What our families say: Crabwall Hall Care Home
11 January 2019View the report
"We found all the staff to be extremely welcoming and helpful. Nothing is too much trouble. The setting is clean, tidy and has a very homely feel. Mum's move into Barchester Crabwall Hall was managed sensitively, with care and safely: both towards Mum and us, the family, at what is a very difficult and emotional time. The staff have been supportive, attentive and also kept us informed. Attention to detail and risk associated with Covid have been well managed. A very professional, caring team. I look forward to Covid restrictions lifting so that Mum can enjoy more activities, visits and "normal" times, including trips and visits."
Patricia Wcarehome.co.uk rating: 5 out of 5
"After a stay in hospital, my daughter was helping me at my home. After five weeks she needed to return home to family. She asked me which care home I would like to go to and Crabwall Hall was my immediate choice as I had visited a friend many times in the home. I have not been disappointed, it has been even better. A lovely, friendly place with helpful staff."
F Hcarehome.co.uk rating: 4 out of 5
"We are thoroughly delighted with the wonderful care that you provide to our mum. The staff are wonderful, thoughtful and caring. We as a family are so grateful for everything that you all do in making Mum's life happy."
Jakki Fcarehome.co.uk rating: 5 out of 5
"All the staff are extremely pleasant and helpful; nothing seems to be too much trouble. The food is excellent, and Mother is already gaining weight."
Vicky Wcarehome.co.uk rating: 5 out of 5
"Visit to see Mum today in the pod worked very well. The organisation was excellent. Almost as easy as the days when we could visit her in her own room."
C Bcarehome.co.uk rating: 4.67 out of 5
"I have found the home and staff to be very helpful and informative. In addition to being professional, they have a sense of humour also. Great location and grounds."
P Bcarehome.co.uk rating: 5 out of 5
"Visiting Mum yesterday was great. Due to lockdown, I have not seen her for months. We kept a social distance of 3m but unfortunately, the table with the visit next to us was too close, although it was 3m away. The lady was shouting and over talking us, making it very difficult to hear Mum. If they were further apart it would be fantastic."
P Gcarehome.co.uk rating: 5 out of 5
"My father would undoubtedly not be alive today if it wasn't for Crabwall Hall. He has sad, neglected and in a state when he came here last October. He is now happy, comfortable, cared for and loves living here - couldn't ask for more. The staff here and amazing, kind, caring and patient - just the best."
A Mcarehome.co.uk rating: 4.92 out of 5
"My friend appears happy and well cared for. It is lovely to be able to visit her in the garden after such a long period of lockdown."
J Mcarehome.co.uk rating: 4 out of 5
"We looked at a number of care homes for my mother and the thing that appealed to us straight away with Crabwall was the friendliness of the staff. There is always a nice busy atmosphere and I have never had a poor experience with anyone. If you ask for something to be done it gets done. It' a really homely atmosphere and I would recommend it to anyone."
Owencarehome.co.uk rating: 4.33 out of 5
"After my hip operation, the care here was excellent. Help available at all times."
P Ccarehome.co.uk rating: 3.75 out of 5
"The staff at Crabwall are amazing. They always have time for patients and are kind and caring. This home really is home from home. As a daughter, the cloud has lifted as I know my mother is in safe, kind and competent care."
Angela Hcarehome.co.uk rating: 4.64 out of 5
"The staff are all so pleasant and helpful and nothing is too much trouble."
M Scarehome.co.uk rating: 4.83 out of 5
"My sister has been a resident at Crabwall for fourteen months and she is being looked after very well. I would recommend it to anybody. It is in a lovely location and the grounds are lovely."
Alexander Ccarehome.co.uk rating: 5 out of 5
"The staff are excellent and caring, the food is also excellent, I don't eat red meat and was always offered an alternative. I will certainly recommend Crabwell Hall."
Yvonne Dcarehome.co.uk rating: 5 out of 5
"I am always very impressed by the warm welcome I get when visiting my mother-in-law; every member of staff (and a good few residents) that I pass have the time to smile and say hello. I would like to praise the activities staff in particular, who know the residents really well through their 'one-to-one' meetings and work hard to ensure residents' interests are met and encourage participation in the many varied activities."
G Lcarehome.co.uk rating: 4 out of 5
"My aunt has been a resident for 5 months and has lots of help from staff during settling in period. The atmosphere is warm and welcoming and every member of staff is always friendly and helpful. Nothing is too much trouble, problems and worries my aunt has had have been dealt with immediately and sympathetically, especially when she had problems using her phone. Someone was always available to help. Calls to the office with questions were welcomed and problems resolved promptly. Facilities are excellent, clean and well maintained. When visiting we are always offered drinks. There are activities provided every day which are well organised. We were present for two a choir and visiting people who brought animals. I am really pleased with Crabwall Hall as a home for my aunt."
