Reviews for Sutton Valence Care Home

We score 9.9/10

17 Reviews


22 July 2022

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What our families say on

"Having moved from an inadequate care home to a Barchester care home I have found a remarkable difference in the quality of care and support staff, who are eager to help their residents and family. My wife is happy at this care home and she has praised all the staff for what they do."

John B rating: 5.00 out of 5

"All the staff here are friendly and nice. Thanks for looking after my wife and me when I visit. Top marks for all the care. Special thanks for setting up a fabulous Mother's Day lunch. The manager has gone above and beyond to help our family and we will be forever grateful for his support. Please pass on my sincerest thanks to everyone that works hard to look after my wife."

John B rating: 5.00 out of 5

"Thank you so much. We couldn't have asked for a more welcoming home at a very difficult time; the home is unlike any others that we have encountered. The manager truly understands people's needs and cares about everyone in the home. The staff are professional, caring and respectful - amazing people. Food is appetising and delivered at the right temperature. We are so pleased we have found such a wonderful home and one that we would recommend this home without any reservation."

Sharon B rating: 5.00 out of 5

"Thank you so much. We couldn't have asked for a more welcoming home at a very difficult time; the home is unlike any others that we have encountered. The manager truly understands people's needs and cares about everyone in the home. Staff are professional, caring and respectful - amazing people. Food is appetising and delivered at the right temperature. We are so pleased we have found such a wonderful home and one that our family feel comfortable with. We would recommend this home without any reservation for your loved ones."

S B rating: 5.00 out of 5

"The chef made my nan a special gluten-free birthday cake which absolutely made her day. The team in the dining room were so helpful and kind making her day so special. We loved dining with her to celebrate."

Emily M rating: 4.17 out of 5

"Absolutely wonderful staff, looked after Mum and Dad so well."

Lisa B rating: 5.00 out of 5

"I could not have asked or wished for better care for my dad. The staff were all so engaging and professional and treated Dad with so much respect. Thank you."

Paul K rating: 5.00 out of 5

"All staff, both admin and nursing were very caring and helpful. They understood the needs of my husband and the requirement to encourage my husband to get up and not stay in bed all day. They encouraged him to be sociable and to eat and drink. He actually put on weight which is very good as he lost a lot of weight since he's been ill."

H W rating: 4.75 out of 5

"The refurbishment of the main/public part of the home is excellent, a transformation. We are looking forward to the next stage as Mum's room can be smartened up, hence the lower rating for "rooms". The work was done very well and the builders were very considerate of the residents and visitors. Mum is very happy here and being able to "take her for coffee and cake" in the cafe area is a game changer - she really enjoys this and comes to life. Thank you to all of the staff who work so conscientiously."

Clive R rating: 4.83 out of 5

"My mother was only a resident for a little over three months. During her stay at the home she was treated with the utmost care, respect, compassion and thoughtfulness. The staff were exemplary in carrying out their duties and were diligent in their care and attention to my mother, as well as to all of the other residents. The facilities were superb, even though refurbishment work was taking place for part of her stay. I cannot praise the staff enough for their professionalism and care and attention. I would heartily recommend this care home without reservation."

Lawson W rating: 5.00 out of 5

"My nan has been here for almost one year, we wouldn't want her to be anywhere else! The staff are all so kind a lovely, and take care of her every need. The recent refurbishment is amazing - just like a fancy hotel! Keep up the brilliant work Barchester!"

Kerry F rating: 5.00 out of 5

"Mum has been in here for almost a year. Previous to Mum, my auntie was here. I could not wish for a better home for my mum to be in. The staff are caring and thoughtful. They will fetch Mum anything she needs. Many thanks."

J J rating: 5.00 out of 5

"My father passed away after being reunited with Mum. It was important that Mum attended Dad's funeral after 72 years together. Mum has dementia and is incontinent, which makes it difficult. The staff were amazing and supported Mum at Dad's funeral."

