Reviews for Epsom Beaumont Care Home

"My Mum has been at Home since last July. She is so happy there. She loves the company from staff and residents, it really changed her out look on life! This is not my first review, so you can read my others. But, would just like to add , what a smooth transition of Management there has been resently. The general manager has been so helpful, guiding us through the Finiiacal side of having our Mother in Care. I attended an informal Meeting in the Libary, with the general manager and the activities coordinator, and many of the residents. Ever effort was made ,in ALL areas Food, Hygine,Activties, Days out ect , to see if any improvements could be made. Every Resident was given a platform ( how ever small their imput was, 2 residents knodded off!) . A lot of new and good ideas are now planned for the future ( trip to the Coast for Fish and chips out of paper!) I really commend ALL the staff from the general manager down to the staff member in the basement! (washing area) I only see 100% love and care from this Team"

Richard B
carehome.co.uk rating: 5.00 out of 5

"The staff at this home have been nothing less than courteous, helpful, approachable, kind, informative, welcoming and very hospitable. The home has everything to make their residents feel at home. The facilities are excellent. If I am not sure what to do or have concerns regarding my relative, its a phone call away to get advice."

R B
carehome.co.uk rating: 4.92 out of 5

"The activities team at the home are excellent! They put so much time and effort into keeping the residents happy and occupied."

J C
carehome.co.uk rating: 4.92 out of 5

"My Mum has been a resident here for 2 years and she loves it. Beaumont has given her a new lease of life, which is just so lovely to see. There are always lots of activities going on, the events coordinator is superb. All the staff are very helpful and kind. It has a beautiful garden where a lot of the activities take place this time of the year. I would highly recommend Epsom Beaumont Care Home"

Debbie H
carehome.co.uk rating: 4.67 out of 5

"Very sadly my mum was only resident for a few weeks but we felt at home. The carers were kind and attentive, one member of staff, in particular, stood out with his empathetic smile. The activities coordinator had amazing energy and brought light and life to the environment."

Dominic M
carehome.co.uk rating: 4.67 out of 5

"The manager has done an amazing job making my grandad feel amazing on his birthday. She's brilliant with all the staff and the guests, the home would be completely different without her there she puts a smile on everyone's face."

Jack F
carehome.co.uk rating: 5.00 out of 5

"Presence very helpful, considerate and warm, a most pleasing and attractive personality. I am very pleased indeed with the help and kindness always offered"

Eric R
carehome.co.uk rating: 4.50 out of 5

"Very good care provided. Staff are really good. Always friendly and helpful to me and my partner. Food is good but sometimes could be served hotter and quicker."

Linda W
carehome.co.uk rating: 4.25 out of 5

"Thank you so much for taking such excellent care of our mother whilst she was at Beaumont Epsom. Before she arrived here, she was visited at hospital by senior management which was very impressive and thoughtful. She has been very happy at Beaumont and told us how kind the carers and nurses have been to her. Her every need was catered for in detail, particularly her personal care. She was able to eat in her bedroom and was looking forward to being well enough to go to the dining room. Sadly she became too ill too soon. We cannot recommend Beaumont Epsom highly enough. Thank you."

F A
carehome.co.uk rating: 5.00 out of 5

"I chose the Epsom Beaumont because it offers high quality care and is close to where I live. This enables me to visit my mother frequently. The home is a very calm and welcoming environment and all the staff are exceptionally kind and caring towards my mother. They treat her as an individual and are very attentive to her needs. The nursing care is good and I am confident that she is safe and well cared for. Relatives and visitors are made very welcome."

Sandra S
carehome.co.uk rating: 4.33 out of 5

"Generally speaking we are very happy with the home (care, food and communication)."

Franco V
carehome.co.uk rating: 4.50 out of 5

"Over the last six years the Beaumont has steadily improved. There have been four managers in that time. The present one has made a very good impact and now have, I believe dedicated carers and nurses. The hospitality is very good, the chefs are very good providing a good menu. The nursing staff are very attentive and always all staff are anxious to please. The rooms are kept very clean, overall I am very satisfied with the way they care for my husband and are always ready to respond to requests."