Elaine Bcarehome.co.uk rating: 4.58 out of 5
"Crabwall Hall is amazing, we're so lucky to be here. I now know that where possible, it is essential to look at and meet the residents and care staff before choosing a home for a loved one. Facilities, whilst important are way down the list. Crabwall Hall has amazing staff where nothing seems to be to much trouble and they treat residents as we would expect them to treat their own loved ones."
Angela Hcarehome.co.uk rating: 4.58 out of 5
"Good quality care with excellent motivated staff."
D Bcarehome.co.uk rating: 4.17 out of 5
"The staff are welcoming, friendly and very sensitive to residents (and visitors) needs."
John Dcarehome.co.uk rating: 4.25 out of 5
"All the people who work here are brilliant and always with a smile. My mother is very happy here."
J Ncarehome.co.uk rating: 4.75 out of 5
"Very pleased with this home. Staff are always cheerful and most have been here for many years."
Malcolm Ucarehome.co.uk rating: 4.5 out of 5
"My wife has short term memory loss and the staff show great warmth and understanding in all they do for her. Detailed attention in always given to cleanliness and medication. This is an outstandingly good care home, well managed, fully staffed and with excellent food. The daily programs of activities are varied and my wife feels she is away on holiday. The residential and public rooms are tastefully furnished."
John Ccarehome.co.uk rating: 4.83 out of 5
"I am so glad I found a home for my parents here last year. Dad has since died but everyone here takes good care of mum."
Ruth Rcarehome.co.uk rating: 4.42 out of 5
"We are pleased with my mother-in-law's new home and environment, she has settled. We find the staff very pleasant and caring and it is particularly important that there is a constant visible staff presence."
Clive Ncarehome.co.uk rating: 4.92 out of 5
"We had to find emergency care for mum. The staff at Crabwall were all very helpful and approachable."
B Mcarehome.co.uk rating: 4.42 out of 5
"My mother has received good care and been happy and supported since she moved into Crabwall Hall 5 years ago. The support has matched her changing needs over this period. The home is accessible and welcoming."
A Scarehome.co.uk rating: 4.33 out of 5
"Crabwall is homely and safe for Mum. It is well managed with caring and professional staff. Mum has settled well and is happy there. It is welcoming to visitors with handy hot drink facilities. It is reassuring to know that Mum is receiving the care that she needs."
R Tcarehome.co.uk rating: 4.83 out of 5
"My aunt has been a resident of Crabwall Hall care home for over a year now and has settled in very well indeed and often tells us how kind everybody is to her. We are very happy with the care she receives and the friendly atmosphere in the home. She very much enjoys the regular activities, particularly singing along to the many guest musicians."
Jane Fcarehome.co.uk rating: 5 out of 5
"Crabwall Hall is like going to stay at a very friendly family home. My mother-in-law likes it there, friends are living in the home. There is a cat which she loves. All the staff treat her with dignity and support. My mother-in-law has been in three times in 3 years, each time an excellent time there."
J Wcarehome.co.uk rating: 4.67 out of 5
"My mother was staying at Crabwall Hall for respite care. She settled in extremely well and was encouraged to socialise which she did and made a few friends and she really enjoyed her stay. The staff were extremely kind, patient and professional and I felt extremely confident that mum would be safe, very well cared for and happy."
Georgina Bcarehome.co.uk rating: 5 out of 5
"My mother-in-law has been a resident for the last three years eight months. Unfortunately we don't feel she has been as content over the last six months or so. Any problems we have seem to be a nuisance. Getting a light to work in her bathroom has taken weeks. She has had a fall, is this a result of lack of lighting in the bathroom! she doesn't like the new food regime as we have heard from other residents. We want her to be happy and content."
V Ccarehome.co.uk rating: 2.83 out of 5
"Enjoyed stay very much would certainly come again. Staff most kind and considerate and have been very helpful throughout 2 week stay. Gardens beautifully kept. Good service from district nurses."
Eric Ecarehome.co.uk rating: 4.67 out of 5
"Staff very friendly, approachable and supportive during 18 months residency to date. All support and required facilities on hand."
J Hcarehome.co.uk rating: 4.25 out of 5
"My sister has been with you a number of years. She has been looked after, both medically and personally so well that it was always a joy to visit her. We live many miles away in Oxfordshire but she was always ready and dressed beautifully when we arrived and her wellbeing shone through. Everyone on the staff was so pleased to see us and looked after us."
Thomas Bcarehome.co.uk rating: 5 out of 5
"An extremely pleasant, warm, approachable home setting in a fantastic rural situation but so close to the city centre and amenities. Staff, from the moment of entering the building are very welcoming and extremely helpful and appear enthusiastic to be working here. The atmosphere and characteristics of the home are delightful and homely, doesn't resemble a typical care home. My resident has settled nicely and like other residents is very well taken care of, always appears well kept and healthy. There are never any complaints, only if a meal is not liked."
