Reviews for Windmill Manor Care Home

Early days for my mum but I just have to say what a beautiful care home with lovely staff. From the moment I walked in the door arriving early ,I was made to feel at ease - Lesley at reception , Reshma , Deneil and Dipan are all so professional and efficient whilst retaining the personal touch . In my opinion a lovely purpose built home in a lovely location with fabulous communal areas and rooms 💕

Whenever I visit Windmill Manor Care Home as a visiting professional, Reshma and her team are are always so warm & welcoming. The home is always immaculately clean and furnished beautifully. The staff are warm, friendly and courteous and the residents always look happy and well cared for. It’s a beautiful home and I look forward to my visits there

"Windmill Manor is such a lovely care home. My mum has settled well and although she doesn't socialise much the care she recieves is lovely. The whole atmosphere is kind and caring with the residents and relatives cared for."

J S
carehome.co.uk rating: 3.75 out of 5

"Amazing care home friendly staff takes very good care of my dad kept informed of everything Two members of staff, in particular, are the best very friendly and keeping me updated about my dad. I was very happy about their sense of care and their facilities tailored to the benefit of residents. Everybody is friendly."

Amanda B
carehome.co.uk rating: 5.00 out of 5

"The carers here have shown such patience and kindness to my husband. He has early onset dementia and can be very challenging. They have taken the time to let him settle and are always very welcoming to us as family when we visit. They always have something positive to say about how he is doing. Their job is challenging but they are always ready with a smile and reassurance. All the staff, management, reception, maintainence team, cleaners and laundry staff included, always have time to stop and say hello. We are very grateful for them all."

Sally W
carehome.co.uk rating: 5.00 out of 5

"Excellent care home that exceeds expectations. When I first visited the care home, I was incredibly impressed by the warm and welcoming atmosphere and kind, caring staff. The staff make sure that each and every resident is doing their best and is well. The activities that take place in the care home are absolutely remarkable and memories are made (events such as Christmas fairs and parties). During the Christmas Fair this year items could be purchased as gifts and delicious seasonal food was available to try. Residents always have smiles on their faces since they are taken care of very well by the wonderful staff at Windmill Manor Care Home. It brings such pleasure to know that our loved ones are in such good hands. Thank you Windmill Manor for everything you do for our families."

A R
carehome.co.uk rating: 5.00 out of 5

"All the staff have been exceptional at Windmill Manor. My husband has complex needs with Young onset Alzheimer's disease and the care home has made the transition as smooth as could be expected. All the staff know my husband and his needs. He recently had a series of seizures and the staff were exemplary in their handling of what I found was a scary development. They immediately put into action their training and knew exactly how to handle the situation. My husband is content, extremely well fed, is entertained, and very well cared for. It is a huge relief for the family. Our extended family are always greeted by name and feel welcome to show up at any time."

Mary W
carehome.co.uk rating: 5.00 out of 5

"The staff at Windmill Manor are very kind and gentle. Two members of staff, in particular, were extremely good with my friend's care needs, keeping his dignity at all times. I would like to thank them for delivering excellent care."

H P
carehome.co.uk rating: 4.58 out of 5

"I was admitted for 10 days respite care for an infected arm caused by a fall. I received nursing care for my arm and rest. The kindness of all staff was exceptional. I have no problems with the home nor the staff."

J B
carehome.co.uk rating: 4.75 out of 5

"The Windmill Care Home have looked after my husband for four months and I cannot thank them enough for the loving care and attention they have given him me, in particular, to have eased my mind knowing that this first-class care her has helped me worry less. They are a truly great team, no I in this team from the very top to bottom, this team are amazing. I cannot find the words to thank them enough for all they have done for us both. From the bottom of my heart, they are all angels and god bless them all to keep healthy and well, and to look after the residents who are lucky enough to be in their loving care."

M L
carehome.co.uk rating: 5.00 out of 5

"My mother was very poorly when she first arrived at Barchester Windmill Manor Care Home and thanks to the wonderful care she has received she is a different person, happy and much stronger. The staff are amazing, so friendly and helpful and nothing seems too much trouble even when it is clear they are very busy. I have learned more about my mum's condition and how I can support her when I visit. Thank you Barchester Windmill Manor Care Home."

L G
carehome.co.uk rating: 4.67 out of 5

"I am very pleased with how the care home and workers are very nice and polite, helpful as well."

