What our families say: Hilton Park Care Home

Barchester Hilton Park Care Home Recommended on carehome.co.uk
We score 9.5/10

21 Reviews

Barchester Hilton Park Care Home Recommended on carehome.co.uk

17 November 2018

View the report

"I found the care not of the standard I was assured. He was bed-bound and daily other patients with dementia were walking into his room taking his belongings causing him distress. My father was only in the home a short while from which a number of his clothing items have disappeared. When he left the home they sent him with none of his belongings, not even his false teeth. When the family phoned to establish whereabouts of his belongings and ask for them to be packed for collection we had great difficulty in getting the staff to understand due to poor understanding of the English language. I find it very sad that when the elderly are in care with poor hearing and memory loss that they are not able to clearly communicate with their carers."

T Fowlercarehome.co.uk rating: 1.92 out of 5

"Friendly staff, very helpful - wnt to a lot of effort to find a working TV control. Seemed to care about the people they are looking after. Front of house staff member very helpful and informative."

L Wcarehome.co.uk rating: 4 out of 5

"My dad has been staying in Queens at Hilton Park for the last month. I am extremely thankful to everyone who has been involved with the care for Dad whilst he has been there. I would like to add a special mention to the admin team who have always been very helpful and give that little bit extra to ease the worry of a relative being away from home. Thank you all, you are all stars."

Julie Ccarehome.co.uk rating: 4.08 out of 5

"I cannot thank you all enough for the excellent care you gave my aunt. You went above and beyond. Your staff loved her and she loved them. I know in the last year it got even more difficult but at no time did I feel concerned. Your communication knowing that you would tell me anything or ask my permission for something was wonderful. On behalf of my uncle and her daughter Thank you"

Susancarehome.co.uk rating: 5 out of 5

"When a care home is run by a manager who really cares, the whole atmosphere of the time is different. Hilton Pak provides care based on individual needs, and residents are treated with respect and dignity. Unlike other homes, Hilton Park treats the family with friendliness and are always willing to help in any way they can."

Hayley Fcarehome.co.uk rating: 4.58 out of 5

"Throughout the past year of the pandemic, the staff particularly from the office and entertainment teams have all done their best to facilitate visiting when this has been permitted. We are most grateful to you all, especially in these challenging times."

H Pcarehome.co.uk rating: 4.67 out of 5

"From the outset, I was treated with nothing but courtesy and concern. The care home is very well run, very organised, well kept in all aspects by staff with my interest at heart."

D Jcarehome.co.uk rating: 4.5 out of 5

"Thank you to all the staff for looking after my Nanny. She was very well looked after. I cannot thank you enough. You made my family very welcome, thanks for looking after us all on our visits."

Shani Scarehome.co.uk rating: 4.58 out of 5

"My experience has been positive. I have received kindness and care."

K Mcarehome.co.uk rating: 4.58 out of 5

"Hilton Park is an excellent, caring care home which has endeavoured to meet residents' requirements in these difficult covid times. The special, re-designed room with large window divider and speakerphone is wonderful. It means I can visit my mother and can remove my mask, very helpful as she has dementia, is partially deaf and blind in one eye. She can see my facial expressions and lip-read when necessary. Staff encourage Mum to engage in activities, the food is excellent and today Mum told me "the staff are so kind and lovely"."

Sue Ncarehome.co.uk rating: 4.83 out of 5

"Staff are caring and helpful, Over the past month, the food has improved enormously, quality, variety and presentation. Though my mother likes fruit in her desserts. The visiting pod is very good, though we have experienced problems with the intercom and this week it was not working on the resident's side which made for a rather frustrating meeting. It needs checking regularly, please."

Helen Pcarehome.co.uk rating: 4.55 out of 5

"Friendly, caring and efficient staff, helpful to visitors and residents alike. Good communication skills. Provision of visiting suite, a caring, dignified and health aware addition and well thought out. This is helpful to residents and their family and friends. Peaceful countryside setting. Extremely well run."

Pam Wcarehome.co.uk rating: 4.25 out of 5

"A massive thank you to all the staff that gave such loving care and attention to my Mum until she passed away very peacefully at Barchester Hilton Park Care Home. The staff here looked after Mum with the best you could ever want and I do not believe she could have been in a better place. Thank you also for looking after me during my visits during this tough time in the world."

Nigel Lcarehome.co.uk rating: 4.08 out of 5

"Another year has gone by and staff have continued to provide a caring service, despite the appalling situation care homes find themselves in due to Covid-19. Thank you very much."

