Reviews for Oak Grange Care Home

"My wife was admitted to Oak Grange under continuing end of life palliative care funded by NHS. She was there for 2 months intil she sadly passed away and during this time received exemplary care. All the staff including catering staff, health care assistants and Nursing staff were fantastic. We were very impressed with the care she received whilst she was at Oak Grange. It helped that she had a lovely peaceful room big enough to accommodate family overlooking a beautiful garden. My wife and family were treated with great care, dignity, compassion and respect which made a very difficult time easier to bear, for this we all thank you."

"Oak Grange care home is an amazing home for your loved ones. The care staff are exceptional. Theres always activities for residents to join in with I would highly recommend Oak Grange its a very homely place and very welcoming. I couldn't have found a better place for my mum."

"We think that my mother -in -law has settled in well and we are pleased with the care she receives"

Oak grange care home is an amazing care home. The care staff are exceptional. Lots of activities for them to do. I would highly recommend this care home for your loved ones they are well looked after and so pleased with the way my mum is looked after who has late stages dementia. I couldn’t have found a better place for her she is so settled in oak grange.

"I found Oak Grange by accident (I was referred by another Barchester home). The moment I walked in and met one member of staff, in particular, I knew this was the place, and within a couple of days my wife was installed in a delightful room, looking onto the garden. Because my wife was immobile the staff came to her. They were very caring and attentive and the member of staff we met when we arrived/the head of memory lane gave me regular updates on her condition and any significant events. My wife was very happy and had a peaceful ending. I can't praise this home and it's staff any more highly."

"My husband had to be admitted for Dementia. My niece and I chose this home as it was well situated for friends and family and was well thought of. I intended initially to come for a week to help settle him in. I decided to stay as at 93 the thought of tunning a home and visiting my husband was overwhelming. I have never regretted it for a moment, everyone has been so very kind and helpfull, the care has been excellent, medical and everyday and though I miss my home, this is rapidly becoming a replacement"

"Staff have made an effort to get on Mum's wavelength and tailor her care and activities to suit her needs. Staff always greet us with smiles when we visit, and the general atmosphere is calm and relaxed."

"The staff are excellent, faultless. The weekdays are run better than the weekend, when my mother says they are understaffed. This is very noticeable. The dining room is noisy. Again - staff excellent."

I attended Oak Grange on New Year's Eve to provide a pamper session for some of the residents and found it to be a welcoming home with some fantastic care staff. Nicola is new to the activities coordinator role and has a fantastic timetable worked out with all sorts of things for the residents to do - later that day they were having a cocktail masterclass and some live entertainment.
The dining room was quite a hive of activity on our visit and the communal areas were all beautifully decorated for Christmas. The bistro in the reception area also looked a nice place for family members to get a coffee.

"This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional."

"Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly. She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity". Whilst she was encouraged to participate socially, her wishes were respected."

"The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be. The whole leadership team, through to every single member of staff that I encountered was exemplary. I was deeply impressed and full of gratitude."

"We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding. Many thanks."

"Mum has been at Oak Grange for nearly two years now. My sister and I are extremely pleased with her care and the lovely atmosphere. All the staff from reception, carers and support staff are all friendly, efficient and very caring, so visiting feels like a pleasure. Mum is happy and content. Everyone seems to know her name and the care staff have come to understand her needs, her likes and dislikes and her personality very well. We also feel as relatives very well supported and can relax knowing she is such a caring and safe place."

"Leaving your loved one in a care home can be a very emotional experience however this is made so much easier in a home of this standard. The facilities are wonderful and attention to detail is considered in every aspect of the home but, by far, the best thing is the care the residents are shown by all members of staff. How lucky we are to have found this place."

"Excellent care. It is the staff that makes Barchester Oak Grange Care Home what it is in care, respect and atmosphere. I have been supported so well in such a sad and difficult time and always feel welcome. I do not worry about Mum when I leave and I admire the staff greatly. Thank you so much. P.S. Please continue to keep the gardens lovely with more flowers please, especially on the outdoor balcony upstairs."

"Barchester Oak Grange is a lovely care home. Well designed with most residential rooms having French windows, it feels more like a hotel. The staff from the home administrator to the maintenance man were wonderful. My mother's regular carers were excellent, kind and compassionate and I could not have wished for better. I knew I would be kept fully informed of my mother's health which gave me peace of mind. But.. when they had their days off she had care that was not always good and so I cannot say overall everything was excellent but as I visited regularly I was able to ensure needs were quickly met. Although in other ways the home excelled themselves. For example when after a few hours in hospital we took my mother back at 2 am she was greeted with smiles, a hug and whispered what about a cup of tea and hot buttered toast. Home from home! I would highly recommend Oak Grange and at the end they treated my mother with dignity and me with compassion."