Reviews for Ashby House Care Home

My mother-in-law was placed at Ashby House, Eaglestone this year (2018) for palliative care. The home is light, fresh and airy. My mother-in-law had a lovely light room with a view of the private gardens which was lovely for her to look out on during the last few weeks of her life. The staff were extremely welcoming and helpful and cared for her in a very friendly and professional manner. They were also very kind to me as I spent a lot of time there bringing me tea and food when I stayed late. Nothing was a problem for them and they cared for both me and my mother-in-law. When it came to the end, the carers could not have been more soothing and helpful. This is not only a calming place for palliative care, but a home for many residents who were very happy with the friendly surroundings. I highly recommend this home which was a great help to me during a very emotional time.

My wife has been in Ashby House for over three years now, and in all that time I have felt that she couldn't be better looked after. The carers are just great, every one of them. Always kind, always considerate, and always willing to help in any way they can. A big thank you to everyone involved in my wife's care.

My Mum was in Ashby House for 5 and a half years. Throughout her time, there she received exceptional care from management, nurses, and carers alike . Nobody would wish their dearest loved one to be in care, but this home became like family to us. Always welcoming whatever time we would arrive. Always supportive. My Mum was given loving care right to the end. This is a home I would definitely recommend .
Nicole

A few days before Christmas I was told that my husband was "medically fit" for discharge from hospital despite his frailness and his inability to walk. I had to look for somewhere he could go for respite care at very short notice and a friend recommended Ashby House. I am so glad I took up her recommendation.
From the moment I walked in to the welcoming Reception area I immediately felt a calm, kind, warm and reassuring atmosphere and I was pleased, after a tour, to find there was a room available with a garden view. I felt very comfortable leaving my husband in their care and he moved in a couple of days later.
I cannot speak too highly of the care he has received from everyone there ... from the Manager, through Admin, the Nurses, the Carers right down to domestic help - everyone smiles and is pleasant. I, too, am welcomed warmly and treated with great kindness.
The care he has received has enabled him fully to participate in Physiotherapy (provided by a local NHS team) to the extent that he is able to walk (with aids) and we are now making plans for him to come home.
Yes, it has been a long haul and quite an expensive interlude BUT I would say that Ashby House has been worth every penny and, if someone is considering placing a loved one in care, then I have no hesitation is saying, "Pay Ashby House a visit first".

"Excellent care offered to mum, lovely & friendly staff who have taken trouble to learn about mum's preferences."

Jannine S
carehome.co.uk rating: 4.92 out of 5

"Very welcoming and clean. The staff really take care of the residents. I have seen a massive improvement in my grandads mental and physical health. Everyone is very friendly and the homemade cakes are a lovely touch."

C P
carehome.co.uk rating: 5.00 out of 5

"Visited my father who was recently given a room at Ashby House. Lovely room, friendly helpful staff, light airy building."

C B
carehome.co.uk rating: 4.00 out of 5

"Great improvement since being in here, good environment helps a lot. Happy Staff."

B W
carehome.co.uk rating: 5.00 out of 5

"Just before Christmas my husband was discharged from hospital but, due to his needs, wasn't able to come home. A friend recommended Barchester Ashby House Care Home. I am just so glad that she did. From the moment I was shown around by one staff member in particular, through interview with the manager, and my various dealings with other staff, I was impressed by an atmosphere of warmth, friendliness, kindness and helpfulness. To have to find respite care just before Christmas is not easy but Ashby House stepped up to the mark making a difficult job run smoothly. My husband has been cared for wonderfully well over the past weeks, is happily settled and is full of praise for the kindness and respect shown to him by all the staff. Unfortunately, he will not be able to return home as hoped but I feel happy leaving him there knowing how he and I are treated. Getting to know staff better is a great experience, as is meeting other residents and their families - everyone is friendly and nice. I would highly recommend Ashby House."

Janet B
carehome.co.uk rating: 4.17 out of 5

"My husband has been in Barchester Ashby House Care Home for a year now. He has been very well looked after by the lovely staff who are always extremely helpful and pleasant, this includes carers, cleaners, reception, office and activities organisers, also nurses and management. I feel this was the best care home in my area and we did visit a few before making a decision."

D J
carehome.co.uk rating: 4.50 out of 5

"The manager and another particular member of staff are brilliant."

Sharon L
carehome.co.uk rating: 5.00 out of 5

"My friend has been in the house for more than a month. Is great to see she is happy and in good spirits. She is much calmer than before she came to this home. So glad she remembered me and called my name when she saw me."

Joan L
carehome.co.uk rating: 5.00 out of 5

"Very helpful team and they are looking after my mum very well. Happy with the service being given."

Alessandro M
carehome.co.uk rating: 5.00 out of 5

"On bringing some of my husband's long-standing friends from Norfolk. They were very impressed with the home. I am also more than pleased with the home. The entrance is really lovely."

Patricia J
carehome.co.uk rating: 4.50 out of 5

"Dad transferred her from another care home last November. I was initially very concerned about him leaving his other care home. I needn't have worried, Dad is treated with such kindness, respect and dignity here at Barchester Ashby House Care Home. He is extremely settled and happy here and the staff cannot do enough for him. He enjoys the food choices, activities and likes his room (when he can find it!) It is such peace of mind for me to see him contented and making new connections with staff and other residents."

A M
carehome.co.uk rating: 4.75 out of 5

"My mum's stay at Ashby House for respite care has been a welcomed and needed time for recovery and rest. The staff have been efficient, helpful, well organised and friendly. Thank you for all you have done for my mum. She did enjoy her stay."

Anna M
carehome.co.uk rating: 4.92 out of 5

"Barchester Ashby House Care Home is a lovely, safe and caring environment for my wife's long term care. The staff are so kind and patient and treat the residents with dignity and respect at all times."

M C
carehome.co.uk rating: 4.67 out of 5