Reviews for Sutton Valence Care Home

My mother spent 2 weeks here for respite care A lovely residential home, meticulously kept with such a friendly & welcoming atmosphere. The staff are all very professional, caring, respectful &, most importantly, very friendly people . Providing an exemplary service and always with a smile.
The food is of a very good standard and the activities are varied & always engaging but never any pressure placed on the residents to participate.
My mother was sorry to leave & hopes to return in the summer of possible.

From the moment I stepped through the door, This is a wonderful place, every member of staff is so caring and compassionate the residents are in their home from home given the utmost respect and always given the very best of everything. The dining experience itself was amazing. Robert Dura May, knows each resident by name and greets them as though they are family. A very restorative experience for me in human nature, and how care for those needing care can be.

Sutton Valence Care Home is in my opinion more like a 5 star hotel then a care home. It is always pristine clean, and all the staff are smartly dressed and very well mannered. The property istself is beautiful inside and out. The residents are treated with respect and it is clear that the carers love what they do. The food is always very well done and home made. I am a care home entertainer and I have been made to feel like part of the team. I would definitely want a loved one to stay at Sutton Valence.

"I've been a resident in the home for over 13 years and its the best thing I have ever done. Everyone has a thought about a care home 'my life has to stop' Thats totally the opposite. The home is one BIG Happy family and its the staff that make this. We are treated with respect and encouraged to continue doing what we love. They will supoort in all ways. The Activity Team are doing some awesome activities trying to give us lots of new things to try. maybe we had thought it not possible anymore but with help from them and words, 'Just Give it ago' The Nursing and Care Team on my unit are the most supportive, professional. and helpful people ever nothing is too much trouble. Thank-You."

Adele G
carehome.co.uk rating: 5.00 out of 5

"Facilities very good but of late is has been difficult to enter the building as I have to wait out for long to get someone to me in. Staff are very friendly and always welcoming."

E S
carehome.co.uk rating: 4.58 out of 5

"My mother has received superb care and nursing at Sutton Valence for the past seven and a half years. Staff are empathic and sensitive, providing a calm and comfortable environment. I would have no hesitation in recommending this home."

Juliet M
carehome.co.uk rating: 5.00 out of 5

"Very welcoming - excellent support for visitors - coffee station - chairs. My friend says she is well looked after. She feels safe."

M P
carehome.co.uk rating: 4.10 out of 5

"Since my husband has been here it's been excellent he has put some weight back on as he lost a lot in the last home. Everyone here is so welcoming and happy my husband and all of my family thinks this is a beautiful place it's clean and all of the staff are brilliant we love them all as they care so much I can't say enough nice things about them all, but thank you all."

Veronica C
carehome.co.uk rating: 5.00 out of 5

"I cannot fault the care my mother has received. All the staff have been exemplary. The recent Birthday celebrations that the home organised were wonderful and much appreciated by all the family. Excellent!"

V N
carehome.co.uk rating: 5.00 out of 5

"The staff have been working so hard, and shown incredible dedication during these difficult times. We feel confident that our mum is in the best place we could find, she is looked after well, and with genuine care and companionship. We are always able to discuss her care with the nursing staff, and they contact me readily if they need to. We miss her terribly, but we miss seeing all of you too Sutton Valence."

Sandra C
carehome.co.uk rating: 4.50 out of 5

"Great care given to my mum by the staff and management at Sutton Valence Care Home."

Martin W
carehome.co.uk rating: 5.00 out of 5

"My dad is well known and cared for. Staff are friendly to me when I phone or visit. Throughout the Covid period, my dad has been very safe, and at all times, I have been contacted if there have been any concerns. Overall, the staff at Sutton Valence Care Home are excellent. However, Barchester (the owners) seem very poor on the finance side of things."

Nicholas L
carehome.co.uk rating: 4.17 out of 5

"My father was cared for at Sutton Valence between April 2020 and January 2021. The care he received was excellent and he was kept safe from Covid. We can't praise the staff enough for their care and attention. Thank you."

N T
carehome.co.uk rating: 5.00 out of 5

"Very happy with the nursing care my husband is receiving due to a very unpleasant and painful pressure sore which he contracted whilst still in hospital after suffering a stroke in September 2020. All the staff are very helpful and caring when I need to speak to them."

J M
carehome.co.uk rating: 4.75 out of 5

"Sutton Valence Care Home offer excellent care to both of my parents, who have resided there for over two years. All the team offer a wealth of experience, warmth and care to all the residents, and my parents have truly settled in the home. The staff all understand the needs of my parents who have been married for over 70-years and meet my father's demands for endless cups of tea! They are happy to discuss any of my concerns regarding their health, and during the pandemic, have worked extremely hard to keep all the residents and staff safe. I would definitely recommend Sutton Valence Care Home."

R S
carehome.co.uk rating: 4.83 out of 5

"Unclear Covid rules, it is difficult to give a review on all aspects of the home. But the pieces I have seen and dealt with have been nothing but 100%. Impressed by the staff especially. Very good, safe place for my Dad to be."

