Reviews for Marnel Lodge Care Home

I have been visiting Marnel Lodge for several years now and have really got to know the residents. The loveliest thing about Marnel is they feel like a family. It's a very homely, friendly environment with many strong relationships built between residents. I would totally recommend this home to relatives of those needing care.

My Mum, who has advanced Dementia and frailty, has been with Marnel Lodge since late 2024. The home environment is lovely, with family spaces thoughtfully planned. I am always impressed by the level of care and kindness from the care staff and have peace of mind that all her needs (and more!) are being met.

"You know that feeling you have when you've found a place that you just know is the one ? Marnel Lodge is that place. Our Dad has been a resident here since March 25. The home doesn't just take on a person, they take the whole family on. The warm welcome we have received from everyone has been wonderful. They have put our minds at ease. We know that our Dad is being shown kindness, dignity, respect and support. The whole team show professionalism, care and commitment to all the residents. The leadership at Marnel Lodge is strong. You can sense that staff are supported and the morale is high. I love that you can get yourself a cup of tea, chat with staff and residents and feel like you're part of the Marnel family."

Angela W
carehome.co.uk rating: 5.00 out of 5

"My Mum came to Marnel Lodge care home towards the end of 2024 with increasing frailty as a result of advanced Dementia. The home was recommended to me by a friend who's relative had spent many happy years there. The home itself is beautifully and thoughtfully decorated with lots of family-friendly spaces. I am always impressed by the hard work, dedication and kindness of the nurses, care staff and activities organisers and there is a full and varied schedule every week of events. It is never an easy decision to place a loved one into full-time care but I do think it gives peace of mind to the family and continuity of care to the resident. I feel Mum is in safe hands and all her needs (and more!) are being met."

Elaine K
carehome.co.uk rating: 5.00 out of 5

"Marnel is a home from home all staff go out of there way to be friendly and helpful in any way they can and they really care about the residents. It is always so nice and clean which is very important and there is always something going on for the residents so they are always engaged if they want to be but can find a nice quiet place if so wish to. You can feel totally at ease that your loved one will be cared for with kindness and respect when this difficult decision has to be made."

Sue A
carehome.co.uk rating: 5.00 out of 5

"I needed assistance when I came out of hospital before I went home so booked time at Marnel Lodge. I didn't really know what to expect however I can't thank all the staff and management enough they were so friendly, caring, patient, understanding and made me feel very welcome. Thank you for helping me get on my road to recovery."

Lorraine E
carehome.co.uk rating: 5.00 out of 5

"I decided to do Respite Care for myself after a hip replacement, looked on internet and found Marnel Lodge, which was close to my home. Went to have a look, as I really didn't know what to expect. The moment I walked, I was made to feel very welcome. Everything was explained to me , they showed me around. So on the 13/11/24 I arrived at 5:30pm from hip replacement op, staying for 2 weeks. What a 2 weeks it was, absolutely fantastic. I was at least 30 years younger than the other residents, but that wasn't a problem. Staff were so friendly, caring and always had time for you. I had a great time getting to know my elders and had a great fun, joining them in the different activities offered. I made some lovely new friends with staff and residents. It was just what I needed, rest, making rehab much quicker. I have been back to visit and again was welcomed with open arms by staff and new found friends . They have just finished having a refurb, which is beautiful. Highly recommend"

Diane S
carehome.co.uk rating: 4.92 out of 5

"I am a weekly visitor to Marnel Lodge as I have a friend who has been a resident for two years I would highly recommend this home to anyone it is a happy home where the staff go above and beyond to give the residence the best care my friend enjoys weekly trips out and has no end of activities as well as entertainers visiting regularly . It is a very Modern home kept spotless with a garden area where family are always invited to attend BBQs in the summer"

T E
carehome.co.uk rating: 4.83 out of 5

"The staff are able to help all residents with their needs. Visitors always welcome with tea, coffee and cake available in lounges."

Brian S
carehome.co.uk rating: 4.00 out of 5

"My auntie has received amazing care since she has arrived. Her general well being and mental capacity have improved so much. All the staff are amazing and couldn't be more caring. I would highly recommend it here to anyone."

Stephanie S
carehome.co.uk rating: 4.92 out of 5

"The staff are very caring towards dad. He is settled and happy at Marnel Lodge and when we leave him after a visit, we know he is going to be well looked after."

