Reviews for Cossins House Care Home

"The staff here continue to take such good care of my wife even as the help she needs increases. She enjoyed her trip out to a local garden centre recently. Yesterday she was sitting outside in the sun with others when I visited with my son. When I told them that it was his birthday, all the staff came out to sing happy birthday to him. This is how memories are made. Thank you."

Nigel H
carehome.co.uk rating: 5.00 out of 5

"I was so anxious about my mum moving to a care home but Cossins House is amazing. All the staff are genuinely caring and attentive and the activities coordinator is absolutely wonderful in keeping spirits up in an inclusive and genuinely fun way. Everyone participates and the activities are such great fun - there is a lot of humour and sometimes silliness which gives everyone a giggle. This is so unlike any care home I have visited in the past. My sincere thanks to all the staff and residents for making it such a cheerful place."

Jan F
carehome.co.uk rating: 4.50 out of 5

"Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff. The food is excellent, activities are wonderful and I even have luxuries by having my nails done on a regular basis. I’m comfortable and very happy here."

Maureen P
carehome.co.uk rating: 5.00 out of 5

"I was very pleasantly surprised to arrive here at Cossins in August 2023 to a very warm welcome from the staff. Since then, I have been treated very well in all manner of ways, from being washed and dressed in the morning, to throughout the day when I have been given cups of tea often. The Activity Coordinator provides us with a number of activities to help our well-being, mental and physical."

Margaret S
carehome.co.uk rating: 5.00 out of 5

"Lovely place, I like it here. Surrounded by lovely people."

P D
carehome.co.uk rating: 5.00 out of 5

"Best move I ever made. Barchester Cossins House Care Home is wonderful, lots of activities and great staff team. I have never been so happy and can be myself. The grounds are beautiful and I love to walk each day. Very friendly and made many new friends."

A C
carehome.co.uk rating: 5.00 out of 5

"Cossins House is an excellent care home. My 90-year-old mum stayed for respite after a hospital visit and was treated with great love and kindness. The staff treated her with dignity at all times, the facilities were superb and the food was wholesome and nutritious. Mum was hesitant about staying in a care home, but they built up her strength and confidence, so that she was able to return home easier, certainly made a difficult time for our family much easier to cope with."

S H
carehome.co.uk rating: 5.00 out of 5

"With only the eyes of a visitor to the home I can only imagine that the residents are the luckiest people to be able to spend their days at Cossins. The atmosphere is so friendly and the attitude of all the staff is one of cheerful, dedicated care. The house is immaculately clean and the grounds are a joy to walk in. I would recommend Cossins to anyone."

Andrew S
carehome.co.uk rating: 5.00 out of 5

"I was very comfortable and well looked after at Cossins House. All of the staff were very polite, helpful and accommodating at all times. My room was spacious and clean, the garden space was welcoming and enjoyable to be in. The food was tasty and meals were always on time and well cooked. Outings were well planned and appreciated. Thank you for looking after me after my hospital stay so well."

A K
carehome.co.uk rating: 4.83 out of 5

"Very pleased to have visited my sister at Cossins House Care Home where she is well cared for and happy with a lovely room overlooking the garden."

M K
carehome.co.uk rating: 5.00 out of 5

"Lovely home, a clean, calm and caring environment. Staff are always caring and always around to help. I love visiting here feels like a home from home and everyone's happy. Always activities going on keeping residents engaged and entertained."

L W
carehome.co.uk rating: 5.00 out of 5

"I absolutely love this home. The care they have given to my friend is above and beyond expectations. The residents love the sing songs, the entertainment and the general homely feel. It is obvious that all of the residents are enjoying their stay at Cossins House."

D U
carehome.co.uk rating: 5.00 out of 5

"Beautiful home-from-home setting. A wonderful experience and the staff are always doing their best to make everyone comfortable and welcome, taking in all aspects of care to the highest level. Wonderful themed experiences - Christmas/Easter and always smiles all around, including from the staff."

