What our families say: Dudwell St Mary Care Home
28 September 2018View the report
"Thank you to the staff that always answer the phone with a cheerful and helpful manner, nothing is too much trouble. To the Nurses who know the residents so well and who listen to their families always keeping them informed. To the carers who really care for each individual resident and know them so well. Giving families confidence they are looked after. To the domestic staff for keeping Dudwell clean, residents' rooms are fresh and comfortable as are the lounges and visitor areas. To the laundry for ensuring clothes are returned clean and fresh no mean feat. (An ironing service would be a suggestion.) To the chef and kitchen staff for the high standard of meals. Particularly how often fish is on the menu. And for accommodating family when they bring in residents in favourites from home. To event, garden, maintenance staff. There are (literally) not enough words. So finally thank you to the manager for bringing all of the above together making Dudwell St Mary the place that it is."
Niki Acarehome.co.uk rating: 4.83 out of 5
"Carers are kind, helpful, friendly, caring and do an amazing job. They are quite often short-staffed and have not received the support from management they deserve for some time. Food is sometimes served cold. The minibus could be used more to take residents out."
Collette Acarehome.co.uk rating: 3.83 out of 5
"All members of staff are helpful, welcoming, caring and professional. They have all helped to make a difficult situation much easier and taken a huge weight of concern off of our minds. Thank you to you all!"
M Ecarehome.co.uk rating: 4.92 out of 5
"Having received poor care in another nursing home we are delighted with the quality of care, friendliness of the staff and attention to individuals needs. I would not hesitate to recommend the Dudwell St Mary Care Home. My only complaint would be that there are occasional staff shortages which puts added pressure on the carers."
Anna Wcarehome.co.uk rating: 4.33 out of 5
"I have been a resident all but 1 year. Very satisfied when I arrived with all aspects. Slowly things have changed, not I am sorry to say not for the better."
Joan Rcarehome.co.uk rating: 4.25 out of 5
"Communication between staff and relatives is excellent. Everyone tries hard to evaluate situations and adapt accordingly to give the resident the best care possible. The food is thoughtfully prepared and offered generously to relatives who simply want to have a cup of tea with their loved ones. Nothing is too much trouble."
J Wcarehome.co.uk rating: 5 out of 5
"Mum is relatively new and was very distressed at first. The staff were very patient and made her feel safe, helping her to eat and ensuring she has enough liquid and nourishment. As a family, we feel that Mum is being well looked after and don't feel guilty if we are unable to visit every day."
Lynda Mcarehome.co.uk rating: 4 out of 5
"My husband was taken here two weeks ago. Amazing care has been provided to him as well as me and his family. I can't thank them enough and know that he is in the very best place."
Sue Bcarehome.co.uk rating: 4.75 out of 5
"Over a period close to five years we have found the standard of care provided by the carers is excellent. Over the past few months, Dudwell has been without a general manager but the senior staff have shown an excellent standard of efficiency in maintaining the high level in the care of residents. The standard of accommodation bedroom for our sister is satisfactory but not really good compared with other bedrooms. This is probably because she is LA funded, although previously self-funded. Other accommodation is very good, such as lounges, sanitary facilities etc."
Charles Ncarehome.co.uk rating: 4.42 out of 5
"Friendly and helpful staff. Peasant room - cleaned regularly. Food excellent - good choice - portions small."
Joan Rcarehome.co.uk rating: 4.08 out of 5
"I would like to send a huge thank you to the amazing staff at Dudwell St Mary for the most amazing, surprise lunch that they organised for our 44th wedding anniversary last Friday. It was such a surprise I was speechless. The table was set as if in a top-notch restaurant, flowers, wine, a banner and a card signed by all the staff, I was so overwhelmed that I had tears in my eyes driving home. My husband has been a resident at this home for nearly six months and has multiple health issues, but the care that he receives is outstanding. Each and every member of staff are kind, caring, compassionate, tactile (a hug, stroke of the head, holding a hand goes a long way). Every resident is subject to the utmost care and devotion, dignity, respect, kindness and compassion, almost as if it was a member of their own family. Thank you one and all for taking such fantastic care of my husband. I love you all. Dudwell Saint Mary ROCKS."
