What our families say

We score 9.5/10

30 Reviews


24 December 2016

View the report

"Pleasant and acceptable."

Hazel G
carehome.co.uk rating: 5 out of 5

"Like so my mother craved independence but eventually, it became inevitable. I am very impressed with the care and consideration experienced so far. It has made a fairly traumatic event quite easy and the family feel confident that the right decision was made."

Neil E
carehome.co.uk rating: 4.83 out of 5

"Excellent home. Friendly, welcoming staff. Warm, homely environment."

carehome.co.uk rating: 5 out of 5

"I rate this care home as first class. The Management, Carers and Support Staff, in my opinion, are dedicated, kindly and compassionate. I can vouch for this because I have stayed for three separate weeks respite care in 2017. My wife, who has vascular dementia cannot receive better 24-hour care than she currently receives at The Wheatlands. Full marks to Barchester for ensuring this quality of care."

John C
carehome.co.uk rating: 4.58 out of 5

"It's very sad to see my mum like this but I think she is being looked after to the best but her eyes are bad at times with mater and she says nobody talks to her. I know that its hard and carers are very busy, I just wish she could have nicer thoughts than she does. She is so scared saying that there is shooting everywhere but from what I can see she's cared for to the best of their ability."

Susan V
carehome.co.uk rating: 3.5 out of 5

"Very happy with the way Mom is cared for. Staff are always cheerful and happy. They always welcome us like family and keep us informed of Mum's condition."

Olwen M
carehome.co.uk rating: 4.17 out of 5

"My auntie and uncle both reside at the home. My experience has always been really positive. They are treated with kindness and dignity. My aunt and uncle are both in possession of their full facilities. They have physical problems that stop them from being at home and they would soon tell me if their treatment and care was not meeting their expectations."

Janet S
carehome.co.uk rating: 4.58 out of 5

"When visiting my mother I was impressed at how well and thoughtfully tables were laid, residents were given choices and their responses greeted patiently. Attention to detail and care and respect for the residents was evident."

Cherril W
carehome.co.uk rating: 4.18 out of 5

"I go to the Wheatlands four days a week and sometimes stay for one or two weeks. I think it's wonderful. The staff are more than friendly, very helpful and kind. The food couldn't be better and the company is good. I really look forward to going - I wish I could go every day."

Gwen W
carehome.co.uk rating: 4.55 out of 5

"Dad has been in Wheatlands for about 6months and during this time I have had no call for any concerns at all. Dad has improved greatly since being in the care of the Wheatlands staff."

Cynthia K
carehome.co.uk rating: 5 out of 5

"My father spent over six very happy years at Wheatlands, prior to his death this year. He always felt Wheatlands was his home and looked forward to returning after visits out. Dad had dementia and staff looked after him with kindness and compassion. Staff understood and looked after his individual needs, gradually adapting his care as these changed over time. Dad enjoyed the many and varied activities and trips out. He particularly enjoyed the enthusiastic celebrations of seasonal holidays and national events. He also appreciated the good quality home cooked food and the comfortable homely environment. His physical needs were always met, and with great sensitivity. Most importantly his emotional needs were met and Dad always felt secure and loved and cared for by staff who showed good humour, patience and kindness to towards him. Staff were excellent in communicating with my family and I. We are very grateful that Dad was able to spend the last year of his life so contentedly."

Lucy S
carehome.co.uk rating: 4.67 out of 5

"I was very happy with the treatment that my husband received. The caring staff were almost all so kind and thoughtful. He was treated with respect, well fed and entitled. One or two of the staff seemed a little disengaged but 90% were excellent."

carehome.co.uk rating: 4.33 out of 5

"The help, support and understanding given to my mother-in-law and to us has been exceptional, especially given the challenges we had of a move from another care home in the south of England. Staff were extremely supportive of the logistics of arranging the move; in supporting us after the challenging journey, and in helping to get settled. Problems that had occurred in the transfer of medication from the previous home were identified and sorted in a professional, no fuss manner. MIL settled in very quickly, and her room is very welcoming, she clearly enjoys her meals and is well cared for in her new home. It is a delight to see her well groomed and clothed (I very much appreciate the clothes labelling system!) Staff are always extremely friendly and cheerful, and they encourage independence and interaction with others. Nothing seems to be too much trouble. They look after families well and seem to understand our needs and responsibilities too."

Denise V
carehome.co.uk rating: 4.92 out of 5

"Excellent care within a well-managed home. Facilities of a high standard including cleanliness, food and general environment. Residents treated with great respect and dignity. Cannot speak highly enough of the genuine care and attention our relative has received in this home. As relatives, we are kept involved in the care programme at all times and are always made very welcome."

carehome.co.uk rating: 4.92 out of 5

"My concerns have been listened to and questions answered. I feel that staff have the best interests of my mother at heart and are striving to do their best for her."

