What our families say: Epsom Beaumont Care Home
01 August 2017View the report
"Excellent constant care and support. Also important is that my husband is treated with dignity at all times. He is always clean and clothes are washed and back quickly. I always see my husband well cared for and he has improved so much."
I Bcarehome.co.uk rating: 4.5 out of 5
"Mum was in Epsom Beaumont for five weeks following discharge from hospital with terminal cancer. During her time there, she was well looked after by both carers and nursing team who were able to build trust with her and demonstrated genuine care, kindness and understanding. Any teething problems I had at the beginning were listened to, noted and where possible corrected."
K Acarehome.co.uk rating: 4.5 out of 5
"My mother is comfortable and as content as possible in the Jubilee Unit. She is safe and well cared for by staff who know her well and treated her with warmth and respect. I think they have coped very well with the current pandemic in keeping residents safe. The communication both from the home and the group has been excellent and much appreciated."
K Rcarehome.co.uk rating: 4.83 out of 5
"I have always had a very nice experience when I visit my husband at the Beaumont. He seems very comfortable and is well looked after. He always mentions how all the staff are very friendly to him. I also realise they are very kind to me."
I Bcarehome.co.uk rating: 4.83 out of 5
"My first visit since lockdown. I have been kept fully informed during isolation, Mum seemed a bit confused, but happy! An excellent decision to allow visits by appointment, very efficient and helpful. Well done everyone!"
Martin Wcarehome.co.uk rating: 5 out of 5
"Lovely staff, location, and service. Every member of the staff is very kind. thoughtful and knowledgeable. Nothing is too much when we ask for help or advice. Thank you!"
Judith Mcarehome.co.uk rating: 5 out of 5
C Scarehome.co.uk rating: 4.67 out of 5
"Fantastic care home. They go over and beyond my expectations. Can't fault them at all. Great communication at all times. My Nan is very happy here."
Terry Scarehome.co.uk rating: 4.92 out of 5
"Today was my first visit during Covid-19. The staff is lovely. Mum was on good form. My first impressions were:- Staff: professional, kind, attentive. Surroundings: clean, smart, and welcoming. I would give this home 10/10 on my first impression. I can not comment on the rooms (bedrooms) as I have not seen them but the areas I have seen I am very impressed with. I have marked the areas I have knowledge about. I am happy with the care my Mum is receiving."
K Dcarehome.co.uk rating: 5 out of 5
"My mother was very well looked after, by the care team. The home has a nice homely feel and I can recommend this to anyone. She was in the home for over three years and got best care we could expect. The home is clean, organised and the team is very approachable."
Peter Scarehome.co.uk rating: 4.92 out of 5
"My first experience of care homes was at another home. My second was here, at Epsom Beaumont. Before I arrived at Barchester, I formed a strong opinion in that I will not be staying at a nursing home. However, upon my arrival, I have had many good experiences that have completely shifted my perspective. I love it here. I adore it. Especially amidst lockdown situations, all the staff have been absolutely brilliant."
L Jcarehome.co.uk rating: 5 out of 5
"It is very reassuring to know that Mum is being so well cared for in such difficult times. She speaks very highly of the exceptionally kind staff and is unable to nominate anyone for an award as they are all so good."
Jane Ncarehome.co.uk rating: 4.5 out of 5
"On discharge from the hospital following a fall and breaking her hip, the hospital said our friend must go to a care home as she is unable to look after herself anymore. We visited various homes in the area and the surrounding area to find one that would be most suitable for our friend and would enable us to visit her. Epsom Beaumont Care Home seemed to tick all the boxes we were looking for to ensure she would be happy. We definitely made the right choice as the staff and activities are all very, very good, and the home's atmosphere is such that all the residents settle in well and do like it; our friend does too. We have no hesitation in recommending it as it has met all our expectations and the management ensure newsletters and updates regularly, which are excellent to keep in contact."
