Reviews for Mulberry Court Care Home

"We were so relieved to be able to book my mother-in-law into Mulberry Court for a week's respite care following an operation. You don't know what you don't know do you? When someone who has been independent has a few weeks of not being so, you really don't know what to expect. Staff at Mulberry Court were really flexible about dates and the level of service that would be needed, and in the end, luckily my mother-in-law didn't need nursing, just lots of support. Staff were really sensitive and helpful with dressings, meds (including liaising with her own doctor who is out of the area) personal care, and just being chatty and friendly whilst she got back on her feet (quite literally!). I would recommend Mulberry Court for its friendliness, flexibility and attention to detail. And very nice cakes in reception!"

S C
carehome.co.uk rating: 4.08 out of 5

"My dad has been at Barchester Mulberry Court Care Home for ten months now. We, as a family, can't fault all they do for my father and his health and well-being have been so much better since he came to Mulberry last July. The staff have been brilliant and I can't thank them enough for looking after my dad and also taking care of my mum who visits every day."

Nick C
carehome.co.uk rating: 5.00 out of 5

"Barchester Mulberry Court Care Home is a fabulous home. I've been visiting my husband for eight months and it's like a second family to me. I can't praise the staff and management enough, the food's good, the care's good and I can go home after visiting knowing my husband's safe and happy. First-class. The staff not only care for my husband but look after me as well."

Geraldine C
carehome.co.uk rating: 5.00 out of 5

"If you're struggling to find a care home, Mulberry Court is the one! My nana loves living here, the care she receives is amazing, nothing is too big for them to do! They make families feel very at home, also keep you up to date with all the changes that happen with your family member."

Emily B
carehome.co.uk rating: 5.00 out of 5

"You will not get better care anywhere else, is excellent. It is my home, I love it here. Caring team, led by amazing manager."

Terry B
carehome.co.uk rating: 5.00 out of 5

"I can't recommend Mulberry Court enough. The care my dad has received is excellent, also the support myself, my brother, and especially my mum have received, has been exemplary, especially from the unit manager. Also a special mention to the home manager, who has been great in all aspects of my dad's care. Excellent home... Highly recommended."

S L
carehome.co.uk rating: 5.00 out of 5

"The experience I had from the first phone call, email and face-to-face meeting was amazing! I was reassured, by the professional and friendly way my queries were answered, that the care my father would receive would be of a high standard. I loved the way all staff looked happy, they were spotlessly clean and well-presented. Every staff member has a smile and goes about their difficult jobs with enthusiasm, not seen in every home. The home was odour-free, the food great and the care exemplary. I feel extremely lucky that I found Barchester Mulberry Court Care Home for my father. It was a massive stress reliever to know he was being cared for so well and in such a lovely place. I can’t recommend it highly enough or say enough thank yous to the staff who took such great care of him in his last days."

Amanda H
carehome.co.uk rating: 4.58 out of 5

"Our relative came to Mulberry Court for respite care and unfortunately passed away after only a few weeks with them. During the time she was with the home the staff were very understanding and kept in touch with us between our visits. She was looked after by everyone with care, compassion and understanding. Each and every member of staff were very friendly and helpful, nothing was too much trouble. Unfortunately, she did not get the chance to be fully involved in all the brilliant activities the home offered."

Sandra D
carehome.co.uk rating: 4.92 out of 5

"Our auntie moved in after a fall breaking he arm and hip. We looked at many homes and found this one was the one we thought was best for her and it was for her short stay. The staff made her at home and looked after her so well till unfortunately, she passed away, everyone was wonderful throughout. Thanks again."

N D
carehome.co.uk rating: 4.75 out of 5

"My father spent a week at Barchester Mulberry Court Care Home and he was really well looked after. I was very impressed with the care and kindness shown by all staff to my dad and that they were all so friendly when we visited. As a registered nurse myself, it was so nice to know that Dad was in a safe and comfortable place being looked after by the super staff. My dad developed a chest infection after a few days but a prompt referral for medical advice meant he received antibiotics and treatment quickly and he recovered well. His room was clean and comfortable and the food looked very tasty! Having a really good respite facility available is vital for my mum so that she can have a break as she is Dad’s full-time carer."

Sally E
carehome.co.uk rating: 4.58 out of 5

"Excellent care, friendly and professional staff. Lovely atmosphere. Nothing is too much trouble and welcome all visitors."

