Reviews for Hall Park Care Home

My mother was in the care home for a period of 2 weeks for respite care. The staff were all very kind and caring but I was disappointed that as much care was not taken over her belongings.
A number of items were missing when she returned home including various items of clothing. In particular a favourite top and leggings.
I appreciate these were not valuable in monetary terms, but were important to my mum.
I have contacted the care home a number of times regarding this matter but the have been unable to locate the missing items.
Very disappointed they have been unable to resolve this issue.

"I've been a resident here at hall park since January 2024. The facilities here are very good and since the newer mini bus has been fitted with tie downs I can go on any trips along with other residents. I've had many health issues some of which meant being admitted to hospital by ambulance. The garden in the grounds is developing and various vegetables have been eaten by staff and residents. I am very pleased that the family chose this care home above all others"

"From the first step inside, we knew Hall Park Care Home was the right place to look after dad. Following a very unsettling and anxious initial few weeks (through no fault of Hall Park), the whole team of carers, domestic staff and management worked closely, patiently and tirelessly with the family to overcome this. There was constant reassurance and at no point did we feel anything other than confidence in their abilities to care. Dad is now fully settled and happy and calls it home. There isn't enough space here to single out individual staff for recognition because everyone single one of them has played their part in welcoming and caring for dad. Without exception, the staff all go 'above and beyond'. We know dad is in a safe, caring and stimulating environment and he is happy - we can't ask for more. Thank you."

"Brilliant home in my opinion! Staff were very friendly, caring and attentive; plenty of activities for residents to get involved in including a day out; clean and beautiful exterior to home. I also like that the visiting times were not restricted and you could visit at any time. Couldn't compliment this home enough!"

"Everyone is very friendly and helpful from the receptionist, office staff, carers and all helpers in the house. It is bright, very clean and a very welcoming place to visit. It in like visiting my sister's own home. The activities are relative and enjoyable and my sister loves them and takes part often. I am frequently offered a tea or coffee and there is a very happy atmosphere."

"Mother has been in Hall Park since early this year , everything about the care home is 100% , from walking in the reception area a very friendly welcome, every one of the staff on the first floor are very kind and helpful, they really look after my mother in every way. The rooms are warm and very comfortable."

As an external health visitor, this home was very clean, professional and the staff are motivated, caring and support the wishes of their residents, keeping them out of hospital by going above and beyond to prevent unnecessary admissions. They also do very good coffee and offer blue light coffee drop ins for emergency service staff. Would be more than happy for my family to be in this home.

"From the enquiry about my dad, to when he left after 2 weeks of respite, the care home staff were outstanding. Always welcomed with a smile and the offer of fresh coffee and pastries. All the staff were helpful with my dad and couldn't do enough for him. It was like a 5 star holiday for him. Thank you to the care home manager for all your advice and always there to have a chat. I cannot thank you all enough for all the care you gave my dad while there, you are all stars."

"Mum has been at Barchester Hall Park Care Home for twenty months. She has advanced dementia and lives on Memory Lane. The staff are wonderful with her and there are always lots of activities happening to keep her entertained. She is very happy there. The staff also look out for my dad, who has milder dementia, when he visits Mum. The way they are both treated gives me peace of mind that I made the right choice. The home has recently undergone a major refurbishment and looks fantastic. I would certainly recommend Hall Park for anyone looking for a home for their loved ones."

"The home has been very kind to my mum as she entered residence at the home. The transition was smooth and they have been very supportive. The care, to date, has been good, considerate to my mum's needs and compassionate towards the family."

"My mum celebrated her 104th birthday at Barchester Hall Park Care Home and had a fantastic day. The staff wanted her to receive at least 104 birthday cards and arranged with local nurseries and schools to make some. Along with the family and their contacts, Mum managed to get over 300 cards and we spent the afternoon opening them all, we had glitter everywhere. (The staff did a brilliant clean up afterwards). The home arranged for a couple of local nurseries to visit and bring birthday greetings and sang to her, also a performance of a musical was arranged, followed by a carol singsong. The family arranged for the local news to come along and film the day. The recording was shown the following day, lovely for Mum whilst promoting Hall Park. Mum had an emotional, enjoyable but tiring day and loved all the attention and her cake (made by the home's chef). Thank you Hall Park staff and residents for all that you did to make the day so special."

"Mum and Dad have been at Barchester Hall Park Care Home for five months now. From our first contact with the home, we were made to feel very welcome. All the staff are very friendly and helpful and there is a lovely atmosphere. Many of the staff have been there for several years which says a lot. I come from a nursing background so have high expectations of the care and can confirm the care provided is excellent. The staff, as well as looking after Mum and Dad. always enquire how we are when we visit and are always on hand to provide advice or support. The home is currently undergoing a major refurb and we have been kept up to date on progress."

Mum and dad have been at Hall Park for 5 months now. From our first contact with the home we were made to feel very welcome. All the staff are very friendly and helpful, and there is a lovely atmosphere. Many of the staff have been there for several years which says a lot. I come from a nursing background so have high expectations of the care and can confirm the care provided is excellent. The staff as well as looking after mum and dad always enquire how we are when we visit and are always on hand to provide advice or support. The home is currently undergoing a major refurb and we have been kept up to date on progress.

My father has been at Hall Park for almost a year since his onset of Dementia. Jodie and the team are great with him. His room on memory Lane is lovely. The renovations they are doing are making the home even more welcoming. The staff treat dad with respect and are always having fun with him and making him laugh. I can't thank them enough

"A lovely team that looked after my grandad, he felt comfortable at hall park and was well looked after. Granddad used to love hot chocolate as his hot drink, the team would panic when they ran out and someone would go to the shop to get more. He used to say he felt like a VIP and he didn't know what he had done for them to be so nice."

"Great, friendly staff."

"We are very happy with Barchester Hall Park Care Home, there were a few teething problems at first but were resolved very quickly. We find the carers and management to be very professional and very caring of Mum. So overall, my sister and I are very happy. Mum has memory issues and gets lonely sometimes but carers are always checking on her and trying to persuade her to join in with activities."