H Pcarehome.co.uk rating: 4.42 out of 5

"Staff are very conscientious and attentive t residents needs. The whole atmosphere is friendly, and residents are encouraged to think/behave as if it is their home, so there are very few rules."

F Ecarehome.co.uk rating: 3.75 out of 5

"On my final release from hospital I was admitted to Hilton Park Care Home. Not knowing what to expect I am pleasantly surprised by the care and attention I received. This has developed in its intensity since. Unfortunately, the Covid epidemic has rather disrupted the general swing of things but I am still grateful for the care administered."

J Wcarehome.co.uk rating: 4.73 out of 5

"My sister receives a high quality of care and kindness from the staff in her unit. Whenever I visited her I always found her to be well presented, well-fed, and warm. The staff always received me well and kept me clearly informed about any issues that my sister may have had. Her 'pocket money' was always managed accurately."

M Rcarehome.co.uk rating: 4.58 out of 5

"All staff on Queens Unit, Hilton Park have been caring for my mother since October 2019 with the greatest care, friendliness and respect. Mum often tells me how kind everyone is and that the “food is excellent”. Mum suffers from dementia; as well as arthritis and hearing issues, but all staff (including maintenance, cleaners, laundry staff, as well as nurses and carers) are patient and considerate at all times. I am also contacted if there are any concerns regarding Mum’s health or ongoing care. Many thanks to you all."

Sue Ncarehome.co.uk rating: 4.92 out of 5

"Always a welcome smile. The gentle way carers were with my Mum (she passed away 3/3/20). Their kindness and love shown to her. Hilton Park always clean. The laundry staff managing to return resident's clothes to them, even when we missed naming the item. Pureed food and thickened drinks as per Mum's diet via the kitchen. Her stay lasted 30th May 2019 to 3rd March 2020, nine months, when her care was most needed and was certainly provided. Thanks to all at Hilton Park."

Ann Gcarehome.co.uk rating: 4.83 out of 5

"My mother lived here for 10 months and I believe she couldn't have had better care anywhere else. There were plenty of hugs and hand-holding along with the practical care. She had to have a pureed diet and that was catered for at every meal. She was encouraged to go to the entertainment and activities that she was able to do. The staff seemed to have the same feelings as the family, when she was unwell and when she eventually died. We were given every support at that very sad time, hugs and sandwiches and tea, whilst we waited for the doctor and undertakers to arrive."

T Fcarehome.co.uk rating: 4.75 out of 5

"My husband was here for 4 weeks as an interim patient following hospitalisation for a severe infection. I found the home very welcoming as a visitor and we both enjoyed the atmosphere of the home and grounds. We cannot give enough praise to the carers. They were consistently cheerful, helpful and responsive to his needs. He was always treated with dignity and became very fond of the team."

D Lcarehome.co.uk rating: 4.36 out of 5

"A superb facility and very well run. Wonderful staff, good food and excellent coffee!"

S Rcarehome.co.uk rating: 4.73 out of 5

"A superb facility in which my wife is very well cared for by a lovely team of absolutely wonderful staff. To see my wife being so well looked after has made a difficult time so much more bearable. Visiting is a real pleasure and the great coffee is a bonus."

Stuart Rcarehome.co.uk rating: 4.17 out of 5

"The care staff and domiciliary staff are very hardworking and responsive, despite evident pressures on their time and resources. Our relative was treated with love and care by a core of very hard-working, loving staff. In her final months, was looked after very well despite often challenging behaviour."

P Bcarehome.co.uk rating: 3.67 out of 5

"Happy with the care my husband gets."

J Wcarehome.co.uk rating: 4.92 out of 5

"Spent a wonderful week, made friends, staff are brilliant, nothing is too much trouble. Many thanks to all."

Jose Ccarehome.co.uk rating: 5 out of 5

"What a lovely home! Fantastic, kind and friendly staff; beautiful, clean and well-decorated building, in a lovely setting. My friend is so happy here, she tells us all repeatedly she doesn't want to go home, that she is happy, and that she is looked after 24/7. She was a fussy eater but loves the food and eats everything she is given. She is so happy here. I was so worried about her before she went in and I was often in tears about her. Bless you all for the kindness you are showing her. She praises you all the time. I can relax now, knowing she is somewhere receiving kindness, consideration and respect. Thank you so much for your care."

