the rest of her days', I cannot say more than that. They are wonderful."

Dianna B rating: 4.67 out of 5

"A friendly welcoming care home. Clean and patient staff. Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer."

Joan W rating: 5 out of 5

"My wife has been at Ashby House since August 17th 2015 and has been looked after quite well during this time. My main concern is the level of caring staff which fluctuates both in numbers, quality and presence day by day. I recognise most of this is probably caused by the availability of suitable carers but also their continuity of employment. No doubt other care homes may have similar problems. Home manager and other staff changes do not help over the last 2 years since the previous manager left in 2016."

S R D rating: 3.67 out of 5

"Very impressed so far (my husband has only been at Ashby House for one week)."

P H rating: 4.58 out of 5

"Staff are very attentive to my mum and she seems to have settled very well into Ashby House. Did have a problem with an allergy (strawberries), this has been resolved by the home who have been very thorough."

John V rating: 4.83 out of 5

"A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff."

L F rating: 5 out of 5

"A wonderful caring service. The staff are very kind and caring."

R L rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Ashby House Care Home offer?

    Ashby House Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay, Services for under 65.