Caroline Ccarehome.co.uk rating: 5 out of 5
"Both my parents have been residents of Dudwell St Mary Care Home, Burwash. Sadly my father passed away in February, however he only had a short stay here, where he was treated with kindness and dignity. My mother is still a resident and all the staff treat her with great kindness. My mother has dementia and can be muddled but I feel that she is safe here and I like all the people who look after her and this is very important to me."
L Ncarehome.co.uk rating: 4.42 out of 5
"This is a very pleasant care home in beautiful wooded surroundings. The buildings are spacious and comfortable. The staff are very efficient and also very caring and helpful."
E Ccarehome.co.uk rating: 5 out of 5
"Lovely surroundings and a beautiful area. Excellent communal lounge and spa bath. Happy and no complaints."
Ann Dcarehome.co.uk rating: 4.67 out of 5
"Following a nasty fall, my father needed extra care to help him recover. I arranged a ten-night stay at Dudwell St Mary. From my first phone call, the staff were very accommodating and everyone looked after dad so well. I would highly recommend their respite service to anyone in a similar situation."
Jill Wcarehome.co.uk rating: 4.55 out of 5
"Good food, good home cooking, plenty of variety. Lovely staff."
Ann Dcarehome.co.uk rating: 4 out of 5
"I am very happy that I chose Dudwell St Mary, Burwash for my husbands 24 hour residential care. I have been more than pleased with the care and support they have given my husband through his very complex behaviour and health problems. He became a resident because of his deteriorating condition with mixed dementia and Alzheimers in November 2017 and I am very impressed with the prompt way I have been updated and informed of everything during his time there. Sometimes a calming voice and a friendly hug can work wonders!"
Stella Dcarehome.co.uk rating: 4.83 out of 5
"During my association with Dudwell St Mary (over 4 years), the standards of care have been excellent on the whole. When problems have arisen they have been dealt with promptly and efficiently. Because I have visited on a daily basis I have been impressed by the care, dedication, respect and consideration shown to residents."
S Vcarehome.co.uk rating: 4.17 out of 5
"Everyone is kind and caring and very professional. I can't fault the nursing staff at all. Brilliant. My parents would like more to do and to go out on visits."
K Scarehome.co.uk rating: 4.45 out of 5
"Extremely nice location in the countryside. Very welcoming facility with both friendly and efficient staff which is well managed. Their main focus is on the welfare and wellbeing of all the residents. The food is excellent which provides the residents with a very good selection of extremely well prepared dishes. The care home is very well furnished, clean and secure. I can certainly recommend Dudwell St Mary."
Brenda Bcarehome.co.uk rating: 4.92 out of 5
"My parents were medically evacuated from their home as they were no longer coping and were very ill. Initial respite stabilised them and the excellent and thoughtful care from Dudwell staff has improved their lives considerably, despite being away from their home. We have converted to a permanent contract since returning home is now not viable."
Mark Hcarehome.co.uk rating: 4.75 out of 5
"My mother has been at Dudwell for some six years now and I have never had cause to complain. Mother is very happy and well looked after. Unfortunately, she is not inclined to mix with other residents, but that is her fault - not yours. Overall - VERY happy, and the new manager is the best she's had."
Robert Bcarehome.co.uk rating: 4.75 out of 5
"My mother spent a week here while my family and I went on holiday. I spoke to her daily and she said the staff were fantastic, really lovely. She was very well looked after and her room was lovely, she enjoyed her stay and looks forward to the next one in August! It has a very nice atmosphere."
Henrietta Mcarehome.co.uk rating: 5 out of 5
"In some ways, difficult to compare with the competition as this is the only care home we have known in recent years. I can say though, that the nursing staff have always been very helpful, especially since my mother's health has deteriorated. They have kept us fully informed with any developments and have shown a caring attitude. It is good to see a new general manager is now in place."
