What our families say

Barchester Marnel Lodge Care Home Recommended on carehome.co.uk
We score 9.6/10

76 Reviews

Barchester Marnel Lodge Care Home Recommended on carehome.co.ukLatest Your Care Rating report

05 May 2017

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"Very pleased that Grandad is being so well cared for in such a happy and safe environment. He has made amazing progress in all areas since becoming a resident here. It means a lot to us all that he is thriving and enjoying himself."

carehome.co.uk rating: 5 out of 5

"It's a pleasure to visit Marnel Lodge. Care is first class, staff are thoughtful, sensitive and very caring. Management of my relative is tailored to her needs and professionally administered. The home is warm and inviting, reception is friendly, helpful and know who I am. Caring staff are cheerful, thorough and again, know who I am. I am more than satisfied with Marnel Lodge. My relative is happy and well cared for. A really big thank you."

Elaine B
carehome.co.uk rating: 5 out of 5

"Grandad is very well looked after. The food is really tasty. The carers are all kind and caring."

carehome.co.uk rating: 5 out of 5

"I have nothing but praise for all of the staff here - from the gardener and odd-job (maintenance) man, laundry ladies, chef etc to the carers of all grades. They always have a smile and a hello even if they don't know me and are so kind and thoughtful to my husband and me. Ready with lovely hugs when needed and cups of tea. The home and gardens are beautifully kept and everywhere is so clean. All staff work extremely hard."

carehome.co.uk rating: 4.42 out of 5

"My mum has dementia and Marnel Lodge is just the perfect home for her. Secure and safe but homely at the same time. Very loved here and care is 1st class."

carehome.co.uk rating: 5 out of 5

"Dad is very well cared for in all aspects. The staff are amazing and go above and beyond what is expected of them. Dad is very content and relaxed and the environment is like a big family."

carehome.co.uk rating: 4.92 out of 5

"I would recommend this care home to anybody. The staff and carers are fantastic and can never do enough for you. The cleanliness of the home and rooms is to a very high standard. Marnel Lodge is a fantastic home and my grandad is very very happy and loves all the staff very much."

carehome.co.uk rating: 5 out of 5

"We were very impressed with our first visit to Marnel Lodge and have been happy with the treatment our relative has received so far. The interior of the building is bright, clean and airy and the staff are always very pleasant. We are always impressed with the relaxed atmosphere of the home and feel we'd be happy if it came to be our turn to be residents."

Valerie C
carehome.co.uk rating: 4.42 out of 5

"Marnel Lodge is a very modern and clean care home. The staff seem to be very welcoming and have the residents' welfare at heart."

Roger C
carehome.co.uk rating: 4.58 out of 5

"The staff are very caring towards dad. He is settled and happy at Marnel Lodge and when we leave him after a visit, we know he is going to be well looked after."

carehome.co.uk rating: 4 out of 5

"I find the whole atmosphere, particularly with patients in mind, to be excellent. The food would appear to be good as my wife eats it all without fail. The staff are always welcoming and always treat the patients with respect and dignity."

Bob J
carehome.co.uk rating: 5 out of 5

"The home is clean and bright and sweet-smelling nearly always. The staff are caring, attentive and kind."

Ray M
carehome.co.uk rating: 4.91 out of 5

"The staff are able to help all residents with their needs. Visitors always welcome with tea, coffee and cake available in lounges."

Brian S
carehome.co.uk rating: 4 out of 5

"This is our 1st visit to the home. Our 1st impressions of the staff were extremely helpful and friendly."

Tracey H
carehome.co.uk rating: 4 out of 5

"My auntie has received amazing care since she has arrived. Her general well being and mental capacity have improved so much. All the staff are amazing and couldn't be more caring. I would highly recommend it here to anyone."