M Scarehome.co.uk rating: 4.58 out of 5
"Mum was in respite care for 3 weeks and was well cared for. At 96 years of age, not an easy task, she had a fall whilst in residence but medical help was called and all was well. Wouldn't hesitate to use respite care for her in the future."
Pat Scarehome.co.uk rating: 4.4 out of 5
"Staff very helpful and caring. Calm, safe atmosphere."
Hazel Tcarehome.co.uk rating: 4.33 out of 5
"Crabwall was home to my mother-in-law for 4 1/2 years until her recent death. She was safe and happy here. Staff looked after her with care, humour and dignity. Even as her health deteriorated she was encouraged to be involved in daily life within the home. Whenever we visited we were made to feel very welcome. Any queries we had were dealt with quickly, effectively and sympathetically. Throughout the last days of her life, she was made to feel cherished. She was monitored so carefully that we knew she was receiving the best possible care."
Eileen Scarehome.co.uk rating: 4.92 out of 5
"A long established and well located care home just outside Chester in very pleasant grounds. The home is well managed and staffed by competent and pleasant personnel. The food is good and the provision of activities for residents comprehensive for those wishing to participate. Car parking is plentiful. The home is not exactly cheap but it competitive against others in the area."
Simon Kcarehome.co.uk rating: 4.17 out of 5
"My visit was happy from the beginning to end. The staff were friendly, accommodating and helpful. My dog was also made to feel welcome and visited the other residents. My friend is being very well looked after, and her needs attended to."
Sarah Hcarehome.co.uk rating: 5 out of 5
"Crabwell Hall Care Home provides care for my 91-year-old mum which it would be hard to improve on. The staff are efficient, kind and caring. The premises are excellent. The gardens are lovely and well looked after, which mum loves. The home makes a huge effort to provide activities for the residents as well as frequent trips out to local places of interest. I feel so lucky she is there and so well cared for."
Fiona Ccarehome.co.uk rating: 5 out of 5
"Came here for respite care and, as I am on my own and was recovering from a broken hip, decided to stay. Never thought I would want to be in a home but have been pleasantly surprised. It is not perfect but everyone is kind and thoughtful. The building is very nice and lovely gardens. I think it would be difficult to find a better place."
Audrey Wcarehome.co.uk rating: 4.25 out of 5
"Since arriving here both the management and all staff have made me most welcome and have made every effort to help me settle in. They are very caring, kind and patient in their care for me and make every effort to ensure my needs are met. I am very pleased with the care and consideration that is given to me."
Cathy Wcarehome.co.uk rating: 4.67 out of 5
"My mother was in this home for a couple of months respite last year. The home was beautiful - wonderful friendly staff, activities, trips, and beautiful gardens. She has now decided she can no longer cope at home - aged 96!- so has moved in here permanently. My brother and I had absolutely no hesitation in putting her in here as we know she will be well looked after. The staff remembered her and welcomed her with open arms."
Jane Ccarehome.co.uk rating: 4.92 out of 5
"I was very impressed with how sufficient management were to assist me with emergency respite from hospital. I was so worried about going back home alone. I have booked further respite to come again in July."
B Scarehome.co.uk rating: 4.5 out of 5
"I was very well looked after and only have one criticism which was minor. I think that it would be better if the heavy duvet which I appreciate was used for appearance, could be replaced at some time with a lightweight cover which would be equally attractive but more practical."
William Jcarehome.co.uk rating: 4.5 out of 5
"I have visited Crabwall Hall on a number of occasions and always found the staff (to a person) polite, friendly, positive and supportive both to my aunt and to the other residents. The hall is clean and tidy and feels very welcoming. My own mother spent her last five years in a care home although it was not as good as yours. Well done to all, we all appreciate your hard work and care."
D Gcarehome.co.uk rating: 5 out of 5
"This review refers to my wife who is having several weeks "convalescence" at the care home. It has been written with her input and she agrees with what has been written. She is 82 and rather frail. She has enjoyed exceptional personal care and medical supervision during her stay; The staff of the house called our family doctor promptly to ensure my wife's treatment was appropriate and could not have been more attentive. The atmosphere is supportive and cheerful and she is receiving exemplary care."
R Ncarehome.co.uk rating: 5 out of 5
"With no previous experience of communal living, it took a while to adjust to a new lifestyle but the staff are friendly and helpful in introducing me to new practices and routines."
G Ecarehome.co.uk rating: 4.25 out of 5
"I and my father and our family have been well pleased with the care and support given to him since he first came here in August 2015. The management and staff as a whole are very caring, kind and friendly. They go that extra mile to ensure that my dad is happy and ok. They are very watchful for his health and wellbeing and make sure all is well with him. They always inform me if he is unwell and have always called in the doctor when needed."
