Reviews for Crandon Springs Care Home

"My Father has recently passed peacefully at Crandon Springs. He was somewhat apprehensive when he first made the decision to move to the care home in 2022 but he knew that he needed more support than could be easily provided at his flat. He settled in quickly thanks to the great support and care that he received from the staff and took advantage of the events and social program provided to get to know other residents. Being not far from the center of Wells, friends from his old flats used to walk over to see him and we could easily take him out for lunch and walks. More recently he was in hospital and the Manager and Staff went the extra mile to arrange that he could return to the home as soon as practical to continue his recovery. He was happy, cheerful, and chatty with the staff and residents. We thank everyone involved with his stay and are happy to recommend Crandon Springs to other families."

John W
carehome.co.uk rating: 4.67 out of 5

"I would like to thank the Crandon Springs team for the arrangements they made for a group of three of us who visited one of the residents in the dementia care wing yesterday. We were all at college together many years ago! They arranged for us to have lunch in a separate room, which made it much easier to hear what was said (we are all over 80). The staff were wonderfully caring and practical, as well as providing a delicious lunch in a lovely environment."

Hester G
carehome.co.uk rating: 4.17 out of 5

"I find the staff at Crandon welcoming and obliging. Although my mother does not participate in the activities, all seem very popular with the residents. The room cleaning at one stage was not very good, but is now vastly improved. My one concern is staff shortages at weekends, sometimes the residents do not get an afternoon cup of tea."

Jenny S
carehome.co.uk rating: 3.58 out of 5

"Caring staff who go the extra mile to ensure residents are included in activities. All the staff are kind, sociable and fully engage with residents. All in all, a lovely atmosphere."

D T
carehome.co.uk rating: 5.00 out of 5

"My mother stayed at Barchester Crandon Springs for the first time for some respite care. From introduction, to reception of her during an exploratory visit, to welcoming her, caring for her during her ten day stay, to finally leaving, the staff and attention to detail received by us was exemplary. The care home is incredibly well appointed, spotlessly tidy and we cannot recommend it highly enough. Thank you so much for making her stay as enjoyable as possible and she cannot wait to return. Looks like we can book another holiday without any worries!"

Martin H
carehome.co.uk rating: 5.00 out of 5

"After some initial teething problems with the level of care, lost laundry and some lack of attention to detail, Mum is happy in Crandon Springs. The staff are all absolutely lovely, although sometimes there is a breakdown with processes and also the response time to the call buttons is far too long."

Carolyn D
carehome.co.uk rating: 4.25 out of 5

"My mother has been at Crandon Springs for just over 6 weeks. She has settled in so well and talks very warmly about the staff and other residents. She particularly loved the recent Jubilee garden party! I was able to make my mother’s room feel very familiar with her own furniture, pictures and curtains which really helped her to settle. I visit often with my children and I am always impressed by how friendly and supportive the staff are."

Sally W
carehome.co.uk rating: 4.83 out of 5

"My 94-year-old mum has been living at Crandon Springs since November 2022. She has mild dementia. I have found Crandon Springs a pleasant and welcoming place to visit. There is always tea, coffee and cake available in an attractive cafe in the reception area and the staff are friendly and smiling. Mum has a comfortable ground-floor room with a door opening directly onto the enclosed garden which she enjoys walking around (although it does need a bit of maintenance!). All the staff I have had dealings with have been helpful, caring and patient. Mum has had a few issues due to her dementia, which the staff dealt with in an understanding and effective way. They make every effort to get to know each individual resident, their likes and dislikes, and arrange their care accordingly. Mum enjoys the meals and the range of activities. The manager seems to be a good manager with a genuine interest in the care of the elderly, and a determination to make Crandon Springs as good as it can be."

M B
carehome.co.uk rating: 4.92 out of 5

"I love coming to stay, everything is always exceptional. I have told my friends, glad to hear my friend is coming to stay. I feel part of the Barchester family."

Jessmay T
carehome.co.uk rating: 5.00 out of 5

"I come for respite numerous times and find the staff and home extremely wonderful. I will be back soon."

Lesley B
carehome.co.uk rating: 5.00 out of 5

"I could not praise this site enough. Such an uplifting, happy and bright atmosphere. You know that the residents are well taken care of by friendly and attentive staff to the fantastic food. I would highly recommend this care facility to anyone in need of it."

Imogen P
carehome.co.uk rating: 4.58 out of 5

"Amazing caring staff. Many thanks."

Maggie F
carehome.co.uk rating: 5.00 out of 5

"Great staff! Amazing service! Overall, a wonderful home and great care for our loved ones! Cannot recomend it enough - very well looked after and cared for. My nanny had a wonderful time there!"

A R
carehome.co.uk rating: 5.00 out of 5

"Exceptionally cheerful and encouraging staff. Occasional minor glitches, usually coinciding with changes in shifts, but nothing out of the ordinary for any care organisation. Otherwise, always helpful and expeditious. Food excellent in industrial quantity."

Jeremy S
carehome.co.uk rating: 5.00 out of 5

"My mum has been to Barchester Crandon Springs Care Home several times for respite care. The service they provide is super. The food is great and the caring staff are excellent. The housekeeping team are fantastic. They have provided Mum with a duvet and always made sure she is comfortable. After this recent stay, Mum mentioned the music therapy session and said how lovely this had been. She has also commented on the quizzes in the past, which have been run for the residents, and mentioned that these have been fun. We are so happy that Mum enjoys coming into the home. We all appreciate the service and the kindness of the whole team."