W S
carehome.co.uk rating: 4.00 out of 5

"I would recommend this care home to anybody. The staff and carers are fantastic and can never do enough for you. The cleanliness of the home and rooms is to a very high standard. Marnel Lodge is a fantastic home and my grandad is very very happy and loves all the staff very much."

S H
carehome.co.uk rating: 5.00 out of 5

"We were very impressed with our first visit to Marnel Lodge and have been happy with the treatment our relative has received so far. The interior of the building is bright, clean and airy and the staff are always very pleasant. We are always impressed with the relaxed atmosphere of the home and feel we'd be happy if it came to be our turn to be residents."

Valerie C
carehome.co.uk rating: 4.42 out of 5

"Marnel Lodge is a very modern and clean care home. The staff seem to be very welcoming and have the residents' welfare at heart."

Roger C
carehome.co.uk rating: 4.58 out of 5

"Dad is very well cared for in all aspects. The staff are amazing and go above and beyond what is expected of them. Dad is very content and relaxed and the environment is like a big family."

D L
carehome.co.uk rating: 4.92 out of 5

"I have nothing but praise for all of the staff here - from the gardener and odd-job (maintenance) man, laundry ladies, chef etc to the carers of all grades. They always have a smile and a hello even if they don't know me and are so kind and thoughtful to my husband and me. Ready with lovely hugs when needed and cups of tea. The home and gardens are beautifully kept and everywhere is so clean. All staff work extremely hard."

S O
carehome.co.uk rating: 4.42 out of 5

"Grandad is very well looked after. The food is really tasty. The carers are all kind and caring."

E H
carehome.co.uk rating: 5.00 out of 5

"Very pleased that Grandad is being so well cared for in such a happy and safe environment. He has made amazing progress in all areas since becoming a resident here. It means a lot to us all that he is thriving and enjoying himself."

S B
carehome.co.uk rating: 5.00 out of 5

"The staff have really welcomed Dad into the home in what is a very stressful time and have been very supportive to my sister and I. They made a special effort on Dad's birthday decorating his room with a banner and balloons and then came into his room singing happy birthday and bringing in a cake, it was just the attention my dad loved."

J W
carehome.co.uk rating: 5.00 out of 5

"Very comfortable. Staff very caring and attentive. Clean, efficient service. Hot food could have been more tasty and fresh."

C W
carehome.co.uk rating: 4.33 out of 5

"I can highly recommend Marnel Lodge. A family can have total confidence in the care and attention their loved one will receive. All staff are thoughtful and sensitive and treat those in their care with gentleness and dignity."

Elaine B
carehome.co.uk rating: 4.67 out of 5

"Marnel Lodge has dispelled any concerns that I have ever had regarding nursing homes and the care they provide. They truly care and are a refreshing change in a world of ever more reducing services. Seeing is believing, go visit them to see how good they are!"

Graham L
carehome.co.uk rating: 5.00 out of 5

"I came in with my seven-year-old daughter to visit her great grandmother for the first time. My daughter was a little nervous but was soon put at ease by the lovely staff and well entertained by the man with the owls. Great work, thank you."

R Q
carehome.co.uk rating: 5.00 out of 5

"My nan has only been here since end of May and the service has been wonderful. It has been difficult for her to settle due to her age 109 nearly. The staff have gone out of their way, there are always things going on. They will always sort meals etc if not suitable for her. The manager goes out of his way to make sure things are OK if anything needs doing he gets on and sorts it straight away. So glad she is there."

S A
carehome.co.uk rating: 4.58 out of 5

"The new manager is trying very hard. Good medical staff sent my father to hospital and probably saved his life. Thank you."

S P
carehome.co.uk rating: 4.17 out of 5

"I have been very happy with my Mother's care at Marnel Lodge and have no concerns regarding her care at all. The staff are all happy, helpful and friendly. Nothing is too much trouble. The home is always warm, clean and welcoming. I highly recommend Marnel Lodge to anyone looking for a safe, friendly and caring home for their loved ones."

D P
carehome.co.uk rating: 5.00 out of 5

"As a trained carer, this care home is without a doubt the best I have ever visited! Attention to detail, fast communication, friendly and fully trained staff. Everyone treats you as a "family". Home feels fresh, newly redecorated with many things to do for the residents and their family. Never had a problem, despite my Father in Law's "challenging behaviour". Everyone is responding very professionally. My Father in Law is having a great time. The home also has a great chef!"

