What our families say

We score 9.1/10

10 Reviews


27 July 2017

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"As a family, we would like to thank all the staff at Wood Grange Care Home who supported our mum during and after her fall. We are aware it took close to two hours for the ambulance to arrive during which time the staff were attentive and caring for her and her condition. We would like to state we do not see the staff or the processes at Wood Grange could have prevented her fall but they made a huge positive difference after the fall. The staff have been very supportive and professional in their care for her and her complex needs. Leading up to and after her fall the staff continue to treat her with dignity, respect and care. My mum has had complex care needs for the past twelve years so we have some experience in other public private facilities. In regard to Wood Grange we are so very impressed with the attention to detail, the care, compassion and humility all the staff have shown her and us as a family at this emotional time."

carehome.co.uk rating: 4.58 out of 5

"We've attended many events at the care home, including a Halloween lunch, breakfasts and Christmas fayres. They always put on a great, well-organised event. Food was great, decorations amazing and company entertaining. Love these events, long may they continue."

Debbie H
carehome.co.uk rating: 5 out of 5

"My wife has been looked after now for 8 years. She has gradually become less able to help herself and is now a complete invalid. I am most grateful for this help I have received over these 8 years and the loving care she has enjoyed."

Arthur David S
carehome.co.uk rating: 4.25 out of 5

"My wife spent 18months in the dementia unit where she was well cared for. She eventually lost her mobility and became increasingly helpless. New residents had increasingly challenging behaviour and it was felt my wife might be vulnerable in their company. 6 months ago the decision was taken to move her into the nursing unit, where the atmosphere is much calmer and the staff have more time for care duties. I feel she is now receiving better and more suitable care."

Alan H
carehome.co.uk rating: 3.92 out of 5

"My mother has extremely good care at Wood Grange. Staff are caring and considerate. Staff and management have been available for me to discuss my mother's on going care. My mother has been encouraged to interact with others - activities, hairdressing etc. This is particularly important as she finds leaving her room difficult but enjoys herself once she has."

carehome.co.uk rating: 4.08 out of 5

"The staff here are excellent - very caring, professional and hard working, especially on Willoughby nursing unit. The leadership of nurses is outstanding. - Rooms are too small and furniture too big, making manoeuvring difficult. - For value for money, I have marked good only because I feel that they are too few staff at certain times of the day. - Paperwork seems excessive and cumbersome and takes too much time. Should be simplified."

Ros M
carehome.co.uk rating: 4.75 out of 5

"Staff are all lovely and Mother seems very settled."

Sara E
carehome.co.uk rating: 4.42 out of 5

"I am very happy with the home where my wife is well looked after."

David S
carehome.co.uk rating: 4.42 out of 5

"The staff always make us feel very welcome when we visit dad. Dad is clearly adored by his carers and he's clearly very happy at the home. It makes such a difference knowing he's so well looked after at it gives the family peace of mind. The home itself is clean and bright with a lovely homely atmosphere. Thank you to all who care for my dad to make sure his every need is not only met but exceeds all expectations. Thank you."

Debbie H
carehome.co.uk rating: 4.5 out of 5

"Mum is well cared for and well fed. Encouraged to take an interest in activities, though she rarely joins in. Always clean and nicely dressed and enjoys having her hair done and nail. Has more pride in her appearance that when she lived at home. Carers treat her kindly which is the most important thing."

carehome.co.uk rating: 4.25 out of 5

"My Husband has been a resident of Wood Grange Care Home for over 5 years. He has had the very best of care. (I have experience of other very poor care homes) I am able to relax, knowing I have nothing to worry about regarding his welfare. I feel extremely lucky to have found such a superior home for my Husband."

Joan T
carehome.co.uk rating: 5 out of 5

"My dad has been living at Wood Grange for nearly 4 years and during that time he has always been treated with dignity and respect. The staff are patient, attentive and very welcoming every time I visit. They obviously adore my dad and love to do anything they can to make him smile. I'd like to especially thank my dad's carers who treat my dad with humour and compassion and for making the home and my and my mum's visits as pleasant an experience as is possible in the circumstances. A big thank you for all you do to make sure my dad is happy and comfortable and safe and my mum and I have peace of mind that he is in the best place possible. Words can't express our gratitude."

Debbie H
carehome.co.uk rating: 4.75 out of 5

"My husband is so well looked after her in Wood Grange, that I have no worries about him. All the people who care for him, show such kindness, patience and skill that I cannot thank enough. I am so lucky because my husband is here."

Joan T
carehome.co.uk rating: 5 out of 5

"This was the fourth care home my husband had experienced in a year and it came as a surprise that there are establishments that really care."

Daphne L
carehome.co.uk rating: 4.5 out of 5

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