What our families say
08 September 2018View the report
"Although my father-in-law was only a resident for a few weeks, his end of life care could not have been better. The whole family could not have been happier and it gave them some peace of mind that he was being well cared for. At 99 years of age dad's mind was very bright and he was always ready to have a laugh and joke with staff. They also made sure that his 99th Birthday was one to remember."
T B carehome.co.uk rating: 5 out of 5
"My mother was at Rose Lodge from October 2017 until the beginning of June this year. For the first twelve months, the care provided was good. Since November 2018 everything at Rose Lodge has become poor. The staff work extremely hard but there are simply not enough of them. Personal care is hit and miss. There is nothing for residents to do so squabbling breaks out. No adequate safeguarding procedures in place. Dare to complain? You will be told to leave!"
Karen Scarehome.co.uk rating: 2.42 out of 5
"I am happy here."
P Tcarehome.co.uk rating: 4.75 out of 5
"Friendly staff, always ready to help if needed. Occasionally, if all staff are busy, we may have a slight delay."
L Wcarehome.co.uk rating: 5 out of 5
"There's a time in our lives when we need the physical and emotional support of others. For my father, his time came following a period of hospitalisation - the need for care and compassion became essential for his remaining time with us. Rose Lodge provided all we could possibly ask plus peace of mind. Unfortunately, his time at Rose Lodge was to be all too short. However, it must be said that throughout his time with them there was a sense of relief in that we could have done little more for him. He became happy and content once more – like the dad we knew and wished to remember. The staff were attentive and caring with nothing, too much trouble. It's easy to praise those that you see but we shouldn't overlook those behind the scenes as they are an integral part that makes Rose Lodge work so seamlessly. As a family, we have nothing but praise for Rose Lodge and offer our sincerest thanks to everyone for their care and support throughout this difficult period in our lives."
Stephen Lcarehome.co.uk rating: 4.17 out of 5
"Excellent staff - competent, cheerful and always attentive to residents needs. Management friendly and approachable."
Robert Ccarehome.co.uk rating: 4.67 out of 5
"I am visiting a friend whom I have seen in the home now on four occasions. It is pleasant and clean. The staff appear caring and kind. I am so impressed with the lovely things they do, so many activities with the residents. Life seems very busy here. Well done."
Daphne Acarehome.co.uk rating: 4.42 out of 5
"Excellent care and a personal contact with residents. Superb surroundings."
D Ccarehome.co.uk rating: 4.92 out of 5
"Dad well looked after. Staff really kind, helpful, kind and provide information relating to my father's care."
Belinda Mcarehome.co.uk rating: 4.33 out of 5
"My mum was admitted in late June of this year for emergency respite care due to ongoing dementia issues. This has now become a permanent admission post medical reviews. Well, all I can say is positive and how very lucky we have been to find such a fantastic home for Mum. From the top down the staff are absolutely wonderful and I mean all the staff. Not only do the staff know Mum's name but they all call me by my Christian name whenever I arrive. Rooms are great, everywhere is clean, the daily activity programme is very varied, they are investing in the home, the gardens are immaculate as each turn brings a new setup. I tried to keep Mum at home and independent as long as I possibly could as I was worried where she might end up when a home was required. Not a problem with Rose Lodge. I have marked every area as 'Excellent' which is after 10 weeks. All I can say is Mum is happy and I am very happy as I have 'peace of mind' for her future. Well done everybody and I mean well done and a pat on the back to all..."
Michael Wcarehome.co.uk rating: 5 out of 5
"My dad came to stay at Rose lodge for respite care from hospital. At the time of arrival, my dad was in a confused state and very weak and needed to completely rest and get his energy levels back to normal. On arrival, the staff made him feel very welcome, he arrived just after teatime but within 30 minutes of arriving he was having some tea. I could not believe the difference in my dad after a couple of days he had improved so much, the staff were always popping in to make sure that he was Ok, food and drinks as and when he wanted them. If he had not met a member of staff before they would always introduce themselves before entering so that he knew everyone. My dad stayed for around 7 weeks and in that time his energy levels improved 100% and this is owed to the fantastic jobs that all the staff do. I know that the home has an employee of the month but in our opinion, I think they all deserve to be employee of the month as nothing was too much trouble for them."
Tracey Bcarehome.co.uk rating: 4.58 out of 5
"Dad came here for recuperation after a long stay in hospital. On arrival, he was scared and confused but was put at ease instantly. I think Dad was in your care for seven weeks and in that time he has gone from a shell of a man into his old self. Your staff are amazing, friendly, kind but mostly treat my father with respect and dignity. He loved his stay but is glad to be home. Thanks."