Ann L rating: 4.58 out of 5

"I have now lived here for over 10 yrs and at the moment we are having major work being carried out in the home. I'm so much looking forward to seeing the finished outcome because what has already been done is amazing. All the staff are doing so well to keep our lives as normal a day as they can. All staff in all departments are so nice they will always go above what their job is to help you out. The staff on the ground floor are awesome. Also, the builders in the home are such a lovely lot of people they are explaining to us along the way all that they are doing. Thank you. The home is a lovely friendly place to be, it is a home."

Adele G rating: 5.00 out of 5

"My aunt has been in the home for four years and I have always been very satisfied with the home's kind care and attention. Therefore, when Mum needed care I had no problems sending her there."

J J rating: 4.58 out of 5

"I always find the activities and entertainment at the home appropriate and fun the client really enjoys the interaction and the activity staff makes sure that everyone is included. I have enjoyed every event and activity I have been involved with the most recent one even includes a visit from a pearly king and queen."

V G rating: 4.08 out of 5

"My mum has been at Sutton Valance for nearly 4 years now and she could not be in a better place. Every member of staff is caring and loving to my mum and also to me and my family. Nothing is too much trouble for any member of staff, whatever department they may be working in. My mum is extremely happy and adores all the staff. Four years ago when I first stepped into Sutton Valance I felt at home and that is how I feel today. A big thank you to you all."

Diane F rating: 4.92 out of 5

"All the staff at Sutton Valence from reception to care, nursing and activities were brilliant. Everyone cared, showed compassion at difficult times and made the end-of-life experience for my father the best it could be. We were made to feel at home, my grandchildren were looked after, and we were all known, treated with respect and a part of the care home community. I couldn't have wished for a better home for my dad. Thank you, everyone."

Justin B rating: 4.92 out of 5

"I found everyone very caring for my husband. Very friendly staff and welcoming."

S L rating: 4.50 out of 5

"I found everyone very caring for my husband."

Jacquelyn C rating: 4.9 out of 5

"My mum has received such wonderful nursing and care whilst a resident. From the warm welcome, the reception staff give upon entering to the amazing relationships the staff build with not only my mum but our whole family; this place rightly deserves the word home in its title. Covid has made everything difficult but over the last year, staff have worked hard to ensure we have been able to maintain good and regular contact whilst not compromising on health and safety. The management has supported their staff effectively, been personally on hand to help us when needed and I feel sure they truly appreciate what dedication is on display every day. Whilst I won't name individuals, there are particularly special people here for whom this is obviously a vocation and I feel blessed they have cared for, listened to, laughed with and nurtured my mum."

Claire P rating: 4.5 out of 5

"Very friendly staff and welcoming. The care home is clean and well organised, and I feel my friend feels safe and looked after. I'm very pleased with Sutton Valence."

Lygia D rating: 5 out of 5

"My father continues to receive excellent care and all the management and staff are always friendly and approachable. I cannot fault in any way the care he has received since day one of his arrival at the home. His health has improved and to hear him praise the staff and the food he gets always brings a smile to my face. Keep up the exceptional work. Many thanks."

S D rating: 5 out of 5

"Sutton Valence is an excellent care home in most respects. All staff show dedication, kindness and understanding, which you dream you will find; it is far beyond expectation. The food provided was a delight; nothing was too much to ask for. Some superb tastes were created, Thank you maintenance, extremely good. Gardens pleasing, restaurant very pleasant, ascces to light entering the home very good indeed."

Julie B rating: 4.64 out of 5

"My mum was very happy at Sutton Valence. She said she felt well cared for and the staff are very attractive. She is returning for a second visit later this summer and feels very settled with her experience and doesn't mind returning."

M H rating: 4.09 out of 5

"I found Sutton Valence nursing home to be a very caring environment. My mother-in-law had severe diabetes when she arrived at the home but the two wonderful nurses get the diabetes all under control. I would highly recommend the caring staff and my mother-in-law said how wonderful they were. Even during covid, the home provided a safe environment where we could visit her, see her and talk via a microphone and screen."