Gemma H
carehome.co.uk rating: 5.00 out of 5

"Cossins House provides a wonderful home for my mum. The care is professional, kind and my mum feels very safe and happy. All staff are excellent and really care about the residents. The facilities are lovely - a nice lounge and a large well cared for garden. There are also activities on many days of the week, which include visiting entertainers and occasional visits outside the home. The food is nutritious, and there is a good variety. Overall, I am very happy with the service provided."

Elizabeth C
carehome.co.uk rating: 4.75 out of 5

"My mother-in-law initially came for post-operative respite care, but within a matter of a few weeks, she had settled so well that she chose to make Cossins her permanent home. She is incredibly happy. The best we have seen her in years. Relaxed. At ease. Happy, happy, happy. She thrives in the company of other residents and carers but is also happy to spend time in her room, which is homely and with all her familiar things around her. We are so appreciative of the care she gets and delighted she is once again happy. We could not recommend it more highly."

Bea S
carehome.co.uk rating: 5.00 out of 5

"I was looking for somewhere for my mum, who had been living independently until a stroke in July. She made the decision herself that she was no longer able to look after herself safely. Cossins House was recommended to us and has been perfect in every way. Mum is so well looked after physically and mentally, and the relief of knowing how happy she is making new friends and living life again makes me so happy."

Julia N
carehome.co.uk rating: 5.00 out of 5

"Lovely place, with friendly staff, and good food. Have a great time staying here at Cossins House Care Home."

K T
carehome.co.uk rating: 5.00 out of 5

"My mum had vowed to stay in her own home but due to failing health has now moved permanently into Cossins House. Despite her reservations, she has found that life there is so much better than it had become for her at home. I cannot praise the staff highly enough, everyone working at the home in any capacity knew her and called her by her name as soon as she moved in, and this approach has helped to dispel her confusion at living in a different place. The caring staff, most of whom have worked there for several years, are unfailingly cheerful and encouraging even when her mood is not so sunny. The food is tasty and well presented and takes my mum's tastes into account. The surroundings including a wonderful garden are well-kept and comfortable and there are plenty of activities to get her involved. We could not ask for a better place for her to live now."

Lesley N
carehome.co.uk rating: 5.00 out of 5

"Such a wonderful care home. So friendly, polite and caring. Always a perfect welcoming and so many fun activities for the residents to enjoy. I love visiting my friend and being made to feel part of the Cossins family."

Rachel P
carehome.co.uk rating: 5.00 out of 5

"Great place to live - lovely staff and I love my bedroom."

I W
carehome.co.uk rating: 5 out of 5

"I have been here six months and find it very friendly."

S B
carehome.co.uk rating: 5 out of 5

"Excellent reception, hospitable and very caring in every respect."

R B
carehome.co.uk rating: 5 out of 5

"Beautiful home, friendly, caring and very well-led. Great activities at all times. Staff are full of joy. Highly recommended to anyone looking for a great care home. The grounds are fantastic, the gardener does such a great job."

A H
carehome.co.uk rating: 5 out of 5

"Excellent, all the staff are very caring."

M K
carehome.co.uk rating: 5 out of 5

"The level of care provided to my mum has been excellent. They are warm. friendly, communicative and above all professional in the care they provide. Mum is very happy!"

Richard H
carehome.co.uk rating: 5 out of 5

"A very kind, warm and friendly home. Everyone is very nice and excellent at their jobs. All the residents seem very happy here. I would recommend Cossins House to everyone."

Issy D
carehome.co.uk rating: 5 out of 5

"All staff are very caring. Very nice home."

M C
carehome.co.uk rating: 5 out of 5

"Such a lovely home with wonderful staff and beautiful grounds. So much to enjoy and lots of fun activities. Pleasant, caring and kind team at all times. The garden is amazing and very well kept. It's like a family home, everyone is friendly and makes you welcome."

Tristan T
carehome.co.uk rating: 5 out of 5

"Excellent care over 5 years. Lovely staff and facilities that made my grandma feel at home."

C B
carehome.co.uk rating: 5 out of 5

"Cousins House has taken great care of my friend for over 3 years. Everyone is so pleasant, caring and kind and treat you like family. I couldn’t have wished for a better home for my friend to spend her final years. Thank you to all at Cossins."

