What our families say
07 February 2018View the report
"We always enjoy a warm welcome and find the resident in good humour. There was a painting class during our visit and we saw the residents enjoying the experience."
B Bcarehome.co.uk rating: 5 out of 5
"My mother is very content and well cared for at Juniper House. She enjoys the many activities available to her."
S Lcarehome.co.uk rating: 4.42 out of 5
"I visited my Dad at Juniper House. He has vascular dementia and Alzheimer's. I don't see him very often because I live far away and find it hard to see him and very emotional. The Activity Coordinator was great in supporting me on my latest visit. I emailed ahead to let her know I was coming. She made the visit easier and gave me loads of advice on how to deal with Dad's dementia. I also thought the craft activity was great and the lady who ran it was so calm and patient. Thanks for the support."
S Bcarehome.co.uk rating: 4.33 out of 5
"A lovely, homely environment for my father. Lately, not great standards of management, although all issues have been addressed. I wouldn't say it's value for money - cleanliness, items going missing, laundry (items going missing). Most of the staff are very kind and caring."
Deborah Gcarehome.co.uk rating: 3.83 out of 5
"Mother has been at Juniper House since July 2013 and I have always found the staff caring and kind towards my mother, myself and my husband when we visit."
J Fcarehome.co.uk rating: 4.92 out of 5
"Just what we needed to provide a safe environment for my grandmother to enable her to slowly recover from falling. Food and activity choice is varied. No problem or question is to bug to ask solve. Very happy so far."
M Wcarehome.co.uk rating: 4.75 out of 5
"The care for my husband has been good by carers, nurses and management. He had a difficult time prior to being here - in hospital and another care home. He has had exemplary care by one particular nurse. The only complaint I have is about the laundry facilities. Due to washing machines being broken clothes not turned around in time. He has more than sufficient items and sometimes is waiting for clothes from laundry. Needs to be updated by Barchester soon."
Ann Pcarehome.co.uk rating: 3.92 out of 5
"My aunt has blossomed physically and mentally since she moved to Juniper House. She has dementia and has steadily lost more of her memory, in the last two years but she is relaxed and content and I am sure this is because she feels safe and well cared for, she likes and trusts the lovely staff, and she is stimulated through joining in with the various activities at Juniper House and my taking her out regularly. All the staff in all the functions at the home seem to know every resident's name and take the trouble to get to know them. The benefit of this cannot be quantified on a balance sheet but I am convinced that it is central to the wellbeing of every resident and makes Juniper House stand out from other care homes. Every day brings many challenges for the staff, a resident is very difficult, there is a medical emergency or a relative complains (including me), but always the staff try to see and accept each resident as an individual and resolve the situation."
Pamela Gcarehome.co.uk rating: 4.92 out of 5
"It is always a pleasure to visit my Mother at Juniper House. As I live a distance away, my visits are not as frequent as I would like, but when I visit I always find a warm welcome from all the staff. The staff are always happy and helpful. The home and my mother's room is always clean, tidy and pleasant smelling. I thank you for taking care of my Mother in a sympathetic and caring nature. I sincerely appreciate it."
Mark Dcarehome.co.uk rating: 5 out of 5
"Excellent level of care and certainly much better than provided by my uncle's previous care home. All staff were courteous, competent and extremely friendly and always willing to go the extra mile."
Michael Dcarehome.co.uk rating: 4.56 out of 5
"My mother moved into Juniper House last November - unhappy, anxious and worried. She settled in really quickly. She enjoys the activities - has discovered she is a demon at bingo! She is much less anxious than she was in her own home, she now has nothing to worry about. Both she and I have found the most outstanding thing about Juniper House is the staff, their kindness and care is exemplary."
Sarah Lcarehome.co.uk rating: 4.08 out of 5
"My wife spent a week at Juniper House this was the first time she had been in a care home. The first time we met the staff I thought this is a care home my wife would be cared for the way I would want, We were shown her bedroom which was bright and spotless with a large wet room. I was invited to stay for lunch with my wife and found the food very good, The family and friends came to see her that week and they all said she looked very happy and relaxed. When I picked her up all her clothes had been washed and she was smiling and looked happy. I can recommend Juniper House to anyone and thank all the staff for looking after my wife so well."