D M rating: 4.67 out of 5

"My mother came to Sutton Valence for a months respite care and to see if she was ready for full time care home living. Although at the end of the month she decided she can continue to live independently for the time being - I cannot fault the care, understanding and friendship she was given during her stay. Well done to the team."

J U rating: 4.5 out of 5

"Thank you to the manager and all the staff for their care and love they give to our Mum since she came to stay 3 years ago. It has certainly been a challenging year for all be it resident, staff and relatives. The staff have continued throughout to provide an excellent service and environment for our Mum to be cared for safely. It is very reassuring to see that she seems happy and content within such a lovely environment by staff who show that they care and treat her as if she was their own relative. When visiting it is also appreciated that l always feel so welcome by friendly and familiar staff (the staff turnover appears low) who knows Mum. If I have a query it is always dealt with promptly and nothing is too much trouble."

Valerie C rating: 4.5 out of 5

"I can't thank the whole Barchester Sutton Valence team enough for the care and kindness they give to my mum. She has been with them for several years now and I know she regards them as family, which has been such a comfort for her children during these strange and uncertain times."

Janet H rating: 5 out of 5

"Unclear Covid rules, it is difficult to give a review on all aspects of the home. But the pieces I have seen and dealt with have been nothing but 100%. Impressed by the staff especially. Very good, safe place for my Dad to be."

Brian D rating: 5 out of 5

"Sutton Valence Care Home offer excellent care to both of my parents, who have resided there for over two years. All the team offer a wealth of experience, warmth and care to all the residents, and my parents have truly settled in the home. The staff all understand the needs of my parents who have been married for over 70-years and meet my father's demands for endless cups of tea! They are happy to discuss any of my concerns regarding their health, and during the pandemic, have worked extremely hard to keep all the residents and staff safe. I would definitely recommend Sutton Valence Care Home."

R S rating: 4.83 out of 5

"From the first day my father was sent to the care home, I have found all the staff very friendly, and important to me, very approachable; his care has and continues to be outstanding. His health has improved. My father is happy with everything, even though sometimes he says he would like to go home. Keep up your good work."

Stephen D rating: 4.58 out of 5

"Very happy with the nursing care my husband is receiving due to a very unpleasant and painful pressure sore which he contracted whilst still in hospital after suffering a stroke in September 2020. All the staff are very helpful and caring when I need to speak to them."

J M rating: 4.75 out of 5

"My father was cared for at Sutton Valence between April 2020 and January 2021. The care he received was excellent and he was kept safe from Covid. We can't praise the staff enough for their care and attention. Thank you."

N T rating: 5 out of 5

"My dad is well known and cared for. Staff are friendly to me when I phone or visit. Throughout the Covid period, my dad has been very safe, and at all times, I have been contacted if there have been any concerns. Overall, the staff at Sutton Valence Care Home are excellent. However, Barchester (the owners) seem very poor on the finance side of things."

Nicholas L rating: 4.17 out of 5

"We have been so lucky to have been able to visit Mum throughout the pandemic. Barchester have gone to great lengths to make this happen. First, in the summer there was an outdoor marquee. Then as the weather turned cold, they erected an airtight room with a huge glass screen, within one of the lounges. Also installing the 'loop' hearing system. We visit Mum every week! Mum refers to many of the staff as 'her angels', to whom we are very grateful. Thank you, Barchester."

B G rating: 4.67 out of 5

"The staff have been working so hard, and shown incredible dedication during these difficult times. We feel confident that our mum is in the best place we could find, she is looked after well, and with genuine care and companionship. We are always able to discuss her care with the nursing staff, and they contact me readily if they need to. We miss her terribly, but we miss seeing all of you too Sutton Valence."

Sandra C rating: 4.5 out of 5

"My mum was moved to this home by the mental health department so it wasn't chosen by me, but I couldn't have chosen better myself. I couldn't have asked for a nicer, more caring place for her to spend her last years and I will be forever grateful for all that was done for her."

Linda B rating: 5 out of 5

"Great care given to my mum by the staff and management at Sutton Valence Care Home."

