Reviews for Trinity Manor Care Home

We score 10/10

16 Reviews


26 October 2021

View the report

What our families say on

"Very good - staff pleasant and helpful."

J H rating: 5.00 out of 5

"It is quite nice. My room is lovely."

Jean B rating: 5.00 out of 5

"The whole care home has a lovely and welcoming atmosphere. Kind and caring staff that go above and beyond to ensure the resident's happiness! The care home has a beautiful environment, with lots of activities and welcoming staff! It is a joy when I visit my grandmother, she is very happy and comfortable within the home and she says they treat her all like family."

D H rating: 5.00 out of 5

"My husband is a resident at Trinity Manor. I can see that the care he receives is individually tailored to his needs and is delivered sensitively and respectfully which maintains his dignity. The care home is well run which enables excellent team working. All the staff at Trinity Manor are compassionate and clearly enjoy their work. My husband enjoys the food and there are always options to choose from for each meal. The ambiance of the home is welcoming and comforting. The housekeeping team keeps the home lovely and clean and my husband's laundry is returned to his room quickly and put away in his wardrobe. My husband's room is welcoming and well-designed, with a good-sized en-suite and the shower is accessible. (level access, no steps). There are lounges to sit in and a pleasant garden to walk and sit in as well. I used to work in health services and I know what I wanted for my husband. This is why I wanted my husband to go to this care home because it meets his health needs and he wanted to be a resident at Trinity Manor as well."

K B rating: 5.00 out of 5

"We have always found the staff to be cheerful, helpful and extremely efficient. We could not wish for my relative to be in better hands, nothing is too much trouble. The home is always extremely clean and tidy and very welcoming. We have not got a negative thing to say about anything or anyone."

Gillian R rating: 4.92 out of 5

"Members of the staff will always spend time with me!"

Freda B rating: 5.00 out of 5

"My aunt and uncle both moved to Trinity Manor in 2023. My aunt has dementia and my uncle is her carer but could no longer cope at home. As a family we went through a very challenging time and we really needed to find a home which understood their needs, individually and as a couple. From our first visit to Trinity Manor, we were just so impressed by the way the staff made time to listen and understand the whole situation. Everyone has been so supportive and the level of communication between the staff and us as a family has been brilliant. The staff have worked hard to get to know my aunt and uncle so they can care for them well, particularly in response to my aunt's progressing dementia. The food is really good and the events programme is excellent. I would recommend Trinity Manor wholeheartedly."

M B rating: 5.00 out of 5

"My father has been a resident of Memory Lane for over a year. From the moment the deputy manager came to see us prior to his moving in, the care has been second to none. The staff are kind and thoughtful not just to my father adjusting but to his family. Everyone has different concerns and worries and at all times everyone is considered. It is a huge decision and worry making this move for a loved one but all at Trinity Manor respect that. He has exceptional care, on a floor that is clean and welcoming. All the staff are friendly and yet professional. You are reassured whenever you go that your loved one is cared for. The staff are led from the top with the deputy manager exceptional. Always approachable and if there are concerns they are dealt with efficiently and as quickly as possible. I would not hesitate to recommend Trinity Manor."

Nicola A rating: 4.92 out of 5

"Room spacious. Food good. Staff are friendly."

Nancy P rating: 5.00 out of 5

"I found all the staff very friendly and so helpful, even if they are extremely busy, they will stop to help you, however big or small your request. I greatly appreciate the space we all enjoy, inside and out."

Patricia S rating: 5.00 out of 5

"I would describe the care provided throughout Trinity Manor as of a very high standard. Delightful staff are always willing to help. A very well-planned building. The food is very tempting, although slightly on the large side for me. I have found steady progress in the pain I experienced in my back when I arrived it was excruciating and is now at a level in which I can cope with help at home."

P B rating: 5.00 out of 5

"Mum was moved to Trinity Manor Care Home once her condition made it impossible for her to live alone. Since she's been here, she has gained weight and is looked after so very well by the extraordinarily kind staff members and is in the best place. Would highly recommend it."

Katrine W rating: 5.00 out of 5

"My father spent the last nine months of his life at Trinity Manor Care Home, passing away on 30th November 2022. He was very comfortable and well looked after, even as his mobility declined significantly. The management and staff have been excellent, helping my father, but also ensuring that the family were confident that he was in a good place and being well looked after. Highly recommend."

Mark S rating: 5.00 out of 5

"Wonderful staff looking after my mother, who has vascular dementia. The activities, facilities and care are excellent. There is so much on offer. It is just like a five-star hotel. There is a lovely garden with lots of places for the residents to sit and enjoy. Visitors are always welcome."

Susan C rating: 5.00 out of 5

"I am so pleased with the very caring and wonderful staff in Trinity Manor. My mother has been so well looked after. The food is excellent, the rooms are kept spotlessly clean, and she is treated with care and dignity. Thank you so much for all your support, time and attention to detail. All the staff work together as a tight-knit team under an exceptional manager. Hugely appreciated."