Nichael Hcarehome.co.uk rating: 5 out of 5
"My father-in-law has recently been admitted to Juniper House. We are extremely pleased with his care. We have had one or two teething problems, his dietary needs are little complicated and it has taken a little bit of work to get this up and running, but now his needs are well met and the general standard of the food is excellent. The home is kept very clean and my father in law is kept spotless. Having said all this the most important element to us is the standard of care he gets. The girls and very kind and empathetic towards him, we find this very touching. Any problems re pain relief are responded to and dealt with quickly. Any concerns we raise are taken seriously and acted upon. We are very pleased."
Sue Gcarehome.co.uk rating: 4.92 out of 5
"Moving a loved one into care has got to be the most difficult of decisions. However this transition has been made so much easier by the overwhelming support received from the staff at Juniper House. From the start, myself and my husband have been made to feel very welcome by all members of staff, whatever their role. Only today, a young carer explained she had read up on my husband’s rare condition because it was important to her to know more about it, so that she could give him the best possible care. I was really touched by this. The food is varied and nutritious and care is taken to ensure resident’s preferences are offered. Activities are plentiful and residents are encouraged to join in and assisted where needed. I am so impressed with everything and this gives me great peace of mind at this difficult time."
Barbara Scarehome.co.uk rating: 4.83 out of 5
"Extremely happy with how my husband has settled into Juniper House. All staff have made myself and our daughter very relaxed in the moving process of husband/father. Husband seems very relaxed and settled."
Alison Fcarehome.co.uk rating: 4.17 out of 5
"This is an amazing care home, I can't praise the staff enough and this is not just the carer/nurses but all the admin, cooking and maintenance staff. They all give 100% and they really care and go out of there way to make sure the residents are happy. No hesitation in recommending this home to anyone."
Z Fcarehome.co.uk rating: 5 out of 5
"Purpose-built care home - best I have visited. I know my mother is safe, secure and well attended - thank you!"
D Bcarehome.co.uk rating: 4.83 out of 5
"How wonderful to be able to drop in at any time to share a cup of tea and delicious piece of cake with my Aunt. The staff are so patient with her and friends even even when she is feeling cross. The only thing I would like to improve is to have time to discuss with carers/nurses how she is getting on."
Alice Pcarehome.co.uk rating: 4.75 out of 5
Steven Hcarehome.co.uk rating: 5 out of 5
"The staff of Juniper House have taken great care to welcome my mother and settle her into the home. The staff are friendly, fun and caring and keep residents busy with lots of activities."
Emma Mcarehome.co.uk rating: 4.92 out of 5
"Excellent welcome to relatives. Good idea to start having a key worker."
Sue Pcarehome.co.uk rating: 4.55 out of 5
"Very friendly staff. Excellent food and helpful with special diet requirements. Good range of activities, collective and individual. Lovely garden and good maintenance. Great cake!"
K Bcarehome.co.uk rating: 4.33 out of 5
"Juniper House is a comfortable purpose-built home which has excellent facilities, services and activities for residents. From the moment you step through the front door, there is a happy atmosphere - staff always speak to you, whether you have previously met them or not and whichever department they work in. Family members are made very welcome, are encouraged to visit at any reasonable time and to join in with resident activities if they wish. My aunt has been at the home for six months - she settled in quickly, she feels safe and secure and I am very happy with our choice. The staff are wonderful with her - they are sensitive, caring, they have a laugh and a joke with her but also treat her with respect and they are responsive to her individual needs. Nothing is too much trouble and they are most helpful whenever I ask for anything. In my aunt's words to me "I am happy and content here - I don't think I could have found a better place"."
Pamela Gcarehome.co.uk rating: 4.75 out of 5
"My mother passed away at the age of 94. Her last journey in life, with all of her difficulties, was made as comfortable as it could be possible. The staff were loving, caring, kind and considerate, not only towards my mother, but to myself also. My heartfelt thanks towards all at Juniper House for all that was given in the care for my mother."
