What our families say: Cossins House Care Home

We score 9.8/10

70 Reviews

Good

18 August 2017

View the report

"All staff are exceptionally friendly and welcoming, they're like distant family when I come to visit! I'm so impressed that they've kept all residents and staff so well in these difficult times."

R Ccarehome.co.uk rating: 5 out of 5

"Since the home opened for visiting (covid19), I have been able to visit my aunt. She is loving the care and attention; from the staff. Everyone is so friendly and can't do enough."

J Rcarehome.co.uk rating: 5 out of 5

"Such a kind friendly home, being able to visit my friend at a distance. Staff are very good and polite at all times. Activities in the garden are astonishing whilst visiting. I look forward to going to my next visit."

L Scarehome.co.uk rating: 5 out of 5

"From day one when the resident came to Cossins House, the care has been consistently excellent. She has been treated with love and care and sensitivity to all her needs. She herself has always said how kind everybody has been to her, in her own words, everybody is 'marvellous'."

A Gcarehome.co.uk rating: 5 out of 5

"I cannot praise the staff of Cossins House Care Home enough. They are very attentive and caring in every way. Our sister was at home here since the first day she arrived. During lockdown, the staff kept us informed how sister was doing and we were able to "see her" on WhatsApp video. I would recommend this home. With gratitude for the care and attention given to her personal needs. Thank you."

Patricia Gcarehome.co.uk rating: 5 out of 5

"A wonderful home! The manager has been outstanding in the excellent care they have given my aunt, as are all the staff, who are all long-term employed."

Peter Rcarehome.co.uk rating: 5 out of 5

"My resident is treated with love, care and thoughtfulness by the staff."

A Gcarehome.co.uk rating: 5 out of 5

"Very friendly and caring, lovely atmosphere and great grounds and gardens. The building is not best suited to a care home due to the different levels on the first floor but, having said that, it does give the more mobile clients a bit of exercise. The top rooms do seem to get rather hot in the summer. But all in all, it's a lovely place for the clients to live."

P Bcarehome.co.uk rating: 3.92 out of 5

"I have been invited to a few of Cossins House activities, I must say, it seemed to me that the staff have given 100% effort to make all the residents, family and friends of every resident feel at home. Activities were brilliant, a lot of dancing, singing and food was always good. Lovely people."

Dan Dcarehome.co.uk rating: 4.42 out of 5

"Each time I visit I find my friend happy, clean, content. The carers are welcoming and attentive and do all they can to make sure the residents are stimulated and interested. We are all friends and find the home a real home from home."

M Qcarehome.co.uk rating: 5 out of 5

"My aunt has lived at Cossins House for almost 4 years and I cannot speak highly enough about the care and attention my aunt receives. Initially, my aunt was able to live more independently and as her needs have changed, the wonderful staff at Cossins have seamlessly increased their assistance to keep my aunt as happy and comfortable as possible. Her accommodation is spacious with a beautiful aspect and the whole house and grounds are well kept. In particular, the manager has been outstanding in making sure my aunt has everything she needs."

N Scarehome.co.uk rating: 4.92 out of 5

"Impressed by the spacious rooms, set in lovely grounds. Beautifully maintained, much trouble taken over the garden with pots/plants etc. Caring staff. Has a lovely "homely" feel to it."

Sue Fcarehome.co.uk rating: 4.91 out of 5

"A very nice and friendly home. Would like to see more trips out etc. Mum really enjoys the ground and gardens etc."

Richard Ccarehome.co.uk rating: 4.75 out of 5

"I visited my friend recently and I thought I was at the wrong address, a grand difference from the entrance and inside the home. Of course, my friend is extremely happier about the change at Cossins. Team members are the same enthusiastic, happy and ready to help. You can feel in the atmosphere, the compassion and care, and the teamwork. A good feel care home I must admit."

Patrick Mcarehome.co.uk rating: 5 out of 5

"I have visited Cossins House many times and have always found the staff extremely polite, welcoming and my friend is looked after and very contented and happy. I have only experienced the home as one of great compassion. Very clean. I am fortunate in having my friend there who is loved and cared for with such caring attention."

