Reviews for Oak Grange Care Home

We score 9.5/10

35 Reviews

Requires improvement

18 November 2023

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What our families say on

"From the moment mother came to Barchester Oak Grange Care Home she felt comfortable and safe. Her room is always nice and safe. Her room is always nice and warm and quiet. The staff are very good to her and us. Always friendly and helpful. They always find something that she enjoys eating."

J W rating: 4.64 out of 5

"My husband had sadly been kept in the hospital for 17 weeks as he tried to recover from Sepsis. He was treated appallingly there, without respect and care, ignoring his dementia. He was deteriorating so quickly they found him a care space at Oak Grange. I was very impressed when I was shown around this home. Unfortunately, although the care appeared good, many times when I visited there was a shortage of qualified staff on the ward and my hubby was showing a high level of fear and distress. He was often dirty and his urine bag wasn't emptied making walking impossible. I found him walking around without slippers on a number of occasions because one/both of them had disappeared. There was no real concern. On transferring to a home nearer to me, many carefully named belongings weren't sent with him. Indeed his case contained a whole variety of clothes, including a lady's blouse, that didn't belong to him. There was no concern when I reported this to the home."

Hilary K rating: 3.08 out of 5

"From the moment I walked into Oak Grange, I knew that it was the home where my dad would be cared for in the best possible way. The residents are treated not just as old people with dementia, but as people still very much living and there is an emphasis on knowing all about the person, their life and interests. All staff are utterly professional and genuinely interested in and caring for both residents and their families and take the time to speak with and listen to any concerns the family may have which are always acted upon quickly. The activity staff and programme is a blessing and second to none. My dad may not remember the activity shortly after taking part, but in the moments of the activity he has gained much pleasure, been stimulated and able to engage with others. Oak Grange has lovely facilities in my dad's unit, which creates a genuinely homely environment: the spacious bedroom with en-suite, wide carpeted corridors with more than one corridor, beautifully furnished sitting room, garden views from the bedroom and dining room, access to a secure outside space and not forgetting the super cinema room for entertainment! I am and will be forever grateful that Oak Grange exists and that my dad is able to live there."

Anne M rating: 4.75 out of 5

"The most important part of this review to me is that my husband has not fretted for me or his home. I can rest easy knowing that he is content. I think the activities are wonderful and so much care goes into them. My relationship with the staff has been good and all my questions answered."

Eva M rating: 4.33 out of 5

"I have been visiting Barchester Oak Grange Care Home to see my sister for the past year. I have always found the staff to be very friendly and helpful. The meals and the overall care have been excellent and the facilities are always warm and relaxing which provides a happy and safe environment for my sister."

Win R rating: 4.58 out of 5

"My mum has been a resident at Barchester Oak Grange Care Home for the past year. I cannot fault the standard of care that the staff provide. Oak Grange is warm and welcoming and it has become a much-loved home for my mum. Every member of staff goes above and beyond and they have provided a caring, safe and fun environment for my mum and a greatly appreciated support network for me and my family."

Kate R rating: 5.00 out of 5

"My dad always looks well and clean. Staff are always friendly. If staff have concerns they will always let me know or contact me. Dad has been in lots of homes and I can honestly say this is the best."

Lorraine M rating: 4.92 out of 5

"The home is satisfactory overall, some aspects better than others. The majority of staff are friendly and caring. One incident of poor attitude/conduct towards my friend has been reported. Staffing levels appear to be inadequate - the staff appear to be run off their feet. My friend's privacy is constantly invaded by other residents despite many complaints no meaningful action has been taken to address this. This is a major cause of unhappiness and distress to my friend. It is very positive that rooms are ensuite. Rooms are kept clean, but my friend's room is in need of some basic maintenance to attend to scuffed paintwork and furniture and stained carpet. Whilst the menu looks appealing, meals when served are disappointing in terms of the quality of ingredients, lack of choice (too much pasta, jacket potato, baked beans) and often reach the room barely warm. The evening meals that I have observed are particularly poor. My friend often returns meals uneaten."