Deirdre Fcarehome.co.uk rating: 4.58 out of 5
"Lovely environment with caring staff. Excellent activities with residents. An area for improvement would be working with a member of staff to create a personalised care plan that we have negotiated. Would benefit from regular, as in weekly, updates from nursing staff."
K Ccarehome.co.uk rating: 4.5 out of 5
"Juniper House is a pleasant environment where I feel safe and the care provided is very good. The atmosphere is lively and friendly."
A Dcarehome.co.uk rating: 3.83 out of 5
"Mum loves it at Juniper!"
Margaret Ccarehome.co.uk rating: 4.9 out of 5
"I have never heard a cross or unkind word in two years. Clean... given to residents - excellent. Also applies to needed dressings - never neglected. Would recommend Juniper whole heartedly. Ups and downs due to the world of today. Below is a poem (by me) - says it all. Making the Best of Care in Juniper House We are in care but do not fret, happiness in store for us yet We are all good friends I am glad to say, to be nice to each other is Juniper's way Our carers look after us and are oh-so-kind, sweeter girls you will never find Not forgetting and must not miss, a young new carer - makes life bliss They attend to our needs with such dedication, deserving from us some appreciation As this I end I have to say included in Junipers special way Doctors, nurses and all we employ bring to the residents friendship and joy."
Violet Wcarehome.co.uk rating: 4.42 out of 5
"The staff set up a great party for my mother's birthday earlier in the year, and there is a good range of activities, which they encourage everyone to participate in. The staff are cheerful and friendly, and the food is great!"
K Bcarehome.co.uk rating: 4.75 out of 5
"Treated with compassion, both resident and family. Genuinely caring staff. Rooms clean and very acceptable. More activities could be provided. Food very nice but a little adventurous for most elderly folk. Brilliant team spirit with the manager, putting that extra mile for family and client satisfaction. A wonderful team throughout."
Jayne Wcarehome.co.uk rating: 4.5 out of 5
"All staff are really helpful, caring and friendly. Nothing seems to be any trouble if you need their help. For the past few months the smell, especially upstairs, has a lot to be desired but have been informed it is being rectified as it was the carpets being urinated on. Pity it wasn't rectified sooner. Mum had wet the bed but it had not been seen to by the afternoon but was done when I asked. Mum also smelt of stale urine a few days later and I noted she was still wearing the same skirt as the day of the wet bed. There are crumbs under the cushion on the chair and bits of rubbish behind furniture. Laundry items although named go missing yet is often left with other residents. I feel overall the service is good but more staff are required and less agency staff would solve the problem."
D Lcarehome.co.uk rating: 3.83 out of 5
"My mother has been a resident for six months. During that time staff turnover has been high, and the quality of food has turned out to be disappointing. However, the nursing care has been constant with occasional GP visits, her tablets have been - in the main - organised. My mum gets confused with the constant change of carers, and often feels she is 'left til last'. Lately I have been surprised to receive an increase in rates - without prior notification - and it is increasingly difficult to speak to someone about an explanation for this..."
Gerald Scarehome.co.uk rating: 3.08 out of 5
"Premises still in (new order) as when home opened. Staff turnover slowing down, long term staff are brilliant. Only concern is one in four weekends no reception/security cover on entry desk."
Vince Fcarehome.co.uk rating: 4.58 out of 5
"After my mother suffered a stroke we wanted to move her to closer to us so we could take care of her. What could have been a long complicated move was made easy by the kindness and understanding of the Home Services Advisor. I cannot thank her enough. Mum has now been in Juniper House for several weeks and she is improving daily thanks to the all the staff. We would definitely recommend Juniper House as it creates a caring, homely feel for the residents."
LORcarehome.co.uk rating: 4.42 out of 5
"Since I've been here I've been very happy and have no problems. I certainly would recommend to friends etc."
