What our families say: Ashby House Care Home

"Always made to feel welcome. Staff always helpful. My husband's dementia and mobility problems are dealt with in a way I am happy with."

Denise D
carehome.co.uk rating: 5 out of 5

"Nursing care. My mother-in-law chose the care home in July 2021. On her visit, she thought the home "was superb". Soon after her admission, the problems started to show, e.g. no hot water since July 21 (she gets washed with cold water to date). Her call bell is continuously out of her reach and staff have "no idea why" (so how is one supposed to call for help?). The table with her drink is left out of her reach, leaving her dehydrated, shouting her lungs off to attract the attention of staff. Unexplained bruising, property damage, etc. Yet, we're being assured by the manager and regional director that the call bell is "always left within her reach" and staff is "trained". Despite concerns raised with the staff, management and authorities, there was no improvement in care. I can't see how anybody can leave a 5-star review for a care home with no running hot water for personal care and staff that admits they "don't have the time" for the resident. At the moment it's dangerous and unsafe. I'd give 0* if available."

L N
carehome.co.uk rating: 1.17 out of 5

"My mother has been a resident at Ashby House Care Home for over a year now, and has always been so very well cared for and loved by all of the staff. Her wishes have always been taken into account. I am regularly contacted about everything that happens in the home and they keep me informed about her wellbeing. Although I cannot visit often staff help me to maintain contacts with mum via skype, which I am so grateful for. Every time I was able to speak to her she was happy and spoke positively about the staff and the activities she'd taken part in, never forgetting to mention delicious cakes which the kitchen bakes. Thank you very much for everything you do."

Sarah J
carehome.co.uk rating: 5 out of 5

"Mum was admitted to Ashby House after being diagnosed with a terminal illness and we were no longer able to care for her at home. I can honestly say this care home is outstanding. She receives excellent care. The staff work as a team and do everything they can to support my mum. Management is excellent, very approachable and communicates all the important information on the day. I spoke to my sister who confirmed that we as a family could not find a better place for our mum. Thank you so much!"

Martin Y
carehome.co.uk rating: 5 out of 5

"I am extremely happy with the care that my mother is receiving at Ashby House. The care staff and managers are all so wonderful, caring and compassionate. Whenever I contact Ashby House, staff have always time for me and always assist as best they can, but most importantly mum feels very happy at Ashby House and is so grateful for all the support she receives. I can't thank all the staff enough for what they do for my mum. Thank you so much for everything."

Joan H
carehome.co.uk rating: 5 out of 5

"I am very grateful and delighted with the loving care my mother received from all the staff at Ashby House. I am very appreciative of your thoughtfulness in providing me with regular updates by phone/post/email, especially in these difficult times. You are wonderful. The level of care received is outstanding. Thank you very much Ashby House."

Martin K
carehome.co.uk rating: 4.58 out of 5

"My aunt has been at Ashby House for more than a year now. I couldn’t have chosen a better home. The nursing staff keep me informed of my aunts well-being by phone, so important in this Covid year. She is very well cared for. I have been particularly impressed with the activity organisers and the amazing variety of activities and events organised for the residents. We see what they have been up to with a regular newsletter that always includes lovely photos. I cannot thank the staff enough for the way the team as a whole cared for their residents."

Rosemarie J
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law stayed at Ashby House Care Home for a short stay following surgery and I can say with full confidence that she had the best possible care. She told everyone she was in a 5-star hotel. The staff are fantastic and attentive, and we as a family were especially impressed with the visiting room. My mother-in-law is planning her next visit."

Katie O
carehome.co.uk rating: 5 out of 5

"My brother stayed in Ashby House for several months. It was a temporary placement so his home could be adapted. All I could say about the home is praise everyone for being so caring and thoughtful. Excellent staff and management."

J W
carehome.co.uk rating: 5 out of 5

"When my mother convalesced at Ashby House, following an operation just before Christmas, I was most impressed with the level of care and respect she received during her time there (just over 3 weeks). The Manager, nurses and care staff bent over backwards to ensure all Mum's needs were met. As a consequence, she made a very good recovery, gained strength and her mobility also improved as a result. The Manager and the nursing staff kept me very well informed with regards to Mum's care and progress. My mother was also very impressed with the level of care she received and remembers the staff fondly. I would definitely recommend."

Amanda K
carehome.co.uk rating: 4.08 out of 5

"I have been to visit my husband today and was able to use the new Pod for visiting. I found it very nice and comfortable, there were chairs and an intercom in place, so no need for phones anymore. It's accessed from outside and a glass partition between residents and visitors, so full marks, Ashby. It's lovely."

Sandra W
carehome.co.uk rating: 5 out of 5

"It is difficult enough having your mum in care, without the added stress of not being able to see her properly or explain why. What makes things slightly easier is knowing how much love and care for my mum all the staff have. I really can't thank all the team at Ashby House enough. They are always trying to do their best for mum, they know what she likes and try to arrange things that she will enjoy and make her time there as best as it can be. Mum has been there for 18 months and it very quickly became her home and the staff are like her family. I would highly recommend Ashby House and the whole team."

