What our families say

Barchester Mulberry Court Care Home Recommended on carehome.co.uk
We score 9.4/10

25 Reviews

Barchester Mulberry Court Care Home Recommended on carehome.co.uk

08 July 2016

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"We were very happy with the care and support my father and family received from Mulberry Court, York. The staff were caring and looked after us all. I would say that the visitor's toilet, bin and sanitary bin needs emptying more regularly. We were always made to feel welcome and we felt that staff were genuine, supportive and personable."

carehome.co.uk rating: 3.6 out of 5

"From our initial visit and throughout my friend's stay at Mulberry Court all the staff were open, polite and caring treating both my friend, ourselves and other visitors in a warm and welcoming way. Whenever I needed to ask questions these were always answered in a timely and appropriate manner. There was a feeling of "openness" which is to be commended. The only area which I would feel may be improved, and may well have been in newer premises, is the actual size of the individual washroom that was in my friend's room. I feel that it may well be ok for one person on their own able to toilet themselves however, it presents more of a problem when assistance is required e.g when 1 or more carers have to be involved in transfers or, as was the case with my friend, when a wheelchair/commode had to be used. Inherently this would appear to be a design fault in the building itself or it may be that the nature of the needs of the current users has changed since it was opened."

Martin D
carehome.co.uk rating: 4.5 out of 5

"I (we) have been very impressed with the excellent. Care my wife was received over her 10 days here. The empathy and nursing skill of the staff has been a great comfort."

David A
carehome.co.uk rating: 5 out of 5

"My mother was admitted to Mulberry Court late August and unfortunately, she passed away in October 2017. In her short time there she was very content, she had much fondness for the staff. Mum wasn't very mobile but the staff were excellent at getting her to anything she wanted to get involved with. All the staff were extremely respectful and helpful when mum sadly passed away."

Antony B
carehome.co.uk rating: 4.92 out of 5

"I have put mainly good in the review below but my main concern is that although the majority of staff are good with dad's care (especially his problems (back and left side) as I come every night, I find him slightly unsettled as he seems to get his meds (painkillers especially) a lot later than when regular staff are on. It seems to me mainly at the weekend when staff seem to be stretched."

Ian B
carehome.co.uk rating: 4.08 out of 5

"Just a visitor got fed and watered. Excellent."

Malcolm W
carehome.co.uk rating: 5 out of 5

"Just visiting invited to lunch excellent meal."

John S
carehome.co.uk rating: 5 out of 5

"A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal."

Margaret G
carehome.co.uk rating: 4.17 out of 5

"My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited."

Jean J
carehome.co.uk rating: 4.5 out of 5

"I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority. I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being."

Judith W
carehome.co.uk rating: 4.91 out of 5

"I have found the home excellent and the staff extremely helpful. Thanks to all the staff."

John F
carehome.co.uk rating: 4.17 out of 5

"Very impressed by both the house, its furnishings and general ambience and also the staff. All the staff we met were friendly, efficient and instructive - showing us how to use wheelchairs etc. My friend seems very happy here. Thanks to all."

Mike P
carehome.co.uk rating: 5 out of 5

"I have been impressed by many things. The ambience, d├ęcor, cleanliness. The personal care given so willingly. The food. The attention to detail, the kindness. The physical care. The spiritual attention."

carehome.co.uk rating: 4.92 out of 5

"Mom was in Mulberry Court for only a couple of weeks as she was at end of life with secondary breast cancer and needed 24/7 nursing care. The day staff were amazing - always helpful and happy to talk and would always check in on Mom, as well as see if there was anything we needed as we spent all day with her. Unfortunately, Mom wasn't able to make use of the facilities - there was a lovely lounge, nice coffee area and dining room. The menu choices were very good, but Mom couldn't eat much. The staff were always very nice and would check with her. Our only disappointment was that the night staff did not notice Mom was slipping away, and therefore they did not contact us to advise us to come in, so, unfortunately, Mom passed away on her own and wasn't noticed until next round of checks. When Dad was in care the staff notified us, so we hoped the same would have happened with Mom. However, overall, we were happy with the home, and felt Mom was treated with respect and dignity."

carehome.co.uk rating: 4.17 out of 5

"I was told the most important thing to look for when selecting a care home was the quality of the staff. Mulberry Court has the benefit of excellent staff who have done their best to help my mother settle in and this has resulted in an improvement in her condition. Had it not been for the positive attitude of the staff, she would have been bed bound but can now get out in her wheelchair. My mother and I will always be grateful for this."

carehome.co.uk rating: 4.33 out of 5

"Staff are very nice and helpful. Nothing is too much trouble. Meals are very good and a good choice. Lovely cakes on the coffee bar. The rooms are very cheerful and the residents can bring in furniture. Very good facilities, hairdressing, physiotherapist and lovely things to do during the week for the residents. Overall a great place to live being pampered and well looked after."

carehome.co.uk rating: 4.92 out of 5

"I visit regularly and find the staff are always helpful. Occasionally their English is a little weak but in general, the home seems very well run. We are very satisfied with the service provided for our standing friend."

carehome.co.uk rating: 4.33 out of 5

"Mulberry Court staff and facilities are absolutely wonderful. My father is receiving the best care we could hope for. We can't recommend it highly enough. The staff are caring kind and considerate. My dad loves the food choices especially the apple pie and custard."

carehome.co.uk rating: 4.92 out of 5

"My father has now been a resident for fifteen months and I feel he has been treated with respect and dignity. I too have been listened to appropriately and my requests responded to positively in all ways. This has been with all staff, from manager, nursing staff, carers, catering, domestic, maintenance and gardening staff. A recent refurbishment had made a very pleasant entrance, lounge and face, plus a very nice dining lounge."

carehome.co.uk rating: 4.17 out of 5

"Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent."

carehome.co.uk rating: 4.25 out of 5

"Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them."

carehome.co.uk rating: 4.55 out of 5

"I had not come to visit Mulberry Court for several years and was delighted to find it as pleasant, welcoming and well-managed as in previous years."

carehome.co.uk rating: 5 out of 5

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