Jenny H
carehome.co.uk rating: 4.75 out of 5

"Thank you for looking after my dad so well during his period of respite. The level of care he received was excellent and every member of staff we dealt with was friendly, helpful and knowledgeable. I would definitely recommend it."

N M
carehome.co.uk rating: 4.67 out of 5

"Very happy with my room, staff and nursing care. Very attentive and happy staff. Always smiling!"

John H
carehome.co.uk rating: 3.92 out of 5

"We have nothing but positive comments for this care home. The manager arranged care for my dad at very short notice and went above and beyond to ensure he was settled and well looked after. The facilities are excellent and the rooms are bright and comfortable. We feel really lucky that our dad got to spend time at Mulberry Court Care Home and would highly recommend it. Thank you to all the staff."

Zoe B
carehome.co.uk rating: 4.42 out of 5

"My mum has been at Mulberry Court Care Home now for about eighteen months and she is very happy there. The only thing that bothers her is if someone tries to move her out."

Jeanette K
carehome.co.uk rating: 4.83 out of 5

"Mulberry Court Care Home provided essential end-of-life care for my mum. From the initial visit through to the last, the warm and compassionate environment was welcoming. Knowing that nursing care and regular visits from other medical professionals were easily available was a comfort. Also, the wider care team delivered personal care with empathy and understanding. The home is friendly and comfortable and has activities for residents, a hairdresser and a garden with plenty of wildlife for a mindful distraction for all to enjoy."

B T
carehome.co.uk rating: 3.92 out of 5

"My family and I are very grateful to the staff at Mulberry Court Care Home for the kindness and care that they gave to my mum during her stay there, and also for the support that they gave to us. Our experience of Mulberry Court Care Home has been completely positive and are very glad that mum was able to spend her last few weeks there."

Wendy W
carehome.co.uk rating: 4.89 out of 5

"My mum moved here in July 2022 to receive end-of-life care. The home was identified by the NHS, but I couldn't have found anywhere better: I have no worries about the care mum receives. My mum is comfortable and in no pain, due to the quality of nursing and carer support she receives. She looks clean and well cared for when I visit - every 2 days - and she has a pleasant and nicely furnished room, which is always clean. Mum says she likes her carers and they are kind to her. Mum can't access other facilities as she is now bedbound, but my observations are that the restaurant menus look tempting and smell lovely, and there are plenty of activities available for residents. Staff are genuinely welcoming and supportive to relatives, and communicate well with me, updating me on mum's health as needed. I think Mum's unit manager has built a passionate and skilled team who are all positive about their role. I hear lots of laughter, which is lovely."

Gill E
carehome.co.uk rating: 4.17 out of 5

"There is very good care here. The staff are enthusiastic and caring. There is a wonderful varied range of daily activities, and the food is good. The accommodation is spacious, and there are lovely well-tended gardens."

B S
carehome.co.uk rating: 4.75 out of 5

"My dad has regularly stayed in Mulberry Court for respite, for both him and myself (as his full-time carer), for about four years. During respite breaks, I don't usually visit. However, Dad has lived here permanently since February, and I am here every day. I am extremely impressed with Dad's care providers. The staff are fabulous and so friendly. It feels like a family home. I go home in the knowledge that Dad is being very well cared for."

Joanne B
carehome.co.uk rating: 4.5 out of 5

"My husband and I visited my mother-in-law on Christmas Day which was also her Birthday. We watched a member of staff feed her the lovely Christmas lunch. She and all the other staff are very kind and caring. It was great to hear the member of staff say how much she enjoyed her job and how rewarding it was and also that the staff get on well."

S S
carehome.co.uk rating: 4.91 out of 5

"Lovely lunch and friendly staff."

K R
carehome.co.uk rating: 4 out of 5

"Since Mulberry Court have been under new management, the quality of care has improved. The dedication and commitment of the care staff to providing the very best service has impressed me greatly and I am now convinced that my mother is in the best possible care."

R Y
carehome.co.uk rating: 4.08 out of 5

"Staff were very good."

B F
carehome.co.uk rating: 4.17 out of 5

"A bright cheerful friendly caring home, staff are always welcoming and very attentive to the residents. I would highly recommend this care home."