Kirsteen W
carehome.co.uk rating: 4.92 out of 5

"The staff gave my husband a lovely day on his 90th birthday, we all went out for dinner at a local restaurant then, after a sleep back at Ashby House, he was brought his birthday cake which he enjoyed. So thank you for his special day."

Sandra W
carehome.co.uk rating: 5 out of 5

"My mother spent over 10 years in Ashby House. I was deeply moved by the genuine affection and respect she had from all those in the home and thank everyone for the care and support you showed her, both through normal and difficult times. And also for the foresight that allowed me to be there towards and at the end. I will always hold the Ashby House team in great respect, both for what you did for my mother and also in managing so admirably in our present circumstances."

Mark
carehome.co.uk rating: 4.5 out of 5

"Thank you for caring for my dad. Although he was with you for only a short while, I was reassured that you were looking after him well, and it was lovely to have the video calls with him during this very difficult time. I'm really grateful for all that you did for him."

Kath H
carehome.co.uk rating: 4.58 out of 5

"Thank you Ashby House staff for doing an outstanding job at this very difficult time. Being able to chat online with my father and chat to him is wonderful. A big thank you to the activities staff for organising this."

Sandra S
carehome.co.uk rating: 4.33 out of 5

"Just wanted to say how lovely everyone at Ashby House was. My dad ( who has Parkinsons) came in for respite whilst we sorted out the sale of his house. The manager and his team made Dad feel very at home and dealt with all the aspects of his illness with great care."

Kerry F
carehome.co.uk rating: 4.83 out of 5

"Whilst I have always been happy with Ashby House (and my aunt is extremely happy - calls the carer's family and loves them) since the new manager has been in place things have even improved no end! Everyone seems happier, staff are definitely happier - I am told because "He gets involved and sorts things!" The place is happier, big improvement all round! I visit 3 times a week and go in and out at all times but Ashby House is always the same. Cool, calm, settled and happy. The carers and nursing staff are second to none - an excellent care home!"

Dianna C
carehome.co.uk rating: 4.58 out of 5

"I’d like to thank all the staff at Ashby House Care Home for their care and attention over the last 12 months, and in particular, to their warmth and kindness shown to my father in his 96th birthday celebrations. A fun day was spent with residents, their families and staff."

Sandra S
carehome.co.uk rating: 4.33 out of 5

"My darling wife (married 63 years now) has only been in your care for 4 days, however, I wish to express my sincere thanks to all the nurses who are taking so much care of her. Please look after her, especially at night."

John G
carehome.co.uk rating: 5 out of 5

"I felt that the residents were always treated with kindness and patience. The staff worked hard to provide a very caring and calming environment sometimes in quite challenging situations. There always seemed to be a lot of activities happening. It was good to see a full timetable displayed each week. As visitors, we were always made to feel very welcome and during the night we spent at my nan's bedside, the staff could not have done more to help us (despite being very busy with their usual duties). The home was always spotlessly clean and tidy."

A C
carehome.co.uk rating: 4.83 out of 5

"Very well presented, friendly, receiving and helpful to all visitors. Felt like being at home. I would recommend to friends and family."

Jaswant B
carehome.co.uk rating: 4.42 out of 5

"Everything was 5 star."

Richard B
carehome.co.uk rating: 4.58 out of 5

"Like most children when faced with having to place a parent in a care home you're worried is this the right place, will they be treated with dignity and respect. Will they have all their needs met. Ashby House is wonderful. The nurses and carers go above and beyond to mee my dd's needs. They tall to him as a person and give him choices of what he wants i.e up what to eat going outings, eating in the dining room to socialise. Dad loves his new home just after we moved him there they had a BBQ out in the garden. All the family members were invited. There was a DJ playing a variety of music. A great way to meet new friends and other families. There are daily activities that encourage the residents to try something new. There are weekly outings for anyone who wishes to go out. The nurses have been a tremendous help with my dad's illness and the empathy they show is wonderful. They help with any worries or concerns. The carers are wonderful. If they are busy they strive to make sure our loved ones are cared for. The time spent talking to all the people who reside here learning about their lives, interests, history of work and more. The kitchen staff make wonderful home-cooked meals. They try to make sure there is a variety of choices daily and follow any special restrictions. The laundry and housekeeping were diligent to ensure the home is clean every day all day. Your laundry is done daily without you having to worry. There is tea, coffee and water always available to everyone in the lobby. You will always find cake there too. We are very pleased that we chose Ashby House as my/our dads new home."

Janice M
carehome.co.uk rating: 5 out of 5

"Visited for the first time yesterday and what a wonderful surprise. Happy staff, nothing was too much trouble. BBQ out in the garden with memory lane music being played. Residents were so well cared for, only had to ask for help and it was given with a smile. Very impressed. Thanks to you all."

Rosemary B
carehome.co.uk rating: 5 out of 5

"Ashby House staff are very helpful and friendly. Mum and Dad have been very well looked after and are feeling sad to go home. Will not hesitate to recommend Ashby House to other people or bringing Dad here again for some more respite."

