Reviews for Thistle Hill Care Home

Barchester Thistle Hill Care Centre Recommended on
We score 9.8/10

18 Reviews

Barchester Thistle Hill Care Centre Recommended on

06 July 2023

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What our families say on

"It was of great comfort to know that my grandfather was safe and cared for in the final months of his life. Thank you to all of the staff who helped him."

Sarah M rating: 4.50 out of 5

"My Mum had lived in the Home for nearly four years. Over the four years, Mum was well looked after and received a high standard of care. Sadly Mum passed away towards the end of February 2024. She received excellent end-of-life care. On the day of her passing the staff were still able to connect with Mum and tend to her needs."

Jonathan K rating: 5.00 out of 5

"All staff at Barchester Thistle Hill Care Home showed care and compassion. They were all professional and friendly which helped to make this very traumatic time for the family a little easier."

Emma B rating: 4.45 out of 5

"My mother never expected to need a care home, but an ultimately terminal illness changed that in April 2023. Thus Mum became a resident at Thistle Hill and I can only say that all the staff went above and beyond to make her stay as pleasant as possible. Nothing was too much trouble, including unusual dietary requirements. She had a room overlooking the beautiful grounds and the bird feeders by her window were visited by a greater variety of wild birds than she had ever seen. There is a wonderful woodland walk in the extensive grounds that Mum enjoyed while she was well enough, particularly the cows in an adjacent field that reminded her of her childhood. When her care and nursing needs increased these were met superbly. Thistle Hill is a care home that is well managed with highly competent staff who really care. While Mum didn't particularly take part, there are a wide variety of social activities offered. Lastly, the basics such as cleaning and catering are excellent too."

Dudley B rating: 4.58 out of 5

"The home is situated in a nice country position. I found the staff pleasant and knowledgable, and willing to help in many ways."

Robert M rating: 4.67 out of 5

"In all the time my father was at Thistle Hill Care Home, I have been very happy with the care provided. Great communication with my mother if he needed medication. They always had an "open door" policy for family members, and the staff were so friendly and caring. Thank you all."

Emma S rating: 4.82 out of 5

"Ongoing care received by my mum has been very good. The staff are very friendly and helpful and have continued to support my mum's care needs. The care home is very clean and well-presented from the moment I walk in the front door."

Jonathan K rating: 5.00 out of 5

"My brother is well cared for. When I visit he is always clean and well kept. The staff are friendly and caring. They have a good relationship with him and show patience and understanding at all times. Thank you to all of them."

M M rating: 4.17 out of 5

"The care my aunt received was outstanding. My aunt loved every minute of living at Thistle Hill. She loved all staff and she made some great friends too, loved all the activities and loved to join in. Nothing was too much trouble every staff member goes above and beyond in their roles. The food is fantastic as we have sampled it many times. The warmth and friendliness when you walk into Thistle Hill are so lovely. In my aunties words, "It was walking into heaven". My aunt loved being there right till the end. I cannot thank everyone at Thistle enough for taking such good care of her. We will keep in touch and will be popping in to see everyone. Thank you."

Carol S rating: 5.00 out of 5

"Absolutely amazing care and truly wonderful, dedicated staff and management. Everyone deserves praise for going above and beyond every single day, supporting my mum and making sure she is looked after and getting her the help she needs instantly when a doctor or hospital is needed for her health needs. When I visit the care home, I feel the positive vibes straight away. So clean, welcoming, and loving. You feel so relaxed knowing your loved one, in my case, my mother, is so well loved and cared for. Thank you to every single member of the team who make this home highly recommended."

Craig H rating: 4.58 out of 5

"My aunt went to Thistle Hill Care Home for end-of-life care and sadly passed away quite quickly during her short stay. She received wonderful care and we could not have asked for more. All the staff I met were very kind and a real credit to the nursing home. I am so pleased that my aunt was able to spend her last two weeks at Thistle Hill, rather than in a hospital bed. A bid thank you to all the lovely people who looked after my aunt and supported me at such a difficult time."

Christine B rating: 4.38 out of 5

"After a very long hospital stay (my husband) where he refused to eat, the very first day at Thistle Hill Care Home he began again and never stopped until he left a month later! Lovely staff, kind and efficient, excellent food and a good atmosphere."