Veronika A
carehome.co.uk rating: 4.92 out of 5

"We were put in a difficult position with Mum's previous home and had to move her at short notice due to a fall and resulting incompetencies. Mum made the transition very well due to the relaxed, friendly and competent staff on all levels. We appear as and when possible and are never concerned or disappointed."

A N
carehome.co.uk rating: 5.00 out of 5

"Mum a Dementia player, broke her wrist and hip holding her back in any game of kiss chase, but with the right care would see her return to playing cards. Covid-19 a challenge she beat to allow her to make progress to a card table, Marnel Lodge care team offered a warm welcoming and positive service to Mum and us. When you cannot visit your loved one, communication is very important. The team made sure that we could talk to Mum by phone or video whenever we wanted. They made all staff available for update on medication, exercise, food intake and activities, allowing us to be more part of the experience Mum was having. Sharing photos of Mum around the home in the garden and taking part in activities gave us a great feeling that Mum was starting to get the sort of care we had hoped for her since the very first bump. As Mum faded, the team continued to encourage communication. We cannot thank the whole team for going more than the extra mile to give Mum a dignified and comfortable journey to a better place. Thank you."

Grant N
carehome.co.uk rating: 5.00 out of 5

"Marnel has been absolutely wonderful with my dad. He has made so much progress and all the staff are always so friendly and helpful. I would highly recommend Marnel and very grateful for my visits to see him. Many Thanks."

W G
carehome.co.uk rating: 5.00 out of 5

"My experience has been good. My husband looks well cared for and seems to be stimulated. He is happy here so that is comforting to me, hope it continues."

I D
carehome.co.uk rating: 5.00 out of 5

"A fabulous team who all work extremely hard. I am blessed my Mum is being looked after so well."

Wendy M
carehome.co.uk rating: 5.00 out of 5

"I am extremely grateful to the manager for helping my wife to get into Marnel Lodge. The management and staff are extremely nice and helpful in every way possible. I am so glad for my peace of mind that she is in Marnel Lodge. I can get some sleep now and knowing she's being looked after by some nice people. My wife moved from another home and I am so glad she changed."

Paul B
carehome.co.uk rating: 4.75 out of 5

"My wife has been at Marnel for three and a half years, and during that time, I have admired and been grateful for the dedication, compassion and carrying attitude of both staff and management for her wellbeing and diligence to making her staff as comfortable and satisfactory as possible. She could not have been cared for more if she has been home with me."

Francis J
carehome.co.uk rating: 5.00 out of 5

"I am a full-time carer for my husband at home and finding Marnel Lodge Care Home for respite care has been a saving grace for me this last year. He has been to Marnel Lodge four times this year. In October I needed respite care for my husband at short notice and I was able to get him there within a few days. The staff at all levels are friendly, helpful, professional and caring. He enjoys his food (which is excellent) and is very content with his accommodation. I know he is in safe hands and well looked after."

Kathy W
carehome.co.uk rating: 5.00 out of 5

"Both of my parents have spent time in Marnel Lodge and both were cared for with the greatest respect and kindness. The staff go above and beyond to ensure the residents are happy. It felt like having a second family when I went to visit as the staff are always so warm and welcoming. When my mum passed away from terminal cancer, I felt sad not only for losing her, but also because I would not see the staff again. They were incredibly supportive when times were tough and I could tell that they were all personally invested in my mum's care. Thank you so much."

Sarah S
carehome.co.uk rating: 4.58 out of 5

"My mother enjoyed a new lease on life at Marnel Lodge Care Home, she connected meaningfully with staff and other residents and at the age of 84 found a new best friend. The care Mum received was beautiful, the attention to detail in the housekeeping was excellent and Mum enjoyed the activities put on each week. She particularly loved the musical concerts and walking around the beautiful garden. The staff also supported us as a family and even through the Covid pandemic, they did all they could to help us connect with Mum and keep everyone safe."

S D
carehome.co.uk rating: 4.83 out of 5

"My nana lives at Marnel Lodge. She has complex needs but is treated with dignity and respect. She always looks good. She looks like my nana even though she is frail now. She looks happy, especially when I pop in to see her. I am made to feel welcome when I come to Marnel Lodge. Thank you to the hard-working team."

Xander Y
carehome.co.uk rating: 3.92 out of 5

"When my brother-in-law was admitted, he was very poorly and confused. Since he has been with yourselves, he has recovered both mentally and physically, no doubt down to the staff and doctors in the home. He is enjoying his stay because, as he says, he feels safe and secure, on his own at home he felt very vulnerable and couldn't look after himself."