Martin W rating: 5 out of 5

"A very trying year all around, but Sutton Valence Care Home has done a tremendous job keeping everyone (residents and staff) safe whilst also facilitating visits by friends and relatives in a Covid secure, yet friendly atmosphere. Well done to all for rising to the unbelievable challenges that the months have presented!"

Martin S rating: 4.08 out of 5

"My Mum has been in this care home since October 2020. She has settled in well and is very happy. I cannot fault the nursing care my Mum is receiving. She always looks clean and well looked after and is always happy when family visit. I myself have had a lot of support when needed form the manager and nurses, always have got the time to talk to you, always let me know when there are any changes."

Doreen R rating: 4.92 out of 5

"I was very happy with the way my brother was looked after. They were kind, considerate and always kept me informed."

C B rating: 4.25 out of 5

"My dad came to the home at the beginning of July, and I have to say I cannot begin to say how happy we are that he's there. He receives wonderful care. Thank you for taking him and looking after him."

B S rating: 5 out of 5

"Staff are very friendly and helpful. I feel my dad is well looked after."

J W rating: 4.5 out of 5

"So we have visited Mum during Covid-19 and I can only say how amazing the home have been during this time. We have seen Mum at a distance and she looked so beautiful, her hair was neat, her clothes were lovely and she looked very comfy in her chair. Thank you for all the safety measures you have put in place to keep everyone healthy, you have gone above and beyond."

Sarah B rating: 4.67 out of 5

"We looked at many care homes and from the start felt this was the right one. Staff were smiling, and happy to engage with us. The communal areas were spacious, bright and open, offering daily activities, or peace and quiet. Since mum arrived there before Christmas, they have made every effort to get to know her and anticipate her needs and dementia-related anxieties, responding with genuine warmth, and professionalism. (The food is also extremely good). During the stresses of the COVID situation, they have shown great dedication and it has made a huge difference to us to be able to talk to management that seems to have a natural ability to work with people and create a care environment that is like an extended family. We miss mum terribly but we all feel better knowing she is there. Thankyou Sutton Valence."

Sandra C rating: 4.42 out of 5

"This care home is the best. Therefore we were only too happy for our mother to stay there."

C R rating: 5 out of 5

"Both my parents have been at Sutton Valence for just over a year. They have their own rooms but are next to each other which is perfect. They are always treated with respect and care. They always appear to be smart and well cared for. We are so grateful for the way the staff have kept them safe through this terrible virus. We are encouraged to take little treats and it is never too much trouble to take the phone to them so that I can keep in touch whilst unable to visit. The staff work incredibly hard and are always bright and cheerful. Just before the lockdown Mum and Dad were taken to the seaside, with two staff, for a fish and chip lunch. They loved it."

Christine A rating: 4.67 out of 5

"Both of my parents have been well looked after for two years now. I have been impressed by the level of attentive care they have received. Any concerns I have had, have been addressed immediately and they are being able to move into this later stage of life with due respect to the challenges each of them faces."

C K rating: 4.25 out of 5

"The staff under the Manager's eye have both stepped up to and gone beyond their duty to us. Even behind the masks, they smile. We can see it in their eyes and their undying care. Long shifts from start to finish, such dedication, thanks to one and all."

Lynn W rating: 4.58 out of 5

"I would like to express my gratitude and thanks to the manager and all the staff for their continuing love, care and daily attention they give to my elderly parents. They have made their final years a better quality of life than if they had remained at home. The staff have also provided great support to my sister and me, particularly when significant decisions have had to be made. I cannot thank them enough for all they have done for them and us. Their standards of care are beyond words, especially at this difficult time during the lockdown. Thank you."

V C rating: 4.08 out of 5

"Friendly and helpful staff at all times. Downstairs public spaces are amazing, with plenty of room to entertain visitors. Daytime events for everyone to enjoy. Always made welcome when visiting."

J B rating: 4.45 out of 5

"My mother has lived here for over 2 years and is 96 years old. She has double incontinence and is not able to stand or walk. Then staff are all very good and if asked for help will always do whatever they can. Mums room could do with redecorating and the window frame sticks however she is comfortable on the whole."

