Reviews for Cossins House Care Home

All staff are incredible. We visit on a daily basis and Lisa is always on hand with a smile and laugh and hug 🤗. All the staff are amazing and ensure residents and visitors are well looked after. Be proud 😊

Excellent care home, staff are very caring and well trained. I am so pleased to have moved here. It is a beautiful location with a fantastic garden. Always looked after by the gardener. Lots of activities and trips out. Lots of happy faces and never any trouble to get to hospital appointments.

I am a student volunteer at Cossins House Care Home. I have been volunteering for several weeks now and have found that the residents are happy and enjoy being there. Lisa (activities coordinator) is fantastic at her job and brings joy to all the residents. All the staff are helpful and kind and always available when needed. I look forward to my volunteering time every week.

"My mother has been resident at Cossins House for more than two years. She has been receiving excellent care throughout that time and finds the home comfortable and homely, and is able to choose well-cooked meals that suit her taste. The staff are exemplary, providing a safe, caring, and engaging environment. Several of them have worked at Cossins for many years, and every member of staff knows my mum, and our family, and treat her with dignity and as an individual. Although the building is old it is kept in immaculate condition, with well decorated en-suite rooms which look out over the lovely gardens. We could not be happier with the care that our mum receives at Cossins House."

L N
carehome.co.uk rating: 4.92 out of 5

"It's not just the physical environment that makes Cossins House exceptional (delicious food and beautiful gardens) - it is the attentive, compassionate and patient care given by all staff. Seamless co-ordination between the team and local services gives confidence that the medical needs of residents are met and pre-empted, taking away a lot of worry. The atmosphere is friendly and staff are always ready with a smile and a sense of humour. Varied activities are provided and are adjusted dependent on residents' abilities and interests. Staff take the trouble to get to know residents and tailor their care to their habits, likes and dislikes. Thank you to the Cossins Team who go above and beyond."

K S
carehome.co.uk rating: 4.92 out of 5

"I have visited Cossins House many times and have always found the staff extremely polite, welcoming and my friend is looked after and very contented and happy. I have only experienced the home as one of great compassion. Very clean. I am fortunate in having my friend there who is loved and cared for with such caring attention."

F E
carehome.co.uk rating: 5.00 out of 5

"Each time I visit I find my friend happy, clean, content. The carers are welcoming and attentive and do all they can to make sure the residents are stimulated and interested. We are all friends and find the home a real home from home."

M Q
carehome.co.uk rating: 5.00 out of 5

"My dad was a resident at Cossins for over 10 years. The standard of care was always excellent, particularly during his last few months. The love and support given to him and his family was outstanding and he was able to stay 'at home' to die peacefully."

M H
carehome.co.uk rating: 4.58 out of 5

"The staff at Cossins House were superb in caring for my late father-in-law as his health failed and he came to the end of his life. They were proactive and sensitive to the family's wishes. We and my father in law could not have hoped for more."

K H
carehome.co.uk rating: 4.17 out of 5

"We as a family are so grateful to have Cossins House for our mum. Her care has been incredible from day one, she is always cared for with love and dignity. Each member of staff has a special gift and together that makes one fantastic team. Doctor's and healthcare practitioners cannot speak highly enough of this amazing home."

L C
carehome.co.uk rating: 5.00 out of 5

"After visiting my grandmother while on leave I am yet again taken aback how amazing the staff are at Cossins House. My grandmother is very comfortable and cared for beyond my wishes. We fed her lunch which was not only well-balanced but delicious by the looks of her empty plate yet again. Thank you from all of our family yet again for the ultimate top-class care, love and kindness shown to my grandmother. Many thanks."

D Z
carehome.co.uk rating: 5.00 out of 5

"Fantastic, caring team. All aspects re Cossins House, excellent."

C E
carehome.co.uk rating: 5.00 out of 5

"First-rate care. It feels just like being at home. I know that my aunt is completely safe and well cared for, which is a huge weight off the shoulders of the whole extended family."

J O
carehome.co.uk rating: 5.00 out of 5

"When my wife and I went to see Cossins House we were impressed with the atmosphere of care and attention given to residents. This impression has proved to be more than the case, we could not be happier to have our mother (in-law) here."