Christine H rating: 4.33 out of 5

"Professional, skilled care in beautiful surroundings. The added magic is the multi-culture of the staff. The care home offers that essential human connection to those living there and their relatives. Our family member experienced end-of-life care that has enabled our family to be closer. We can't thank you enough for the human touch alongside high standards in all aspects. Our loved on died peacefully with dignity and respect with support for the family too."

Benita T rating: 5.00 out of 5

"My mother sadly passed away in December, but the last few months that she spent in Thistle Hill were spent amongst very caring individuals. The level of care was very high, with frequent monitoring and contact. Mum talked very little in the months leading up to her death, but I think she spoke to the staff more than she talked to me. The staff were very supportive of me and my brothers, as well as my mother and that, was really appreciated. Of the 4 different care homes Mum had experienced in Harrogate, I would definitely recommend Thistle Hill for its compassion, care and understanding, much more so than some of the others."

J B rating: 4.58 out of 5

"Sadly my dad only spent 5 months with you but boy were they a fantastic few months. From the start he was made to feel like family and so were we, the staff are all wonderfully caring and went above and beyond to care for my dad right up to the end of his life and they even made that as pleasant an experience as it can be. Sometimes dad wasn't easy to care for with his dementia but they always dealt with him with compassion and understanding. The whole setting is so peaceful and has a lovely outside area which we could take dad out to on sunny days and the food is 5 stars, freshly baked cakes were a favourite of my dads. This home has everything you need and what's great is they make you as the visitor feel like part of their family too, they let you visit whenever you need and kept us informed of all dad's issues and treatments. I can not praise them all enough, thank you Thistle Hill I would highly recommend you to all."

Michelle D rating: 5.00 out of 5

"My dad was only with you for a few months before he passed away. The care he received from your staff was outstanding, he was treated with care and compassion and nothing was too much trouble. I am very grateful for everything that your staff did for my dad over those few months he was with you, the Father's Day celebration and Jubilee celebrations were well organised and led by your lovely activities coordinator."

L S rating: 5.00 out of 5

"Very caring, lovely staff."

V B rating: 5.00 out of 5

"Made both my parent's last year/months easy. Treated with care and dignity. Palliative care for my mum was outstanding, working closely with the NHS Palliative care team. On a personal note, all front-facing, admin and management were a lovely friendly group of people I consider friends. Thank you"

J L rating: 4.92 out of 5

"My father-in-law received end-of-life care, and it couldn't have been better. He loved his garden and had a lovely view from his window of the grounds. The staff were excellent, and nothing was too much trouble. The only thing I didn't really agree with was being given this review to fill in on leaving the care home just after my father-in-law had passed away; it would have been better to post it."

C B rating: 5.00 out of 5

"My wife spent five months in Thistle Hill and was extremely well cared for, given her sometimes stubborn and erratic mental behaviour. She received good personal interaction with most staff members who became her friends and walk out to go home 28/02/22."

J S rating: 4.5 out of 5

"Lovely, clean room, patient staff, good meals. Reception and management very helpful."

J H rating: 4.42 out of 5

"My mum spent the last 7-months of her life at Thistle Hill. I was nervous about her going there as I did not know the care home at all, and it was during the period of lockdowns, so I could not visit in advance. However, my nervousness was unfounded, and I found the home to be a bright, welcoming place with caring staff. Mum had a lovely room. There did seem to be plenty of activities, though unfortunately, Mum's mental health had deteriorated to such an extent she would not always join in. Mum passed away in the home in November. The staff had always been so kind to Mum and to me, never more so than in those final days and hours. They treated her with dignity and as if she were their own family member. I will always be grateful to them."

Val S rating: 4.58 out of 5

"Very happy with the quality of care being provided for my mother. All the staff at Thistle Hill are very committed and helpful, always put the resident first. They have kept going so well during the most difficult of times and I'm extremely grateful for their dedication, kindness and loyalty to the home."

P L rating: 5 out of 5

"My dad was only with you for a little no more than 2 weeks before sadly passing away. During that time he received the best care we could have asked for. The staff were extremely comforting, kind, understanding and helpful and most of all caring. We as a family thank you. Also, the care and love you showed to my mum was so lovely. Thank you again."

A K rating: 5 out of 5

"Thank you for the excellent care you gave to my husband during the short time he was with you. I am very grateful for all you did for him and the friendliness you showed me and my family. Thank you for everything."

V G rating: 5 out of 5

"Very good service provided. Dad seems quite happy, thank you."