Keith Rcarehome.co.uk rating: 3.58 out of 5
"In need of 24-hour care, I placed my husband into the care of Dudwell St Mary in November 2017. The open visiting times made it easier to adjust, having been married 64 years. The manager, nursing and caring staff are very friendly and approachable with your queries or problems. Supporting and reassuring and a 'cuddle' is given to my husband if needed. They are quick to contact the G P if aware of any change or need. Medication constantly under review. I made the right decision and a good one when I chose Dudwell St Mary."
Stella Dcarehome.co.uk rating: 4.92 out of 5
"After a lengthy stay in hospital following a fall, my 91-year-old father found himself in need of permanent care. Social services recommended this home amongst a few others. When I visited I was pleasantly surprised at the high standards exhibited. The place is spotless and the staff appear cheerful and professional. If you needed somewhere at the twilight of your days, then you could do a lot worse than here."
Graham Fcarehome.co.uk rating: 4.33 out of 5
"Having visited other care homes in the area (East Sussex), I was impressed by the staff, facilities, friendliness and layout of the Dudwell St Mary care home. Clean rooms with windows she could look out onto nice views, comfortable, small, intimate dining areas (not one big institutional canteen as in other homes), wide corridors. Here the staff had time for the residents to get to know the likes and dislikes of the residents and treat them with dignity."
James Mcarehome.co.uk rating: 5 out of 5
"Staff are very friendly, the rooms are kept well and the overall cleaning of the home is at a very high standard."
Claire Gcarehome.co.uk rating: 4.75 out of 5
"Upon my visit I was offered coffee and cake, staff warm and welcoming. General cleanliness of the building is outstanding and rooms kept very clean. All residents seem very happy and the management are always to hand to ask any questions. Very impressed with the decor, not your typical home."
Stuart Gcarehome.co.uk rating: 5 out of 5
"I was visiting the care home today and I felt compelled to share what a great place it is. I have spent a lot of time in various care homes as my granddad had dementia and needed full-time specialist care. But I have never had such a pleasant visit. The grounds were immaculate but it was the staff that made it extra special. All of them were so friendly and pleasant especially the manager who was a joy to be around. You couldn't leave without feeling happier than when you arrived"
James Dcarehome.co.uk rating: 5 out of 5
"Very good staff, friendly and caring. Any problems are dealt with straight away by senior nurses and carers. Kitchen staff, cleaners and the laundry man are always willing to please."
Roy Ccarehome.co.uk rating: 4.17 out of 5
"I can't thank the manager and team enough for the care and compassion they have shown not only my Father who is using the short break service, but also towards my Mum who is his primary carer. Looking after Dad can be incredibly difficult so respite is much needed; knowing Dad is being looked after by kind and caring staff who treat him with respect means that Mum can really relax and recharge her batteries. Can't rate highly enough."
Wendy Jcarehome.co.uk rating: 4 out of 5
"My dad moved into the home for a couple of weeks respite and has now been there for four weeks. He is enjoying the company and activities and is so much better than when he arrived. His care has been excellent and the food is great too. A very welcoming home with caring carers."
Carole Gcarehome.co.uk rating: 4.5 out of 5
"Of necessity, my review and comments are only first impressions, given that my friend's mother has only been at Dudwell St Mary for 11 days. However, those first impressions are generally most positive. On our preliminary visits to the home, I was struck by the calm and friendly atmosphere and the overall environment engendered. The grounds are kept immaculately and the staff seem willing to help in any way they can. My friend's mother seemed to have settled in very well and very quickly after an unhappy last few months at her previous care home. Well done."
Robert Vcarehome.co.uk rating: 4.08 out of 5
"My mother has only been here for 11 days, but I am nevertheless more than happy to complete this review on first impressions. On entering Dudwell St Mary, I was immediately struck by the immaculately tended gardens and the calm and serene atmosphere. All the staff are happy and friendly and have been kind to my mother. The nurses are very vigilant, right down to supplying me with all the relevant information for my mother's trip to the dentist. The manager clearly operates an open door policy and is willing to discuss any points I may wish to raise. Mum has settled quickly after a 4 and a half year stay at another home."