Jeanette G
carehome.co.uk rating: 4.58 out of 5

"My mother stayed at The Epsom Beaumont Care Home - run by Barchester Healthcare, for a period of two weeks following a disastrous hospital stay. The care and support she received at the home was excellent and put her back on the road to recovery. Everyone from the general manager to the domestic staff, treated my mother with genuine kindness and respect. The nursing staff went over and above their duty in ensuring my mothers wound healed properly, as on admission this was cause for concern - would also like to thank the physiotherapist who was fantastic in getting mum on her feet."

Jayne H
carehome.co.uk rating: 4.75 out of 5

"The home is set in a beautiful residential garden which provides a pleasant view for all. The staff displayed immense patience and kindness to everyone including ourselves with boisterous grandchildren and pets. The home was always clean, fresh and tidy and we were always treated hospitably. Facilities: Doorways in lifts are confined and tight for stretchers and wheelchairs. Jubilee suite too far from kitchen and food was delivered too early. Soggy chips created in transit and tepid soup. However; quality of food was good and colourful."

Geoffrey D
carehome.co.uk rating: 4.83 out of 5

"Mum has dementia and has been a resident in the Epsom Beaumont Care Home for 4 and a half years. Whenever I visit she is clean and nicely dressed. I know she is included in all the activities her 90 years allow she eats well and enjoys the food. The chef made her a beautiful cake for her 90th birthday. The staff are all lovely - very professional - keep me up to date when I visit. I think I am very lucky to have mum in such a lovely clean, friendly caring home."

H B
carehome.co.uk rating: 4.00 out of 5

"Everybody from manager down to all staff have been considerate and understanding, especially when we were making the decision on which home to use for my father. I wouldn't hesitate to recommend Epsom Beaumont to anybody."

P W
carehome.co.uk rating: 4.58 out of 5

"My wife has been here a few days on respite care. She has been well looked after by friendly staff."

Peter D
carehome.co.uk rating: 4.92 out of 5

"Carers are friendly and interact with Dad. I would like more activities - they take place but are not very interactive for Dad - would like more day trips."

R S
carehome.co.uk rating: 4.83 out of 5

"My father is as happy as he will be anywhere in the small, friendly dementia unit here, for the past six months, having moved from Beaumont in Reigate. Food quality is average, but he is encouraged to eat. Cleanliness of dining area could be improved, especially the floors between meals. Activities/entertainments for the unit are lacking, T.V. is permanently on with residents ignoring it. Maybe music would be an alternative."

C N
carehome.co.uk rating: 3.58 out of 5

"The Beaumont is a very well run, lovely house and garden. My wife has been shown dignity and care by all the staff. The food is excellent, rooms are nice and general care is great. I would recommend the home to any person that asks me."

Ken H
carehome.co.uk rating: 4.75 out of 5

"I have had a difficult month of stress and worry. I have found the care and nursing staff very understanding and patient with me, and helpful to my wife. In particular, the home manager has been ready to listen to my problems and understand my request regarding care of my wife."

Peter L
carehome.co.uk rating: 4.67 out of 5

"Room kept nice and clean, staff generally friendly."

Nina O
carehome.co.uk rating: 3.45 out of 5

"Care very good. Staff considerate, kind and efficient. Management has good overall view. Company is unethical in its practice."

Philippa S
carehome.co.uk rating: 4.09 out of 5

"I went for 2 weeks trial period in order to know what living there was like, in case I had a fall (I am 91) and needed to go into care at short notice, possibly after a fall, as I am 91 years of age. I found the stay very pleasant and particularly enjoyed the large gardens (being January, this meant several walks around the garden where there were sufficient paths and seats to do this. It would be even better in summer)."

Christina K
carehome.co.uk rating: 4.42 out of 5

"Since being transferred from hospital to this nursing home my mother's health has improved beyond belief. The staff are very kind and have formed a relationship with my mother after only a few weeks. Today for the first time, I had a real conversation with her ending by saying. "I like it here" what more can I wish for."

V H
carehome.co.uk rating: 5.00 out of 5

"My mother was in Beaumont for a month during which time the care she received was excellent, with all staff very polite and caring. Nothing seemed to be too much trouble for them and they were always available to answer any questions. The whole feel of Beaumont was good from the moment you walked in the door. I would have no problems in recommending Beaumont to any of my family or friends."

Chris M
carehome.co.uk rating: 4.58 out of 5

"Service is disappointing. Carers don't always listen to you, time waiting for commode is not good. But, since a new manager has been here, things have improved, she takes time to talk to you and acts on what she has been told."