Ibbie Hcarehome.co.uk rating: 4.17 out of 5

"My first impressions were mixed but then we have realised it turned out to be Ok."

S Hcarehome.co.uk rating: 3.75 out of 5

"Thank you very much for the good care. It's been splendid! My second break here has been lovely."

Kathleen Rcarehome.co.uk rating: 4.75 out of 5

"Mother was resident for 11 months until her death. Staff are excellent and take time to talk to residents' visitors. Food is excellent. Rooms are not overly large but adequate. Grounds and buildings are modern and kept in very good condition. I would highly recommend the Queens Unit where my mother was located. A big thank you to all the staff for making her stay a pleasant experience."

Christine Ocarehome.co.uk rating: 4.75 out of 5

"No complaints whatsoever. Excellent!"

Sheila Ccarehome.co.uk rating: 4.42 out of 5

"Staff are all kind, efficient, helpful and friendly. My mother is very happy living here and I always feel welcomed when I visit. I have appreciated the professional manner of the nurses when they have needed to telephone me at home."

H Pcarehome.co.uk rating: 4.5 out of 5

"I am very pleased to be here. I am allowed to do what I like and I find all the staff kind, friendly and helpful."

C Pcarehome.co.uk rating: 4.58 out of 5

"I've been here over a year and cannot grumble about anything. The staff are lovely and very kind."

Joy Acarehome.co.uk rating: 3.83 out of 5

"Every care and consideration was given to me and my family on their frequent visits. My two week stay enabled me to regain enough strength to return home again and this was due to the care and attention I received."

Thomas Wcarehome.co.uk rating: 5 out of 5

"I have been here for 3 years. My time here has been happy. Nothing to complain about. Staff are all kind and helpful."

Sue Acarehome.co.uk rating: 4 out of 5

"Everyone is very warm, kind and caring and friendly. Dad was scared to be in a care home (respite) but has had a really positive experience. I am very grateful. He has been kept clean, fed, medicated and helped enormously - psychologically and physically. Thank you so much for the dignity, care and help you have given to my father."

Yvonne Mcarehome.co.uk rating: 5 out of 5

"My husband is a resident at Hilton Park. He is being well looked after. As a former nurse, I have high standards and Hilton Park meets them. Not only physical care but also mental care."

Ann Ccarehome.co.uk rating: 5 out of 5

"I have had the most excellent two weeks of respite care. The staff, without exception, have been efficient, cheerful and caring and I certainly will be back. Altogether a most enjoyable two weeks."

Anthony Ocarehome.co.uk rating: 4.67 out of 5

"I have been very happy with my stay. Lovely staff that have been friends over the stays I have had here. Cleaners very good and obliging and very polite. No cause to complain at all."

Alice Jcarehome.co.uk rating: 5 out of 5

"Since my mother has been here she has been taken care of in all aspects. Although she is bed-ridden the staff cannot do enough for her and she is very happy here."

Doreen Scarehome.co.uk rating: 5 out of 5

"At this moment the carers are having to work very hard due to us feeling it is understaffed at this moment but they try very hard to make sure our needs are met."

Eileen Bcarehome.co.uk rating: 3.67 out of 5

"Mum had been in Trinity for the last five years and the care she received in her time here was excellent and she was well liked by all the staff."

Pauline Ccarehome.co.uk rating: 4.25 out of 5

"I have been here nearly 3 months and all the staff have been very friendly to me so I can recommend this place."

Else Ccarehome.co.uk rating: 4.83 out of 5

"My father was sent to Hilton Park as part of NHS continuing care. Everyone was kind, attentive and by the end of his stay, it was obvious he had bonded with the staff caring for him. From any observations staff made great efforts to familiarise themselves with individual resident's likes and dislikes. I commend them for this as it must make frail and vulnerable people feel safe and cared for. I was less happy with the room. Mainly regarding the shabbiness of the bathroom. Definitely scored low on cleanliness. Toilet roll holder broken off the wall, making it hard to reach loo paper with limited mobility. Balance issues. Windows in desperate need of cleaning - hard to see out of."

S Scarehome.co.uk rating: 3.8 out of 5

"My Mum was a resident at Hilton Park for over 2 years, I was very happy with the care she received and the staff were very good to her."

C Ccarehome.co.uk rating: 4.58 out of 5

"Social/activity was not good as my auntie was unable to get out of bed. Nursing was very good particularly at the end of her life. Clothes were always clean but sometimes wearing other peoples clothes."