Stephanie S
carehome.co.uk rating: 4.92 out of 5

"Generally, dad is well looked after, has good meals and complaints one followed through. Sometimes there is confusion when dad is not well and not always clear as to what nursing staff are doing. Bathroom is not always left tidy, tubes left off toothpaste etc."

carehome.co.uk rating: 3.33 out of 5

"My mother has been at Marnel Lodge for just over a year. She is well looked after and comfortable with all the assistance and support that she needs. The staff are approachable and accommodating and go out of their way to be friendly through personal contact. My mother isn't able to show her appreciation very often but still receives a high level of care."

Frank S
carehome.co.uk rating: 4.08 out of 5

"We enjoy the award-winning garden and the homemade cake from the café."

carehome.co.uk rating: 3.83 out of 5

"My uncle needed care and company and he now has both. Marnel Lodge is a lovely care home. The rooms are lovely so are the staff, nothing is too much trouble. It is welcoming and my uncle loves it and he has improved in many ways. All the residents are happy and the food is excellent. Nursing and cares are excellent so are managers there. Lovely and clean."

Anita S
carehome.co.uk rating: 5 out of 5

"The home is very good with kind and friendly staff. If issues have arisen with my mother's care they have been dealt with in a caring and efficient manner. My mother is happy and feels safe."

Linda S
carehome.co.uk rating: 3.83 out of 5

"Lovely rooms, very spacious and clean. Beautiful views of the garden out of the south-facing rooms."

Erin B
carehome.co.uk rating: 3.83 out of 5

"My sister-in-law likes both her room and the view from it. She also enjoys the meals."

carehome.co.uk rating: 4.33 out of 5

"Very friendly and helpful staff. Looking forward to coming here."

Susan B
carehome.co.uk rating: 5 out of 5

"Since recovering from skin graft surgery after 2 falls, mum has come on leaps and bounds. Being in Marnel Lodge she is chatty and friendly and the staff are fabulous with her. Everything/one is warm, friendly, compassionate and as relatives, we feel welcome. Organised events are superb and always well attended. It's the best place I could have chosen for mum."

carehome.co.uk rating: 4.67 out of 5

"The experience is positive. The facilities are well developed and kept in a clean manner. The staff are friendly and make my mother feel comfortable and safe. Possible areas for improvement are: -Somehow to get the residents to take some more gentle exercise. -Stop items going missing."

carehome.co.uk rating: 3.25 out of 5

"Dementia is emotionally draining for relatives. Staff very helpful."

Mervyn B
carehome.co.uk rating: 5 out of 5

"Very friendly staff. Always with a smile. My sister is well looked after and appears to be happy."

Richard F
carehome.co.uk rating: 4.83 out of 5

"I can compare yourselves with an almost identical Barchester home. Marnel Lodge is a well-run home with a full and well-trained staff and is therefore in the "good value for money" category."

Ron F
carehome.co.uk rating: 4.45 out of 5

"Always pleasant to visit because the home is well cared for as are the residents. Staff are caring. Hard to expect more under what are constrained circumstances."

Clive F
carehome.co.uk rating: 4.67 out of 5

"Really great as dad has not been well for a couple of weeks and he has been looked after exceptionally. Nothing but praise for the staff of Marnel Lodge, can't praise them enough."

Marion H
carehome.co.uk rating: 5 out of 5

"Visited 5 homes in total and Marnel Lodge was the best one. Best value for money. Manager's lovely. Homely. Staff are chatty and lovely."

Frank B
carehome.co.uk rating: 3.92 out of 5

"I find the staff very caring and have always helped my grandma when I have asked."

Alison C
carehome.co.uk rating: 3.92 out of 5

"I have been a volunteer for 3 years. Still enjoy coming here. The staff are very friendly and helpful."

Christine R
carehome.co.uk rating: 5 out of 5

"Compared to the home mum first went into, this home is like being on a different planet. So much better. Staff are great and well trained. Thank you for being so good with my dad as well. He is so much happier as well."