Paige H
carehome.co.uk rating: 5 out of 5

"Very caring and considerate. Treated like family."

P T
carehome.co.uk rating: 5 out of 5

"I am very happy to be in this care home and so glad my family chose it for me."

P P
carehome.co.uk rating: 5 out of 5

"My gran couldn’t be happier than she is at Cossins House. Staff are polite and caring and have been keeping in contact with us during COVID. I am sent a lovely newsletter every month to show the wonderful activities taking place. The grounds are super and very well kept. I couldn’t ask for anything more than what is already offered at Cossins."

Lucy B
carehome.co.uk rating: 5 out of 5

"Very happy experience in all aspects. All staff are very caring."

R W
carehome.co.uk rating: 5 out of 5

"When I visited the home, it was so presentable. The staff are very kind and efficient. The residents are very happy and relaxed."

R R
carehome.co.uk rating: 5 out of 5

"All staff are exceptionally friendly and welcoming, they're like distant family when I come to visit! I'm so impressed that they've kept all residents and staff so well in these difficult times."

R C
carehome.co.uk rating: 5 out of 5

"Since the home opened for visiting (covid19), I have been able to visit my aunt. She is loving the care and attention; from the staff. Everyone is so friendly and can't do enough."

J R
carehome.co.uk rating: 5 out of 5

"Such a kind friendly home, being able to visit my friend at a distance. Staff are very good and polite at all times. Activities in the garden are astonishing whilst visiting. I look forward to going to my next visit."

L S
carehome.co.uk rating: 5 out of 5

"From day one when the resident came to Cossins House, the care has been consistently excellent. She has been treated with love and care and sensitivity to all her needs. She herself has always said how kind everybody has been to her, in her own words, everybody is 'marvellous'."

A G
carehome.co.uk rating: 5 out of 5

"I cannot praise the staff of Cossins House Care Home enough. They are very attentive and caring in every way. Our sister was at home here since the first day she arrived. During lockdown, the staff kept us informed how sister was doing and we were able to "see her" on WhatsApp video. I would recommend this home. With gratitude for the care and attention given to her personal needs. Thank you."

Patricia G
carehome.co.uk rating: 5 out of 5

"My father-in-law has been a resident at Cossins for two years and in that time he has received the best of treatment in every way possible. The staff are excellent in every regard, patient and very kind. The home itself is set in beautiful grounds which the residents are encouraged to use at all times. We (the family) cannot fault Cossins and would recommend it very much indeed."

Monica W
carehome.co.uk rating: 5 out of 5

"Very happy to be here. I am treated with dignity by all the staff and always ready for a laugh. my family are delighted that I am settled and happy."

E P
carehome.co.uk rating: 4.92 out of 5

"My parents (both 93) moved into Cossins House in November 2014. Dad had had a hip operation and Mum realised that they needed more care. My dear mother has always been fussy and a bit difficult! Cossins was recommended by the physio, and when I told them that we were going to see it, Mum said, "Out of the question. I have visited it and I didn't like it." My cousin persuaded them to see it again. "Oh this is nice!" said Mum. "It isn't how I remember it! And the manageress is lovely!" So they moved in, and were given excellent care from the start. All the staff are brilliant, and very caring and gentle. The manageress is particularly good at coping with Mum's moods, and jollying her along. She often lends her a tablet so she can watch ‘Songs of Praise’! Dad was in hospital with a chest infection in 2015. When he returned, Cossins got him a more suitable bed and arranged extra nursing care. He had a stroke last year, and died in May. The staff have been really good at helping Mum to cope with her new situation."

David G
carehome.co.uk rating: 4.5 out of 5

"I am thrilled with all aspects of care at Cossins House. My mother has been made so welcome by everyone. As a result, the process of settling in has been easier than expected. I feel as if each and every one of the staff has been hand-picked and part of a family."

Irene E
carehome.co.uk rating: 4.67 out of 5

"A wonderful home! The manager has been outstanding in the excellent care they have given my aunt, as are all the staff, who are all long-term employed."