N B rating: 3.00 out of 5

"Mum stayed for respite during May and as a family, we were very impressed with the overall care and support provided. The activities were brilliant and we can see a big difference in Mum's communication. The flexible approach to visiting was also very welcome, we were always made to feel very welcome. Thank you very much for all the support provided, this is the best care home we have ever come across and would highly recommend it for respite care."

Jane R rating: 5.00 out of 5

"I came for one week of respite care and found it satisfactory. My room was very nice, a good size and a large window. The staff were excellent, if you ask, you got it. The bathroom was well fitted out but was not cleaned every day nor were the towels and sheets changed during the week (I did not expect it done every day!). On the whole, the food was acceptable, very nice puddings, poor soup and always a choice. A lovely warm feeling of caring, always a smile and a happy place to be."

T B rating: 3.75 out of 5

"Since first going into Oak Grange Care Home, everybody who works there has shown so much respect towards me. I was helped to settle in and have enjoyed my time here. The room is lovely and spacious and all the staff are lovely and helpful. Nothing has been too much trouble for the community manager and her team."

P D rating: 4.42 out of 5

"My visits to Oak Grange are met by very caring and committed staff. One of the care workers is the most caring and considerate young woman who in my view goes beyond her role to ensure she has time to listen, engage and value my mum as a person, not a sufferer of dementia, she sees Mum, not dementia. All the staff are helpful and respectful."

M M rating: 4.08 out of 5

"My husband went to Barchester Oak Grange Care Home in Chester for respite care. It is a beautiful care home, well appointed rooms, lounge and dining areas and a lovely garden giving outside space. The standard of care given by the staff is excellent and in a friendly manner. all his medications were administered correctly. He is a fussy eater and the staff ensured he had plenty of his favourite foods. My husband had quite a few visitors during his stay and they were always made to feel welcome. I can definitely recommend Barchester Oak Grange Care Home."

Barbara B rating: 5.00 out of 5

"My mother stayed at Oak Grange for about 10 weeks in early 2023. She had been in hospital before this for 6 weeks with a fractured hip. When she first went to Oak Grange she had very little mobility and needed assistance to get up from bed into a chair. The manager at Oak Grange liaised with community physiotherapy and was able to ensure that my mother was treated as the priority case that she required. As a result, she was able to become mobile much more quicker than if her therapy was further delayed. The manager sat in on all consultations with the doctor and physiotherapists and was aware of all medical and therapy developments. The staff at Oak Grange are very pleasant and helpful. The rooms and facilities are good, with lovely gardens. The overall atmosphere is a calm, welcoming and caring home. Oak Grange is very well run with good food, laundry services etc."

William A rating: 4.08 out of 5

"Oak Grange Care Home is an excellent care home, the best I have seen. Being there is like being in a comfortable 4* hotel. The staff are competent and friendly and the facilities are excellent. The garden and the cinema room are great."

Mark F rating: 5.00 out of 5

"Oak Grange has provided an exceptional level of care for my father during a few recent respite stays. Not only is Dad well looked after but the care staff (from carers through to cleaners) go the extra mile to engage and socialise with him. This makes his stays very pleasant, he is both content and happy, and he has enjoyed a much richer experience than he gets at home. His stay shortly before Christmas was also very memorable, many of the Oak Grange staff made extra efforts to say hello to him when he is back in for respite stays. This provides a very happy and personal environment for him. The food and catering are really exceptional. All lounge and bathing facilities are first-class quality being recently renovated, so it really is a welcoming home from home and Dad is looked after worry-free on my part."

Russ S rating: 5.00 out of 5

"I visit my friend at least 3 times a week. I think this care home is excellent, it's well managed, very clean and security is good, visitor book is laid on the desk and the Bistro is good too. Visitors cannot get into the home sometimes for example on busy weekends but there is a buzzer and staff will always let you in. There is no smell like some homes have. The dining room is lovely and visitors are always welcome to sit with the resident and you can get a cup of coffee."