E W
carehome.co.uk rating: 4.75 out of 5

"Mum is often unsettled and confused day to day but the staff are always happy to engage with her to ensure that she is happy and encourages her to join in with activities and other residents. She is happiest in the company of the staff and residents and enjoys listening to the music in the lounge."

M R
carehome.co.uk rating: 3.75 out of 5

"Mum has been made very welcome and comfortable and she is being looked after very well, nothing is too much trouble for the staff. Her room is lovely, nice even temperature with a lovely view of the garden. All nursing and care staff are very approachable and are extremely hard-working."

J C
carehome.co.uk rating: 5.00 out of 5

"The care, compassion and love provided at Barchester Marnel Lodge Care Home for my father was truly fantastic. The staff are kind, considerate, attentive and my father enjoyed their company. The staff were always very welcoming of myself and other family visitors. The compassion, respectfulness and support provided at my father's passing was very touching and helpful. I could not recommend Marnel Lodge more highly."

John G
carehome.co.uk rating: 4.75 out of 5

"Friendly staff, kind and chatty with residents and visitors. Home clean and comfortable. Very much like the coffee area, apart from acoustics makes hearing difficult, especially for anyone with hearing problems. Think the food is satisfactory but quality in some instances could be better, e.g. sausages, soup etc. could be a bit tastier, especially as regards value for money. Activities seem good, I know my mum-in-law enjoys them."

Susan C
carehome.co.uk rating: 4.25 out of 5

"Initially Dad came for respite care for two weeks at Barchester Marnel Lodge Care Home after coming out of hospital and returned home for independent living, until May 2023 when he became a full time resident at Marnel Lodge. From Dad's first day at Marnel Lodge until his last he has received excellent care, compassion and support from all the staff. I have been coming up to Marnel Lodge on regular visits to see Dad and regard the staff as my friends and extended family, so I'll miss visiting Marnel Lodge now. Dad's had a lot of fun and laughter during his stay at Marnel Lodge especially in his early times here, regularly winning the bingo, singing songs when the singer came in. Playing the piano himself in the lounge on occasions. Enjoying the camaraderie and friendship of the staff & fellow residents. I suppose what I'm simply trying to say is that this place became Dad's home and he felt very comfortable, content and happy here. So thank you to all the staff at Marnel Lodge for making that possible."

Steven G
carehome.co.uk rating: 4.75 out of 5

"We have visited several residents over eight years. The outside appearance and approach is splendid. The way one is greeted on entry is always courteous and smiling. Observing staff with residents - all treated with respect - residents are involved in any comments to us when we are in rooms/communal areas. The environment could scarcely be improved; clean, no grubby paintwork, displays are brilliant, white tablecloths! Everything communicates a pleasant, caring and ordinary place to be. Your range of activities is commendable. Well done."

Sammie and Carol A
carehome.co.uk rating: 4.58 out of 5

"Mum moved to Marnel Lodge in December 2023 in a bit of a rush as she'd sadly suffered a stroke and lost her inability to live independently. We were devastated when the hospital wanted to discharge her so close to Christmas, it was such a stressful time for us all. Her placement at Marnel was only supposed to be temporary whilst we awaited a vacancy at her first choice of care home, but we've since made the decision for her to stay there permanently as the care she's received has been second to none. The staff are so friendly and keep you updated with every change or notification, we never have to worry about Mum's safety or happiness which is so comforting. The staff know Mum well which shows us they take the time to know her on a personal level, she loves the food, and the atmosphere is always positive and vibrant. Particular thanks to one member of staff in particular who answers all my random questions and always responds immediately, and another member of staff who calls me regularly with health and well-being updates. Would 100% recommend."

Lianne H
carehome.co.uk rating: 4.92 out of 5

"Our mother loved being at Marnel Lodge; she called it home. She became very attached to her carers and other staff all of whom are kind, considerate, supportive and happy to accommodate Mum's needs, nothing was too much trouble. Marnels excellent care starts with each individual carer, and their actions and sense of responsibility to the residents. The home is modern, and the decor is light and bright and of an excellent standard. There are lots of other activities which cater for all interests and abilities which provide interaction with other residents and friendships were formed. Outside is a lovely garden which she loved to sit in. My sister and I were happy that she was able to receive the best care and we would have no hesitation in recommending Marnel."

sandra t
carehome.co.uk rating: 5.00 out of 5