Peter R
carehome.co.uk rating: 5 out of 5

"My aunt has lived at Cossins House for almost 4 years and I cannot speak highly enough about the care and attention my aunt receives. Initially, my aunt was able to live more independently and as her needs have changed, the wonderful staff at Cossins have seamlessly increased their assistance to keep my aunt as happy and comfortable as possible. Her accommodation is spacious with a beautiful aspect and the whole house and grounds are well kept. In particular, the manager has been outstanding in making sure my aunt has everything she needs."

N S
carehome.co.uk rating: 4.92 out of 5

"My mother's health has deteriorated rapidly during February 2017 to the point where constant nursing care has been required. Nothing has been too much trouble for the Cossins staff. They are an extremely caring team who have made my mother's last days very comfortable (and safe). An outstanding care home with outstanding, understanding staff. My mother passed away at the beginning of March 2017."

J C
carehome.co.uk rating: 4.92 out of 5

"My cousin has been happy at Cossins but had to go into hospital with a suspected stroke on 11th February 2017. For 2 weeks we were trying to get her back to Cossins. It was not until the manager spoke to the hospital that they agreed to release her. From the moment she knew she was coming back her whole body relaxed and she showed her gratitude to everyone (as much as she could) when they greeted her on 22nd March. The care and love she has received since then has been exemplary and has blessed us all."

T C
carehome.co.uk rating: 5 out of 5

"My grandmother was a resident for two years approximately. She was so happy at Cossins and regarded the staff as family. They always treated her with the greatest respect, allowing her to maintain her dignity. I was deeply moved by the love and care showed to her by the staff up till her passing. I would recommend this home to anyone needing residential care in old age."

Timothy L
carehome.co.uk rating: 5 out of 5

"My mother was admitted in 2016, aged 91 for care following a fracture at her home to her arm. She was due to leave but found her room, the staff and the care so friendly and the ambience so warm that she asked me to sell her house as she wanted to stay. Staff were always so welcoming and became 'family'. Late 2017 she fell ill and needed hospital admission. I was told she would live slightly longer in hospital but we chose to return to Cossins. The staff arranged a special bed and filled her room with flowers. The end of life care was extraordinary and she died peacefully. I can't praise the staff too highly. Wonderful."

Andrew P
carehome.co.uk rating: 4.83 out of 5

"My mother was very well looked after and cared for very sensitively when she died."

S K
carehome.co.uk rating: 5 out of 5

"My mother was only in Cossins House for just under a year when she passed away aged 95. She had stayed there for three weeks respite in 2009 after having pneumonia and we were impressed with it then. There were still staff from that time when she went back last year. It is the most 'caring' care home. All the staff are wonderful, the grounds are beautiful and lots going on for the residents in the way of activities and outings. It has such a lovely feel and so friendly. My mum was very happy there, wished it could have been for longer."

Annie G
carehome.co.uk rating: 4.5 out of 5

"My mother had a fall and my brother and I chose Cossins for respite with a view to long-term stay. We have found staff to be caring and helpful. The home itself is clean and fresh."

J P
carehome.co.uk rating: 4.25 out of 5

"Cossins House Care Home is a safe, comfortable and homely place. All the staff are caring and kind and cannot do enough for my mum. The fact that most of them have been there for a long time is really important. Over the weeks she has been there, her condition and strength have improved largely I believe due to the good care she has received. Regular good food has also been important."

Elizabeth C
carehome.co.uk rating: 4.83 out of 5

"The staff are most impressive, their focus is the resident at a very individual level. They have created a truly homely atmosphere. Relatives are accommodated and made to feel included. There is a definite impression of striving after excellence and looking to further improve standards of care. Alongside this, the accommodation is well-maintained and clean."

M R
carehome.co.uk rating: 4.92 out of 5

"My Grandmother settled into Cossins House immediately. The staff, both carers, maintenance and cook, all treated her with great kindness and care. She enjoys her meals very much and loves all of the staff here. It's a lovely quiet home, the doors are always open and the staff pop their heads in to say hello. Thank goodness for Cossins House. Thank you."

Katie T
carehome.co.uk rating: 5 out of 5

"Cossin's staff were very friendly, lovely, very respectful. I always thought that they are truly, honestly looking after all the residents like family."