Johnnie Acarehome.co.uk rating: 5 out of 5
"This could be difficult, there are so many good things about Barchester Juniper House. Where do I start ? It must be the staff. When I walk in I am always greeted with a smile and "How are you ?" At Christmas this year my wife will have been with Barchester four years. Over that time her health has deteriorated very slowly. I marvel how staff are able to cope with residents who want something now. The home has an air of goodwill everywhere. I never see areas that need cleaning, the staff are already working at those areas. The kitchen staff know what each resident likes to eat. Top class food. Residents always look clean and are dressed. There is always an opportunity for residents to have an activity. "Would you like to have a walk round the garden" Most residents will say yes, and off they go. There is always a quiet place you can go. I take my wife around the garden, she is wheelchair bound. Once again I compliment the staff on the upkeep of the garden. What more can I say?"
Peter H Scarehome.co.uk rating: 4.5 out of 5
"My mother suffers from Alzheimer's and has been a resident for twelve months at Barchester Juniper House. In spite of the difficult process of moving from her family home, Mum was able to settle in quite quickly, which I'm sure was helped by being able to have some of her own furniture in her room enabling continued familiarity with her surroundings. She is always cheerful when I visit and has maintained her positive, happy demeanour. The staff are welcoming and happy to chat to Mum and I when we are in the coffee lounge. There are regular activities available which Mum enjoys, both from taking part in, and also from the social aspect, mixing with other residents."
Cathy Wcarehome.co.uk rating: 4.58 out of 5
"My mother spent a most enjoyable two weeks respite at this location and looked better for it. The location was quiet, rooms clean and meals very good. Staff were very friendly and always willing to help people."
Elaine Dcarehome.co.uk rating: 4.42 out of 5
"I have been very pleased with the overall quality of the care at Barchester Juniper House and I would have no hesitation in recommending this home to prospective residents. The staff are so friendly and genuinely care for each resident and their family. The maintenance of the home, the facilities and the environment, including very pleasant grounds, are excellent. There is also a varied activities program. While every effort is made by all of the members of staff to integrate new residents in to their new environment, each person is treated with dignity and their independence and personal views respected. I have also been able to develop close relationships with many members of the team which is very comforting as I live overseas and am naturally interested in receiving update reports on my mother's health. It is never easy for a family in moving a loved one in to a home and you sometimes read of incidents at other homes in the media. I am so pleased that we found Barchester Juniper House and I would like to thank every member of staff for the ongoing support for my mother."
Sean Lcarehome.co.uk rating: 4.92 out of 5
"Mum resided at Juniper house for the last 6 months of her life. Unfortunately she had quite a few medical problems. The care and nursing staff were wonderful with her and we as a family could not have asked for better. She was always treated with dignity and respect by all the staff, who are a very special group of people. I was always made to feel at "home" when I visited, but the staff were always very professional and nothing was too much trouble even when they were busy. It was a comforting thought that mum was in a place were she felt safe and cared for to a high standard."
Diane Scarehome.co.uk rating: 5 out of 5
"My aunt spent several weeks at Juniper House as a temporary resident in 2014 and then as a permanent resident from June until she passed away in August. The room was very clean and well maintained but most importantly the care that she received from all the staff throughout her stays was exceptional. She was treated with respect, kindness and dignity and her wishes were adhered to fully. Also the family were given great support in her final days."
Gill Gcarehome.co.uk rating: 4.92 out of 5
"My wife has had an interesting and positive life particularly acting and singing. In her 70's she started suffering from dementia which is difficult for husband and wife after 50 years together. I obviously wish for my wife to have her last years in a happy environment where she is well looked after. I believe the staff at Barchester Juniper House are giving my wife the most professional care."
Philip Gcarehome.co.uk rating: 4.75 out of 5
"I have been impressed I must say with the care home Barchester Juniper House in which my mother-in-law now lives. The environment, especially the pretty and nicely sheltered inner garden area is excellent. Most charming, attentive, caring and efficient. Really good - highly to be recommended."
Andrew Ocarehome.co.uk rating: 5 out of 5
"My mother has not been so good in years, she's receiving a lot of support, entertainment and kindness. Everyone is so friendly and positive. It makes visits to see mum much easier at a time we are all so sad about her illness. The staff are fabulous."
Amanda Gcarehome.co.uk rating: 4.83 out of 5
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