Enid B
carehome.co.uk rating: 5 out of 5

"My mother has lived at Mulberry Court (Barchester Healthcare) in York for two and a half years. Like so many people, she would have liked to stay in her own home, but this became impossible. We initially booked a respite stay of three weeks. During this period she began to make friends and was very happy with the care she was receiving. She decided that she would like to move in permanently. I can honestly say that she is looked after with professionalism, care and love by wonderful, dedicated staff and I have seen so many instances of kindness. Everyone really does go the extra mile. She has made new friends and is no longer lonely. She now refers to Mulberry Court as ‘home’."

Beryl D
carehome.co.uk rating: 4.92 out of 5

"We are hugely impressed with the care that my Dad, a 95-year-old stroke patient, has received at Mulberry Court. The staff and leadership are, without exception, kind, good-humoured, well-trained and helpful. Everyone on the staff has gone out of their way to make my dad's life as pleasant and comfortable as possible. The food is of a high standard, and my Dad's room is pleasant and cosy. We cannot thank the manager and his team enough."

David K
carehome.co.uk rating: 4.92 out of 5

"Very caring staff, especially in the current Covid19 crisis - organizing Socially Distanced garden visits, doing residents hair before the visit (thank you very much). The senior manager always responds to queries and provides helpful advice."

Peter J
carehome.co.uk rating: 4.83 out of 5

"During COVID, the manager and staff have been outstanding! we have received regular communication and a clear rationale for decision making. The Manager has had to make some difficult decisions but this has always been to ensure the safety of the residents and staff. Key staff who I know so well have FaceTimed me regularly so I can see and talk to my Mum, this has made the last few weeks easier to manage. I would like to thank each and everyone at Mulberry Court."

Lorraine F
carehome.co.uk rating: 4.17 out of 5

"I cannot express fully the opinion I have of this care home. All staff are amazing, considerate and very kind to the residents and the visitors alike. They all go out of their way to make the home feel like a home from home. Great staff, beautifully clean and the food looks amazing when I see it brought through. If you are looking for a home for an elderly relative or friend I highly recommend wholeheartedly Mulberry Court."

Enid B
carehome.co.uk rating: 4.58 out of 5

"We have been delighted with the care that Mum has received since coming to Mulberry Court 2 and a half years ago. The staff are excellent - very caring and have guided Mum through various problems while she has been here. The building itself is excellent - very comfortable. Visitors are also encouraged and are made most welcome."

Richard C
carehome.co.uk rating: 4.42 out of 5

"A good care home. The one thing I find could be improved is the bread, almost like a paste in the mouth. Perhaps a new supplier? A nice, homely atmosphere and surroundings. We do have an excellent manager and staff."

B H
carehome.co.uk rating: 4.25 out of 5

"Excellent indeed. Great staff and facilities."

D J
carehome.co.uk rating: 5 out of 5

"Mulberry Court is a very good care home. The staff are so kind and pleasant. The activities could be better. My sister went to do a jigsaw and she said there was 1 jigsaw and several people trying to do it, she had to look at it upside down. It would be nice if someone could look after flowers. On her birthday they were dead (after 2 days), they hadn't been topped up with water."

B A
carehome.co.uk rating: 4.5 out of 5

"My uncle moved to Mulberry Court from a different care home in January 2019. He was extremely settled within a few weeks. I'm so happy to see that he is kept spotlessly clean, he loves the food and for the first time since moving to residential care, he is joining in activities. If I've had any concerns, these are addressed immediately and feedback given to me. I'm completely satisfied with the care he receives."

W D
carehome.co.uk rating: 5 out of 5

"Mum has been a resident since February 2017 at a time when she was finding it more difficult to live alone. Having the friendship of fellow residents and caring staff has helped her settle and feel at home, whilst our family are happy she is in good hands and well cared for."

David M
carehome.co.uk rating: 3.75 out of 5

"Staff are really friendly and helpful. Always feel welcome when visiting."

John F
carehome.co.uk rating: 5 out of 5

"Caring staff and nice rooms. My sister has not been to many activities so not able to comment."

Barbara A
carehome.co.uk rating: 4.5 out of 5

"Staff helped my mother in a very caring way to make the transition from living in her own flat to the care home. They continue to provide a professional service. We are always made to feel welcome and the staff have a good understanding of my mother's needs."

P J
carehome.co.uk rating: 4.5 out of 5

"My mum has been very happy here for the past 3 years. She finds everyone to be friendly. She feels safe. She enjoys the privacy of her own room, combined with the opportunity to meet up with other residents during activities."

Susan M
carehome.co.uk rating: 4.67 out of 5

"After a few months to settle in, mum is happy and well looked after."