Richard J rating: 5.00 out of 5

"Excellent facilities and friendly and efficient staff. This is a return visit for my mother-in-law as she enjoyed her previous stay so much. She comes home from her visits a new woman! I highly recommend Barchester homes, having used another one for another relative too!"

Lesley W rating: 5.00 out of 5

"I would highly recommend this home the staff are really switched on, helpful and polite. They work together with family and friends to ensure the best care for their loved ones. The home itself is beautiful with loving dining areas and facilities are well thought out and plentiful, clean and doesn't smell unpleasant either. Excellent. Thank you to all the staff."

C W rating: 5 out of 5

"Very happy with the service, nothing was too much trouble. I will bring my husband back when needed."

L C rating: 5 out of 5

"Trinity Manor is outstanding in care, safety, food and surroundings."

J A rating: 5 out of 5

"The team at Barchester Trinity Manor Care Home consistently strive to maintain high standards. Communications with management and administrators are encouraged, responses prompt and actioned appropriately. My aunt considers Barchester Trinity Manor Care Home very much her home and describes the staff often as friends. We have seen improvements physically, cognitively and emotionally through the duration of her care. We extend much gratitude for the home's diligent handling of the Covid-19 pandemic, keeping the residents safe and shielded from many of the wider fears and compromises."

Maine E rating: 5 out of 5

"When my husband and I arrived we were told it would be like home from home modestly. The word luxury was omitted, the only strenuous part of our day was remembering the time of our next meal, not cordon bleu but delicious, lovely homecooked and beautifully presented food. The staff always reply to any requests "no problem" or You're welcome". This applies to all the staff whatever grade they may be we were made to feel very special. We can't speak highly enough of everyone and felt very much rested and would recommend Trinity Manor care home to everyone in need."

U S rating: 5 out of 5

"We cannot speak highly enough of the service, care and attention received by my parents during a much needed period of respite. They look completely different following a 3 week stay, rested and rejuvenated. Everyone involved from booking them in to receiving help and advice for the future have been extremely professional. They will be back for another stay when needed. Thank you."

Jayne S rating: 5 out of 5

"My mother became a resident of Barchester Trinity Manor Care Home in January 2020 and they have been outstanding in their care of her. It is a new property and so looks smart and is comfortable, however the most impressive thing about Barchester Trinity Manor Care Home is the staff. They are so caring and considerate. My mother has just had a significant birthday and Barchester Trinity Manor Care Home laid on a fantastic lunch for us in the garden. It was wonderful to be able to see mum face to face, without PPE and without a plastic screen. A number of the Barchester Trinity Manor Care Home team joined in for a bit and their love, good humour and compassion for my mother was entirely natural and unforced. We were all made to feel part of Barchester Trinity Manor Care Home family and had a superb afternoon. We were sorry when the lunch came to an end but we left knowing mum was well cared for, happy and safe. Barchester Trinity Manor Care Home have a truly amazing team."

Gavin C rating: 4.17 out of 5

"My experience with Trinity Manor is the best! The service is excellent. The staff could not be any more helpful as they were my family. The last few months have been very difficult for me, but I repeat, the staff have been brilliant."

Christine H rating: 5 out of 5

"My mother celebrated her 93rd birthday yesterday, the first one in the care home. The manager and staff were fantastic and bent over backwards to provide a safe, beautiful setting for four visitors to have lunch outside with Mum. The food was excellent, they catered amazingly for three vegans and two fish eaters. Thank you from the bottom of my heart for such a special memory."

Carolyn B rating: 5 out of 5

"My mother became a resident of Trinity Manor in January 2020 and they have been outstanding in their care of her. It is a new property and so looks smart and is comfortable however the most impressive thing about Trinity Manor is the staff. They are so caring and considerate. My mother has just had a significant birthday and Trinity Manor laid on a fantastic lunch for us in the garden. It was wonderful to be able to see Mum face to face, without PPE and without a plastic screen. A number of the Trinity Manor team joined in for a bit and their love, good humour and compassion for my mother was entirely natural and unforced. We were all made to feel part of the Trinity Manor family and had a superb afternoon. We were sorry when the lunch came to an end but we left knowing Mum was well cared for, happy and safe. Trinity Manor have a truly amazing team."

Gavin C rating: 4.17 out of 5

"From the very first visit, the staff have been most welcoming. They take the time to talk to relatives and involve us fully in Mum's care. All the staff have a good relationship with Mum and are keen to make sure she is comfortable, happy and her needs are met. Mum has settled in well and already calls it home. I would definitely recommend Barchester Trinity Manor to anyone else."

Elizabeth M rating: 5 out of 5

"A very well run care home. Friendly and caring staff. I would recommend this to my family and friends."

R W rating: 5 out of 5

"I was required to find my mother space in a care home at relatively short notice and my situation was made more difficult because I live in Europe and not in the UK. From the outset, the staff at Trinity Manor were very helpful, extremely professional and very accommodating, to both myself and my mother. The staff took the time and trouble to walk me through each process and procedure, answer any question that I may have and overall the communication with the team at Trinity Manor has been quite excellent. My mother has settled well, has enjoyed meeting new people and has joined in with many of the activities run by the home. The staff have made her feel very welcome and I cannot speak highly enough of the professionalism and support shown to my mother and myself by each member of the team that I have encountered."