Sarah T
carehome.co.uk rating: 5.00 out of 5

"Mum enjoyed her stay at Crandon Springs in a very professional and happy environment and is looking forward to her next visit in the future."

K B
carehome.co.uk rating: 4.83 out of 5

"My father has been living at Crandon Springs since February. The staff very friendly, caring and he is well looked after. There is a good choice of freshly cooked meals on the menu, also a cafe area which can be used by the residents and guests. I would recommend Crandon Springs to anyone who is looking care home."

M B
carehome.co.uk rating: 3.83 out of 5

"Lovely to see Granny looking so happy and well cared for by all the care staff and the chefs for providing all that she asks for. The food is very nutritious and the chefs are very helpful. Also, I noticed a birthday cake was made for one of the residents, which I thought was a nice touch."

A G
carehome.co.uk rating: 4.67 out of 5

"All staff at Crandon Springs are kind, helpful and upbeat, despite being under pressure; I understand with staffing and Covid restrictions."

M H
carehome.co.uk rating: 4.25 out of 5

"I have always found the staff kind and helpful whenever I have visited the home and I believer that my mother is being very well cared for. I appreciate the cups of tea that you are offered when I come to see my mother. I think that the carers provide comfort and reassurance when my mother requires it. The standard of the food and hygiene appears to be high and my mother's general health, as a result, is good. Overall the standard of care is good."

D D
carehome.co.uk rating: 5 out of 5

"Mum stayed for 2 weeks respite at Crandon Springs and has already declared that she is happy to go back. She enjoyed the activities as well as the food, the staff are all lovely and very caring. The process of booking her in was very easy and straightforward, and I am very relieved to have found somewhere I know that Mum is happy to stay and willing to go to."

Christine B
carehome.co.uk rating: 5 out of 5

"Super in every way."

R R
carehome.co.uk rating: 4.5 out of 5

"My Mum moved into Crandon Springs on the 18th of October. The support and service we have had from all staff from the very first contact with the Home Service Adviser to her moving in and beyond have been exceptional. The assessment process to ensure that Crandon Springs could meet her needs was thorough, she was able to visit and was well supported to be provided with will all the information she needed, without overwhelming her. Myself and my sister had a longer tour and time to talk to the team. I must admit it all sounded so good I was a bit sceptical that they would be able to deliver on their promises – they have and exceeded them. Mum had been living in another care home for a year and in this time her physical and emotional health had deteriorated. Since being at Crandon Springs Mum has become more physically fit, it is easier for her to walk around and get exercise, and she is beginning to put on weight, thanks to the wonderful food. The staff at Crandon springs are supporting her to make friends."

Pippa H
carehome.co.uk rating: 5 out of 5

"Moving mum into Crandon Springs has been a very positive experience for all of us. The rooms are light and airy with plenty of space, and level access to the outside space directly from her room provides easy options for outside visits with grandchildren. Although she has only been there a short while, I feel she will be very comfortable there."

Jo L
carehome.co.uk rating: 4.5 out of 5

"We are very pleased with the choice of Crandon Springs for mum's care home. She seems to be very happy there and has made a number of friends in a short time. It was obviously a very difficult decision for us all to make on mum's behalf, as she was so keen to stay at home for as long as possible, but the transfer to CS was very smooth and we were well assisted by the staff at the home. We are relieved that she is safe and happy and being well looked after and the staff have been particularly helpful during a difficult time for us all."

Tom G
carehome.co.uk rating: 4.17 out of 5

"My parents moved into Crandon Springs shortly after it opened in April, and I have nothing but praise and admiration for the staff team. Nothing phases them, and the care they have given to a couple, one of whom is suffering from dementia is, in my opinion exemplary. The initial visit, registration, and moving in process were really easy, relieving pressure at a time of high stress for the whole family. The facilities at Crandon are excellent, and it is a lovely environment for the residents, with meticulous standards being maintained throughout. There is a constant flow of activities that they both join in with and enjoy, both when mixing with other residents or on a one-to-one basis. The Management Team is very ' hands-on', getting involved with the residents, and the care, activities, and support staff are also exceptional! I would not hesitate to recommend Crandon Springs to anyone who was looking for the best care for themselves or their loved ones."

Graeme M
carehome.co.uk rating: 5 out of 5

"My Sister has now been at Barchester Crandon Springs Care Home in Wells for 3 months she has blossomed from being frustrated and angitated being self-isolated to a happy and willing participant and enjoying her days. Everyone at her home are determined to help her fulfil her days . I am very pleased and would recommend them all highly."

Barry H
carehome.co.uk rating: 5 out of 5

"My father moved in a couple of weeks ago. He was able to choose his own room. It is beautifully furnished, with a lovely wet room bathroom and a smart TV. He has a lovely patio area outside his flat which looks onto the garden. The home is fresh and brand new, like a hotel. There is a lovely cafe area as you go in the residence where you can sit. I have found all the staff to be obliging and caring. My father seems very content and he loves the food. He had joined in some of the activities that the home offers also. I hope this home goes from strength and it will be lovely to see it bustling when more people take up residence."

Helen C
carehome.co.uk rating: 4.5 out of 5

"My auntie is a wonderful lady and I know she is very happy living here as all the staff are so caring and kind. It gives me and my sister peace of mind knowing our auntie is so happy."

Simon B
carehome.co.uk rating: 5 out of 5

"I find the home and staff, warm and inviting. I look forward to the home gaining more residents as it would really benefit both staff and existing residents and give it the buzz it is lacking and longing for. I know the visiting room is necessary for safety at the moment, but not a room I would want to use as like looking at a fish in a fishbowl."

M H
carehome.co.uk rating: 4 out of 5