F Scarehome.co.uk rating: 4.17 out of 5
"Epsom Beaumont is a small care home with a homely environment. It is extremely well managed, and the staff and carers are dedicated, and pleasant. They treat the residents with respect and take care and time to meet their individual needs. The garden and patio area is very pleasant, and the flowers and hanging baskets, are always well maintained, adding to the home feel of the place. The meals are freshly cooked and are healthy and nutritious. The activities here are wonderful, they try to incorporate all residents, despite their limitations. The activities are varied, and everyone is encouraged to join in, or purely be involved by watching, if they don't want to partake of activities. This way, they still have some stimulation. We are so grateful that we found this care home."
Janet Wcarehome.co.uk rating: 4.83 out of 5
"My mum has been in the Epsom Beaumont care home for about 6 months now and she is very happy, very well looked after. She suffers from Vascular dementia and this condition is very well taken care of as well as all of her needs. The care home is extremely well presented and always very welcoming, clean, and tidy. My mother's room is of an extremely high standard and has all she needs and is just like a home from home. The staff at the home are always welcoming of any visitors and cannot do enough for you to make sure you feel comfortable while visiting. During the lock-down period, We have not been allowed to visit the home due to safety reasons. The home has ensured that I have received a face-time call most days to keep me and mum in touch and to ensure she is okay. I cannot praise the home and staff highly enough and would recommend the home to anyone."
Valerie Wcarehome.co.uk rating: 5 out of 5
"Moving mum to Beaumont was the best decision we ever made. Mum is cared for to the highest standards. The General Manager is always visible and available to talk to, the welcome is warm and friendly, and the home is full of happiness and love. The care team are superb - there is never a shortage of staff (unlike our previous home) and there are no agency staff so there is continuity and relationships are formed so well. The support staff (catering, admin, maintenance) all have the same sense of pride and pleasure in their work. The clinical team is hands on, incredibly quick to deal with any medical issues. The activities manager is constantly devising creative events and activities to meet every resident's needs, and encourage residents to integrate. Our family have been delighted to have mum here, and importantly, mum is very contented. If your loved one moves here, they will be loved and well cared for."
Elsa Ccarehome.co.uk rating: 4.42 out of 5
"Fine. We are fed every day and have a choice of food. We walk around a large garden and looked after very well."
R Fcarehome.co.uk rating: 4.5 out of 5
"A good looking comfortable home with some standout common rooms (although it is fair to say that an additional common room or just a couple of small additional seating areas would be welcome). There is also a fabulous garden, spacious, well maintained and a great paved area for sitting outside in the summer. Staff are welcoming and nearly always cheerful with many (when time permits) willing to go the 'extra mile' to try and make residents more comfortable. Menu seems varied and the food is often very good. Activities are often varied (opera singers, dance classes, slow yoga etc). An effort is made to involve families in the home and its running with events such as regular Q&A and feedback sessions together with BBQs and so on. It would be nice if more outside trips could be organised for residents although I appreciate this can be a logistical challenge. Because part of the home is Grade 2 listed (which means it looks lovely) updating and maintaining can be a challenge."
Benedict Wcarehome.co.uk rating: 4.08 out of 5
"I can't express and thank the staff enough for how great this home has been. All the staff are amazing, making sure my needs and wishes are met as well as my mother's. They make us feel at home and welcome all our requests. There are always activities happening which I am invited to as well as my mum. So a big thank you to everyone."
Andy Wcarehome.co.uk rating: 5 out of 5
"Very happy with the home, excellent staff who really care. My husband resides at Epsom Beaumont and is well looked after by the team."
Jill Scarehome.co.uk rating: 4.25 out of 5
"Beaumont Care Home has the most caring, helpful and pleasant staff I have ever encountered. My mother moved here in May, as her previous home would not keep her, due to her savings having been depleted. In many ways, this was a blessing in disguise. This is a small home, but with a big heart. Residents are really respected, and you never feel that your relative is a burden, or that they don't have time to listen to them. There is always something on to entertain them, and the staff also get involved. The manager is most helpful and understanding. The fact that most of the staff are employed, and not constantly changing, means they know the residents and are happy in their jobs."
Janet Wcarehome.co.uk rating: 4.75 out of 5
"Staff very helpful. Could do with a small shop for toiletries etc."