Jayne H
carehome.co.uk rating: 4.73 out of 5

"First experience of coming to see my great great uncle. He seems to have really settled in and it seems like a lovely place - staff are polite and greet you at the door and make you feel welcomed. I've not seen him so happy in a very long time."

carehome.co.uk rating: 5 out of 5

"Ever since dad has been at Marnel Lodge, he has come on leaps and bounds. Ten weeks ago, he wasn't given long to live - 3 months - but now he is feeding himself, with help and also sitting in a wheelchair that he hadn't done for over two years. He is a changed person and it's all down to the staff at Marnel Lodge. I did breath a big sigh of relief on the day he joined as I knew he would be looked after."

Marion H
carehome.co.uk rating: 5 out of 5

"Everyone at Marnel Lodge was extremely kind, caring, patient and loving towards my father during the year that he was there. The care and attention he received was excellent on all fronts. The staff were very kind and understanding to me as well, helping me through difficult stages."

Jane M
carehome.co.uk rating: 4.83 out of 5

"First visit - staff very welcoming and took time to chat to us before taking us to residents room. Totally unphased when set alarm off in error. Everyone met seems very kind, always smiling. Home seems bright, clean and colourful. Love the idea of Memory Lane and objects around to stimulate minds. The environment felt very safe and leaving reassured in good hands, lovely!"

Liz B
carehome.co.uk rating: 5 out of 5

"A wonderful home. My aunt had to go in after always saying I am never going into a care home. She loved it there. The carers/nurses/management were all caring, considerate, helpful and attentive. Nothing was ever too much trouble. A truly lovely place with a nice garden too. When I get older I would not hesitate to choose Marnel Lodge as the home I would go into to!"

Anthea C
carehome.co.uk rating: 5 out of 5

"Marnel Lodge is such a lovely home, always clean and staff are always friendly and have time for you no matter what, my relative has settled so quickly and loves the home and gardens with beautiful views over the back fields. Would recommend."

Ethan H
carehome.co.uk rating: 5 out of 5

"Since my Grandmother has moved into Marnel Lodge she has been so happy. The staff are absolutely fantastic and the building and garden are beautiful. It really is a place that cares and I couldn't think of anywhere else for her to live. I would definitely recommend."

Sam L
carehome.co.uk rating: 5 out of 5

"Until it happens to you, it is impossible to understand the stress and complexities of dealing with a loved one's health, mental welfare and financial issues. I visited many homes of varying degrees and costs and concluded that Marnel Lodge was an outstanding candidate for my mother's care. The staff were welcoming and sympathetic and knowledgeable. Despite this being very early days for my mother's care, my intuition is that the responsive manner demonstrated thus far, will continue."

Barrie W
carehome.co.uk rating: 5 out of 5

"My Grandmother moved into Marnel Lodge about a month ago. The treatment that she has received has been excellent, the staff have been very welcoming, not only to her, but my family which has made the whole experience a lot easier emotionally."

carehome.co.uk rating: 4.75 out of 5

"My father arrived at Marnel Lodge in May 2017 and soon settled in to enjoy the comforts of being cared for by a loving team. He also started to enjoy the number of activities that are a big part of the home which he could choose to take part in, or not. It was always what Dad wanted to do. Having a long complex medical history, the care he received was second to none. When his health started to fail further his end of life plan was implemented and all my sister and I can say is that he was cared for with love, compassion and dignity right to the end for which we are truly grateful. If you are reading this review deciding to place your loved one into a home, please remember that Marnel Lodge is only what it is today because of the 'whole' caring Marnel, which make it the special place it is. I would highly recommend this home."

Jackie P
carehome.co.uk rating: 5 out of 5

"My father has resided at Marnel Lodge for the last nine months. In that time he received exemplary care. The staff have always been attentive and supportive. His complex medical needs were competently catered for by the professional nursing staff. The carers and events coordinators ensured he was entertained and enjoyed many a hearty joke. When my father had to receive end of life care, the staff stepped up the support to an even higher level. At this time all our family were given every consideration. We feel privileged to have been a part of the Marnel Lodge community and would like to thank them all."