Lynn B rating: 5.00 out of 5

"My auntie and uncle moved to Oak Grange in July 2022. Oak Grange does not feel like a care home when you walk in. It is beautifully furnished with lots of social areas for visitors and residents to sit in. It feels more like a hotel. My uncle was downstairs in the medical unit, he had MS and was very ill. He was looked after with such care by the staff, we always knew he was in good hands. He sadly passed away in December but the staff were fantastically supportive in dealing with his end-of-life care and helping us as a family. My auntie is upstairs in the dementia unit and is so happy there. There are so many activities and although she is getting worse with her dementia she is thriving compared to being at home or in the hospital. We cannot thank the staff enough and would definitely recommend the home."

S S rating: 4.83 out of 5

"I am very pleased with the way my husband is being looked after. I find the staff very caring and helpful."

S T rating: 4.25 out of 5

"Oak Grange Care Home is a lovely care home that has amazing staff and facilities. The home is run very professionally from the front desk to all carers and management. My dad seems very happy here. One thing I would say is that more staff is needed on Olypic Ward."

Terence K rating: 4.58 out of 5

"In the relatively short time that my dad has lived at Oak Grange, he has really settled and he's happy. As a family, we have no concerns about my dad's care and well-being. My experience today has been that my dad is happy and he's in good spirits. The staff are on hand and approachable. I always find the staff friendly. We made a very good choice in Oak Grange for Dad."

Sue F rating: 4.25 out of 5

"I was in desperate need of care for Mum. She didn't want to go into residential care, she has always been very independent and lived on her own previously. However Mum was no longer safe. I visited Oak Grange and immediately knew it was the right place, what a great friendly atmosphere. The skill and patience of the team in making her welcome and settling her in have been amazing. They all worked so hard to introduce Mum to other residents and relax her. I immediately felt welcome as I visited very frequently initially to settle her, arriving at any time of day I was welcome and joined in the many activities or had coffee and cake or lunch with her and brought her things from her house to make her room 'hers'. Mum was very confused but the whole team including the receptionists, finance etc were great. Everyone has a smile and Mum is so happy and is putting weight on. I am so pleased and relaxed with the care Mum is receiving and most importantly the cheerful attitude of the whole team."

J C rating: 4.83 out of 5

"My sister moved into residential care at Oak Grange last summer as it had become impossible for her to have sufficient care at home after a number of hospital admissions. She found it very difficult and challenging at first to accept that she could no longer live at home. But gradually, thanks to the really wonderful encouragement from the lovely community care manager and Oak Grange care team, my sister is settling in. I don't live locally but notice progress every time I visit. She is now even accepting help to get out of bed and eat meals in the dining room as well as starting to chat with other residents. It is very reassuring to know that she is being so well looked after. I can ring at any time to find out how she is and always have lovely support from the very dedicated care team. Nothing is too much trouble and everyone is prepared to go the extra mile. It is always a pleasure to visit the home as there is such a nice happy atmosphere. I can highly recommend Oak Grange."

Sara B rating: 4.08 out of 5

"My mum has been at Oak Grange for several years now. She has severe dementia and has additional care issues requiring significant attention. The care provided by Oak Grange staff has been wonderful, and I couldn't ask for Mum to be in better hands. Mum is still smiling and singing even though it has been many years since she could last communicate with me."

G W rating: 4.92 out of 5

"A close friend who is like a family member booked in for a respite stay due to being unwell and struggling to cope with daily life. He was made welcome on arrival and was supported in settling into a spacious room. The decor is lovely and clean, just like a home-from-home with a 5* hotel treatment. All the staff in the Jubilee community have been outstanding and have given 100% to ensure all his individual needs are catered for. Nothing has been too much trouble to do and they have gone above and beyond to promote/support him to be able to return back to his own home when he is ready."

Mike B rating: 4.42 out of 5

"I cannot commend more highly the care, respect and attention that my mother has received since she became a resident. Unfortunately in September 2020, my mum had a fall at home resulting in hospital care, from there she was not able to go home and I needed to find a care home to take her during the initial Covid lockdown. Oak Grange dealt with everything from assessment by hospital staff to transfer immediately in the late evening - it was such a weight off my shoulders. We could not visit due to regulations, but Oak Grange constantly kept us informed. They have continued to do this throughout her stay, both from Barchester and from staff within the care home. Knowing my mum, she will not have been the easiest resident, especially at the beginning, but despite her increasing dementia, she has always received the highest level of care and compassion, not forgetting the weekly entertainment. It is not the cheapest of homes, but you do get what you pay for."