K C
carehome.co.uk rating: 5.00 out of 5

"Outstanding staff and care at all times. Highly recommended. I look forward to visiting my friend each week and receiving the warmest of welcomes every time I visit. The activities are great fun and the food is delicious. I look forward to coming again next week."

Lily C
carehome.co.uk rating: 5.00 out of 5

"I have 2 friends in this home. Every time I come and visit I find them in a happy state and I feel most welcomed here. It is a friendly and welcoming environment."

L F
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff of Cossins House Care Home enough. They are very attentive and caring in every way. Our sister was at home here since the first day she arrived. During lockdown, the staff kept us informed how sister was doing and we were able to "see her" on WhatsApp video. I would recommend this home. With gratitude for the care and attention given to her personal needs. Thank you."

Patricia G
carehome.co.uk rating: 5.00 out of 5

"From day one when the resident came to Cossins House, the care has been consistently excellent. She has been treated with love and care and sensitivity to all her needs. She herself has always said how kind everybody has been to her, in her own words, everybody is 'marvellous'."

A G
carehome.co.uk rating: 5.00 out of 5

"Such a kind friendly home, being able to visit my friend at a distance. Staff are very good and polite at all times. Activities in the garden are astonishing whilst visiting. I look forward to going to my next visit."

L S
carehome.co.uk rating: 5.00 out of 5

"Since the home opened for visiting (covid19), I have been able to visit my aunt. She is loving the care and attention; from the staff. Everyone is so friendly and can't do enough."

J R
carehome.co.uk rating: 5.00 out of 5

"Very happy experience in all aspects. All staff are very caring."

R W
carehome.co.uk rating: 5.00 out of 5

"When I visited the home, it was so presentable. The staff are very kind and efficient. The residents are very happy and relaxed."

R R
carehome.co.uk rating: 5.00 out of 5

"My gran couldn’t be happier than she is at Cossins House. Staff are polite and caring and have been keeping in contact with us during COVID. I am sent a lovely newsletter every month to show the wonderful activities taking place. The grounds are super and very well kept. I couldn’t ask for anything more than what is already offered at Cossins."

Lucy B
carehome.co.uk rating: 5.00 out of 5

"Very caring and considerate. Treated like family."

P T
carehome.co.uk rating: 5.00 out of 5

"I am very happy to be in this care home and so glad my family chose it for me."

P P
carehome.co.uk rating: 5.00 out of 5

"Cousins House has taken great care of my friend for over 3 years. Everyone is so pleasant, caring and kind and treat you like family. I couldn’t have wished for a better home for my friend to spend her final years. Thank you to all at Cossins."

Paige H
carehome.co.uk rating: 5.00 out of 5

"Excellent care over 5 years. Lovely staff and facilities that made my grandma feel at home."

C B
carehome.co.uk rating: 5.00 out of 5

"Such a lovely home with wonderful staff and beautiful grounds. So much to enjoy and lots of fun activities. Pleasant, caring and kind team at all times. The garden is amazing and very well kept. It's like a family home, everyone is friendly and makes you welcome."

Tristan T
carehome.co.uk rating: 5.00 out of 5

"All staff are very caring. Very nice home."

M C
carehome.co.uk rating: 5.00 out of 5

"A very kind, warm and friendly home. Everyone is very nice and excellent at their jobs. All the residents seem very happy here. I would recommend Cossins House to everyone."

Issy D
carehome.co.uk rating: 5.00 out of 5

"The level of care provided to my mum has been excellent. They are warm. friendly, communicative and above all professional in the care they provide. Mum is very happy!"

Richard H
carehome.co.uk rating: 5.00 out of 5

"I can not rate Cossins House Care Home highly enough. The staff are excellent. Not only are they wonderful at their job they are so caring and have such a lovely way with the residents. It is like a big lovely family at Cossins. This is like no other care home I’ve ever experienced and would not hesitate to recommend it. Thank you to all the staff for providing such a caring and loving environment."

Joely H
carehome.co.uk rating: 4.58 out of 5

"Excellent, all the staff are very caring."