N Lcarehome.co.uk rating: 4.58 out of 5
"What a wonderful care home Rose Cottage is! The staff all across the board could not be improved upon for their kindness, compassion, attention to detail and overall happiness that is infectious within its walls. Mum did not spend long with you sadly, but the warmth you extended to us all during a very difficult time was incredible and much appreciated. We cannot thank you enough or praise you enough and will never forget the atmosphere you instantly created on our arrival until and beyond the day mum died. Manager, staff and everyone, be very proud of what you achieve and the impact you must have and have had on so many people over the years. You pulled out all the “stops” for us in our hour of need and took away our fears and distress by enveloping us within your warm, safe arms. I would like to think that your home could be nominated for outstanding service to the families you accommodate at what is often their most difficult time. Many, many thanks."
Kay Bcarehome.co.uk rating: 5 out of 5
"I am always welcomed from office staff. The manager knows who I am and who my mother is and I feel that she is approachable if we had any queries. The care staff always tell me how she is doing, what she has eaten and whether she has been drinking or not. Mum has dementia and is not able to communicate this to me. I feel happy that I know they will contact me if there are any problems or if mum needs anything."
J Ccarehome.co.uk rating: 4.42 out of 5
"Whenever we arrive to visit mum we receive a warm welcome from staff. Mum's care is tailored to her needs and the staff know how to get the best from mum. I feel confident that staff would contact me if they need to and that I can talk to staff about the care mum receives."
Helen Hcarehome.co.uk rating: 3.67 out of 5
"Friendly care home with helpful staff. Problems solved quickly when needed too. Excellent activities available to all residents."
Henrycarehome.co.uk rating: 3.58 out of 5
"I went to Rose Lodge to see my Aunt for the first time after she was moved there last month. I was very impressed with how welcoming the reception staff were. The lady knew exactly where to send me and the carers I spoke to while I was there knew all about my Aunt and how she was getting on. They are all lovely and I am so pleased that she is being well looked after. I was anxious about her going into a home but I think I might reserve a room for me for when the time comes!"
Sally Scarehome.co.uk rating: 4.42 out of 5
"All very kind looked after well, eats well what more could we want, also know he is safe."
J Jcarehome.co.uk rating: 3.83 out of 5
"My dad came to your care home last year after his wife passed away and although it was a hard decision for me to make I knew in my heart it was the right thing to do. The care is excellent, the staff can't do enough for Dad and there is a nurse on duty if he needs her. The warm and friendly staff always treat my dad with the utmost respect, knocking on the door before entering, always popping in to see if there is anything that he needs. When I visit they are always cheerful and kind to me and I know if I am worried they are also there for me. The gardens are immaculate and Dad has a lovely view from his room window. The meals are really lovely, beautiful dining room. Thank you to all the staff for continuing to care for Dad."
Sue Hcarehome.co.uk rating: 4.83 out of 5
"Immediately made to feel welcome and absolutely nothing was any problem not have anticipated such help and support. The whole immediate impression was a place full of warmth and genuine care for residents. This feeling came from management and at every level. Every single member of staff was ready with a smile and genuine greetings and welcome. Totally amazing! Immaculate accommodation a really beautiful environment for people in their autumn and winter days."
Kay Bcarehome.co.uk rating: 5 out of 5
"Thank you to all at Rose Lodge especially your Activities Coordinator, for making my father's 90th birthday such a special occasion with a wonderful afternoon tea party. Family and friends were invited to celebrate with him and you so thoughtfully created a lovely atmosphere with bunting, sandwiches and an amazing cake. The afternoon was made even more delightful with a live musical performance featuring the 'Banjo Man'. My father is always keen to tell us how well he is looked after at Rose Lodge and how grateful he is for the care and attention he receives from all the staff that are in contact with him. On behalf of his family, I would like to echo that sentiment and also add our sincere thanks and gratitude for the continuing care and attention that you provide."
Timcarehome.co.uk rating: 5 out of 5
"My husband has resided at Rose Lodge for what now seems a lifetime, 12 plus years and I also feel that it is now my home too. The mere fact that he always wears a most beautiful smile, tells me that he is as happy as he can possibly be. The warm and friendly staff, who now seem part of our family, have always treated him with the utmost dignity and respect. They always afford me the same friendliness and concern, right from the moment I walk through the door at reception, with my little dog Pippin, who always visits with me. I am given help to my husband's room, with carrying bags etc. and most of the time, I am given a much-appreciated cup of coffee, by two very special young ladies. I am sure that such service is not always provided in care homes, but Rose Lodge do go above and beyond the call of duty, I would recommend this care home to anyone who needed such placement and I sincerely believe that their welfare and care in general, would be in very good hands."