Melanie S rating: 4.75 out of 5

"When I visited my sister at Oak Grange Care Home. I was extremely impressed with the care and attention she received. I couldn't have wished for a more gentle and peaceful last few months for her. Thank you to all the staff."

Ann C rating: 4.67 out of 5

"My nan came into the home after a stay in hospital due to having an emergency operation. The staff completed the assessment with dignity and compassion as at the time our grandad (her husband of 59 years) had just passed away only days before. My nan immediately felt at ease and that she was going to get through the tough times with assistance. From the moment she entered the home which was a very fast discharge, which staff at Oak Grange had assisted to move along very quickly, my nan felt safe, could rest and was allowed to grieve in peace and at her own pace. When she came in, she needed assistance with personal care and a very strict diet due to her operation, nothing was too much trouble for the staff and her every need was catered for. Due to the assistance and caring nature of all staff, my nan is now fully able to care for herself again but has decided to stay as she enjoys the company and knows there is support if needed in the future."

Donna E rating: 5.00 out of 5

"Oak Grange Care Home is a really lovely care home, with excellent care, provided for our loved ones. My ninety-year-old father was given three weeks of respite care in October 2022. The staff were excellent, caring and very professional. The building and surrounding areas are second to none. My father was treated with dignity and respect, apart from one incident, which was dealt with immediately by the staff concerned. I can only praise the care at this home."

C F rating: 4.67 out of 5

"My mother moved into Oak Grange on 01 October 2022 after a challenging time in hospital following a fall. Within 24 hours of being at Oak Grange, I could see the difference in her outlook and mood. Oak Grange is in a beautiful location and the standard of decoration and cleanliness is excellent. Mum's room is spacious and well-appointed and has a door onto a lovely garden which she loves as she can watch the birds and the squirrels feed. Every member of the team that I have met have been friendly, professional and happy in their work. Mum has been given a great welcome and the unit Manager has really taken the time to understand mums needs and how best to support her. Mum is already socialising with fellow residents and being encouraged to enjoy the company that she needs. Mum has commented on how good the food is and how safe and comfortable she feels. Knowing that mum is safe and well cared for has given me a great sense of relief after a challenging three years."

Jonathan H rating: 5.00 out of 5

"The nurses, carers and staff are amazing and caring towards my mum. They always tell me how she is, which reassures me. Mum is always clean and showered every day. Staff go above and beyond for residents, but also relatives making sure they are ok, and when they have any worries, they will sit and have a chat about it. I cannot thank them enough for the past year. Highly recommend Oak Grange Care Home 100%."

Amanda H rating: 4.67 out of 5

"My grandfather has been a resident on the second floor since October 2021 at Oak Grange. The care he has received and continues to receive his second to none Nothing is a problem and all staff from care staff to management are always friendly If there are any issues they are keen to resolve them and keep you updated Staff go above and beyond they really are amazing and i am so reassured that he is in somewhere where individuals have his best interests at heart thankyou so much it is appreicated from the bottom of my heart. He has regular snacks, fluids is involved with the inter action of the staff and they clearly care A delightful place to be involved in and i would definetely recommend and beautiful surroundings Thank you once again."

Tracey H rating: 5.00 out of 5

"Only the best of care is given at Oak Grange Care Home. This is a home that is run in a very professional manner. The staff are excellent at providing high standards of care whilst making service users feel so at ease and happy. The home itself is spotless, and the staff are more than happy to go above and beyond for the residents, making sure there is plenty of things to do and activities to occupy anyone who wishes to join in."

P B rating: 5.00 out of 5

"The staff are always friendly and helpful at all times. Nothing is too much trouble for them. The residents always seem happy and content."

M D rating: 5 out of 5

"The staff, particularly management, could not have been more helpful trying to arrange care for a 94-year-old disabled mother during recent floods, Covid and a poor discharge from hospital, whilst living 240 miles away was a challenge. The resident doctor at the care home, along with nurses was excellent and picked up many issues which had previously been missed. I cannot comment on rooms and facilities and cleanliness as I did not see them. I can thank the home for arranging a special bed and chair, which aided my mother's recovery, which was much improved on her departure to be nearer home and friends. The visiting arrangements were excellent. Thank you to everyone. Please let the home and staff know."