D Acarehome.co.uk rating: 4.36 out of 5
"My mother is a resident here, the carers are fabulous, I cannot fault them. However, as for management, that is completely different. All I will say is be mindful of how you talk to the general manager in particular, he is aggressive and does not mix his words. Walking into the care home, it looks fabulous here, but please if you leave a loved one as a resident here, look beyond the first floor and explore the building as a whole."
Rani Dcarehome.co.uk rating: 2.08 out of 5
"Lovely people, always greeted on arrival and told to help myself to food and drinks. Some staff are always willing to go the extra mile to help my relative at this home and have made huge changes to his life and given him new opportunities."
Colin Fcarehome.co.uk rating: 4.08 out of 5
"Beaumont Care Home is the most friendly, welcoming, and happy care home I have ever visited. My mother had to move from an expensive purpose-built care home, as her money had all gone. I was desperate to find somewhere for her. How lucky we were to have found Beaumont. The manager is so helpful and nothing is too much trouble. The staff are caring, and interact with the residents, especially the lady who organises the activities. The residents are part of a bigger family. It is spotlessly clean, and the food is home-cooked and delicious. It has a lovely homely feel as soon as you walk through the door. Instead of worrying that my mother would not be happy, she told me the other day, why didn't we find this place earlier. You can't ask for a better reference than that. It's down to the manager and his hard-working team."
Janet Wcarehome.co.uk rating: 4.83 out of 5
"Inspiring, caring, empathetic staff with a great atmosphere, surroundings and space with a great activities coordinator that my mum loves. It all really makes a big difference in my mum's health and fitness."
Robin Hcarehome.co.uk rating: 5 out of 5
"I stayed at Epsom Beaumont for several days and I was quite nervous but I settled in really well with the staff giving me a warm welcome and being greeted by the manager. The food was really nice and the garden there is extraordinarily beautiful. There were always activities to do in the garden as well!"
Chris Jcarehome.co.uk rating: 4.75 out of 5
"My father in the home was looked after really well, I want to thank you, the care team and management, who always want do anything to please my dad who could be difficult with his likes and dislikes. The head chef made him special Indian meals which he loved very much, he passed away in the home and I am so grateful to the Epsom team for taking care of my dad in such a pleasant way."
Raj Scarehome.co.uk rating: 4.75 out of 5
"The activities are always good and it is nice to be in a group together. I enjoy some of the outings, for example, the theatres we attend. It is nice not having to do any planning. It is a very clean place as well."
Jackie Wcarehome.co.uk rating: 3.33 out of 5
"I visit resident on a regular basis, he always has something to talk about and always happy. He loves being in the garden and the smell of the flowers. The activities coordinator is very helpful, would go out of her way to get the individuals involved in the daily activities. Also resident loves to watch DVD's."
Teejay Hcarehome.co.uk rating: 3.92 out of 5
"A really warm home, residents are given regular personal attention and well looked after. The activity coordinator is always coming up with new and fun ideas to keep them occupied and entertained."
Hanna Mcarehome.co.uk rating: 4 out of 5
"I visit my friend and when I see him he is always interacting with the activities which he appears to enjoy. The staff are friendly and helpful."
Sharon Hcarehome.co.uk rating: 3.25 out of 5
"I have recently moved upstairs to the Jubilee unit and am enjoying it here. There are always activities and music and staff are always around to help. I have made new friends and there are always people walking about to talk to. I can also still visit downstairs."
Julia Scarehome.co.uk rating: 4.75 out of 5
"Although I have been a resident here for just over 2 weeks, I am unable to fault it. I am treated as a valuable guest, looked after totally. The food is excellent, sometimes too much. There are good activities going on every day. Staff are friendly and efficient."
C Hcarehome.co.uk rating: 4 out of 5
"Sadly my mum spent such a short time at Epsom Beaumont but whilst there, experienced the best of everything. She was able to convey how much she loved being here, enjoying the views over the beautiful gardens and being able to rest in luxurious surroundings. The care and attention given was the best anyone could hope for. All staff were very professional, kind-hearted and alert to mum's needs. Thank you all for being 'you'."