Stephen F rating: 5 out of 5

"My mum needed urgent care earlier this year for the first time. Trinity Manor has been faultless in their professionalism, kindness and care to my family whilst we have been through this difficult time. It could have been a nightmare even without the difficulties of COVID. The staff have been so thoughtful, demonstrating experience and humour as my mother is adapting to losing her independence. The Manor is a beautiful, clean and comfortable home in lovely surroundings - I feel lucky to have found a safe place to care for my mother."

Rosie P rating: 4.58 out of 5

"The standard of care for residents, the cleanliness of Trinity Manor, decoration and quality of food was outstanding. The customer care prior to both of my cousin's (3x weeks) respite stays, during and afterwards, has been quite excellent and we have formed a close bond with the team at Trinity Manor born of our trust in the staff and their genuine interest and care for their residents. I have visited many residential care homes in Dorset, Kent and Somerset in the past 5 years and Trinity Manor is head and shoulders above the rest so I cannot recommend the management and care and support staff strongly enough."

Philip R rating: 5 out of 5

"A very friendly and comfortable place to stay and I expect to come back when I next need a break. The attention of the nurses is of the highest standard. The staff seems to know what I need often before I ask for it. The addition of an easily accessible bar would be useful, though I find that wine is available on request without difficulty."

G C rating: 4.83 out of 5

"Any evaluation has to be against the background of covid19, to which the staff reacted with alacrity. The well-planned program of talks and activities by outside contributors has had to be suspended but a full program has continued led by the entertainments manager. The public areas of the home are of the most impressive design, large and comfortable they are well used by the residents. Residents own rooms are larger than the norm with attractive furniture and decor. The grounds are landscaped and residents help in planting. All staff receive training. They display a high level of respect and understanding. Both day and night care staff are highly responsible and kind. The cleaning staff are devoted to a well-planned routine. The dining areas are impressive and catering staff offer an extensive range of menus and service. The management and staff provide top rate professionalism."

V M rating: 5 out of 5

"All staff are friendly and helpful. Food is good and varied. All areas are clean. Always hot water available."

D W rating: 5 out of 5

"My mother has stayed at Trinity Manor for 3 weeks respite after a hip replacement operation. She is 90-years-old. She has been looked after very well. Thank you."

Ann H rating: 5 out of 5

"Since opening, all staff at Trinity Manor have worked really hard to create a lovely, homely, relaxed setting for residents and visitors are always given a warm welcome (together with coffee and cake!). It is apparent how much thought has gone into the decoration, which is lovely, as well as the layout of both residents' own rooms and the communal areas which have plenty of space. There are so many things that make it feel welcoming that it would be impossible to list, however, the real warmth comes from the staff who all go out of their way to make their residents happy - it is the little touches that count and which make it feel like home. I would not hesitate to recommend."

Joy W rating: 5 out of 5

"Staff friendly, cheerful, professional during impressive management CV-19. Home clean, light, spacious, social and comfortable. Regrettably not able to visit due to CV. Videocall available and emails help. Updates with reassurance residents busy with activities and their anxieties tended to during challenging times."

F C rating: 4.58 out of 5

"I am more than happy with the care and attention given to my wife. Calls from the care home to update me on how my wife is faring and letting me know about the activities my wife has undertaken are much appreciated. The setting up of video calls has been most welcome. All the staff from the carers to the home manager have shown how committed they are."

Terry F rating: 4.67 out of 5

"My elderly Mother first went into Trinity Manor for a 2-week respite in January. She was very apprehensive but realised that she was not managing at home on her own. She is still there, some 12 weeks later and her general health has certainly improved, she looks and is, considerably better than she was on admission. Her room is bright and airy and as she is on the ground floor - she likes the fact that she has access to the outside areas. The staff are always extremely cheerful despite their good humour being tested at times! They are, across the board, very welcoming to visitors and extremely good in keeping me updated on the needs and progress of my Mother. At present, there are no plans for her to go home but I feel confident that she is comfortable and well cared for. Thank you to all."

Val L rating: 4.08 out of 5

"Trinity Manor is a beautifully presented home with superior facilities. Efforts are made to provide individually tailored care and activities, and residents choices are accommodated where appropriate. My Aunt repeatedly informs me of how well she is cared for in this friendly and accessible home."

Maine E rating: 4.42 out of 5

"The staff are extremely sociable and can't do enough for you. Sometimes the more senior members of staff tell the newer staff off inappropriately like telling one off in front of other staff members. One was sitting down at the table trying to explain something but the first member was told off in front of everyone."

J B rating: 3.67 out of 5

"All members of staff are caring and friendly. Food is extremely good. Rooms are a high standard."

Joyce rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Trinity Manor Care Home offer?

    Trinity Manor Care Home offers Residential care, Dementia care, Respite / Short stay.