K G rating: 4.43 out of 5

"I have had two close friends live here. One still does and has lived here for a number of years now. My other friend moved here towards the end of his life and sadly passed away a year ago. The staff were incredible with his care and supporting his family and myself. They have always been a great team and go above and beyond for residents. In my line of work, I visit lots of residential and nursing homes but this one really stands out for me. The care is fantastic and so clear to see. My friend has thrived here and even improved overall. I would definitely recommend Oak Grange to others and regularly do."

Sarah P rating: 5 out of 5

"2021 has been a tough year for us all and this has been made even more difficult, not being able to see my Dad. Dad was taken into hospital during the first lockdown where he contracted COVID 19 but somehow managed to fight through and recover. Dad has dementia and needs nursing care, so he was taken into Oak Grange from the hospital and ever since has come on so much. He is getting the right care he needs and everyone at the home is so friendly and always available to reassure us. Nothing is ever too much trouble for the staff. Oak Grange is an amazing care home and it gives me great comfort to know that he is in such a nice environment and being well cared for. There is always something going on for the residents to keep them busy and they have beautiful well-maintained gardens. I Skype Dad most days and now we have our visits back too, in a COVID safe environment of course. It’s like sitting in your living room. I can’t thank the staff enough for all their hard work. Highly recommended."

Tracey M rating: 4.92 out of 5

"All the staff at Oak Grange gave dedicated tender care to my brother and always gave support to his family. I cannot thank them enough. Oak Grange has a warm comfortable environment and has a lovely garden."

Sandra B rating: 4.58 out of 5

"My mum has cared for my dad, who has dementia for the past 10 years. In July, Dad fell and broke his hip and unfortunately following surgery Dad's dementia declined rapidly. He has very complex care needs and we took the difficult decision that it was no longer possible to provide adequate care at home. We had already identified Oak Grange as a preferable option and when Dad was discharged he moved to the care home. Dad's dementia is very advanced and Oak Grange is now providing end of life care for him. I have been touched by the care and compassion shown by the staff towards Dad and our family. Dad is treated with dignity and every effort is made to keep Dad comfortable, pain-free and peaceful. Our family are very grateful to the manager who has understood the needs of our family to be with Dad at this sad time and made it possible for us to have some precious time with him despite the challenges care providers are facing during the pandemic."

Carolyn C rating: 3.75 out of 5

"Always staff around seem very welcoming and cheerful. Nice for us to see and for our Mum to hear and see people - not a lonely place. Food is a very good standard. Home decor and cleanliness is of a very good standard, although just recently can smell urine, maybe carpets due for a clean? Coffe lounge area is a lovely place, and the activities and ladies are excellent. Thank you."

S P rating: 4 out of 5

"I booked into the care home for one week's respite following surgery. All the staff were welcoming, friendly and very obliging. Nothing was too much trouble. I felt safe and secure and with nursing staff on hand 24 hours, it was very reassuring, caring and professional advice on hand if required. Rooms, all ensuite and views over gardens were clean and comfortable. Meals could be taken in pleasant dining rooms or own room if wished. Food was good, but for me, sometimes a little bland. Bistro area, with tea/coffee making facilities excellent idea. Being so well looked after certainly helped put me back on my feet. Would definitely recomm3end."

M C rating: 4.5 out of 5

"The kind calm professional care my father received contributed greatly to his settling in. He enjoyed the company, the activities and the food. His family and I were hugely reassured by the focused attention given to dad. What was a difficult time was rendered more bearable by the staff of Oak Grange."

A B rating: 4.5 out of 5

"Very friendly and caring."

Patricia B rating: 4.73 out of 5

"I am very impressed by the care provided to my sister. Caring and compassionate, staff who are quick to comfort and reassure my sister. The home has a good atmosphere, with friendly staff and they are welcoming."