Corinne P
carehome.co.uk rating: 5 out of 5

"The staff have been excellent at ensuring my aunt gets the physical care she needs, as well as the emotional reassurance and care as her dementia progresses. Since I live a long distance from Marnel Lodge, I call to check on my aunt, staff are always happy to talk to me and they keep me informed of any changes in the care plan or medications. I would definitely recommend Marnel for dementia care!"

carehome.co.uk rating: 4.67 out of 5

"We have just enjoyed a lovely Christmas three course meal with our father. Beautifully cooked a wonderful fun atmosphere. They really do care here at Marnel Lodge."

carehome.co.uk rating: 4.92 out of 5

"I stayed at Marnel Lodge for five weeks in October/November for respite care and found it to be very good in every respect. A roomy purpose built building surrounded by a lovely garden with competent, capable and caring staff."

carehome.co.uk rating: 4 out of 5

"Always clean, rooms lovely. Carers very jolly and caring. Garden really nice."

carehome.co.uk rating: 3.92 out of 5

"I asked if a member of staff could attend, to support mum, at our son's wedding. We were fortunate to have the assistance of the two activities assistants at the wedding, however, staff at the home all helped mum have a day to remember. I can't thank everyone enough. An excellent day for all."

carehome.co.uk rating: 4.58 out of 5

"We are really pleased with Marnel Lodge and any problems we might have are due to my mother's inability to feed herself properly whilst refusing any help. As a result, she spills a lot of drinks on herself and in her room and the dining room. The staff are amazing, kind and caring."

Jennifer C
carehome.co.uk rating: 4.42 out of 5

"My mother has then up residence as an end of life nursed resident - cannot fault the attention afforded my seriously ill mother from the moment she arrived. Staff are polite, friendly and very caring in all aspects of her care. The home is also very supportive to relatives of residents, and that matters."

Graham L
carehome.co.uk rating: 4.92 out of 5

"My mother needed to go into Marnel Lodge for respite care. Both she and the family were very apprehensive, particularly in viewing adverse press about other homes. What we found was a bright, clean friendly home where the staff actually do care. The residents retreated with so much respect by staff whose friendliness combined with professionalism is superb and staff wanting to do the job - not just a wage. Should the time come when mum needs permanent care, we have all said we will hold out for a place at Marnel Lodge, such is the standard of all-round care."

Maureen C
carehome.co.uk rating: 4.92 out of 5

"I have been here for almost 3 years and was at end of life when I arrived. The staff have been so good to me and helped with my recovery. I would recommend this home to anyone."

John G
carehome.co.uk rating: 4.67 out of 5

"Since my father entered Marnel Lodge he has felt completely at home. What we had anticipated as being a difficult move was made so much easier by the positive attitude of all the staff and the way he has been treated with respect and care."

Corinne P
carehome.co.uk rating: 4.75 out of 5

"The care and understanding towards my father as soon as he arrived at Marnel Lodge has been brilliant. Everyone has been so enthusiastic for his arrival that, he soon started to feel relaxed as soon as he arrived. I hope this continues as he gets more settled into his new home."

carehome.co.uk rating: 4.42 out of 5

"Before moving to Marnel Lodge mum was withdrawn, unhappy and troubled. Within the first few hours of her arriving, she was smiling, chatting and laughing. This has not stopped. She has made new friends and doesn't stop eating. When the moment comes that you have to place your parent into full-time nursing care, it is extremely stressful for everyone involved. I can honestly say my fears went instantly. I just knew mum was in the best place she could be. The staff are friendly, reassuring and caring. They have fun with the residents and have lots of smiles. My 5-year-old son is happy to visit his grandma which means a lot. It reminds me of a 5-star hotel. Thank you, Marnel Lodge."