Kathy Kcarehome.co.uk rating: 4.08 out of 5
"My mother was here for just under two weeks for post hip replacement surgery convalescence. She is 87, very forgetful and gets confused easily. She has difficulty processing information, hence unable to complete this form herself. We are very happy with the care that was provided here and with the very warm and friendly and very patient manner of all the staff. With sincere gratitude thanks from all the family on her behalf."
Debbie Kcarehome.co.uk rating: 4.33 out of 5
"Following a long stay in the hospital and a hospice, Mum had a month here before she came home. The building is pleasing and spotlessly clean and the food is great. The most important thing for us was the care mum received and I had no worries there at all. I have been a nurse for 38 years, and not once in the month mum was there did I worry about how mum was being treated. If you have been a full-time carer responsible for decisions made for another you will understand what a relief it was to have a conscientious team take over some of the burdens for a while. Mum or I only needed to highlight something and it was sorted out. The staff were unfailing kind and helpful and I saw some genuinely touching caring attitudes towards the less able residents. I can't name names here but thank you, guys. I needed a break to recharge my batteries for times ahead and I got that. We hope to see you soon."
Sharon Dcarehome.co.uk rating: 4.75 out of 5
"Very pleased to have found Dudwell St Mary for a short stay for my mum following an operation. Very efficient, organised and skilled team together with a good balance of care and compassion. Excellent food too. Mum was in good hands."
Fiona Gcarehome.co.uk rating: 4.92 out of 5
"My mother was enrolled at Dudwell St.Mary (Barchester) after three years of having live-in carers in her own home. This arrangement became unsatisfactory when her night-time wandering increased and a second carer has to be arranged to provide adequate 24 hour cover. My mother settled into Dudwell St. Mary within a few days and we have been impressed by the kindness and care shown. A few organisational 'slips' (running out of paper towel) have not detracted to any real degree."
A Dcarehome.co.uk rating: 4 out of 5
"Dudwell St Mary provides a caring, compassionate and well-managed home for the residents. I visit almost daily and am always impressed. Communication is good. If there is ever a problem, it is dealt with swiftly and promptly."
Shirley Vcarehome.co.uk rating: 4.92 out of 5
"Good facilities with friendly staff who really seem to care for the residents."
David Pcarehome.co.uk rating: 4.42 out of 5
"My mother has received the most wonderful care during her stay at Dudwell. The staff have treated her with the utmost care and respect and have also supported us during this difficult time. The team have encouraged my mother to eat something she struggled with at home, and have made her days more peaceful than I had thought possible."
L Dcarehome.co.uk rating: 5 out of 5
"I have a lovely downstairs room with a view over the garden. Very kind polite staff. Jolly good food."
A Vcarehome.co.uk rating: 4.64 out of 5
"My mother has a delightful downstairs room which is comfortable clean and well decorated. The bed is comfy. It has attached toilet and basin. The food is super I had a Sunday roast with my mother. The staff are fantastic, kind, calm, professional and very caring. We feel well informed at all times."
F Scarehome.co.uk rating: 4.58 out of 5
"I cannot praise all the staff at Dudwell St Mary Care Home enough. They are all exemplary and work to the highest standard. I appreciate their attention to detail, listening skills, policy of transparency, genuine kindness, cooperation, respect and level of hygiene, which is five star. The buildings smell fresh like a family home. It is set in wonderful and peaceful countryside. I know mum is safe, secure, cared for and loved. I have peace of mind. Dudwell deserves the highest of awards. I never have to worry about mum’s safety or her physical, emotional and mental well-being. She is cared for with the utmost quality and dignity and is utterly respected. Mum has a beautiful room with a beautiful view and she is very settled. I cannot recommend this care/nursing home highly enough. It is not just the hygiene that is five star, it is every aspect of Dudwell St Mary, from the setting, the buildings, the staff, the management and catering. If only all care/nursing homes were like Dudwell St Mary."
Luke Ocarehome.co.uk rating: 4.92 out of 5
"Staff are always kind, helpful and efficient. Rooms are large, comfortable and well lit. Residents are well looked after and fed. The staff do a sometimes difficult job with patience and kindness."