S E rating: 4.92 out of 5

"Such a huge decision finding the absolute best residential home for my dearest friend, troubled with failing health. Oak Grange has proved to be the most comforting answer to caring fully for all his needs. He loves it, the peace of mind it gives to him and I. It is true professionalism with a heart. All the staff get it so right with attitude and enthusiasm from carers to chef. A treasure of a team. Thank you all so much."

Angela B rating: 5 out of 5

"I believe the swift actions of the health care practitioner saved my mum's life. She correctly realised there was something physically wrong with Mum - not easy when dealing with mental health, I am sure."

P C rating: 5 out of 5

"My father is extremely happy in the home and he is loved by all. The staff are very kind and work extremely hard under considerable pressure as nursing care needs are very high. Often, there seems to be insufficient staff for the workload. Consequently, my dad's shaving is often nursed and he does not get a bath, which he did love."

M S rating: 4.33 out of 5

"We have been regular visitors to see my father-in-law for several years. We have nothing but the highest praise for all the staff in this lovely home. Every single person we have met has treated my father-in-law with the utmost respect, good humour and cheerfulness. The staff make it a really happy place. Everything is always clean and efficient. We cannot recommend this home highly enough."

Anne L rating: 5 out of 5

"Having viewed various care homes in the area I decided to book my 88-year-old mother into Oak Grange for respite whilst I and my husband took a much needed holiday. Mum has dementia and when we explained to her that we had no alternative she reluctantly agreed but was very concerned about going there, however, when we returned she had totally changed her mind. She enjoyed the experience so much that after two days back home she decided that she wanted to return to Oak Grange on a permanent basis which we believe is the best solution for all concerned. I have been very pleased with the attitude and helpfulness of everyone that we have met at the home and we are both pleased and relieved that she is happy and has now opted to go into a well-run home at this stage in her life, as are all the other members of our family. Therefore, I would have absolutely no reservations about recommending this home to others in need of help."

S P rating: 4.92 out of 5

"I like Oak Grange because it is clean and tidy. The food is good and so are the staff who are always kind tome. I like the variety of activities including games, singing, dancing and quizes. I enjoy going on trips but I forget the details."

P K rating: 4.5 out of 5

"My experience of Oak Grange has been excellent. Facilities clean, carers are very caring and well trained, management are professional and approachable. Overall a high standard care home."

Gillian H rating: 4.83 out of 5

"Excellent care. Staff interested and helpful. I will come again when my wife requires an operation."

William P rating: 5 out of 5

"The nine days that I lived in Barchester Oak Grange Care Home have been very happy for me. I enjoyed the bedroom, the food and the gardens etc. The staff was very kind, helpful and always trying to make you feel at home. Singing in the choir was my favourite activity as well as painting. I will definitely recommend Barchester Oak Grange Care home to anybody who is looking for a nice place to stay a while."

Diego V rating: 5 out of 5

"Very friendly and helpful staff who show genuine care to the guests. The home is well run and efficient. Furnishings and decor of the rooms and general area is excellent and modern. Food is of a high quality, nutritious and plentiful. This is the best care home we have visited."

Jackie W rating: 5 out of 5

"The kindness and caring nature of all the staff are to be applauded. They all treated my dad well and allowed his dignity to be maintained in extremely trying circumstances. I can't thank them enough for making his last days bearable. They are all extremely lovely and considerate of all his family. Oak Grange is to be highly recommended."

Kathy K rating: 4.82 out of 5

"My husband was treated with kindness and respect and efficient care. His visitors were also greeted courteously. The home was clean and welcoming and attractive. The bistro was a pleasant place to relax with a cup of tea or other refreshments."

Jean G rating: 5 out of 5

"The care provided has been 5*. The support, cleanliness, food and drink excellent. The carers have all been very attentive/caring and lovely. We would definitely recommend this home."