Victoria G
carehome.co.uk rating: 4.33 out of 5

"My friend appears to be very happy and well looked after. Regular calls from nurses and carers keep me informed when necessary. The visiting suit has been a fantastic facility and I am looking forward to warmer weather and window visits. Staff are always friendly, concerned and helpful."

Jacqueline H
carehome.co.uk rating: 4.00 out of 5

"My mother has been a resident at Windmill Manor since April 2021. Despite the Covid restrictions, I have been able to visit my mum in her bedroom to get a sense of both her well-being and the care provided. I have met very nice, friendly and professional staff who keep me updated on my mother’s health. I am hoping the residents will be able to spend more time in the garden as the time spent indoors has been too long."

Manuela R
carehome.co.uk rating: 3.75 out of 5

"My mum moved into Windmill Manor at the start of Covid. The staff have worked very hard in difficult circumstances. They have got to know and understand how to care for mum. She is happy and content, always well turned out and has put on some weight after being unwell before arriving here. Thank you everyone at Windmill Manor."

K I
carehome.co.uk rating: 5.00 out of 5

"The manager and her lovely team have been a joy to work with... helpful, caring, resourceful and have looked after Dad extremely well. The home is in fantastic condition after its recent refurb. Nothing but praise!"

Cosmo W
carehome.co.uk rating: 4.33 out of 5

"My wife has gone through hell and back since she had her stroke. The NHS was appalling 3 months of hell then another 3 months of hell in her first nursing home. Then she moved to the Windmill the best time of her life. It is the first time she has felt happy and safe. The staff are all you could wish for. They go out of their way nothing is too much for them. They pull out all the stops no matter what the cost."

J O
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident at Barchester Windmill Manor Care Home since 2017. After an initial period of adjustment, she has settled in very well and is happy living at Barchester Windmill Manor Care Home as her home. She is looked after and cared for very well and the staff are patient and kind, particularly one member of staff, who treats my mother more as a relative than a resident in ensuring her comfort and well being!"

N B
carehome.co.uk rating: 4.33 out of 5

"My father first came to Barchester Windmill Manor Care Home in April 2022 after a stay at the hospital. The care he has received is extremely good and we have been able to rest easy knowing he is in a safe, comfortable environment. Communication is good and they have also supported my mother in this difficult transition to him requiring residential care. The food is of a good standard and the dining room is a really sociable space. I had the fun of watching a game of carpet bowls last week when I was visiting: the residents were all encouraged to take part and clearly enjoyed it. A recent highlight was the range of celebrations organised for the Jubilee Weekend which were above and beyond our expectations. There was something every day with a wonderful sense of community as families were encouraged to join the fun."

A C
carehome.co.uk rating: 4.92 out of 5

"Impossible to fault Barchester Windmill Manor Care Home. My wife has been a resident for 7 or 8 years and during that time her care has been excellent. She requires assistance for bathing, dressing, eating and drinking; she needs full hoist for transfers from bed to wheelchair etc. All this is done with great care and kindness. Her carers are kind and patient, and she is treated with love and respect."

N S
carehome.co.uk rating: 4.08 out of 5

"Came to review Windmill Manor and see the new manager. Great day, loved the cheese and wine event and definitely highly recommend this home. Has a friendly atmosphere where everyone is treated with respect and dignity."

R H
carehome.co.uk rating: 4.17 out of 5

"My father went into Windmill Manor Home for a four-week respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (he can be very awkward at times). This is the first time that he has been in respite care, and we were very nervous about leaving him, especially as he wasn't very happy about it. But we needn't have worried. He settled in straight away. His room was nice and spacious, and they had a welcome gift for him on arrival, which couldn't have been better as he loves chocolate, and this distracted him and settled him down. He loved the food and was definitely well fed. Surprisingly to us, he joined in all the activities which they provided. The manager is a great asset to the home. She rang me daily at first and then weekly to let me know that he was fine and loving life at Windmill Manor. I cannot recommend this home highly enough."

Roy J
carehome.co.uk rating: 5.00 out of 5

"My father went into Windmill Manor Home for a few week's respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (He can be very difficult at times). this is the first time that he has been in respite care and we were very nervous about leaving him especially as he wasn't happy about it. But we needn't have worried. He settled in straight away. The manager is a great asset to the home, she rang me daily and then weekly to let me know that he was fine and loving life at Windmill Manor."