Maureen H
carehome.co.uk rating: 3.33 out of 5

"During our mother's stay of nearly 6 years at The Beaumont she could not have received better care anywhere, and she made treasured friendships with both staff and other residents and their relatives. She felt truly at home there and we will always remember her visits to the Jubilee Unit to check if they had a better selection of cakes than downstairs, and her awarding the mini bus driver marks out of 10 for their driving on the many outings she enjoyed! We too have always been made to feel welcome, and any concerns or requests acted on quickly and without us being made to feel that we were making a fuss. On numerous occasions, the staff have gone out of their way to help, and have gone above and beyond what could have been expected of them. Thank you to everyone for your kindness, care and friendship to us all."

Susan D
carehome.co.uk rating: 4.92 out of 5

"Sadly my mum spent such a short time at Epsom Beaumont but whilst there, experienced the best of everything. She was able to convey how much she loved being here, enjoying the views over the beautiful gardens and being able to rest in luxurious surroundings. The care and attention given was the best anyone could hope for. All staff were very professional, kind-hearted and alert to mum's needs. Thank you all for being 'you'."

Rosalinde H
carehome.co.uk rating: 3.92 out of 5

"Although I have been a resident here for just over 2 weeks, I am unable to fault it. I am treated as a valuable guest, looked after totally. The food is excellent, sometimes too much. There are good activities going on every day. Staff are friendly and efficient."

C H
carehome.co.uk rating: 4.00 out of 5

"I have recently moved upstairs to the Jubilee unit and am enjoying it here. There are always activities and music and staff are always around to help. I have made new friends and there are always people walking about to talk to. I can also still visit downstairs."

Julia S
carehome.co.uk rating: 4.75 out of 5

"I visit my friend and when I see him he is always interacting with the activities which he appears to enjoy. The staff are friendly and helpful."

Sharon H
carehome.co.uk rating: 3.25 out of 5

"I visit resident on a regular basis, he always has something to talk about and always happy. He loves being in the garden and the smell of the flowers. The activities coordinator is very helpful, would go out of her way to get the individuals involved in the daily activities. Also resident loves to watch DVD's."

Teejay H
carehome.co.uk rating: 3.92 out of 5

"A really warm home, residents are given regular personal attention and well looked after. The activity coordinator is always coming up with new and fun ideas to keep them occupied and entertained."

Hanna M
carehome.co.uk rating: 4.00 out of 5

"The activities are always good and it is nice to be in a group together. I enjoy some of the outings, for example, the theatres we attend. It is nice not having to do any planning. It is a very clean place as well."

Jackie W
carehome.co.uk rating: 3.33 out of 5

"Lovely people, always greeted on arrival and told to help myself to food and drinks. Some staff are always willing to go the extra mile to help my relative at this home and have made huge changes to his life and given him new opportunities."

Colin F
carehome.co.uk rating: 4.08 out of 5

"Inspiring, caring, empathetic staff with a great atmosphere, surroundings and space with a great activities coordinator that my mum loves. It all really makes a big difference in my mum's health and fitness."

Robin H
carehome.co.uk rating: 5.00 out of 5

"I stayed at Epsom Beaumont for several days and I was quite nervous but I settled in really well with the staff giving me a warm welcome and being greeted by the manager. The food was really nice and the garden there is extraordinarily beautiful. There were always activities to do in the garden as well!"

Chris J
carehome.co.uk rating: 4.75 out of 5

"My father in the home was looked after really well, I want to thank you, the care team and management, who always want do anything to please my dad who could be difficult with his likes and dislikes. The head chef made him special Indian meals which he loved very much, he passed away in the home and I am so grateful to the Epsom team for taking care of my dad in such a pleasant way."

Raj S
carehome.co.uk rating: 4.75 out of 5

"Staff very helpful. Could do with a small shop for toiletries etc."

D A
carehome.co.uk rating: 4.36 out of 5

"I can't express and thank the staff enough for how great this home has been. All the staff are amazing, making sure my needs and wishes are met as well as my mother's. They make us feel at home and welcome all our requests. There are always activities happening which I am invited to as well as my mum. So a big thank you to everyone."