P H
carehome.co.uk rating: 5 out of 5

"We have been delighted by the standard of care that my aunt has received especially since Cossins House arranged for her to be given additional support."

Anthony S
carehome.co.uk rating: 4.08 out of 5

"The staff are extremely helpful and caring. They go the extra mile. Thank you for all your support."

M W
carehome.co.uk rating: 4.75 out of 5

"My 96-year-old father needed a month's respite care at short notice after being hospitalised by an infection. From the moment we contacted Cossins House they could not have been more helpful or more sympathetic. The care he received could not be faulted and they worked hard to tailor activities to get him ready to return to independent living. Highly recommended."

Roger C
carehome.co.uk rating: 5 out of 5

"My resident is treated with love, care and thoughtfulness by the staff."

A G
carehome.co.uk rating: 5 out of 5

"Impressed by the spacious rooms, set in lovely grounds. Beautifully maintained, much trouble taken over the garden with pots/plants etc. Caring staff. Has a lovely "homely" feel to it."

Sue F
carehome.co.uk rating: 4.91 out of 5

"An excellent home. All the staff are very friendly and helpful. The facilities are perfectly geared to both residents and visitors. Nothing to fault - excellent."

Ricky M
carehome.co.uk rating: 4.92 out of 5

"We have recommended Cossins House to a number of people as a safe and caring environment for our loved ones. The staff are excellent and extremely patient!"

T S
carehome.co.uk rating: 4.5 out of 5

"The care and attention given to the person I am connected with is tremendous. The staff obviously take pride in the personal attention they give. I have seen this in the care and attention given to other residents when I visit. They treat the residents with the dignity and respect that they deserve. Thank you."

Patricia G
carehome.co.uk rating: 5 out of 5

"I can see from my frequent visits that the residents are cared for with love and attention by all the staff. They are superb in caring for problems that may arise. They are always patient and attentive to all the resident's needs."

Anne B
carehome.co.uk rating: 5 out of 5

"Lovely staff, gorgeous surroundings. Would highly recommend."

Muna M
carehome.co.uk rating: 5 out of 5

"All residents are very happy every time I go there. Courteous staff, good ambience."

Sienna M
carehome.co.uk rating: 5 out of 5

"My aunt has been at Cossins House now for 4 years and has been very well cared for. In the past 6 months, hse has deteriorated both mentally and physically. The care and support both she and us have received have been excellent. The staff have tried very hard to see she can still participate in the life of the home and she continues to enjoy a good quality of life."

Mavis S
carehome.co.uk rating: 4.5 out of 5

"Very well satisfied."

Brian M
carehome.co.uk rating: 4.17 out of 5

"I am very happy at Cossins. the staff are very kind. I sometimes don't like the food but can have a sandwich or snack instead. There are a lot of different activities for us."

B S
carehome.co.uk rating: 4.5 out of 5

"Overall I am very happy with the care given to my father at Cossins House Care Home. The accommodation is excellent (a self-contained cottage), except there have been many problems with the bathroom whose design is faulty. The current management team is excellent as are the carers except, that some do not speak/understand English very well. Cleanliness not always up to scratch but I am not unduly concerned about this. Security difficult for staff as the cottage is not in the main house. Communication greatly improved recently."

C L
carehome.co.uk rating: 4.17 out of 5

"As my disabilities increased in 2017, I felt great relief at moving to Cossins House Care Home to be cared for."

V M
carehome.co.uk rating: 4.08 out of 5

"There is a wonderful feeling of being "at home" rather than in"a home" at Cossins. The house and grounds are beautiful and the atmosphere a really caring and happy one. Some niggles from mum about the food sometimes but she couldn't be in a better place in terms of the overall care and the environment."

Jane B
carehome.co.uk rating: 4.5 out of 5

"My father is very well cared for by the lovely team of carers and staff at Cossins. It is very reassuring to know that dad is looked after so well. I have never come across such "caring" staff before and it is a big relief to know Dad is in safe hands. Thank you."