Rosalinde Hcarehome.co.uk rating: 3.92 out of 5
"During our mother's stay of nearly 6 years at The Beaumont she could not have received better care anywhere, and she made treasured friendships with both staff and other residents and their relatives. She felt truly at home there and we will always remember her visits to the Jubilee Unit to check if they had a better selection of cakes than downstairs, and her awarding the mini bus driver marks out of 10 for their driving on the many outings she enjoyed! We too have always been made to feel welcome, and any concerns or requests acted on quickly and without us being made to feel that we were making a fuss. On numerous occasions the staff have gone out of their way to help, and have gone above and beyond what could have been expected of them. Thank you to everyone for your kindness, care and friendship to us all."
Susan Dcarehome.co.uk rating: 4.92 out of 5
"Under the 2 temporary managers since April 2018. Cleanliness, food, staff responsiveness, facilities and activities have improved from the lows of late 2017 and early 2018. In recent months, staff quality and communication improved and good progress is being made on all fronts with more to be done in the call system and response (or not) to those calls. We hope new management will lead the way."
P Scarehome.co.uk rating: 3.83 out of 5
"Service is disappointing. Carers don't always listen to you, time waiting for commode is not good. But, since a new manager has been here, things have improved, she takes time to talk to you and acts on what she has been told."
Maureen Hcarehome.co.uk rating: 3.33 out of 5
"My mother was in Beaumont for a month during which time the care she received was excellent, with all staff very polite and caring. Nothing seemed to be too much trouble for them and they were always available to answer any questions. The whole feel of Beaumont was good from the moment you walked in the door. I would have no problems in recommending Beaumont to any of my family or friends."
Chris Mcarehome.co.uk rating: 4.58 out of 5
"Since being transferred from hospital to this nursing home my mother's health has improved beyond belief. The staff are very kind and have formed a relationship with my mother after only a few weeks. Today for the first time, I had a real conversation with her ending by saying. "I like it here" what more can I wish for."
V Hcarehome.co.uk rating: 5 out of 5
"I went for 2 weeks trial period in order to know what living there was like, in case I had a fall (I am 91) and needed to go into care at short notice, possibly after a fall, as I am 91 years of age. I found the stay very pleasant and particularly enjoyed the large gardens (being January, this meant several walks around the garden where there were sufficient paths and seats to do this. It would be even better in summer)."
Christina Kcarehome.co.uk rating: 4.42 out of 5
"Care very good. Staff considerate, kind and efficient. Management has good overall view. Company is unethical in its practice."
Philippa Scarehome.co.uk rating: 4.09 out of 5
"Room kept nice and clean, staff generally friendly."
Nina Ocarehome.co.uk rating: 3.45 out of 5
"My mother is receiving excellent care, both in everyday social needs and in medical needs. The staff are exceptionally helpful and nothing is too much trouble for them. Any concerns I have are dealt with promptly and efficiently. She is very happy here and has a very good quality of life. I am very happy with this home."
Susan Dcarehome.co.uk rating: 4.92 out of 5
"Care very good. Staff considerate, kind, efficient. Management has a good overall view. The company is unethical in its practice."
Philippa Scarehome.co.uk rating: 4.08 out of 5
"I have had a difficult month of stress and worry. I have found the care and nursing staff very understanding and patient with me, and helpful to my wife. In particular, the home manager has been ready to listen to my problems and understand my request regarding care of my wife."
Peter Lcarehome.co.uk rating: 4.64 out of 5
"The Beaumont is a very well run, lovely house and garden. My wife has been shown dignity and care by all the staff. The food is excellent, rooms are nice and general care is great. I would recommend the home to any person that asks me."
Ken Hcarehome.co.uk rating: 4.75 out of 5
"My father is as happy as he will be anywhere in the small, friendly dementia unit here, for the past six months, having moved from Beaumont in Reigate. Food quality is average, but he is encouraged to eat. Cleanliness of dining area could be improved, especially the floors between meals. Activities/entertainments for the unit are lacking, T.V. is permanently on with residents ignoring it. Maybe music would be an alternative."
C Ncarehome.co.uk rating: 3.58 out of 5
"Carers are friendly and interact with Dad. I would like more activities - they take place but are not very interactive for Dad - would like more day trips."