Brian D
carehome.co.uk rating: 5.00 out of 5

"I can't thank the whole Barchester Sutton Valence team enough for the care and kindness they give to my mum. She has been with them for several years now and I know she regards them as family, which has been such a comfort for her children during these strange and uncertain times."

Janet H
carehome.co.uk rating: 5.00 out of 5

"Thank you to the manager and all the staff for their care and love they give to our Mum since she came to stay 3 years ago. It has certainly been a challenging year for all be it resident, staff and relatives. The staff have continued throughout to provide an excellent service and environment for our Mum to be cared for safely. It is very reassuring to see that she seems happy and content within such a lovely environment by staff who show that they care and treat her as if she was their own relative. When visiting it is also appreciated that l always feel so welcome by friendly and familiar staff (the staff turnover appears low) who knows Mum. If I have a query it is always dealt with promptly and nothing is too much trouble."

Valerie C
carehome.co.uk rating: 4.50 out of 5

"I found Sutton Valence nursing home to be a very caring environment. My mother-in-law had severe diabetes when she arrived at the home but the two wonderful nurses get the diabetes all under control. I would highly recommend the caring staff and my mother-in-law said how wonderful they were. Even during covid, the home provided a safe environment where we could visit her, see her and talk via a microphone and screen."

D M
carehome.co.uk rating: 4.67 out of 5

"My mother came to Sutton Valence for a months respite care and to see if she was ready for full time care home living. Although at the end of the month she decided she can continue to live independently for the time being - I cannot fault the care, understanding and friendship she was given during her stay. Well done to the team."

J U
carehome.co.uk rating: 4.50 out of 5

"My mum was very happy at Sutton Valence. She said she felt well cared for and the staff are very attractive. She is returning for a second visit later this summer and feels very settled with her experience and doesn't mind returning."

M H
carehome.co.uk rating: 4.09 out of 5

"Sutton Valence is an excellent care home in most respects. All staff show dedication, kindness and understanding, which you dream you will find; it is far beyond expectation. The food provided was a delight; nothing was too much to ask for. Some superb tastes were created, Thank you maintenance, extremely good. Gardens pleasing, restaurant very pleasant, ascces to light entering the home very good indeed."

Julie B
carehome.co.uk rating: 4.64 out of 5

"My father continues to receive excellent care and all the management and staff are always friendly and approachable. I cannot fault in any way the care he has received since day one of his arrival at the home. His health has improved and to hear him praise the staff and the food he gets always brings a smile to my face. Keep up the exceptional work. Many thanks."

S D
carehome.co.uk rating: 5.00 out of 5

"Very friendly staff and welcoming. The care home is clean and well organised, and I feel my friend feels safe and looked after. I'm very pleased with Sutton Valence."

Lygia D
carehome.co.uk rating: 5.00 out of 5

"My mum has received such wonderful nursing and care whilst a resident. From the warm welcome, the reception staff give upon entering to the amazing relationships the staff build with not only my mum but our whole family; this place rightly deserves the word home in its title. Covid has made everything difficult but over the last year, staff have worked hard to ensure we have been able to maintain good and regular contact whilst not compromising on health and safety. The management has supported their staff effectively, been personally on hand to help us when needed and I feel sure they truly appreciate what dedication is on display every day. Whilst I won't name individuals, there are particularly special people here for whom this is obviously a vocation and I feel blessed they have cared for, listened to, laughed with and nurtured my mum."

Claire P
carehome.co.uk rating: 4.50 out of 5

"I found everyone very caring for my husband."

Jacquelyn C
carehome.co.uk rating: 4.90 out of 5

"I found everyone very caring for my husband. Very friendly staff and welcoming."

S L
carehome.co.uk rating: 4.50 out of 5

"All the staff at Sutton Valence from reception to care, nursing and activities were brilliant. Everyone cared, showed compassion at difficult times and made the end-of-life experience for my father the best it could be. We were made to feel at home, my grandchildren were looked after, and we were all known, treated with respect and a part of the care home community. I couldn't have wished for a better home for my dad. Thank you, everyone."

Justin B
carehome.co.uk rating: 4.92 out of 5

"I always find the activities and entertainment at the home appropriate and fun the client really enjoys the interaction and the activity staff makes sure that everyone is included. I have enjoyed every event and activity I have been involved with the most recent one even includes a visit from a pearly king and queen."

V G
carehome.co.uk rating: 4.08 out of 5

"Well run. Nice staff. Good food."

C P
carehome.co.uk rating: 4.83 out of 5

"We have recently been given some terrible news in relation to my father's health. As he was no longer able to look after himself properly we were able to seek a home that could care for his needs, make him feel comfortable and also make him feel safe. The Sutton Valence Care Home had a space available which is close to us all and has totally changed my father's end of life. I am truly grateful that he is here."

M B
carehome.co.uk rating: 4.92 out of 5

"Excellent care home, 100%."

