What our families say

Barchester Hilton Park Care Home Recommended on carehome.co.uk
We score 8.9/10

22 Reviews

Barchester Hilton Park Care Home Recommended on carehome.co.uk
Good

12 April 2016

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"I have been very happy with my stay. Lovely staff that have been friends over the stays I have had here. Cleaners very good and obliging and very polite. No cause to complain at all."

Alice J
carehome.co.uk rating: 5 out of 5

"Since my mother has been here she has been taken care of in all aspects. Although she is bed-ridden the staff cannot do enough for her and she is very happy here."

Doreen S
carehome.co.uk rating: 5 out of 5

"At this moment the carers are having to work very hard due to us feeling it is understaffed at this moment but they try very hard to make sure our needs are met."

Eileen B
carehome.co.uk rating: 3.67 out of 5

"Mum had been in Trinity for the last five years and the care she received in her time here was excellent and she was well liked by all the staff."

Pauline C
carehome.co.uk rating: 4.25 out of 5

"I have been here nearly 3 months and all the staff have been very friendly to me so I can recommend this place."

Else C
carehome.co.uk rating: 4.83 out of 5

"My father was sent to Hilton Park as part of NHS continuing care. Everyone was kind, attentive and by the end of his stay, it was obvious he had bonded with the staff caring for him. From any observations staff made great efforts to familiarise themselves with individual resident's likes and dislikes. I commend them for this as it must make frail and vulnerable people feel safe and cared for. I was less happy with the room. Mainly regarding the shabbiness of the bathroom. Definitely scored low on cleanliness. Toilet roll holder broken off the wall, making it hard to reach loo paper with limited mobility. Balance issues. Windows in desperate need of cleaning - hard to see out of."

S S
carehome.co.uk rating: 3.8 out of 5

"My Mum was a resident at Hilton Park for over 2 years, I was very happy with the care she received and the staff were very good to her."

C C
carehome.co.uk rating: 4.58 out of 5

"Social/activity was not good as my auntie was unable to get out of bed. Nursing was very good particularly at the end of her life. Clothes were always clean but sometimes wearing other peoples clothes."

Maureen E
carehome.co.uk rating: 3.55 out of 5

"My room was extremely bright and very pleasant. Most of the carers were cheerful, kind and very helpful. I found the food the second week of my visit was near excellent."

Nora M
carehome.co.uk rating: 4.17 out of 5

"The staff are always welcoming, the home looks clean, warm and homely. Lovely large grounds surround the home and there is plenty of room to walk around inside and outside of the home. The chickens in the garden are a great source of discussion. Many thanks to all staff for their hard work done with a smile."

P S
carehome.co.uk rating: 4.92 out of 5

"The care given to my wife was very caring, the staff were extremely obliging, the activities were very good, and the treatment of myself as a visitor (relative) was very good."

M B
carehome.co.uk rating: 4.42 out of 5

"Staff very caring and friendly."

P E
carehome.co.uk rating: 4.5 out of 5

"My father has been cared for in Maple Ward/Oaklands for a little over a year. His day to day care is wonderful. Each of the carers and nurses provides professional care and unbelievable level of compassion and consideration for all residents, and great concern and support to relatives. This under very difficult circumstances and obvious understaffing problems. Management do their best, but I suspect their 'hands are tied' by achieving 'over-stretched' targets. The rooms, facilities and food are very good. Finally, I am personally very grateful to the 'front-line' staff for their tireless work and dedication - please consider the pressure you put them under."

Mark S
carehome.co.uk rating: 4.17 out of 5

"I am extremely satisfied with the care given over three years of my wife's care at Hilton Park. There is a feeling that those who stay here are treated with love and respect which makes them one of a large family."

David H
carehome.co.uk rating: 4.08 out of 5

"My mother was resident at Hilton Park for more than four and a half years until her passing in December 2016. At the start of her stay, she was an active participant in everything on offer at the home and enjoyed the full range of activities. In the early days, she looked forward to every day and was fully supported by the excellent staff, facilities and organisation. Unfortunately, as time went on her personal health deteriorated and she found herself bed-bound for basically the last two years. With her deterioration, the care required from the staff obviously increased and we were very grateful for their professionalism and understanding. During the latter part of her stay, she was in need of constant attention with special medical and dietary needs. All aspects of these requirements were comprehensively covered right up to the end. There is no doubt in our minds that Hilton Park is a first class, well run care home and would receive our recommendation and endorsement to any friends or family if they needed any similar care. It is good to find an establishment that is not tarnished by the negative press often handed out to this type of service provider."

K W
carehome.co.uk rating: 4.67 out of 5

"My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault."

Jo H
carehome.co.uk rating: 4.92 out of 5

"It was reported to us by the lady we had come to see that quite often her food is put down out of reach and when she asks the person bringing her food to move it nearer, their English is limited so all they can say is I'll bring a nurse! who doesn't come? My friend doesn't like to keep on ringing this is bad for care and health of people in your care."

Liz W
carehome.co.uk rating: 4.64 out of 5

"My uncle spent the last three weeks of his life at Hilton Park in Bottisham. He was moved from hospital to the home within 24 hours of my contact with the manager. He loved it from the first moment he moved there. The manager was efficient and caring and I found her very supportive initially and during his stay. The room he was allocated was wonderful, bright, clean every facility he needed plus it overlooked a beautiful garden. All the staff with out exception were excellent, very caring and understanding, kind and considerate in all ways. He was given all the medial treatment he required and was allowed to spend the last few weeks of his life with dignity fully supported and cared for by the staff around him. I shall always be grateful to them. I would highly recommend this home."

Anne C
carehome.co.uk rating: 4.92 out of 5

"Mum was very settled from the day she arrived. Every effort was made to make her feel at home and very welcome. The staff were very caring and thoughtful, always very cheerful and went "The extra mile" for not just mum but us as a family, asking how we were and how dad was coping. They made a difficult time a better experience. Thank you to them all."

Wendy W
carehome.co.uk rating: 4.75 out of 5

"Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again."

L R
carehome.co.uk rating: 5 out of 5

"My sister is completely happy living here, although she is bedridden and partially paralysed, her carers and nurses cannot do enough for her and she has a good relationship with them all."

Doreen S
carehome.co.uk rating: 5 out of 5

"Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome."

Lee S
carehome.co.uk rating: 4.75 out of 5

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