F Ecarehome.co.uk rating: 5 out of 5

"My mother's health has deteriorated rapidly during February 2017 to the point where constant nursing care has been required. Nothing has been too much trouble for the Cossins staff. They are an extremely caring team who have made my mother's last days very comfortable (and safe). An outstanding care home with outstanding, understanding staff. My mother passed away at the beginning of March 2017."

J Ccarehome.co.uk rating: 4.92 out of 5

"An excellent home. All the staff are very friendly and helpful. The facilities are perfectly geared to both residents and visitors. Nothing to fault - excellent."

Ricky Mcarehome.co.uk rating: 4.92 out of 5

"We are always made to feel very welcome. Grounds and home stunning. Lovely to see the chickens and wildlife."

Julie Ccarehome.co.uk rating: 4.92 out of 5

"Lovely, friendly, accommodating, smiley-faced staff at Cossins House. Felt the warm welcome every time I come and visit our lovely friend who's loving her stay at the home. Keep up the good work! God bless you all."

Joana Dcarehome.co.uk rating: 5 out of 5

"My dad was a resident at Cossins for over 10 years. The standard of care was always excellent, particularly during his last few months. The love and support given to him and his family was outstanding and he was able to stay 'at home' to die peacefully."

M Hcarehome.co.uk rating: 4.58 out of 5

"My cousin has been happy at Cossins but had to go into hospital with a suspected stroke on 11th February 2017. For 2 weeks we were trying to get her back to Cossins. It was not until the manager spoke to the hospital that they agreed to release her. From the moment she knew she was coming back her whole body relaxed and she showed her gratitude to everyone (as much as she could) when they greeted her on 22nd March. The care and love she has received since then has been exemplary and has blessed us all."

T Ccarehome.co.uk rating: 5 out of 5

"We have recommended Cossins House to a number of people as a safe and caring environment for our loved ones. The staff are excellent and extremely patient!"

T Scarehome.co.uk rating: 4.5 out of 5

"My mother has been cared for by all the staff in Cossins House since April 2017. We feel so fortunate to have found Cossins House as the care is phenomenal. My mother has complex needs and nothing is too much trouble in order for her to be comfortable. We have always been made to feel welcome and nurtured by everyone and can't thank them enough."

Catharina Scarehome.co.uk rating: 4.92 out of 5

"All the staff are extremely welcoming and are able to update on my mother’s condition anytime I visit her. She has had a lesion on her leg which was very worrying, however, through attentive and thorough care, this has improved immensely. The staff regularly visit her in her room and engage and she responds and seems to be able to recognise them, albeit in her limited way."

Terry Wcarehome.co.uk rating: 5 out of 5

"The staff at Cossins House were superb in caring for my late father-in-law as his health failed and he came to the end of his life. They were proactive and sensitive to the family's wishes. We and my father in law could not have hoped for more."

K Hcarehome.co.uk rating: 4.17 out of 5

"My grandmother was a resident for two years approximately. She was so happy at Cossins and regarded the staff as family. They always treated her with the greatest respect, allowing her to maintain her dignity. I was deeply moved by the love and care showed to her by the staff up till her passing. I would recommend this home to anyone needing residential care in old age."

Timothy Lcarehome.co.uk rating: 5 out of 5

"The care and attention given to the person I am connected with is tremendous. The staff obviously take pride in the personal attention they give. I have seen this in the care and attention given to other residents when I visit. They treat the residents with the dignity and respect that they deserve. Thank you."

Patricia Gcarehome.co.uk rating: 5 out of 5

"This is a Nice, pleasant, clean and quiet nursing home, friendly staff and management are easy to approach. Location is great as the ambience is very relaxing."

Dee Dcarehome.co.uk rating: 4.08 out of 5

"The care team at Cossins House are a true delight. The care and activities are both outstanding. I couldn’t wish for a better place to see my friend spend her future."

