"My father came into Elm Unit in December 2015. The home is lovely and clean and the carers are amazing. They are so friendly and looked after my father so well. They became like family to us and we can't praise and thank them enough. The problem is with the management. We decided to move my father to a home nearer to us as it used to take 45/50 mins to get to him. As soon as we gave notice they became distant and told the carers we weren't happy with their care which is totally wrong. On the day my father left, no one from the management came out to say goodbye and we haven't heard from them since to see if he has settled. They were more concerned about making the home look nice, decorating all the time instead of looking after their staff, as there were often not many carers around as they were often short staffed. The new home my father went to was amazing, unfortunately, my father passed away 4 weeks ago and management at the new home couldn't have been more caring."
carehome.co.uk rating: 3.92 out of 5