Rosemary P rating: 3.4 out of 5

"I am really pleased with the way the staff at Sutton Valence Care Home look after my mother. They all know her and her ways and do their best to make her comfortable. If there are any issues they call me, even late at night."

Clive R rating: 4.17 out of 5

"Unfortunately, my daughter who is disabled and in a wheelchair, has several complicated medical problems and had to go into a home several years ago. Because of her age, it was proving very difficult to find a suitable place for her. Sutton Valence's manager made a visit to her in the London hospital she was in and agreed they had a place for her. Within days she was able to leave hospital and was made to feel welcome and settled quickly in what has now been her home for several years. I can only praise all the management and staff for their care and support they have given her myself over what has sometimes not always been easy."

Joyce G rating: 5 out of 5

"All the staff are friendly and helpful. From the moment of emergency admission, they have been welcoming and attentive. We are truly very appreciative of our parents care."

C K rating: 4.33 out of 5

"Friendly staff, clean pleasant rooms. Good care."

Kathy W rating: 3.83 out of 5

"The care home is spacious, well lit, lovely ground floor provides an ideal indoor circuit for those residents able to walk/use a Zimmer frame to exercise. Individual rooms are a comfortable size. Staff are pleasant and welcoming."

Alison M rating: 4 out of 5

"I thoroughly enjoy residents visits, so much going on in the home. Today was a Rock and Roll day with the place decorated out with pretty pink tablecloths in the dining room and old records used for tablemats. Pink and white balloons hanging from light and decorations in dining room. Staff dressed in Rock and Roll clothes and a lady entertainer dancing and singing with staff joining in and residents enjoying themselves. I often stay for lunch where the food is good and such good value. My resident is happy and treated with dignity."

Britt M rating: 4.73 out of 5

"Always a warm welcome and warm temperature wise. Friendly atmosphere. Clean and cosy surroundings. My friends in the home seem happy and comfortable. Staff always friendly and helpful. Easy access to friends. Lift always feels a bit wonky so I use the stairs."

Sheila C rating: 4.57 out of 5

"I am more than pleased with the care my husband receives. Staff are extremely kind and helpful. Cleanliness is very good."

N C rating: 5 out of 5

"My mother always appears to be well looked after. Standards of nursing care seem to be high and the food is of a good quality."

J W rating: 4.18 out of 5

"When my mother needed to go into a home, this was my immediate choice. The home feels like a family run business and as I live close, I thought this would be an obvious choice. Before she came to the home, my mother needed to be in another home for 3 weeks and although it was closer to where I live, with more facilities, the staff were not pleasant. It just goes to show that it's the staff that make a huge difference in the choice of the home regardless of how up to date the facilities are or how much the home costs. I would highly recommend this home."

John W rating: 4.58 out of 5

"Good respite care for my 83-year-old father (Parkinsons Disease) staff quickly responded to a few points. Would use the facility again."

H M rating: 3.92 out of 5

"From the time my mother arrived at the Sutton Valence Care Home, she has been treated with respect and dignity. The staff are caring and considerate of her needs. Although my mum chooses not to "join in" with the activities, there are plenty of classes to choose from. The only thing that lets the home down is the poor décor of the rooms. My mum moved in in April 2013 and her room needed decorating then and it still has not been done."

S R rating: 4.17 out of 5

"Could not have found a better care home. The standards are excellent, the staff are very caring and professional, treating those in their care with dignity. The only criticism is the car park where much space is taken up by raised unkempt flower beds. It really can be quite hazardous when manoeuvring dodging pedestrians and other vehicles."

J B rating: 4.92 out of 5

"My mother has been in the care home for 11 months. She is unable to do anything for herself and we have found her care to be very good. She is always clean and well cared for in her personal care and is treated with kindness and respect. Any medical problems are dealt with promptly by the nursing staff. We have found all the staff to be caring, friendly and approachable. No complaints."