Susan S
carehome.co.uk rating: 4.58 out of 5

"Mum thinks the care here is very good. The staff here are all genuine people who want to help and do help. The home is kept nice and clean. The food is excellent. It would be good to have more activities especially quizzes and trips out."

Christine R
carehome.co.uk rating: 4.42 out of 5

"Staff are helpful and kind, food is excellent and communication is good."

carehome.co.uk rating: 4.83 out of 5

"Staff are always pleasant and attentive to Mum's needs. If there is a need for her to be seen by a GP they arrange for him to be called in and always keep me updated with her health. The food is plentiful and of an excellent standard and cups of tea and coffee are always on offer. Mum is very happy there and I have no concerns."

carehome.co.uk rating: 4.25 out of 5

"Very happy with all the care given. Staff always polite, respectful, happy and willing to help and support. Happy with care given with respects to mother's epilepsy. Food standard good and plentiful. Overall, the care plan is very good. She is very happy here, this shows, I am calmer and happy. Thank you."

Judith M
carehome.co.uk rating: 4.67 out of 5

"Very good all round conditions."

carehome.co.uk rating: 4.75 out of 5

"Our Mum spent three separate weeks, respite at The Wheatlands. On her second stay she was welcomed back as if she had been there all the time. The friendly environment and caring staff helped Mum settle in. The full time receptionist is a credit to the home, courteous, jolly and always willing to assist."

Marilyn B
carehome.co.uk rating: 4.5 out of 5

"When my grandad first came to the home I didn't know what to expect but my mind was soon put to rest when I met the lovely carers who were looking after my grandad. Everyone makes so much effort to make him feel at home here, which has helped him to settle in well. Now that there is a hot meal option at evening meal time this is much better as grandad sometimes misses lunch."

Anna F
carehome.co.uk rating: 4.25 out of 5

"Staff show good commitment and levels of care are also high."

carehome.co.uk rating: 4.08 out of 5

"My mother has been cared for in a safe place. She has been treated with dignity and all her needs have been met for the past 8 and a half years. The individual care from senior staff is especially good as well as the food. Mum has enjoyed the activities at the Barchester Wheatlands Care Home, initially when she went out and more recently when they have entertainers visit the home. When I have had to raise any concerns with the home, usually to deal with Mum's progression with Alzheimer's disease, I have been listened to and the home has made the necessary changes to procedure."

Jennifer W
carehome.co.uk rating: 4.25 out of 5

"My mother was in your care for eight and a half years suffering from Alzheimer's disease - hard for a daughter who lives two hundred miles away. You gave me 'peace of mind', three very important words. You cared for her with professionalism, kindness and gave her a life full of laughter, a life that I was unable to provide. But you cared for me too, I never felt guilty that I hadn't done enough. Your receptionist is amazing, a constant in those long years. Thank you."

Elizabeth D
carehome.co.uk rating: 3.75 out of 5

"My father was a resident at Barchester Wheatlands Care Home from April 2015- July 2016. (He had a short illness in hospital and died on 17/7/16). He was struggling to cope at home, was having falls and heart problems. He was met with kindness by the staff, referrals to the local GP and District Nurses were timely, and he was helped to feel safe and secure. He had a pleasant room with views over well kept gardens to the hills beyond. The food was very good and he looked forward to meal times. The staff were patient in helping him settle into the care home and were always welcoming to his visitors. There were some practical problems with the heating system and lift while he was there, but they were rectified. It was good to see some of the staff at my father's recent funeral."

Karen W
carehome.co.uk rating: 4.5 out of 5

"My wife and I are very pleased with the care The Wheatlands are giving my brother. They treat him with dignity and also the other residents. You can not fault them in anyway. They keep them clean and the food is very good, they make all visitors welcome. All my brothers family are very pleased."

Michael W
carehome.co.uk rating: 4.33 out of 5

"I think this care home is excellent. The staff are very caring and cheerful . The whole care home is like a four star hotel. extremely clean and comfortable and I would definitely recommend it to anyone."

carehome.co.uk rating: 5 out of 5

"Dad has been a resident at Wheatlands for over five years now. He has always been happy at the home, which he considers to be his home. He feels loved and cared for by all the staff. He is fond of the other residents and loves the staff. My family and I are really grateful that dad is cared for at Wheatlands."

carehome.co.uk rating: 5 out of 5

"The staff are very caring and patient and are very knowledgeable about mum. They contact me if there are any medical problems and act promptly if a doctor is required or hospital appointment necessary. On one occasion, I was unable to take mum to a hospital appointment so they organised someone to accompany her as she has Alzheimer's."

Lorraine S
carehome.co.uk rating: 4.67 out of 5

"Welcoming, staff very thoughtful and kind. I am quite happy here."

carehome.co.uk rating: 4.58 out of 5

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New care enquiry phone lines are open 8am - 8pm

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