Andy W
carehome.co.uk rating: 5.00 out of 5

"A good looking comfortable home with some standout common rooms (although it is fair to say that an additional common room or just a couple of small additional seating areas would be welcome). There is also a fabulous garden, spacious, well maintained and a great paved area for sitting outside in the summer. Staff are welcoming and nearly always cheerful with many (when time permits) willing to go the 'extra mile' to try and make residents more comfortable. Menu seems varied and the food is often very good. Activities are often varied (opera singers, dance classes, slow yoga etc). An effort is made to involve families in the home and its running with events such as regular Q&A and feedback sessions together with BBQs and so on. It would be nice if more outside trips could be organised for residents although I appreciate this can be a logistical challenge. Because part of the home is Grade 2 listed (which means it looks lovely) updating and maintaining can be a challenge."

Benedict W
carehome.co.uk rating: 4.08 out of 5

"Fine. We are fed every day and have a choice of food. We walk around a large garden and looked after very well."

R F
carehome.co.uk rating: 4.50 out of 5

"My first experience of care homes was at another home. My second was here, at Epsom Beaumont. Before I arrived at Barchester, I formed a strong opinion in that I will not be staying at a nursing home. However, upon my arrival, I have had many good experiences that have completely shifted my perspective. I love it here. I adore it. Especially amidst lockdown situations, all the staff have been absolutely brilliant."

L J
carehome.co.uk rating: 5.00 out of 5

"Epsom Beaumont is a small care home with a homely environment. It is extremely well managed, and the staff and carers are dedicated, and pleasant. They treat the residents with respect and take care and time to meet their individual needs. The garden and patio area is very pleasant, and the flowers and hanging baskets, are always well maintained, adding to the home feel of the place. The meals are freshly cooked and are healthy and nutritious. The activities here are wonderful, they try to incorporate all residents, despite their limitations. The activities are varied, and everyone is encouraged to join in, or purely be involved by watching, if they don't want to partake of activities. This way, they still have some stimulation. We are so grateful that we found this care home."

Janet W
carehome.co.uk rating: 4.83 out of 5

"My mum has been in the Epsom Beaumont care home for about 6 months now and she is very happy, very well looked after. She suffers from Vascular dementia and this condition is very well taken care of as well as all of her needs. The care home is extremely well presented and always very welcoming, clean, and tidy. My mother's room is of an extremely high standard and has all she needs and is just like a home from home. The staff at the home are always welcoming of any visitors and cannot do enough for you to make sure you feel comfortable while visiting. During the lock-down period, We have not been allowed to visit the home due to safety reasons. The home has ensured that I have received a face-time call most days to keep me and mum in touch and to ensure she is okay. I cannot praise the home and staff highly enough and would recommend the home to anyone."

Valerie W
carehome.co.uk rating: 5.00 out of 5

"It is very reassuring to know that Mum is being so well cared for in such difficult times. She speaks very highly of the exceptionally kind staff and is unable to nominate anyone for an award as they are all so good."

Jane N
carehome.co.uk rating: 4.50 out of 5

"On discharge from the hospital following a fall and breaking her hip, the hospital said our friend must go to a care home as she is unable to look after herself anymore. We visited various homes in the area and the surrounding area to find one that would be most suitable for our friend and would enable us to visit her. Epsom Beaumont Care Home seemed to tick all the boxes we were looking for to ensure she would be happy. We definitely made the right choice as the staff and activities are all very, very good, and the home's atmosphere is such that all the residents settle in well and do like it; our friend does too. We have no hesitation in recommending it as it has met all our expectations and the management ensure newsletters and updates regularly, which are excellent to keep in contact."

F S
carehome.co.uk rating: 4.17 out of 5

"My mother was very well looked after, by the care team. The home has a nice homely feel and I can recommend this to anyone. She was in the home for over three years and got best care we could expect. The home is clean, organised and the team is very approachable."

Peter S
carehome.co.uk rating: 4.92 out of 5

"Today was my first visit during Covid-19. The staff is lovely. Mum was on good form. My first impressions were:- Staff: professional, kind, attentive. Surroundings: clean, smart, and welcoming. I would give this home 10/10 on my first impression. I can not comment on the rooms (bedrooms) as I have not seen them but the areas I have seen I am very impressed with. I have marked the areas I have knowledge about. I am happy with the care my Mum is receiving."

K D
carehome.co.uk rating: 5.00 out of 5