K P rating: 4.58 out of 5

"This is a very good care home ......My mother is currently in her 4th week at SV for respite care. She has nothing but praise for the carers, she says they are all lovely. There are activities arranged throughout the week. Some of the care team are very good at encouraging the residents to take part. Two particular Care Assists are particular 'stars'. Food; I have only seen the fish and chips and a quiche, but both looked really good!"

Bethan G rating: 4.25 out of 5

"Our mother/mother-in-law moved into Sutton Valence Care Home in July after being diagnosed with terminal cancer. She could no longer care for herself or cope at home. Sadly she passed away on 23rd October. Words cannot express how grateful we are for the care she received while at the home. The staff are understanding, patient, considerate and very caring. Our mother thought of them like her second family and very close friends. She felt very safe and secure and loved every minute she was there."

JL rating: 4.33 out of 5

"I visit on a weekly basis and find the home very well run and have been unable to find any faults."

Irene B rating: 5 out of 5

"Both my parents were in this home until they died. Both times the staff were very supportive, they gave my parents such good care and supported me through the hard times, can't thank them enough."

Sandee B rating: 4.75 out of 5

"Mum feels at home and safe - all the staff are wonderful."

Colin P rating: 5 out of 5

"My wife suffers from dementia. She is 83 and is now unable to get out. Occasionally with her permission a care assistant gets her into an armchair. She has very limited conversation and her memory is very bad to the extent that she barley remembers which of our children visited the day before. My visits only last for 1/2 an hour or so due to lack of her interest. I find the care assistants really live up to their name and lavish her care more than I would be capable of. I was pleasantly surprised by the care homes position overlooking a cricket ground and the countryside. I have every confidence that my wife is in the best accommodation with excellent care."

Geoffrey W rating: 4.8 out of 5

"Whenever I have visited the above home, I have been impressed by the warmth and friendly atmosphere toward visitors and clients. I understand that much is done to make clients lives more comfortable and interesting and would recommend Sutton Valence to anybody seeking a safe secure and happy environment."

Linda B rating: 4.64 out of 5

"Dad got the best care."

Kay C rating: 5 out of 5

"The management and carers were excellent from the moment we arrived at the home until my parent passed away. It was lovely to meet the manager and have him explain the everyday running of the home and not feed us with promises that would not be kept. Thank you for making my dads last days special."

J D rating: 3.73 out of 5

"My mum was in the care home for only a short while, unfortunately, but the care she received was amazing. The staff were fantastic, nothing was too much trouble, I only wish she had moved here sooner. I would definitely recommend this care home."

S B rating: 5 out of 5

"My mum has been a resident at this home for nearly 4 years now. Sadly she passed away recently, throughout her stay she was treated with the utmost care and respect. She received the best of care and I would sing the praises of this home to all family and friends. I couldn't be with her when she died. but staff stayed with her so that she wasn't alone at the end."

Sandra D rating: 5 out of 5

"Always a pleasant place, homely, spacious and well present and decorated for all events. Staff always have time and never rush you. Thank you to all of you."

D W rating: 4.5 out of 5

"From witnessing a first Christmas meal in a care home setting I was delighted to be part of the experience. I felt the staff coped admirably in what was potentially a stressful situation. All the residents were treated with care and dignity, plus the food was excellent. Nothing was too much trouble and I want to thank all the staff very much indeed."

K S rating: 4.08 out of 5

"My father has been a resident for 3 months. He has very poor mobility and needs help in all areas. All the carers are thoughtful and kind. Dad is kept clean at all times and his dignity is always respected. There is a friendly upbeat feel around the home with staff who smile and say hello as they pass. The nursing staff are professional and always have time to talk. The food is tasty. We often stay for lunch in the lovely dining room."

L T rating: 5 out of 5

"My husband was in respite care for a fortnight. All the staff were kind and polite he was well looked after. The place could do with a refurb otherwise the location is lovely and quiet."