H P rating: 5 out of 5

"My dad moved to Oak Grange Care Home having lost my mum and becoming nearly blind and was made to feel straight at home. The staff caring for him with kind and loving care. He had a lovely sunny room which he was able to make his own which was well maintained. He had patio doors onto a sunny patio and was able to sit outside. The food was excellent he loved walking along to the restaurants three times a day for his meals (all on the flat). Coffee and tea were regularly brought to his room and he could walk up to the bistro to entertain or just sit and read the paper with a coffee. The staff were lovely, caring and kind, creating a home from home environment. The entertainments were amazing and gave him a lot of fun and laughter during the last years of his life. He was very happy at Oak Grange and we will forever be grateful to the wonderful staff."

Elizabeth M rating: 4.92 out of 5

"We were not very pleased with the level of care that my father received whilst in the home, some staff were very good but others were poor. We raised a number of concerns with the management but we felt that they were not treated seriously. We are still awaiting a report on the last serious incident that occurred in September 2016."

Nick H rating: 2.08 out of 5

"Kindness, care and understanding shown to the residents and their relatives, on an individual basis. A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone!"

S G rating: 5 out of 5

"I am very happy here and always have been. I am getting old now and don't seem to attend everything like I used to do."

Mary L rating: 4 out of 5

"My other is cared for in an appropriate kind, caring and dignified fashion. ( seen by family members) Mum has late stage of dementia and her behaviour can be a bit challenging, especially regarding personal hygiene! Knowing the person helps. Mum now accepts help/assistance with drinks and meals. Sadly there seems to be a high turnover of care staff and this is not ideal, as residents relate well to regular staff i.e continuity and understanding particular needs. Housekeeping can an issue on occasions. However, much needs doing regularly and a lot is expected."

S B rating: 4.25 out of 5

"I visit my friend. I find the home like a small hotel and the staff are very friendly and caring and are very attentive to the residents."

Brian H rating: 4.92 out of 5

"Dad has been welcomed by all staff and residents. He feels comfortable and safe, which to the family is a great relief. He is eating well and enjoys the great variety of food. Mum has been having lunch with dad and is enjoying their time together in a nice environment. All the staff are caring and considerate."

Andrew S rating: 4.5 out of 5

"My sister was diagnosed with terminal cancer in May 2015 and as she has no family nearby and could not cope with just carers, she moved into Oak Grange, she has put on two stone in weight and has been extremely well looked after. In October she was told of a misdiagnosis and has never had cancer! The fees are very high, considering she has not made use of the carers for several months, but we have regarded this as a period of convalescence and she is now much better. She is just purchased an apartment in a retirement living block in Chester."

B B rating: 4.58 out of 5

"Oak Grange is a really good home - and seems well run. Compared to many homes that I have seen, it is clearly at the top end of the market in terms of facilities, cleanliness, and activities, etc. The staff are also caring and attentive. They treat mum in a genuinely friendly and caring way. If every home was like this, there would be few concerns about how care homes for the elderly are run, although the charges reflect the quality of facilities and general level of care. Sometimes I wonder if formal reviews/care plans for Mum involve other family members enough - but I when I have raised concerns any issues have been resolved to my satisfaction."

David K rating: 4.75 out of 5

"Comfortable, attentive, food available, staff good, bed hard, no electric blanket therefore cold. Not interested in activities."

Phoebe K rating: 3.92 out of 5

"The design of the building is excellent, bright airy with large rooms. Rooms are well decorated, all with patio doors. Lovely back garden which is sunny and private dining rooms allow clients to have their own table, which look out onto the garden."

Jennie W rating: 3.92 out of 5

"Mum is very happy at Oak Grange and has been from day one. Oak Grange is always clean and the staff always attentive, helpful and kind. I have recommended this home to other people and felt confident that Oakg range would provide reassurance for them, at what can be a difficult time."

Helen H rating: 4.92 out of 5

"Kindness, compassion and dignity are to be found at Oak Grange. The whole team show great understanding to both the Residents and their families. The Activities team arrange an excellent, varied programme for the residents and are always happy wherever possible to accommodate the resident's wishes. The Management and staff are always on hand to listen and help with any questions a relative may wish to raise. A warm welcome always awaits you on visiting Oak Grange. Thank you everyone."

Sue G rating: 4.92 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

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Frequently Asked Questions

  • What types of care does Oak Grange Care Home offer?

    Oak Grange Care Home offers Nursing care, Residential care, Dementia care, Respite / Short stay.