S I
carehome.co.uk rating: 4.5 out of 5

"Staff at Cossins are amazing. The majority of them have been there for many years and are clearly committed to providing excellent care. The home is quiet and peaceful, set in wonderful grounds with resident ducks and chickens! It is good to know that my dad is in safe hands and is so well looked after. The staff go out of their way to help and have a real understanding of my father's needs, which is very reassuring."

D W
carehome.co.uk rating: 4.33 out of 5

"Very friendly and caring, lovely atmosphere and great grounds and gardens. The building is not best suited to a care home due to the different levels on the first floor but, having said that, it does give the more mobile clients a bit of exercise. The top rooms do seem to get rather hot in the summer. But all in all, it's a lovely place for the clients to live."

P B
carehome.co.uk rating: 3.92 out of 5

"A very nice and friendly home. Would like to see more trips out etc. Mum really enjoys the ground and gardens etc."

Richard C
carehome.co.uk rating: 4.75 out of 5

"We are always made to feel very welcome. Grounds and home stunning. Lovely to see the chickens and wildlife."

Julie C
carehome.co.uk rating: 4.92 out of 5

"My mother has been cared for by all the staff in Cossins House since April 2017. We feel so fortunate to have found Cossins House as the care is phenomenal. My mother has complex needs and nothing is too much trouble in order for her to be comfortable. We have always been made to feel welcome and nurtured by everyone and can't thank them enough."

Catharina S
carehome.co.uk rating: 4.92 out of 5

"This is a Nice, pleasant, clean and quiet nursing home, friendly staff and management are easy to approach. Location is great as the ambience is very relaxing."

Dee D
carehome.co.uk rating: 4.08 out of 5

"My mother lived the last three and a half years in Cossins House Care Home: Cossins has a cosy 'home from home' feel to it and benefits from being small and intimate, where both residents and their relatives can build a warm and trusting relationship with its staff, many of whom have worked there for many years. All staff aim to make the later years of the resident's lives stressfree, safe and warm and comfortable. We were so lucky to find it."

E B
carehome.co.uk rating: 4.58 out of 5

"Excellent. Friendly atmosphere. Everything clean and sweet-smelling. Fresh flowers. Mother very content and relaxed."

Stephen P
carehome.co.uk rating: 5 out of 5

"Cossins House seems a very happy place. There is always a pleasant atmosphere and I have noticed a pleasing improvement in the general environment since the new manager took over. The staff do a difficult job with a smile on the faces, which cannot always be easy. Personally, I am very happy to see my relative in these surroundings. Perhaps a little more "supervision" in the lounge might be appreciated (not observed but reported)."

A F
carehome.co.uk rating: 5 out of 5

"Over the years visiting Cossins House I have always found the staff to be professional, cheerful and above all kind and caring. It is a joy to walk into a care home that is bright, clean and well presented. I only have the highest praise for the staff at Cossins House."

J S
carehome.co.uk rating: 5 out of 5

"I am very impressed with this home. I always feel at home. I am always beloved by lovely people and the special care that they give me each day is excellent. I love them all. God bless always this home and all my lovely carers."

M K
carehome.co.uk rating: 5 out of 5

"I've been coming here to visit my Gran since I was about 5 years old and I can say with confidence that the staff at Cossins House have done everything in their power to make sure Gran was as happy and comfortable as she could be. And when times were hard they were here for me and the rest of the family as well. I'm extremely grateful to Cossins House and the wonderful, kind staff who work there. Thank you."

Sean W
carehome.co.uk rating: 5 out of 5

"All the staff are very friendly. The care and attention given to my friend is excellent. In fact, from what I have experienced, the same level of care is given to everyone, with great respect and love for the individual."

Sadie G
carehome.co.uk rating: 5 out of 5

"I wanted to drop a review in for this amazing care home. Goodness, I do not think a review will justify the amazing work and care that everyone does to make my grandmothers life at Cossins so wonderful. They all, in their kind and caring way, go beyond the call of duty as such to do things for my grandmother and more so for all of us as a family now. There have been so many ups and downs with my grandmother's health and yet the one thing that is stable throughout is the staff care and love shown to all of us. Thank you and I would not hesitate to recommend this home."