Tracey Rcarehome.co.uk rating: 5 out of 5

"Having visited 3 times since she came I am so very impressed. The standards are very high and the staff are so helpful and observant of the residents' needs."

J Rcarehome.co.uk rating: 5 out of 5

"My mother was admitted in 2016, aged 91 for care following a fracture at her home to her arm. She was due to leave but found her room, the staff and the care so friendly and the ambience so warm that she asked me to sell her house as she wanted to stay. Staff were always so welcoming and became 'family'. Late 2017 she fell ill and needed hospital admission. I was told she would live slightly longer in hospital but we chose to return to Cossins. The staff arranged a special bed and filled her room with flowers. The end of life care was extraordinary and she died peacefully. I can't praise the staff too highly. Wonderful."

Andrew Pcarehome.co.uk rating: 4.83 out of 5

"I can see from my frequent visits that the residents are cared for with love and attention by all the staff. They are superb in caring for problems that may arise. They are always patient and attentive to all the resident's needs."

Anne Bcarehome.co.uk rating: 5 out of 5

"My mother lived the last three and a half years in Cossins House Care Home: Cossins has a cosy 'home from home' feel to it and benefits from being small and intimate, where both residents and their relatives can build a warm and trusting relationship with its staff, many of whom have worked there for many years. All staff aim to make the later years of the resident's lives stressfree, safe and warm and comfortable. We were so lucky to find it."

E Bcarehome.co.uk rating: 4.58 out of 5

"Superb care home, staff are so kind and the home is so clean. Best home environment. It's where I want to be in the future."

Samantha Bcarehome.co.uk rating: 5 out of 5

"We as a family are so grateful to have Cossins House for our mum. Her care has been incredible from day one, she is always cared for with love and dignity. Each member of staff has a special gift and together that makes one fantastic team. Doctor's and healthcare practitioners cannot speak highly enough of this amazing home."

L Ccarehome.co.uk rating: 5 out of 5

"My mother was very well looked after and cared for very sensitively when she died."

S Kcarehome.co.uk rating: 5 out of 5

"Lovely staff, gorgeous surroundings. Would highly recommend."

Muna Mcarehome.co.uk rating: 5 out of 5

"Excellent. Friendly atmosphere. Everything clean and sweet-smelling. Fresh flowers. Mother very content and relaxed."

Stephen Pcarehome.co.uk rating: 5 out of 5

"I’ve been volunteering at Cossins House for a month now, and I can honestly say that this is one of the most caring facilities I have ever been to. The staff are second to none; not only did they make me feel welcome as soon as I walked in, but also the love and care they have for the residents is remarkable. The residents are always looked after, and most importantly loved and looked after. There are always activities to be done to get the residents to socialize and have a good time, as well as everyone checking up on every resident to make sure they are always well cared for. The grounds are beautifully kept, complete with a chicken coop and pond; the residents are able to take walks in summer and have access to great facilities. I couldn’t have asked to work at a better home, and I feel that I am part of a family I will have for life."

Heather Gcarehome.co.uk rating: 4.92 out of 5

"After visiting my grandmother while on leave I am yet again taken aback how amazing the staff are at Cossins House. My grandmother is very comfortable and cared for beyond my wishes. We fed her lunch which was not only well-balanced but delicious by the looks of her empty plate yet again. Thank you from all of our family yet again for the ultimate top-class care, love and kindness shown to my grandmother. Many thanks."

D Zcarehome.co.uk rating: 5 out of 5

"My mother was only in Cossins House for just under a year when she passed away aged 95. She had stayed there for three weeks respite in 2009 after having pneumonia and we were impressed with it then. There were still staff from that time when she went back last year. It is the most 'caring' care home. All the staff are wonderful, the grounds are beautiful and lots going on for the residents in the way of activities and outings. It has such a lovely feel and so friendly. My mum was very happy there, wished it could have been for longer."

Annie Gcarehome.co.uk rating: 4.5 out of 5

"All residents are very happy every time I go there. Courteous staff, good ambience."