D J
carehome.co.uk rating: 5.00 out of 5

"My mother has lived at Windmill manor for over 5 years. During that time she has been respected, loved, compassion with all her needs met with great care and consideration for her individuality. All the carers give so much of themselves. I can relax knowing that mum is receiving the best of care."

G M
carehome.co.uk rating: 4.75 out of 5

"I have found all the staff very helpful and kind. I would like to see my husband taken for a walk outside and maybe physio therapy-exercise class. My only concern is the boredom with the lack of activities, otherwise, he is very well cared for and attended to."

Marlena D
carehome.co.uk rating: 3.75 out of 5

"I would like to say from the moment I first walked in here, I was impressed at how friendly everyone was and how clean it was. Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents, even when things get stressful. The food is very good, the coffee room is free for all of us with beautiful cakes and a lovely sitting area."

Barry T
carehome.co.uk rating: 5.00 out of 5

"We initially chose Barchester Windmill Manor Care Home very carefully and have no regrets or doubts about our selection. Everything has been smooth and straightforward as Mum has arrived, the admin, settling Mum in and tweaking her room and care plan. The team have kept us informed and is happy to discuss any aspect of Mum's tenure. We feel as supported as Mum clearly is. Many, many thanks."

Jo H
carehome.co.uk rating: 4.83 out of 5

"My wife came to stay at Windmill Manor following a deterioration in her physical health and Alzheimer's. Her needs were complex, requiring help with eating, drinking and all aspects of personal care. The care staff were wonderful, treating her with kindness, compassion and dignity, respecting her as an individual. They took time to engage with my wife and our family to find out about her personality and interests, developing a genuine rapport with her. The nursing staff were responsive to any questions or concerns we had. Her room was bright, spacious and well-equipped. We were able to bring in familiar photos from home to personalise them. The food is very good and was adapted to my wife’s eating requirements and tastes, she loved poached eggs! There is a high standard of cleanliness throughout the nursing home; most importantly, my wife’s personal care was always a high priority for the staff. Thank you to everyone involved in my wife’s care during her time at Windmill Manor."

Robert T
carehome.co.uk rating: 5.00 out of 5

"From our initial contact, looking for respite care for my aunt, we have had excellent help and care. For family reasons, we have moved my aunt from Windmill Manor after 3 months. We have chosen another Barcester home for her, nearer to her relatives. Our choice was helped by her experience at Windmill Manor."

David L
carehome.co.uk rating: 4.83 out of 5

"My mum has been a resident at Windmill Manor for over four years now. Her dementia has worsened and her care needs increased, and the staff at the home have supported her the whole way. Sometimes there are maybe fewer staff than ideal particularly at the weekends, but generally she is cared for very well, and is mostly very content. The doctor visits regularly, and there are often performances by local musicians and performers. We can visit when we want to and she loves a trip down to the reception area, where there is always tea and coffee available. Mum thinks the world of her lead carer. All in all, I think Windmill Manor is very good, and since my mum's been there we haven't had to worry about her - she's safe, warm, fed, and above all cared for."

Tim L
carehome.co.uk rating: 4.50 out of 5

"My husband had three unexpected seizures in one day. All the staff were outstanding in their care, actions and attention. They were able to take bloods under extremely difficult circumstances. 10/10 on all fronts."

Mary W
carehome.co.uk rating: 5.00 out of 5

"I am thoroughly impressed with the level of care and attention offered at Barchester Windmill Manor Care Home. The staff members exhibit remarkable compassion, professionalism and a steadfast dedication to the well-being of all residents. As a friend of one of the residents, I have personally observed the significant improvements since the new manager assumed their role. I like the new manager, she has introduced a revitalizing and positive atmosphere, showcasing outstanding leadership and a sincere commitment to enhancing the quality of care. Furthermore, the food is delicious and healthy that the residents genuinely appreciate. I wholeheartedly recommend this care home to anyone in search of a supportive and caring home."

Joseph M
carehome.co.uk rating: 4.33 out of 5

"Barchester Windmill Manor Care Home has been a wonderful place for my loved one. The staff are kind, attentive and treat residents with dignity and respect. The facilities are clean and comfortable and the atmosphere is warm and welcoming. Knowing my grandparent is in such good hands gives me great peace of mind."

