What our families say: Thistle Hill Care Centre
17 July 2018View the report
"I always found all of the staff friendly, helpful and most importantly very caring towards my friend, who had dementia and although a lovely lady, towards the end, could be a little difficult and rude to them. They were all well aware that this was the illness, not the real lady and treated her with great patience and care. On her birthday they had a little celebration and persuaded her to have a shower and put on a smart dress. We brought wine and it was a lovely atmosphere. My friend did not like the food but, having said that she did not like any food! It always looked very good to me. Towards the end, during the COVID-19 pandemic, the staff made a special effort to organise FaceTime calls to me, which was a great comfort to both my friend and me."
Gina Fcarehome.co.uk rating: 4.42 out of 5
"Moving mum to Thistle Hill was the best decision we have made. She is so well cared for and all the staff are fantastic. We cannot fault them. Since Covid-19 the staff have gone above and beyond to help my mum and us to still have contact with each other. The staff are coming in before their shift starts to enable us to speak to mum saying it's not too much trouble and they just want to ensure all their residents are happy. Thank you for all your hard work. It does not go unnoticed."
Emma Fcarehome.co.uk rating: 4.42 out of 5
"1. Lack of communication: management to residents and relatives. 2. Lack of staff in all disciplines. High staff turnover: pay and inducement policy implications? Too much reliance on agency cover: cost?"
B Scarehome.co.uk rating: 2.6 out of 5
"On the whole, the home is quite good, however staffing levels need assessing and more continuity on the night shift would make this an excellent home."
L Mcarehome.co.uk rating: 3.73 out of 5
"My husband was only in the home for a few weeks before he died. They looked after him extremely well. The staff were excellent and the atmosphere was very good."
Caroline Ocarehome.co.uk rating: 4 out of 5
"Thistle Hill seems to be a well-run home. The staff are happy. The residents are well cared for. The manager has an open door."
M S carehome.co.uk rating: 4 out of 5
"Staff were excellent with everything they did for my mum. She was treated with dignity when she died in the home. Staff should be told what a good job they do, and thanked."
Claire Wcarehome.co.uk rating: 4.92 out of 5
"The staff are so very kind to me. I like walking around the lovely walk at the back of the care home."
M Rcarehome.co.uk rating: 5 out of 5
"The staff and volunteers at Thistle Hill cared for my father who had been sectioned under the mental health act as his dementia caused him to suffer great anxiety leading to behaviour which could be both unpredictable and aggressive. During the 20 months he resided in the home, he calmed down enormously thanks to the high quality of the professional, patient care he received. My father is now at rest and my family and I would like to thank the team at Thistle Hill for all they did for him during his residency and for making us feel so welcome when we visited."
Rick Hcarehome.co.uk rating: 5 out of 5
"My mother has dementia and is not easy to handle as she is aggressive at times. Also, she has a high fall risk. When my mother ended up in hospital after breaking her thumb, her care provider wouldn't take her back and so we were left trying to find a care home provider. As soon as we went to view Thistle Hill, the welcome from walking into reception and upstairs in the dementia unit gave us such a warm feeling that my mum would be well looked after. The care is fantastic and nothing is too much trouble."
Anne Ccarehome.co.uk rating: 5 out of 5
"I have been a resident for nine years. We are short of carers, no cover when they have holidays, this time becomes very muddled. Dignity is not carried out at times. Some care staff have no bedside manners. We have new management, who don't seem to be in the same manner which we had yet. Cleanliness is poor, we have only one good cleaner. Value for money is low, as some jobs are very muddled."
Patricia Ccarehome.co.uk rating: 3 out of 5
"Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much."
James Ecarehome.co.uk rating: 5 out of 5
"Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed."
R Rcarehome.co.uk rating: 4.75 out of 5
"Have found care good and staff friendly. No feeding as done on peg feed."
J Jcarehome.co.uk rating: 4.3 out of 5
"This care home is excellent in many ways. Staff are very good and are always helpful. Residents are treated with dignity. Cleanliness of the home is excellent, improvement of food is needed."
C Wcarehome.co.uk rating: 4.67 out of 5
"This is a good place to come to and they treat you right. If you ask things they will do it for you."
Wayne Ccarehome.co.uk rating: 4 out of 5
"A quiet pleasant atmosphere about the place. The staff are very polite and approachable."
B Acarehome.co.uk rating: 3.83 out of 5
"My brother took up residence in November 2017 so still finding his way around."
Leslie Acarehome.co.uk rating: 4.08 out of 5
"The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere. My wife has settled in very well."
Alan Ccarehome.co.uk rating: 4.83 out of 5
"Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance."
Richard Ccarehome.co.uk rating: 5 out of 5
"Following a fall at home, hospitalisation and rehabilitation proved inadequate for my mother. Thistle Hill was one of only four care homes in North Yorkshire that could accommodate her with 24hour nursing. After inspection, we felt this was the only home that fully met her needs. She is immobile, doubly incontinent and has dementia. The staff were extremely helpful when my husband and I visited. They were able to accommodate mum immediately. She has a pleasant room which was freshly decorated for her with new furniture and curtains. She appears to be in a 'happy place' in her mind, even though she does not know where she is and is living in the past. We visit regularly, although not on set days, and she is always clean and tidy. The care that she is receiving appears to be excellent and we could not wish for more for her. The staff are always kind and helpful."
Rita Rcarehome.co.uk rating: 4.5 out of 5
"I visited 9 or 10 nursing homes and decided that this home was the best for my husband. He has been here for 5 months now and I am very pleased with the care he is receiving. The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him. He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime. I would certainly recommend this care home to anyone."
Valerie Ocarehome.co.uk rating: 4.08 out of 5
"This care centre is second to none. All staff know their job. Nurses - excellent! Carers - excellent! Every resident treated exceptionally well."
Alan Mcarehome.co.uk rating: 5 out of 5
"I feel there are not enough staff to give residents the attention they need. When my husband needs to go to the toilet at times there is only one carer on the unit so therefore he can't get taken, sometimes I have had to take him myself. I would like my husband to have physio to help him to walk as he isn't too good at walking. There doesn't seem much going on to give the residents the stimulation that they need. I feel they don't get taken out into the sunshine as much as they should. Products I take seem to disappear from his room."
Rachel Scarehome.co.uk rating: 4.1 out of 5
"My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times. The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made. We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you."
Megcarehome.co.uk rating: 4.92 out of 5
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