Sienna Mcarehome.co.uk rating: 5 out of 5

"Cossins House seems a very happy place. There is always a pleasant atmosphere and I have noticed a pleasing improvement in the general environment since the new manager took over. The staff do a difficult job with a smile on the faces, which cannot always be easy. Personally, I am very happy to see my relative in these surroundings. Perhaps a little more "supervision" in the lounge might be appreciated (not observed but reported)."

A Fcarehome.co.uk rating: 5 out of 5

"Very welcoming home. Always invited to events and looked after. Staff are polite and friendly. Garden is beautiful and the care is outstanding."

Dan Ucarehome.co.uk rating: 5 out of 5

"Fantastic, caring team. All aspects re Cossins House, excellent."

C Ecarehome.co.uk rating: 5 out of 5

"My mother had a fall and my brother and I chose Cossins for respite with a view to long-term stay. We have found staff to be caring and helpful. The home itself is clean and fresh."

J Pcarehome.co.uk rating: 4.25 out of 5

"My aunt has been at Cossins House now for 4 years and has been very well cared for. In the past 6 months, hse has deteriorated both mentally and physically. The care and support both she and us have received have been excellent. The staff have tried very hard to see she can still participate in the life of the home and she continues to enjoy a good quality of life."

Mavis Scarehome.co.uk rating: 4.5 out of 5

"Over the years visiting Cossins House I have always found the staff to be professional, cheerful and above all kind and caring. It is a joy to walk into a care home that is bright, clean and well presented. I only have the highest praise for the staff at Cossins House."

J Scarehome.co.uk rating: 5 out of 5

"Very very excellent home for elderly people. Staff are very caring. Food is ok and yummy. Very nice garden to walk around - I enjoy doing that. Good size room. Enjoy activities but would welcome more."

I Ncarehome.co.uk rating: 5 out of 5

"First-rate care. It feels just like being at home. I know that my aunt is completely safe and well cared for, which is a huge weight off the shoulders of the whole extended family."

J Ocarehome.co.uk rating: 5 out of 5

"Cossins House Care Home is a safe, comfortable and homely place. All the staff are caring and kind and cannot do enough for my mum. The fact that most of them have been there for a long time is really important. Over the weeks she has been there, her condition and strength have improved largely I believe due to the good care she has received. Regular good food has also been important."

Elizabeth Ccarehome.co.uk rating: 4.83 out of 5

"Very well satisfied."

Brian Mcarehome.co.uk rating: 4.17 out of 5

"I am very impressed with this home. I always feel at home. I am always beloved by lovely people and the special care that they give me each day is excellent. I love them all. God bless always this home and all my lovely carers."

M Kcarehome.co.uk rating: 5 out of 5

"We have been here for 2 days so far. We are very impressed with the quality of the caring and great kindness of all the staff. There are reliable people around if help is needed. The garden is particularly attractive and the flowers add greatly to the cheerfulness of the home. The food seems very good too."

E Gcarehome.co.uk rating: 5 out of 5

"When my wife and I went to see Cossins House we were impressed with the atmosphere of care and attention given to residents. This impression has proved to be more than the case, we could not be happier to have our mother (in-law) here."

K Ccarehome.co.uk rating: 5 out of 5

"The staff are most impressive, their focus is the resident at a very individual level. They have created a truly homely atmosphere. Relatives are accommodated and made to feel included. There is a definite impression of striving after excellence and looking to further improve standards of care. Alongside this, the accommodation is well-maintained and clean."

M Rcarehome.co.uk rating: 4.92 out of 5

"I am very happy at Cossins. the staff are very kind. I sometimes don't like the food but can have a sandwich or snack instead. There are a lot of different activities for us."

B Scarehome.co.uk rating: 4.5 out of 5

"I've been coming here to visit my Gran since I was about 5 years old and I can say with confidence that the staff at Cossins House have done everything in their power to make sure Gran was as happy and comfortable as she could be. And when times were hard they were here for me and the rest of the family as well. I'm extremely grateful to Cossins House and the wonderful, kind staff who work there. Thank you."