S S rating: 3.33 out of 5

"My mother has been a resident since March 2013 and the home has always been a friendly and safe place. The changes in staff and management have had differing effects. My mother prefers to stay in her room and is unable to walk therefore she regards her carers as her friends and recent changes to move staff around has caused her some upset, otherwise my family have no real issues, sometimes laundry items have gone missing and there were no proper towels in her room for nearly a week."

M M rating: 3.67 out of 5

"Dad was only a resident for a short time, 4 weeks at Sutton Valence Care Home. He was on end of life care and I found all the staff very professional and compassionate in looking after my father. I would have no hesitation in recommending Sutton valence to any of my friends and family."

J H rating: 4.8 out of 5

"My mum has been at Sutton Valence Care Home for three years now and we have always been given peace of mind that she is well cared for and she like myself are very fond of the whole team. We feel very lucky that this was our chosen home. Not only have I recommended Sutton Valence but you have residents as a result."

Janet H rating: 5 out of 5

"I have lived at Sutton Valence since April 2017, I have Parkinson's and Parkinson's disease dementia. The staff and team are very caring and good company. I enjoy the variety of people, activities and food. There is always a cheery atmosphere with lots of things going on. If I want company it's there, but if I want quiet, I can choose. Having the choice and still maintain independence is important to me. I can do this with support and safety. I would highly recommend it to both family and residents."

L W rating: 5 out of 5

"My Father was in the home for only three weeks because he could no longer live alone with a nasty bowel cancerous condition, but in that time the nursing and care he was given was fantastic. The local Hospice were equally amazing, working with and liaising with the nurses in the home and visiting to advise on medication. He had personal contact at the home with the local GP who visits once a week or more if needed. All staff are friendly, cheerful and kind. On the last night before my Father passed away we were given undivided attention with offers of hot and cold drink, and most of all reassurance on his medical condition as he neared the end. We as a family would recommend the home to friends and family."

V W rating: 4.33 out of 5

"I am very happy with the way my mother has settled into the home. She seems very contented. I would recommend it."

M G rating: 4.83 out of 5

"This home has organised so many wonderful forms of entertainment for us for rthis Christmas period. The Maintenance assistant and her band of elves have made a fantastic job decoraitng he home. Most of it done in her own time. The staff from all reas are getting into the Christmas spirit and making it a very joyful time for everyone. I want to take this chance to say a big thanks to all my carers and other staff for the wonderful care and support I have been given over this hear. All I can say is 100% in all- areas. Thanks to the Senior Nurse and your band on the ground floor."

Adele G rating: 5 out of 5

"Very good care home, all staff and management are friendly. Nothing is too much trouble - in good hands which is what we want."

Clive R rating: 5 out of 5

"The home is very good. I was discharged to another home and came back to Sutton Valence as the caring at the home is very good."

Hilda W rating: 4.92 out of 5

"Very happy and lovely home. Everyone is very kind. We have no complaints."

M B rating: 5 out of 5

"My mother has been a resident at Sutton Valence since September 2017. From the moment of her arrival, she has been treated with respect, warmth and often real affection. The staff are wonderful, getting to know my mum so well and responding to her so sensitively. A brilliant place!"

Juliet M rating: 4.5 out of 5

"Extremely satisfied with the care of my husband. Our wedding anniversary recently was myself having dinner with him, which was absolutely delicious. All fresh food and brilliantly cooked, for a small fee. Compliments to the chef and also to the great, happy carer who served us! Thank you to you all."

Shirley W rating: 4.67 out of 5

"Sutton Valence Care Home is a very caring, welcoming environment. The home is clean and bright with communal rooms for residents to enjoy. Food good and varied. Home tries very hard to make events enjoyable. Nursing staff very caring and efficient level of care."

D H rating: 4.75 out of 5

"The staff are friendly, always willing to assist. The home has a very content, calm atmosphere. The cleanliness is very good and nothing seems to be overlooked. The food is of a very high standard. I'm extremely pleased with the care that dad's receiving."

Lesley P rating: 4.75 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Sutton Valence Care Home offer?

    Sutton Valence Care Home offers Nursing care, Residential care, Respite / Short stay.