Vivien F
carehome.co.uk rating: 5.00 out of 5

"Such a wonderful care home where everyone is treated as a family! My mum has been a resident at Sutton Valence for a year now as she needs nursing care, however, my dad was still residing at Barchester Herne Place Care Home, a residential home where my parents had previously lived together. However, after about 10 months of them living apart, the manager of Sutton Valence suggested that as he had rooms shortly to become available we may like to move Dad there. Both homes liaised and Sutton Valence Care Home did a wonderful job with ensuring things went as smoothly as possible and provided a lovely welcoming room along with caring and efficient staff to take care of both my parents, who are now happily reunited after 62 years of marriage."

Jackie S
carehome.co.uk rating: 4.83 out of 5

"My mother has been in Barchester Sutton Valance for 5 and a half years now. The staff are outstanding, whatever position they hold within the home. Mum is very happy, which makes me contented knowing she is happy and safe."

Diane F
carehome.co.uk rating: 5.00 out of 5

"My mum is very happy and the staff are always friendly, helpful, caring, always have time for a chat with mum and myself. She gets very nice meals. The staff have got my mum to go out on the bus for a trip out, as she normally just likes to stay in her room."

C S
carehome.co.uk rating: 5.00 out of 5

"The staff have been lovely, and I have had a nice stay. Food was good with a variety of choices. I joined in with the activities and made some new friends. Beautiful, comfortable room. Thoroughly enjoyed my time here."

Alex G
carehome.co.uk rating: 5.00 out of 5

"Found all staff, carers and other people to be brilliant and caring, and I would recommend this place to anyone."

John B
carehome.co.uk rating: 5.00 out of 5

"The Barchester Sutton Valence Care Home is an outstanding care home. The staff always go above and beyond to make the residents feel comfortable and cared for. The facilities are second to none and there is always something going on to keep everyone interested. A big thank you to the unit manager for her unending work."

Ivan S
carehome.co.uk rating: 5.00 out of 5

"Mum has been at the care home for over a year and before her, my auntie was here. I have nothing but good words for the care home. Even though refurbishments have been continuing, Mum has not been bothered by it. All staff are very attentive, her nurse is amazing and the carers are great at popping into her room to see if she is ok or needs anything. Her new room is fantastic. Many thanks to all."

J J
carehome.co.uk rating: 4.67 out of 5

"All staff, both admin and nursing were very caring and helpful. They understood the needs of my husband and the requirement to encourage my husband to get up and not stay in bed all day. They encouraged him to be sociable and to eat and drink. He actually put on weight which is very good as he lost a lot of weight since he's been ill."

H W
carehome.co.uk rating: 4.75 out of 5

"My father passed away after being reunited with Mum. It was important that Mum attended Dad's funeral after 72 years together. Mum has dementia and is incontinent, which makes it difficult. The staff were amazing and supported Mum at Dad's funeral."

Ann L
carehome.co.uk rating: 4.58 out of 5

"My nan has been here for almost one year, we wouldn't want her to be anywhere else! The staff are all so kind a lovely, and take care of her every need. The recent refurbishment is amazing - just like a fancy hotel! Keep up the brilliant work Barchester!"

Kerry F
carehome.co.uk rating: 5.00 out of 5

"My mother was only a resident for a little over three months. During her stay at the home she was treated with the utmost care, respect, compassion and thoughtfulness. The staff were exemplary in carrying out their duties and were diligent in their care and attention to my mother, as well as to all of the other residents. The facilities were superb, even though refurbishment work was taking place for part of her stay. I cannot praise the staff enough for their professionalism and care and attention. I would heartily recommend this care home without reservation."

Lawson W
carehome.co.uk rating: 5.00 out of 5

"The refurbishment of the main/public part of the home is excellent, a transformation. We are looking forward to the next stage as Mum's room can be smartened up, hence the lower rating for "rooms". The work was done very well and the builders were very considerate of the residents and visitors. Mum is very happy here and being able to "take her for coffee and cake" in the cafe area is a game changer - she really enjoys this and comes to life. Thank you to all of the staff who work so conscientiously."

Clive R
carehome.co.uk rating: 4.83 out of 5

"Absolutely wonderful staff, looked after Mum and Dad so well."

Lisa B
carehome.co.uk rating: 5.00 out of 5

"Thank you so much. We couldn't have asked for a more welcoming home at a very difficult time; the home is unlike any others that we have encountered. The manager truly understands people's needs and cares about everyone in the home. The staff are professional, caring and respectful - amazing people. Food is appetising and delivered at the right temperature. We are so pleased we have found such a wonderful home and one that we would recommend this home without any reservation."

Sharon B
carehome.co.uk rating: 5.00 out of 5

"The chef made my nan a special gluten-free birthday cake which absolutely made her day. The team in the dining room were so helpful and kind making her day so special. We loved dining with her to celebrate."

Emily M
carehome.co.uk rating: 4.17 out of 5