Cathy Wcarehome.co.uk rating: 4.67 out of 5
"My Father in law has been a resident of Crabwall Hall Mollington, he was made very welcome from the beginning. He had amazing care right to the end, the staff were friendly, approachable, very patient and hard working. My Father in laws daily saying was "he had no complaints about living here" which was of great comfort to the family. He had a good appetite and always enjoyed the food, and of course the freshly baked cakes. I would highly recommend Crabwall Hall, many thanks to the manager and all her hard working team for making a difficult situation for all of us pleasant."
Marie Mcarehome.co.uk rating: 5 out of 5
"Home felt very friendly and welcoming, with genuine warmth and laughter between residents and staff. Very clean and all the staff I spoke to seem to really care."
A Mcarehome.co.uk rating: 5 out of 5
"I have visited several care homes and been a resident in two. I required respite care for two weeks and from my visit here I chose Crabwall Hall. It came up to all my expectations so much so that I am staying on for another week. The staff are consistently cheerful and always willing to help, I was particularly impressed by the entertainments and activities, which gave mental and physical stimulation most days of the week."
A Rcarehome.co.uk rating: 5 out of 5
"My mother became a resident here following a serious illness. I have nothing but praise for all the staff who treated my mum with great care and dignity. I was kept fully informed of her condition and any changes, and whenever I rang there was always someone to talk to. As I do not live near the home this was very important to me. Sadly, my mother passed away recently, but again the staff could not have been more compassionate. I highly recommend this home."
C Wcarehome.co.uk rating: 4.67 out of 5
"Lovely home. My Mother stayed here for one week's respite and was treated like a queen. All the staff were friendly and helpful, lovely atmosphere. The home is well run, clean environment. No smell. My mum will be back."
B Ocarehome.co.uk rating: 4.42 out of 5
"I have been a happy resident of Crabwall Hall care home for four and a half years with no wish to move elsewhere. We have en suite rooms cleaned daily and an excellent laundry. Assisted baths are given twice weekly and visiting. Meals are served in an attractive dining room with much choice appreciated by the residents. Activities include quizzes, games and relatives and friends all welcomed. Our carers are excellent, cheerful well trained unflappable and kind. The home is managed by an excellent team organiser , full of ideas and always approachable. Crabwell Hall is a fine home."
Muriel Scarehome.co.uk rating: 4 out of 5
"My mother is happy in this care home. The residents are well looked after with lots of care and attention. The staff are always smiling and cheerful."
Judy Ucarehome.co.uk rating: 4.17 out of 5
"It was with some tribulation that I first entered Crabwall Hall Care Home as a resident, my first and only experience of this sort of facility. I wouldn't have been concerned; I found myself in a comfortable, ensuite accommodation which was quiet with a pleasant view overlooking the garden. The staff and other residents are very friendly and helpful - first names used throughout. Breakfasts are on trays and all other meals come in the comfortable dining room, adjacent to the cafe lounge. There is a large TV, supplementing the smaller units found in personal accommodation. This is a very friendly and comfortable place to be, which I return to frequently."
Trevor Wcarehome.co.uk rating: 5 out of 5
"I cannot speak highly enough of Crabwall Hall - the staff were wonderful with my mother and it is more of a hotel environment than a care home. It is very well managed in every respect, the rooms are clean and well furnished, as are the communal areas. My mother enjoyed the food and the activities, and her state of health improved dramatically in the two weeks she spent at Crabwall. I cannot recommend it highly enough and would definitely use it for respite care in the future."
Debbie Tcarehome.co.uk rating: 5 out of 5
"It has been extremely nice to see my grandmother taken care of in such an amazing way. It is pleasant to see how friendly everybody is. I've felt very welcome."
Jonathan Ncarehome.co.uk rating: 5 out of 5
"Excellent care home."
John Bcarehome.co.uk rating: 4.75 out of 5
"My father has stayed here for nearly 3 weeks and is happy with his care. He frequently mentions how pleasant and helpful the staff are. He has been involved in some of the activities, but is content to relax in his room. He is enjoying the food and the peaceful atmosphere."
J Bcarehome.co.uk rating: 4.58 out of 5
"All staff are excellent but always exceptionally busy, therefore cannot allocate any talk time that my mum misses. Everyone is pleasant, efficient, caring and helpful."
P Dcarehome.co.uk rating: 4.08 out of 5
"In all the time my mother has been at Crabwall Hall Care Home, I have found the home, staff, residents and residents family members very caring. There is always a lovely atmosphere when visiting and staff are very approachable and understanding when we have any concerns regarding my mother. We always receive feedback when needed. I would highly recommend this home to friends. I can ring anytime, day or night, and always get a warm response. My mother loves being here, she is really settled. Thank you to all staff."
S Bcarehome.co.uk rating: 5 out of 5
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