Reviews for Queens Court Care Home

"My grandma has dementia and could not be better looked-after. Whenever I visit the staff are uniformly friendly and welcoming. All my grandma's needs both physical and emotional are expertly attended to, and as a result she's very comfortable here."

"After 3 years working with a live-in care co., we needed to step up the quality and benefits of 'paid-for care'' for my neighbour, whom I serve as LPA. A Deputy Manager visited my neighbour in her home. Bedridden, eating only soup, and 'heading for palliative care', I was told she would be getting out of bed and sitting in a chair. That interview gave us such confidence and hope, we decided it was right to move my neighbour in to Barchester Queen's Court. After 6 weeks, my neighbour is nearly back to her former self. She cares about her appearance, is enjoying meeting other residents, has meals in the Dining Room and enjoys sitting in the Lounge! We are delighted with such high levels of professionalism in all aspects of care at Queen's Court. From the General Manager to the nurses and carers, the ever-smiling Receptionists, cleaners, and handymen, this is a happy, comfortable, warm and welcoming place. With heartfelt Thanks to all at Queen's Court."

Welcoming, warm and friendly staff. Gorgeous interior. Residents and staff alike seem genuinely happy to be there; a lovely atmosphere. There’s nothing not to like. Residents can opt to be alone in their lovely rooms or be involved in the many activities they have on offer. If I ever need care I would want to be in this care home.

"My mum has been a resident of Queens Court for a year. More recently, her mobility has become a lot worse, and she now depends on staff to do everything for her. The staff at Queens Court are absolutely outstanding. They consistently show such care and kindness to my mum, and handle her difficult behaviour with patience and good humour. Her room and all the communal areas are very clean and well maintained, and the food is lovely. Staff are welcoming to visitors at any time, whether you are just popping in or staying longer for tea. The reception staff both on weekdays and weekends are lovely, they always know how my mum is and what she has been up to. We have needed advice and support regarding finances, and the finance manager has been supportive and helpful throughout. We are so happy that my mum is a resident here."

Went to provide training for the staff. The manager was very lovely and accommodating and even provided me a lovely lunch. Their restaurant had a good ambience and the residents looked very settled and relaxed. Food was also superb. The staff were also very nice, accommodating, and also eager to learn. The care home is clean and well put. Highest commendations for this care home.

I visited QC on the professional level. I observed very friendly and welcoming staff, happy and well looked after residents. Excellent food! Would recommend QC without hesitation!

My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.

"My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny."

"Our mother was a resident of Queens Court Wimbledon from February 2023 to June 30th 2025. Unfortunately she was moved due to financial disputes between my siblings one of which has LPA and it was him who decided to move our 95 year old mother. I have visited our mother 3 times in the new care home. I cannot even put into words how different everything is. Our mother was treated with utmost caring, love and attention in Queens Court. We loved visiting her there. Everyone was welcoming, happy and professional. Our mother was always clean, well dressed and most importantly cared for with compassion and kindness. She was not put in bed most of the time. It breaks my heart every time I see her there and how sad she looks. I have lots of videos to prove the difference. She is not eating as before. I want to thank the management of Queens Court for their consistent loving care and professional manner. I pray our mother returns to Queens Court so she can smile again."

"We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply."

"Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester."

On the 31st May I came with my dance group to entertain the residents. We were welcomed by the staff. The residents were responsive to our performance and seemed to enjoy it. Many joined in the seated dance. This does not happen at all Care Homes
The home is clean and bright. The staff are lively and attentive to the residents. There seems to be a good rapport between them. At the end we chatted to some residents and were treated to drinks and cake, which was very welcome. We all agreed it would be a wonderful place to end up in, as the residents seemed so content and alert.
Elsa Perez and the Iberian Folk Dancers

"My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional. They've not only made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference. We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out."

"My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there."

"Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend."

"I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience."

"I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work."