Sean Wcarehome.co.uk rating: 5 out of 5

"This home is excellent. I visit my Gran and always I am impressed with the kindness, care, patience and compassion showed by staff and management. A very welcoming place with a lot of laughter. Our family is so lucky to find this place. My Gran is very happy and looked after well. Many thanks to all and continue the good works."

H Ccarehome.co.uk rating: 5 out of 5

"Outstanding staff and care at all times. Highly recommended. I look forward to visiting my friend each week and receiving the warmest of welcomes every time I visit. The activities are great fun and the food is delicious. I look forward to coming again next week."

Lily Ccarehome.co.uk rating: 5 out of 5

"My Grandmother settled into Cossins House immediately. The staff, both carers, maintenance and cook, all treated her with great kindness and care. She enjoys her meals very much and loves all of the staff here. It's a lovely quiet home, the doors are always open and the staff pop their heads in to say hello. Thank goodness for Cossins House. Thank you."

Katie Tcarehome.co.uk rating: 5 out of 5

"Overall I am very happy with the care given to my father at Cossins House Care Home. The accommodation is excellent (a self-contained cottage), except there have been many problems with the bathroom whose design is faulty. The current management team is excellent as are the carers except, that some do not speak/understand English very well. Cleanliness not always up to scratch but I am not unduly concerned about this. Security difficult for staff as the cottage is not in the main house. Communication greatly improved recently."

C Lcarehome.co.uk rating: 4.17 out of 5

"All the staff are very friendly. The care and attention given to my friend is excellent. In fact, from what I have experienced, the same level of care is given to everyone, with great respect and love for the individual."

Sadie Gcarehome.co.uk rating: 5 out of 5

"Such a beautiful caring home for my friend. Staff are a delight and activities are fantastic. I’m always made to feel welcome."

Mildred Gcarehome.co.uk rating: 5 out of 5

"I have 2 friends in this home. Every time I come and visit I find them in a happy state and I feel most welcomed here. It is a friendly and welcoming environment."

L Fcarehome.co.uk rating: 5 out of 5

"My father-in-law has been a resident at Cossins for two years and in that time he has received the best of treatment in every way possible. The staff are excellent in every regard, patient and very kind. The home itself is set in beautiful grounds which the residents are encouraged to use at all times. We (the family) cannot fault Cossins and would recommend it very much indeed."

Monica Wcarehome.co.uk rating: 5 out of 5

"Cossin's staff were very friendly, lovely, very respectful. I always thought that they are truly, honestly looking after all the residents like family."

P Hcarehome.co.uk rating: 5 out of 5

"As my disabilities increased in 2017, I felt great relief at moving to Cossins House Care Home to be cared for."

V Mcarehome.co.uk rating: 4.08 out of 5

"I wanted to drop a review in for this amazing care home. Goodness, I do not think a review will justify the amazing work and care that everyone does to make my grandmothers life at Cossins so wonderful. They all, in their kind and caring way, go beyond the call of duty as such to do things for my grandmother and more so for all of us as a family now. There have been so many ups and downs with my grandmother's health and yet the one thing that is stable throughout is the staff care and love shown to all of us. Thank you and I would not hesitate to recommend this home."

Carey Anne Wcarehome.co.uk rating: 5 out of 5

"When I visit Cossins House I am always made very welcome and I enjoy my time with residents and staff. The lounge and dining room are lovely and I enjoy seeing activities going on."

A Bcarehome.co.uk rating: 5 out of 5

"Very happy to be here. I am treated with dignity by all the staff and always ready for a laugh. my family are delighted that I am settled and happy."

E Pcarehome.co.uk rating: 4.92 out of 5

"We have been delighted by the standard of care that my aunt has received especially since Cossins House arranged for her to be given additional support."

Anthony Scarehome.co.uk rating: 4.08 out of 5

"There is a wonderful feeling of being "at home" rather than in"a home" at Cossins. The house and grounds are beautiful and the atmosphere a really caring and happy one. Some niggles from mum about the food sometimes but she couldn't be in a better place in terms of the overall care and the environment."