Glenda G
carehome.co.uk rating: 5 out of 5

"This is a lovely home. My friend is happy and well cared for. A warm welcome and coffee is also given to visitors."

carehome.co.uk rating: 4 out of 5

"Some excellent staff and care with a few requiring to gain experience and confidence. Staff very considerate of relatives. My husband enjoyed his meals and there were frequent snacks between meals. Activities limited by wide-ranging needs of residents with dementia, but staff interact frequently with residents when passing by. End of life care went as planned with dignity and caring."

carehome.co.uk rating: 4.25 out of 5

"During the time my grandmother was a resident at Marnel Lodge, the home was consistently managed to a high standard; taking advantage of being a larger chain with excellent processes, training, and best practice, whilst still delivering the warmth and family-feel of an independent. Staff were caring and friendly, treating everyone with the respect and dignity they deserved. As with my nan, dementia stages can escalate very quickly so having the support of Marnel was a godsend. With a nurse on-site 24/7, it also meant that at the final stage, Nan could remain at the home - pain-free - in her lovely, modern and peaceful room - listening to her special songs. The compassionate Marnel team made what would have been a very traumatic and stressful experience a time where we could say goodbye."

Kaia V
carehome.co.uk rating: 4.33 out of 5

"Mother-in-law very settled in Marnel. She has made a few new friends. All staff are very caring and friendly and address any questions we have very quickly. Activity girls are very good, offering a good range of different activities. All staff work really hard but there are times when I feel that there could be more carers, reassuring residents while they are sat in the lounge, especially in Memory Lane."

carehome.co.uk rating: 4.33 out of 5

"My dad has just moved in all the staff are all very helpful and courteous."

carehome.co.uk rating: 5 out of 5

"My father was very impressed with Marnel Lodge Care Home as soon as he walked through the door! Everyone is so kind and helpful. The activities are excellent and stimulating. He has people to chat to which is great."

Jane M
carehome.co.uk rating: 5 out of 5

"My parents recently celebrated their diamond wedding anniversary and as they are both residents, we needed to celebrate in an environment where they are comfortable and cared for. The staff couldn't have done more. They made it so much easier for us to arrive from various distances (longest journey was from France) and for us to relax with them. The chef baked a celebration cake and staff were on hand at all times. I cannot praise this care home enough. It truly is my parents home."

Debbie B
carehome.co.uk rating: 4.92 out of 5

"Marnel Lodge is a modern building well equipped and staffed with good people who know what is required. They do their job well and maintain a happy atmosphere."

Ron C
carehome.co.uk rating: 4.55 out of 5

"We have been visited Marnel for 4 years now and are now friends of the home. We have found the staff to be very caring of all their residents. They make huge efforts to ensure their health and wellbeing."

John W
carehome.co.uk rating: 4.83 out of 5

"We have been visiting Marnel for 4 years now. The home is always clean, bright and cheerful. Staff are always on hand to attend every need of their residents. Residents are always happy."

Eileen W
carehome.co.uk rating: 4.67 out of 5

"Friendly, clean and all staff obliging."

carehome.co.uk rating: 4.92 out of 5

"Mum has been at Marnel Lodge for nearly a year. The home has taken so much of the pressure and concern my brother, sister and I had experienced in the previous 6 months."

carehome.co.uk rating: 4.25 out of 5

"All staff are very friendly with a caring approach. All carers appear to have a lot of knowledge about each resident, meeting their needs. I do feel that at times when I visit there can be over 20 minutes plus when I don't see a carer in the lounge. But I do understand that they may be busy with another resident."

Jackie M
carehome.co.uk rating: 4.5 out of 5

"The building rooms etc one always clean and well presented. The staff are friendly and kind without exception including chefs and maintenance staff. Staff go out of their way to entertain the residents sometimes visitors with ball games, a quiz and sings songs etc. I have not seen meals or know the cost, but I always get invited to tea and cake on a Fridays when my friend and I visit."

Patricia W
carehome.co.uk rating: 4.7 out of 5

"From our first visit to view Barchester Marnel Lodge Care Home, everyone was very friendly and caring. The atmosphere is calm and happy with no blaring TVs. What must be a most distressing experience for my mother has been handled with kindness and understanding. The family are also kept informed and all the staff are as friendly and caring to us as they are to the residents."