Lucille Hcarehome.co.uk rating: 4.25 out of 5
"I have been a resident here since my admission on Friday 24th March 2017. My initial impressions of this establishment were considerably more than favourable and throughout the period of my domicile here I can truly record that I have not experienced an occasion which prompted me to regret the decision I took (based on my elder daughter's strong recommendation) to move into here. A return home was out of the question due in part to my condition but mainly because I lost my wife ten years ago and could not envisage how all my needs could/would be coordinated. In essence from my point of view Rose Lodge was, is, and will be the place for me. Thoughts for the future; to set aside a small room for physical training with installed equipment including - treadmill, fixed cycles, cycle pedal equipment open on specific days with professional in attendance."
Frederick Scarehome.co.uk rating: 4.67 out of 5
"I feel the care and understanding of my parents is very good, they keep me informed if any problems occur, any concerns I have they act upon them straight away. The staff are very friendly and helpful. The rooms are kept very clean and the gardens are lovely for the residents to enjoy. The food is also very good."
J T Bcarehome.co.uk rating: 4.42 out of 5
"My mother has been in Rose Lodge for almost one and a half years; after leaving hospital. Rose Lodge has proved itself to be a superb care home. Excellent facilities, lovely caring staff, and superb grounds and gardens. Residents and visitors alike are always treated with respect and courtesy. Overall, I would rate it as the best care home I have had experience with (with other family members who were in care). The number one choice as far as myself and my family are concerned. Well done Rose Lodge!"
Michael Rcarehome.co.uk rating: 5 out of 5
"My family have been delighted with Rose Lodge for my mothers care. She is happy and all staff show the same care which is excellent. I would be happy to recommend this home to anybody who is in need of constant care."
Marion Ccarehome.co.uk rating: 5 out of 5
"I am happy with the care my mum gets. A nice place for her to live."
J Tcarehome.co.uk rating: 4.08 out of 5
"The care that my friend has received has been simply perfect. The wonderful love that has been shown is beyond words. Barchester Rose Lodge Care Home is the standard to which all care/nursing homes should strive to achieve. My dear friend could not have received better care, I am so very grateful."
David Ncarehome.co.uk rating: 5 out of 5
"Good care sometimes under difficult circumstances, think you do well."
Bernard Rcarehome.co.uk rating: 4.67 out of 5
"Everyone kind and supportive. Nothing is too much trouble, very helpful."
Norah Dcarehome.co.uk rating: 4 out of 5
"Rose Lodge is a very well run home. Always a very warm welcome, good food, pleasant staff and clean rooms. Would recommend to both family and friends."
Carole Wcarehome.co.uk rating: 4 out of 5
"My wife transferred from another home in the Spring of 2015. Her arrival made an immediate difference to this care home. She asserted herself very openly and effectively, leaving little room for doubt as to her expectations for this home. Despite having been faced with a considerable number of problems in her later years she has coped more than adequately with all of them. Her presence is very visible and the only drawback is that she is not present at webchats although she is always within easy contact by email or mobile phone. She deserves every encouragement and she has has welcomed a quite large contingent of staff members. She full merits any gesture of encouragement."
Neil Mcarehome.co.uk rating: 4.67 out of 5
"I would like to thank the staff for the care they give my mother who moved into Rose Lodge six weeks ago. Part of mum's old sparky character is still there and can be seen and appreciated by the staff who encourage her to sing and enjoy her music. This is the one way mum expresses herself. The staff were wonderful in helping plan a family birthday party for my mother in the home, allowing us to bring in our own entertainer - an Elvis singer. The events organiser, the kitchen staff who prepared a delicious buffet, and the hairdresser who came in on a Sunday morning to make sure mum's hair was perfect, were all fantastic. Thank you! I also appreciated when Rose Lodge sent in a member of staff to care for mum when she was going through a very bad time in hospital suffering from pneumonia and was very severely dehydrated. At my request, and at an additional cost, a member of staff went in a Sunday and spent the day giving mum 1-1 care that she desperately needed to aid her recovery."
Elleecarehome.co.uk rating: 4.58 out of 5
"Mum has been a resident at Rose Lodge for over two years. During this time, her confusion has sadly worsened and her need for nursing care has increased. The staff at rose Lodge have been first class and have always stepped up the level of support as mum's needs have increased. All the staff (carers, nurses, cleaners, administrators, managers) have shown tremendous compassion and kindness. I could not be more grateful."
Nick Mcarehome.co.uk rating: 4.58 out of 5
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