R Scarehome.co.uk rating: 4.83 out of 5
"The home is well maintained and always clean and tidy. The caring staff are friendly and helpful. The nursing staff have been brilliant at looking after my wife's medications and medical visits when needed."
Peter Lcarehome.co.uk rating: 4.67 out of 5
"My wife has been here a few days on respite care. She has been well looked after by friendly staff."
Peter Dcarehome.co.uk rating: 4.92 out of 5
"Everybody from manager down to all staff have been considerate and understanding, especially when we were making the decision on which home to use for my father. I wouldn't hesitate to recommend Epsom Beaumont to anybody."
P Wcarehome.co.uk rating: 4.58 out of 5
"Mum has dementia and has been a resident in the Epsom Beaumont Care Home for 4 and a half years. Whenever I visit she is clean and nicely dressed. I know she is included in all the activities her 90 years allow she eats well and enjoys the food. The chef made her a beautiful cake for her 90th birthday. The staff are all lovely - very professional - keep me up to date when I visit. I think I am very lucky to have mum in such a lovely clean, friendly caring home."
H Bcarehome.co.uk rating: 4 out of 5
"Very good care provided. Staff are really good. Always friendly and helpful to me and my partner. Food is good but sometimes could be served hotter and quicker."
Linda Wcarehome.co.uk rating: 4.25 out of 5
"I chose the Epsom Beaumont because it offers high quality care and is close to where I live. This enables me to visit my mother frequently. The home is a very calm and welcoming environment and all the staff are exceptionally kind and caring towards my mother. They treat her as an individual and are very attentive to her needs. The nursing care is good and I am confident that she is safe and well cared for. Relatives and visitors are made very welcome."
Sandra Scarehome.co.uk rating: 4.33 out of 5
"Generally speaking we are very happy with the home (care, food and communication)."
Franco Vcarehome.co.uk rating: 4.5 out of 5
"Over the last six years the Beaumont has steadily improved. There have been four managers in that time. The present one has made a very good impact and now have, I believe dedicated carers and nurses. The hospitality is very good, the chefs are very good providing a good menu. The nursing staff are very attentive and always all staff are anxious to please. The rooms are kept very clean, overall I am very satisfied with the way they care for my husband and are always ready to respond to requests."
Jeanette Gcarehome.co.uk rating: 4.58 out of 5
"My mother stayed at The Epsom Beaumont Care Home - run by Barchester Healthcare, for a period of two weeks following a disastrous hospital stay. The care and support she received at the home was excellent and put her back on the road to recovery. Everyone from the general manager to the domestic staff, treated my mother with genuine kindness and respect. The nursing staff went over and above their duty in ensuring my mothers wound healed properly, as on admission this was cause for concern - would also like to thank the physiotherapist who was fantastic in getting mum on her feet."
Jayne Hcarehome.co.uk rating: 4.75 out of 5
"Thank you so much for taking such excellent care of our mother whilst she was at Beaumont Epsom. Before she arrived here, she was visited at hospital by senior management which was very impressive and thoughtful. She has been very happy at Beaumont and told us how kind the carers and nurses have been to her. Her every need was catered for in detail, particularly her personal care. She was able to eat in her bedroom and was looking forward to being well enough to go to the dining room. Sadly she became too ill too soon. We cannot recommend Beaumont Epsom highly enough. Thank you."
F Acarehome.co.uk rating: 5 out of 5
"The home is set in a beautiful residential garden which provides a pleasant view for all. The staff displayed immense patience and kindness to everyone including ourselves with boisterous grandchildren and pets. The home was always clean, fresh and tidy and we were always treated hospitably. Facilities: Doorways in lifts are confined and tight for stretchers and wheelchairs. Jubilee suite too far from kitchen and food was delivered too early. Soggy chips created in transit and tepid soup. However; quality of food was good and colourful."
Geoffrey Dcarehome.co.uk rating: 4.83 out of 5
"Presence very helpful, considerate and warm, a most pleasing and attractive personality. I am very pleased indeed with the help and kindness always offered"
Eric Rcarehome.co.uk rating: 4.5 out of 5
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