Carey Anne W
carehome.co.uk rating: 5 out of 5

"The care home has been fantastic to both my Great Grandmother as well as being very accommodating to family coming to visit. The loving staff make it very easy to relax, knowing that my Great Grandmother is well looked after."

Tyron Z
carehome.co.uk rating: 5 out of 5

"Care of my mother is above expectations, support for family is exemplary. All staff are kind, comforting at all times. Each member of staff comprehends my mother's personality and character and respond accordingly. All staff show utmost dignity and respect to Mother and family."

A O
carehome.co.uk rating: 5 out of 5

"Every time I go to visit our elderly friend at Cossins House, it’s always felt very homely. Staff are always very friendly, always saying hello and how am I doing? That’s a great feeling though. Never forget to ask me, if I wanted to have any drinks."

Julianne D
carehome.co.uk rating: 4.58 out of 5

"I have been invited to a few of Cossins House activities, I must say, it seemed to me that the staff have given 100% effort to make all the residents, family and friends of every resident feel at home. Activities were brilliant, a lot of dancing, singing and food was always good. Lovely people."

Dan D
carehome.co.uk rating: 4.42 out of 5

"I visited my friend recently and I thought I was at the wrong address, a grand difference from the entrance and inside the home. Of course, my friend is extremely happier about the change at Cossins. Team members are the same enthusiastic, happy and ready to help. You can feel in the atmosphere, the compassion and care, and the teamwork. A good feel care home I must admit."

Patrick M
carehome.co.uk rating: 5 out of 5

"Lovely, friendly, accommodating, smiley-faced staff at Cossins House. Felt the warm welcome every time I come and visit our lovely friend who's loving her stay at the home. Keep up the good work! God bless you all."

Joana D
carehome.co.uk rating: 5 out of 5

"All the staff are extremely welcoming and are able to update on my mother’s condition anytime I visit her. She has had a lesion on her leg which was very worrying, however, through attentive and thorough care, this has improved immensely. The staff regularly visit her in her room and engage and she responds and seems to be able to recognise them, albeit in her limited way."

Terry W
carehome.co.uk rating: 5 out of 5

"The care team at Cossins House are a true delight. The care and activities are both outstanding. I couldn’t wish for a better place to see my friend spend her future."

Tracey R
carehome.co.uk rating: 5 out of 5

"Superb care home, staff are so kind and the home is so clean. Best home environment. It's where I want to be in the future."

Samantha B
carehome.co.uk rating: 5 out of 5

"I’ve been volunteering at Cossins House for a month now, and I can honestly say that this is one of the most caring facilities I have ever been to. The staff are second to none; not only did they make me feel welcome as soon as I walked in, but also the love and care they have for the residents is remarkable. The residents are always looked after, and most importantly loved and looked after. There are always activities to be done to get the residents to socialize and have a good time, as well as everyone checking up on every resident to make sure they are always well cared for. The grounds are beautifully kept, complete with a chicken coop and pond; the residents are able to take walks in summer and have access to great facilities. I couldn’t have asked to work at a better home, and I feel that I am part of a family I will have for life."

Heather G
carehome.co.uk rating: 4.92 out of 5

"Very welcoming home. Always invited to events and looked after. Staff are polite and friendly. Garden is beautiful and the care is outstanding."

Dan U
carehome.co.uk rating: 5 out of 5

"Very very excellent home for elderly people. Staff are very caring. Food is ok and yummy. Very nice garden to walk around - I enjoy doing that. Good size room. Enjoy activities but would welcome more."

I N
carehome.co.uk rating: 5 out of 5

"We have been here for 2 days so far. We are very impressed with the quality of the caring and great kindness of all the staff. There are reliable people around if help is needed. The garden is particularly attractive and the flowers add greatly to the cheerfulness of the home. The food seems very good too."

E G
carehome.co.uk rating: 5 out of 5

"This home is excellent. I visit my Gran and always I am impressed with the kindness, care, patience and compassion showed by staff and management. A very welcoming place with a lot of laughter. Our family is so lucky to find this place. My Gran is very happy and looked after well. Many thanks to all and continue the good works."