Angela P
carehome.co.uk rating: 5 out of 5

"This is the third time my wife, who has Alzheimer's Dementia, has stayed at Ashby House and each time the standard of care has been excellent. The staff care so well for the residents and in a relaxing and friendly way. It is comforting to be able to go away and relax knowing that my wife will be so well looked after. Once again I can say a very big thank you to the manager and her team."

Richard M
carehome.co.uk rating: 4.92 out of 5

"We are so grateful for the support that our mum and we were given during her short stay at Ashby House and the kindness we were shown. All the staff were very friendly, courteous and professional. Our mum was treated with dignity and her wishes respected by all the staff at Ashby House. The nurses were very caring, reassuring and proactive. They brought in the correct medical professionals to support our mother's well being, kept on top of all medical needs, sorted out a special mattress and chased up on medical appointments. They kept us fully informed on our mother's condition in a very compassionate way. The carers were very cheerful and caring. They took time to sit with our mum and nothing was too much trouble. Both the manager and deputy manager fully understood our mum's special needs and circumstances which eased our worries considerably. They were very approachable and made all the appropriate arrangements. We cannot recommend Ashby House highly enough and we will be forever grateful."

S M
carehome.co.uk rating: 4.55 out of 5

"Staff are amazing, working hard, activities have improved lots, residents have stimulations daily. Anytime I've asked for anything I had an immediate and positive response. Staff nurses very very competent and admiral and helpful. People will need to see Ashby House, it's so much changed. The lounge could benefit of new furniture, its memory lane. Staff are smiling, says good evening every time I call in."

A S
carehome.co.uk rating: 4.08 out of 5

"We had to find a care home on very short notice for my ailing grandmother. We were shown around by the very welcoming manager. The care home was beautifully presented, clean and friendly. The residents all looked content and happy. As soon as my grandmother arrived she was given the best care possible. The nurse was very good at explaining what would happen with my grandmother’s health and we were immediately put at ease. The care my grandmother received was nothing short of compassionate and excellent. Our only wish was that we would have loved to have got her to Ashby Care Home sooner."

Angela T
carehome.co.uk rating: 4.58 out of 5

"Since my mum sadly passed at Ashby House last August they have given the home a most beautiful makeover. I have to say it is like walking into a 1st class hotel. The rooms are beautifully and tastefully done. The reception, lounges and dining room are also beautiful. I was glad to see that most of the staff still worked there and they are helping to create a warm and inviting environment for the Residents and their families. A very beautiful caring home. I would recommend it to anyone. Now 5 star."

John V
carehome.co.uk rating: 5 out of 5

"Generally, poor care homes receive justifiably bad press but rarely do excellent homes receive the praise they deserve. Ashby House deserves all the accolades you can muster. It is fresh, clean and tidy and their facilities are exemplary. The staff are genuinely caring and experienced. My mother was admitted for palliative/end of life care recently after spending some 5 weeks in the hospital. If she had been admitted earlier, she wouldn't have lived any longer but her last days would have been more comfortable and dignified."

Colin H
carehome.co.uk rating: 4.58 out of 5

"The staff here are absolutely wonderful. We really commend them for their compassion and care in regards to my father's wellbeing."

M O
carehome.co.uk rating: 4 out of 5

"This lovely, caring care home cannot do enough to please, either my aunt or myself. They bend over backwards for us. I have visited this care home at all hours, either early in the day before work or in the evening after work, weekends anytime and I have always been welcomed, 'put in the picture' re my aunt and her health. The Carers are just that, so much care and kindness. My aunt has improved in health and response 10 fold. I cannot praise these people enough. My aunt has told her Care Worker that she will 'happily spend the rest of her days', I cannot say more than that. They are wonderful."

Dianna B
carehome.co.uk rating: 4.67 out of 5

"A friendly welcoming care home. Clean and patient staff. Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer."

Joan W
carehome.co.uk rating: 5 out of 5

"My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit. I believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit."

S R C
carehome.co.uk rating: 3.08 out of 5

"My wife has been at Ashby House since August 17th 2015 and has been looked after quite well during this time. My main concern is the level of caring staff which fluctuates both in numbers, quality and presence day by day. I recognise most of this is probably caused by the availability of suitable carers but also their continuity of employment. No doubt other care homes may have similar problems. Home manager and other staff changes do not help over the last 2 years since the previous manager left in 2016."

S R D
carehome.co.uk rating: 3.67 out of 5

"Staff are very attentive to my mum and she seems to have settled very well into Ashby House. Did have a problem with an allergy (strawberries), this has been resolved by the home who have been very thorough."

John V
carehome.co.uk rating: 4.83 out of 5

"Very impressed so far (my husband has only been at Ashby House for one week)."

P H
carehome.co.uk rating: 4.58 out of 5

"A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff."

L F
carehome.co.uk rating: 5 out of 5

"A wonderful caring service. The staff are very kind and caring."

R L
carehome.co.uk rating: 5 out of 5