Senia Bcarehome.co.uk rating: 4.67 out of 5
"In the absence of any close relatives, another longstanding friend and I researched care homes in the area after our friend had a stay in hospital and was recently widowed. She was physically frail and suffering from a degree of confusion and memory problems. In selecting a home, our criteria was "Could we stay there ourselves?". On visiting Dudwell St Mary the answer was a firm "Yes". From the general manager down the care is exemplary. Staff are well-trained, friendly, sympathetic and competent. Nothing is too much trouble to spend time with residents and their visitors to talk and to resolve any issues concerning heath, well-being and comfort. The food, atmosphere, furnishings and activities are of a very high standard and I would recommend it without reservation."
Patricia Ncarehome.co.uk rating: 4.92 out of 5
"Our stay at the home has always been welcome by all the members of staff in all areas we go to. My father has enjoyed his time at the care home and is always happy to return back after he goes out, which he does regularly. The care home is always being re-decorated where and when needed and I look forward to seeing the rest of the complex completed."
Peter Ecarehome.co.uk rating: 4.42 out of 5
"We find Dudwell St.Mary very caring and excellent nursing home. However, at times we find the use of agency staff who, although caring, are not always familiar with the particular routine of individual residents."
Sandra Ncarehome.co.uk rating: 4.5 out of 5
"We are very happy with our fathers care at Dodwell St Mary. The home is very clean and tidy and there has been investment in decoration. The food is good and so is the nursing care. My dad is on a dementia ward which is always challenging but the staff treat him with dignity and care. We are very pleased with the manager and staff."
A Ecarehome.co.uk rating: 4.08 out of 5
"The first impression we received when visiting Dudwell St Mary was an atmosphere of warmth, kindness and welcome. We met several members of the staff, all of whom were friendly and smiling, We were offered tea or coffee, which we accepted with pleasure. The public rooms are sensitively furnished with warm reds and browns and the temperature is kept at a comfortable level. Our daughter, who has been here about one month, seems to like the environment, food and staff. From what we have seen, we would say she is lucky to be a resident at Dudwell St Mary."
David Lcarehome.co.uk rating: 5 out of 5
"I found the staff helpful, friendly and caring without exception. The accommodation was very comfortable. The food was pleasant and adequate. The activities were interesting especially the land girls."
J Ccarehome.co.uk rating: 3.92 out of 5
"Caring, clean and tidy. Good food and having a nice approach, which in my opinion is all one can ask for when this is happening in one's life."
William Bcarehome.co.uk rating: 4 out of 5
"I have been at Barchester Dudwell St Mary Care Home since September and has settled in really well, although naturally, it took me time to get used to a change of environment. The staff have been excellent and caring and friendly. I would like to see more activities laid on during the day as we only have one per week on a Monday. Otherwise, all is fine."
Barbara Rcarehome.co.uk rating: 4.25 out of 5
"I am pleased my mother settled in well and is receiving the care and attention she needs. My only gripe is the lack of social activities. When she spent two weeks at Barchester Dudwell St Mary Care Home earlier in the year, there was something happening every weekday or evidenced by her being provided with a weekly time table. At present, something only happens on a Monday. This goes against your brochure which contains 7 pictures, 4 of which cover activities! I know you have many residents who have dementia but certain activities e.g. music can help stimulate them."
Keith Rcarehome.co.uk rating: 4.17 out of 5
"As a family we are very pleased with the care my mother and father are receiving."
Richard Kcarehome.co.uk rating: 4.17 out of 5
"Lovely relaxed atmosphere. Respectful to residents, staff. Always friendly and helpful. Renovations to the building are being carried out sympathetically towards the residents with minimal disruption seen."
S J Kcarehome.co.uk rating: 4.08 out of 5
"Staff very friendly and caring- father settled in well. More staff could be with residents at meal times. Some residents who become agitated and verbal could be encouraged to engage with others activities so as not to upset quieter, vulnerable residents. Some residents find language and behaviour of others upsetting- maybe use quieter area for quieter residents as can be upset."