Jane Bcarehome.co.uk rating: 4.5 out of 5

"The care home has been fantastic to both my Great Grandmother as well as being very accommodating to family coming to visit. The loving staff make it very easy to relax, knowing that my Great Grandmother is well looked after."

Tyron Zcarehome.co.uk rating: 5 out of 5

"Beautiful home inside and out. Highly recommended. Staff are amazing in all departments. The care is outstanding, always pleasant to go there. Kind, friendly and welcoming. The door is always open to friends."

Emma Bcarehome.co.uk rating: 5 out of 5

"My parents (both 93) moved into Cossins House in November 2014. Dad had had a hip operation and Mum realised that they needed more care. My dear mother has always been fussy and a bit difficult! Cossins was recommended by the physio, and when I told them that we were going to see it, Mum said, "Out of the question. I have visited it and I didn't like it." My cousin persuaded them to see it again. "Oh this is nice!" said Mum. "It isn't how I remember it! And the manageress is lovely!" So they moved in, and were given excellent care from the start. All the staff are brilliant, and very caring and gentle. The manageress is particularly good at coping with Mum's moods, and jollying her along. She often lends her a tablet so she can watch ‘Songs of Praise’! Dad was in hospital with a chest infection in 2015. When he returned, Cossins got him a more suitable bed and arranged extra nursing care. He had a stroke last year, and died in May. The staff have been really good at helping Mum to cope with her new situation."

David Gcarehome.co.uk rating: 4.5 out of 5

"The staff are extremely helpful and caring. They go the extra mile. Thank you for all your support."

M Wcarehome.co.uk rating: 4.75 out of 5

"My father is very well cared for by the lovely team of carers and staff at Cossins. It is very reassuring to know that dad is looked after so well. I have never come across such "caring" staff before and it is a big relief to know Dad is in safe hands. Thank you."

S Icarehome.co.uk rating: 4.5 out of 5

"Care of my mother is above expectations, support for family is exemplary. All staff are kind, comforting at all times. Each member of staff comprehends my mother's personality and character and respond accordingly. All staff show utmost dignity and respect to Mother and family."

A Ocarehome.co.uk rating: 5 out of 5

"As soon as we walked through the door we knew that this was the place for dad. Critically the staff were super friendly and caring. The room was spacious and light. The atmosphere was nice. We were not disappointed. As dad subsequently made a speedy recovery and was able to come home he showed no hurry to leave Cossins."

C Gcarehome.co.uk rating: 5 out of 5

"I am thrilled with all aspects of care at Cossins House. My mother has been made so welcome by everyone. As a result, the process of settling in has been easier than expected. I feel as if each and every one of the staff has been hand-picked and part of a family."

Irene Ecarehome.co.uk rating: 4.67 out of 5

"My 96-year-old father needed a month's respite care at short notice after being hospitalised by an infection. From the moment we contacted Cossins House they could not have been more helpful or more sympathetic. The care he received could not be faulted and they worked hard to tailor activities to get him ready to return to independent living. Highly recommended."

Roger Ccarehome.co.uk rating: 5 out of 5

"Staff at Cossins are amazing. The majority of them have been there for many years and are clearly committed to providing excellent care. The home is quiet and peaceful, set in wonderful grounds with resident ducks and chickens! It is good to know that my dad is in safe hands and is so well looked after. The staff go out of their way to help and have a real understanding of my father's needs, which is very reassuring."

D Wcarehome.co.uk rating: 4.33 out of 5

"Every time I go to visit our elderly friend at Cossins House, it’s always felt very homely. Staff are always very friendly, always saying hello and how am I doing? That’s a great feeling though. Never forget to ask me, if I wanted to have any drinks."

Julianne Dcarehome.co.uk rating: 4.58 out of 5

"In my opinion, Cossins House is one of the best in Surrey. I have relatives in a couple of other homes and my daughter is a carer in one of them but Cossins House is by far the cleanest, most caring and friendliest of them all."

M Wcarehome.co.uk rating: 5 out of 5

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