Maureen Ecarehome.co.uk rating: 3.55 out of 5

"My room was extremely bright and very pleasant. Most of the carers were cheerful, kind and very helpful. I found the food the second week of my visit was near excellent."

Nora Mcarehome.co.uk rating: 4.17 out of 5

"The staff are always welcoming, the home looks clean, warm and homely. Lovely large grounds surround the home and there is plenty of room to walk around inside and outside of the home. The chickens in the garden are a great source of discussion. Many thanks to all staff for their hard work done with a smile."

P Scarehome.co.uk rating: 4.92 out of 5

"The care given to my wife was very caring, the staff were extremely obliging, the activities were very good, and the treatment of myself as a visitor (relative) was very good."

M Bcarehome.co.uk rating: 4.42 out of 5

"Staff very caring and friendly."

P Ecarehome.co.uk rating: 4.5 out of 5

"My father has been cared for in Maple Ward/Oaklands for a little over a year. His day to day care is wonderful. Each of the carers and nurses provides professional care and unbelievable level of compassion and consideration for all residents, and great concern and support to relatives. This under very difficult circumstances and obvious understaffing problems. Management do their best, but I suspect their 'hands are tied' by achieving 'over-stretched' targets. The rooms, facilities and food are very good. Finally, I am personally very grateful to the 'front-line' staff for their tireless work and dedication - please consider the pressure you put them under."

Mark Scarehome.co.uk rating: 4.17 out of 5

"I am extremely satisfied with the care given over three years of my wife's care at Hilton Park. There is a feeling that those who stay here are treated with love and respect which makes them one of a large family."

David Hcarehome.co.uk rating: 4.08 out of 5

"My mother was resident at Hilton Park for more than four and a half years until her passing in December 2016. At the start of her stay, she was an active participant in everything on offer at the home and enjoyed the full range of activities. In the early days, she looked forward to every day and was fully supported by the excellent staff, facilities and organisation. Unfortunately, as time went on her personal health deteriorated and she found herself bed-bound for basically the last two years. With her deterioration, the care required from the staff obviously increased and we were very grateful for their professionalism and understanding. During the latter part of her stay, she was in need of constant attention with special medical and dietary needs. All aspects of these requirements were comprehensively covered right up to the end. There is no doubt in our minds that Hilton Park is a first class, well run care home and would receive our recommendation and endorsement to any friends or family if they needed any similar care. It is good to find an establishment that is not tarnished by the negative press often handed out to this type of service provider."

K Wcarehome.co.uk rating: 4.67 out of 5

"My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault."

Jo Hcarehome.co.uk rating: 4.92 out of 5

"It was reported to us by the lady we had come to see that quite often her food is put down out of reach and when she asks the person bringing her food to move it nearer, their English is limited so all they can say is I'll bring a nurse! who doesn't come? My friend doesn't like to keep on ringing this is bad for care and health of people in your care."

Liz Wcarehome.co.uk rating: 4.64 out of 5

"My uncle spent the last three weeks of his life at Hilton Park in Bottisham. He was moved from hospital to the home within 24 hours of my contact with the manager. He loved it from the first moment he moved there. The manager was efficient and caring and I found her very supportive initially and during his stay. The room he was allocated was wonderful, bright, clean every facility he needed plus it overlooked a beautiful garden. All the staff with out exception were excellent, very caring and understanding, kind and considerate in all ways. He was given all the medial treatment he required and was allowed to spend the last few weeks of his life with dignity fully supported and cared for by the staff around him. I shall always be grateful to them. I would highly recommend this home."

Anne Ccarehome.co.uk rating: 4.92 out of 5

"Mum was very settled from the day she arrived. Every effort was made to make her feel at home and very welcome. The staff were very caring and thoughtful, always very cheerful and went "The extra mile" for not just mum but us as a family, asking how we were and how dad was coping. They made a difficult time a better experience. Thank you to them all."

Wendy Wcarehome.co.uk rating: 4.75 out of 5

"Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again."

L Rcarehome.co.uk rating: 5 out of 5

"My sister is completely happy living here, although she is bedridden and partially paralysed, her carers and nurses cannot do enough for her and she has a good relationship with them all."

Doreen Scarehome.co.uk rating: 5 out of 5

"Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome."

Lee Scarehome.co.uk rating: 4.75 out of 5

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more

Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01223 633 935

All other calls

01223 811 256

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards