Reviews for Washington Grange Care Home

"OH MY WORD AMAZING!!! What can I say, I walked into the care home this morning after being on holiday for a week worried about what I may find after my mother being unwell before leaving, to find a silent disco in full swing, all of the residents taking part in a sing a long, with a DJ (BRILLIANT) how amazing!! Care staff all dressed up and singing and dancing with all of the residents, the interaction from all the staff including kitchen staff, the handy man the list goes on and so does the care it's incredible the attention that is given to all of the residents, the lady sitting next to me said she had had a lovely morning. My mam has sung her heart out this morning danced and laughed, fabulous to see. Well done and a huge thank you to everyone who works here and for the care in which my mam receives"

What a lovely home for the elderly such caring staff and manager very helpful. I hope to put my mum into this care home soon, could ask for a better place for my mum to live

"The staff are always friendly and kind. My uncle loves being there and the care is second to none. It gives the family peace of mind knowing he is being looked after and his needs are being met."

"I cannot speak highly enough of the care & support my dad receives at this care home. From day one, the staff have been outstanding - kind, patient, professional, & genuinely caring. They take the time to know each resident as an individual which makes a hugh difference for both residents and families. The facilities are always clean, tidy and well maintained, creating a comfortable & welcoming environment. The food & drink service is excellent with good-quality meals that are clearly prepared with care & attention to residents' needs & preferences. Most importantly, the home feels very safe & well managed, giving real peace of mind that vulnerable people are properly looked after & respected."

"I Visited my Aunt Marjorie this weekend . I cannot praise this home enough. The staff are amazing . They are so friendly and helpful. The care is excellent and food is good. We travelled up from Wiltshire to see her, and the staff offered us food and drink on arrival .We had dinner with her , which was lovely . My aunt looks so well cared for, with nails and hair done . Her dog is allowed to visit regularly . She is very happy there . Thank you all . I look forward to visiting again soon. Lynne"

"We nearly lost our dad these past couple of weeks I cannot tell you how caring and efficient the staff were. So helpful with our family too. 100% service. I would like to mention Denise the senior she has gone above and beyond with us as all the staff have. These girls all need praise from the office to the floor, domestics, kitchen, laundry, carers - super proud of them all."

Caring and friendly staff whatever their role, who go above and beyond. Treat residents as if they are family with care and respect. Family are welcome to visit and made welcome when visiting. A true home from home.

My Dad lives in Washington Grange. He is very happy here! When he moved here in February 2024, my Mam lived upstairs. The staff at Washington Grange and the level of care they provide are what sets them apart from everywhere else! They are professional, kind, caring and supportive. I am grateful that my Dad lives with such a fabulous team!

"Really pleased with Mam's care, staff sre very attentive and friendly. Mam was made to feel very welcome from the first day and has settled in well and enjoys the activities which are proving for her. Many thanks."

"The staff at Washington Care Home are exemplary in the care they give to their residents. My sister-in-law passed away on 15th July after 5 1/2 yrs in their care. Could not have asked for better care. They were by her side until the end. Thank you all. My brother is also in the same home receiving all the care and attention he needs as my sister-in-law did. I visit every week. He is always clean and well dressed. He loves to flurt with the girls! It makes his day! Thank you for all you do for him. xx"

"I first visited Washington Grange to 'suss' it out, a couple of months ago. All staff took time to show me around and explain everything. During that visit I knew it was the right place for my step-mum to be. Now that she is here, the whole family is very happy with everything at the Grange. Very friendly and caring staff. Nothing is too much trouble. Great attention to every detail and people treated as individuals."

"First time I came she was asleep but people we left her with were taking and cheerful, even cuddled me before I left. Home looks lovely, tidy, nice and clean. Staff are so friendly and made us welcome. She was asleep at first but woke up and we got on great, first time for a long time. Second visit she was so different, much more talkative."

"My dad was a resident from November 24 until his death on 23/4/25. Right from the start he was treated like a family member by the staff, so caring, friendly, kind and professional. The care home public areas and his bedroom were always clean and warm. The home cooked meals and snacks were delicious and plentiful. There was entertainment for the residents, visiting singers, local school children and trips out. His clothes were regularly laundered. We could not have asked for a better. Home from home for our beloved dad."

"My dad came in 6 weeks ago. I am very impressed with the place. It is like a hotel. The staff are very friendly and I have no fear of him receiving any abuse. My dad seems very settled. I wish the car park was bigger with many more spaces, otherwise it is very good."

"Like so many of his generation my 96 year old father has a fierce independent streak. Some months ago, when he was first admitted, he was extremely uncooperative and confrontational. The wonderful staff insisted that they wouldn't give up on him and would persevere with him. I was doubtful. I shouldn't have been. They have completely turned things around. Dad is settled, eating better and participates in the activities. The care given is on show every time we visit. A massive thank you to all the staff."

"My dad lives here now he's happy clean comfortable and well fed looked after brilliantly the staff adore him. This home is well maintained the staff are fabulous they always make you feel welcome. The place is spotless and the food looks so yummy all homemade and plenty to choose from. Leaving my dad there I know he's in good safe hands."

"After a week resident very settled & interacted with carers who were very patient and warm towards him, Food very good and plenty of liquid through out the day. The resident has dementia, very confused and little speech. He is kept spotlessly clean & presentable."