"The staff are great with the residents. The residents are treated like family. The food is good. The staff give the family peace of mind."
Angela D
carehome.co.uk rating: 4.25 out of 5
What our families say
Good
02 July 2016
View the report"The staff are all friendly and very supportive. The home is very pleasant and clean."
Irene I
carehome.co.uk rating: 4.5 out of 5
"During my Aunt's stay at this care home I can, with true knowledge state that the care and attention to Aunty's needs were met with compassion, dignity and a vast knowledge of her illness, which resulted in her comfort and well being at this home. We encounter no resistance from any of the staff as they were all for the residents and they all do a brilliant job. The Manager and all staff deserve praise. Thank you all."
Trevor B
carehome.co.uk rating: 4.67 out of 5
"More continuity of care from one carer would enable better communication between carer and relatives. A weekly/monthly meeting/report with main carer or manager of residents activities, care, routines, would be much appreciated and any concerns/worries/issues could be addressed then. These would be informal and would be especially welcome in the first few months of a relative being admitted as this is a difficult and anxious time for the resident and relatives."
Diana B
carehome.co.uk rating: 3.92 out of 5
"I have been very happy with the care that has been given to my mother since entering the home. Every thing my mother has needed has been taken for her comfort and health. All of the staff have been very caring and helpful to all the family. My mother's room has always been very clean and tidy when we have visited."
Barbara K
carehome.co.uk rating: 4.42 out of 5
"Washington Grange is a cut above the rest in our opinion, very trusting, caring, honest staff, prepared to go the extra mile to cater for individual people. Everyone is included in the activities if they want, they have a choice which is excellent. It's not "home" but comes a close second. Very safe environment. Also, the choice of food is very varied, excellent."
Noel W
carehome.co.uk rating: 4.58 out of 5
"Care worker is excellent with the residents. Nice environment."
Angela D
carehome.co.uk rating: 4.25 out of 5
"I have found the experience for my mum at Washington Grange excellent. But I do think the care home needs more staff/carers."
N H
carehome.co.uk rating: 4.42 out of 5
"My Nana has been in this care home for years and she is made to feel at home. All the staff are patient and tend to her needs. She isn't a loud character and never asks for anything. I sometimes think she should ask if she wants her TV on or music, but she doesn't like to bother the staff. The only thing I would improve is that they ask her to move often if she needs things like drinks/moving from bed to chair etc. More often. Overall happy with service."
Lauri G
carehome.co.uk rating: 3.92 out of 5
"I am a regular visitor to my mother. The home is ran very well but always seems to be understaffed."
M E
carehome.co.uk rating: 4 out of 5
"My mother moved into The Grange before Xmas. We are very happy with the care and the staff looking after her."
M K
carehome.co.uk rating: 5 out of 5
"A very welcome, friendly, professional and caring home. Great staff and management, especially seniors. Mum is treated like an individual, a friend, a family member. The staff know her likes and dislike, her sense of humour, her vulnerabilities. Mum feels cared for safe and secure which takes a weight off the rest of the family. Mum has an eclectic taste in food whilst it is not always to her liking they will try very hard to give her alternatives. Most of all mum has her most prized possession with her- her cat! She feels totally at home here and I would definitely recommend the home to others."
Jane D
carehome.co.uk rating: 4.42 out of 5
"The staff at Washington Grange care for my dad as if he was one of their own family. They are loving, caring people and I could not ask for any one better to look after him. The home itself is always clean and tidy and my dads meals are good home cooked and he has good variation of food. My dad has dementia and can be awkward at times but the staff cope in a very thoughtful, professional and concerning way. Sometimes I feel the staff do struggle with the work load and may be more staff could be employed to help ease their chores."
John R
carehome.co.uk rating: 4.83 out of 5
"Thank you so much to all the team at Washington Grange for all of the care & kindness & consideration shown to my father in law & mother in law over the last 5 months or so. Sadly my father in law passed away a couple of weeks ago & all of the family would like to express their gratitude for the way you handled & the care now being given to my mother in law who has Dementia & Alzheimers. You have all shown the that life in a care home can be kind & compassionate & whilst you are all very busy, there is always time to give the family information & news which we are grateful for as we all live in different areas of the country. With our grateful thanks"
Mandy W
carehome.co.uk rating: 4.92 out of 5
"Totally satisfactory."
J R
carehome.co.uk rating: 5 out of 5
"Care home is friendly extremely clean, residents are well cared for well fed, the staff are very friendly and caring, lots of activities. A very efficient management and well appointed for local amenities."
Marjorie S
carehome.co.uk rating: 5 out of 5
"The staff do a good job looking after me and other residents here."
WO
carehome.co.uk rating: 4.25 out of 5
"My mam has been in Washington for 13 years and I couldn't ask for anywhere better. I am informed of everything that goes on and everyone is so friendly, it feels like home. I am made to feel welcome at all times and I would tell everyone how nice the place is."
Andrew R
carehome.co.uk rating: 4.5 out of 5