Margaret L
carehome.co.uk rating: 4.75 out of 5

"My father received end of life care in Mulberry Court care home. The last 3 weeks of his life were as comfortable and pleasant for him and for his family as they could possibly be. This was due to the excellent care he was given by all the staff that looked after him. Without exception, they were all cheerful and caring - they do a wonderful job. Thank you."

J V
carehome.co.uk rating: 5 out of 5

"The home has a welcoming, homely atmosphere. Dad is extremely well looked after and nurses and care staff are happy, caring and friendly with lots of patience. The greatest asset is the staff. I am very impressed with how their holistic approach is totally encompassing involving all staff. The manager is calm, friendly, chatty, very approachable and the nurses/carers really care. The home is unique in my experience (13yrs) as all staff talk to you and know who you are. In dad’s first week, I visited another resident and a carer knew who I was! Nothing is too much trouble. I had lemonade in my bag and a carer said: “I will carry it for you”. Maintenance guys are obliging and helpful. We asked if a picture could be put on the wall, They did it straight away. They have time for you say hello, chat or talk about dad. in reception the chef asked could he help. outside admin’s office, a housekeeper asked could she help. You feel part of the home, one big happy family."

Jane F
carehome.co.uk rating: 5 out of 5

"Brilliant care!"

C S
carehome.co.uk rating: 5 out of 5

"My father was transferred from a hospice to Mulberry Court. He sadly only spent one week there before he died but the care he received was wonderful and the staff were a great support to us as a family. The home is beautiful, clean and comfortable. We could not have asked for anywhere better for dads final days. Thank you."

K M
carehome.co.uk rating: 5 out of 5

"Visited my friend for lunch. A thoroughly rewarding experience. Excellent food and well priced. Friendly staff, eager to help."

N R
carehome.co.uk rating: 5 out of 5

"My sister loved being there, we both loved the garden, it was a nice place to catch up."

Sue A
carehome.co.uk rating: 5 out of 5

"Mum was transferred to Mulberry Court (MC) on fast track palliative care nearly two and a half years ago. The staff in all areas looked after Mum in a dignified and caring way. She was safe, well fed and we as a family had peace of mind. On all of our visits, we had good interactions with all the Management and staff, and they tried hard to accommodate any request we put forward with regards to Mum’s care. She attended activities most afternoons by gentle coaxing, although due to her limited eyesight and hearing, she wasn’t able to take part fully but, she was with friends she had made in the home. Every two weeks on a Sunday, a church service was held and Mum found great comfort and enjoyment and rarely missed one. Sadly Mum passed away three weeks ago, and the love and kindness shown for her was superb and as a family, we would like to thank the Manager and staff."

Andrew B
carehome.co.uk rating: 4.92 out of 5

"General care very good, sometimes let down by the shortage of carers."

Kay A
carehome.co.uk rating: 4.58 out of 5

"We were very happy with the care and support my father and family received from Mulberry Court, York. The staff were caring and looked after us all. I would say that the visitor's toilet, bin and sanitary bin needs emptying more regularly. We were always made to feel welcome and we felt that staff were genuine, supportive and personable."

L T
carehome.co.uk rating: 3.6 out of 5

"From our initial visit and throughout my friend's stay at Mulberry Court all the staff were open, polite and caring treating both my friend, ourselves and other visitors in a warm and welcoming way. Whenever I needed to ask questions these were always answered in a timely and appropriate manner. There was a feeling of "openness" which is to be commended. The only area which I would feel may be improved, and may well have been in newer premises, is the actual size of the individual washroom that was in my friend's room. I feel that it may well be ok for one person on their own able to toilet themselves however, it presents more of a problem when assistance is required e.g when 1 or more carers have to be involved in transfers or, as was the case with my friend, when a wheelchair/commode had to be used. Inherently this would appear to be a design fault in the building itself or it may be that the nature of the needs of the current users has changed since it was opened."

Martin D
carehome.co.uk rating: 4.5 out of 5

"I (we) have been very impressed with the excellent. Care my wife was received over her 10 days here. The empathy and nursing skill of the staff has been a great comfort."

David A
carehome.co.uk rating: 5 out of 5

"My mother was admitted to Mulberry Court late August and unfortunately, she passed away in October 2017. In her short time there she was very content, she had much fondness for the staff. Mum wasn't very mobile but the staff were excellent at getting her to anything she wanted to get involved with. All the staff were extremely respectful and helpful when mum sadly passed away."