Lillian G
carehome.co.uk rating: 4.92 out of 5

"Care is very good. I am very pleased with the home."

Kathleen T
carehome.co.uk rating: 4.42 out of 5

"Looked after well, quite happy."

Doreen S
carehome.co.uk rating: 4.08 out of 5

"My Daughter-in-law has been very well cared for and the whole family feels very satisfied with her comfort and care."

carehome.co.uk rating: 4.56 out of 5

"My mother has been in Marnel Lodge for a couple of years now and I'm very pleased with the standard of care she receives. My mother has a lovely big clean room and she is very comfortable. The management are approachable and friendly and the nurses and carers are wonderful."

Sarah B
carehome.co.uk rating: 4.67 out of 5

"My friend has been most happy at Barchester Marnel Lodge Care Home. As a visitor, I have been welcomed and feel most at home. I would be happy to come here if I find myself on my own."

carehome.co.uk rating: 5 out of 5

"I often come with my Nan to see her friend and it is a very nice home. All the staff are really nice."

Daniela E
carehome.co.uk rating: 5 out of 5

"Throughout my week here on work experience I have thoroughly enjoyed being here. I have had a lovely time speaking with all of the residents and getting to know the staff. The home has a wonderful atmosphere and I will definitely come back to visit everyone that I have met here."

Maddy W
carehome.co.uk rating: 4.75 out of 5

"Jazz evening, an excellent evening attended well by many residents who the staff encouraged to join in and even dance to the music. The social events are so important to the residents and are well attended by the family's as well. The staff, participate themselves at these occasions making an almost party atmosphere. Well done Marnel Lodge."

carehome.co.uk rating: 4.33 out of 5

"Nice friendly staff who clearly care for the residents. I enjoy visiting the home and my relative."

carehome.co.uk rating: 3.92 out of 5

"My father became a resident of Barchester Marnel Lodge Care Home at the end of 2015 after a fall. Over the last twelve months, the staff have helped him settle in. He has been allowed to make his room his own. Residents and family are kept well informed of activities taking place. Also, I am always notified if my father needs to take any extra medication or when he has fallen."

Patricia R
carehome.co.uk rating: 4.42 out of 5

"My parents spent their last few years in Marnel Lodge, my mum having passed away last July and my dad in April. They settled so well into their lovely rooms and came to love their carers. Unfortunately many carers moved on during that time but those who are still there became loyal friends to my parents, myself and my family. My dad was able to be in Marnel when he passed away. The support and care that we all received meant so much to us. The care home is attractive, welcoming and I felt so at home there. Many thanks to everyone there, especially the nursing staff who helped to make my dad as comfortable as possible towards the end."

Jane H
carehome.co.uk rating: 4.8 out of 5

"Dad lived at Marnel Lodge Care Home for two and a half years. He wasn't always the easiest character but was always treated with kindness and respect. They went out of their way to make sure his life was enjoyable and interesting. He loved the food and spoke fondly of the staff. We always felt welcome and supported by everyone who worked at the home and any problems were quickly resolved. In his last weeks, the end of life care was superb and the nurses and carers enabled him to have a dignified, comfortable and pain-free death with his family around him."

Sue W
carehome.co.uk rating: 4.92 out of 5

"My friend seems very well cared for and always looks smartly dressed and hair very nicely done. Staff are always happy and very helpful."

Elaine W
carehome.co.uk rating: 4.25 out of 5

"Everybody at Marnel Lodge, from domestic staff to the manager is 100% focused on the happiness and individual needs of every resident. Their community get-togethers are amazing. The last one being Halloween. The entertainment was first class and a very high percentage of families and staff joined in, it was a great party. I videoed the evening and posted it on Facebook, I had more than 150 comments on how wonderful it was."

Jan S
carehome.co.uk rating: 5 out of 5

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