Pippa W rating: 4.17 out of 5

"My mum, battling with Alzheimer's, spent the last 13 months of her life at Thistle Hill, Deighton unit, where the team looked after her with extraordinary care and dedication. Of course throughout this time they had to battle with the pandemic and the various restrictions that came with that, particularly for families trying to see and be with their loved ones. The team were very supportive, as best they possibly could be, through these difficult times and I would really recommend them to anyone looking for a similar care setting."

Helen R rating: 4.58 out of 5

"I am a person who visits my friend weekly. We have found over the couple of years, the home gives absolute first class service to their patient and treats visitors with respect and understanding. A first-class nursing home in a lovely setting."

John T rating: 5 out of 5

"I visit my dad every week at Thistle Hill in a Covid safe environment. He always looks so well cared for and happy even though he misses us terribly. The staff are amazing to my dad and he loves them all. I can feel I could not be more thankful that York County Council found a place for my dad at Thistle Hill, and I cannot recommend it highly enough. Thank you to all of the staff."

Dawn L rating: 4.75 out of 5

"My husband has been a resident at Thistle Hill for almost 2 years. He suffers from mixed dementia and after having a stroke, had to leave his previous care home. I have nothing but praise for the staff, who have looked after my husband with kindness, respect and understanding. The care they have given him has been excellent, nothing is too much trouble. Although he is no longer able to join in the entertainment, there is plenty on offer - a brilliant job has been done in these strange times. I would have no hesitation in recommending Thistle Hill."

S W rating: 3.92 out of 5

"The staff are great and very helpful. I just wish there was more physio support to help my brother to walk again and get his arm moving and also more support to help him recover further from his brain damage. We can't wait until we can take him out again and give him a huggle."

J M rating: 4.5 out of 5

"The care that my father gets on a daily basis is excellent. Staff are supportive and caring and have been excellent during Covid-19. Our father is happy, and all his health and social needs are met. We cannot be more thankful for everything he experiences. This is a fabulous place for those with additional needs to live. Our only gripe would be in relation to management."

J E rating: 4.36 out of 5

"This is a home from home. I am very happy here. The staff are kindness itself and nothing is too much trouble for them. I enjoy the food and every day here."

Barbara B rating: 5 out of 5

"Thistle Hill and staff is a wonderful home for my dad, he has dementia and Parkinson's and he has come close to dying a couple of times, both times he has bounced back from the brink thanks to the excellent care provided. It's a really lovely home and I feel my dad is at peace here. The staff and management are all really nice and polite at all times."

C P rating: 5 out of 5

"Moving mum to Thistle Hill was the best decision we have made. She is so well cared for and all the staff are fantastic. We cannot fault them. Since Covid-19 the staff have gone above and beyond to help my mum and us to still have contact with each other. The staff are coming in before their shift starts to enable us to speak to mum saying it's not too much trouble and they just want to ensure all their residents are happy. Thank you for all your hard work. It does not go unnoticed."

Emma F rating: 4.42 out of 5

"I always found all of the staff friendly, helpful and most importantly very caring towards my friend, who had dementia and although a lovely lady, towards the end, could be a little difficult and rude to them. They were all well aware that this was the illness, not the real lady and treated her with great patience and care. On her birthday they had a little celebration and persuaded her to have a shower and put on a smart dress. We brought wine and it was a lovely atmosphere. My friend did not like the food but, having said that she did not like any food! It always looked very good to me. Towards the end, during the COVID-19 pandemic, the staff made a special effort to organise FaceTime calls to me, which was a great comfort to both my friend and me."

Gina F rating: 4.42 out of 5

"1. Lack of communication: management to residents and relatives. 2. Lack of staff in all disciplines. High staff turnover: pay and inducement policy implications? Too much reliance on agency cover: cost?"

B S rating: 2.6 out of 5

"On the whole, the home is quite good, however staffing levels need assessing and more continuity on the night shift would make this an excellent home."

L M rating: 3.73 out of 5

"My husband was only in the home for a few weeks before he died. They looked after him extremely well. The staff were excellent and the atmosphere was very good."

Caroline O rating: 4 out of 5

"Thistle Hill seems to be a well-run home. The staff are happy. The residents are well cared for. The manager has an open door."

M S rating: 4 out of 5

"Staff were excellent with everything they did for my mum. She was treated with dignity when she died in the home. Staff should be told what a good job they do, and thanked."