Antony B
carehome.co.uk rating: 4.92 out of 5

"I have put mainly good in the review below but my main concern is that although the majority of staff are good with dad's care (especially his problems (back and left side) as I come every night, I find him slightly unsettled as he seems to get his meds (painkillers especially) a lot later than when regular staff are on. It seems to me mainly at the weekend when staff seem to be stretched."

Ian B
carehome.co.uk rating: 4.08 out of 5

"Just a visitor got fed and watered. Excellent."

Malcolm W
carehome.co.uk rating: 5 out of 5

"Just visiting invited to lunch excellent meal."

John S
carehome.co.uk rating: 5 out of 5

"My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited."

Jean J
carehome.co.uk rating: 4.5 out of 5

"A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal."

Margaret G
carehome.co.uk rating: 4.17 out of 5

"I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority. I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being."

Judith W
carehome.co.uk rating: 4.91 out of 5

"I have found the home excellent and the staff extremely helpful. Thanks to all the staff."

John F
carehome.co.uk rating: 4.17 out of 5

"Very impressed by both the house, its furnishings and general ambience and also the staff. All the staff we met were friendly, efficient and instructive - showing us how to use wheelchairs etc. My friend seems very happy here. Thanks to all."

Mike P
carehome.co.uk rating: 5 out of 5

"I have been impressed by many things. The ambience, décor, cleanliness. The personal care given so willingly. The food. The attention to detail, the kindness. The physical care. The spiritual attention."

H J
carehome.co.uk rating: 4.92 out of 5

"Mom was in Mulberry Court for only a couple of weeks as she was at end of life with secondary breast cancer and needed 24/7 nursing care. The day staff were amazing - always helpful and happy to talk and would always check in on Mom, as well as see if there was anything we needed as we spent all day with her. Unfortunately, Mom wasn't able to make use of the facilities - there was a lovely lounge, nice coffee area and dining room. The menu choices were very good, but Mom couldn't eat much. The staff were always very nice and would check with her. Our only disappointment was that the night staff did not notice Mom was slipping away, and therefore they did not contact us to advise us to come in, so, unfortunately, Mom passed away on her own and wasn't noticed until next round of checks. When Dad was in care the staff notified us, so we hoped the same would have happened with Mom. However, overall, we were happy with the home, and felt Mom was treated with respect and dignity."

L P
carehome.co.uk rating: 4.17 out of 5

"I was told the most important thing to look for when selecting a care home was the quality of the staff. Mulberry Court has the benefit of excellent staff who have done their best to help my mother settle in and this has resulted in an improvement in her condition. Had it not been for the positive attitude of the staff, she would have been bed bound but can now get out in her wheelchair. My mother and I will always be grateful for this."

M R
carehome.co.uk rating: 4.33 out of 5

"Staff are very nice and helpful. Nothing is too much trouble. Meals are very good and a good choice. Lovely cakes on the coffee bar. The rooms are very cheerful and the residents can bring in furniture. Very good facilities, hairdressing, physiotherapist and lovely things to do during the week for the residents. Overall a great place to live being pampered and well looked after."

C T R
carehome.co.uk rating: 4.92 out of 5

"I visit regularly and find the staff are always helpful. Occasionally their English is a little weak but in general, the home seems very well run. We are very satisfied with the service provided for our standing friend."

K S
carehome.co.uk rating: 4.33 out of 5

"Mulberry Court staff and facilities are absolutely wonderful. My father is receiving the best care we could hope for. We can't recommend it highly enough. The staff are caring kind and considerate. My dad loves the food choices especially the apple pie and custard."

C H
carehome.co.uk rating: 4.92 out of 5

"My father has now been a resident for fifteen months and I feel he has been treated with respect and dignity. I too have been listened to appropriately and my requests responded to positively in all ways. This has been with all staff, from manager, nursing staff, carers, catering, domestic, maintenance and gardening staff. A recent refurbishment had made a very pleasant entrance, lounge and face, plus a very nice dining lounge."

S B
carehome.co.uk rating: 4.17 out of 5

"Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent."

P G
carehome.co.uk rating: 4.25 out of 5

"Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them."

Jude
carehome.co.uk rating: 4.55 out of 5

"I had not come to visit Mulberry Court for several years and was delighted to find it as pleasant, welcoming and well-managed as in previous years."

Philip
carehome.co.uk rating: 5 out of 5