H C
carehome.co.uk rating: 5 out of 5

"Such a beautiful caring home for my friend. Staff are a delight and activities are fantastic. I’m always made to feel welcome."

Mildred G
carehome.co.uk rating: 5 out of 5

"When I visit Cossins House I am always made very welcome and I enjoy my time with residents and staff. The lounge and dining room are lovely and I enjoy seeing activities going on."

A B
carehome.co.uk rating: 5 out of 5

"Beautiful home inside and out. Highly recommended. Staff are amazing in all departments. The care is outstanding, always pleasant to go there. Kind, friendly and welcoming. The door is always open to friends."

Emma B
carehome.co.uk rating: 5 out of 5

"As soon as we walked through the door we knew that this was the place for dad. Critically the staff were super friendly and caring. The room was spacious and light. The atmosphere was nice. We were not disappointed. As dad subsequently made a speedy recovery and was able to come home he showed no hurry to leave Cossins."

C G
carehome.co.uk rating: 5 out of 5

"In my opinion, Cossins House is one of the best in Surrey. I have relatives in a couple of other homes and my daughter is a carer in one of them but Cossins House is by far the cleanest, most caring and friendliest of them all."

M W
carehome.co.uk rating: 5 out of 5

"Each time I visit I find my friend happy, clean, content. The carers are welcoming and attentive and do all they can to make sure the residents are stimulated and interested. We are all friends and find the home a real home from home."

M Q
carehome.co.uk rating: 5 out of 5

"I have visited Cossins House many times and have always found the staff extremely polite, welcoming and my friend is looked after and very contented and happy. I have only experienced the home as one of great compassion. Very clean. I am fortunate in having my friend there who is loved and cared for with such caring attention."

F E
carehome.co.uk rating: 5 out of 5

"My dad was a resident at Cossins for over 10 years. The standard of care was always excellent, particularly during his last few months. The love and support given to him and his family was outstanding and he was able to stay 'at home' to die peacefully."

M H
carehome.co.uk rating: 4.58 out of 5

"The staff at Cossins House were superb in caring for my late father-in-law as his health failed and he came to the end of his life. They were proactive and sensitive to the family's wishes. We and my father in law could not have hoped for more."

K H
carehome.co.uk rating: 4.17 out of 5

"Having visited 3 times since she came I am so very impressed. The standards are very high and the staff are so helpful and observant of the residents' needs."

J R
carehome.co.uk rating: 5 out of 5

"We as a family are so grateful to have Cossins House for our mum. Her care has been incredible from day one, she is always cared for with love and dignity. Each member of staff has a special gift and together that makes one fantastic team. Doctor's and healthcare practitioners cannot speak highly enough of this amazing home."

L C
carehome.co.uk rating: 5 out of 5

"After visiting my grandmother while on leave I am yet again taken aback how amazing the staff are at Cossins House. My grandmother is very comfortable and cared for beyond my wishes. We fed her lunch which was not only well-balanced but delicious by the looks of her empty plate yet again. Thank you from all of our family yet again for the ultimate top-class care, love and kindness shown to my grandmother. Many thanks."

D Z
carehome.co.uk rating: 5 out of 5

"Fantastic, caring team. All aspects re Cossins House, excellent."

C E
carehome.co.uk rating: 5 out of 5

"First-rate care. It feels just like being at home. I know that my aunt is completely safe and well cared for, which is a huge weight off the shoulders of the whole extended family."

J O
carehome.co.uk rating: 5 out of 5

"When my wife and I went to see Cossins House we were impressed with the atmosphere of care and attention given to residents. This impression has proved to be more than the case, we could not be happier to have our mother (in-law) here."

K C
carehome.co.uk rating: 5 out of 5

"Outstanding staff and care at all times. Highly recommended. I look forward to visiting my friend each week and receiving the warmest of welcomes every time I visit. The activities are great fun and the food is delicious. I look forward to coming again next week."

Lily C
carehome.co.uk rating: 5 out of 5

"I have 2 friends in this home. Every time I come and visit I find them in a happy state and I feel most welcomed here. It is a friendly and welcoming environment."

L F
carehome.co.uk rating: 5 out of 5