Reviews for Queens Court Care Home

My mother was admitted to Queens Court in Feb 2023, she stayed at Queens Court for 28 months until my brother, against all family wishes, transferred her to another private care home due to financial disputes with family members. To sum it up, my mother got moved from a Ritz Carlton type of care home to a Travel Lodge type of care home. Would love to bring her back to Queens Court. During the 28 months that my 95 year old mom was at Queens Court, she was cared for with sincere love and compassion. We all loved visiting her at Queens Court, honestly it felt like home from the second you walked into the place. Absolutely loved the "happy" environment, the activities were so much fun, everything was very well planned. We are grateful for the loving care provided to my mom during her stay. Cannot thank management and staff enough for such a well run care home, worth every penny.

I went to the home with my mother without a pre-arranged appointment and Shaaron Caratella the Manager couldn’t have been kinder. She treated my mum with so much respect and really took the time to get to know her better and find out what’s important to her, addressing her directly rather than me as the daughter which is so important. There was NO pushy ‘sales’ and everyone in the home was so welcoming. THANK YOU Shaaron, I have every confidence that if my mum makes the move here, the transition will be easier with you and your lovely team.

Lovely care home, close to the station and has a car park. Friendly staff, they were very helpful on arrival. Home looks nice, looks quite modern, decorated well - well lit, lots of plants, furniture looks new. It does separate itself from other care homes. Won't mention residents of the care home. But visiting it did leave a good impression.

My first impression is that it is a Home from Home . The staff from management, reception, catering, nursing were extremely professional and friendly, making our short visit very welcome. The Home was clean and well furnished, with good facilities for the residents. With Queens Court Care Home so centralised and near to transport hubs, shops , supermarkets- it is certainly a very convenient place to reside in.
Thank you to all the staff for making it a fun and informative afternoon. A Special thank you to both Shaaron and Emilia for the hospitality shown.

We have been taking our group into local care homes to lead sing-alongs since 2014: Queen's Court was the first we started to visit regularly, and it remains a real favourite among our singers. The atmosphere is always bright and friendly, the carers really care about the residents, and the manager is always there, taking a personal interest. We all look forward to the tea and wonderful cakes they offer our group after each performance - and that's also a chance to chat with the manager and staff about which audience members have been actively participating in the singing, who might not communicate much day-to-day. It's very heartening to see how much pleasure the staff take in seeing the residents enjoying themselves.

It was an absolute pleasure to come and sing for the residents at Queens Court. The atmosphere as I walked in was lovely and calm and everywhere I looked it was immaculate. The staff are wonderful. Thoughtful, caring and very friendly and the residents look very comfortable and happy.

On the 31st May I came with my dance group to entertain the residents. We were welcomed by the staff. The residents were responsive to our performance and seemed to enjoy it. Many joined in the seated dance. This does not happen at all Care Homes
The home is clean and bright. The staff are lively and attentive to the residents. There seems to be a good rapport between them. At the end we chatted to some residents and were treated to drinks and cake, which was very welcome. We all agreed it would be a wonderful place to end up in, as the residents seemed so content and alert.
Elsa Perez and the Iberian Folk Dancers

"We placed my mother with Queenscourt care home in February 2023. The fees were £8500 for four weeks and it was increased by 5% in April 2023, 7% in April 2024 and 8.3% in April 2025 putting enormous pressure on our finances. In May this year we decided to transfer my mother to a less expensive carehome and met the Manager and gave 28 days notice as required by the contract. Her response was appalling, aggressive and very upsetting. She later told my partner that my mother will aspirate if we moved her. My partner was in tears but the manager just ignored her. A few days later we changed our mind and informed the manager that we'd like to keep her at Queenscourt. Despite having three vacant rooms she refused to keep my mother and told us that we have to leave and she would not provide transport for a one mile distance. Queenscourt is now refusing to pay us the £860 refund they owe us plus £4200 deposit. I have contacted Barchester through various emails - no reply."

Michael B
carehome.co.uk rating: 3.33 out of 5

"Having spent about 4 hours per day for 6 days with my mother it is clear the wonderful warm loving and caring staff is why our mother is at Barchester."

Masoud B
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for over 27 months. Every time I visit her I am met by professional, caring staff. The place is immaculate. My mother is in very caring hands. I cannot fault anything. It is my mother's home. She is safe and comfortable. I love visiting her. Love talking to staff and residents. It is a very happy environment. They arrange lots of activities."

Affie B
carehome.co.uk rating: 5.00 out of 5

"My mother has been at Queens Court for just one week after spending four difficult months in hospital, and the difference we've seen already is incredible. From the moment we arrived, the staff have been nothing short of amazing - incredibly helpful, friendly, and professional. They've not only made my mum feel safe, comfortable, and cared for, but they've also been a huge support to me and my family during what has been an emotional and stressful time. Their kindness, patience, and reassuring presence have meant the world to us. It's clear that every member of the team genuinely cares, and that makes all the difference. We're so grateful to have found such a wonderful place for my mum. Thank you to everyone at Queens Court - your dedication and compassion truly stand out."

Tansey W
carehome.co.uk rating: 5.00 out of 5

"My grandmother is being cared for by very caring staff in a calm, relaxing and happy environment. I like visiting her and I am confident she is safe and happy there."

Seena C
carehome.co.uk rating: 5.00 out of 5

"I found the staff very keen to do anything for me, I enjoyed the banter with them, as I volunteered here 20 years ago. I certainly remembered some of them which says its mon tale, they are happy in their work."

Patricia C
carehome.co.uk rating: 4.83 out of 5

"I booked a 2 week stay following an accident. My experience here was excellent. In particular I found the staff caring, helpful and professional. I can't believe how positive they are doing the very difficult job they have. For me the food was sometimes a little too salty as I use little salt at home. The lounges in the care home are very comfortable and stylish. I would have liked an ensuite shower but I understand not a lot of the residents here are unable to use them so it would not be feasible to provide them. Overall an excellent experience."

R H
carehome.co.uk rating: 4.58 out of 5

"Everyone at Queen's court is so kind and caring and so helpful. I would always recommend friends relatives to Queen's Court without hesitation. Thank you so much for looking after my friend."

Patricia P
carehome.co.uk rating: 5.00 out of 5

"You kindly organised a birthday party for 16 adults and 6 children only two days after mum (now 92) moved in. Everyone kept checking on us. The food was amazing. Fresh quiches, beautiful sandwiches, chips (the children loved the chips) fresh, and finally, finally but not least the most beautiful and delicious cake. You even had balloons. Thank you everyone! You truly made it special for all of us."

Nina S
carehome.co.uk rating: 4.75 out of 5

"My father has had respite care at Queens Court twice and both times the standard of care has been outstanding. The facilities are fantastic. The bedrooms are safe, comfortable, homely and always clean. The food, restaurant, lounges and even the corridors have been thoughtfully and beautifully designed - to encourage engagement, safety and mobility. There are daily activities, which my father participated in - much to my surprise! But the most wonderful thing about Queens Court are the staff. They are so caring, and kind, and patient, and smiley! It made my father (and me) feel warm, welcome and in very safe hands. I was very anxious about how my father would respond to respite care, but he settled in very quickly and enjoyed this time at Queens Court. It has a been positive for all the family, and has substantially reduced everyone's stress. Thank you."

Nazneen R
carehome.co.uk rating: 5.00 out of 5