What our families say

"The Wheatlands care home is definitely the best one I have been in. The staff are so caring and friendly and nothing is too much trouble for them. They look after their patients and seem dedicated to their care and comfort and well being."

Margaret N
carehome.co.uk rating: 4.5 out of 5

"My experiences of visiting my aunt and uncle have always been positive. The home always has a lovely friendly atmosphere, the staff are brilliant with the residents and know how to treat everyone as an individual and know what that particular person will respond best to. When I visited today, it was singing time and lovely to see everyone having such a good time."

J S
carehome.co.uk rating: 4.92 out of 5

"Having been through a rather traumatic and stressful time I spent two weeks in respite care at Wheatlands where I received the rest, comfort and care I was in need of and am now feeling refreshed, rested and more able to cope with whatever life has in store for me. I cannot speak too highly of the dedicated staff who were all so kind, considerate, helpful and patient when coping with everyone in their care."

O B
carehome.co.uk rating: 4.17 out of 5

"My partner has Parkinsons, Lewy Body Dementia and prostate problems. He is constantly in pain and he was getting more than a bit difficult for me to manage, so to give me a break. he went to the Wheatlands for respite. I found the staff, carers etc were extremely pleasant, helpful and kind in every way. He was looked after very well and I had no problem leaving him. He was there for 2 weeks. I appreciate all the help he was given and his medication was sorted out with no problems. When I visited, there was always tea and coffee given to us, with homemade biscuits. And yes I would have no hesitation if I had to put him in for respite again. Thank you."

Sue O
carehome.co.uk rating: 4.25 out of 5

"I find my brother well settled and happy, on good terms with the staff and able to chat a bit with them. His old habits of wanting to help or organise are present again but without his previous anxiety and irritation. The staff are always welcoming without insisting on invading conversation and I appreciate their warm support."

H M
carehome.co.uk rating: 4.17 out of 5

"Pleasant and acceptable."

Hazel G
carehome.co.uk rating: 5 out of 5

"Excellent home. Friendly, welcoming staff. Warm, homely environment."

P W
carehome.co.uk rating: 5 out of 5

"It's very sad to see my mum like this but I think she is being looked after to the best but her eyes are bad at times with mater and she says nobody talks to her. I know that its hard and carers are very busy, I just wish she could have nicer thoughts than she does. She is so scared saying that there is shooting everywhere but from what I can see she's cared for to the best of their ability."

Susan V
carehome.co.uk rating: 3.5 out of 5

"My auntie and uncle both reside at the home. My experience has always been really positive. They are treated with kindness and dignity. My aunt and uncle are both in possession of their full facilities. They have physical problems that stop them from being at home and they would soon tell me if their treatment and care was not meeting their expectations."

Janet S
carehome.co.uk rating: 4.58 out of 5

"I go to the Wheatlands four days a week and sometimes stay for one or two weeks. I think it's wonderful. The staff are more than friendly, very helpful and kind. The food couldn't be better and the company is good. I really look forward to going - I wish I could go every day."

Gwen W
carehome.co.uk rating: 4.55 out of 5

"My father spent over six very happy years at Wheatlands, prior to his death this year. He always felt Wheatlands was his home and looked forward to returning after visits out. Dad had dementia and staff looked after him with kindness and compassion. Staff understood and looked after his individual needs, gradually adapting his care as these changed over time. Dad enjoyed the many and varied activities and trips out. He particularly enjoyed the enthusiastic celebrations of seasonal holidays and national events. He also appreciated the good quality home cooked food and the comfortable homely environment. His physical needs were always met, and with great sensitivity. Most importantly his emotional needs were met and Dad always felt secure and loved and cared for by staff who showed good humour, patience and kindness to towards him. Staff were excellent in communicating with my family and I. We are very grateful that Dad was able to spend the last year of his life so contentedly."

Lucy S
carehome.co.uk rating: 4.67 out of 5

"The help, support and understanding given to my mother-in-law and to us has been exceptional, especially given the challenges we had of a move from another care home in the south of England. Staff were extremely supportive of the logistics of arranging the move; in supporting us after the challenging journey, and in helping to get settled. Problems that had occurred in the transfer of medication from the previous home were identified and sorted in a professional, no fuss manner. MIL settled in very quickly, and her room is very welcoming, she clearly enjoys her meals and is well cared for in her new home. It is a delight to see her well groomed and clothed (I very much appreciate the clothes labelling system!) Staff are always extremely friendly and cheerful, and they encourage independence and interaction with others. Nothing seems to be too much trouble. They look after families well and seem to understand our needs and responsibilities too."

Denise V
carehome.co.uk rating: 4.92 out of 5

"My concerns have been listened to and questions answered. I feel that staff have the best interests of my mother at heart and are striving to do their best for her."

Susan S
carehome.co.uk rating: 4.58 out of 5

"Staff are helpful and kind, food is excellent and communication is good."

J H
carehome.co.uk rating: 4.83 out of 5

"Very happy with all the care given. Staff always polite, respectful, happy and willing to help and support. Happy with care given with respects to mother's epilepsy. Food standard good and plentiful. Overall, the care plan is very good. She is very happy here, this shows, I am calmer and happy. Thank you."

Judith M
carehome.co.uk rating: 4.67 out of 5

"Our Mum spent three separate weeks, respite at The Wheatlands. On her second stay she was welcomed back as if she had been there all the time. The friendly environment and caring staff helped Mum settle in. The full time receptionist is a credit to the home, courteous, jolly and always willing to assist."

Marilyn B
carehome.co.uk rating: 4.5 out of 5

"When my grandad first came to the home I didn't know what to expect but my mind was soon put to rest when I met the lovely carers who were looking after my grandad. Everyone makes so much effort to make him feel at home here, which has helped him to settle in well. Now that there is a hot meal option at evening meal time this is much better as grandad sometimes misses lunch."

Anna F
carehome.co.uk rating: 4.25 out of 5

"My mother has been cared for in a safe place. She has been treated with dignity and all her needs have been met for the past 8 and a half years. The individual care from senior staff is especially good as well as the food. Mum has enjoyed the activities at the Barchester Wheatlands Care Home, initially when she went out and more recently when they have entertainers visit the home. When I have had to raise any concerns with the home, usually to deal with Mum's progression with Alzheimer's disease, I have been listened to and the home has made the necessary changes to procedure."

Jennifer W
carehome.co.uk rating: 4.25 out of 5

"My wife and I are very pleased with the care The Wheatlands are giving my brother. They treat him with dignity and also the other residents. You can not fault them in anyway. They keep them clean and the food is very good, they make all visitors welcome. All my brothers family are very pleased."

Michael W
carehome.co.uk rating: 4.33 out of 5

"Dad has been a resident at Wheatlands for over five years now. He has always been happy at the home, which he considers to be his home. He feels loved and cared for by all the staff. He is fond of the other residents and loves the staff. My family and I are really grateful that dad is cared for at Wheatlands."

Lucy
carehome.co.uk rating: 5 out of 5