M K
carehome.co.uk rating: 5.00 out of 5

"I was so anxious about my mum moving to a care home but Cossins House is amazing. All the staff are genuinely caring and attentive and the activities coordinator is absolutely wonderful in keeping spirits up in an inclusive and genuinely fun way. Everyone participates and the activities are such great fun - there is a lot of humour and sometimes silliness which gives everyone a giggle. This is so unlike any care home I have visited in the past. My sincere thanks to all the staff and residents for making it such a cheerful place."

Jan F
carehome.co.uk rating: 4.50 out of 5

"With only the eyes of a visitor to the home I can only imagine that the residents are the luckiest people to be able to spend their days at Cossins. The atmosphere is so friendly and the attitude of all the staff is one of cheerful, dedicated care. The house is immaculately clean and the grounds are a joy to walk in. I would recommend Cossins to anyone."

Andrew S
carehome.co.uk rating: 5.00 out of 5

"Cossins House is an excellent care home. My 90-year-old mum stayed for respite after a hospital visit and was treated with great love and kindness. The staff treated her with dignity at all times, the facilities were superb and the food was wholesome and nutritious. Mum was hesitant about staying in a care home, but they built up her strength and confidence, so that she was able to return home easier, certainly made a difficult time for our family much easier to cope with."

S H
carehome.co.uk rating: 5.00 out of 5

"Best move I ever made. Barchester Cossins House Care Home is wonderful, lots of activities and great staff team. I have never been so happy and can be myself. The grounds are beautiful and I love to walk each day. Very friendly and made many new friends."

A C
carehome.co.uk rating: 5.00 out of 5

"Couldn’t wish for more kindness and attention than I get here at Cossins House from all the staff. The food is excellent, activities are wonderful and I even have luxuries by having my nails done on a regular basis. I’m comfortable and very happy here."

Maureen P
carehome.co.uk rating: 5.00 out of 5

"I was very pleasantly surprised to arrive here at Cossins in August 2023 to a very warm welcome from the staff. Since then, I have been treated very well in all manner of ways, from being washed and dressed in the morning, to throughout the day when I have been given cups of tea often. The Activity Coordinator provides us with a number of activities to help our well-being, mental and physical."

Margaret S
carehome.co.uk rating: 5.00 out of 5

"Lovely place, I like it here. Surrounded by lovely people."

P D
carehome.co.uk rating: 5.00 out of 5

"I have stayed here at Cossins twice and I have had a very good experience both times. I have found everyone very friendly and helpful. They can never do enough to make my experience happy and helpful. I have benefitted from my experience. Thank you all very much."

A B
carehome.co.uk rating: 5.00 out of 5

"This care home is exemplary. My mother has received the very best care from the amazing staff at every level. They have always been welcoming to us and my mother really feels at home here. Her health and mobility has dramatically improved since she has been here. Thank you to all at Barchester Cossins House Care Home who have made this such a wonderful environment."

Lindsey A
carehome.co.uk rating: 5.00 out of 5

"I am very happy here. Lovely garden and all staff are all caring."

D W
carehome.co.uk rating: 5.00 out of 5

"Lovely care home, beautiful grounds and garden. The warmth and welcome given to us on arrival were exceptional and continued throughout the stay. Would recommend Barchester Cossins House Care Home."

M S
carehome.co.uk rating: 4.67 out of 5

"I was very comfortable and well looked after at Cossins House. All of the staff were very polite, helpful and accommodating at all times. My room was spacious and clean, the garden space was welcoming and enjoyable to be in. The food was tasty and meals were always on time and well cooked. Outings were well planned and appreciated. Thank you for looking after me after my hospital stay so well."

A K
carehome.co.uk rating: 4.83 out of 5

"Excellent home. Friendly, efficient, amazing care for residents. Staff are brilliant. Residents are all kept immaculately dressed. Such a happy place - can't fault it."

Gill D
carehome.co.uk rating: 5.00 out of 5

"The staff here continue to take such good care of my wife even as the help she needs increases. She enjoyed her trip out to a local garden centre recently. Yesterday she was sitting outside in the sun with others when I visited with my son. When I told them that it was his birthday, all the staff came out to sing happy birthday to him. This is how memories are made. Thank you."

Nigel H
carehome.co.uk rating: 5.00 out of 5