Claire W rating: 4.92 out of 5

"The staff are so very kind to me. I like walking around the lovely walk at the back of the care home."

M R rating: 5 out of 5

"The staff and volunteers at Thistle Hill cared for my father who had been sectioned under the mental health act as his dementia caused him to suffer great anxiety leading to behaviour which could be both unpredictable and aggressive. During the 20 months he resided in the home, he calmed down enormously thanks to the high quality of the professional, patient care he received. My father is now at rest and my family and I would like to thank the team at Thistle Hill for all they did for him during his residency and for making us feel so welcome when we visited."

Rick H rating: 5 out of 5

"My mother has dementia and is not easy to handle as she is aggressive at times. Also, she has a high fall risk. When my mother ended up in hospital after breaking her thumb, her care provider wouldn't take her back and so we were left trying to find a care home provider. As soon as we went to view Thistle Hill, the welcome from walking into reception and upstairs in the dementia unit gave us such a warm feeling that my mum would be well looked after. The care is fantastic and nothing is too much trouble."

Anne C rating: 5 out of 5

"I have been a resident for nine years. We are short of carers, no cover when they have holidays, this time becomes very muddled. Dignity is not carried out at times. Some care staff have no bedside manners. We have new management, who don't seem to be in the same manner which we had yet. Cleanliness is poor, we have only one good cleaner. Value for money is low, as some jobs are very muddled."

Patricia C rating: 3 out of 5

"Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much."

James E rating: 5 out of 5

"Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed."

R R rating: 4.75 out of 5

"Have found care good and staff friendly. No feeding as done on peg feed."

J J rating: 4.3 out of 5

"This is a good place to come to and they treat you right. If you ask things they will do it for you."

Wayne C rating: 4 out of 5

"This care home is excellent in many ways. Staff are very good and are always helpful. Residents are treated with dignity. Cleanliness of the home is excellent, improvement of food is needed."

C W rating: 4.67 out of 5

"A quiet pleasant atmosphere about the place. The staff are very polite and approachable."

B A rating: 3.83 out of 5

"My brother took up residence in November 2017 so still finding his way around."

Leslie A rating: 4.08 out of 5

"Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance."

Richard C rating: 5 out of 5

"The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere. My wife has settled in very well."

Alan C rating: 4.83 out of 5

"Following a fall at home, hospitalisation and rehabilitation proved inadequate for my mother. Thistle Hill was one of only four care homes in North Yorkshire that could accommodate her with 24hour nursing. After inspection, we felt this was the only home that fully met her needs. She is immobile, doubly incontinent and has dementia. The staff were extremely helpful when my husband and I visited. They were able to accommodate mum immediately. She has a pleasant room which was freshly decorated for her with new furniture and curtains. She appears to be in a 'happy place' in her mind, even though she does not know where she is and is living in the past. We visit regularly, although not on set days, and she is always clean and tidy. The care that she is receiving appears to be excellent and we could not wish for more for her. The staff are always kind and helpful."

Rita R rating: 4.5 out of 5

"I visited 9 or 10 nursing homes and decided that this home was the best for my husband. He has been here for 5 months now and I am very pleased with the care he is receiving. The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him. He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime. I would certainly recommend this care home to anyone."

Valerie O rating: 4.08 out of 5

"This care centre is second to none. All staff know their job. Nurses - excellent! Carers - excellent! Every resident treated exceptionally well."

Alan M rating: 5 out of 5

"My family and I are extremely pleased with the care my father received in the two years he spent at Thistle Hill (February 2014 until end of December 2015) and would like to take the opportunity to thank all those involved. The staff, without exception, formed very good relationships with him and anticipated his needs very well, responding to him consistently as a valued individual with calmness, skill and good humour, despite the fact that his dementia could cause him to behave in a difficult manner at times. The end of life care during his last illness was absolutely outstanding and was better than anything we could have hoped for. The skill and compassion of the nurses and carers involved in this were amazing and they frequently went the extra mile. In addition to the fact that his death was enabled to be extremely peaceful and 'right', they never failed to look after us as a family and the ten days we spent between us at his bedside were made as comfortable as possible with numerous very thoughtful gestures being made. We will never forget Thistle Hill and will recommend you very highly to all family and friends. Thank you."

Meg rating: 4.92 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Thistle Hill Care Home offer?

    Thistle Hill Care Home offers Nursing care, Dementia care, Respite / Short stay.