Anne Scarehome.co.uk rating: 4.1 out of 5
"At a distressing and disturbing time Dudwell are providing some much needed stability and calm in all our lives. The nurses go out of their way to keep us informed in a reassuring and timely manner. The carers treat people with honour, dignity and respect."
S Vcarehome.co.uk rating: 4.58 out of 5
"My father was transferred here at short noticed due to the death of my stepmother. I have found all the staff very helpful and respectful."
L Scarehome.co.uk rating: 4 out of 5
"Exceptional. Conscientious. Impeccable. Safe. Trustworthy. 10/10 The needle in the haystack when it comes to finding the very best care home, with the very best care, the very best staff, and the very best manager. Add to all of the above, and more in terms of praiseworthy, Dudwell is a haven of peace, calm and beauty. My mum is here now and I cannot recommend it highly enough. Absolutely Outstanding."
Nicolya Ccarehome.co.uk rating: 5 out of 5
"My husband suffered 18 years of PD and diagnosed with myeloma in February 2016 and spent the last six months of his life at Dudwell St. Mary. Management - any issues I raised were resolved quickly and tactfully. Nursing - a very efficient team who delivered complex medication largely on time. Carers - never complained about what they were asked to do, however often. I felt all these highly professional people also became our friends. I was welcomed and invited to share a meal with my husband. End of Life - sensitive and caring. All personnel took the time to talk to my husband and me, whenever."
B Ncarehome.co.uk rating: 4.73 out of 5
"The entire team from manager to all care staff have consistently provided excellent care for my Grandmother over the past 2 1/2 years. The carers treated my Gran with compassion and dignity as well as great patience. The team appeared happy and stable creating a lovely homely atmosphere on memory lane. When my gran was dying all the carers were so kind, gentle and respectful. Out of the 4 homes my gran experienced, Barchester Dudwell St Mary was by far the best in every way!"
Nicki Fcarehome.co.uk rating: 4.75 out of 5
"The care my grandmother receives is second to none. All staff show respect and really care for my nan and staff are welcoming to relatives. Nothing is too much trouble for them. Nan is kept clean, tidy and happy. Her room is personalised to her. The staff are always close to hand for advice and help."
Steph Mcarehome.co.uk rating: 5 out of 5
"My mother loves the home and receives excellent care, she has made many friends and tells me how happy she is."
Michael Ccarehome.co.uk rating: 5 out of 5
"I do like it here. The manager is lovely. The food is good, I can have as much as I like. There is lots of company."
J Ccarehome.co.uk rating: 5 out of 5
"This care home is amazing, it was such a relief for my mother-in-law to be in such a great place and to know she is safe, happy and looked after."
Tania Ccarehome.co.uk rating: 5 out of 5
"My mother has been resident at Dudwell St Mary since September 2007. The home handled her transition with all the anxieties, gently and carefully. We have had consistently good care. As her strength has diminished the care needs have changed. She has been consistently and gently cared for. Now she is asleep almost all the time. Care standard have been very high. The home has responded quickly to any and all of our concerns as soon as they are raised."
G Bcarehome.co.uk rating: 4.64 out of 5
"I have found Dudwell St Mary to be a warm and friendly home with excellent caring staff and a very pleasant environment. It is clean and very well presented. My mum is happy there in her ground floor room where she's allowed numerous bird feeders outside her window! I am kept informed about her welfare and we are allowed to come and go freely and always offered tea and very often a meal. I am very happy that mum is living there."
Caroline Tcarehome.co.uk rating: 4.83 out of 5
"Everyone is friendly, they make you feel at home. They really cater for my needs here. The activities are lovely. I really enjoy the dog visits and the musical entertainment."
Vivian Gcarehome.co.uk rating: 4.5 out of 5
"I believe it is the next best place to home. Everyone treats you very well."
Edith Ccarehome.co.uk rating: 4.42 out of 5
"My wife is being cared for in a very kind and loving way. She is treated as an individual. The staff take time to listen even when really busy. Response to call bells is prompt. Choice of food is always given. It is a happy and caring place. I spend six hours a day with my wife to have time to observe."
Vernon Vcarehome.co.uk rating: 4.92 out of 5
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