"We found our friend dressed and clean at 10.00am. We have, in the past, attended activities with him and we thought they were excellent. The point about treating the residents with dignity, even for our friend who barely conscious most of the time. The staff are all very good on this point."

Hugh S
carehome.co.uk rating: 4.83 out of 5

"My friend's final weeks were spent in this excellent home. He was cared for to the highest standards in a very pleasant room. The atmosphere of the home was welcoming and pleasant and spotlessly clean. The two head nurses were caring and highly competent, both being readily available in different circumstances. The management of the home was first class and visitors were given every consideration."

Robert B
carehome.co.uk rating: 4.67 out of 5

"Whenever I visit my Godmother, I get a warm welcome from the staff and tea or coffee and biscuits and cake arrive promptly. Now that my Godmother is unable to see clearly all the staff take this into account and are helpful. Occasionally the hot is not hot which is a shame and the food is very good."

S B
carehome.co.uk rating: 4.75 out of 5

"We have been very happy with the transfer of our very frail parents to Queens Court. The staff have always been helpful and cheerful. The care has been good and their quality of life has improved."

Susan B
carehome.co.uk rating: 4.08 out of 5

"I visit once every few weeks to share time with my good friend. Usually, I attend the music therapy day and join him for lunch. I always receive a warm welcome. The staff are friendly and now recognise me. I also talk to them about my friend and they come across as friends and are attentive to his needs and difficulties. In the summer it is nice to sit together in the garden. I always look forward to my visits and enjoy them."

M M
carehome.co.uk rating: 3.92 out of 5

"The Care Home provides residents with a warm and secure environment in a very dedicated manner. It is well run and individual needs of each resident are attended to with loving care. Meetings are held every three months with the residents, family and friends and relevant staff to discuss any issues in order to improve life in the home. Areas of improvement might include better communication between staff, residents and relatives with regard to management of hospital visits and visits by healthcare professionals, what the responsible person should expect of the care home and what the care home should expect of the responsible person. This might take the form of a leaflet."

Richard O
carehome.co.uk rating: 4.42 out of 5

"My mother became a resident in May of this year and she is so happy and settled and embracing her new life and all the wonderful activities on offer. The general manager is excellent and the staff are all incredibly caring and compassionate. The home is very clean and the food is good. The atmosphere is incredibly homely and warm and welcoming. The home was recommended to me and it has certainly lived up to expectation. I feel very lucky to have found such a wonderful place for my mother to live following the death of my father. I would recommend the home without hesitation or reservation."

J B
carehome.co.uk rating: 5 out of 5

"A very well run, kind and caring home. My mother needs full-time care and she is beautifully looked after. Very friendly staff and there is a great buzzy feeling about the home. Lots of activities for those who can join in and outings even if you can no longer participate. Everyone is included. Very clean and it has a happy feel."

K C
carehome.co.uk rating: 4.92 out of 5

"The reception was welcoming and efficient in helping me settle into the room. Timetable and layout were fully explained. Faulty television was quickly replaced. The room is satisfactory but the en-suite is small for accommodating rollator. Caring and catering staff are friendly and considerate at all times."

John B
carehome.co.uk rating: 3.92 out of 5

"My husband benefitted greatly from Queens Court, after having had 12 weeks in hospital. He improved greatly after 2 days, walked unaided within the zimmer frame. The happy atmosphere created by the carers made such a difference and every helper showed care and empathy for each patient. For every resident to go down to the dining room for lunch and supper makes them feel part of the group and gives a feeling of belonging. Also, the various activities were uplifting, especially the music and art therapies."

Elizabeth B
carehome.co.uk rating: 4.92 out of 5

"I missed my wife very much, but I was made to feel comfortable and not too lonely, and cared for. I understand that occasionally I have to be away from her to give her a rest. I really enjoyed the food. I spent most of my time sitting in the sun and enjoying the pretty garden. I do not think I took part in any activities, as I am not able to remember. My room was near the entrance so I was happy to be there and I did not feel isolated."