K P
carehome.co.uk rating: 4.92 out of 5

"My biggest gripe is the billing. Every month there is an issue with our bill. Don't know if the bill is not double-checked before it's sent out. All of my questions are resolved but I should not have to be checking it. It would be nice to see more sauces on the table for chips, fish etc. without having to ask"

A M
carehome.co.uk rating: 4.00 out of 5

"The activities that are organised in this home are amazing, from the farm, to music, to taking my dad to a car museum, I really couldn't ask for more! The food here is amazing, it's hot, delicious and I'm often jealous of their choices. The new manager is always friendly and supportive, as are the receptionists. Only downside, for me, is Dad misses out on activities in the evening as he is put to bed at 4, maybe on days were there are activities he could stay up!"

Melissa W
carehome.co.uk rating: 4.67 out of 5

"Visiting a friend weekly, always find staff welcoming and friendly, offering a cup of tea when residents have tea and cake. A very human and sensitive approach to residents regardless of the response by residents with memory issues. A homely atmosphere and encouraging to witness the relationship of respect by carers for residents on each and every visit. Very clean and cared for environment."

Maryann F
carehome.co.uk rating: 4.50 out of 5

"Is good very friendly carers, good humour. Care is good, high level of detail toward food preferences of the relative. Very compassionate and willing to help with any problems and very patient with my deaf Grandma. Facilities are also very well kept and clean and there's a nice cafe area to chill in too with fresh cakes."

Lucy G
carehome.co.uk rating: 5.00 out of 5

"I went to visit a friend. The home was very tidy and clean. The cafe area was bright and welcoming with fresh cake and coffee. I was treated like part of the community and welcomed by all the bright smiley faces. I had a wonderful day catching up with my friend, watched the home's fireworks display and she told me about all the things she gets up to. Such a wonderful home and loving community."

D V
carehome.co.uk rating: 5.00 out of 5

"My friend was only her for a short time but my friend and I were made to feel so welcome. Thank you for making her feel so at home."

C M
carehome.co.uk rating: 5.00 out of 5

"The first time I visited this care home I knew it was the place for my mum. The set-up and the staff make it homely, calming, clean, friendly, efficient and everyone works effortlessly together. The staff automatically interact with the residents and there is no chaos or disturbances. The bedrooms are spacious and bright. Due to my mum's advanced stage of dementia, she needed more specialised nursing care and this home certainly provides it and my family and I are happy that she is thriving in this safe and caring environment. For me, this means that, finally, I have been able to focus on my own health and well-being and the staff have all been super kind and supportive to both myself and my mum during this time. Thank you to all the wonderful, cheerful and smiling staff that greet me whenever I visit and are always so positive and helpful."

Janet M
carehome.co.uk rating: 5.00 out of 5

"Mum is treated kindly with dignity. She is involved with most of the activities and the activities lady is fantastic very friendly and helpful to all the residents. She has an excellent sense of humour and is always very happy and helpful. My brother has become a resident in the past 3 months and has settled in very well and is given help and encouraged to join in with all activities. The lounge and dining room are bright and cheerful. The bedrooms are ensuite and mum has a garden."

P C
carehome.co.uk rating: 4.67 out of 5

"It was my choice, I'm pleased with it."

Avril B
carehome.co.uk rating: 5.00 out of 5

"What a fantastic care home. The staff were very welcoming and exceptionally helpful. The place was spotless and light. Although my visit was short I left with the impression that it was a very happy well-run home."

Greg L
carehome.co.uk rating: 4.17 out of 5

"The overall experience is very good and am very happy with all of the staff and all the care that they give."

Patricia C
carehome.co.uk rating: 4.83 out of 5

"Very welcoming, very efficient. Staff are all very helpful and cheerful. Relate well to residents. Every appears happy and looked after well."

P S
carehome.co.uk rating: 4.33 out of 5

"My friend is in this nursing home and they have been very good with her. I've noticed that all the staff have been very helpful and look after the clients really well, they talk, help, dress and go above and beyond very happy with everything they do."

L A
carehome.co.uk rating: 5.00 out of 5

"My mum has been well cared for at Barchester Windmill Manor Care Home. Treated with respect and kindness. The staff at Windmill are the most caring and kind. 10/10."

Vanessa H
carehome.co.uk rating: 5.00 out of 5