Michael P
carehome.co.uk rating: 4.82 out of 5

"I have found the care in Barchester Queens Court Care Home extremely good. The staff are always very pleasant and helpful. Residents are sometimes uncooperative but are still treated with patience and understanding. The food is really very good and is presented in an appetising way. Tea or coffee is offered to visitors whatever time they arrive."

Beryl H
carehome.co.uk rating: 5 out of 5

"The staff at Queens Court are always polite, helpful and friendly. The room is always clean and well presented. The food is excellent, especially during birthday events."

C R
carehome.co.uk rating: 4.58 out of 5

"My husband was transferred to Queens Court on 31st October 2016 having been in a home in Beckenham. I had heard of The Barchester Healthcare Group from my sister who's husband had been in a different branch. I am an ex-ward sister and I can not fault this home. The general manager has her finger on the pulse, with extremely high standards of care which passes down throughout the home. My Husband appears to have settled in well and I would certainly recommend this home."

Angela W
carehome.co.uk rating: 4.92 out of 5

"My dear friend became one of your residents in 2013 after ill health and dementia. I had been her hairdresser for many years. After my salon closed, I went to my friends home to carry on caring for her hair and nails. Barchester Queens Court Care Home kindly agreed I could continue and myself and my friends family wanted this as most of my friends family live overseas. Although my friend's dementia is getting worse, she is so well looked after and the staff care for her and all the residents as well, by always doing a lot of different activities and encouraged everyone who wants to join in. I visit many homes as all of my clients are elderly and Barchester Queens Court Care Home is by far the best."

Teresa S
carehome.co.uk rating: 5 out of 5

"Living in the U.S. and being my sister's only close kin, looking for a nursing/care home from so far away was difficult. My sister was in an assisted living facility but was now unable to care for her deteriorating conditions. As soon as we met with the Queens Court management and saw the home, we were impressed. Since moving my sister into Barchester Queens Court Care Home, I have not had one worry about her getting the best of care and that I made the right choice. This is a huge relief for someone who lives 3,000 miles away."

Anne S
carehome.co.uk rating: 5 out of 5

"Every time I visit my Aunt at Queens court I am always impressed by the staff who work there. They are all welcoming and friendly to me and very kind with my Aunt."

J W
carehome.co.uk rating: 5 out of 5

"My mum has lived at Queen's Court for nearly two years. It is a lovely place, with very supportive, kind staff. The food is generally excellent. This is how a care home should be."

Sarah
carehome.co.uk rating: 4.75 out of 5

"My mother spent a month at the above care home. It was an emergency. Manager came to view my mother at the time living on her own (with a care plan through an agency), my mother was confused incontinent or able to take care of herself and a danger (throwing water over the toaster where the toast caught fire). Nothing but kindness and care throughout her stay at Queens Court wonderful. Mum at 95 this month health improved, gained weight, coherent in speech. Absolutely faultless."

Christine K
carehome.co.uk rating: 5 out of 5

"There is a homely feel to the nursing home and a modern design and layout, more reminiscent of an upmarket hotel."

Steven
carehome.co.uk rating: 4.58 out of 5

"My mother has lived at Barchester Queens Court since May 2011. Having suffered a severe stroke she has in fact improved in health since then, largely thanks to the excellent care provided her. Barchester Queens Court is very well run. The staff are always smart and helpful. Many activities are arranged for the residents. All efforts are made to entertain and stimulate them. The home is clean and bright. The meals are beautifully prepared and served."

Jane R
carehome.co.uk rating: 5 out of 5

"My husband enjoyed his 2 weeks respite stay at Barchester Queens Court Care Home and was well looked after. I found the standard of care was high and the facilities were excellent. The staff were kind and patient when they took time to get to know my husband's ways. Of course, there are always a few things that don't quite work as well as at home, but from the first visit, everything went smoothly. The dining arrangements were extremely good and my husband enjoyed his meals very much. He also liked being out in the garden, which is small but nicely planted."

Olivia H
carehome.co.uk rating: 4.67 out of 5